Pharmacy Manager
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
We only use Pharmacy Manager in the confines of BoxPicker. We haven’t expanded outside of that...
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Pharmacy Manager works well as a place where we can look at our inventory in BoxPicker remotely...
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The technical support for Pharmacy Manager is by far the worst I have ever seen. I have had tickets...
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Turnover has been a big problem for Swisslog Healthcare. They are lacking a level of expertise with...
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Swisslog Healthcare needs further testing and development before they release features to customers....
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The ease of use for end users is very simple, but it would be really nice if we could customize users....
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The idea behind Pharmacy Manager is inventory control. Without a cycle-count module, it is difficult...
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The vendor is actively engaged with us in terms of what we want and need and what enhancements we...
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We have had bad customer service in regard to the Pharmacy Manager software. The BoxPicker is a...
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Swisslog Healthcare needs better customer service. We have gotten into spats in the past with...
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The BoxPicker and Pharmacy Manager products interface well. Our interface team does a good job of...
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In order for the vendor to be more proactive, I would like them to send emails that don't seem so...
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What we like about Pharmacy Manager is the access and visibility of central pharmacy inventory. This...
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There are very few highlights and quite a few challenges with working with Swisslog Healthcare. One...
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One challenge with the product is constructing reporting of user access. We would like to easily...
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We have no integration with our other vendor’s inventory system. We would like to have all our...
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The product has numerous bugs and design flaws. For example, Pharmacy Manager’s ability to collect...
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The vendor has limited and slow software support. For example, one of my people created a ticket...
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One big concern we have is that the vendor provides limited training and reference materials. We...
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I don’t have a lot of good things to say about Pharmacy Manager. The software is unforgiving of...
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The support for Pharmacy Manager takes a long time. The vendor's support is always backlogged. I...
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The threshold for training people here is very high. The system is difficult for people to use, and...
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We had an upgrade that provided us with more robust real-time reports. That was definitely an...
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We have had a couple of upgrade fiascos with Pharmacy Manager, so we try to minimize those at all...
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There is no service for Pharmacy Manager. We don't have executive involvement. One upgrade in the...
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There is a lack of reporting, and that is a headache. I am a data analyst at heart, so I love to...
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If someone asked me about Pharmacy Manager, I would tell them to lower their expectations and warn...
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The only withdrawal that we have been experiencing with the move to Pharmacy Manager is that there...
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The vendor really doesn't offer any training. We have to train people on our own. There is very poor...
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We still have a few outstanding requests for integration, but Swisslog Healthcare has met the...
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Pharmacy Manager is web based but offers very weak reporting. There is no usage analysis or...
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We have had a lot of issues with Swisslog Healthcare and our wholesaler with prices crossing over. I...
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Swisslog Healthcare is moving in the right direction, but we had to start from a pretty difficult...
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