SyncTimes
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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COO

Functionality and Upgrades

I don't believe that we fully implemented the SyncTimes system to its maximum capability. The...

May 2022
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COO

Interfacing and Integration

The SyncTimes system is not fully interfaced with our EMR at this point. The integration is not...

May 2022
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COO

Functionality and Upgrades

The SyncTimes system gives us the ability to look at cycle time in a way that we would not be able...

May 2022
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Manager

Future Outlook

The vendor is doing a really good job of looking ahead. From the time we started communicating with...

Apr 2022
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Manager

Implementation and Training

SyncTimes did an excellent job with the implementation. They have a really large library of the...

Apr 2022
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Manager

Lessons Learned

The SyncTimes tool has to be used by engaged personnel. The system has all the functionality it...

Apr 2022
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Manager

Functionality and Upgrades

We didn't realize how helpful SyncTimes was going to be with some of our workflows. The solution...

Apr 2022
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Manager

Technology

SyncTimes really tries to deliver new technology, but we still need a few little fixes. The charge...

Apr 2022
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Manager

Relationship

I would tell my peers to make sure that they have good communication with SyncTimes' developers....

Apr 2022
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Manager

Functionality and Upgrades

SyncTimes is a great communication tool for our medical providers and staff members. It helps us...

Apr 2022
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Manager

Functionality and Upgrades

The outcome that we expected from SyncTimes was shorter wait times. We wanted the solution to make...

Apr 2022
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VP/Other Executive

Service and Support

The vendor has a really great business. It seems like they are growing pretty dramatically, and I am...

Apr 2022
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VP/Other Executive

Relationship

The vendor will explore and add all-new functionality whenever we ask for it. The vendor is...

Apr 2022
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VP/Other Executive

Relationship

SyncTimes is such a small company. We work directly with the vendor's CEO or anyone on their team.

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

This system is a really great product. It is cheaper than other solutions that provide less functionality....

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system greatly improved our operational efficiency and patient satisfaction. We definitely...

Apr 2022
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Director

Relationship

My contacts at SyncTimes are very easy to get ahold of when I have questions.

Mar 2022
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Director

ROI / Cost (care and feeding)

SyncTimes was immediately helpful for us, especially for our front desk team. Before we had...

Mar 2022
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Director

Technology

One challenge that we are working through is that when there is a power outage, SyncTimes' monitors...

Mar 2022
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Manager

Functionality and Upgrades

We really like the staff's utilization of the system and the way the system increases flow and gives...

Mar 2022
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Manager

Functionality and Upgrades

The system is very easy to use. When we have a provider come who hasn't worked at a site before, we...

Mar 2022
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Manager

Interfacing and Integration

The vendor did an excellent job with the training on the system. When we implemented the system, the...

Mar 2022
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Manager

Relationship

A lot has been done with the product. I have no doubt that we will constantly be told about new...

Mar 2022
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Physician

Functionality and Upgrades

Right off the bat, SyncTimes' system started saving us time by giving us a way to know where...

Mar 2022
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Physician

Functionality and Upgrades

I would tell anyone who is considering SyncTimes' system that it will save them a lot of time during...

Mar 2022
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Manager

Service and Support

The support we get from the vendor is almost instant. We use the website and push the little help...

Mar 2022
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Physician

Interfacing and Integration

It would be nice if SyncTimes integrated with our EHR more. I know that is not really the point, but...

Mar 2022
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Physician

Functionality and Upgrades

SyncTimes' solution keeps track of where all of our staff members are. That is very helpful. It also...

Mar 2022
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Physician

Functionality and Upgrades

At first, I thought that SyncTimes' system sounded a little weird and that it would be tracking...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When someone puts a room in different statuses, the system tracks how long the status has been...

Mar 2022
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Analyst/Coordinator

Technology

The beacons are a little bulky, and that is one issue that I have. They are tiny, and I appreciate...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

For the most part, I have been happy with the product and how it functions when it is working. I am...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

In the admin console of the SyncTimes system, we are able to update user profiles and add beacons,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of things in the admin console that I want more control of, such as sequestered...

Mar 2022
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COO

Implementation and Training

People only needed about 15 minutes of training to use the system. We didn’t go through weeks of...

Mar 2022
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COO

Lessons Learned

Sometimes SyncTimes will release a really cool feature with some videos and pop-ups about the...

Mar 2022
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COO

Service and Support

Every once in a while, we identify problems that SyncTimes hasn't seen yet, and then we get on the...

Mar 2022
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COO

Relationship

We have worked with everyone from the executives to the account management people at SyncTimes. A...

Mar 2022
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COO

Functionality and Upgrades

We are looking to expand our use of SyncTimes' system, and we are asking our partners why they...

Mar 2022
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COO

Lessons Learned

People have to understand what the process is going to be before they use SyncTimes’ product. People...

Mar 2022
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COO

Functionality and Upgrades

We think of SyncTimes’ product as a patient flow system and a real-time locator system to help team...

Mar 2022
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COO

Functionality and Upgrades

We have used the product for significant process improvements. The main thing that we focus on with...

Mar 2022
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Analyst/Coordinator

Relationship

I like working with SyncTimes. The head people of the company are very friendly. They are very...

Mar 2022
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COO

Win/Loss - Why they were selected (by current clients)

We involved our staff members in the decision process. They sat through the demos and evaluated what...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had issues with charging. Sometimes the micro USB connectors work, and sometimes they don’t....

Mar 2022
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Analyst/Coordinator

Implementation and Training

It is hard to measure some things in the SyncTimes system. SyncTimes doesn't always deliver on...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor needs to establish a relationship and have a point of contact with our IT team so that if...

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We looked at an industry-leading product. However, we felt that it didn't offer much. Most of the...

Mar 2022
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Director

Lessons Learned

The most important thing for a peer to know about the product is that a lot of initial engagement is...

Mar 2022
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Director

Relationship

During the implementation, the vendor came and put tablets in. The person that was leading the...

Mar 2022
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Director

Implementation and Training

The vendor has started putting out self-led trainings that we can do. However, a lot of the...

Mar 2022
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Director

Functionality and Upgrades

The vendor has never come out with integration for our EMR.

Mar 2022
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Manager

Relationship

SyncTimes is a very good company. I am impressed with them. They have grown significantly since our...

Mar 2022
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Manager

Functionality and Upgrades

Our staff and patients love how easily they can do what they need to do in the SyncTimes product....

Mar 2022
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Manager

Functionality and Upgrades

The SyncTimes tablets in the hall have light-up functions that give us a visual of what is happening...

Mar 2022
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Manager

Functionality and Upgrades

We still need a few things that we haven't figured out how to do in the system, but I don't know...

Mar 2022
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Manager

Interfacing and Integration

SyncTimes is up-to-date on everything. They offer integration with our EHR, so they are current with...

Mar 2022
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Manager

ROI / Cost (care and feeding)

SyncTimes provides new trackers for us at no cost, so we haven’t been charged any additional fees....

Mar 2022
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Manager

ROI / Cost (care and feeding)

SyncTimes has absolutely helped us achieve tangible outcomes. We have staff meetings to discuss how...

Mar 2022
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CEO/President

Service and Support

SyncTimes is very open to feedback. Whenever we ask them to come and fix something, they do so...

Mar 2022
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CEO/President

Functionality and Upgrades

SyncTimes keeps track of the time that every employee or participant spends in the room with a...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The patient experience data that we had before was overwhelmingly poor in terms of patient...

Mar 2022
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Manager

Implementation and Training

SyncTimes installed the product themselves. After we went home for the day, they worked through the...

Mar 2022
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Manager

Service and Support

SyncTimes’ support people are phenomenal. They are very responsive, even when we don't think they...

Mar 2022
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Manager

Future Outlook

I expect our satisfaction with SyncTimes to remain very high. We are expanding their product, and...

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

The decision-making process included many different vendors. The cost was obviously important, and...

Mar 2022
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CIO

ROI / Cost (care and feeding)

The system is not cheap, but the vendor has met every single contract deliverable. I don't think...

Mar 2022
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CIO

Implementation and Training

The vendor handled all the training, so once the infrastructure was set up, there was nothing more...

Mar 2022
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CIO

Future Outlook

There are other things we could do with the system that are not there yet, but we have a hunch that...

Mar 2022
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Analyst/Coordinator

Relationship

We appreciate SyncTimes' customer service approach, and I think that is something that should be...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is a lot of data that we can get from SyncTimes, and that is one of the things that the upper...

Mar 2022
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CIO

Other Observations & Comments

The vendor's support contracts work a little differently than other vendors' contracts. SyncTimes...

Mar 2022
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Manager

Implementation and Training

Recently, SyncTimes told us that they are coming up with better onboarding training for new users....

Mar 2022
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Analyst/Coordinator

Service and Support

SyncTimes has been a really terrific support, and they always let us know anytime there are new...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are pretty happy with the product. It is super easy to use, and all of the tablets that they...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

After observing that our physicians were spending too much time with patients, we wanted to reduce...

Mar 2022
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CEO/President

Functionality and Upgrades

SyncTimes has a sad or smiley face that the patients can press in the room, and the feedback is...

Mar 2022
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CEO/President

Future Outlook

We still need a lot of improvement as we move forward. SyncTimes continues to improve their system....

Mar 2022
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Director

Functionality and Upgrades

SyncTimes makes it easy to communicate with each other while we are in the clinic. We have tablets...

Mar 2022
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Director

ROI / Cost (care and feeding)

Before we had SyncTimes, a lot of our time was spent just looking for people when we came up with a...

Mar 2022
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Director

Functionality and Upgrades

Our expectation was that the product would make our day-to-day work a bit easier. Recently, I dug...

Mar 2022
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