Analytics Explorer Commentary
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Bradley Hunter
VP Value-based Care, Payer, and Core Solutions
KLAS VP Value-based Care, Payer, and Core Solutions - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Relationship

The support from Syntellis is not good. We create a support ticket on the web, and someone...

Jun 2024
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Analyst/Coordinator

Product

We use Analytics Explorer to display all sorts of different data across the enterprise. The product...

Jun 2024
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Analyst/Coordinator

Product, Value

There is nothing wrong with what we are running or what we are doing in Analytics Explorer, but we...

Jun 2024
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CMIO

Relationship

We had a significant issue with our last upgrade. That was a weird technical thing. Eventually, we...

Feb 2024
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Analyst/Coordinator

Product

The flexibility of the data Analytics Explorer accepts is probably the product's number-one...

Jan 2024
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Analyst/Coordinator

Relationship, Product

There are little annoyances with the software on occasion, but Syntellis doesn't own it. It is TIBCO...

Jan 2024
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Analyst/Coordinator

Value

As far as customer service goes with troubleshooting, if something arises or something weird comes...

Jan 2024
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Analyst/Coordinator

Loyalty

Analytics Explorer is easier compared to Syntellis’ PM product because we can build whatever we can...

Jan 2024
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Director

Relationship

The vendor's support team is really helpful. I like their willingness to schedule ongoing meetings...

Jan 2024
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Director

Product

When I have the option to pick between Analytics Explorer and another product I'm familiar with, I...

Jan 2024
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Director

Loyalty

We will have an upgraded version of the product within the next year. I'm excited about the new...

Jan 2024
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Director

Relationship

The people that support the products are knowledgeable, helpful, and available. And I believe that...

Dec 2023
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Director

Product

Analytics Explorer just takes some time to get used to it. But we all learn differently, so it also...

Dec 2023
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CFO

Relationship

There isn’t anything Syntellis needs to do; the product is what it is. If I were Syntellis, I would...

Dec 2023
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CFO

Loyalty, Product

Analytics Explorer operates with all of our systems; we are able to load things as well. The way it...

Dec 2023
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CFO

Product

With the output of the analytics, I often find myself hitting Print Screen because I can do a better...

Dec 2023
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CFO

Value

Analytics Explorer is a repackaged product. I was really thinking I could save money by just going...

Dec 2023
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CFO

Operations

Syntellis has kept their promises with the product and the development of the tools, but we don't...

Dec 2023
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Director

Relationship

Analytics Explorer has changed as much as any product we have used, but it is a really good one. The...

Aug 2023
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Director

Product

We don't use our Analytics Explorer for interoperability or integration, but we can bring data in....

Aug 2023
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