Tableau
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
I am critical of vendors all the time. Keeping all promises is a black-and-white answer. Tableau...
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Implementation and Training
YouTube provides much more educational content than Tableau does. There is a lot that we can do in...
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Service and Support
The Salesforce acquisition of Tableau has set the vendor back in the customer service space. I have...
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ROI / Cost (care and feeding)
Tableau Desktop has fantastic visualizations and is a really great communication tool. Part of my...
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Functionality and Upgrades
Tableau Desktop has some built-in things that are a bit annoying. We cannot share data...
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Functionality and Upgrades
We build dashboards for our executive team, and those dashboards link to a subset of our data. We...
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Functionality and Upgrades
I have been in the BI space for many years and have used many other products, but hands down,...
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Service and Support
Tableau has been pretty good and proactive about alerting us to security patch issues. Things have...
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Functionality and Upgrades
We can't download things well in Tableau Desktop. End users are not able to get to their...
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Other Observations & Comments
We don’t have to do any training with Tableau Desktop, but that may be because many of our users are...
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Functionality and Upgrades
Tableau has implemented a few upgrades, and one of those upgrades implemented some functionality...
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Functionality and Upgrades
Tableau Online is meeting our expectations, but I am not extremely satisfied with it. With Tableau...
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Functionality and Upgrades
We are fairly satisfied with Tableau's system. It is a stable, reliable, and responsive solution.
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Future Outlook
Our experience with Tableau's solution will improve. The more our users use the system, the more...
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Functionality and Upgrades
Tableau's system doesn't meet all of our needs. We have had some struggles with doing some of the...
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Functionality and Upgrades
Tableau Online has a lot of desirable outcomes, and we have had a lot of positive feedback from our...
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Functionality and Upgrades
I work with a lot of physicians, and a lot of them want the data that Tableau Server provides, but...
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Service and Support
I haven’t seen Tableau be all that proactive. They do have a customer portal, and they do the...
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Interfacing and Integration
Tableau Server integrates well, and we can configure it to be a secure platform. We have it tied to...
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Functionality and Upgrades
Tableau has a relatively smooth upgrade process that doesn’t come with any surprises. We can make...
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Lessons Learned
In the current state of what is available in healthcare, I would buy Tableau Server again because of...
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Functionality and Upgrades
We are using Tableau Server for visualization and reporting, and the product is working really well....
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Relationship
Tableau does a good job of taking care of us and addressing our needs. We recognize that we are a...
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Technology
I never have to open tickets for Tableau Desktop. I can always figure out why something is not...
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Implementation and Training
We are very behind on upgrades from Tableau. The upgrades do not always go as planned. They get...
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Service and Support
I have never had to reach out to Tableau for assistance. I know other people in our organization...
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Functionality and Upgrades
Although Tableau Desktop requires training, the software is user-friendly. I use it a lot for...
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Functionality and Upgrades
My team was able to set up Tableau Server and has been able to manage it completely to this day. In...
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Relationship
Our representative at Tableau changes often, and it is really hard to keep track of our...
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Service and Support
Tableau’s desktop product is owned by the individual departments. The management of that product has...
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Lessons Learned
The product functions pretty well once we get it set up, but the downside is the product is not the...
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Functionality and Upgrades
Tableau should make the ease of formatting more logical, as it is in Microsoft products. If we want...
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Implementation and Training
I would like to see a bit more communication and training sessions from this vendor. The generic...
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Functionality and Upgrades
This is a product that we can dump all our data into, and the system creates charts and graphs and...
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Service and Support
I would like to have a customer satisfaction representative from Tableau and not just the employee...
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Technology
I would like to see this product perform a bit faster. The system lags a bit.
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Functionality and Upgrades
The product is just good. We use the desktop tool if we are pulling out a lot of data and doing a...
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Technology
Tableau Desktop lives in the IT space with the management of licenses and how much information we...
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Technology
The technology behind Tableau Desktop is amazing. Connecting that technology in an automated fashion...
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Service and Support
Tableau has many customers and a good user community with lots of support resources on their...
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Functionality and Upgrades
I can tell from the feedback from our end users that they love the product. I have seen the...
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Relationship
On the service front, Tableau seems to have this attitude that they are so good and that they don't...
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Service and Support
We get good service from Tableau; they jump on things. I haven’t had to use any web or phone support...
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ROI / Cost (care and feeding)
The vendor bundles their fees. The product isn’t a cheap product to have, but the vendor doesn’t...
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Functionality and Upgrades
We haven’t had any problems with the upgrades to Tableau Server. The system allows us to pull in...
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Other Observations & Comments
I am skeptical of the Salesforce purchase and what that means for Tableau in the future. I am...
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ROI / Cost (care and feeding)
The vendor avoids charging for every little thing, but I wish they didn’t charge a per-user license...
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Relationship
I never hear any issues about the vendor not being supportive. We don’t have much vendor executive...
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Functionality and Upgrades
There are some things that Tableau could do a bit better. When it comes to visualization, there are...
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ROI / Cost (care and feeding)
Tableau Desktop is adequate. The desktop has a lot of good features. We have gotten a lot of value...
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Functionality and Upgrades
I would like to see improvements with Tableau connecting data sources. I have seen demos for other...
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ROI / Cost (care and feeding)
The product is not meeting our needs because we can't afford enough licenses.
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Functionality and Upgrades
We only use the product for a particular function, and that is partly because there is a group of...
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Functionality and Upgrades
Tableau has been a game changer for us. I can’t rate them high enough for what they do. Their...
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Functionality and Upgrades
There are a lot of groups that have now started dabbling in Tableau's system. COVID-19 was an...
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ROI / Cost (care and feeding)
What people don't like about Tableau Desktop is there is definitely an SQL overtone to it, so to be...
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Future Outlook
If my crystal ball is right, I think our use of Tableau Desktop will become niche. A few people in...
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Service and Support
Training is very available, and the vendor has extensive support resources, although I use support...
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Functionality and Upgrades
We have used the product to create different dashboards in different areas of our organization. We...
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Functionality and Upgrades
Tableau is pretty good at quality and implementation. Since everything is cloud based, the product...
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Other Observations & Comments
I would recommend Tableau because they pretty much cornered the market. I don't really have much of...
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ROI / Cost (care and feeding)
For what Tableau Online is, it is very good at doing what the vendor promised it would do. The...
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Functionality and Upgrades
The product is definitely easier to use than Excel pivot tables. But depending on how the dashboards...
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Other Observations & Comments
Our future satisfaction depends on how Tableau does with their merger and what their level of...
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Functionality and Upgrades
Tableau does a great job of allowing complicated dashboards to be customized by end users. I could...
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Functionality and Upgrades
The product has a weakness in integration because the dashboards are not easily integrated with each...
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Functionality and Upgrades
Tableau definitely updates the product, and the visualization and coding have become easier.
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Service and Support
As far as proactivity goes, I don't see the vendor reaching out to us very much.
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Service and Support
Tableau is pretty responsive when we ask for help for system-wide issues or local issues.
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Functionality and Upgrades
Tableau is making positive investments to improve the product. Tableau releases new features in...
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Interfacing and Integration
I would like to see a road map for developing standard functionality for product acquisitions. The...
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ROI / Cost (care and feeding)
Tableau is fine. The pricing we got is not cheap, but it is better than their new pricing, which is...
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Other Observations & Comments
We don't ask very much of the Tableau team other than to fix their security issues. They are trying...
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ROI / Cost (care and feeding)
We have to pay a bunch of extra money for Tableau to get premium support. I can understand if they...
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Relationship
Because the vendor is potentially going to get a lot of money from us, I have a lot of contact from...
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Functionality and Upgrades
We use Tableau's software all for all of our COVID-19 reporting. It is such an easy tool to use that...
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ROI / Cost (care and feeding)
The caveat to our score for getting our money’s worth with Tableau is the pricing that we have. I...
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Implementation and Training
We really didn't receive training from Tableau besides online training that we could do on our own....
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Functionality and Upgrades
The system is somewhat difficult to use. It is just such a complicated piece of software, and it...
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Other Observations & Comments
We had a big initial investment, so now we just have to produce more on our side to see a complete...
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ROI / Cost (care and feeding)
I am not a big fan of Tableau Online, but we are committed to using it for the foreseeable future....
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Functionality and Upgrades
My biggest issue with Tableau Online is that it is a lot more than we would ever use because we do...
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Functionality and Upgrades
We went with Tableau Online because the tool we were using didn’t allow people to produce a...
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Functionality and Upgrades
Even though we are still kind of new on the product, looking back at all the material online, I can...
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Service and Support
When there was a vulnerability with a potential security issue for Tableau's customers, Tableau...
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Service and Support
The vendor is helpful. If we have a question, they are usually good to work with. We only have one...
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Other Observations & Comments
Tableau's support is kind of different from most other software vendors' support that I have used....
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Functionality and Upgrades
What our users really like about Tableau Online is the report generator, which is a great...
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Functionality and Upgrades
Some issues came up with the current version of Tableau Online that caused us to take a pause, but...
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Future Outlook
I would choose to stay with Tableau Online because we wouldn’t want to change something and risk...
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Other Observations & Comments
Tableau does not nickel-and-dime, but they get a lot of money up front. I wish I had more work I...
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Technology
We use Tableau Online in a limited way. The vendor may be bringing new technologies that heavy-duty...
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Relationship
Tableau is great to work with. We work with account executives and others who are accessible in the...
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ROI / Cost (care and feeding)
Tableau avoids charging for every little thing, especially in the beginning. Their pricing is...
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Functionality and Upgrades
When I introduced the Tableau dashboards, people went crazy over them. The system absolutely...
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Implementation and Training
Some of the product’s functionality takes a little more time to learn than some of the promotional...
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ROI / Cost (care and feeding)
The pandemic has hit healthcare so hard. I generated year-over-year data easily in Tableau, and I...
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ROI / Cost (care and feeding)
Tableau Server is doing pretty well. We started out with another vendor, and their product was not...
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ROI / Cost (care and feeding)
Tableau can get expensive, depending on what we are doing with it. But for the most part, Tableau is...
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Implementation and Training
Once we implemented Tableau Server, it was implemented. We just turn the product on, and then our...
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Relationship
Tableau is a large company. I am an itty-bitty fish in the Tableau pond.
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