MModal Fluency Direct Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We have had problems with the vendor, and if I could press a button and have a different product...
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Loyalty, Product
I probably wouldn't buy MModal Fluency Direct for a number of different reasons. Its weak point for...
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Value
MModal Fluency Direct is a good product that is price efficient, at least for us in comparison to...
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Relationship, Operations
Solventum does regular site visits with us. They provide follow-up, reports, and at-the-elbow...
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Culture, Value
We have definitely gotten our money's worth out of the system. We have an enterprise license for the...
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Product
We are struggling a bit with the system's integration with our EHR. That isn't Solventum's fault though....
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Loyalty
MModal Fluency Direct is a great product. We will be using it for many years to come.
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Relationship
The vendor is very quick to respond to any issues that we have had. We have routine checkups with...
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Relationship
The only thing I would currently suggest to the vendor is to stop selling their company. I still...
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Relationship
I would like the vendor to improve on their admin console. I had a meeting with our contact person...
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Operations, Product
Our doctors still do really like the ease of use of the product because they have been using it for...
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Relationship
When I need support, I have never had an issue getting ahold of anybody. Also, our representative is...
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Relationship, Operations, Product
The vendor is always updating their technology; I am just not always implementing it.
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Culture, Loyalty
If the vendor were still just MModal, I would buy the product again, but Solventum is kind of iffy....
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Relationship, Operations
The vendor needs to work on transitions. There are usually gaps in information, and sometimes during...
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Operations
If someone doesn't get trained on the product, it is not easy to use. It is not really that...
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Product
Solventum is a little behind their competitors in terms of technology. Their development person said...
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Relationship
Right now, I don't even know the leaders of Solventum. They haven't really connected with me.
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Relationship
Solventum keeps all their promises related to MModal Fluency Direct. They have very good support...
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Product
MModal Fluency Direct is very intuitive. The outcomes are basically whether the physicians can use...
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Relationship, Product
MModal Fluency Direct has been okay but challenging, so I probably wouldn't buy it again. We are...
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Product
We don't have major issues with MModal Fluency Direct, and there are no major enhancements in the...
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Loyalty
We have explored multiple options with dictation since it has become a little easier to do. We don't...
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Product
Some of the shortcuts that providers can save in MModal Fluency Direct don't seem very helpful. As...
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Product, Value
We like that we are able to dictate into our charts with MModal Fluency Direct. The integration...
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Relationship
Our Solventum representatives are spectacular. They have been awesome.
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Loyalty, Value
With the introduction of AI capabilities, our providers have been exploring dictation options other...
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Operations
I don't hear from Solventum often. I don't know whether there just isn't anything to say or what the...
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Product
MModal Fluency Direct works well with integration. Providers update us now and then. Some days the...
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Loyalty, Relationship
The providers who use MModal Fluency Direct get their notes done quicker, and that information comes...
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Product
We haven't done a lot of upgrades with Solventum. They are behind when it comes to delivering new...
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Relationship
Our advisor from Solventum is always willing to help our physicians with MModal Fluency Direct. This...
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Product
With MModal Fluency Direct, we didn't have any issues with the CrowdStrike outage. That was great.
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Loyalty, Operations
We implemented MModal Fluency Direct many years ago, and that was amazing. We struggled greatly with...
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Value
I don't think Solventum nickel-and-dimes us. They have been generous in the past.
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Loyalty
Solventum's system isn't part of our long-term plans because we have gone through a merger. In order...
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Relationship
Our representative has been excellent. They always go above and beyond to help with any issues we...
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Product
MModal Fluency Direct is automatically signed in on our EMR when we log on. They have some really...
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Loyalty
I was in talks with a trainer for the vendor a lot last year, and I feel like they fell off the side...
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Operations, Product
As a dictation service, MModal Fluency Direct is pretty simple to use and set up. MModal Fluency...
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Loyalty
When Solventum originally sold the system to us, they told us there were going to be a bunch of...
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Loyalty, Relationship
We are looking at other ambient listening solutions. If 3M had given us a road map and we had a lot...
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Relationship
I would tell a colleague that MModal Fluency Direct is extremely high priced, doesn't integrate...
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Operations, Product
We had a recent upgrade where we had to roll MModal Fluency Direct back because it wasn't compatible...
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Relationship
From a customer service point of view, the representative who has our account has high integrity....
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Operations, Product
The quality of the user interface is very good. It is easy to navigate and well organized. If we...
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Loyalty, Product
Presently, we are using MModal Fluency Direct on nonvendor servers. When our end users launch our...
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Relationship, Operations, Product
The product is very easy to set up and use. I really haven't had any support issues and haven't had...
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Culture, Relationship
Our account manager is very responsive to emails that I send. Their follow-up is excellent. We have...
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Operations
Every few months or so, Solventum comes out with an update, and when they apply it, it is very...
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Product
MModal Fluency Direct is a pretty decent product and is easy for basic use.
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Relationship
The support from Solventum is weak. On the app, there is a little thing to report issues. We can...
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Product
There have been glitches with MModal Fluency Direct that we have had to go through with upgrades or...
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Loyalty, Product
The thing Solventum has done that has helped us the most is upgrade MModal Fluency Direct to the...
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Product
Solventum hasn’t really changed MModal Fluency Direct in any way to make it more useful. They...
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Value
If we have to make a change and get a work order, the cost is a certain amount an hour. All we are...
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Operations
Some clinicians were dead set against doing anything like speech recognition to start with until...
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Operations, Product
With one group, the more we got them using MModal Fluency Direct, the better they liked it. Certain...
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Product
Some words are misheard and spelled wrong by MModal Fluency Direct.
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Product
I really like how easy and user friendly MModal Fluency Direct is for providers. It is easy to...
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Relationship
Solventum's support team is very proactive and helpful. Our account manager helped us switch over...
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Product
MModal Fluency Direct is really easy for our physicians to use, and we hear no complaints from them....
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Value
The vendor doesn't charge us for every little thing because sometimes the things are just little...
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Relationship
We are pretty self-sufficient with the product, but when I do reach out to the vendor, I always get...
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Loyalty, Relationship
We are leaving Solventum due to the lack of stability and the loss of our institutional confidence...
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Product
We had issues with the MModal Fluency Direct drivers not being compatible with certain Dell...
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Loyalty
I am not sure whether MModal Fluency Direct is part of our long-term plans. Our EMR vendor came out...
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Culture, Value
MModal Fluency Direct is exactly what the vendor said it would be. Our providers are very happy with...
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Operations
We haven't had any issues with Solventum. They are a very stable, reliable, and responsive vendor....
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Relationship
MModal Fluency Direct has been excellent. The Solventum team has been exceptional. They are very...
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Product
MModal Fluency Direct has difficulty with the same issues over and over. It does not seem to learn...
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Product
The updates in MModal Fluency Direct often require several hours of additional changes to the...
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Product
MModal Fluency Direct is relatively easy to use and relatively accurate. It overlays our EMR and is...
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Product
Some of the accuracy is a little off in MModal Fluency Direct. I wish it could be a bit easier to do...
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Product
My main issue with MModal Fluency Direct is probably true with all voice recognition products. I...
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Operations, Product
MModal Fluency Direct generally works very well. The functionality of the buttons works well. I am...
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Relationship
We work closely with Solventum. When we go through upgrades, we take a much more engaged approach....
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Relationship
From a support standpoint, we have deployed MModal Fluency Direct on thousands of workstations, and...
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Loyalty
A recommendation for the vendor would be to get their software bundled. MModal Fluency Direct is the...
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Operations, Value
We do our training, but we also have recurring meetings with our trainers and the Solventum adoption...
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Loyalty, Relationship
With the track we are currently on, I believe my overall satisfaction will improve. There has been a...
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Product
I don't think anything will change in terms of how much our people like the product or how well...
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Value
3M has charged us for some little things we have needed to be configured recently. There was a...
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Product
MModal Fluency Direct’s voice recognition is amazing out of the box and very functional. It is...
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Product
There is one thing 3M can improve, and it is the most annoying thing. Regarding the admin page,...
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Operations
There isn't much outreach with training updates from 3M. If we need something, there are resources...
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Relationship, Operations
When we did an upgrade for MModal Fluency Direct, 3M was there to walk us through it. We had some...
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Relationship, Product
I don't have a lot of complaints about MModal Fluency Direct. Doctors are very busy, and they are...
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Relationship
Sometimes, I have trouble with a language barrier when I call 3M's support people, but that hasn't...
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Operations, Product
We went through an upgrade for MModal Fluency Direct, and we like the things that 3M implemented....
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Operations
The integration was pretty easy when we set up MModal Fluency Direct. When we got going, we had the...
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Loyalty, Product
MModal Fluency Direct can do a little more than we have available to us. Some reporting options are...
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Relationship, Operations
I think MModal tries to be effective with their training for MModal Fluency Direct. However, I don't...
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Product
MModal Fluency Direct's quality has been pretty consistent, and the vendor has been stable. Most of...
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Relationship, Product
MModal Fluency Direct is great. There is absolutely nothing wrong with it. 3M is a top-notch...
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Product
Sometimes MModal Fluency Direct dictates something incorrectly, so we have to edit things, but that...
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Loyalty
We are moving away from MModal Fluency Direct because we are going with a different EMR, and a...
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Relationship
The vendor keeps all of their promises. We don't ask a lot from them. Since they became 3M, we have...
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Value
The system is pretty expensive, but we pay a yearly fee, and we get a lot from that fee. The vendor...
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Relationship
A strong partnership with 3M would be one where we communicate back and forth on a regular basis. 3M...
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Product
MModal Fluency Direct is a solid solution for front-end speech recognition. Our providers are...
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Product
The only notable concern that we hear from our providers about MModal Fluency Direct is ensuring the...
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Product
Our clinic loves the ease of use. The voice recognition piece is great, and the providers have found...
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Loyalty
MModal Fluency Direct probably isn't part of our long-term plans. We are currently looking at other...
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Product, Value
I like the accuracy that MModal Fluency Direct provides. It is accurate most of time, and its...
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Relationship
MModal Fluency Direct could improve their communication and timeliness on upgrades to let us know...
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Product, Value
Our providers prefer other speech dictation tools to MModal Fluency Direct because they can take...
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Loyalty
Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....
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Relationship, Product
With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...
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Product
It requires a certain threshold of signup to get a patient into the system initially. We saw a large...
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Relationship
We have received negative feedback from the build team about 3M’s support. The support team has been...
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Culture, Loyalty, Value
3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...
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Relationship, Operations
One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...
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Operations
3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...
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Relationship
One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...
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Product
The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...
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Operations, Product
We went through multiple upgrades with 3M because there were issues with each one. The previous...
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Loyalty, Value
I am a little concerned about the system in its current state. Since 3M bought the system, I don't...
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Product
When the system works, it works pretty well. We have had some issues with slowness and random...
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Loyalty, Relationship
Our regular account executives and success managers at 3M have been excellent. The people who I deal...
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Loyalty, Product
3M has a fantastic product. The technology for voice recognition is really good. The issue with the...
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Relationship, Operations
We have had some struggles with technical solutions and things like that in MModal Fluency Direct....
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Operations
3M has some resources, and our team was recently made aware of some training through our...
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Product
A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...
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Product
Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...
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Relationship
The 3M representative who connects with our team is very responsive, but just because they respond...
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Relationship
3M has an alert communication program that automatically notifies us of upgrades or any technical...
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Product
MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...
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Product
MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...
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