Fluency Direct Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Having Solventum as a partner has gone really, really well. Solventum keeps all of their promises....
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Loyalty, Product
The outcomes we have received that have been driven by Fluency Direct have plateaued a little. Part...
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Relationship
Solventum's support is better than average, but it is not superior to anything. Additionally, we...
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Loyalty, Product
I plan to update Fluency Direct in the future because we have had issues with it on and off....
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Value
We are definitely getting our money's worth with Fluency Direct. That is why it is still our...
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Relationship
If we call Solventum or if we put in a ticket, Solventum will support us. Sometimes they are a...
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Loyalty
Fluency Direct will continue to be part of our long-term plans. A large part of that is because of...
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Relationship, Product
A couple of times a year, Solventum updates their speech recognizers, but I would like the vendor to...
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Relationship
Even though our system has been up for a long time, we continue to meet regularly with Solventum to...
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Loyalty, Product, Value
The success rate that we have had with Fluency Direct has been unbelievable. As part of our due...
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Operations, Product
The system has a learning curve for novice or new users. I would rate its ease of use higher for...
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Loyalty, Product
The world has changed. Nowadays, people want ambient systems that are built into the exam room, so...
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Product
Solventum needs to make the system more accessible. For example, right now, Solventum controls the...
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Product
The system is accurate and user friendly, and it makes documentation much easier. I used Fluency...
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Loyalty
Solventum has been very supportive so far, but we haven't gotten any integration at this point. We...
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Relationship
Solventum's support is very responsive, especially with email chains. We get weekly reports from Solventum....
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Product
Fluency Direct is a game changer. Without it, I would be miserable at work because I wouldn't be...
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Loyalty
I would say that Fluency Direct is part of our long-term plans, but there are some caveats there. If...
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Relationship
Everybody on Solventum's customer support and troubleshooting support team is very responsive and...
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Culture
We really like that Solventum offered a free trial so we were able to get our providers onboarded...
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Operations
The people who are using Fluency Direct have trained it well and are satisfied with it, but not...
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Relationship
I don't know the last time we had to log a ticket with Solventum to get support for the system. I...
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Loyalty
I haven't heard any complaints about Fluency Direct, like anyone saying that they want to get rid of...
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Product
Fluency Direct isn't going to just work out of the box. It requires users to put a bit of time and...
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Value
Fluency Direct works pretty well. The problem is that a lot of our providers are really familiar...
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Operations
Our implementation of Fluency Direct was all remote. The system is easy to use, and most of our...
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Culture, Value
We work well with Solventum. They charge by license or by provider. However, they have a rolling...
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Operations, Product
Fluency Direct has workflow best practices that we can get into when we log in, but there is no real...
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Relationship
We have never had any issues with Solventum. The system can be incorporated into almost every EMR,...
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Operations, Product
I recommend Fluency Direct all the time. The software itself is easy to implement. It is a turnkey...
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Product
Fluency Direct is quick, accurate, and easy, and it works really well.
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Product
When using Fluency Direct to dictate straight into our patient data system in the cloud, it doesn't...
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Loyalty, Relationship
We are trying to phase Solventum out, but when we do have issues, they are relatively responsive....
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Culture, Product, Value
Solventum delivers what they offer. They delivered exactly what they said they would. The product...
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Product
My biggest frustration has been being able to share macros. I have been able to share my macros with...
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Operations
We had some issues. I think those were more due to our team than the application, but I'm not really...
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Culture, Relationship, Product
There are other vendors, like Nuance, that have expanded some of their feature sets in terms of...
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Loyalty
Whether the solution is part of our long-term plans depends on ambient AI. MModal Fluency Direct is...
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Loyalty, Product
Things are going well overall with the solution. It is almost a necessity to have some sort of...
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Relationship
Our contact is wonderful, knowledgeable, responsive, personable, and focused. It is obvious that...
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Loyalty, Relationship, Product
The sytsem's biggest strength is that its voice dictation feature does a pretty good job of picking...
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Operations
We haven't really used Solventum's training much. We typically only have Solventum's trainer train...
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Product
We try to make sure that we test everything before putting it into the system. It is a pretty long...
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Relationship, Product
We have tried the Hey Epic! product. It is a partnership between Solventum and Epic. Solventum can't...
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Value
We have to work with Solventum to solve issues, and they keep all of their promises. They don't...
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Relationship
Our representative has been a joy to work with. Their support and training must be recognized. That...
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Product
I would like MModal Fluency Direct to do some of the things that Solventum has promised, like...
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Loyalty
We are definitely going to have some sort of voice recognition, but we aren't 100% sold on MModal...
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Culture, Loyalty, Product
MModal Fluency Direct is almost intuitive. Using it is very simple. Using its full ability can be a...
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Operations
This may be a little harsh, but the vendor could have more involvement with the upgrades for MModal...
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Relationship
Solventum is very responsive and reactive to anything that we need to do. It seems like they can...
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Operations, Product
On the server side, I haven't seen any hiccups. If we force the installation of the product on the...
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Operations, Product
I would like to be able to force the creation of accounts, and I would like for the system to be a...
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Product
We have a lot of providers who come in from other hospitals that use a solution from Solventum's...
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Product
We had a few issues with our previous version. But since our upgrade, we have been doing pretty...
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Relationship
We have had to ask Solventum about their road map, so that is one thing they don’t do very well....
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Relationship
What I love about Solventum is they have really good support. They have assigned customer success...
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Loyalty, Value
The market is going toward ambient listening, and Solventum has a product they are releasing, so...
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Operations, Product
Usually, Solventum has been really good from their side with integrations, but MModal Fluency Direct...
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Loyalty, Value
Solventum charges so much. MModal Fluency Direct is an expensive platform, but it is not getting...
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Operations, Product
I don't know how to make MModal Fluency Direct even easier for providers with their templates. There...
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Relationship
We meet with the vendor regularly and are able to have open conversations with them.
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Product
Using MModal Fluency Direct is a whole lot faster than typing.
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Relationship
I have a great relationship with the Solventum folks. With their support, we get a live person, and...
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Loyalty
Everything is going fine with MModal Fluency Direct. Our adoption keeps increasing, so we keep...
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Loyalty, Product
We use MModal Fluency Direct in different areas, and it does a good job working with multiple...
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Loyalty
We are wondering what the vendor will do with AI. When we switched to MModal Fluency Direct, the...
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Relationship
We have a very engaged account executive from Solventum. They engage with my team on a regular...
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Loyalty
We are phasing out the system, and we will be replacing it. We have looked at MModal's road map, but...
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Relationship
MModal has a highly engaged executive team that is always there for support and to resolve any...
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Relationship
For someone considering going with MModal, my advice would be to evaluate one's needs, including...
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Value
I wish Solventum didn't charge so much for the initial training, but it is worth it. I just think it...
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Relationship, Product
I really like Solventum’s billing system because we actually get a person, so I can always send an...
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Product
What I love about MModal Fluency Direct is it has a desktop icon if we are using it on a desktop. We...
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Relationship, Product
Solventum does everything they need to do. The providers dictate, and MModal Fluency Direct...
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Loyalty, Relationship
We have had problems with the vendor, and if I could press a button and have a different product...
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Loyalty, Product
I probably wouldn't buy MModal Fluency Direct for a number of different reasons. Its weak point for...
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Value
MModal Fluency Direct is a good product that is price efficient, at least for us in comparison to...
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Relationship, Operations
Solventum does regular site visits with us. They provide follow-up, reports, and at-the-elbow...
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Culture, Value
We have definitely gotten our money's worth out of the system. We have an enterprise license for the...
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Product
We are struggling a bit with the system's integration with our EHR. That isn't Solventum's fault though....
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Loyalty
MModal Fluency Direct is a great product. We will be using it for many years to come.
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Relationship
The vendor is very quick to respond to any issues that we have had. We have routine checkups with...
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Relationship
The only thing I would currently suggest to the vendor is to stop selling their company. I still...
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Relationship
I would like the vendor to improve on their admin console. I had a meeting with our contact person...
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Operations, Product
Our doctors still do really like the ease of use of the product because they have been using it for...
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Relationship
When I need support, I have never had an issue getting ahold of anybody. Also, our representative is...
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Relationship, Operations, Product
The vendor is always updating their technology; I am just not always implementing it.
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Culture, Loyalty
If the vendor were still just MModal, I would buy the product again, but Solventum is kind of iffy....
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Relationship, Operations
The vendor needs to work on transitions. There are usually gaps in information, and sometimes during...
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Operations
If someone doesn't get trained on the product, it is not easy to use. It is not really that...
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Product
Solventum is a little behind their competitors in terms of technology. Their development person said...
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Relationship
Right now, I don't even know the leaders of Solventum. They haven't really connected with me.
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Relationship
Solventum keeps all their promises related to MModal Fluency Direct. They have very good support...
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Product
MModal Fluency Direct is very intuitive. The outcomes are basically whether the physicians can use...
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Relationship, Product
MModal Fluency Direct has been okay but challenging, so I probably wouldn't buy it again. We are...
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Product
We don't have major issues with MModal Fluency Direct, and there are no major enhancements in the...
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Loyalty
We have explored multiple options with dictation since it has become a little easier to do. We don't...
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Product
Some of the shortcuts that providers can save in MModal Fluency Direct don't seem very helpful. As...
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Product, Value
We like that we are able to dictate into our charts with MModal Fluency Direct. The integration...
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Relationship
Our Solventum representatives are spectacular. They have been awesome.
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Loyalty, Value
With the introduction of AI capabilities, our providers have been exploring dictation options other...
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Operations
I don't hear from Solventum often. I don't know whether there just isn't anything to say or what the...
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Product
MModal Fluency Direct works well with integration. Providers update us now and then. Some days the...
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Loyalty, Relationship
The providers who use MModal Fluency Direct get their notes done quicker, and that information comes...
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Product
We haven't done a lot of upgrades with Solventum. They are behind when it comes to delivering new...
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Relationship
Our advisor from Solventum is always willing to help our physicians with MModal Fluency Direct. This...
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Product
With MModal Fluency Direct, we didn't have any issues with the CrowdStrike outage. That was great.
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Loyalty, Operations
We implemented MModal Fluency Direct many years ago, and that was amazing. We struggled greatly with...
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Value
I don't think Solventum nickel-and-dimes us. They have been generous in the past.
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Loyalty
Solventum's system isn't part of our long-term plans because we have gone through a merger. In order...
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Relationship
Our representative has been excellent. They always go above and beyond to help with any issues we...
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Product
MModal Fluency Direct is automatically signed in on our EMR when we log on. They have some really...
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Loyalty
I was in talks with a trainer for the vendor a lot last year, and I feel like they fell off the side...
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Operations, Product
As a dictation service, MModal Fluency Direct is pretty simple to use and set up. MModal Fluency...
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Loyalty
When Solventum originally sold the system to us, they told us there were going to be a bunch of...
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Loyalty, Relationship
We are looking at other ambient listening solutions. If 3M had given us a road map and we had a lot...
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Relationship
I would tell a colleague that MModal Fluency Direct is extremely high priced, doesn't integrate...
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Operations, Product
We had a recent upgrade where we had to roll MModal Fluency Direct back because it wasn't compatible...
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Relationship
From a customer service point of view, the representative who has our account has high integrity....
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Operations, Product
The quality of the user interface is very good. It is easy to navigate and well organized. If we...
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Loyalty, Product
Presently, we are using MModal Fluency Direct on nonvendor servers. When our end users launch our...
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Relationship, Operations, Product
The product is very easy to set up and use. I really haven't had any support issues and haven't had...
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Culture, Relationship
Our account manager is very responsive to emails that I send. Their follow-up is excellent. We have...
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Operations
Every few months or so, Solventum comes out with an update, and when they apply it, it is very...
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Product
MModal Fluency Direct is a pretty decent product and is easy for basic use.
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Relationship
The support from Solventum is weak. On the app, there is a little thing to report issues. We can...
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Product
There have been glitches with MModal Fluency Direct that we have had to go through with upgrades or...
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Loyalty, Product
The thing Solventum has done that has helped us the most is upgrade MModal Fluency Direct to the...
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Product
Solventum hasn’t really changed MModal Fluency Direct in any way to make it more useful. They...
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Value
If we have to make a change and get a work order, the cost is a certain amount an hour. All we are...
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Operations
Some clinicians were dead set against doing anything like speech recognition to start with until...
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Operations, Product
With one group, the more we got them using MModal Fluency Direct, the better they liked it. Certain...
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Product
Some words are misheard and spelled wrong by MModal Fluency Direct.
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Product
I really like how easy and user friendly MModal Fluency Direct is for providers. It is easy to...
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Relationship
Solventum's support team is very proactive and helpful. Our account manager helped us switch over...
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Product
MModal Fluency Direct is really easy for our physicians to use, and we hear no complaints from them....
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Value
The vendor doesn't charge us for every little thing because sometimes the things are just little...
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Relationship
We are pretty self-sufficient with the product, but when I do reach out to the vendor, I always get...
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Loyalty, Relationship
We are leaving Solventum due to the lack of stability and the loss of our institutional confidence...
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Product
We had issues with the MModal Fluency Direct drivers not being compatible with certain Dell...
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Loyalty
I am not sure whether MModal Fluency Direct is part of our long-term plans. Our EMR vendor came out...
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Culture, Value
MModal Fluency Direct is exactly what the vendor said it would be. Our providers are very happy with...
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Operations
We haven't had any issues with Solventum. They are a very stable, reliable, and responsive vendor....
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Relationship
MModal Fluency Direct has been excellent. The Solventum team has been exceptional. They are very...
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