Medfusion 4000 (Syringe)
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

All the other pump vendors out there are having challenges, such as recalls and things like that....

Jan 2022
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Director

Right now, the Medfusion 4000 is not scheduled for replacement. Time will tell whether it is part of...

Jan 2022
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Director

I have heard some complaints about the Medfusion 4000’s ultra-low volume calibration and dosing...

Jan 2022
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Director

In the next few years, we will be looking at other products because our pumps will probably be aging...

Jan 2022
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Nurse

We have actually been having frequent meetings with Smiths Medical because we continue to have pump...

Dec 2021
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Nurse

Smiths Medical absolutely does not keep their promises. Years ago, I would have said that the...

Dec 2021
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Nurse

I like the Medfusion 4000 because the smart pump technology is very good for end users. The way we...

Dec 2021
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Director

The Medfusion 4000 is a stable device; it works well. The library is even more stable than our adult...

Jul 2021
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Director

It is pretty easy to get the Medfusion 4000 pumps configured to the network setup.

Jul 2021
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Director

The Medfusion 4000 drug library software is clunky. Just to get a drug to display and get a profile...

Jul 2021
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Director

Smiths Medical doesn't really proactively reach out and touch base to see how things are going. I...

Jul 2021
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Director

The Medfusion 4000 hasn't disappointed us yet. We are dabbling in some other things with Smiths...

Jul 2021
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Director

Smiths Medical updated their server software. As a result, they changed their billing structure to...

Jul 2021
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Director

The Medfusion 4000 is a smaller tool in our tool chest, but I am satisfied with the training and...

Jul 2021
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Director

Smiths Medical’s products are fantastic, but their back-end build is clunky. I don't like it. The...

Jul 2021
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Director

On the bedside application of the pumps, they are fantastic. The Medfusion 4000 is a rock. It hardly...

Jul 2021
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Director

We haven't had interoperability conversations yet. The Medfusion 4000 is limited in terms of...

Jul 2021
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Director

I don't know whether we have had to escalate to the executive level. We have access to the vendor’s...

Jul 2021
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Director

Smiths Medical’s products are expensive. The vendor has a niche area, and we pay for that niche. The...

Jul 2021
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Director

If someone is going to use the Medfusion 4000 for what we are using it for, I would recommend it. It...

Jul 2021
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Nurse

We don't have issues with the Medfusion 4000 pumps. They are well liked. If our other third-party...

Jul 2021
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Nurse

The vendor's implementation methodology is very sound and keeps us moving along. Their people have...

Jul 2021
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Analyst/Coordinator

The Medfusion 4000 is a durable, reliable pump that works for a large variety of patients and...

Jul 2021
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Analyst/Coordinator

Overall, the Medfusion 4000 works as expected. The connectivity, reporting, and library build and...

Jul 2021
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Analyst/Coordinator

My mediocre experience with Smiths Medical has been mostly based on their customer support. We do...

Jun 2021
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Manager

We are charged for all of the updates, and they are cost prohibitive sometimes, so we can’t really...

Jun 2021
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Manager

I would love Smiths Medical to develop a program or a pump that would be interoperable without a...

Jun 2021
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Manager

I have had a couple of issues with the vendor's server, and their responses haven't been quick.

Jun 2021
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Manager

The Medfusion 4000 is a pretty good product overall. I would recommend it to a friend. I like the...

Jun 2021
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Manager

The Medfusion 4000 is a good quality device. Smiths Medical has a track record for a long time of...

May 2021
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Director

The system hasn’t worked as well as it was advertised to work. We are working with Smiths Medical...

Apr 2021
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Director

The system is doing pretty well to meet our integration and interoperability goals. We are having...

Apr 2021
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Director

Smiths Medical needs to work on their Wi-Fi radio card. We need a more robust radio card, and we...

Apr 2021
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Nurse

We are very pleased with the Medfusion 4000 pumps. We once had some problems with alarms, and we did...

Apr 2021
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Nurse

We have contacts and people at Smiths Medical. I have not really spoken with anybody about the new...

Apr 2021
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Nurse

Our implementation went extremely well. We were pleased with the education we received. The pumps...

Apr 2021
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Nurse

I have been pleased with the reports and the quality of the reports. The reports have certainly...

Apr 2021
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Nurse

In terms of going from the Medfusion 3500 pumps to the Medfusion 4000 pumps, Smiths Medical did...

Apr 2021
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Nurse

I believe this pump is part of our long-term plans. We invested a lot of money in possibility. We...

Mar 2021
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Nurse

As far as training for the Smiths Medical syringe pumps goes, I think working with the vendor and...

Mar 2021
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Nurse

The infusion is infusion, and it works. I think Smiths Medical is forthcoming about things, and that...

Mar 2021
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Nurse

We had the vendor’s old lead of pumps. Then we purchased the new pumps. The vendor is giving us...

Mar 2021
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Nurse

If I were to recommend this product, I would tell people to find out more about the vendor's newer...

Mar 2021
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Nurse

On the Smiths Medical pump, we can’t tell what version is running when the pump is on. We have to...

Mar 2021
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Nurse

The vendor does the train-the-trainer approach where they train a group of people, and then our...

Mar 2021
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Director

Generally speaking, the syringe pump is serving us well for our specialty. Our nurse’s adherence to...

Mar 2021
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Director

We started with the syringe pump a while ago. The vendor sent us on-site support in the beginning....

Mar 2021
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Director

Smiths Medical came out with enhanced reporting for the Medfusion 4000. I used to be very...

Mar 2021
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Director

One thing Smiths Medical could work on from an organizational perspective is the different modules....

Mar 2021
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Manager

With FDA approval, it takes forever to get things changed. One thing I don’t like about the...

Mar 2021
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Analyst/Coordinator

I believe that the Medfusion 4000 pumps that we have used have been pretty quality pumps. We haven't...

Mar 2021
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Analyst/Coordinator

Smiths Medical's support has been pretty good. They respond in the way that they should, and their...

Mar 2021
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Analyst/Coordinator

The Medfusion 4000 pumps are challenging to repair in-house. The vendor's send-in program is more...

Mar 2021
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Manager

There are a lot of physical things with the Medfusion 4000 that I wish were different, such as the...

Mar 2021
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Manager

We have thousands of these pumps in use every day, and I don’t hear anyone complaining. I have no...

Mar 2021
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Manager

Smiths Medical is actually quite cumbersome in their service. One of my techs tried to call to try...

Mar 2021
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