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Medfusion 4000 (Syringe) Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Analyst/Coordinator

My mediocre experience with Smiths Medical has been mostly based on their customer support. We do...

Jun 2021
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Manager

We are charged for all of the updates, and they are cost prohibitive sometimes, so we can’t really...

Jun 2021
||
(0)
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Manager

I would love Smiths Medical to develop a program or a pump that would be interoperable without a...

Jun 2021
||
(0)
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Manager

I have had a couple of issues with the vendor's server, and their responses haven't been quick.

Jun 2021
||
(0)
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Manager

The Medfusion 4000 is a pretty good product overall. I would recommend it to a friend. I like the...

Jun 2021
||
(0)
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Manager

The Medfusion 4000 is a good quality device. Smiths Medical has a track record for a long time of...

May 2021
||
(0)
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Director

The system hasn’t worked as well as it was advertised to work. We are working with Smiths Medical...

Apr 2021
||
(0)
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Director

The system is doing pretty well to meet our integration and interoperability goals. We are having...

Apr 2021
||
(0)
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Director

Smiths Medical needs to work on their Wi-Fi radio card. We need a more robust radio card, and we...

Apr 2021
||
(0)
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Nurse

We are very pleased with the Medfusion 4000 pumps. We once had some problems with alarms, and we did...

Apr 2021
||
(0)
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Nurse

We have contacts and people at Smiths Medical. I have not really spoken with anybody about the new...

Apr 2021
||
(0)
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Nurse

Our implementation went extremely well. We were pleased with the education we received. The pumps...

Apr 2021
||
(0)
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 or  to see details.

Nurse

I have been pleased with the reports and the quality of the reports. The reports have certainly...

Apr 2021
||
(0)
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Nurse

In terms of going from the Medfusion 3500 pumps to the Medfusion 4000 pumps, Smiths Medical did...

Apr 2021
||
(0)
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Nurse

I believe this pump is part of our long-term plans. We invested a lot of money in possibility. We...

Mar 2021
||
(0)
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Nurse

As far as training for the Smiths Medical syringe pumps goes, I think working with the vendor and...

Mar 2021
||
(0)
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Nurse

The infusion is infusion, and it works. I think Smiths Medical is forthcoming about things, and that...

Mar 2021
||
(0)
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Nurse

We had the vendor’s old lead of pumps. Then we purchased the new pumps. The vendor is giving us...

Mar 2021
||
(0)
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Nurse

If I were to recommend this product, I would tell people to find out more about the vendor's newer...

Mar 2021
||
(0)
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Nurse

On the Smiths Medical pump, we can’t tell what version is running when the pump is on. We have to...

Mar 2021
||
(0)
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Nurse

The vendor does the train-the-trainer approach where they train a group of people, and then our...

Mar 2021
||
(0)
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 or  to see details.

Director

Generally speaking, the syringe pump is serving us well for our specialty. Our nurse’s adherence to...

Mar 2021
||
(0)
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Director

We started with the syringe pump a while ago. The vendor sent us on-site support in the beginning....

Mar 2021
||
(0)
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Director

Smiths Medical came out with enhanced reporting for the Medfusion 4000. I used to be very...

Mar 2021
||
(0)
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Director

One thing Smiths Medical could work on from an organizational perspective is the different modules....

Mar 2021
||
(0)
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Manager

With FDA approval, it takes forever to get things changed. One thing I don’t like about the...

Mar 2021
||
(0)
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Analyst/Coordinator

I believe that the Medfusion 4000 pumps that we have used have been pretty quality pumps. We haven't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Smiths Medical's support has been pretty good. They respond in the way that they should, and their...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Medfusion 4000 pumps are challenging to repair in-house. The vendor's send-in program is more...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of physical things with the Medfusion 4000 that I wish were different, such as the...

Mar 2021
||
(0)
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 or  to see details.

Manager

We have thousands of these pumps in use every day, and I don’t hear anyone complaining. I have no...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical is actually quite cumbersome in their service. One of my techs tried to call to try...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish there were a template for designing protocols. I would love to have a tool that helped me...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I didn't take advantage of the training from Smiths Medical. I wish I had because I had to teach...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once I understood how to use Medfusion 400, it was great. There is a learning curve. Now because I...

Jan 2021
||
(0)
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Manager

If someone asked me about the Smiths Medical pumps, I would tell that person that we receive good...

Jan 2021
||
(0)
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Nurse

I would not purchase the pump again knowing that other vendors offer EMR integration. I have heard...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There were a lot of issues with decimals and rounding, and that is why we couldn’t implement our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We just went through an upgrade with Smiths Medical on the library, and that was a challenge. Smiths...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Smiths Medical, we are still working through the integration process, so I will be fair to them...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing to be aware of with the Medfusion 4000 is that users need to make sure that the server or...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical is not part of our long-term plans. We are considering switching in a few years. Our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is pretty straightforward. It does what we want it to do. I didn't have an issue...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smiths Medical had an alert that went out about bolus dosing, especially if the syringe was changed...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Medfusion 4000 has good programming for all different types of infusions. The product works well...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

When we were going live with Smiths Medical, they did just fine. The Medfusion 4000 is really good;...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would purchase the product again because there is nothing else out there on the market. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of challenges with medical devices, and in my experience, the Smiths Medical devices...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It seems like the engineers that designed the pump should have sought the advice of pharmacists,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Smiths Medical added wireless capabilities to the pumps, it seems like they were in such a rush...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nothing is perfect, but I have no complaints. The support has always been there. It is really easy...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we need information or training on how to use the system, the vendor seems to be there....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even though the platform has the ability to integrate with the EHR, that is a missing piece for us....

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

We have gone through a couple of customer representatives, but they have always been helpful. They...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The devices are great, and the library is really intuitive and easy to use. The pumps do everything...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Medfusion 4000 pumps are clearly for a split hospital. I can't really say anything bad about the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support for the pumps has been really tough. There are a lot of problems with the reporting...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The hard part is that a lot of problems are caused by internal hospital network changes. Those...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was doing a really good job, but we lost our representative, and since then, it has been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would have loved to pursue wireless pumps. The Medfusion 4000 pumps have the capability to be...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Medfusion 4000 is straightforward. It does what it needs to do. Smiths Medical delivers new...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Smiths Medical does not support our integration and interoperability goals because we don’t have the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have put in multiple help requests to Smiths Medical, and those just went into a black hole. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our people really do like the Medfusion pump and find it easy to use. Also, Smiths Medical has been...

Sep 2020
||
(0)
 Thank you  Helpful

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Nurse

We had a few issues with Smiths Medical when we rolled out because we purchased an agreement to be...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the Medfusion 4000 pumps for small-volume doses. In our NICU, we do drips and things very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Smiths Medical software has a fairly steep learning curve. The product has a lot of bells and whistles....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only minor issue I have with Smiths Medical right now is the timeliness of a new syringe update....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the software on the Smiths Medical pumps. The pumps are perfectly accurate with the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the software side, Smiths Medical is charging for a lot of things. Smiths Medical charges a lot...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really have any complaints in terms of service or support. We are able to get repairs and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We always get very good support for the pump. The vendor is very proactive. We can always reach out...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Medfusion 4000 pumps are basically the industry standard in syringe pumps at this point. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I actually assisted heavily with doing some technical vetting of the pump’s interoperability. The...

Jul 2020
||
(0)
 Thank you  Helpful

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Director

I like that we have a customizable menu just for our transport team. Not only do we have the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Medfusion 4000 pumps are bulky for transport. The pumps are difficult to fit around an isolette,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Smiths Medical is less responsive than other vendors we work with. Smiths Medical's staffing and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Medfusion 4000 software is clunky for the creation and maintenance of the drug library. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Smiths Medical charges us a lot for things that should be rolled into the overall price.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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