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Pharmacy Manager Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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User Commentary

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Analyst/Coordinator

We have had a couple of upgrade fiascos with Pharmacy Manager, so we try to minimize those at all...

Jul 2021
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Analyst/Coordinator

There is no service for Pharmacy Manager. We don't have executive involvement. One upgrade in the...

Jul 2021
||
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Analyst/Coordinator

There is a lack of reporting, and that is a headache. I am a data analyst at heart, so I love to...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

If someone asked me about Pharmacy Manager, I would tell them to lower their expectations and warn...

Jul 2021
||
(0)
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Manager

The only withdrawal that we have been experiencing with the move to Pharmacy Manager is that there...

Jul 2021
||
(0)
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Manager

The vendor really doesn't offer any training. We have to train people on our own. There is very poor...

Jul 2021
||
(0)
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Manager

We still have a few outstanding requests for integration, but Swisslog Healthcare has met the...

Jul 2021
||
(0)
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Manager

Pharmacy Manager is web based but offers very weak reporting. There is no usage analysis or...

Jul 2021
||
(0)
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Manager

We have had a lot of issues with Swisslog Healthcare and our wholesaler with prices crossing over. I...

Jul 2021
||
(0)
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Manager

Swisslog Healthcare is moving in the right direction, but we had to start from a pretty difficult...

Jun 2021
||
(0)
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Manager

Swisslog Healthcare's Pharmacy Manager has allowed us to standardize the way we order medications at...

May 2021
||
(0)
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Manager

In terms of hardware, the only thing we have integrated with Pharmacy Manager is BoxPicker. I know...

May 2021
||
(0)
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Manager

Over time, we have had a few different setups. Right now, our pharmacy automation tool runs the...

Apr 2021
||
(0)
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Manager

Things like refills come from our dispensing cabinets and go to Pharmacy Manager. Our basic source...

Apr 2021
||
(0)
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Manager

When we first went live with Pharmacy Manager, we had to build everything. We were basically given...

Apr 2021
||
(0)
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Manager

Pharmacy Manager helps with our par management. We set pars in the system for reorder points. The...

Apr 2021
||
(0)
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Manager

There has been a big push to automate things and take the human element out of some things. The...

Apr 2021
||
(0)
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Manager

I deal with a customer success manager at Swisslog Healthcare, but I rarely ever deal with anybody...

Apr 2021
||
(0)
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Director

Pharmacy Manager is meeting our expectations. There are still some challenges with the software...

Jan 2021
||
(0)
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Director

During the implementation of Pharmacy Manager, the only gaps we had were a couple of delays based on...

Jan 2021
||
(0)
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Director

Pharmacy Manager doesn't have good communication with our EHR. The formulary update is a manual...

Jan 2021
||
(0)
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Director

I like Pharmacy Manager. It is a good product. Pharmacy Manager is not necessarily intuitive to use,...

Jan 2021
||
(0)
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Director

The maintenance support is top notch. The maintenance and repair people are right on things....

Jan 2021
||
(0)
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Director

Swisslog Healthcare's executives were involved during the go-live. They were involved initially, but...

Jan 2021
||
(0)
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Director

During the COVID-19 crisis, Swisslog Healthcare came on-site to do training and provide go-live...

Jan 2021
||
(0)
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VP/Other Executive

Swigglog Healthcare has been supportive of us during the COVID-19 crisis. They have sent resources,...

Dec 2020
||
(0)
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VP/Other Executive

Swisslog Healthcare’s customer support has been absolutely horrible since the implementation. Their...

Dec 2020
||
(0)
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VP/Other Executive

The vendor is not proactive with Pharmacy Manager at all. Only recently was I given a customer...

Dec 2020
||
(0)
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VP/Other Executive

We haven't really been live with the system long enough to see tangible outcomes. Prior to the...

Dec 2020
||
(0)
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VP/Other Executive

Pharmacy Manager is very manual. I was under the impression that everything was going to be very...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Our biggest hurdles are user errors and workarounds. The system covers our drug library build and...

Oct 2020
||
(0)
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Director

Swisslog Healthcare is fantastic. I have a great working relationship with all of the people from...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The build and test environment takes time, so sometimes our go-lives for updates are delayed. I...

Oct 2020
||
(0)
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Director

I would not buy Pharmacy Manager again. We added the product thinking it would really enhance what...

Oct 2020
||
(0)
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 or  to see details.

Director

During the implementation of Pharmacy Manager and the workflow integration, Swisslog Healthcare...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

I am not aware of any ongoing training for Pharmacy Manager; it is nonexistent. The initial training...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The ease of use of Pharmacy Manager depends on the role of the user. For the buyer, the solution is...

Oct 2020
||
(0)
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Director

The quality of support for Pharmacy Manager has not been very good. They don’t even respond to most...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

We have some real sticking points with Pharmacy Manager. Reporting is one of our main issues. Some...

Oct 2020
||
(0)
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Director

Pharmacy Manager is not living up to our expectations. It is supposed to be a comprehensive software...

Oct 2020
||
(0)
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Manager

We haven't had any problems with the vendor's support during the COVID-19 crisis. The field support...

Oct 2020
||
(0)
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Manager

This product is part of our long-term plans. Every few months, we get an update from a customer...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The vendor doesn’t totally keep their promises, but I wouldn't say that they don't. The vendor is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not charge for every little thing. The pricing is all taken care of in the RFP and...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The vendor's initial training was good. It was in person. The vendor came into our pharmacy to train...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The product is status quo. I don’t see any changes being made. The vendor fixes some issues here and...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The vendor's customer support line is really bad, but luckily, we do have a local person who...

Oct 2020
||
(0)
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Manager

I would love to recommend the product if the vendor could fix all of the things without creating...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Getting some of the updates through is definitely challenging. If I raise issues, I don’t know...

Sep 2020
||
(0)
 Thank you  Helpful

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Manager

The product is still fairly young, and there are a lot of kinks that haven’t been worked out. Some...

Sep 2020
||
(0)
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Manager

The machine tells us that we are low on something, so our staff members assume that we need the drug...

Sep 2020
||
(0)
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Manager

I would tell the vendor to make sure that the system is user friendly and that the data is...

Sep 2020
||
(0)
 Thank you  Helpful

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Manager

The human problem piece is the barcode. It looks like the vendor just built on top of what they had,...

Sep 2020
||
(0)
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Manager

I am skeptical about the vendor keeping their promises. I am unsure. I met some of the vendor’s...

Sep 2020
||
(0)
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Manager

I don’t see the billing statement frequently because it goes through our purchasing analysts, but I...

Sep 2020
||
(0)
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Manager

The initial training was better than the ongoing training. There is really no ongoing training that...

Sep 2020
||
(0)
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 or  to see details.

Manager

I would buy the product again with a few caveats. I would probably hold off and see that the product...

Sep 2020
||
(0)
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Director

We have been able to realize an increase in the efficiency of the technicians and of our ordering...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t view the system as an enterprise solution right now. It isn’t an inventory management...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Parts of the system perform as we expected them to, but it took us a while to get there. I can sit...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have goals that were set up before the go-live. We are trying to adjust our goals to meet the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, it has been very challenging in terms of the implementation of the use and the connectivity...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Honestly, there are a lot of little issues that need to be addressed in order for Pharmacy Manager...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have issues, it would be nice if Swisslog Healthcare would refer our issues to the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of integrating this as a standalone system into our hospital, Pharmacy Manager is working...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Pharmacy Manager has been down. We want the vendor to proactively review the event logs for warning...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have struggled to get upgrades with Pharmacy Manager. When we upgrade, there are software issues....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My likelihood to recommend Swisslog Healthcare depends on what the person needs. We are trying to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With Pharmacy Manager, we have yet to see whether it works for us at all. I would say no to buying...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Swisslog Healthcare releases new things, they don’t say whether we are current. We did have a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare needs to be better at responding to their clients’ problems. Swisslog Healthcare...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Pharmacy Manager just doesn’t work; it is poorly programmed and very frustrating to deal with. The...

Jul 2020
||
(0)
 Thank you  Helpful

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Manager

Swisslog Healthcare doesn’t deal with medications very much, so a lot of their wording is weird....

Jul 2020
||
(0)
 Thank you  Helpful

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Manager

We have been dealing with Swisslog Healthcare for a while. We take screenshots or get on calls with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cory Kwarta is very charming. He is pretty good, and he does care. I just don’t think he knows...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is still new enough to us that we haven’t really gotten the money back yet. The software...

Jul 2020
||
(0)
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 or  to see details.

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