Medfusion 4000 (Syringe)
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

During go-live, there were a lot of small charges for different things like support and education,...

May 2022
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Analyst/Coordinator

There are a lot of opportunities for improvement in interoperability with the Medfusion 4000. The...

May 2022
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Analyst/Coordinator

Smiths Medical's technical support has not been great from a connectivity perspective. I am still...

May 2022
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Analyst/Coordinator

We haven't had a lot of luck using Smiths Medical's resources to troubleshoot connectivity issues...

May 2022
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Analyst/Coordinator

I would be very likely to recommend Smiths Medical's product. It seems to be the best solution...

May 2022
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Manager

We have had some issues with the Medfusion 4000 pumps. I believe that the hospital leadership is not...

May 2022
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Manager

Smiths Medical is not terrible from a cost standpoint. I haven't seen them do things like...

May 2022
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Manager

The Medfusion 4000 wireless interface configuration is a complete pain and requires a console...

May 2022
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Manager

We have an outstanding issue that is not getting resolved. The vendor could fix it, and my...

May 2022
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Manager

The Medfusion 4000's battery life is pretty good. The Medfusion 4000 is a physically well-built machine....

May 2022
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Director

We are switching to Medfusion 4000 because we are trying to standardize to a single platform for...

May 2022
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Director

We haven’t done the integration of the pumps into our EMR, but I would expect the vendor to do a...

May 2022
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Director

I don't know what the vendor’s vision is. In my world, the product is just a piece of equipment, and...

May 2022
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Director

In terms of getting technical support, we haven’t had to escalate things up to the vendor’s higher-ups....

May 2022
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Director

I don't hear complaints from my people about the product. If things weren’t going well, then I would...

May 2022
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Nurse

If I have a question, I get a good response from the vendor's team within a timely manner. When I...

May 2022
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Nurse

Smiths Medical was purchased by ICU Medical, so there is a big question mark in terms of what that...

May 2022
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Nurse

The Medfusion 4000 pump is probably very well liked in certain environments because of its small...

May 2022
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Nurse

Smiths Medical hasn't been great about keeping their promises, but we have an outstanding, long-time...

May 2022
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Nurse

The vendor has been excellent at providing resources in terms of training.

May 2022
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Nurse

Smiths Medical could do better about the many errors in the software that are not allowing our...

May 2022
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Nurse

Smiths Medical has great resources in terms of support, but Smiths Medical can't ever seem to...

May 2022
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Manager

We are eagerly awaiting interoperability between our EHR and infusion pumps.

May 2022
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Manager

I find it very difficult to contact Smiths Medical. It is hard for me to get support. I request...

May 2022
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Manager

I like that the Medfusion 4000 is one of the few syringe pumps out there that is easy to program and...

May 2022
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Manager

The drug library can be a little complex, and maybe that is because of how I use it. Where Smiths...

May 2022
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Manager

Smiths Medical has some recall issues going on right now, and that makes me a little leery of the...

May 2022
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Manager

Smiths Medical was just purchased by ICU Medical. I haven't had any issues with ICU Medical. Any...

May 2022
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Manager

We would like to see an increase in responsiveness to requests for software patches. Currently, the...

May 2022
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Manager

The Medfusion 4000 must be working fairly well, at least for the job we need to do, even though it...

Apr 2022
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Manager

There were capabilities that our organization had to have to get a deep integration with the...

Apr 2022
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Manager

As constructed, the pumps are very vulnerable. They have to be moved a lot, and they take a beating....

Apr 2022
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Manager

Smiths Medical has done well with training.

Apr 2022
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Manager

Once we find the right support person to correct an issue, the support is great. But sometimes we...

Apr 2022
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Manager

Most of the work is on our end with the concentrations or the maximum dose, but we have to change...

Apr 2022
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Manager

The vendor trains the trainer, and then the trainer trains the actual nurses. But we can't train...

Apr 2022
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Manager

The vendor is always helpful with the Medfusion product line and implementing the products.

Apr 2022
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Manager

We had an integration project that was put on hold for various reasons, so we haven’t actually...

Apr 2022
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Manager

The vendor has people who cover the Medfusion product line, and we can contact those people if we...

Apr 2022
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Manager

From the implementation onward, the vendor has kept their promises. When we onboarded, the vendor's...

Apr 2022
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Manager

The charges for the system are pretty straightforward. The return on investment is great. The system...

Apr 2022
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Manager

The system itself is pretty straightforward. The vendor offers integration. Everything we want to do...

Apr 2022
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Manager

The vendor provides new technology; we just haven’t implemented it yet. I haven’t had any issues...

Apr 2022
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Manager

Our nurses and medical staff haven’t had any issues with the system's ease of use. I haven’t heard...

Apr 2022
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Manager

The staff members that the vendor assigns are really helpful. There are clinical people within the...

Apr 2022
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Manager

When we reached out to the vendor about interoperability before COVID-19, they were pretty on top of...

Apr 2022
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Manager

The system has good reporting, and we have been able to do a lot of compliance reports. We haven’t...

Apr 2022
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Analyst/Coordinator

The vendor has made great strides, and the Medfusion 4000 has some really good features, though I...

Apr 2022
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Analyst/Coordinator

The vendor's support people are good. When I had a computer issue, they were able to help me even...

Apr 2022
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Analyst/Coordinator

When we upgraded the product, the vendor was super helpful with the transition. They offered a lot...

Apr 2022
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Analyst/Coordinator

The product's ability to do measurable things for us is good, and most of the problems I have are...

Apr 2022
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Analyst/Coordinator

In terms of integration, our only hiccup is whether we will need another software dropped in the...

Apr 2022
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Analyst/Coordinator

We are really getting our money's worth from the product. The vendor does charge us for a lot of...

Apr 2022
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Analyst/Coordinator

When we have directly asked the vendor for things, they have always worked with us, and we have...

Apr 2022
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Analyst/Coordinator

There are features that we wish the product had, but the vendor is not promising those features, so...

Apr 2022
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Manager

The vendor's support team is very easy to reach. If I send an email or call, someone always has...

Mar 2022
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Manager

As far as the functionality of the pump goes, we are moving toward interoperability, and that will...

Mar 2022
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Director

The Medfusion 4000 pump with the PharmGuard software is very smart. When I push a library, it goes...

Mar 2022
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Director

Smiths Medical's bidirectional interface is extremely slow, and the vendor isn't able to figure out...

Feb 2022
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Director

The Medfusion 4000 training is poor. Smiths Medical doesn’t really do ongoing training; they just do...

Feb 2022
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Director

There are discussions about trying to find another option because of Smiths Medical’s lack of...

Feb 2022
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Director

The Medfusion 4000 isn’t interoperable. We picked one of the cheaper pumps in the market, so we...

Feb 2022
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Director

The pump has a bidirectional connection with our EMR. Our EMR is basically in control because the...

Jan 2022
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Director

We pay for the device, and then we must pay for a license to use the device, but we knew that was...

Jan 2022
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Director

We had a lot of out-of-the-box failures and some issues with setting up the servers and getting them...

Jan 2022
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Director

I am not hearing of any major problems with the vendor’s support people, so they are probably doing...

Jan 2022
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Director

As long as we can get the right syringes, we get outcomes from the pump. The syringe pump is based...

Jan 2022
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Manager

Our experience with the Medfusion 4000 pumps has been really great. Our experience has been a little...

Jan 2022
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Manager

Sending out an update to the syringe pumps is much easier than sending updates to some of our other...

Jan 2022
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Manager

I feel like there could be some improvements in the reporting. The reporting might improve when we...

Jan 2022
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Manager

The vendor’s support people give me responses quickly. They are very responsive when I have issues.

Jan 2022
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Director

All the other pump vendors out there are having challenges, such as recalls and things like that....

Jan 2022
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Director

Right now, the Medfusion 4000 is not scheduled for replacement. Time will tell whether it is part of...

Jan 2022
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Director

I have heard some complaints about the Medfusion 4000’s ultra-low volume calibration and dosing...

Jan 2022
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Director

In the next few years, we will be looking at other products because our pumps will probably be aging...

Jan 2022
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Nurse

We have actually been having frequent meetings with Smiths Medical because we continue to have pump...

Dec 2021
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Nurse

Smiths Medical absolutely does not keep their promises. Years ago, I would have said that the...

Dec 2021
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Nurse

I like the Medfusion 4000 because the smart pump technology is very good for end users. The way we...

Dec 2021
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Director

The Medfusion 4000 is a stable device; it works well. The library is even more stable than our adult...

Jul 2021
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Director

It is pretty easy to get the Medfusion 4000 pumps configured to the network setup.

Jul 2021
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Director

The Medfusion 4000 drug library software is clunky. Just to get a drug to display and get a profile...

Jul 2021
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Director

Smiths Medical doesn't really proactively reach out and touch base to see how things are going. I...

Jul 2021
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Director

The Medfusion 4000 hasn't disappointed us yet. We are dabbling in some other things with Smiths...

Jul 2021
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Director

Smiths Medical updated their server software. As a result, they changed their billing structure to...

Jul 2021
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Director

The Medfusion 4000 is a smaller tool in our tool chest, but I am satisfied with the training and...

Jul 2021
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Director

Smiths Medical’s products are fantastic, but their back-end build is clunky. I don't like it. The...

Jul 2021
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Director

On the bedside application of the pumps, they are fantastic. The Medfusion 4000 is a rock. It hardly...

Jul 2021
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Director

We haven't had interoperability conversations yet. The Medfusion 4000 is limited in terms of...

Jul 2021
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Director

I don't know whether we have had to escalate to the executive level. We have access to the vendor’s...

Jul 2021
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Director

Smiths Medical’s products are expensive. The vendor has a niche area, and we pay for that niche. The...

Jul 2021
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Director

If someone is going to use the Medfusion 4000 for what we are using it for, I would recommend it. It...

Jul 2021
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Nurse

We don't have issues with the Medfusion 4000 pumps. They are well liked. If our other third-party...

Jul 2021
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Nurse

The vendor's implementation methodology is very sound and keeps us moving along. Their people have...

Jul 2021
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Analyst/Coordinator

The Medfusion 4000 is a durable, reliable pump that works for a large variety of patients and...

Jul 2021
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Analyst/Coordinator

Overall, the Medfusion 4000 works as expected. The connectivity, reporting, and library build and...

Jul 2021
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