Medfusion 4000 (Syringe) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 2:02:28 PM and Model.EvProductId = 184626

Commentary Summary

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User Commentary

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Manager

Implementation and Training

The solution is pretty straightforward. It does what we want it to do. I didn't have an issue...

Nov 2020
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Manager

Technology

Smiths Medical had an alert that went out about bolus dosing, especially if the syringe was changed...

Nov 2020
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Manager

Functionality and Upgrades

The Medfusion 4000 has good programming for all different types of infusions. The product works well...

Nov 2020
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Manager

Implementation and Training

When we were going live with Smiths Medical, they did just fine. The Medfusion 4000 is really good;...

Nov 2020
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Nurse

Functionality and Upgrades

I would purchase the product again because there is nothing else out there on the market. The...

Nov 2020
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Manager

Technology

There are a lot of challenges with medical devices, and in my experience, the Smiths Medical devices...

Nov 2020
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Manager

Technology

It seems like the engineers that designed the pump should have sought the advice of pharmacists,...

Nov 2020
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Manager

Technology

When Smiths Medical added wireless capabilities to the pumps, it seems like they were in such a rush...

Nov 2020
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Manager

Service and Support

Nothing is perfect, but I have no complaints. The support has always been there. It is really easy...

Nov 2020
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Manager

Implementation and Training

Whenever we need information or training on how to use the system, the vendor seems to be there....

Nov 2020
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Manager

Interfacing and Integration

Even though the platform has the ability to integrate with the EHR, that is a missing piece for us....

Nov 2020
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Manager

Service and Support

We have gone through a couple of customer representatives, but they have always been helpful. They...

Nov 2020
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Manager

Functionality and Upgrades

The devices are great, and the library is really intuitive and easy to use. The pumps do everything...

Nov 2020
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Manager

Functionality and Upgrades

The Medfusion 4000 pumps are clearly for a split hospital. I can't really say anything bad about the...

Nov 2020
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Manager

Service and Support

The support for the pumps has been really tough. There are a lot of problems with the reporting...

Nov 2020
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Manager

Service and Support

The hard part is that a lot of problems are caused by internal hospital network changes. Those...

Nov 2020
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Director

Service and Support

The vendor was doing a really good job, but we lost our representative, and since then, it has been...

Nov 2020
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Director

Relationship

I would have loved to pursue wireless pumps. The Medfusion 4000 pumps have the capability to be...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The Medfusion 4000 is straightforward. It does what it needs to do. Smiths Medical delivers new...

Oct 2020
 Helpful

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Director

Interfacing and Integration

Smiths Medical does not support our integration and interoperability goals because we don’t have the...

Oct 2020
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Director

Service and Support

I have put in multiple help requests to Smiths Medical, and those just went into a black hole. I...

Oct 2020
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Nurse

Functionality and Upgrades

Our people really do like the Medfusion pump and find it easy to use. Also, Smiths Medical has been...

Sep 2020
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Nurse

Relationship

We had a few issues with Smiths Medical when we rolled out because we purchased an agreement to be...

Sep 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We use the Medfusion 4000 pumps for small-volume doses. In our NICU, we do drips and things very...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The Smiths Medical software has a fairly steep learning curve. The product has a lot of bells and whistles....

Sep 2020
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Manager

Functionality and Upgrades

The only minor issue I have with Smiths Medical right now is the timeliness of a new syringe update....

Sep 2020
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Manager

Lessons Learned

I really like the software on the Smiths Medical pumps. The pumps are perfectly accurate with the...

Sep 2020
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Manager

ROI / Cost (care and feeding)

On the software side, Smiths Medical is charging for a lot of things. Smiths Medical charges a lot...

Sep 2020
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Manager

Service and Support

We don’t really have any complaints in terms of service or support. We are able to get repairs and...

Jul 2020
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Manager

Implementation and Training

We always get very good support for the pump. The vendor is very proactive. We can always reach out...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The Medfusion 4000 pumps are basically the industry standard in syringe pumps at this point. The...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

I actually assisted heavily with doing some technical vetting of the pump’s interoperability. The...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I like that we have a customizable menu just for our transport team. Not only do we have the...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The Medfusion 4000 pumps are bulky for transport. The pumps are difficult to fit around an isolette,...

Jul 2020
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Director

Service and Support

Smiths Medical is less responsive than other vendors we work with. Smiths Medical's staffing and...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The Medfusion 4000 software is clunky for the creation and maintenance of the drug library. The...

Jul 2020
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Director

ROI / Cost (care and feeding)

Smiths Medical charges us a lot for things that should be rolled into the overall price.

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The Medfusion 4000 is fine when it comes to interoperability. The product quality is reliable, and...

Jun 2020
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Nurse

Functionality and Upgrades

When the pump is working, it is very user friendly, and the vendor has been very good at delivering...

Jun 2020
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Nurse

Service and Support

The service and support people have been trying very hard to solve our problems. They just haven't...

Jun 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

The data we get from the product is good, but it is hard to say we have gotten our money's worth...

Jun 2020
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Nurse

Functionality and Upgrades

The vendor did a lot of work based on our feedback prior to the disaster we are currently in. We...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

We have had horrific issues with the product. We have had the product for a few years. We now have...

Jun 2020
 Helpful

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Nurse

Functionality and Upgrades

We have had a lot of pump failures. I absolutely love the product; it is my favorite pump that I...

Jun 2020
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Manager

Interfacing and Integration

The Medfusion 4000 doesn't have bidirectional interfacing, but there is talk of having that...

Jun 2020
 Helpful

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Manager

Future Outlook

I don't think that we will be changing vendors. Smiths Medical is part of our long-term plans. The...

Jun 2020
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Manager

Implementation and Training

I have never had ongoing training from Smiths Medical, but I would like to see ongoing training when...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to the ease of use of the system, I don't know whether the problems we have are a...

Jun 2020
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Director

Service and Support

I would rate the pump's ability to drive tangible outcomes low. The vendor pretty much leaves any...

May 2020
 Helpful

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Director

Service and Support

When it comes to support during COVID-19, I would rate that at the lowest score. I haven’t received...

May 2020
 Helpful

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Director

Functionality and Upgrades

Mechanically, the pump is decent. We like the delivery mechanism that is used in pediatrics where we...

May 2020
 Helpful

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Director

Implementation and Training

I would rate the implementation services lower. I was not here when the organization migrated to the...

May 2020
 Helpful

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Director

Implementation and Training

There is no ongoing training from the company. I don’t see any ongoing training. Smiths Medical is...

May 2020
 Helpful

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Director

Interfacing and Integration

We have issues with integration. I understand the pump has the capacity to integrate, so I am not...

May 2020
 Helpful

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Director

Functionality and Upgrades

The pump isn’t easy to use without integrating with the EHR. The screen display is old; there is...

May 2020
 Helpful

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Director

Functionality and Upgrades

All of the units of measurement are weird. For example, we have a medication that we dose in...

May 2020
 Helpful

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Director

Functionality and Upgrades

The term smart pump can be a misnomer. There is a lot of button pushing that nurses have to do, and...

May 2020
 Helpful

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Director

Relationship

I would rate the executive involvement low. I have met with our lead sales representative, and I...

May 2020
 Helpful

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Director

Other Observations & Comments

I don’t know whether the Medfusion 4000 is part of our long-term plans. While the pump meets our...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The Medfusion 4000 is a good pump. It does what it was designed to do. The library in there is...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am not sure we have had any issues as far as tech support goes. The products we have from Smiths...

May 2020
 Helpful

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Manager

Relationship

I would say the vendor has kept their promises. I don’t know of any disputes or anything that the...

May 2020
 Helpful

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Director

Other Observations & Comments

Smiths Medical isn't a huge player in the picture right now in terms of integration. We haven't...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I give the vendor a high rating for training. Smiths Medical was actually very good when we went...

May 2020
 Helpful

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Director

Functionality and Upgrades

We always seem to have library issues and double pushes when we do upgrades. I am not sure whether...

May 2020
 Helpful

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Director

Other Observations & Comments

I don't know that there are huge tangible outcomes that we are aiming for with the pumps aside from...

May 2020
 Helpful

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Director

Lessons Learned

Whether I would recommend the pumps depends on what infusion platform an organization is using. For...

May 2020
 Helpful

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Manager

Service and Support

When I have a problem, I can send a message to the vendor just fine, but most of the time, I don't...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The nurses love the Medfusion 4000 pumps. I haven't had to call Smiths Medical about the Medfusion...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We went from the older version of the product to the Medfusion 4000 to get the wireless version. I...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

When it comes to the vendor’s implementation services, we get very timely responses to everything...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor’s ongoing support is always there for us. Our pharmacist is right on point and is always...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I think the Medfusion 4000 is very easy to use. It is not perfect. We are still having issues with...

May 2020
 Helpful

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Manager

Other Observations & Comments

When it comes to integration, the problem is we don’t have the common systems like Cerner's or...

May 2020
 Helpful

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Manager

Other Observations & Comments

The overall product quality is great, including the upgrades. We are waiting on some software now....

May 2020
 Helpful

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Manager

Other Observations & Comments

I haven’t gone to the vendor's executives. I don’t believe we needed any support regarding COVID-19....

May 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of driving tangible outcomes, we love the vendor's reports. We can drill down on things...

May 2020
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Director

ROI / Cost (care and feeding)

I do feel like Smiths Medical charges for every little thing. A lot of the price is broken down, and...

May 2020
 Helpful

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Director

Other Observations & Comments

The pumps do have wireless connectivity, but I can't really rate the interoperability because we...

May 2020
 Helpful

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Director

Functionality and Upgrades

There were some changes in the version upgrades we have had in the past, and those changes have met...

May 2020
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Director

Service and Support

I have had a few issues with the vendor related to support. I have had challenges with resolving...

May 2020
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VP/Other Executive

Relationship

We hardly have any touchpoints with the vendor. As a whole, they are pretty hands off. I don't even...

May 2020