MModal CDI Engage (CAPD) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Our functionality problems have a lot to do with the EMR that we are on and the integration with the...
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Operations
Solventum is really hands off in the training. It is more of a train-the-trainer scenario. We...
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Product, Value
MModal CDI Engage is more like a plug-and-play thing. We have had great success with Solventum....
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Value
There are additional functionalities in this solution that we have to pay an additional fee for. For...
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Loyalty
We are moving away from Solventum because another vendor is a preferred vendor with our EHR, and...
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Product
The UI really frustrates me. It uses a little thing the vendor calls the pill that highlights when...
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Operations
MModal didn't really provide the training we had. That was all from our internal group. MModal...
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Product
MModal CDI Engage is a simple integration, and the data flows as expected. But due to its poor user...
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Product, Value
We have more financially driven outcomes that MModal CDI Engage has not been able to perform...
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Relationship, Product
I don't know what expectations Solventum set with our people who made the decision to use the...
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Loyalty
Our time with MModal CDI Engage hasn't been as good as we hoped it would be. As generative AI...
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Operations
Early on, we had some growing pains with the implementation of MModal CDI Engage. Solventum has...
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Product, Value
The expectations on the provider-facing side of MModal CDI Engage are much higher than how it...
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Relationship
Solventum does regular updates, and we can request new things. We can meet as often as we would like...
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Operations
MModal CDI Engage is an ongoing project. Even after the initial implementation, the system requires...
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Relationship, Value
Solventum does really well in terms of support because we have a person on the inside who works...
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Relationship
In terms of Solventum keeping all promises, there have been times when we have struggled, but there...
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Loyalty, Relationship, Product
We have MModal CDI Engage for several providers, and we are still trying to work through some...
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Product
MModal CDI Engage is a great product because it tries to alleviate some of the queries that our...
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Relationship, Operations
I would like to see Solventum provide more hands-on support. I wish we hadn't rolled out so many...
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Operations
One pain point we encountered when implementing MModal CDI Engage was personality conflicts with...
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Relationship, Operations
The Solventum folks who implemented MModal CDI Engage clearly knew their product and had clearly...
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Relationship, Product
Solventum has helped us by having a variety of reporting tools in the dashboards. They taught us how...
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Value
There have been some delays and unanticipated changes with MModal CDI Engage that have not helped us...
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Product
I like that we can customize the solution based on our own parameters. We can flex different types...
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Relationship
Executive involvement has been tough with the vendor's move to Solventum. With the way Solventum has...
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Relationship
Our previous local representative did a really good job of transitioning us to our new...
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Relationship, Operations
Every time Solventum does an update, they also issue a training guide with it. Then, they reach out...
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Relationship, Operations
Solventum has been really instrumental in helping us. They have also been really helpful in getting...
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Relationship, Product
There are some gaps that we would like Solventum to help us with. We are trying to get solutions for...
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Loyalty
MModal CDI Engage is in the process of being replaced with another coding tool, so we are...
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Operations
The vendor's implementation team is very good at working with us at our facility. At the same time,...
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Product, Value
MModal CDI Engage's biggest strength is saving the clinical documentation integrity for our CDI...
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Relationship
3M is very willing to help us in any way that they can. If we need a call set up, they will do that,...
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Relationship
When I call 3M's help desk team, usually whoever I talk to cannot help me. They put me on hold, and...
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Operations, Product
I would recommend that instead of having a CDI or clinical documentation specialist label their...
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Relationship
3M is not very open to trying to change anything. When I make suggestions, they tell me they can’t...
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Product, Value
With the data piece, especially tied to MModal CDI Engage, we have struggled to calculate the return...
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Product, Value
One of the big strengths of MModal CDI Engage is its flexibility. That has allowed us to mold and...
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Product
We have struggled with the way the MModal CDI Engage provider nudges are configured within our EMR....
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Product
We would like 3M to fine-tune some of their definitions of particular disease states and the...
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Operations, Product
MModal CDI Engage is easy to use, but 3M needs to know how to play with other vendor’s products....
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Culture, Value
The vendor avoids charging for every little thing. We do a pretty good job with our contracting, and...
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Product
We don't use one of the vendor's biggest features, which is the worklist. We use our own tool. It...
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Loyalty, Product, Value
We have had our ups and downs with 3M. I would definitely purchase the system again when I compare...
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Relationship, Product
There needs to be a lot of improvement from the 3M side of things, but not everybody is going to be...
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Relationship
There is typically a quick response and turnaround time from a customer perspective, at least on our...
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Relationship
The customer service depends on which module we are dealing with from 3M. From a coding perspective,...
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Operations
3M does have individuals that they can tap to provide training via video meetings.
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Product
On the CDI side, there is an integration into the Fluency Direct side. The back end sounds like it...
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Relationship
With 3M, I do not like to call a number and leave a message or have someone say they will open a...
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Relationship
For 3M, I have phone numbers of upper management folks, and when I get those people involved, heads...
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Relationship, Product
We have been having a lot of issues with the product over the past several months. We had an...
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Product
There is a good backbone behind the product; it has good functionality. However, there are...
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Culture
Our contract with the vendor was renewed. We have lacked the service and the ability to use the product....
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Relationship
We have some issues that have negatively impacted our thoughts on the product. Some of the customer...
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Relationship
Nobody is really that proactive. I would like it if the vendor could have people reach out to at...
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Product
I don't think we are able to use CDI Engage to its full potential because of the products that we...
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Relationship
Our representative from 3M is proactive. They are amazing and go out of their way. Any time we have...
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Product
The reporting in MModal CDI Engage is its greatest weakness because every time we turn around, we...
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Relationship, Product
Speaking as a newer user, it is a little cumbersome to assign flags to reflect the financial impact...
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Relationship
The person who has been our adoption specialist from 3M has been wonderful. They are extremely...
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Relationship, Product
3M facilitated the query application part for us and provided templates, and that made the...
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Product
There is a very good interface for presenting information in the query function. I appreciate how...
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Relationship, Product
There are pieces of MModal CDI Engage that we rely on and other pieces that don’t work for us; we...
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Product
CDI Collaborate is a great tool for our CDI documentation improvement specialists to keep track of...
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Relationship
We have had a couple of issues here and there with MModal CDI Engage. Those issues have mainly been...
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Loyalty, Product
We struggle with flexibility in reviewing parts of a document. For example, if we have a document...
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Culture
On the MModal CDI Engage side, the biggest difficulty is more or less the same as with every system....
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Operations
Throughout the implementation and support of the product, 3M has done everything they have said they...
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