Pharmacy Manager
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Jackson Tate
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User Commentary

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Manager

Service and Support

There was a time when we had a support ticket in with Swisslog Healthcare that was preventing us...

Sep 2022
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Manager

Service and Support

Recently, we have struggled with Swisslog Healthcare in terms of turnaround times and getting issues...

Sep 2022
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Manager

Implementation and Training

When we went live with Pharmacy Manager, there was a several-day training where a group of...

Sep 2022
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Manager

Functionality and Upgrades

There are definitely areas where Pharmacy Manager could be improved, and reporting is one of those...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The implementation and upgrades have been awful. Pharmacy Manager was down for over a week, and we...

Sep 2022
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Analyst/Coordinator

Service and Support

The general support for Swisslog Healthcare is in another country, but the support for Pharmacy...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Pharmacy Manager and the BoxPicker should be one thing. Once Swisslog Healthcare figures those out,...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have used the product and have had ongoing issues for quite a while. We have even looked to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is working very poorly. We bought it because we thought it would be 340B compliant, but...

Sep 2022
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Manager

Implementation and Training

I can't really train people on how to do things in Pharmacy Manager because the system isn't intuitive....

Sep 2022
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Manager

Other Observations & Comments

I would love to rip out Pharmacy Manager by its roots and get rid of it. I have already asked about...

Sep 2022
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Manager

Technology

People need to be administrators to understand any of the system's intricacies beyond its basic...

Sep 2022
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Manager

Functionality and Upgrades

Pharmacy Manager's software isn't very good. I feel like the system is still in its beta and that we...

Sep 2022
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Manager

Implementation and Training

Things were way better during our implementation than they were afterward because we had a dedicated...

Sep 2022
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Manager

Service and Support

The system's reports are poor, we can't get support for its bugs, and its upgrades take too long....

Sep 2022
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Manager

Functionality and Upgrades

Swisslog Healthcare launched a product that wasn't quite ready for prime time, and maintaining that...

Jun 2022
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Manager

Service and Support

The support people are not proactive at all, and the executive team's involvement is rather lacking....

Jun 2022
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Director

Functionality and Upgrades

We only use Pharmacy Manager in the confines of BoxPicker. We haven’t expanded outside of that...

Mar 2022
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Director

Functionality and Upgrades

Pharmacy Manager works well as a place where we can look at our inventory in BoxPicker remotely...

Mar 2022
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Director

Service and Support

The technical support for Pharmacy Manager is by far the worst I have ever seen. I have had tickets...

Mar 2022
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Manager

Relationship

Turnover has been a big problem for Swisslog Healthcare. They are lacking a level of expertise with...

Feb 2022
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Manager

Implementation and Training

Swisslog Healthcare needs further testing and development before they release features to customers....

Feb 2022
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Manager

Functionality and Upgrades

The ease of use for end users is very simple, but it would be really nice if we could customize users....

Feb 2022
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Manager

Functionality and Upgrades

The idea behind Pharmacy Manager is inventory control. Without a cycle-count module, it is difficult...

Feb 2022
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Manager

Relationship

The vendor is actively engaged with us in terms of what we want and need and what enhancements we...

Feb 2022
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Manager

Service and Support

We have had bad customer service in regard to the Pharmacy Manager software. The BoxPicker is a...

Oct 2021
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Manager

Relationship

Swisslog Healthcare needs better customer service. We have gotten into spats in the past with...

Oct 2021
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Manager

Interfacing and Integration

The BoxPicker and Pharmacy Manager products interface well. Our interface team does a good job of...

Oct 2021
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Manager

Relationship

In order for the vendor to be more proactive, I would like them to send emails that don't seem so...

Oct 2021
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