Medfusion 4000 (Syringe) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:50:11 PM and Model.EvProductId = 184626

Commentary Summary

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Neither
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Negative
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User Commentary

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Nurse

Functionality and Upgrades

Our people really do like the Medfusion pump and find it easy to use. Also, Smiths Medical has been...

Sep 2020
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Nurse

Relationship

We had a few issues with Smiths Medical when we rolled out because we purchased an agreement to be...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

We use the Medfusion 4000 pumps for small-volume doses. In our NICU, we do drips and things very...

Sep 2020
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Manager

Functionality and Upgrades

The Smiths Medical software has a fairly steep learning curve. The product has a lot of bells and whistles....

Sep 2020
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Manager

Functionality and Upgrades

The only minor issue I have with Smiths Medical right now is the timeliness of a new syringe update....

Sep 2020
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Manager

Lessons Learned

I really like the software on the Smiths Medical pumps. The pumps are perfectly accurate with the...

Sep 2020
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Manager

ROI / Cost (care and feeding)

On the software side, Smiths Medical is charging for a lot of things. Smiths Medical charges a lot...

Sep 2020
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Manager

Service and Support

We don’t really have any complaints in terms of service or support. We are able to get repairs and...

Jul 2020
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Manager

Implementation and Training

We always get very good support for the pump. The vendor is very proactive. We can always reach out...

Jul 2020
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Manager

Functionality and Upgrades

The Medfusion 4000 pumps are basically the industry standard in syringe pumps at this point. The...

Jul 2020
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Manager

Interfacing and Integration

I actually assisted heavily with doing some technical vetting of the pump’s interoperability. The...

Jul 2020
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Director

Functionality and Upgrades

I like that we have a customizable menu just for our transport team. Not only do we have the...

Jul 2020
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Director

Functionality and Upgrades

The Medfusion 4000 pumps are bulky for transport. The pumps are difficult to fit around an isolette,...

Jul 2020
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Director

Service and Support

Smiths Medical is less responsive than other vendors we work with. Smiths Medical's staffing and...

Jul 2020
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Director

Functionality and Upgrades

The Medfusion 4000 software is clunky for the creation and maintenance of the drug library. The...

Jul 2020
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Director

ROI / Cost (care and feeding)

Smiths Medical charges us a lot for things that should be rolled into the overall price.

Jul 2020
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Director

Functionality and Upgrades

The Medfusion 4000 is fine when it comes to interoperability. The product quality is reliable, and...

Jun 2020
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Nurse

Functionality and Upgrades

When the pump is working, it is very user friendly, and the vendor has been very good at delivering...

Jun 2020
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Nurse

Service and Support

The service and support people have been trying very hard to solve our problems. They just haven't...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

The data we get from the product is good, but it is hard to say we have gotten our money's worth...

Jun 2020
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Nurse

Functionality and Upgrades

The vendor did a lot of work based on our feedback prior to the disaster we are currently in. We...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

We have had horrific issues with the product. We have had the product for a few years. We now have...

Jun 2020
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Nurse

Functionality and Upgrades

We have had a lot of pump failures. I absolutely love the product; it is my favorite pump that I...

Jun 2020
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Manager

Interfacing and Integration

The Medfusion 4000 doesn't have bidirectional interfacing, but there is talk of having that...

Jun 2020
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Manager

Future Outlook

I don't think that we will be changing vendors. Smiths Medical is part of our long-term plans. The...

Jun 2020
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Manager

Implementation and Training

I have never had ongoing training from Smiths Medical, but I would like to see ongoing training when...

Jun 2020
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Manager

Functionality and Upgrades

When it comes to the ease of use of the system, I don't know whether the problems we have are a...

Jun 2020
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Director

Service and Support

I would rate the pump's ability to drive tangible outcomes low. The vendor pretty much leaves any...

May 2020
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Director

Service and Support

When it comes to support during COVID-19, I would rate that at the lowest score. I haven’t received...

May 2020
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Director

Functionality and Upgrades

Mechanically, the pump is decent. We like the delivery mechanism that is used in pediatrics where we...

May 2020
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Director

Implementation and Training

I would rate the implementation services lower. I was not here when the organization migrated to the...

May 2020
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Director

Implementation and Training

There is no ongoing training from the company. I don’t see any ongoing training. Smiths Medical is...

May 2020
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Director

Interfacing and Integration

We have issues with integration. I understand the pump has the capacity to integrate, so I am not...

May 2020
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Director

Functionality and Upgrades

The pump isn’t easy to use without integrating with the EHR. The screen display is old; there is...

May 2020
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Director

Functionality and Upgrades

All of the units of measurement are weird. For example, we have a medication that we dose in...

May 2020
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Director

Functionality and Upgrades

The term smart pump can be a misnomer. There is a lot of button pushing that nurses have to do, and...

May 2020
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Director

Relationship

I would rate the executive involvement low. I have met with our lead sales representative, and I...

May 2020
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Director

Other Observations & Comments

I don’t know whether the Medfusion 4000 is part of our long-term plans. While the pump meets our...

May 2020
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Manager

Functionality and Upgrades

The Medfusion 4000 is a good pump. It does what it was designed to do. The library in there is...

May 2020
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Manager

Functionality and Upgrades

I am not sure we have had any issues as far as tech support goes. The products we have from Smiths...

May 2020
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Manager

Relationship

I would say the vendor has kept their promises. I don’t know of any disputes or anything that the...

May 2020
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Director

Other Observations & Comments

Smiths Medical isn't a huge player in the picture right now in terms of integration. We haven't...

May 2020
 Helpful

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Director

Functionality and Upgrades

I give the vendor a high rating for training. Smiths Medical was actually very good when we went...

May 2020
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Director

Functionality and Upgrades

We always seem to have library issues and double pushes when we do upgrades. I am not sure whether...

May 2020
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Director

Other Observations & Comments

I don't know that there are huge tangible outcomes that we are aiming for with the pumps aside from...

May 2020
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Director

Lessons Learned

Whether I would recommend the pumps depends on what infusion platform an organization is using. For...

May 2020
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Manager

Service and Support

When I have a problem, I can send a message to the vendor just fine, but most of the time, I don't...

May 2020
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Manager

Functionality and Upgrades

The nurses love the Medfusion 4000 pumps. I haven't had to call Smiths Medical about the Medfusion...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We went from the older version of the product to the Medfusion 4000 to get the wireless version. I...

May 2020
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Manager

Implementation and Training

When it comes to the vendor’s implementation services, we get very timely responses to everything...

May 2020
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Manager

Service and Support

The vendor’s ongoing support is always there for us. Our pharmacist is right on point and is always...

May 2020
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Manager

Functionality and Upgrades

I think the Medfusion 4000 is very easy to use. It is not perfect. We are still having issues with...

May 2020
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Manager

Other Observations & Comments

When it comes to integration, the problem is we don’t have the common systems like Cerner's or...

May 2020
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Manager

Other Observations & Comments

The overall product quality is great, including the upgrades. We are waiting on some software now....

May 2020
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Manager

Other Observations & Comments

I haven’t gone to the vendor's executives. I don’t believe we needed any support regarding COVID-19....

May 2020
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Manager

Functionality and Upgrades

In terms of driving tangible outcomes, we love the vendor's reports. We can drill down on things...

May 2020
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Director

ROI / Cost (care and feeding)

I do feel like Smiths Medical charges for every little thing. A lot of the price is broken down, and...

May 2020
 Helpful

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Director

Other Observations & Comments

The pumps do have wireless connectivity, but I can't really rate the interoperability because we...

May 2020
 Helpful

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Director

Functionality and Upgrades

There were some changes in the version upgrades we have had in the past, and those changes have met...

May 2020
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Director

Service and Support

I have had a few issues with the vendor related to support. I have had challenges with resolving...

May 2020
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VP/Other Executive

Relationship

We hardly have any touchpoints with the vendor. As a whole, they are pretty hands off. I don't even...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would give the tool a low rating for its overall product quality. The technology is just old and...

May 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We rolled out the Medfusion 4000, and we had to do a lot of training for our nurses. The pump isn't...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The development tool for the drug library is very antiquated and is hard to use. The technology is...

May 2020
 Helpful

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Director

Technology

Smiths Medical is slow when it comes to enhancements. When we tell Smiths Medical about an issue,...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation services from Smiths Medical were pretty reasonable, at least on the pharmacy...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

At one point, one of the heads of anesthesia, who is specifically using the pumps, asked the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I haven’t had any complaints about how the pump itself works. The anesthesiologists seem to really...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The software is not abysmal, but it is not as user friendly as I would prefer. There are a lot of...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There have been times when Smiths Medical has been supportive. And other times, when we have had...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t know what will happen in a year, but if Smiths Medical were to tell us that they would help...

Apr 2020
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Analyst/Coordinator

Implementation and Training

It would be good for Smiths Medical to recognize that a hospital implementation of infusion pumps is...

Apr 2020
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Analyst/Coordinator

Technology

The most pressing issue is that the software is not compatible with Windows 10. In healthcare, we...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I heard that there would be a software update coming out, but I have not seen anything about it. I...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Not being an end user, I don’t have as much of an appreciation for the actual mechanics and clinical...

Apr 2020
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Analyst/Coordinator

Service and Support

Sometimes we are constrained by the types of contracts we purchase with companies. So I am not sure...

Apr 2020
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Analyst/Coordinator

Service and Support

The one disappointing thing is that Smiths Medical told us that they would be reaching out at one...

Apr 2020
 Helpful

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Nurse

Functionality and Upgrades

We have the wireless drug library, which is one of the nice things about the pump. We can do an...

Apr 2020
 Helpful

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Nurse

Functionality and Upgrades

I would rate the overall product quality at the highest score. We have looked at other products, and...

Apr 2020
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Nurse

Interfacing and Integration

Ideally, our EMR would reflect exactly what is in the pump, the systems would communicate, and life...

Apr 2020
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Nurse

Functionality and Upgrades

With the most recent syringe change, the vendor changed the syringe size so that the 60 mL syringe...

Apr 2020
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Nurse

Service and Support

There was some concern with the communication around an issue we had recently, but we have had good...

Apr 2020
 Helpful

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Nurse

Functionality and Upgrades

The product delivers tangible outcomes for us. It provides reporting capabilities, and we are able...

Apr 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

When it comes to pricing, I think the vendor has been fair. What has been communicated to me has...

Apr 2020
 Helpful

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Nurse

Relationship

As far as I know, the product is part of our long-term plans. We have been reevaluating pumps, but I...

Apr 2020
 Helpful

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