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Pharmacy Manager
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Manager
We have had bad customer service in regard to the Pharmacy Manager software. The BoxPicker is a...
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Manager
Swisslog Healthcare needs better customer service. We have gotten into spats in the past with...
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Manager
The BoxPicker and Pharmacy Manager products interface well. Our interface team does a good job of...
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Manager
In order for the vendor to be more proactive, I would like them to send emails that don't seem so...
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Director
What we like about Pharmacy Manager is the access and visibility of central pharmacy inventory. This...
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Director
There are very few highlights and quite a few challenges with working with Swisslog Healthcare. One...
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Director
One challenge with the product is constructing reporting of user access. We would like to easily...
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Director
We have no integration with our other vendor’s inventory system. We would like to have all our...
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Director
The product has numerous bugs and design flaws. For example, Pharmacy Manager’s ability to collect...
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Director
The vendor has limited and slow software support. For example, one of my people created a ticket...
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Director
One big concern we have is that the vendor provides limited training and reference materials. We...
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Manager
I don’t have a lot of good things to say about Pharmacy Manager. The software is unforgiving of...
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Manager
The support for Pharmacy Manager takes a long time. The vendor's support is always backlogged. I...
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Manager
The threshold for training people here is very high. The system is difficult for people to use, and...
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Director
We had an upgrade that provided us with more robust real-time reports. That was definitely an...
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Analyst/Coordinator
We have had a couple of upgrade fiascos with Pharmacy Manager, so we try to minimize those at all...
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Analyst/Coordinator
There is no service for Pharmacy Manager. We don't have executive involvement. One upgrade in the...
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Analyst/Coordinator
There is a lack of reporting, and that is a headache. I am a data analyst at heart, so I love to...
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Analyst/Coordinator
If someone asked me about Pharmacy Manager, I would tell them to lower their expectations and warn...
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Manager
The only withdrawal that we have been experiencing with the move to Pharmacy Manager is that there...
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Manager
The vendor really doesn't offer any training. We have to train people on our own. There is very poor...
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Manager
We still have a few outstanding requests for integration, but Swisslog Healthcare has met the...
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Manager
Pharmacy Manager is web based but offers very weak reporting. There is no usage analysis or...
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Manager
We have had a lot of issues with Swisslog Healthcare and our wholesaler with prices crossing over. I...
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Manager
Swisslog Healthcare is moving in the right direction, but we had to start from a pretty difficult...
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Manager
Swisslog Healthcare's Pharmacy Manager has allowed us to standardize the way we order medications at...
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Manager
In terms of hardware, the only thing we have integrated with Pharmacy Manager is BoxPicker. I know...
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Manager
Over time, we have had a few different setups. Right now, our pharmacy automation tool runs the...
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Manager
Things like refills come from our dispensing cabinets and go to Pharmacy Manager. Our basic source...
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Manager
When we first went live with Pharmacy Manager, we had to build everything. We were basically given...
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Manager
Pharmacy Manager helps with our par management. We set pars in the system for reorder points. The...
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Manager
There has been a big push to automate things and take the human element out of some things. The...
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Manager
I deal with a customer success manager at Swisslog Healthcare, but I rarely ever deal with anybody...
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Director
Pharmacy Manager is meeting our expectations. There are still some challenges with the software...
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Director
During the implementation of Pharmacy Manager, the only gaps we had were a couple of delays based on...
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Director
Pharmacy Manager doesn't have good communication with our EHR. The formulary update is a manual...
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Director
I like Pharmacy Manager. It is a good product. Pharmacy Manager is not necessarily intuitive to use,...
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Director
The maintenance support is top notch. The maintenance and repair people are right on things....
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Director
Swisslog Healthcare's executives were involved during the go-live. They were involved initially, but...
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Director
During the COVID-19 crisis, Swisslog Healthcare came on-site to do training and provide go-live...
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VP/Other Executive
Swigglog Healthcare has been supportive of us during the COVID-19 crisis. They have sent resources,...
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VP/Other Executive
Swisslog Healthcare’s customer support has been absolutely horrible since the implementation. Their...
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VP/Other Executive
The vendor is not proactive with Pharmacy Manager at all. Only recently was I given a customer...
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VP/Other Executive
We haven't really been live with the system long enough to see tangible outcomes. Prior to the...
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VP/Other Executive
Pharmacy Manager is very manual. I was under the impression that everything was going to be very...
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Director
Our biggest hurdles are user errors and workarounds. The system covers our drug library build and...
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Director
Swisslog Healthcare is fantastic. I have a great working relationship with all of the people from...
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Director
The build and test environment takes time, so sometimes our go-lives for updates are delayed. I...
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Director
I would not buy Pharmacy Manager again. We added the product thinking it would really enhance what...
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Director
During the implementation of Pharmacy Manager and the workflow integration, Swisslog Healthcare...
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Director
I am not aware of any ongoing training for Pharmacy Manager; it is nonexistent. The initial training...
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Director
The ease of use of Pharmacy Manager depends on the role of the user. For the buyer, the solution is...
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Director
The quality of support for Pharmacy Manager has not been very good. They don’t even respond to most...
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Director
We have some real sticking points with Pharmacy Manager. Reporting is one of our main issues. Some...
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Director
Pharmacy Manager is not living up to our expectations. It is supposed to be a comprehensive software...
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Manager
We haven't had any problems with the vendor's support during the COVID-19 crisis. The field support...
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Manager
This product is part of our long-term plans. Every few months, we get an update from a customer...
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Manager
The vendor doesn’t totally keep their promises, but I wouldn't say that they don't. The vendor is...
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Manager
The vendor does not charge for every little thing. The pricing is all taken care of in the RFP and...
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Manager
The vendor's initial training was good. It was in person. The vendor came into our pharmacy to train...
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Manager
The product is status quo. I don’t see any changes being made. The vendor fixes some issues here and...
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Manager
The vendor's customer support line is really bad, but luckily, we do have a local person who...
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Manager
I would love to recommend the product if the vendor could fix all of the things without creating...
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