Pharmacy Manager
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship

Customer service is a big part of customer satisfaction. That is where we see some of the vendor's...

Sep 2023
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Manager

Product

Pharmacy Manager is a simple system. It requires minimal training, is very user friendly, and is...

Sep 2023
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Manager

Product

I am satisfied with the product's functions. Pharmacy Manager works very well for us. Its...

Sep 2023
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Manager

Operations, Product

The product hasn't changed since our initial go-live. It hasn't had upgrades that have brought new...

Sep 2023
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Director

Loyalty

Pharmacy Manager is more of a problem than another product we have from Swisslog Healthcare. Some of...

Sep 2023
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Director

Loyalty, Product

People need to know that the whole system is very basic. I think the vendor has heard that before....

Sep 2023
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Director

Relationship

We are working with the executives, but nothing is getting accomplished. We have the executives, and...

Sep 2023
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Manager

Relationship

The vendor changed their support model. We used to have a model where most of the communication...

Aug 2023
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Manager

Product

I would like to see Pharmacy Manager manage inventory more flexibly. Pharmacy Manager is very rigid....

Aug 2023
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Manager

Relationship

The software is awful for Pharmacy Manager, and the vendor is doing nothing I need in the time I...

Aug 2023
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Manager

Relationship

I know people’s names for support at Swisslog Healthcare, and I can't always get them to do much for...

Aug 2023
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Manager

Product

The biggest thing Pharmacy Manager is not doing that I would like it do is reporting. Pharmacy...

Aug 2023
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Manager

Loyalty, Product

I would love to get rid of Pharmacy Manager, but it is pretty well integrated with our pharmacy...

Aug 2023
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Manager

Product

Pharmacy Manager is just not well designed. End users have an easier time using the system than I...

Aug 2023
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Manager

Value

There is a running list of why I would not buy Pharmacy Manager again, but the product is poorly...

Aug 2023
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Manager

Culture

We struggled during the sales process discussions, but the vendor doesn't overpromise anymore....

Aug 2023
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Manager

Value

Swisslog Healthcare has definitely compensated us for the flaws in the system.

May 2023
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Manager

Relationship

Swisslog Healthcare is generally receptive. But they tend to fall short on delivering and actually...

May 2023
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Manager

Product

Pharmacy Manager is our problem child at the moment. The biggest thing we need is for our system to...

May 2023
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Manager

Relationship

Swisslog Healthcare is very reactive rather than proactive. The instances of Swisslog Healthcare...

May 2023
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Director

Product

Our satisfaction level with Swisslog Healthcare is less than positive. Our main issue is the...

May 2023
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Director

Relationship

Swisslog Healthcare is definitely responsive to our concerns. Swisslog Healthcare has done several...

May 2023
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Director

Relationship

Due to Swisslog Healthcare's recent service response, they seemed to be understaffed. That is just...

May 2023
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Manager

Culture, Relationship

Swisslog Healthcare promised to develop certain functionality when we first signed up, and they...

Apr 2023
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Manager

Operations

We don't get any ongoing training at all.

Apr 2023
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Manager

Relationship

Pharmacy Manager supports the BoxPicker, but essentially, they should be the same application. The...

Apr 2023
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Manager

Product

Pharmacy Manager is not very intuitive at all; it is very glitchy.

Apr 2023
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VP/Other Executive

Relationship, Product

Automation is a good thing. Pharmacies need automation. It is frustrating that Swisslog Healthcare...

Mar 2023
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VP/Other Executive

Culture, Relationship, Operations

When the product was rolled out at a new site, there were a lot of issues. We had several calls, and...

Mar 2023
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VP/Other Executive

Product, Value

It is tough to think of positives about Pharmacy Manager unless someone is going from a completely...

Feb 2023
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VP/Other Executive

Operations

We deployed Pharmacy Manager at all our locations, and we have diverse hardware. Overall, we are...

Feb 2023
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Analyst/Coordinator

Operations, Product

Integrating the system with our version of the BoxPicker was very difficult. We were surprised...

Feb 2023
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Analyst/Coordinator

Culture

When we went through vendor selection, Swisslog Healthcare described certain features to us as...

Feb 2023
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Analyst/Coordinator

Product

Swisslog Healthcare is trying to deliver new technology, but they are not there. It is frustrating...

Feb 2023
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Analyst/Coordinator

Relationship

It seems like there is a general lack of support. There are some very good folks at Swisslog...

Feb 2023
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Analyst/Coordinator

Product

The user interface is a big improvement over what we previously had, and some parts of the system...

Feb 2023
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VP/Other Executive

Culture, Product

Swisslog Healthcare had promised big things, and we were expecting big things. But Pharmacy Manager...

Jan 2023
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VP/Other Executive

Relationship

A challenge with Swisslog Healthcare is the way they set up their assistance for issues; their...

Jan 2023
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VP/Other Executive

Culture

How Pharmacy Manager manages the inventory is very poor and basic. When we went into the agreement...

Jan 2023
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Analyst/Coordinator

Product

There have been a lot of problems with the product. I know it is a new product, but I feel like we...

Nov 2022
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Analyst/Coordinator

Operations

I have asked our customer success manager for training on Pharmacy Manager, and they always say they...

Nov 2022
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Analyst/Coordinator

Product

Swisslog Healthcare's hardware is good. It is the software that is lacking in a lot of ways. It is a...

Nov 2022
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Analyst/Coordinator

Relationship

The vendor pushes out new releases. They actively develop the product.

Nov 2022
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Analyst/Coordinator

Relationship

In terms of ticket turnaround time, I either get a response that day or have to wait months. My...

Nov 2022
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Analyst/Coordinator

Product

We would like the vendor to fix the barcoding functionality. The process for scanning an NDC really...

Nov 2022
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Analyst/Coordinator

Relationship, Product

In Pharmacy Manager, we can't delete any NDCs or anything. Once we create something, we cannot...

Nov 2022
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Manager

Operations

The vendor’s initial training was pretty good, but we don't have any ongoing training.

Oct 2022
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Manager

Relationship

Swisslog Healthcare's high-level managers get involved when we complain, but we don't see progress...

Oct 2022
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Manager

Value

Pharmacy Manager is worth the investment for the time being, but I am not sure how competitive...

Oct 2022
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Analyst/Coordinator

Operations

The product could be better, and the vendor could have more hands-on training. There is a lot of...

Oct 2022
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Analyst/Coordinator

Operations

Pharmacy Manager is a great idea. We can view and work with all of our inventory at any given time...

Oct 2022
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Analyst/Coordinator

Culture, Relationship

Some issues have come out in meetings, and Swisslog Healthcare has told us they knew about those...

Oct 2022
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Analyst/Coordinator

Operations

The implementation went really well. Swisslog Healthcare was really good when they were on-site, and...

Oct 2022
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Analyst/Coordinator

Relationship, Product

I would tell a peer to ask about how software issues are taken care of and how long a case has to be...

Oct 2022
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