Pharmacy Manager
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Customer service is a big part of customer satisfaction. That is where we see some of the vendor's...
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Product
Pharmacy Manager is a simple system. It requires minimal training, is very user friendly, and is...
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Product
I am satisfied with the product's functions. Pharmacy Manager works very well for us. Its...
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Operations, Product
The product hasn't changed since our initial go-live. It hasn't had upgrades that have brought new...
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Loyalty
Pharmacy Manager is more of a problem than another product we have from Swisslog Healthcare. Some of...
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Loyalty, Product
People need to know that the whole system is very basic. I think the vendor has heard that before....
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Relationship
We are working with the executives, but nothing is getting accomplished. We have the executives, and...
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Relationship
The vendor changed their support model. We used to have a model where most of the communication...
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Product
I would like to see Pharmacy Manager manage inventory more flexibly. Pharmacy Manager is very rigid....
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Relationship
The software is awful for Pharmacy Manager, and the vendor is doing nothing I need in the time I...
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Relationship
I know people’s names for support at Swisslog Healthcare, and I can't always get them to do much for...
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Product
The biggest thing Pharmacy Manager is not doing that I would like it do is reporting. Pharmacy...
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Loyalty, Product
I would love to get rid of Pharmacy Manager, but it is pretty well integrated with our pharmacy...
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Product
Pharmacy Manager is just not well designed. End users have an easier time using the system than I...
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Value
There is a running list of why I would not buy Pharmacy Manager again, but the product is poorly...
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Culture
We struggled during the sales process discussions, but the vendor doesn't overpromise anymore....
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Value
Swisslog Healthcare has definitely compensated us for the flaws in the system.
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Relationship
Swisslog Healthcare is generally receptive. But they tend to fall short on delivering and actually...
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Product
Pharmacy Manager is our problem child at the moment. The biggest thing we need is for our system to...
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Relationship
Swisslog Healthcare is very reactive rather than proactive. The instances of Swisslog Healthcare...
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Product
Our satisfaction level with Swisslog Healthcare is less than positive. Our main issue is the...
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Relationship
Swisslog Healthcare is definitely responsive to our concerns. Swisslog Healthcare has done several...
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Relationship
Due to Swisslog Healthcare's recent service response, they seemed to be understaffed. That is just...
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Culture, Relationship
Swisslog Healthcare promised to develop certain functionality when we first signed up, and they...
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Operations
We don't get any ongoing training at all.
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Relationship
Pharmacy Manager supports the BoxPicker, but essentially, they should be the same application. The...
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Product
Pharmacy Manager is not very intuitive at all; it is very glitchy.
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Relationship, Product
Automation is a good thing. Pharmacies need automation. It is frustrating that Swisslog Healthcare...
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Culture, Relationship, Operations
When the product was rolled out at a new site, there were a lot of issues. We had several calls, and...
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Product, Value
It is tough to think of positives about Pharmacy Manager unless someone is going from a completely...
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Operations
We deployed Pharmacy Manager at all our locations, and we have diverse hardware. Overall, we are...
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Operations, Product
Integrating the system with our version of the BoxPicker was very difficult. We were surprised...
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Culture
When we went through vendor selection, Swisslog Healthcare described certain features to us as...
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Product
Swisslog Healthcare is trying to deliver new technology, but they are not there. It is frustrating...
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Relationship
It seems like there is a general lack of support. There are some very good folks at Swisslog...
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Product
The user interface is a big improvement over what we previously had, and some parts of the system...
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Culture, Product
Swisslog Healthcare had promised big things, and we were expecting big things. But Pharmacy Manager...
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Relationship
A challenge with Swisslog Healthcare is the way they set up their assistance for issues; their...
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Culture
How Pharmacy Manager manages the inventory is very poor and basic. When we went into the agreement...
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Product
There have been a lot of problems with the product. I know it is a new product, but I feel like we...
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Operations
I have asked our customer success manager for training on Pharmacy Manager, and they always say they...
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Product
Swisslog Healthcare's hardware is good. It is the software that is lacking in a lot of ways. It is a...
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Relationship
The vendor pushes out new releases. They actively develop the product.
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Relationship
In terms of ticket turnaround time, I either get a response that day or have to wait months. My...
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Product
We would like the vendor to fix the barcoding functionality. The process for scanning an NDC really...
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Relationship, Product
In Pharmacy Manager, we can't delete any NDCs or anything. Once we create something, we cannot...
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Operations
The vendor’s initial training was pretty good, but we don't have any ongoing training.
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Relationship
Swisslog Healthcare's high-level managers get involved when we complain, but we don't see progress...
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Value
Pharmacy Manager is worth the investment for the time being, but I am not sure how competitive...
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Operations
The product could be better, and the vendor could have more hands-on training. There is a lot of...
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Operations
Pharmacy Manager is a great idea. We can view and work with all of our inventory at any given time...
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Culture, Relationship
Some issues have come out in meetings, and Swisslog Healthcare has told us they knew about those...
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Operations
The implementation went really well. Swisslog Healthcare was really good when they were on-site, and...
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Relationship, Product
I would tell a peer to ask about how software issues are taken care of and how long a case has to be...
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