Pharmacy Manager Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Product, Value

Pharmacy Manager is the software that supports the BoxPicker, but the software is subpar to say the...

Mar 2024
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Analyst/Coordinator

Culture, Loyalty, Relationship

We are in an investigative state in terms of replacing the product. Swisslog Healthcare made many...

Mar 2024
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Manager

Relationship, Product

Pharmacy Manager is okay, but it is definitely not great. Sometimes, we find multiple screens in...

Feb 2024
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Manager

Loyalty

When we initially decided to go with Swisslog Healthcare, there were several features we believed we...

Feb 2024
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Manager

Relationship, Product

When Pharmacy Manager works, it is not bad. In Pharmacy Manager, we can get some reports for...

Feb 2024
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Manager

Loyalty

I would tell others looking at Pharmacy Manager to consider what they have for automated dispensing...

Feb 2024
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VP/Other Executive

Product

The one thing the system does well is the ability to see our inventory across every inpatient...

Nov 2023
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VP/Other Executive

Relationship, Product

We frequently find bugs that should have been caught before something got into production....

Nov 2023
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VP/Other Executive

Loyalty

We are currently looking at other vendors. We put together a custom interface with one of our...

Nov 2023
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VP/Other Executive

Loyalty

There is a significant amount of development Swisslog Healthcare is committed to doing, and they...

Nov 2023
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VP/Other Executive

Relationship

We have a running list of dozens of enhancement requests that have been ongoing for a long time. We...

Nov 2023
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Manager

Relationship

Customer service is a big part of customer satisfaction. That is where we see some of the vendor's...

Sep 2023
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Manager

Product

Pharmacy Manager is a simple system. It requires minimal training, is very user friendly, and is...

Sep 2023
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Manager

Product

I am satisfied with the product's functions. Pharmacy Manager works very well for us. Its...

Sep 2023
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Manager

Operations, Product

The product hasn't changed since our initial go-live. It hasn't had upgrades that have brought new...

Sep 2023
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Director

Loyalty

Pharmacy Manager is more of a problem than another product we have from Swisslog Healthcare. Some of...

Sep 2023
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Director

Loyalty, Product

People need to know that the whole system is very basic. I think the vendor has heard that before....

Sep 2023
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Director

Relationship

We are working with the executives, but nothing is getting accomplished. We have the executives, and...

Sep 2023
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Manager

Relationship

The vendor changed their support model. We used to have a model where most of the communication...

Aug 2023
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Manager

Product

I would like to see Pharmacy Manager manage inventory more flexibly. Pharmacy Manager is very rigid....

Aug 2023
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Manager

Relationship

The software is awful for Pharmacy Manager, and the vendor is doing nothing I need in the time I...

Aug 2023
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Manager

Relationship

I know people’s names for support at Swisslog Healthcare, and I can't always get them to do much for...

Aug 2023
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Manager

Product

The biggest thing Pharmacy Manager is not doing that I would like it do is reporting. Pharmacy...

Aug 2023
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Manager

Loyalty, Product

I would love to get rid of Pharmacy Manager, but it is pretty well integrated with our pharmacy...

Aug 2023
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Manager

Product

Pharmacy Manager is just not well designed. End users have an easier time using the system than I...

Aug 2023
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Manager

Value

There is a running list of why I would not buy Pharmacy Manager again, but the product is poorly...

Aug 2023
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Manager

Culture

We struggled during the sales process discussions, but the vendor doesn't overpromise anymore....

Aug 2023
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Manager

Value

Swisslog Healthcare has definitely compensated us for the flaws in the system.

May 2023
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Manager

Relationship

Swisslog Healthcare is generally receptive. But they tend to fall short on delivering and actually...

May 2023
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Manager

Product

Pharmacy Manager is our problem child at the moment. The biggest thing we need is for our system to...

May 2023
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Manager

Relationship

Swisslog Healthcare is very reactive rather than proactive. The instances of Swisslog Healthcare...

May 2023
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Director

Product

Our satisfaction level with Swisslog Healthcare is less than positive. Our main issue is the...

May 2023
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Director

Relationship

Swisslog Healthcare is definitely responsive to our concerns. Swisslog Healthcare has done several...

May 2023
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Director

Relationship

Due to Swisslog Healthcare's recent service response, they seemed to be understaffed. That is just...

May 2023
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