Pharmacy Manager
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Service and Support
There was a time when we had a support ticket in with Swisslog Healthcare that was preventing us...
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Service and Support
Recently, we have struggled with Swisslog Healthcare in terms of turnaround times and getting issues...
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Implementation and Training
When we went live with Pharmacy Manager, there was a several-day training where a group of...
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Functionality and Upgrades
There are definitely areas where Pharmacy Manager could be improved, and reporting is one of those...
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Functionality and Upgrades
The implementation and upgrades have been awful. Pharmacy Manager was down for over a week, and we...
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Service and Support
The general support for Swisslog Healthcare is in another country, but the support for Pharmacy...
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Functionality and Upgrades
Pharmacy Manager and the BoxPicker should be one thing. Once Swisslog Healthcare figures those out,...
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ROI / Cost (care and feeding)
We have used the product and have had ongoing issues for quite a while. We have even looked to...
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Functionality and Upgrades
The product is working very poorly. We bought it because we thought it would be 340B compliant, but...
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Implementation and Training
I can't really train people on how to do things in Pharmacy Manager because the system isn't intuitive....
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Other Observations & Comments
I would love to rip out Pharmacy Manager by its roots and get rid of it. I have already asked about...
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Technology
People need to be administrators to understand any of the system's intricacies beyond its basic...
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Functionality and Upgrades
Pharmacy Manager's software isn't very good. I feel like the system is still in its beta and that we...
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Implementation and Training
Things were way better during our implementation than they were afterward because we had a dedicated...
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Service and Support
The system's reports are poor, we can't get support for its bugs, and its upgrades take too long....
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Functionality and Upgrades
Swisslog Healthcare launched a product that wasn't quite ready for prime time, and maintaining that...
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Service and Support
The support people are not proactive at all, and the executive team's involvement is rather lacking....
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Functionality and Upgrades
We only use Pharmacy Manager in the confines of BoxPicker. We haven’t expanded outside of that...
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Functionality and Upgrades
Pharmacy Manager works well as a place where we can look at our inventory in BoxPicker remotely...
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Service and Support
The technical support for Pharmacy Manager is by far the worst I have ever seen. I have had tickets...
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Relationship
Turnover has been a big problem for Swisslog Healthcare. They are lacking a level of expertise with...
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Implementation and Training
Swisslog Healthcare needs further testing and development before they release features to customers....
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Functionality and Upgrades
The ease of use for end users is very simple, but it would be really nice if we could customize users....
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Functionality and Upgrades
The idea behind Pharmacy Manager is inventory control. Without a cycle-count module, it is difficult...
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Relationship
The vendor is actively engaged with us in terms of what we want and need and what enhancements we...
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Service and Support
We have had bad customer service in regard to the Pharmacy Manager software. The BoxPicker is a...
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Relationship
Swisslog Healthcare needs better customer service. We have gotten into spats in the past with...
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Interfacing and Integration
The BoxPicker and Pharmacy Manager products interface well. Our interface team does a good job of...
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Relationship
In order for the vendor to be more proactive, I would like them to send emails that don't seem so...
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