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Medfusion 4000 (Syringe)
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

The Medfusion 4000 is a stable device; it works well. The library is even more stable than our adult...

Jul 2021
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Director

It is pretty easy to get the Medfusion 4000 pumps configured to the network setup.

Jul 2021
||
(0)
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Director

The Medfusion 4000 drug library software is clunky. Just to get a drug to display and get a profile...

Jul 2021
||
(0)
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Director

Smiths Medical doesn't really proactively reach out and touch base to see how things are going. I...

Jul 2021
||
(0)
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Director

The Medfusion 4000 hasn't disappointed us yet. We are dabbling in some other things with Smiths...

Jul 2021
||
(0)
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Director

Smiths Medical updated their server software. As a result, they changed their billing structure to...

Jul 2021
||
(0)
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Director

The Medfusion 4000 is a smaller tool in our tool chest, but I am satisfied with the training and...

Jul 2021
||
(0)
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Director

Smiths Medical’s products are fantastic, but their back-end build is clunky. I don't like it. The...

Jul 2021
||
(0)
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Director

On the bedside application of the pumps, they are fantastic. The Medfusion 4000 is a rock. It hardly...

Jul 2021
||
(0)
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Director

We haven't had interoperability conversations yet. The Medfusion 4000 is limited in terms of...

Jul 2021
||
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Director

I don't know whether we have had to escalate to the executive level. We have access to the vendor’s...

Jul 2021
||
(0)
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Director

Smiths Medical’s products are expensive. The vendor has a niche area, and we pay for that niche. The...

Jul 2021
||
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Director

If someone is going to use the Medfusion 4000 for what we are using it for, I would recommend it. It...

Jul 2021
||
(0)
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Nurse

We don't have issues with the Medfusion 4000 pumps. They are well liked. If our other third-party...

Jul 2021
||
(0)
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Nurse

The vendor's implementation methodology is very sound and keeps us moving along. Their people have...

Jul 2021
||
(0)
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Analyst/Coordinator

The Medfusion 4000 is a durable, reliable pump that works for a large variety of patients and...

Jul 2021
||
(0)
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Analyst/Coordinator

Overall, the Medfusion 4000 works as expected. The connectivity, reporting, and library build and...

Jul 2021
||
(0)
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Analyst/Coordinator

My mediocre experience with Smiths Medical has been mostly based on their customer support. We do...

Jun 2021
||
(0)
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Manager

We are charged for all of the updates, and they are cost prohibitive sometimes, so we can’t really...

Jun 2021
||
(0)
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Manager

I would love Smiths Medical to develop a program or a pump that would be interoperable without a...

Jun 2021
||
(0)
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Manager

I have had a couple of issues with the vendor's server, and their responses haven't been quick.

Jun 2021
||
(0)
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Manager

The Medfusion 4000 is a pretty good product overall. I would recommend it to a friend. I like the...

Jun 2021
||
(0)
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Manager

The Medfusion 4000 is a good quality device. Smiths Medical has a track record for a long time of...

May 2021
||
(0)
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Director

The system hasn’t worked as well as it was advertised to work. We are working with Smiths Medical...

Apr 2021
||
(0)
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Director

The system is doing pretty well to meet our integration and interoperability goals. We are having...

Apr 2021
||
(0)
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Director

Smiths Medical needs to work on their Wi-Fi radio card. We need a more robust radio card, and we...

Apr 2021
||
(0)
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Nurse

We are very pleased with the Medfusion 4000 pumps. We once had some problems with alarms, and we did...

Apr 2021
||
(0)
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Nurse

We have contacts and people at Smiths Medical. I have not really spoken with anybody about the new...

Apr 2021
||
(0)
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Nurse

Our implementation went extremely well. We were pleased with the education we received. The pumps...

Apr 2021
||
(0)
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Nurse

I have been pleased with the reports and the quality of the reports. The reports have certainly...

Apr 2021
||
(0)
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Nurse

In terms of going from the Medfusion 3500 pumps to the Medfusion 4000 pumps, Smiths Medical did...

Apr 2021
||
(0)
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Nurse

I believe this pump is part of our long-term plans. We invested a lot of money in possibility. We...

Mar 2021
||
(0)
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Nurse

As far as training for the Smiths Medical syringe pumps goes, I think working with the vendor and...

Mar 2021
||
(0)
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Nurse

The infusion is infusion, and it works. I think Smiths Medical is forthcoming about things, and that...

Mar 2021
||
(0)
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Nurse

We had the vendor’s old lead of pumps. Then we purchased the new pumps. The vendor is giving us...

Mar 2021
||
(0)
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Nurse

If I were to recommend this product, I would tell people to find out more about the vendor's newer...

Mar 2021
||
(0)
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Nurse

On the Smiths Medical pump, we can’t tell what version is running when the pump is on. We have to...

Mar 2021
||
(0)
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Nurse

The vendor does the train-the-trainer approach where they train a group of people, and then our...

Mar 2021
||
(0)
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Director

Generally speaking, the syringe pump is serving us well for our specialty. Our nurse’s adherence to...

Mar 2021
||
(0)
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Director

We started with the syringe pump a while ago. The vendor sent us on-site support in the beginning....

Mar 2021
||
(0)
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Director

Smiths Medical came out with enhanced reporting for the Medfusion 4000. I used to be very...

Mar 2021
||
(0)
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Director

One thing Smiths Medical could work on from an organizational perspective is the different modules....

Mar 2021
||
(0)
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Manager

With FDA approval, it takes forever to get things changed. One thing I don’t like about the...

Mar 2021
||
(0)
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Analyst/Coordinator

I believe that the Medfusion 4000 pumps that we have used have been pretty quality pumps. We haven't...

Mar 2021
||
(0)
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Analyst/Coordinator

Smiths Medical's support has been pretty good. They respond in the way that they should, and their...

Mar 2021
||
(0)
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Analyst/Coordinator

The Medfusion 4000 pumps are challenging to repair in-house. The vendor's send-in program is more...

Mar 2021
||
(0)
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Manager

There are a lot of physical things with the Medfusion 4000 that I wish were different, such as the...

Mar 2021
||
(0)
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Manager

We have thousands of these pumps in use every day, and I don’t hear anyone complaining. I have no...

Mar 2021
||
(0)
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Manager

Smiths Medical is actually quite cumbersome in their service. One of my techs tried to call to try...

Mar 2021
||
(0)
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Analyst/Coordinator

I wish there were a template for designing protocols. I would love to have a tool that helped me...

Jan 2021
||
(0)
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Analyst/Coordinator

I didn't take advantage of the training from Smiths Medical. I wish I had because I had to teach...

Jan 2021
||
(0)
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Analyst/Coordinator

Once I understood how to use Medfusion 400, it was great. There is a learning curve. Now because I...

Jan 2021
||
(0)
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Manager

If someone asked me about the Smiths Medical pumps, I would tell that person that we receive good...

Jan 2021
||
(0)
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Nurse

I would not purchase the pump again knowing that other vendors offer EMR integration. I have heard...

Dec 2020
||
(0)
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Nurse

There were a lot of issues with decimals and rounding, and that is why we couldn’t implement our...

Dec 2020
||
(0)
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Manager

We just went through an upgrade with Smiths Medical on the library, and that was a challenge. Smiths...

Nov 2020
||
(0)
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Manager

With Smiths Medical, we are still working through the integration process, so I will be fair to them...

Nov 2020
||
(0)
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Manager

One thing to be aware of with the Medfusion 4000 is that users need to make sure that the server or...

Nov 2020
||
(0)
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Manager

Smiths Medical is not part of our long-term plans. We are considering switching in a few years. Our...

Nov 2020
||
(0)
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Manager

The solution is pretty straightforward. It does what we want it to do. I didn't have an issue...

Nov 2020
||
(0)
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Manager

Smiths Medical had an alert that went out about bolus dosing, especially if the syringe was changed...

Nov 2020
||
(0)
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Manager

The Medfusion 4000 has good programming for all different types of infusions. The product works well...

Nov 2020
||
(0)
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Manager

When we were going live with Smiths Medical, they did just fine. The Medfusion 4000 is really good;...

Nov 2020
||
(0)
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Nurse

I would purchase the product again because there is nothing else out there on the market. The...

Nov 2020
||
(0)
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Manager

There are a lot of challenges with medical devices, and in my experience, the Smiths Medical devices...

Nov 2020
||
(0)
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Manager

It seems like the engineers that designed the pump should have sought the advice of pharmacists,...

Nov 2020
||
(0)
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Manager

When Smiths Medical added wireless capabilities to the pumps, it seems like they were in such a rush...

Nov 2020
||
(0)
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Manager

Nothing is perfect, but I have no complaints. The support has always been there. It is really easy...

Nov 2020
||
(0)
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Manager

Whenever we need information or training on how to use the system, the vendor seems to be there....

Nov 2020
||
(0)
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Manager

Even though the platform has the ability to integrate with the EHR, that is a missing piece for us....

Nov 2020
||
(0)
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Manager

We have gone through a couple of customer representatives, but they have always been helpful. They...

Nov 2020
||
(0)
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Manager

The devices are great, and the library is really intuitive and easy to use. The pumps do everything...

Nov 2020
||
(0)
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Manager

The Medfusion 4000 pumps are clearly for a split hospital. I can't really say anything bad about the...

Nov 2020
||
(0)
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Manager

The support for the pumps has been really tough. There are a lot of problems with the reporting...

Nov 2020
||
(0)
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Manager

The hard part is that a lot of problems are caused by internal hospital network changes. Those...

Nov 2020
||
(0)
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Director

The vendor was doing a really good job, but we lost our representative, and since then, it has been...

Nov 2020
||
(0)
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Director

I would have loved to pursue wireless pumps. The Medfusion 4000 pumps have the capability to be...

Nov 2020
||
(0)
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Director

The Medfusion 4000 is straightforward. It does what it needs to do. Smiths Medical delivers new...

Oct 2020
||
(0)
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Director

Smiths Medical does not support our integration and interoperability goals because we don’t have the...

Oct 2020
||
(0)
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Director

I have put in multiple help requests to Smiths Medical, and those just went into a black hole. I...

Oct 2020
||
(0)
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