ACUITY (Small Health Plans Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:00:18 PM and Model.EvProductId = 92809

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

The product is very reasonably priced. If an organization has the funding to pay the vendor to...

Dec 2019
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Manager

Functionality and Upgrades

We can pretty much tailor the product to do what we want. We can relabel fields and add more fields...

Dec 2019
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Manager

Functionality and Upgrades

I don't think my satisfaction with the product will change in a year from now. I don't know whether...

Dec 2019
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Manager

Service and Support

We did an upgrade, and TCS Healthcare came on-site and did training. They were very good at breaking...

Dec 2019
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Manager

Functionality and Upgrades

I am looking for more performance reports and productivity reports for my staff members. We know how...

Dec 2019
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Manager

Relationship

We have no plans to change products. I think I would buy the product again. I haven't researched...

Dec 2019
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Director

Interfacing and Integration

We have one particular piece of our business that we have not been able to integrate into the...

Nov 2019
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Director

Relationship

In the past, TCS Healthcare reached out to us frequently and proactively for feedback. That seems to...

Nov 2019
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Director

Other Observations & Comments

The system hasn’t really driven many outcomes. That is not to say that a system necessarily should...

Nov 2019
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Director

Relationship

No one is better at serving their customers than TCS Healthcare. For the most part, the software...

Nov 2019
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Director

ROI / Cost (care and feeding)

I think that we are extremely self sufficient from a technology standpoint. We do a lot of the...

Nov 2019
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Director

Functionality and Upgrades

On a few different occasions, the vendor has really reached out proactively to look for feedback...

Nov 2019
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VP/Other Executive

Relationship

TCS Healthcare is very timely and honest about keeping their promises. When we ask them a question,...

Oct 2019
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VP/Other Executive

Other Observations & Comments

The learning curve is a big part of the ease-of-use challenges. Another part is the age group. I...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

The programming customization is very user friendly. I don't have a computer background, but I can...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We have been very happy with ACUITY Advanced Care. I don’t get a lot of support calls regarding it....

May 2019
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Analyst/Coordinator

Service and Support

Whenever we have had any kind of issue, even if it has had to do with customizations we have put in...

May 2019
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Analyst/Coordinator

Relationship

The team that worked on our implementation went above and beyond to try to help us configure the...

May 2019
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Director

Implementation and Training

There have been some changes in the way TCS Healthcare does business since the last upgrade; the...

Sep 2018
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Director

Sales and Contracting

The product itself works well, but there is always room for improvement. TCS Healthcare rebuilt...

Sep 2018
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Director

Relationship

A few years ago, I would have given TCS Healthcare top scores. But in the last couple of years,...

Sep 2018
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Director

Technology

The care management tool is becoming a bit antiquated. There is also opportunity for improvement...

Sep 2018
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Director

Functionality and Upgrades

I have recommended TCS Healthcare to several colleagues. We purchased ACUITY Advanced Care because...

Sep 2018
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Director

Service and Support

For TCS Healthcare to improve, they may need to spend more time listening to their customers. TCS...

Sep 2018
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Director

Relationship

With the new leadership, I hope TCS Healthcare continues to support the great people that are...

Sep 2018
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Director

Service and Support

The customer service has always been better than average. TCS Healthcare is very prompt and tries to...

Sep 2018
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Manager

Service and Support

The best thing about TCS Healthcare is their support. I like the transparency in their data and...

Aug 2018
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Manager

Other Observations & Comments

TCS Healthcare needs faster delivery with the web technology, and they need better documentation....

Aug 2018
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CIO

Technology

ACUITY Advanced Care needs to move to a new platform. It is on a single-threaded server, and it uses...

Mar 2018
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CIO

Other Observations & Comments

We do get value some from ACUITY Advanced Care. It is an okay solution, but we really need something...

Mar 2018
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Manager

Service and Support

TCS Healthcare helps us out when we have problems, and they are doing a great job. Their turnaround...

Oct 2017
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Manager

Functionality and Upgrades

Every six months we get updates that have system enhancements, and the updates correct bugs in the...

Oct 2017
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Manager

Service and Support

I measure outcomes by how many calls I have to make when something is not working or how many...

Oct 2017
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