Pharmacy Manager Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Pharmacy Manager is the software that supports the BoxPicker, but the software is subpar to say the...
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Culture, Loyalty, Relationship
We are in an investigative state in terms of replacing the product. Swisslog Healthcare made many...
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Relationship, Product
Pharmacy Manager is okay, but it is definitely not great. Sometimes, we find multiple screens in...
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Loyalty
When we initially decided to go with Swisslog Healthcare, there were several features we believed we...
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Relationship, Product
When Pharmacy Manager works, it is not bad. In Pharmacy Manager, we can get some reports for...
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Loyalty
I would tell others looking at Pharmacy Manager to consider what they have for automated dispensing...
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Product
The one thing the system does well is the ability to see our inventory across every inpatient...
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Relationship, Product
We frequently find bugs that should have been caught before something got into production....
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Loyalty
We are currently looking at other vendors. We put together a custom interface with one of our...
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Loyalty
There is a significant amount of development Swisslog Healthcare is committed to doing, and they...
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Relationship
We have a running list of dozens of enhancement requests that have been ongoing for a long time. We...
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Relationship
Customer service is a big part of customer satisfaction. That is where we see some of the vendor's...
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Product
Pharmacy Manager is a simple system. It requires minimal training, is very user friendly, and is...
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Product
I am satisfied with the product's functions. Pharmacy Manager works very well for us. Its...
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Operations, Product
The product hasn't changed since our initial go-live. It hasn't had upgrades that have brought new...
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Loyalty
Pharmacy Manager is more of a problem than another product we have from Swisslog Healthcare. Some of...
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Loyalty, Product
People need to know that the whole system is very basic. I think the vendor has heard that before....
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Relationship
We are working with the executives, but nothing is getting accomplished. We have the executives, and...
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Relationship
The vendor changed their support model. We used to have a model where most of the communication...
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Product
I would like to see Pharmacy Manager manage inventory more flexibly. Pharmacy Manager is very rigid....
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Relationship
The software is awful for Pharmacy Manager, and the vendor is doing nothing I need in the time I...
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Relationship
I know people’s names for support at Swisslog Healthcare, and I can't always get them to do much for...
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Product
The biggest thing Pharmacy Manager is not doing that I would like it do is reporting. Pharmacy...
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Loyalty, Product
I would love to get rid of Pharmacy Manager, but it is pretty well integrated with our pharmacy...
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Product
Pharmacy Manager is just not well designed. End users have an easier time using the system than I...
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Value
There is a running list of why I would not buy Pharmacy Manager again, but the product is poorly...
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Culture
We struggled during the sales process discussions, but the vendor doesn't overpromise anymore....
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Value
Swisslog Healthcare has definitely compensated us for the flaws in the system.
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Relationship
Swisslog Healthcare is generally receptive. But they tend to fall short on delivering and actually...
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Product
Pharmacy Manager is our problem child at the moment. The biggest thing we need is for our system to...
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Relationship
Swisslog Healthcare is very reactive rather than proactive. The instances of Swisslog Healthcare...
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Product
Our satisfaction level with Swisslog Healthcare is less than positive. Our main issue is the...
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Relationship
Swisslog Healthcare is definitely responsive to our concerns. Swisslog Healthcare has done several...
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Relationship
Due to Swisslog Healthcare's recent service response, they seemed to be understaffed. That is just...
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