MModal Fluency Direct Commentary
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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CIO

Product

I don't think anything will change in terms of how much our people like the product or how well...

Apr 2024
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Director

Value

3M has charged us for some little things we have needed to be configured recently. There was a...

Mar 2024
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Director

Product

MModal Fluency Direct’s voice recognition is amazing out of the box and very functional. It is...

Mar 2024
||
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Director

Product

There is one thing 3M can improve, and it is the most annoying thing. Regarding the admin page,...

Mar 2024
||
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Director

Operations

There isn't much outreach with training updates from 3M. If we need something, there are resources...

Mar 2024
||
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Director

Relationship, Operations

When we did an upgrade for MModal Fluency Direct, 3M was there to walk us through it. We had some...

Mar 2024
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Director

Relationship, Product

I don't have a lot of complaints about MModal Fluency Direct. Doctors are very busy, and they are...

Mar 2024
||
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Director

Relationship

Sometimes, I have trouble with a language barrier when I call 3M's support people, but that hasn't...

Mar 2024
||
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Director

Operations, Product

We went through an upgrade for MModal Fluency Direct, and we like the things that 3M implemented....

Mar 2024
||
(0)
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Director

Operations

The integration was pretty easy when we set up MModal Fluency Direct. When we got going, we had the...

Mar 2024
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Director

Loyalty, Product

MModal Fluency Direct can do a little more than we have available to us. Some reporting options are...

Mar 2024
||
(0)
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CIO

Relationship, Operations

I think MModal tries to be effective with their training for MModal Fluency Direct. However, I don't...

Mar 2024
||
(0)
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CIO

Product

MModal Fluency Direct's quality has been pretty consistent, and the vendor has been stable. Most of...

Mar 2024
||
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Physician

Relationship, Product

MModal Fluency Direct is great. There is absolutely nothing wrong with it. 3M is a top-notch...

Mar 2024
||
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Physician

Product

Sometimes MModal Fluency Direct dictates something incorrectly, so we have to edit things, but that...

Mar 2024
||
(0)
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CIO

Loyalty

We are moving away from MModal Fluency Direct because we are going with a different EMR, and a...

Mar 2024
||
(0)
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CIO

Relationship

The vendor keeps all of their promises. We don't ask a lot from them. Since they became 3M, we have...

Mar 2024
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CIO

Value

The system is pretty expensive, but we pay a yearly fee, and we get a lot from that fee. The vendor...

Mar 2024
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Manager

Relationship

A strong partnership with 3M would be one where we communicate back and forth on a regular basis. 3M...

Mar 2024
||
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Manager

Product

MModal Fluency Direct is a solid solution for front-end speech recognition. Our providers are...

Mar 2024
||
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Manager

Product

The only notable concern that we hear from our providers about MModal Fluency Direct is ensuring the...

Mar 2024
||
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Manager

Product

Our clinic loves the ease of use. The voice recognition piece is great, and the providers have found...

Mar 2024
||
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Analyst/Coordinator

Loyalty

MModal Fluency Direct probably isn't part of our long-term plans. We are currently looking at other...

Mar 2024
||
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Analyst/Coordinator

Product, Value

I like the accuracy that MModal Fluency Direct provides. It is accurate most of time, and its...

Mar 2024
||
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Analyst/Coordinator

Relationship

MModal Fluency Direct could improve their communication and timeliness on upgrades to let us know...

Mar 2024
||
(0)
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Director

Product, Value

Our providers prefer other speech dictation tools to MModal Fluency Direct because they can take...

Mar 2024
||
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Director

Loyalty

Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....

Feb 2024
||
(0)
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Director

Relationship, Product

With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...

Feb 2024
||
(0)
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Director

Product

It requires a certain threshold of signup to get a patient into the system initially. We saw a large...

Feb 2024
||
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Director

Relationship

We have received negative feedback from the build team about 3M’s support. The support team has been...

Feb 2024
||
(0)
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CMIO

Culture, Loyalty, Value

3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...

Feb 2024
||
(0)
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CMIO

Relationship, Operations

One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...

Feb 2024
||
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CMIO

Operations

3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...

Feb 2024
||
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CMIO

Relationship

One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...

Feb 2024
||
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CMIO

Product

The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...

Feb 2024
||
(0)
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Manager

Operations, Product

We went through multiple upgrades with 3M because there were issues with each one. The previous...

Feb 2024
||
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Manager

Loyalty, Value

I am a little concerned about the system in its current state. Since 3M bought the system, I don't...

Feb 2024
||
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Manager

Product

When the system works, it works pretty well. We have had some issues with slowness and random...

Feb 2024
||
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Manager

Loyalty, Relationship

Our regular account executives and success managers at 3M have been excellent. The people who I deal...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

3M has a fantastic product. The technology for voice recognition is really good. The issue with the...

Feb 2024
||
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Analyst/Coordinator

Relationship, Operations

We have had some struggles with technical solutions and things like that in MModal Fluency Direct....

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

3M has some resources, and our team was recently made aware of some training through our...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The 3M representative who connects with our team is very responsive, but just because they respond...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

3M has an alert communication program that automatically notifies us of upgrades or any technical...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...

Jan 2024
||
(0)
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Manager

Product

MModal Fluency Direct is pretty easy to use, and providers can pick it up fairly easily. It does a...

Jan 2024
||
(0)
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Manager

Product

We have been able to get MModal Fluency Direct in a disaster recovery state, so even if the cloud...

Jan 2024
||
(0)
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Manager

Product

There is a bit of complexity in MModal Fluency Direct with the profiles and the microphones,...

Jan 2024
||
(0)
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Manager

Relationship, Product

3M’s website is kind of convoluted when we try to find things. Even if I want to search for other...

Jan 2024
||
(0)
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Manager

Loyalty

3M is a bit behind the curve, and I think that is going to affect our satisfaction. Their voice...

Jan 2024
||
(0)
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Director

Loyalty

We love MModal Fluency Direct, but we are also part of a larger health system that is moving over to...

Jan 2024
||
(0)
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Director

Product

In terms of voice dictation software, the product is heavily geared toward healthcare and medicine,...

Jan 2024
||
(0)
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Director

Product, Value

MModal Fluency Direct definitely eases the burden of documentation on physicians. If a customer is...

Jan 2024
||
(0)
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Manager

Product, Value

MModal Fluency Direct is very helpful for our providers who are documenting in the EHR because it...

Jan 2024
||
(0)
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Manager

Relationship, Operations

The people who work for 3M are committed to working with our providers and helping them be...

Jan 2024
||
(0)
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Manager

Relationship

3M is doing a great job. Anytime we have tickets or have to troubleshoot something, 3M’s people are...

Jan 2024
||
(0)
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Manager

Loyalty, Operations

We are talking about having 3M come on-site to do on-site training with our providers, and that is...

Jan 2024
||
(0)
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Manager

Operations, Product

Things were fine with MModal Fluency Direct for a while, but then we had to do an upgrade. That...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

3M needs to be a little more engaged when we need them. Our providers were essentially screaming...

Jan 2024
||
(0)
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Manager

Relationship

What I love about 3M is the customer support liaison. We meet with that person routinely, and we...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

I was worried that when 3M purchased M*Modal, our liaison would go away, but they are still in...

Jan 2024
||
(0)
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Manager

Relationship

The vendor tries to meet with us, tell us our numbers, and get us to the numbers they would like to...

Jan 2024
||
(0)
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Manager

Value

Overall we are satisfied, but the product should be a bit cheaper for what it is. It is a very...

Jan 2024
||
(0)
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Manager

Culture

We were redoing an agreement with 3M, and they told us something that they later said wasn't the...

Jan 2024
||
(0)
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Manager

Relationship

3M is getting a better relationship with Cerner. Before, Cerner only wanted to partner with Nuance,...

Jan 2024
||
(0)
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Manager

Product, Value

I haven't seen much from 3M in terms of new technology. The product is meeting our needs, but it...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

MModal Fluency Direct is a good product, and it is not hard to use. The actual usability is fine. We...

Jan 2024
||
(0)
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Manager

Product

3M's recommended microphone doesn't have as much durability as their competitor's in terms of how...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There have been some limitations within MModal Fluency Direct that have always been a struggle. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have some complex deployments. We have MModal Fluency Direct deployed more than one way in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

3M will want to work with us, and they will initially get started, but sometimes the more...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The account representative and 3M wanting to work with us hasn't been an issue. They have always...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation process is not bad, but there is sometimes some slowness in the ongoing...

Jan 2024
||
(0)
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Manager

Relationship, Value

Since 3M purchased MModal Fluency Direct, the service has gone downhill. MModal Fluency Direct is...

Dec 2023
||
(0)
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Manager

Relationship, Operations, Product

We have issues with dictation in MModal Fluency Direct that add extra time to the provider's...

Dec 2023
||
(0)
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Manager

Relationship

We would like to see 3M test their code upgrades independently before pushing them onto a client....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

3M is proactive when it comes to letting us know about problems in the system, but we only hear...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

Originally, we liked the product's ease of use. Our providers picked up on the product quickly, and...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

We get emails from the vendor about webinars, but the vendor isn't actively involved in our training...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support people are responsive, but there are some lingering issues with the system, and...

Dec 2023
||
(0)
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Director

Product

I have definitely been pleased with the system's technology. I would be very interested to see how...

Dec 2023
||
(0)
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Director

Culture

We hardly receive any charges for the system. We pay for maintenance and our licenses. The vendor...

Dec 2023
||
(0)
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Director

Operations

Setting people up in the system is a fairly intuitive process. That typically doesn't overwhelm our...

Dec 2023
||
(0)
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Director

Relationship, Product

3M is very reliable and responsive. I never really hear much about new technology from 3M. It could...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

There are no problems with the ongoing usage of MModal Fluency Direct. I almost never get a call...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

3M’s biggest strength is the support personnel that I deal with routinely. The support person we...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Once we get beyond the onboarding process for new providers, the ongoing experience with MModal...

Nov 2023
||
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Director

Relationship

MModal’s support is good because of the quality of my representative. They just want to stay on top...

Oct 2023
||
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Manager

Loyalty, Product

Over the last couple of years, I probably would have rated the product lower in terms of working as...

Oct 2023
||
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Manager

Operations, Product

If somebody is dictating on other platforms, that is easy for them. I wouldn't say 3M's product is...

Oct 2023
||
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Manager

Product

We had a couple of pieces that didn't work out. One was like a computed-assisted physician...

Oct 2023
||
(0)
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Manager

Operations, Value

For one deployment, 3M was going to start an official project and charge us for it, but in the end,...

Oct 2023
||
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Manager

Operations

The quality and effectiveness of initial and ongoing training are pretty good because we have a...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

3M keeps their promises; it is just a matter of how long we must wait. We have had some longstanding...

Oct 2023
||
(0)
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Manager

Relationship

The support team is usually responsive. We can get at least someone from tier one or two, but we...

Oct 2023
||
(0)
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Manager

Relationship, Operations

We have finally gotten to a good point after getting automatic launching to work on Hyperspace. We...

Oct 2023
||
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Director

Loyalty, Operations

I don't want to move away from MModal Fluency Direct. The doctors like it. Using MModal Fluency...

Oct 2023
||
(0)
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Director

Relationship

The overall product is user friendly and provides the functionality needed just as expected. Our...

Oct 2023
||
(0)
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Director

Relationship, Operations

We faced frustration with our migration to cloud-based services for our EMR. It took a lot of...

Oct 2023
||
(0)
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Director

Relationship

Our representative and technician have been absolutely wonderful. They have been timely in their...

Oct 2023
||
(0)
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Director

Relationship

The response time from 3M is just not timely. We asked them to come on-site because at one point I...

Oct 2023
||
(0)
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Director

Relationship, Value

We like the product's technology itself, but there are a lot of places from a vendor standpoint...

Oct 2023
||
(0)
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Director

Relationship

3M has been a great partner. We have partnered with them for the last several years. We were up...

Oct 2023
||
(0)
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Director

Product

MModal Fluency Direct is a speech-to-text software; however, there is a lot of functionality to...

Oct 2023
||
(0)
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Director

Operations, Product

One of the things we have constantly begged for is good data. We want to know who is using the...

Oct 2023
||
(0)
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Director

Product

We want more system commands for MModal Fluency Direct. A lot of the commands that the vendor had to...

Oct 2023
||
(0)
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Director

Relationship, Product

We would like 3M to reach out more and let us know when their platforms are upgrading. We never know...

Oct 2023
||
(0)
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Manager

Culture, Relationship

We had a relationship with 3M before, and even after they acquired MModal, 3M kept up with their...

Oct 2023
||
(0)
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Manager

Operations, Product

MModal Fluency Direct is relatively easy to use. We don't have to train the product or anything....

Oct 2023
||
(0)
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Manager

Culture, Product

The system can work with a wide variety of handheld microphones. All of our doctors don't...

Oct 2023
||
(0)
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Relationship, Operations

We have had really excellent experiences with the vendor's team. We needed a very quick...

Oct 2023
||
(0)
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VP/Other Executive

Product

I think 3M’s competitors are much farther ahead and have competitive technology that has advanced...

Sep 2023
||
(0)
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VP/Other Executive

Product

3M’s front-end speech recognition functionality is easy to use, and there is not a lot of training...

Sep 2023
||
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VP/Other Executive

Relationship

I appreciate the fact that 3M continues to partner with KLAS to try to make things better. I think...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

The vendor’s upgrade services are fine. They have been pretty good here lately. I love our contact...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

The vendor is giving us an executive dashboard that we can go in and look at. We get really good...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

The product has had bugs, and we still struggle with the vendor’s support people not having the...

Sep 2023
||
(0)
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Manager

Product

The vendor has a great product, and they keep adding in more features that the providers can use...

Sep 2023
||
(0)
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Manager

Product

Providers grumble about the product missing capitalization, punctuation, and every now and then,...

Sep 2023
||
(0)
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Manager

Relationship

The vendor’s support team is actually very quick to respond and help out. They are very easy to...

Sep 2023
||
(0)
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Manager

Relationship, Product

There isn’t much new with the product. I would like the vendor to tell us about new features or...

Sep 2023
||
(0)
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Director

Product

3M needs to do a better job with their release updates, and there is an opportunity for them to do a...

Sep 2023
||
(0)
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Director

Operations

MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...

Sep 2023
||
(0)
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Director

Product, Value

MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...

Sep 2023
||
(0)
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Director

Loyalty, Product

MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...

Sep 2023
||
(0)
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Director

Value

We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...

Sep 2023
||
(0)
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Director

Value

I would tell others that MModal Fluency Direct is very effective at providing a good dictation...

Sep 2023
||
(0)
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Manager

Loyalty

We will transition to a new EHR, and that is probably our best opportunity to move to a new solution...

Sep 2023
||
(0)
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Manager

Loyalty, Value

I probably would look at buying this product again if I went to an organization in need of a new or...

Sep 2023
||
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Manager

Relationship

I have had some problems with the vendor’s support in the past. There was a time when there were...

Sep 2023
||
(0)
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Manager

Relationship

We used to have an account representative who would reach out to see how we were doing and ask...

Sep 2023
||
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Manager

Operations

There hasn't been any need for any training or retraining, and there haven't been any new updates...

Sep 2023
||
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Manager

Product

We use the product in various departments, and it integrates well with Google Chrome. I don't think...

Sep 2023
||
(0)
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Manager

Operations, Product

MModal Fluency Direct has some funky things for installations and upgrades that we have to do...

Sep 2023
||
(0)
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Manager

Product

We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...

Sep 2023
||
(0)
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Director

Product

There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...

Aug 2023
||
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Director

Value

MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...

Aug 2023
||
(0)
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Director

Relationship

Anytime that 3M is having any upgrades, they are quick to let me know through email that something...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...

Aug 2023
||
(0)
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VP/Other Executive

Product

MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...

Aug 2023
||
(0)
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Director

Operations

I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...

Aug 2023
||
(0)
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Manager

Product

Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...

Aug 2023
||
(0)
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Manager

Loyalty

We have been looking into 3M's virtual assistant product. That product is similar to what other...

Aug 2023
||
(0)
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Manager

Relationship

Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...

Aug 2023
||
(0)
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Manager

Product

Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...

Aug 2023
||
(0)
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Manager

Culture

3M is so hard to work with. Not only is their product average but also the company and people are...

Aug 2023
||
(0)
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Manager

Product

With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...

Aug 2023
||
(0)
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Manager

Relationship

Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...

Aug 2023
||
(0)
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Manager

Culture, Operations

3M was fairly responsive once we got through the contracts and set up the relationships. Once we...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

3M recently had a server migration that was not smooth at all. They tried their best to keep their...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

When things break, that is a big headache. It takes a while to get a fix because we don't manage the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...

Aug 2023
||
(0)
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Nurse

Operations, Product

MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...

Aug 2023
||
(0)
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Nurse

Relationship

3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...

Aug 2023
||
(0)
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Nurse

Culture, Value

3M does batch licenses, so we don't have to pay per license. That is really nice.

Aug 2023
||
(0)
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Nurse

Loyalty

When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...

Aug 2023
||
(0)
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Nurse

Operations

MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...

Aug 2023
||
(0)
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CMIO

Operations

Our implementation with 3M was very tough. The product never worked the way the vendor said it...

Jul 2023
||
(0)
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CMIO

Product

MModal Fluency Direct doesn't integrate with other systems really well. We end up having to speak...

Jul 2023
||
(0)
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CMIO

Loyalty, Relationship

During the time that I have been with my organization, no one from 3M has reached out to us. We are...

Jul 2023
||
(0)
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CMIO

Product

3M's strategy appears to be to use a query system where we have to pepper physicians with questions...

Jul 2023
||
(0)
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Director

Value

I am sure the vendor could charge us for more, but they don’t charge us for every little thing....

Jul 2023
||
(0)
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Director

Product

I like the product’s flexibility regarding the different ways doctors can dictate. They can dictate...

Jul 2023
||
(0)
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Manager

Operations, Product

I have had some physicians that have struggled with the product before. It does require a bit of...

Jul 2023
||
(0)
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Manager

Product

There have not been any improvements of any kind in the product.

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

If the system does go down or there is some sort of issue, the vendor is good about sending out an...

Jul 2023
||
(0)
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Manager

Loyalty

If there were an opportunity to buy a product where the physicians could go ahead and transcribe in...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

After 3M purchased the solution, I lost my customer representative, and I was assigned a new one....

Jul 2023
||
(0)
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Manager

Product

There are times that there are blanks on some of the reports where the transcriber didn't understand...

Jul 2023
||
(0)
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Manager

Operations

My initial training was done by my customer representative before the product was acquired, and they...

Jul 2023
||
(0)
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Chief Innovation Officer

Relationship

The vendor’s support leaves a lot to be desired compared to how it was when we first started working...

Jun 2023
||
(0)
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 or  to see details.

Chief Innovation Officer

Product, Value

When MModal Fluency Direct is working, it does make completing charting very easy for the providers...

Jun 2023
||
(0)
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 or  to see details.

Chief Innovation Officer

Loyalty, Product

We are less than satisfied with MModal Fluency Direct. It used to be a highly reliable product, but...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

A lot of our issues with MModal Fluency Direct in the past couple of years have involved the...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

As 3M has moved servers to the cloud, a number of associated bugs have come up. The migration isn't...

Jun 2023
||
(0)
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 or  to see details.

Chief Innovation Officer

Loyalty, Product

We previously had MModal Fluency Direct configured as a fat install, meaning the product was locally...

Jun 2023
||
(0)
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Chief Innovation Officer

Operations, Product

MModal Fluency Direct is very easy to use. Providers can use tethered microphones that plug into...

Jun 2023
||
(0)
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Chief Innovation Officer

Relationship

3M’s response times to our issues haven’t necessarily been robust. We have worked with our account...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

The product does not integrate well with our EMR.

Jun 2023
||
(0)
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 or  to see details.

Director

Product

One of the biggest issues we see is physician burnout, and we offer solutions to help with that...

Jun 2023
||
(0)
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Director

Product

3M's technology is likely nearing where it needs to be, but it is not there yet. There is a lack of...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

With MModal Fluency Direct, we have not seen any major upgrades in some time. If something is...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

We have had great support from the executives at 3M. It is easy for us to get in contact with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we made the decision to go with MModal Fluency Direct, it was the right decision at the time....

Jun 2023
||
(0)
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 or  to see details.

Director

Product

If we say a verb that ends in an "ed," such as "I worked," the system tends to skip the "ed" and use...

Jun 2023
||
(0)
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Director

Product

We just got an upgrade recently to the last version of the product, and I still haven't decided...

Jun 2023
||
(0)
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Director

Product

Some of the correction methods within MModal Fluency Direct and some of the features that are hard...

Jun 2023
||
(0)
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Manager

Relationship

All my MModal account managers have always been proactive. If they see anything wrong, they alert...

Jun 2023
||
(0)
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VP/Other Executive

Product

The product is down a lot and has a lot of issues. Sometimes the incidents of downtime can last a...

Jun 2023
||
(0)
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Manager

Relationship, Product

3M does keep their promises and has taken very good care of us. 3M is working on using AI technology...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

For the most part, our staff members like MModal Fluency Direct a lot. They like it a lot more than...

May 2023
||
(0)
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Analyst/Coordinator

Product

In our specialty’s workspace, we have equipment that makes quite a bit of noise to the point where...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

3M hasn’t charged us for any of the things I have asked for. They have never said that something is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

3M treated us very well during the implementation. We have never really had any ongoing training,...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Some of the more advanced features in MModal Fluency Direct where the user can go in and create...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

There is one particular person I communicate with on 3M’s support team, and that person is...

May 2023
||
(0)
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Director

Loyalty, Product

We love MModal Fluency Direct. A lot of the doctors here had used other products in the past, but we...

May 2023
||
(0)
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Director

Relationship

I have always had great support from 3M. They are responsive when I call the tech support team or...

May 2023
||
(0)
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 or  to see details.

Director

Product

Our use of the product has increased. But I would say that we are at about 97% compliance with...

May 2023
||
(0)
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Manager

Relationship

With any solution, frustrating things pop up every once in a while. Some of those things have to do...

May 2023
||
(0)
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Manager

Operations, Product

With the way we have MModal Fluency Direct set up, the solution automatically loads when users use...

May 2023
||
(0)
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Manager

Product

MModal Fluency Direct does everything that people need it to do. A lot of people use the system at a...

May 2023
||
(0)
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Manager

Relationship, Operations

New bells and whistles don't come our way because the product is pretty simplistic or singular in...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

3M provides reports for us every month on our user activity, but they haven't been proactive in...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We adopted MModal Fluency Direct because we were using another product, but we found that MModal...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

3M has some new technologies, but they are not communicating their value to us very well, and they...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

I am not sure whether the system is in our long-term plans. We are in the process of switching over...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Value

If I were making a purchasing decision today, I wouldn't be against buying the product again, but I...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Value

In terms of costs, everything is as it was presented.

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Some of the limitations that we experience with the system have more to do with our EMR than with...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

MModal Fluency Direct is a cool solution. When we dictate things, the system translates the words...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Product

The vendor could recommend different microphones when the customers are initially starting. We have...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Whenever we call the vendor for support, we know we are going to be on the phone forever. The vendor...

May 2023
||
(0)
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Analyst/Coordinator

Product

Internally, our end users hesitated, and there was some pushback. But at the end of the day, they...

May 2023
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct meets all of our needs, but there are some improvements that need to be made.

May 2023
||
(0)
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Manager

Relationship, Product

We have had an internal issue with physicians having issues using the cell service piece for a...

May 2023
||
(0)
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Manager

Product

Most of the physicians that do use MModal Fluency Direct love it. They love the template models and...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The group that we generally deal with is very responsive to any questions we have. We haven't had...

May 2023
||
(0)
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 or  to see details.

Manager

Operations

We had a bit of an issue with an upgrade. It took longer than one would expect to get the upgrade...

May 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

3M is not charging us for every little thing. They are very generous in helping us audit to make...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M’s support team has been good in terms of being responsive and putting in the effort when we have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ever since 3M and MModal merged, the customer support team has not been very useful. The support has...

May 2023
||
(0)
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Director

Value

If we want something from the vendor, we have to pay for that thing.

May 2023
||
(0)
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Director

Loyalty

When we first purchased the product, MModal Fluency Direct was the only platform that would support...

May 2023
||
(0)
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Director

Product

I use MModal Fluency Direct all the time. It is a great solution. I am quite happy with the product....

Apr 2023
||
(0)
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Director

Operations

The training from 3M is good because we always get emails about tips and tricks for MModal Fluency Direct....

Apr 2023
||
(0)
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 or  to see details.

Director

Operations, Product

One issue with the product is just the typos that it makes. I don't always proofread, but most of...

Apr 2023
||