Analytics Explorer Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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CMIO

Relationship

We had a significant issue with our last upgrade. That was a weird technical thing. Eventually, we...

Feb 2024
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Analyst/Coordinator

Product

The flexibility of the data Analytics Explorer accepts is probably the product's number-one...

Jan 2024
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Analyst/Coordinator

Relationship, Product

There are little annoyances with the software on occasion, but Syntellis doesn't own it. It is TIBCO...

Jan 2024
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Analyst/Coordinator

Value

As far as customer service goes with troubleshooting, if something arises or something weird comes...

Jan 2024
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Analyst/Coordinator

Loyalty

Analytics Explorer is easier compared to Syntellis’ PM product because we can build whatever we can...

Jan 2024
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Director

Relationship

The vendor's support team is really helpful. I like their willingness to schedule ongoing meetings...

Jan 2024
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Director

Product

When I have the option to pick between Analytics Explorer and another product I'm familiar with, I...

Jan 2024
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Director

Loyalty

We will have an upgraded version of the product within the next year. I'm excited about the new...

Jan 2024
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Director

Relationship

The people that support the products are knowledgeable, helpful, and available. And I believe that...

Dec 2023
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Director

Product

Analytics Explorer just takes some time to get used to it. But we all learn differently, so it also...

Dec 2023
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CFO

Relationship

There isn’t anything Syntellis needs to do; the product is what it is. If I were Syntellis, I would...

Dec 2023
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CFO

Loyalty, Product

Analytics Explorer operates with all of our systems; we are able to load things as well. The way it...

Dec 2023
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CFO

Product

With the output of the analytics, I often find myself hitting Print Screen because I can do a better...

Dec 2023
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CFO

Value

Analytics Explorer is a repackaged product. I was really thinking I could save money by just going...

Dec 2023
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CFO

Operations

Syntellis has kept their promises with the product and the development of the tools, but we don't...

Dec 2023
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Director

Relationship

Analytics Explorer has changed as much as any product we have used, but it is a really good one. The...

Aug 2023
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Director

Product

We don't use our Analytics Explorer for interoperability or integration, but we can bring data in....

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There has been some uncertainty and instability among the vendor's resources, and some of the...

May 2023
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VP/Other Executive

Product

The tool is very innovative. It is extremely easy for developers and users to use, and that is...

May 2023
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VP/Other Executive

Relationship, Product

Syntellis has always been a good partner, and we have done really great things with Syntellis'...

May 2023
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VP/Other Executive

Operations

There definitely could be more training options for Analytics Explorer.

May 2023
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Analyst/Coordinator

Relationship, Product

Syntellis keeps updating Analytics Explorer with new versions, and Syntellis has talked about...

Apr 2023
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Analyst/Coordinator

Operations, Product

The work groups for Analytics Explorer are pretty solid. Some of the features in Analytics Explorer,...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Syntellis has a web portal for submitting service requests, and Syntellis is always punctual with...

Apr 2023
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Analyst/Coordinator

Relationship

We get continual email correspondence from Syntellis about upgrades or things that they uncovered...

Apr 2023
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Manager

Product, Product

My team and I really like the product. The recent upgrades have been as smooth as silk. We have...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We have had positive feedback from everybody that we have dealt with at Syntellis. We get everything...

Apr 2023
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Manager

Operations, Operations

The implementation process for us was very long and very tedious.

Apr 2023
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Director

Product

We are happy with Syntellis' system. Syntellis is one of the better vendors that we work with. The...

Apr 2023
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