Pharmacy Manager
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

We only use Pharmacy Manager in the confines of BoxPicker. We haven’t expanded outside of that...

Mar 2022
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Director

Pharmacy Manager works well as a place where we can look at our inventory in BoxPicker remotely...

Mar 2022
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Director

The technical support for Pharmacy Manager is by far the worst I have ever seen. I have had tickets...

Mar 2022
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Manager

Turnover has been a big problem for Swisslog Healthcare. They are lacking a level of expertise with...

Feb 2022
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Manager

Swisslog Healthcare needs further testing and development before they release features to customers....

Feb 2022
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Manager

The ease of use for end users is very simple, but it would be really nice if we could customize users....

Feb 2022
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Manager

The idea behind Pharmacy Manager is inventory control. Without a cycle-count module, it is difficult...

Feb 2022
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Manager

The vendor is actively engaged with us in terms of what we want and need and what enhancements we...

Feb 2022
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Manager

We have had bad customer service in regard to the Pharmacy Manager software. The BoxPicker is a...

Oct 2021
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Manager

Swisslog Healthcare needs better customer service. We have gotten into spats in the past with...

Oct 2021
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Manager

The BoxPicker and Pharmacy Manager products interface well. Our interface team does a good job of...

Oct 2021
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Manager

In order for the vendor to be more proactive, I would like them to send emails that don't seem so...

Oct 2021
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Director

What we like about Pharmacy Manager is the access and visibility of central pharmacy inventory. This...

Aug 2021
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Director

There are very few highlights and quite a few challenges with working with Swisslog Healthcare. One...

Aug 2021
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Director

One challenge with the product is constructing reporting of user access. We would like to easily...

Aug 2021
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Director

We have no integration with our other vendor’s inventory system. We would like to have all our...

Aug 2021
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Director

The product has numerous bugs and design flaws. For example, Pharmacy Manager’s ability to collect...

Aug 2021
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Director

The vendor has limited and slow software support. For example, one of my people created a ticket...

Aug 2021
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Director

One big concern we have is that the vendor provides limited training and reference materials. We...

Aug 2021
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Manager

I don’t have a lot of good things to say about Pharmacy Manager. The software is unforgiving of...

Aug 2021
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Manager

The support for Pharmacy Manager takes a long time. The vendor's support is always backlogged. I...

Aug 2021
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Manager

The threshold for training people here is very high. The system is difficult for people to use, and...

Aug 2021
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Director

We had an upgrade that provided us with more robust real-time reports. That was definitely an...

Aug 2021
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Analyst/Coordinator

We have had a couple of upgrade fiascos with Pharmacy Manager, so we try to minimize those at all...

Jul 2021
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Analyst/Coordinator

There is no service for Pharmacy Manager. We don't have executive involvement. One upgrade in the...

Jul 2021
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Analyst/Coordinator

There is a lack of reporting, and that is a headache. I am a data analyst at heart, so I love to...

Jul 2021
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Analyst/Coordinator

If someone asked me about Pharmacy Manager, I would tell them to lower their expectations and warn...

Jul 2021
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Manager

The only withdrawal that we have been experiencing with the move to Pharmacy Manager is that there...

Jul 2021
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Manager

The vendor really doesn't offer any training. We have to train people on our own. There is very poor...

Jul 2021
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Manager

We still have a few outstanding requests for integration, but Swisslog Healthcare has met the...

Jul 2021
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Manager

Pharmacy Manager is web based but offers very weak reporting. There is no usage analysis or...

Jul 2021
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Manager

We have had a lot of issues with Swisslog Healthcare and our wholesaler with prices crossing over. I...

Jul 2021
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Manager

Swisslog Healthcare is moving in the right direction, but we had to start from a pretty difficult...

Jun 2021
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