MModal Fluency Direct Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
We haven't done a lot of upgrades with Solventum. They are behind when it comes to delivering new...
Login or Create an Account to see details.
Relationship
Our advisor from Solventum is always willing to help our physicians with MModal Fluency Direct. This...
Login or Create an Account to see details.
Product
With MModal Fluency Direct, we didn't have any issues with the CrowdStrike outage. That was great.
Login or Create an Account to see details.
Loyalty, Operations
We implemented MModal Fluency Direct many years ago, and that was amazing. We struggled greatly with...
Login or Create an Account to see details.
Value
I don't think Solventum nickel-and-dimes us. They have been generous in the past.
Login or Create an Account to see details.
Loyalty
Solventum's system isn't part of our long-term plans because we have gone through a merger. In order...
Login or Create an Account to see details.
Relationship
Our representative has been excellent. They always go above and beyond to help with any issues we...
Login or Create an Account to see details.
Product
MModal Fluency Direct is automatically signed in on our EMR when we log on. They have some really...
Login or Create an Account to see details.
Loyalty
I was in talks with a trainer for the vendor a lot last year, and I feel like they fell off the side...
Login or Create an Account to see details.
Operations, Product
As a dictation service, MModal Fluency Direct is pretty simple to use and set up. MModal Fluency...
Login or Create an Account to see details.
Loyalty
When Solventum originally sold the system to us, they told us there were going to be a bunch of...
Login or Create an Account to see details.
Loyalty, Relationship
We are looking at other ambient listening solutions. If 3M had given us a road map and we had a lot...
Login or Create an Account to see details.
Relationship
I would tell a colleague that MModal Fluency Direct is extremely high priced, doesn't integrate...
Login or Create an Account to see details.
Operations, Product
We had a recent upgrade where we had to roll MModal Fluency Direct back because it wasn't compatible...
Login or Create an Account to see details.
Relationship
From a customer service point of view, the representative who has our account has high integrity....
Login or Create an Account to see details.
Operations, Product
The quality of the user interface is very good. It is easy to navigate and well organized. If we...
Login or Create an Account to see details.
Loyalty, Product
Presently, we are using MModal Fluency Direct on nonvendor servers. When our end users launch our...
Login or Create an Account to see details.
Relationship, Operations, Product
The product is very easy to set up and use. I really haven't had any support issues and haven't had...
Login or Create an Account to see details.
Culture, Relationship
Our account manager is very responsive to emails that I send. Their follow-up is excellent. We have...
Login or Create an Account to see details.
Operations
Every few months or so, Solventum comes out with an update, and when they apply it, it is very...
Login or Create an Account to see details.
Product
MModal Fluency Direct is a pretty decent product and is easy for basic use.
Login or Create an Account to see details.
Relationship
The support from Solventum is weak. On the app, there is a little thing to report issues. We can...
Login or Create an Account to see details.
Product
There have been glitches with MModal Fluency Direct that we have had to go through with upgrades or...
Login or Create an Account to see details.
Loyalty, Product
The thing Solventum has done that has helped us the most is upgrade MModal Fluency Direct to the...
Login or Create an Account to see details.
Product
Solventum hasn’t really changed MModal Fluency Direct in any way to make it more useful. They...
Login or Create an Account to see details.
Value
If we have to make a change and get a work order, the cost is a certain amount an hour. All we are...
Login or Create an Account to see details.
Operations
Some clinicians were dead set against doing anything like speech recognition to start with until...
Login or Create an Account to see details.
Operations, Product
With one group, the more we got them using MModal Fluency Direct, the better they liked it. Certain...
Login or Create an Account to see details.
Product
Some words are misheard and spelled wrong by MModal Fluency Direct.
Login or Create an Account to see details.
Product
I really like how easy and user friendly MModal Fluency Direct is for providers. It is easy to...
Login or Create an Account to see details.
Relationship
Solventum's support team is very proactive and helpful. Our account manager helped us switch over...
Login or Create an Account to see details.
Product
MModal Fluency Direct is really easy for our physicians to use, and we hear no complaints from them....
Login or Create an Account to see details.
Value
The vendor doesn't charge us for every little thing because sometimes the things are just little...
Login or Create an Account to see details.
Relationship
We are pretty self-sufficient with the product, but when I do reach out to the vendor, I always get...
Login or Create an Account to see details.
Loyalty, Relationship
We are leaving Solventum due to the lack of stability and the loss of our institutional confidence...
Login or Create an Account to see details.
Product
We had issues with the MModal Fluency Direct drivers not being compatible with certain Dell...
Login or Create an Account to see details.
Loyalty
I am not sure whether MModal Fluency Direct is part of our long-term plans. Our EMR vendor came out...
Login or Create an Account to see details.
Culture, Value
MModal Fluency Direct is exactly what the vendor said it would be. Our providers are very happy with...
Login or Create an Account to see details.
Operations
We haven't had any issues with Solventum. They are a very stable, reliable, and responsive vendor....
Login or Create an Account to see details.
Relationship
MModal Fluency Direct has been excellent. The Solventum team has been exceptional. They are very...
Login or Create an Account to see details.
Product
MModal Fluency Direct has difficulty with the same issues over and over. It does not seem to learn...
Login or Create an Account to see details.
Product
The updates in MModal Fluency Direct often require several hours of additional changes to the...
Login or Create an Account to see details.
Product
MModal Fluency Direct is relatively easy to use and relatively accurate. It overlays our EMR and is...
Login or Create an Account to see details.
Product
Some of the accuracy is a little off in MModal Fluency Direct. I wish it could be a bit easier to do...
Login or Create an Account to see details.
Product
My main issue with MModal Fluency Direct is probably true with all voice recognition products. I...
Login or Create an Account to see details.
Operations, Product
MModal Fluency Direct generally works very well. The functionality of the buttons works well. I am...
Login or Create an Account to see details.
Relationship
We work closely with Solventum. When we go through upgrades, we take a much more engaged approach....
Login or Create an Account to see details.
Relationship
From a support standpoint, we have deployed MModal Fluency Direct on thousands of workstations, and...
Login or Create an Account to see details.
Loyalty
A recommendation for the vendor would be to get their software bundled. MModal Fluency Direct is the...
Login or Create an Account to see details.
Operations, Value
We do our training, but we also have recurring meetings with our trainers and the Solventum adoption...
Login or Create an Account to see details.
Loyalty, Relationship
With the track we are currently on, I believe my overall satisfaction will improve. There has been a...
Login or Create an Account to see details.
Product
I don't think anything will change in terms of how much our people like the product or how well...
Login or Create an Account to see details.
Value
3M has charged us for some little things we have needed to be configured recently. There was a...
Login or Create an Account to see details.
Product
MModal Fluency Direct’s voice recognition is amazing out of the box and very functional. It is...
Login or Create an Account to see details.
Product
There is one thing 3M can improve, and it is the most annoying thing. Regarding the admin page,...
Login or Create an Account to see details.
Operations
There isn't much outreach with training updates from 3M. If we need something, there are resources...
Login or Create an Account to see details.
Relationship, Operations
When we did an upgrade for MModal Fluency Direct, 3M was there to walk us through it. We had some...
Login or Create an Account to see details.
Relationship, Product
I don't have a lot of complaints about MModal Fluency Direct. Doctors are very busy, and they are...
Login or Create an Account to see details.
Relationship
Sometimes, I have trouble with a language barrier when I call 3M's support people, but that hasn't...
Login or Create an Account to see details.
Operations, Product
We went through an upgrade for MModal Fluency Direct, and we like the things that 3M implemented....
Login or Create an Account to see details.
Operations
The integration was pretty easy when we set up MModal Fluency Direct. When we got going, we had the...
Login or Create an Account to see details.
Loyalty, Product
MModal Fluency Direct can do a little more than we have available to us. Some reporting options are...
Login or Create an Account to see details.
Relationship, Operations
I think MModal tries to be effective with their training for MModal Fluency Direct. However, I don't...
Login or Create an Account to see details.
Product
MModal Fluency Direct's quality has been pretty consistent, and the vendor has been stable. Most of...
Login or Create an Account to see details.
Relationship, Product
MModal Fluency Direct is great. There is absolutely nothing wrong with it. 3M is a top-notch...
Login or Create an Account to see details.
Product
Sometimes MModal Fluency Direct dictates something incorrectly, so we have to edit things, but that...
Login or Create an Account to see details.
Loyalty
We are moving away from MModal Fluency Direct because we are going with a different EMR, and a...
Login or Create an Account to see details.
Relationship
The vendor keeps all of their promises. We don't ask a lot from them. Since they became 3M, we have...
Login or Create an Account to see details.
Value
The system is pretty expensive, but we pay a yearly fee, and we get a lot from that fee. The vendor...
Login or Create an Account to see details.
Relationship
A strong partnership with 3M would be one where we communicate back and forth on a regular basis. 3M...
Login or Create an Account to see details.
Product
MModal Fluency Direct is a solid solution for front-end speech recognition. Our providers are...
Login or Create an Account to see details.
Product
The only notable concern that we hear from our providers about MModal Fluency Direct is ensuring the...
Login or Create an Account to see details.
Product
Our clinic loves the ease of use. The voice recognition piece is great, and the providers have found...
Login or Create an Account to see details.
Loyalty
MModal Fluency Direct probably isn't part of our long-term plans. We are currently looking at other...
Login or Create an Account to see details.
Product, Value
I like the accuracy that MModal Fluency Direct provides. It is accurate most of time, and its...
Login or Create an Account to see details.
Relationship
MModal Fluency Direct could improve their communication and timeliness on upgrades to let us know...
Login or Create an Account to see details.
Product, Value
Our providers prefer other speech dictation tools to MModal Fluency Direct because they can take...
Login or Create an Account to see details.
Loyalty
Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....
Login or Create an Account to see details.
Relationship, Product
With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...
Login or Create an Account to see details.
Product
It requires a certain threshold of signup to get a patient into the system initially. We saw a large...
Login or Create an Account to see details.
Relationship
We have received negative feedback from the build team about 3M’s support. The support team has been...
Login or Create an Account to see details.
Culture, Loyalty, Value
3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...
Login or Create an Account to see details.
Relationship, Operations
One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...
Login or Create an Account to see details.
Operations
3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...
Login or Create an Account to see details.
Relationship
One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...
Login or Create an Account to see details.
Product
The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...
Login or Create an Account to see details.
Operations, Product
We went through multiple upgrades with 3M because there were issues with each one. The previous...
Login or Create an Account to see details.
Loyalty, Value
I am a little concerned about the system in its current state. Since 3M bought the system, I don't...
Login or Create an Account to see details.
Product
When the system works, it works pretty well. We have had some issues with slowness and random...
Login or Create an Account to see details.
Loyalty, Relationship
Our regular account executives and success managers at 3M have been excellent. The people who I deal...
Login or Create an Account to see details.
Loyalty, Product
3M has a fantastic product. The technology for voice recognition is really good. The issue with the...
Login or Create an Account to see details.
Relationship, Operations
We have had some struggles with technical solutions and things like that in MModal Fluency Direct....
Login or Create an Account to see details.
Operations
3M has some resources, and our team was recently made aware of some training through our...
Login or Create an Account to see details.
Product
A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...
Login or Create an Account to see details.
Product
Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...
Login or Create an Account to see details.
Relationship
The 3M representative who connects with our team is very responsive, but just because they respond...
Login or Create an Account to see details.
Relationship
3M has an alert communication program that automatically notifies us of upgrades or any technical...
Login or Create an Account to see details.
Product
MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...
Login or Create an Account to see details.
Product
MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...
Login or Create an Account to see details.
Product
MModal Fluency Direct is pretty easy to use, and providers can pick it up fairly easily. It does a...
Login or Create an Account to see details.
Product
We have been able to get MModal Fluency Direct in a disaster recovery state, so even if the cloud...
Login or Create an Account to see details.
Product
There is a bit of complexity in MModal Fluency Direct with the profiles and the microphones,...
Login or Create an Account to see details.
Relationship, Product
3M’s website is kind of convoluted when we try to find things. Even if I want to search for other...
Login or Create an Account to see details.
Loyalty
3M is a bit behind the curve, and I think that is going to affect our satisfaction. Their voice...
Login or Create an Account to see details.
Loyalty
We love MModal Fluency Direct, but we are also part of a larger health system that is moving over to...
Login or Create an Account to see details.
Product
In terms of voice dictation software, the product is heavily geared toward healthcare and medicine,...
Login or Create an Account to see details.
Product, Value
MModal Fluency Direct definitely eases the burden of documentation on physicians. If a customer is...
Login or Create an Account to see details.
Product, Value
MModal Fluency Direct is very helpful for our providers who are documenting in the EHR because it...
Login or Create an Account to see details.
Relationship, Operations
The people who work for 3M are committed to working with our providers and helping them be...
Login or Create an Account to see details.
Relationship
3M is doing a great job. Anytime we have tickets or have to troubleshoot something, 3M’s people are...
Login or Create an Account to see details.
Loyalty, Operations
We are talking about having 3M come on-site to do on-site training with our providers, and that is...
Login or Create an Account to see details.
Operations, Product
Things were fine with MModal Fluency Direct for a while, but then we had to do an upgrade. That...
Login or Create an Account to see details.
Loyalty, Relationship
3M needs to be a little more engaged when we need them. Our providers were essentially screaming...
Login or Create an Account to see details.
Relationship
What I love about 3M is the customer support liaison. We meet with that person routinely, and we...
Login or Create an Account to see details.
Loyalty, Relationship
I was worried that when 3M purchased M*Modal, our liaison would go away, but they are still in...
Login or Create an Account to see details.
Relationship
The vendor tries to meet with us, tell us our numbers, and get us to the numbers they would like to...
Login or Create an Account to see details.
Value
Overall we are satisfied, but the product should be a bit cheaper for what it is. It is a very...
Login or Create an Account to see details.
Culture
We were redoing an agreement with 3M, and they told us something that they later said wasn't the...
Login or Create an Account to see details.
Relationship
3M is getting a better relationship with Cerner. Before, Cerner only wanted to partner with Nuance,...
Login or Create an Account to see details.
Product, Value
I haven't seen much from 3M in terms of new technology. The product is meeting our needs, but it...
Login or Create an Account to see details.
Loyalty, Value
MModal Fluency Direct is a good product, and it is not hard to use. The actual usability is fine. We...
Login or Create an Account to see details.
Product
3M's recommended microphone doesn't have as much durability as their competitor's in terms of how...
Login or Create an Account to see details.
Product
There have been some limitations within MModal Fluency Direct that have always been a struggle. The...
Login or Create an Account to see details.
Loyalty, Product
We have some complex deployments. We have MModal Fluency Direct deployed more than one way in...
Login or Create an Account to see details.
Relationship
3M will want to work with us, and they will initially get started, but sometimes the more...
Login or Create an Account to see details.
Relationship
The account representative and 3M wanting to work with us hasn't been an issue. They have always...
Login or Create an Account to see details.
Operations
The implementation process is not bad, but there is sometimes some slowness in the ongoing...
Login or Create an Account to see details.
Relationship, Value
Since 3M purchased MModal Fluency Direct, the service has gone downhill. MModal Fluency Direct is...
Login or Create an Account to see details.
Relationship, Operations, Product
We have issues with dictation in MModal Fluency Direct that add extra time to the provider's...
Login or Create an Account to see details.
Relationship
We would like to see 3M test their code upgrades independently before pushing them onto a client....
Login or Create an Account to see details.
Relationship
3M is proactive when it comes to letting us know about problems in the system, but we only hear...
Login or Create an Account to see details.
Loyalty, Operations, Product
Originally, we liked the product's ease of use. Our providers picked up on the product quickly, and...
Login or Create an Account to see details.
Operations
We get emails from the vendor about webinars, but the vendor isn't actively involved in our training...
Login or Create an Account to see details.
Relationship
The vendor's support people are responsive, but there are some lingering issues with the system, and...
Login or Create an Account to see details.
Product
I have definitely been pleased with the system's technology. I would be very interested to see how...
Login or Create an Account to see details.
Culture
We hardly receive any charges for the system. We pay for maintenance and our licenses. The vendor...
Login or Create an Account to see details.
Operations
Setting people up in the system is a fairly intuitive process. That typically doesn't overwhelm our...
Login or Create an Account to see details.
Relationship, Product
3M is very reliable and responsive. I never really hear much about new technology from 3M. It could...
Login or Create an Account to see details.
Operations
There are no problems with the ongoing usage of MModal Fluency Direct. I almost never get a call...
Login or Create an Account to see details.
Relationship
3M’s biggest strength is the support personnel that I deal with routinely. The support person we...
Login or Create an Account to see details.
Operations, Product
Once we get beyond the onboarding process for new providers, the ongoing experience with MModal...
Login or Create an Account to see details.
Relationship
MModal’s support is good because of the quality of my representative. They just want to stay on top...
Login or Create an Account to see details.
Loyalty, Product
Over the last couple of years, I probably would have rated the product lower in terms of working as...
Login or Create an Account to see details.
Operations, Product
If somebody is dictating on other platforms, that is easy for them. I wouldn't say 3M's product is...
Login or Create an Account to see details.
Product
We had a couple of pieces that didn't work out. One was like a computed-assisted physician...
Login or Create an Account to see details.
Operations, Value
For one deployment, 3M was going to start an official project and charge us for it, but in the end,...
Login or Create an Account to see details.
Operations
The quality and effectiveness of initial and ongoing training are pretty good because we have a...
Login or Create an Account to see details.
Loyalty, Relationship
3M keeps their promises; it is just a matter of how long we must wait. We have had some longstanding...
Login or Create an Account to see details.
Relationship
The support team is usually responsive. We can get at least someone from tier one or two, but we...
Login or Create an Account to see details.
Relationship, Operations
We have finally gotten to a good point after getting automatic launching to work on Hyperspace. We...
Login or Create an Account to see details.
Loyalty, Operations
I don't want to move away from MModal Fluency Direct. The doctors like it. Using MModal Fluency...
Login or Create an Account to see details.
​
Featured Report
Preferences