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Medfusion 4000 (Syringe) Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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User Commentary

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Analyst/Coordinator

I wish there were a template for designing protocols. I would love to have a tool that helped me...

Jan 2021
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Analyst/Coordinator

I didn't take advantage of the training from Smiths Medical. I wish I had because I had to teach...

Jan 2021
(0)
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Analyst/Coordinator

Once I understood how to use Medfusion 400, it was great. There is a learning curve. Now because I...

Jan 2021
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Manager

If someone asked me about the Smiths Medical pumps, I would tell that person that we receive good...

Jan 2021
(0)
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Nurse

I would not purchase the pump again knowing that other vendors offer EMR integration. I have heard...

Dec 2020
(0)
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Nurse

There were a lot of issues with decimals and rounding, and that is why we couldn’t implement our...

Dec 2020
(0)
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Manager

We just went through an upgrade with Smiths Medical on the library, and that was a challenge. Smiths...

Nov 2020
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Manager

With Smiths Medical, we are still working through the integration process, so I will be fair to them...

Nov 2020
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Manager

One thing to be aware of with the Medfusion 4000 is that users need to make sure that the server or...

Nov 2020
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Manager

Smiths Medical is not part of our long-term plans. We are considering switching in a few years. Our...

Nov 2020
(0)
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Manager

The solution is pretty straightforward. It does what we want it to do. I didn't have an issue...

Nov 2020
(0)
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Manager

Smiths Medical had an alert that went out about bolus dosing, especially if the syringe was changed...

Nov 2020
(0)
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Manager

The Medfusion 4000 has good programming for all different types of infusions. The product works well...

Nov 2020
(0)
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Manager

When we were going live with Smiths Medical, they did just fine. The Medfusion 4000 is really good;...

Nov 2020
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Nurse

I would purchase the product again because there is nothing else out there on the market. The...

Nov 2020
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Manager

There are a lot of challenges with medical devices, and in my experience, the Smiths Medical devices...

Nov 2020
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Manager

It seems like the engineers that designed the pump should have sought the advice of pharmacists,...

Nov 2020
(0)
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Manager

When Smiths Medical added wireless capabilities to the pumps, it seems like they were in such a rush...

Nov 2020
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Manager

Nothing is perfect, but I have no complaints. The support has always been there. It is really easy...

Nov 2020
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Manager

Whenever we need information or training on how to use the system, the vendor seems to be there....

Nov 2020
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Manager

Even though the platform has the ability to integrate with the EHR, that is a missing piece for us....

Nov 2020
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Manager

We have gone through a couple of customer representatives, but they have always been helpful. They...

Nov 2020
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Manager

The devices are great, and the library is really intuitive and easy to use. The pumps do everything...

Nov 2020
(0)
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Manager

The Medfusion 4000 pumps are clearly for a split hospital. I can't really say anything bad about the...

Nov 2020
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Manager

The support for the pumps has been really tough. There are a lot of problems with the reporting...

Nov 2020
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Manager

The hard part is that a lot of problems are caused by internal hospital network changes. Those...

Nov 2020
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Director

The vendor was doing a really good job, but we lost our representative, and since then, it has been...

Nov 2020
(0)
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Director

I would have loved to pursue wireless pumps. The Medfusion 4000 pumps have the capability to be...

Nov 2020
(0)
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Director

The Medfusion 4000 is straightforward. It does what it needs to do. Smiths Medical delivers new...

Oct 2020
(0)
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Director

Smiths Medical does not support our integration and interoperability goals because we don’t have the...

Oct 2020
(0)
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Director

I have put in multiple help requests to Smiths Medical, and those just went into a black hole. I...

Oct 2020
(0)
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Nurse

Our people really do like the Medfusion pump and find it easy to use. Also, Smiths Medical has been...

Sep 2020
(0)
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Nurse

We had a few issues with Smiths Medical when we rolled out because we purchased an agreement to be...

Sep 2020
(0)
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Analyst/Coordinator

We use the Medfusion 4000 pumps for small-volume doses. In our NICU, we do drips and things very...

Sep 2020
(0)
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Manager

The Smiths Medical software has a fairly steep learning curve. The product has a lot of bells and whistles....

Sep 2020
(0)
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Manager

The only minor issue I have with Smiths Medical right now is the timeliness of a new syringe update....

Sep 2020
(0)
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Manager

I really like the software on the Smiths Medical pumps. The pumps are perfectly accurate with the...

Sep 2020
(0)
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Manager

On the software side, Smiths Medical is charging for a lot of things. Smiths Medical charges a lot...

Sep 2020
(0)
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Manager

We don’t really have any complaints in terms of service or support. We are able to get repairs and...

Jul 2020
(0)
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Manager

We always get very good support for the pump. The vendor is very proactive. We can always reach out...

Jul 2020
(0)
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Manager

The Medfusion 4000 pumps are basically the industry standard in syringe pumps at this point. The...

Jul 2020
(0)
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Manager

I actually assisted heavily with doing some technical vetting of the pump’s interoperability. The...

Jul 2020
(0)
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Director

I like that we have a customizable menu just for our transport team. Not only do we have the...

Jul 2020
(0)
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Director

The Medfusion 4000 pumps are bulky for transport. The pumps are difficult to fit around an isolette,...

Jul 2020
(0)
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Director

Smiths Medical is less responsive than other vendors we work with. Smiths Medical's staffing and...

Jul 2020
(0)
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Director

The Medfusion 4000 software is clunky for the creation and maintenance of the drug library. The...

Jul 2020
(0)
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Director

Smiths Medical charges us a lot for things that should be rolled into the overall price.

Jul 2020
(0)
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Director

The Medfusion 4000 is fine when it comes to interoperability. The product quality is reliable, and...

Jun 2020
(0)
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Nurse

When the pump is working, it is very user friendly, and the vendor has been very good at delivering...

Jun 2020
(0)
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Nurse

The service and support people have been trying very hard to solve our problems. They just haven't...

Jun 2020
(0)
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Nurse

The data we get from the product is good, but it is hard to say we have gotten our money's worth...

Jun 2020
(0)
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Nurse

The vendor did a lot of work based on our feedback prior to the disaster we are currently in. We...

Jun 2020
(0)
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Nurse

We have had horrific issues with the product. We have had the product for a few years. We now have...

Jun 2020
(0)
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Nurse

We have had a lot of pump failures. I absolutely love the product; it is my favorite pump that I...

Jun 2020
(0)
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Manager

The Medfusion 4000 doesn't have bidirectional interfacing, but there is talk of having that...

Jun 2020
(0)
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Manager

I don't think that we will be changing vendors. Smiths Medical is part of our long-term plans. The...

Jun 2020
(0)
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Manager

I have never had ongoing training from Smiths Medical, but I would like to see ongoing training when...

Jun 2020
(0)
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Manager

When it comes to the ease of use of the system, I don't know whether the problems we have are a...

Jun 2020
(0)
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Director

I would rate the pump's ability to drive tangible outcomes low. The vendor pretty much leaves any...

May 2020
(0)
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Director

When it comes to support during COVID-19, I would rate that at the lowest score. I haven’t received...

May 2020
(0)
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Director

Mechanically, the pump is decent. We like the delivery mechanism that is used in pediatrics where we...

May 2020
(0)
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Director

I would rate the implementation services lower. I was not here when the organization migrated to the...

May 2020
(0)
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Director

There is no ongoing training from the company. I don’t see any ongoing training. Smiths Medical is...

May 2020
(0)
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Director

We have issues with integration. I understand the pump has the capacity to integrate, so I am not...

May 2020
(0)
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Director

The pump isn’t easy to use without integrating with the EHR. The screen display is old; there is...

May 2020
(0)
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Director

All of the units of measurement are weird. For example, we have a medication that we dose in...

May 2020
(0)
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Director

The term smart pump can be a misnomer. There is a lot of button pushing that nurses have to do, and...

May 2020
(0)
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Director

I would rate the executive involvement low. I have met with our lead sales representative, and I...

May 2020
(0)
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Director

I don’t know whether the Medfusion 4000 is part of our long-term plans. While the pump meets our...

May 2020
(0)
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Manager

The Medfusion 4000 is a good pump. It does what it was designed to do. The library in there is...

May 2020
(0)
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Manager

I am not sure we have had any issues as far as tech support goes. The products we have from Smiths...

May 2020
(0)
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Manager

I would say the vendor has kept their promises. I don’t know of any disputes or anything that the...

May 2020
(0)
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Director

Smiths Medical isn't a huge player in the picture right now in terms of integration. We haven't...

May 2020
(0)
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 or  to see details.

Director

I give the vendor a high rating for training. Smiths Medical was actually very good when we went...

May 2020
(0)
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Director

We always seem to have library issues and double pushes when we do upgrades. I am not sure whether...

May 2020
(0)
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Director

I don't know that there are huge tangible outcomes that we are aiming for with the pumps aside from...

May 2020
(0)
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Director

Whether I would recommend the pumps depends on what infusion platform an organization is using. For...

May 2020
(0)
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Manager

When I have a problem, I can send a message to the vendor just fine, but most of the time, I don't...

May 2020
(0)
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Manager

The nurses love the Medfusion 4000 pumps. I haven't had to call Smiths Medical about the Medfusion...

May 2020
(0)
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 or  to see details.

Manager

We went from the older version of the product to the Medfusion 4000 to get the wireless version. I...

May 2020
(0)
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 or  to see details.

Manager

When it comes to the vendor’s implementation services, we get very timely responses to everything...

May 2020
(0)
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Manager

The vendor’s ongoing support is always there for us. Our pharmacist is right on point and is always...

May 2020
(0)
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Manager

I think the Medfusion 4000 is very easy to use. It is not perfect. We are still having issues with...

May 2020
(0)
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Manager

When it comes to integration, the problem is we don’t have the common systems like Cerner's or...

May 2020
(0)
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Manager

The overall product quality is great, including the upgrades. We are waiting on some software now....

May 2020
(0)
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Manager

I haven’t gone to the vendor's executives. I don’t believe we needed any support regarding COVID-19....

May 2020
(0)
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 or  to see details.

Manager

In terms of driving tangible outcomes, we love the vendor's reports. We can drill down on things...

May 2020
(0)
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Director

I do feel like Smiths Medical charges for every little thing. A lot of the price is broken down, and...

May 2020
(0)
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Director

The pumps do have wireless connectivity, but I can't really rate the interoperability because we...

May 2020
(0)
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Director

There were some changes in the version upgrades we have had in the past, and those changes have met...

May 2020
(0)
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Director

I have had a few issues with the vendor related to support. I have had challenges with resolving...

May 2020
(0)
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VP/Other Executive

We hardly have any touchpoints with the vendor. As a whole, they are pretty hands off. I don't even...

May 2020
(0)
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VP/Other Executive

I would give the tool a low rating for its overall product quality. The technology is just old and...

May 2020
(0)
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VP/Other Executive

We rolled out the Medfusion 4000, and we had to do a lot of training for our nurses. The pump isn't...

May 2020
(0)
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VP/Other Executive

The development tool for the drug library is very antiquated and is hard to use. The technology is...

May 2020
(0)
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Director

Smiths Medical is slow when it comes to enhancements. When we tell Smiths Medical about an issue,...

Apr 2020
(0)
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Analyst/Coordinator

The implementation services from Smiths Medical were pretty reasonable, at least on the pharmacy...

Apr 2020
(0)
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Analyst/Coordinator

At one point, one of the heads of anesthesia, who is specifically using the pumps, asked the...

Apr 2020
(0)
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Analyst/Coordinator

I haven’t had any complaints about how the pump itself works. The anesthesiologists seem to really...

Apr 2020
(0)
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Analyst/Coordinator

The software is not abysmal, but it is not as user friendly as I would prefer. There are a lot of...

Apr 2020
(0)
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Analyst/Coordinator

There have been times when Smiths Medical has been supportive. And other times, when we have had...

Apr 2020
(0)
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Analyst/Coordinator

I don’t know what will happen in a year, but if Smiths Medical were to tell us that they would help...

Apr 2020
(0)
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Analyst/Coordinator

It would be good for Smiths Medical to recognize that a hospital implementation of infusion pumps is...

Apr 2020
(0)
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Analyst/Coordinator

The most pressing issue is that the software is not compatible with Windows 10. In healthcare, we...

Apr 2020
(0)
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Analyst/Coordinator

I heard that there would be a software update coming out, but I have not seen anything about it. I...

Apr 2020
(0)
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Analyst/Coordinator

Not being an end user, I don’t have as much of an appreciation for the actual mechanics and clinical...

Apr 2020
(0)
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Analyst/Coordinator

Sometimes we are constrained by the types of contracts we purchase with companies. So I am not sure...

Apr 2020
(0)
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Analyst/Coordinator

The one disappointing thing is that Smiths Medical told us that they would be reaching out at one...

Apr 2020
(0)
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Nurse

We have the wireless drug library, which is one of the nice things about the pump. We can do an...

Apr 2020
(0)
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Nurse

I would rate the overall product quality at the highest score. We have looked at other products, and...

Apr 2020
(0)
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Nurse

Ideally, our EMR would reflect exactly what is in the pump, the systems would communicate, and life...

Apr 2020
(0)
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Nurse

With the most recent syringe change, the vendor changed the syringe size so that the 60 mL syringe...

Apr 2020
(0)
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Nurse

There was some concern with the communication around an issue we had recently, but we have had good...

Apr 2020
(0)
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Nurse

The product delivers tangible outcomes for us. It provides reporting capabilities, and we are able...

Apr 2020
(0)
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Nurse

When it comes to pricing, I think the vendor has been fair. What has been communicated to me has...

Apr 2020
(0)
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Nurse

As far as I know, the product is part of our long-term plans. We have been reevaluating pumps, but I...

Apr 2020
(0)
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Manager

We can frequently put in updates when new products come out or when there are new dosing...

Apr 2020
(0)
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Manager

We have loved the pumps ever since we got them. They have been wonderful for us to be able to have,...

Apr 2020
(0)
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Manager

We have been able to call the vendor whenever we have needed to. We have always had very good...

Apr 2020
(0)
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Manager

When we implemented the pumps, the training and the implementation were very good. The vendor was...

Apr 2020
(0)
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Director

The pump is part of our long term plans. It is working well and is effective. It is fulfilling its...

Apr 2020
(0)
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Director

The pump isn't integrated with our EHR, but I consider that a nice-to-have thing. The sellers of the...

Apr 2020
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Manager

The pumps are incredibly reliable. The only real flaw is with the case material. It is brittle, and...

Mar 2020
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Manager

When we send a device out to be serviced, the flat rate for service is low. The vendor replaces tons...

Mar 2020
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Manager

I don't see the pumps going away until the vendor comes up with another product. Nothing else on the...

Mar 2020
(0)
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Manager

The vendor does very well with training. At any point in time, anybody can go to the training...

Mar 2020
(0)
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Manager

The pumps are easy to work with, but I am not a nurse that has to learn how to use dozens of...

Mar 2020
(0)
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Manager

The vendor could improve by updating the network configuration because it needs to be easier and faster....

Mar 2020
(0)
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Manager

Smiths Medical has followed through, but sometimes little things come up. I don't know how much I...

Mar 2020
(0)
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Manager

The pumps are capable of bidirectional communication, and they get robust data. We haven't executed...

Mar 2020
(0)
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Manager

We upgraded to the Medfusion 4000 pumps a few years ago. They have more bells and whistles. They...

Mar 2020
(0)
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Manager

I have no reason to switch the pumps. Our staff is very happy with them, and we understand how to...

Mar 2020
(0)
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Manager

Whenever we get a quote, the pump is one cost and somehow there is a service fee for software...

Mar 2020
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Manager

I would give Smiths Medical a very high rating for their implementation services, which are rock...

Mar 2020
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Manager

The Medfusion 4000 is a solid device. The pump works as promoted. I was led down a slightly...

Mar 2020
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Manager

We have had initial conversations about integration that have looked promising. Those could be a...

Mar 2020
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Manager

The pump is extremely intuitive. I am not a nurse, but it is one of our clunkier models. However,...

Mar 2020
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Manager

We pay for support, so we expect Smiths Medical to be very responsive, and they are. I can always...

Mar 2020
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Manager

The only time I saw the executives was in the beginning when we had an issue and had to delay our...

Mar 2020
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Manager

Smiths Medical has a few things that they could work out regarding the intuitiveness of the...

Mar 2020
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Director

The pumps work as promoted. We don't have any failures around delivery. In general, the failure...

Mar 2020
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Director

With the syringe pumps, there are menus to step through, and we do have to have a passcode to set up...

Mar 2020
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Director

The support that we get from the vendor is pretty great. However, the wireless modules have been in...

Mar 2020
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Director

I don't know that any executives are getting involved. We typically deal with our sales...

Mar 2020
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Director

We have highly received our money's worth because of the pumps' stellar performances. The pumps have...

Mar 2020
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Director

The vendor is very proactive and on top of things. We ended up switching directions and decided to...

Mar 2020
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Director

If the decision were up to me, I would purchase the pumps again. There has been a consolidation of...

Mar 2020
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Director

I would give the vendor a high rating for their implementation services. Smiths Medical did better...

Mar 2020
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