MModal CDI Engage (CAPD) Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship

3M is very willing to help us in any way that they can. If we need a call set up, they will do that,...

Mar 2024
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Manager

Relationship

When I call 3M's help desk team, usually whoever I talk to cannot help me. They put me on hold, and...

Mar 2024
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Manager

Operations, Product

I would recommend that instead of having a CDI or clinical documentation specialist label their...

Mar 2024
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Manager

Relationship

3M is not very open to trying to change anything. When I make suggestions, they tell me they can’t...

Mar 2024
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Director

Product, Value

With the data piece, especially tied to MModal CDI Engage, we have struggled to calculate the return...

Feb 2024
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Director

Product, Value

One of the big strengths of MModal CDI Engage is its flexibility. That has allowed us to mold and...

Feb 2024
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Director

Product

We have struggled with the way the MModal CDI Engage provider nudges are configured within our EMR....

Feb 2024
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CMIO

Product

We would like 3M to fine-tune some of their definitions of particular disease states and the...

Jan 2024
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CMIO

Operations, Product

MModal CDI Engage is easy to use, but 3M needs to know how to play with other vendor’s products....

Jan 2024
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Director

Culture, Value

The vendor avoids charging for every little thing. We do a pretty good job with our contracting, and...

Jan 2024
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Director

Product

We don't use one of the vendor's biggest features, which is the worklist. We use our own tool. It...

Jan 2024
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Analyst/Coordinator

Loyalty, Product, Value

We have had our ups and downs with 3M. I would definitely purchase the system again when I compare...

Dec 2023
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Analyst/Coordinator

Relationship, Product

There needs to be a lot of improvement from the 3M side of things, but not everybody is going to be...

Dec 2023
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Analyst/Coordinator

Relationship

There is typically a quick response and turnaround time from a customer perspective, at least on our...

Dec 2023
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Analyst/Coordinator

Relationship

The customer service depends on which module we are dealing with from 3M. From a coding perspective,...

Dec 2023
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Analyst/Coordinator

Operations

3M does have individuals that they can tap to provide training via video meetings.

Dec 2023
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Analyst/Coordinator

Product

On the CDI side, there is an integration into the Fluency Direct side. The back end sounds like it...

Dec 2023
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Analyst/Coordinator

Relationship

With 3M, I do not like to call a number and leave a message or have someone say they will open a...

Dec 2023
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Analyst/Coordinator

Relationship

For 3M, I have phone numbers of upper management folks, and when I get those people involved, heads...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been having a lot of issues with the product over the past several months. We had an...

Dec 2023
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Analyst/Coordinator

Product

There is a good backbone behind the product; it has good functionality. However, there are...

Dec 2023
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Analyst/Coordinator

Culture

Our contract with the vendor was renewed. We have lacked the service and the ability to use the product....

Dec 2023
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Analyst/Coordinator

Relationship

We have some issues that have negatively impacted our thoughts on the product. Some of the customer...

Dec 2023
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CIO

Relationship

Nobody is really that proactive. I would like it if the vendor could have people reach out to at...

Nov 2023
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Manager

Product

I don't think we are able to use CDI Engage to its full potential because of the products that we...

Nov 2023
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Manager

Relationship

Our representative from 3M is proactive. They are amazing and go out of their way. Any time we have...

Nov 2023
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Manager

Product

The reporting in MModal CDI Engage is its greatest weakness because every time we turn around, we...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Speaking as a newer user, it is a little cumbersome to assign flags to reflect the financial impact...

Nov 2023
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Analyst/Coordinator

Relationship

The person who has been our adoption specialist from 3M has been wonderful. They are extremely...

Nov 2023
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Analyst/Coordinator

Relationship, Product

3M facilitated the query application part for us and provided templates, and that made the...

Nov 2023
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Analyst/Coordinator

Product

There is a very good interface for presenting information in the query function. I appreciate how...

Nov 2023
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Analyst/Coordinator

Relationship, Product

There are pieces of MModal CDI Engage that we rely on and other pieces that don’t work for us; we...

Nov 2023
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Analyst/Coordinator

Product

CDI Collaborate is a great tool for our CDI documentation improvement specialists to keep track of...

Nov 2023
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Analyst/Coordinator

Relationship

We have had a couple of issues here and there with MModal CDI Engage. Those issues have mainly been...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

We struggle with flexibility in reviewing parts of a document. For example, if we have a document...

Nov 2023
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Analyst/Coordinator

Culture

On the MModal CDI Engage side, the biggest difficulty is more or less the same as with every system....

Nov 2023
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Analyst/Coordinator

Operations

Throughout the implementation and support of the product, 3M has done everything they have said they...

Nov 2023
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Director

Operations, Product

Making commands in the system is very easy. Users receive an alert in the background, but our...

Oct 2023
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Director

Relationship

We had a customer service representative from 3M, but the vendor's representatives have changed...

Oct 2023
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Director

Loyalty

3M's product didn't meet our expectations by any means. We were constantly trying to optimize the...

Oct 2023
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Director

Product

The platform constantly gives our providers incorrect alerts. It is supposed to be a cloud-based...

Oct 2023
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Director

Operations

We need training to focus on how we can leverage the platform better.

Oct 2023
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Analyst/Coordinator

Relationship

There is a lot of talk from the vendor about wanting to get to the root of things, but there isn’t a...

Oct 2023
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Analyst/Coordinator

Loyalty

MModal CDI Engage is what we have invested in for our CDI team. That doesn’t mean we are not also...

Oct 2023
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Analyst/Coordinator

Relationship

3M does not keep their promises. The solutions they showcase don’t come to fruition as showcased....

Oct 2023
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Analyst/Coordinator

Culture, Value

MModal CDI Engage is a pricey solution, but 3M is willing to work with us in areas where we are...

Oct 2023
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Analyst/Coordinator

Relationship, Product

We have run into issues with MModal CDI Engage post-implementation. For example, getting new...

Oct 2023
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Analyst/Coordinator

Operations

The initial shoulder-to-shoulder training from the 3M implementation team was very poor. 3M was here...

Oct 2023
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Analyst/Coordinator

Product

MModal CDI Engage was promoted as working a particular way as if it were always going to work....

Oct 2023
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Analyst/Coordinator

Product

MModal CDI Engage’s ease of use is good. It is easy to understand overall. MModal CDI Engage aligns...

Oct 2023
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Analyst/Coordinator

Relationship

3M’s support is not timely. It is easy to submit support tickets, but we usually don’t hear back for...

Oct 2023
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Analyst/Coordinator

Loyalty

Based on history, our satisfaction with MModal CDI Engage will be the same a year from now. 3M and...

Oct 2023
||
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Director

Relationship

3M goes above and beyond, and their support team is on top of things. We went through a situation...

Oct 2023
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Director

Product

We made some changes for transcription in MModal CDI Engage, and the upgrade was awesome. We have...

Oct 2023
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Director

Operations, Product

MModal CDI Engage works well with our EMR, and it is easier to use than other products we are...

Oct 2023
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Director

Product

The templates in MModal CDI Engage can be a pain sometimes, so it could be easier for providers to...

Oct 2023
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Manager

Operations, Product

MModal CDI Engage has been stable. It is easy for new users to just jump right in with minimal...

Aug 2023
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Manager

Relationship

3M is super responsive, and the people that we work with seem really knowledgeable. They are easy to...

Aug 2023
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Manager

Relationship

3M has a status board if there is an infrastructure issue that is out of their control. They are...

Aug 2023
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CMIO

Product

The content in MModal CDI Engage is minimally invasive, and the content is broken down into two...

Jul 2023
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CMIO

Product

I have tools in our EMR on the Hierarchical Condition Category front, so I tend to use those because...

Jul 2023
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CMIO

Product

The UI feature is frustrating. The pill is supposed to remain docked where we leave it, and things...

Jul 2023
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CMIO

Loyalty

I don’t know whether we have a long-term plan for MModal CDI Engage, but I haven’t heard that our...

Jul 2023
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CMIO

Culture, Relationship

I reached out to 3M several times and asked them to show me what type of information could be pulled...

Jul 2023
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CMIO

Product

A lot of things eventually get fixed in MModal CDI Engage, but the solution is not perfect. There...

Jul 2023
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CMIO

Operations

The training in MModal CDI Engage is driven more by our organization than 3M, and the product...

Jul 2023
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CMIO

Product

Clinicians don’t need MModal CDI Engage because it is for coding, and we are just trying to take...

Jul 2023
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Director

Loyalty, Product

I have some reservations about MModal CDI Engage. It is not quite where I want it to be. The vendor...

Jun 2023
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Director

Relationship, Product, Value

The application has created a lot of opportunities for us to learn and grow in partnership with our...

Jun 2023
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Director

Value

3M keeps their promises but takes some time. There is definitely a development cycle. The vendor is...

Jun 2023
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Director

Relationship

We don’t have a true delay from 3M’s support, but there is a delay in getting the support people to...

Jun 2023
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Director

Operations

The implementation of MModal CDI Engage was easy, and the maintenance process doesn't require...

Jun 2023
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Director

Product

MModal CDI Engage fully integrates with our EMR, and our providers aren't logging in to some other...

Jun 2023
||
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Director

Product

We did have one hiccup where MModal CDI Engage went down, and the providers were not seeing...

Jun 2023
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Director

Relationship, Value

We work closely with 3M, and they give us a team of support people and anything that we need without...

Jun 2023
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Director

Product, Value

We have improved our KPIs by using a combination of MModal CDI Engage with other 3M tools. We can...

Jun 2023
||
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Director

Product

From a functionality perspective, we weren't aware or told that there could be inconsistencies with...

May 2023
||
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Director

Operations

The vendor did an excellent job with upgrades and implementations. Their people were very...

May 2023
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Director

Product

From a visual and a GUI perspective, things were definitely what we expected. The biggest complaint...

May 2023
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Director

Operations, Product

We were not aware that it would take years to train the natural language processor for some of those...

May 2023
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Director

Product

We have had cases logged for years that we still haven't seen improvement on that have to do with...

May 2023
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Director

Relationship

We always have to tell the vendor when something isn't working correctly or when something else...

May 2023
||
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Director

Relationship

Some strengths are product support, customer support, and executive involvement. When we needed some...

May 2023
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Analyst/Coordinator

Value

One strength of the product is that the physicians can see our questions or have nudges at the time...

May 2023
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Analyst/Coordinator

Relationship

We have continuous suggestions all the time on how to tweak the rules and things like that, and the...

May 2023
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Analyst/Coordinator

Operations

The vendor provides webinars and things that are pretty easy to access.

May 2023
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Analyst/Coordinator

Product

In terms of integration with MModal CDI Engage, we do have trouble integrating with our EMRs as well...

May 2023
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Analyst/Coordinator

Relationship, Operations

In terms of web support, the vendor has a lot of information on the web. They publish their fixes...

May 2023
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Analyst/Coordinator

Relationship

If we need something, the vendor does a good job of trying to get the person that can be the most...

May 2023
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