MModal Fluency Direct Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Relationship

From a customer service point of view, the representative who has our account has high integrity....

Jul 2024
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Analyst/Coordinator

Operations, Product

The quality of the user interface is very good. It is easy to navigate and well organized. If we...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

Presently, we are using MModal Fluency Direct on nonvendor servers. When our end users launch our...

Jul 2024
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Analyst/Coordinator

Relationship, Operations, Product

The product is very easy to set up and use. I really haven't had any support issues and haven't had...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

Our account manager is very responsive to emails that I send. Their follow-up is excellent. We have...

Jul 2024
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Analyst/Coordinator

Operations

Every few months or so, Solventum comes out with an update, and when they apply it, it is very...

Jul 2024
||
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Director

Product

MModal Fluency Direct is a pretty decent product and is easy for basic use.

Jul 2024
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Director

Relationship

The support from Solventum is weak. On the app, there is a little thing to report issues. We can...

Jul 2024
||
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Director

Product

There have been glitches with MModal Fluency Direct that we have had to go through with upgrades or...

Jul 2024
||
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Director

Loyalty, Product

The thing Solventum has done that has helped us the most is upgrade MModal Fluency Direct to the...

Jul 2024
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Director

Product

Solventum hasn’t really changed MModal Fluency Direct in any way to make it more useful. They...

Jul 2024
||
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Director

Value

If we have to make a change and get a work order, the cost is a certain amount an hour. All we are...

Jun 2024
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Director

Operations

Some clinicians were dead set against doing anything like speech recognition to start with until...

Jun 2024
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Director

Operations, Product

With one group, the more we got them using MModal Fluency Direct, the better they liked it. Certain...

Jun 2024
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Physician

Product

Some words are misheard and spelled wrong by MModal Fluency Direct.

Jun 2024
||
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Director

Product

I really like how easy and user friendly MModal Fluency Direct is for providers. It is easy to...

Jun 2024
||
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Director

Relationship

Solventum's support team is very proactive and helpful. Our account manager helped us switch over...

Jun 2024
||
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Manager

Product

MModal Fluency Direct is really easy for our physicians to use, and we hear no complaints from them....

Jun 2024
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Manager

Value

The vendor doesn't charge us for every little thing because sometimes the things are just little...

Jun 2024
||
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Manager

Relationship

We are pretty self-sufficient with the product, but when I do reach out to the vendor, I always get...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Relationship

We are leaving Solventum due to the lack of stability and the loss of our institutional confidence...

May 2024
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(0)
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Analyst/Coordinator

Product

We had issues with the MModal Fluency Direct drivers not being compatible with certain Dell...

May 2024
||
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Manager

Loyalty

I am not sure whether MModal Fluency Direct is part of our long-term plans. Our EMR vendor came out...

May 2024
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Manager

Culture, Value

MModal Fluency Direct is exactly what the vendor said it would be. Our providers are very happy with...

May 2024
||
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Manager

Operations

We haven't had any issues with Solventum. They are a very stable, reliable, and responsive vendor....

May 2024
||
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Physician

Relationship

MModal Fluency Direct has been excellent. The Solventum team has been exceptional. They are very...

May 2024
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Physician

Product

MModal Fluency Direct has difficulty with the same issues over and over. It does not seem to learn...

Apr 2024
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Physician

Product

The updates in MModal Fluency Direct often require several hours of additional changes to the...

Apr 2024
||
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Director

Product

MModal Fluency Direct is relatively easy to use and relatively accurate. It overlays our EMR and is...

Apr 2024
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Director

Product

Some of the accuracy is a little off in MModal Fluency Direct. I wish it could be a bit easier to do...

Apr 2024
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Director

Product

My main issue with MModal Fluency Direct is probably true with all voice recognition products. I...

Apr 2024
||
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Director

Operations, Product

MModal Fluency Direct generally works very well. The functionality of the buttons works well. I am...

Apr 2024
||
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Analyst/Coordinator

Relationship

We work closely with Solventum. When we go through upgrades, we take a much more engaged approach....

Apr 2024
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Analyst/Coordinator

Relationship

From a support standpoint, we have deployed MModal Fluency Direct on thousands of workstations, and...

Apr 2024
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Analyst/Coordinator

Loyalty

A recommendation for the vendor would be to get their software bundled. MModal Fluency Direct is the...

Apr 2024
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Analyst/Coordinator

Operations, Value

We do our training, but we also have recurring meetings with our trainers and the Solventum adoption...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

With the track we are currently on, I believe my overall satisfaction will improve. There has been a...

Apr 2024
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CIO

Product

I don't think anything will change in terms of how much our people like the product or how well...

Apr 2024
||
(0)
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Director

Value

3M has charged us for some little things we have needed to be configured recently. There was a...

Mar 2024
||
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Director

Product

MModal Fluency Direct’s voice recognition is amazing out of the box and very functional. It is...

Mar 2024
||
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Director

Product

There is one thing 3M can improve, and it is the most annoying thing. Regarding the admin page,...

Mar 2024
||
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Director

Operations

There isn't much outreach with training updates from 3M. If we need something, there are resources...

Mar 2024
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Director

Relationship, Operations

When we did an upgrade for MModal Fluency Direct, 3M was there to walk us through it. We had some...

Mar 2024
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Director

Relationship, Product

I don't have a lot of complaints about MModal Fluency Direct. Doctors are very busy, and they are...

Mar 2024
||
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Director

Relationship

Sometimes, I have trouble with a language barrier when I call 3M's support people, but that hasn't...

Mar 2024
||
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Director

Operations, Product

We went through an upgrade for MModal Fluency Direct, and we like the things that 3M implemented....

Mar 2024
||
(0)
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Director

Operations

The integration was pretty easy when we set up MModal Fluency Direct. When we got going, we had the...

Mar 2024
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Director

Loyalty, Product

MModal Fluency Direct can do a little more than we have available to us. Some reporting options are...

Mar 2024
||
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CIO

Relationship, Operations

I think MModal tries to be effective with their training for MModal Fluency Direct. However, I don't...

Mar 2024
||
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CIO

Product

MModal Fluency Direct's quality has been pretty consistent, and the vendor has been stable. Most of...

Mar 2024
||
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Physician

Relationship, Product

MModal Fluency Direct is great. There is absolutely nothing wrong with it. 3M is a top-notch...

Mar 2024
||
(0)
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Physician

Product

Sometimes MModal Fluency Direct dictates something incorrectly, so we have to edit things, but that...

Mar 2024
||
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CIO

Loyalty

We are moving away from MModal Fluency Direct because we are going with a different EMR, and a...

Mar 2024
||
(0)
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CIO

Relationship

The vendor keeps all of their promises. We don't ask a lot from them. Since they became 3M, we have...

Mar 2024
||
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CIO

Value

The system is pretty expensive, but we pay a yearly fee, and we get a lot from that fee. The vendor...

Mar 2024
||
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Manager

Relationship

A strong partnership with 3M would be one where we communicate back and forth on a regular basis. 3M...

Mar 2024
||
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Manager

Product

MModal Fluency Direct is a solid solution for front-end speech recognition. Our providers are...

Mar 2024
||
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Manager

Product

The only notable concern that we hear from our providers about MModal Fluency Direct is ensuring the...

Mar 2024
||
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Manager

Product

Our clinic loves the ease of use. The voice recognition piece is great, and the providers have found...

Mar 2024
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Analyst/Coordinator

Loyalty

MModal Fluency Direct probably isn't part of our long-term plans. We are currently looking at other...

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Value

I like the accuracy that MModal Fluency Direct provides. It is accurate most of time, and its...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

MModal Fluency Direct could improve their communication and timeliness on upgrades to let us know...

Mar 2024
||
(0)
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Director

Product, Value

Our providers prefer other speech dictation tools to MModal Fluency Direct because they can take...

Mar 2024
||
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Director

Loyalty

Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....

Feb 2024
||
(0)
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Director

Relationship, Product

With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...

Feb 2024
||
(0)
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Director

Product

It requires a certain threshold of signup to get a patient into the system initially. We saw a large...

Feb 2024
||
(0)
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Director

Relationship

We have received negative feedback from the build team about 3M’s support. The support team has been...

Feb 2024
||
(0)
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CMIO

Culture, Loyalty, Value

3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...

Feb 2024
||
(0)
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CMIO

Relationship, Operations

One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...

Feb 2024
||
(0)
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CMIO

Operations

3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...

Feb 2024
||
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CMIO

Relationship

One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...

Feb 2024
||
(0)
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CMIO

Product

The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...

Feb 2024
||
(0)
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Manager

Operations, Product

We went through multiple upgrades with 3M because there were issues with each one. The previous...

Feb 2024
||
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Manager

Loyalty, Value

I am a little concerned about the system in its current state. Since 3M bought the system, I don't...

Feb 2024
||
(0)
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Manager

Product

When the system works, it works pretty well. We have had some issues with slowness and random...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Our regular account executives and success managers at 3M have been excellent. The people who I deal...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

3M has a fantastic product. The technology for voice recognition is really good. The issue with the...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

We have had some struggles with technical solutions and things like that in MModal Fluency Direct....

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

3M has some resources, and our team was recently made aware of some training through our...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The 3M representative who connects with our team is very responsive, but just because they respond...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

3M has an alert communication program that automatically notifies us of upgrades or any technical...

Feb 2024
||
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Analyst/Coordinator

Product

MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...

Jan 2024
||
(0)
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Manager

Product

MModal Fluency Direct is pretty easy to use, and providers can pick it up fairly easily. It does a...

Jan 2024
||
(0)
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Manager

Product

We have been able to get MModal Fluency Direct in a disaster recovery state, so even if the cloud...

Jan 2024
||
(0)
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Manager

Product

There is a bit of complexity in MModal Fluency Direct with the profiles and the microphones,...

Jan 2024
||
(0)
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Manager

Relationship, Product

3M’s website is kind of convoluted when we try to find things. Even if I want to search for other...

Jan 2024
||
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Manager

Loyalty

3M is a bit behind the curve, and I think that is going to affect our satisfaction. Their voice...

Jan 2024
||
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Director

Loyalty

We love MModal Fluency Direct, but we are also part of a larger health system that is moving over to...

Jan 2024
||
(0)
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Director

Product

In terms of voice dictation software, the product is heavily geared toward healthcare and medicine,...

Jan 2024
||
(0)
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Director

Product, Value

MModal Fluency Direct definitely eases the burden of documentation on physicians. If a customer is...

Jan 2024
||
(0)
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Manager

Product, Value

MModal Fluency Direct is very helpful for our providers who are documenting in the EHR because it...

Jan 2024
||
(0)
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Manager

Relationship, Operations

The people who work for 3M are committed to working with our providers and helping them be...

Jan 2024
||
(0)
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Manager

Relationship

3M is doing a great job. Anytime we have tickets or have to troubleshoot something, 3M’s people are...

Jan 2024
||
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Manager

Loyalty, Operations

We are talking about having 3M come on-site to do on-site training with our providers, and that is...

Jan 2024
||
(0)
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Manager

Operations, Product

Things were fine with MModal Fluency Direct for a while, but then we had to do an upgrade. That...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

3M needs to be a little more engaged when we need them. Our providers were essentially screaming...

Jan 2024
||
(0)
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Manager

Relationship

What I love about 3M is the customer support liaison. We meet with that person routinely, and we...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

I was worried that when 3M purchased M*Modal, our liaison would go away, but they are still in...

Jan 2024
||
(0)
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Manager

Relationship

The vendor tries to meet with us, tell us our numbers, and get us to the numbers they would like to...

Jan 2024
||
(0)
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Manager

Value

Overall we are satisfied, but the product should be a bit cheaper for what it is. It is a very...

Jan 2024
||
(0)
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Manager

Culture

We were redoing an agreement with 3M, and they told us something that they later said wasn't the...

Jan 2024
||
(0)
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Manager

Relationship

3M is getting a better relationship with Cerner. Before, Cerner only wanted to partner with Nuance,...

Jan 2024
||
(0)
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Manager

Product, Value

I haven't seen much from 3M in terms of new technology. The product is meeting our needs, but it...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

MModal Fluency Direct is a good product, and it is not hard to use. The actual usability is fine. We...

Jan 2024
||
(0)
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Manager

Product

3M's recommended microphone doesn't have as much durability as their competitor's in terms of how...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There have been some limitations within MModal Fluency Direct that have always been a struggle. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have some complex deployments. We have MModal Fluency Direct deployed more than one way in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

3M will want to work with us, and they will initially get started, but sometimes the more...

Jan 2024
||
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Analyst/Coordinator

Relationship

The account representative and 3M wanting to work with us hasn't been an issue. They have always...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation process is not bad, but there is sometimes some slowness in the ongoing...

Jan 2024
||
(0)
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Manager

Relationship, Value

Since 3M purchased MModal Fluency Direct, the service has gone downhill. MModal Fluency Direct is...

Dec 2023
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Manager

Relationship, Operations, Product

We have issues with dictation in MModal Fluency Direct that add extra time to the provider's...

Dec 2023
||
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Manager

Relationship

We would like to see 3M test their code upgrades independently before pushing them onto a client....

Dec 2023
||
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Analyst/Coordinator

Relationship

3M is proactive when it comes to letting us know about problems in the system, but we only hear...

Dec 2023
||
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Analyst/Coordinator

Loyalty, Operations, Product

Originally, we liked the product's ease of use. Our providers picked up on the product quickly, and...

Dec 2023
||
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Analyst/Coordinator

Operations

We get emails from the vendor about webinars, but the vendor isn't actively involved in our training...

Dec 2023
||
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Analyst/Coordinator

Relationship

The vendor's support people are responsive, but there are some lingering issues with the system, and...

Dec 2023
||
(0)
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Director

Product

I have definitely been pleased with the system's technology. I would be very interested to see how...

Dec 2023
||
(0)
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Director

Culture

We hardly receive any charges for the system. We pay for maintenance and our licenses. The vendor...

Dec 2023
||
(0)
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Director

Operations

Setting people up in the system is a fairly intuitive process. That typically doesn't overwhelm our...

Dec 2023
||
(0)
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Director

Relationship, Product

3M is very reliable and responsive. I never really hear much about new technology from 3M. It could...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

There are no problems with the ongoing usage of MModal Fluency Direct. I almost never get a call...

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

3M’s biggest strength is the support personnel that I deal with routinely. The support person we...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Once we get beyond the onboarding process for new providers, the ongoing experience with MModal...

Nov 2023
||
(0)
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Director

Relationship

MModal’s support is good because of the quality of my representative. They just want to stay on top...

Oct 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Over the last couple of years, I probably would have rated the product lower in terms of working as...

Oct 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

If somebody is dictating on other platforms, that is easy for them. I wouldn't say 3M's product is...

Oct 2023
||
(0)
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Manager

Product

We had a couple of pieces that didn't work out. One was like a computed-assisted physician...

Oct 2023
||
(0)
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 or  to see details.

Manager

Operations, Value

For one deployment, 3M was going to start an official project and charge us for it, but in the end,...

Oct 2023
||
(0)
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Manager

Operations

The quality and effectiveness of initial and ongoing training are pretty good because we have a...

Oct 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

3M keeps their promises; it is just a matter of how long we must wait. We have had some longstanding...

Oct 2023
||
(0)
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 or  to see details.

Manager

Relationship

The support team is usually responsive. We can get at least someone from tier one or two, but we...

Oct 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

We have finally gotten to a good point after getting automatic launching to work on Hyperspace. We...

Oct 2023
||
(0)
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 or  to see details.

Director

Loyalty, Operations

I don't want to move away from MModal Fluency Direct. The doctors like it. Using MModal Fluency...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

The overall product is user friendly and provides the functionality needed just as expected. Our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We faced frustration with our migration to cloud-based services for our EMR. It took a lot of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our representative and technician have been absolutely wonderful. They have been timely in their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The response time from 3M is just not timely. We asked them to come on-site because at one point I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We like the product's technology itself, but there are a lot of places from a vendor standpoint...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M has been a great partner. We have partnered with them for the last several years. We were up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MModal Fluency Direct is a speech-to-text software; however, there is a lot of functionality to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

One of the things we have constantly begged for is good data. We want to know who is using the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We want more system commands for MModal Fluency Direct. A lot of the commands that the vendor had to...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

We would like 3M to reach out more and let us know when their platforms are upgrading. We never know...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

We had a relationship with 3M before, and even after they acquired MModal, 3M kept up with their...

Oct 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

MModal Fluency Direct is relatively easy to use. We don't have to train the product or anything....

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Product

The system can work with a wide variety of handheld microphones. All of our doctors don't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship, Operations

We have had really excellent experiences with the vendor's team. We needed a very quick...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I think 3M’s competitors are much farther ahead and have competitive technology that has advanced...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

3M’s front-end speech recognition functionality is easy to use, and there is not a lot of training...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I appreciate the fact that 3M continues to partner with KLAS to try to make things better. I think...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The vendor’s upgrade services are fine. They have been pretty good here lately. I love our contact...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The vendor is giving us an executive dashboard that we can go in and look at. We get really good...

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

The product has had bugs, and we still struggle with the vendor’s support people not having the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor has a great product, and they keep adding in more features that the providers can use...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Providers grumble about the product missing capitalization, punctuation, and every now and then,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s support team is actually very quick to respond and help out. They are very easy to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There isn’t much new with the product. I would like the vendor to tell us about new features or...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

3M needs to do a better job with their release updates, and there is an opportunity for them to do a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would tell others that MModal Fluency Direct is very effective at providing a good dictation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We will transition to a new EHR, and that is probably our best opportunity to move to a new solution...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

I probably would look at buying this product again if I went to an organization in need of a new or...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have had some problems with the vendor’s support in the past. There was a time when there were...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to have an account representative who would reach out to see how we were doing and ask...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There hasn't been any need for any training or retraining, and there haven't been any new updates...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We use the product in various departments, and it integrates well with Google Chrome. I don't think...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

MModal Fluency Direct has some funky things for installations and upgrades that we have to do...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Anytime that 3M is having any upgrades, they are quick to let me know through email that something...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have been looking into 3M's virtual assistant product. That product is similar to what other...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

3M is so hard to work with. Not only is their product average but also the company and people are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

3M was fairly responsive once we got through the contracts and set up the relationships. Once we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

3M recently had a server migration that was not smooth at all. They tried their best to keep their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

When things break, that is a big headache. It takes a while to get a fix because we don't manage the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Value

3M does batch licenses, so we don't have to pay per license. That is really nice.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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