Tableau
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Ryan Pretnik
Research Director
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User Commentary

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Manager

Other Observations & Comments

I am critical of vendors all the time. Keeping all promises is a black-and-white answer. Tableau...

Dec 2022
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Manager

Implementation and Training

YouTube provides much more educational content than Tableau does. There is a lot that we can do in...

Dec 2022
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Manager

Service and Support

The Salesforce acquisition of Tableau has set the vendor back in the customer service space. I have...

Dec 2022
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Director

ROI / Cost (care and feeding)

Tableau Desktop has fantastic visualizations and is a really great communication tool. Part of my...

Dec 2022
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Director

Functionality and Upgrades

Tableau Desktop has some built-in things that are a bit annoying. We cannot share data...

Dec 2022
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Director

Functionality and Upgrades

We build dashboards for our executive team, and those dashboards link to a subset of our data. We...

Dec 2022
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Manager

Functionality and Upgrades

I have been in the BI space for many years and have used many other products, but hands down,...

Dec 2022
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Manager

Service and Support

Tableau has been pretty good and proactive about alerting us to security patch issues. Things have...

Dec 2022
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Director

Functionality and Upgrades

We can't download things well in Tableau Desktop. End users are not able to get to their...

Nov 2022
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Director

Other Observations & Comments

We don’t have to do any training with Tableau Desktop, but that may be because many of our users are...

Nov 2022
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Director

Functionality and Upgrades

Tableau has implemented a few upgrades, and one of those upgrades implemented some functionality...

Nov 2022
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Director

Functionality and Upgrades

Tableau Online is meeting our expectations, but I am not extremely satisfied with it. With Tableau...

Nov 2022
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Director

Functionality and Upgrades

We are fairly satisfied with Tableau's system. It is a stable, reliable, and responsive solution.

Nov 2022
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Director

Future Outlook

Our experience with Tableau's solution will improve. The more our users use the system, the more...

Nov 2022
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Director

Functionality and Upgrades

Tableau's system doesn't meet all of our needs. We have had some struggles with doing some of the...

Nov 2022
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Director

Functionality and Upgrades

Tableau Online has a lot of desirable outcomes, and we have had a lot of positive feedback from our...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

I work with a lot of physicians, and a lot of them want the data that Tableau Server provides, but...

Nov 2022
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Director

Service and Support

I haven’t seen Tableau be all that proactive. They do have a customer portal, and they do the...

Oct 2022
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Director

Interfacing and Integration

Tableau Server integrates well, and we can configure it to be a secure platform. We have it tied to...

Oct 2022
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Director

Functionality and Upgrades

Tableau has a relatively smooth upgrade process that doesn’t come with any surprises. We can make...

Oct 2022
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VP/Other Executive

Lessons Learned

In the current state of what is available in healthcare, I would buy Tableau Server again because of...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We are using Tableau Server for visualization and reporting, and the product is working really well....

Sep 2022
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VP/Other Executive

Relationship

Tableau does a good job of taking care of us and addressing our needs. We recognize that we are a...

Sep 2022
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Analyst/Coordinator

Technology

I never have to open tickets for Tableau Desktop. I can always figure out why something is not...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We are very behind on upgrades from Tableau. The upgrades do not always go as planned. They get...

Sep 2022
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Analyst/Coordinator

Service and Support

I have never had to reach out to Tableau for assistance. I know other people in our organization...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Although Tableau Desktop requires training, the software is user-friendly. I use it a lot for...

Sep 2022
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Director

Functionality and Upgrades

My team was able to set up Tableau Server and has been able to manage it completely to this day. In...

Sep 2022
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Director

Relationship

Our representative at Tableau changes often, and it is really hard to keep track of our...

Sep 2022
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Director

Service and Support

Tableau’s desktop product is owned by the individual departments. The management of that product has...

Sep 2022
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Analyst/Coordinator

Lessons Learned

The product functions pretty well once we get it set up, but the downside is the product is not the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Tableau should make the ease of formatting more logical, as it is in Microsoft products. If we want...

Aug 2022
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Analyst/Coordinator

Implementation and Training

I would like to see a bit more communication and training sessions from this vendor. The generic...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

This is a product that we can dump all our data into, and the system creates charts and graphs and...

Jul 2022
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Analyst/Coordinator

Service and Support

I would like to have a customer satisfaction representative from Tableau and not just the employee...

Jul 2022
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Analyst/Coordinator

Technology

I would like to see this product perform a bit faster. The system lags a bit.

Jul 2022
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Director

Functionality and Upgrades

The product is just good. We use the desktop tool if we are pulling out a lot of data and doing a...

Jun 2022
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Director

Technology

Tableau Desktop lives in the IT space with the management of licenses and how much information we...

Jun 2022
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Director

Technology

The technology behind Tableau Desktop is amazing. Connecting that technology in an automated fashion...

Jun 2022
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Director

Service and Support

Tableau has many customers and a good user community with lots of support resources on their...

Jun 2022
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Director

Functionality and Upgrades

I can tell from the feedback from our end users that they love the product. I have seen the...

Jun 2022
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Director

Relationship

On the service front, Tableau seems to have this attitude that they are so good and that they don't...

Jun 2022
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Director

Service and Support

We get good service from Tableau; they jump on things. I haven’t had to use any web or phone support...

Jun 2022
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Director

ROI / Cost (care and feeding)

The vendor bundles their fees. The product isn’t a cheap product to have, but the vendor doesn’t...

Jun 2022
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Director

Functionality and Upgrades

We haven’t had any problems with the upgrades to Tableau Server. The system allows us to pull in...

Jun 2022
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CFO

Other Observations & Comments

I am skeptical of the Salesforce purchase and what that means for Tableau in the future. I am...

Jun 2022
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CMIO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, but I wish they didn’t charge a per-user license...

Apr 2022
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CMIO

Relationship

I never hear any issues about the vendor not being supportive. We don’t have much vendor executive...

Apr 2022
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Manager

Functionality and Upgrades

There are some things that Tableau could do a bit better. When it comes to visualization, there are...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Tableau Desktop is adequate. The desktop has a lot of good features. We have gotten a lot of value...

Apr 2022
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Manager

Functionality and Upgrades

I would like to see improvements with Tableau connecting data sources. I have seen demos for other...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

The product is not meeting our needs because we can't afford enough licenses.

Mar 2022
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CMIO

Functionality and Upgrades

We only use the product for a particular function, and that is partly because there is a group of...

Mar 2022
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Manager

Functionality and Upgrades

Tableau has been a game changer for us. I can’t rate them high enough for what they do. Their...

Mar 2022
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Manager

Functionality and Upgrades

There are a lot of groups that have now started dabbling in Tableau's system. COVID-19 was an...

Mar 2022
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Manager

ROI / Cost (care and feeding)

What people don't like about Tableau Desktop is there is definitely an SQL overtone to it, so to be...

Mar 2022
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Manager

Future Outlook

If my crystal ball is right, I think our use of Tableau Desktop will become niche. A few people in...

Mar 2022
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Analyst/Coordinator

Service and Support

Training is very available, and the vendor has extensive support resources, although I use support...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We have used the product to create different dashboards in different areas of our organization. We...

Mar 2022
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CMIO

Functionality and Upgrades

Tableau is pretty good at quality and implementation. Since everything is cloud based, the product...

Feb 2022
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CMIO

Other Observations & Comments

I would recommend Tableau because they pretty much cornered the market. I don't really have much of...

Feb 2022
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CMIO

ROI / Cost (care and feeding)

For what Tableau Online is, it is very good at doing what the vendor promised it would do. The...

Feb 2022
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CMIO

Functionality and Upgrades

The product is definitely easier to use than Excel pivot tables. But depending on how the dashboards...

Feb 2022
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CMIO

Other Observations & Comments

Our future satisfaction depends on how Tableau does with their merger and what their level of...

Feb 2022
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CMIO

Functionality and Upgrades

Tableau does a great job of allowing complicated dashboards to be customized by end users. I could...

Feb 2022
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CMIO

Functionality and Upgrades

The product has a weakness in integration because the dashboards are not easily integrated with each...

Feb 2022
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CMIO

Functionality and Upgrades

Tableau definitely updates the product, and the visualization and coding have become easier.

Feb 2022
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CMIO

Service and Support

As far as proactivity goes, I don't see the vendor reaching out to us very much.

Feb 2022
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CMIO

Service and Support

Tableau is pretty responsive when we ask for help for system-wide issues or local issues.

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Tableau is making positive investments to improve the product. Tableau releases new features in...

Feb 2022
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VP/Other Executive

Interfacing and Integration

I would like to see a road map for developing standard functionality for product acquisitions. The...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Tableau is fine. The pricing we got is not cheap, but it is better than their new pricing, which is...

Feb 2022
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Manager

Other Observations & Comments

We don't ask very much of the Tableau team other than to fix their security issues. They are trying...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We have to pay a bunch of extra money for Tableau to get premium support. I can understand if they...

Feb 2022
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Manager

Relationship

Because the vendor is potentially going to get a lot of money from us, I have a lot of contact from...

Feb 2022
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Manager

Functionality and Upgrades

We use Tableau's software all for all of our COVID-19 reporting. It is such an easy tool to use that...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The caveat to our score for getting our money’s worth with Tableau is the pricing that we have. I...

Feb 2022
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Analyst/Coordinator

Implementation and Training

We really didn't receive training from Tableau besides online training that we could do on our own....

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is somewhat difficult to use. It is just such a complicated piece of software, and it...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We had a big initial investment, so now we just have to produce more on our side to see a complete...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I am not a big fan of Tableau Online, but we are committed to using it for the foreseeable future....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

My biggest issue with Tableau Online is that it is a lot more than we would ever use because we do...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We went with Tableau Online because the tool we were using didn’t allow people to produce a...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Even though we are still kind of new on the product, looking back at all the material online, I can...

Feb 2022
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Analyst/Coordinator

Service and Support

When there was a vulnerability with a potential security issue for Tableau's customers, Tableau...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor is helpful. If we have a question, they are usually good to work with. We only have one...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

Tableau's support is kind of different from most other software vendors' support that I have used....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

What our users really like about Tableau Online is the report generator, which is a great...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Some issues came up with the current version of Tableau Online that caused us to take a pause, but...

Feb 2022
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VP/Other Executive

Future Outlook

I would choose to stay with Tableau Online because we wouldn’t want to change something and risk...

Feb 2022
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VP/Other Executive

Other Observations & Comments

Tableau does not nickel-and-dime, but they get a lot of money up front. I wish I had more work I...

Feb 2022
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VP/Other Executive

Technology

We use Tableau Online in a limited way. The vendor may be bringing new technologies that heavy-duty...

Feb 2022
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VP/Other Executive

Relationship

Tableau is great to work with. We work with account executives and others who are accessible in the...

Feb 2022
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Director

ROI / Cost (care and feeding)

Tableau avoids charging for every little thing, especially in the beginning. Their pricing is...

Feb 2022
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Director

Functionality and Upgrades

When I introduced the Tableau dashboards, people went crazy over them. The system absolutely...

Feb 2022
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Director

Implementation and Training

Some of the product’s functionality takes a little more time to learn than some of the promotional...

Feb 2022
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Director

ROI / Cost (care and feeding)

The pandemic has hit healthcare so hard. I generated year-over-year data easily in Tableau, and I...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Tableau Server is doing pretty well. We started out with another vendor, and their product was not...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Tableau can get expensive, depending on what we are doing with it. But for the most part, Tableau is...

Jan 2022
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VP/Other Executive

Implementation and Training

Once we implemented Tableau Server, it was implemented. We just turn the product on, and then our...

Jan 2022
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VP/Other Executive

Relationship

Tableau is a large company. I am an itty-bitty fish in the Tableau pond.

Jan 2022
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