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Tegria Data & Analytics Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

When we started working with Tegria, we signed an agreement for a specific number of hours for a...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Analyst/Coordinator

Tegria has been integral to our success. They have trained us a lot, and they have shown me how to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

All of the consultants we’ve worked with from Tegria have been wonderful. I know they aren't...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We specifically went with Tegria because of one of the consultants. We had worked very closely with...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Tegria is very responsive. Their consultants are professional. They do not hesitate to share their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The firm helps us optimize our work, like clinical and financial workflows, by creating BI reports,...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

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