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Virtual Care Platform (InTouch) Comments
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User Commentary

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CMIO

Functionality and Upgrades

The whole reason we went with Teladoc Health is the workforce. We don’t have to worry about the...

Nov 2020
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CMIO

Functionality and Upgrades

The vendor has on-demand urgent care that has worked out really well. Patients just go to a website...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

The technology is not integrated at all. If a person has a Teladoc Health encounter, we don’t see...

Nov 2020
(0)
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 or  to see details.

CMIO

ROI / Cost (care and feeding)

The product seems very expensive. The start-up fees were hundreds of thousands of dollars, and we...

Nov 2020
(0)
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 or  to see details.

CMIO

Other Observations & Comments

During the COVID-19 crisis, I haven’t seen any additional support from the vendor. We still use the...

Nov 2020
(0)
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 or  to see details.

CMIO

Other Observations & Comments

There is a question mark surrounding whether the product is part of our long-term plans. It is...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

I have spent a lot of time in the telehealth space. People often confuse the workforce and the...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

InTouch's system is for inpatient care and specifically telestroke care. The system is a...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

The access to InTouch's system has been at the very top. We haven't had many issues with InTouch's...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Because of how finances are structured in our state, oftentimes Teladoc Health has to be in contact...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Teladoc Health keeps their promises. We haven't been disappointed. The system is doing exactly what...

Oct 2020
(0)
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VP/Other Executive

Service and Support

When our staff members connect with Teladoc Health, the support is really good. I have easy access...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

I would tell someone considering Teladoc Health's system that it is nice to have 24/7 access to...

Oct 2020
(0)
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Director

Other Observations & Comments

I can't really say that the vendor has integrated any new technologies. We don't do any integration...

Oct 2020
(0)
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Director

Implementation and Training

On the InTouch Health side, the training has been good. The product is pretty intuitive, and the...

Oct 2020
(0)
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Director

Functionality and Upgrades

Our needs have evolved since we first started. We need the ability to have multiparty support. That...

Oct 2020
(0)
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Director

Service and Support

There is a good support line that we can call. The technical support people are pretty good. When we...

Oct 2020
(0)
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Director

Other Observations & Comments

I would be likely to recommend the vendor, but my recommendation would depend on whether others are...

Oct 2020
(0)
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Director

Implementation and Training

We knew we were headed in the direction of telemedicine, and that was part of our strategy all...

Oct 2020
(0)
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Director

Future Outlook

We have had good luck with Teladoc Health's system. I would highly recommend it to others. I think...

Oct 2020
(0)
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Director

Relationship

We have worked with the vendor quite a bit. A lot of the frustration has been with a patient not...

Oct 2020
(0)
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Director

Service and Support

The vendor was fantastic in the way they supported us during the COVID-19 crisis. We really kicked...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We were implementing telestroke prior to COVID-19, so we were set up and ready to go with...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

During COVID-19, we had a need for video visits in other parts of the organization. We initiated...

Oct 2020
(0)
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VP/Other Executive

Service and Support

We want InTouch Health to be part of our long-term plans. We were going to continue a relationship...

Oct 2020
(0)
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VP/Other Executive

Service and Support

The vendor mostly keeps promises. They failed in the beginning during the implementation, and that...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing because they charge so much up front. We are...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

The training was good. I am not a user, but during the implementation and training, all of our...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

There are some integration goals that InTouch Health still has to work on, like integration with our...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Delivering new technology is where InTouch Health drops in my rating. They tried to push new...

Oct 2020
(0)
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VP/Other Executive

Service and Support

InTouch Health should be proactively monitoring our connectivity. In that area, they are doing fine...

Oct 2020
(0)
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VP/Other Executive

Relationship

There has pretty much been no vendor executive involvement since we have been live. During the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are able to provide a remote consultation using InTouch Health's product, and we charge for that,...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

We would buy the telestroke portion of the solution again, but not the rest of it. I would recommend...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

Teladoc Health does have good customer service and a quick turnaround time. When I have a question,...

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Teladoc Health told us that they could integrate the product with our EMR, but they really couldn't....

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

The product is okay. We still have dropped calls and other problems with connectivity. These...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

We could easily get ahold of the InTouch Health CEO, but now that the company has changed, the...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

We paid an up-front cost for the system, and that was all. We have been able to use the product for...

Oct 2020
(0)
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CIO

Other Observations & Comments

We have been using the InTouch Health product for many years for provider-to-provider specialty...

Oct 2020
(0)
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CIO

Lessons Learned

InTouch Health was acquired by Teladoc Health. Our initial deployment of the InTouch Health...

Oct 2020
(0)
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CIO

Service and Support

InTouch Health didn't have enough engineering support. They had trouble scaling their platform...

Oct 2020
(0)
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CIO

Service and Support

The pandemic caught InTouch Health off guard. They didn't seem to be in a position to respond and...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Teladoc Health has been very flexible for us lately with things like licenses. We aren’t getting...

Oct 2020
(0)
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Director

Service and Support

The implementation of upgrades hasn’t been 100% smooth. Teladoc Health communicates really well, but...

Oct 2020
(0)
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Director

Functionality and Upgrades

The only interoperability that I can think of is the ability to grab images. We have the HL7...

Oct 2020
(0)
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Director

Service and Support

The vendor’s support will be fine in the long term. We have had some issues, but the vendor’s...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The robots themselves are very impressive. Living in a rural area, we are trying to always find the...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Someone from Teladoc Health recently left, and we were not aware of that. So our emails were going...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Overall, we like Teladoc Health. I usually deal with our account representative, and anytime I make...

Sep 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The integration is pretty simple because we also use Epic. I have spoken with other hospitals that...

Sep 2020
(0)
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Director

Implementation and Training

The vendor was available during the COVID-19 crisis when we were doing an implementation. The...

Sep 2020
(0)
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Director

Other Observations & Comments

COVID-19 played a part in how I scored the vendor's training. The implementation was in the middle...

Sep 2020
(0)
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Director

Implementation and Training

The vendor's implementation was good and hands on, but the presentation was a little bit long....

Sep 2020
(0)
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Director

Service and Support

The vendor's responses are right in line with the expectations they set in the review process....

Sep 2020
(0)
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Director

Functionality and Upgrades

The system has met pretty much every single need that we have had. There are a couple of things that...

Sep 2020
(0)
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Director

Service and Support

The vendor has done very well with their ongoing support. They have been very easy to deal with. We...

Sep 2020
(0)
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Director

Relationship

I would give the vendor high marks for executive involvement. Their CEO reaches out to our...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

We rolled the system out to our employees, and whenever people have a visit, they complete a survey....

Sep 2020
(0)
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Director

Future Outlook

I predict that we will be very satisfied with the system a year from now. Teladoc just bought...

Sep 2020
(0)
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Director

Service and Support

The vendor has done very well with supporting us during the COVID-19 crisis. They have been...

Sep 2020
(0)
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Director

Technology

The video quality is pretty extraordinary. We have had individuals who haven't had the best Wi-Fi at...

Sep 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We met with one vendor, but their vision didn’t really align with ours. When Teladoc Health came in,...

Sep 2020
(0)
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Director

Future Outlook

In the beginning, the vendor nickel-and-dimed us every now and then, but as our relationship grew,...

Sep 2020
(0)
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Director

Implementation and Training

The vendor did very well with our implementation. They were on the ball for everything. It took a...

Sep 2020
(0)
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Director

Implementation and Training

It doesn't work for someone to come and show me how to work something. Users have to get into the...

Sep 2020
(0)
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Director

Sales and Contracting

The system did everything that the vendor said it could do. It has a cut-and-paste feature. The...

Sep 2020
(0)
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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. I don’t think there is anyone...

Sep 2020
(0)
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 or  to see details.

Director

Service and Support

Teladoc Health has been very good. They have worked with us. Whenever we needed things, the vendor...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I love the product. The vendor is very competent, and the product is solidly manufactured.

Sep 2020
(0)
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Manager

Other Observations & Comments

The product is basically used for virtual doctor consults. The system has to be manually moved by a...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The vendor is solid, and the device is solid. It does everything that the vendor says it does. The...

Sep 2020
(0)
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Manager

Implementation and Training

The implementation services were good, and I would absolutely recommend them to others with the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I see how the system makes sense in an infectious disease situation or where we have a patient that...

Sep 2020
(0)
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Manager

Other Observations & Comments

I can't rate anything in the top score for ease of use. Human nature is such that when we get a new...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With InTouch Health's product, we get to use peripherals so that we can hear lung and heart sounds....

Sep 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Telehealth for stroke patients predated COVID-19. It is still in place. The vendor is expanding the...

Sep 2020
(0)
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Director

Other Observations & Comments

We have made sizable financial commitments to the vendor. The telehealth carts are expensive. We...

Sep 2020
(0)
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Director

Service and Support

Teladoc Health tends to tell us what they are doing for us in their upgrades rather than working...

Sep 2020
(0)
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Director

Service and Support

We get a live person every time we call the technical assistance center, and that is amazing. I am...

Sep 2020
(0)
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Director

Service and Support

The vendor has awesome technology that meets our needs. It is extremely expensive. Through InTouch...

Sep 2020
(0)
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Director

Functionality and Upgrades

When we are talking about usability and the user experience, that is primarily on the provider...

Sep 2020
(0)
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Director

Functionality and Upgrades

The platform is very expensive, and that makes it tough to show an ROI right out of the gate. The...

Sep 2020
(0)
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Director

Service and Support

InTouch Health is making improvements, but we would like to see them move faster. We are realistic...

Sep 2020
(0)
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Manager

Future Outlook

In a limited capacity, Virtual Care Platform is going to be part of our long-term plans. I don't...

Sep 2020
(0)
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CIO

Interfacing and Integration

We have the InTouch platform integrated into our EMR, and it has been helpful to pull demographics...

Sep 2020
(0)
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CIO

Technology

At the very beginning of the COVID-19 crisis, we had meetings with InTouch because we were having...

Sep 2020
(0)
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CIO

Relationship

I would give the vendor a B+ to an A for how they have helped us. They worked hard and impressed me...

Sep 2020
(0)
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CIO

Other Observations & Comments

For telemedicine, I don’t know that I would buy the InTouch software again. I would scour the market...

Sep 2020
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

I am an outlier, but I think the system makes life harder for everybody. I chose the system because...

Sep 2020
(0)
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Physician

Service and Support

There have been some dramatic reimbursement changes, and we all worry that things might revert after...

Sep 2020
(0)
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Physician

Lessons Learned

A lot of problems originate in the parent facility, and so people think bandwidth is all you need....

Sep 2020
(0)
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Physician

Implementation and Training

The vendors training was flexible. We had options of online, or real one on one, plus a simulation...

Sep 2020
(0)
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Physician

Service and Support

The vendor is always working on new things, and they have 24/7 support that picks up the phone right...

Sep 2020
(0)
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Director

Relationship

We would buy the InTouch Health system again. The vendor has been very supportive of us, and we have...

Sep 2020
(0)
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Director

Implementation and Training

In terms of training, there were some things we had to figure out on our own. The vendor maybe could...

Sep 2020
(0)
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Director

Functionality and Upgrades

The traditional side of the provider-access cart is rock solid. The vendor is still trying to get...

Sep 2020
(0)
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Director

Functionality and Upgrades

In terms of ease of use, InTouch Health's website still needs some work. The provider-access side is...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't know whether we have had tangible outcomes for some things. Some of what InTouch Health does...

Sep 2020
(0)
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Director

Service and Support

I haven't had any issues with getting ahold of Teladoc Health's support people. There was once a...

Sep 2020
(0)
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Manager

Service and Support

The vendor support is good. They are very responsive, and we haven't had any issues. The support is...

Sep 2020
(0)
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Manager

Other Observations & Comments

The vendor executives have really only been involved when we have been working through some pricing...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I would tell others that are looking at the system that the platform is very easy to use. Customers...

Sep 2020
(0)
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Director

Lessons Learned

When COVID-19 hit, we went live with InTouch Health's website, which was a little clunkier than I...

Sep 2020
(0)
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Director

Relationship

I have had a very good experience with InTouch Health. I can pick up the phone right now and get...

Sep 2020
(0)
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Director

Service and Support

We were chugging along pretty well and were working just with InTouch Health until the pandemic hit....

Sep 2020
(0)
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Director

Lessons Learned

Teladoc Health announced a few months ago that they were merging with Livongo Health. They were...

Sep 2020
(0)
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Director

Other Observations & Comments

If I had the ears of the leaders of the newly merged Teladoc Health company, I would tell them to...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would give InTouch Health a high rating for their implementation services. The services are...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

I do not have any suggestions for the vendor. They are making the changes that I need.

Sep 2020
(0)
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Director

Implementation and Training

InTouch Health was amazing. They were really the ones that scaled the most out of all our telehealth...

Aug 2020
(0)
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Director

Service and Support

The vendor did have an exceptional platform to train in their simulation lab, but during the time...

Aug 2020
(0)
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Director

Service and Support

There was no guidance with reimbursement policies or credentialing in the system. But the vendor's...

Aug 2020
(0)
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Director

Functionality and Upgrades

We can really have a nuanced exam with a patient. I think the patients can feel almost as if they...

Aug 2020
(0)
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Director

Functionality and Upgrades

We are not documenting. We are using only the ability to visualize the patient and then zoom in and...

Aug 2020
(0)
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Director

Interfacing and Integration

InTouch Health is struggling with supporting our integration goals, specifically with telestroke....

Aug 2020
(0)
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Director

Functionality and Upgrades

If we have a freestanding ED tied to the same ACO as a hospital, we can’t tell whether a patient is...

Aug 2020
(0)
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Director

Service and Support

During the pandemic, the quality of support has gone down. But I understand why; the vendor is...

Aug 2020
(0)
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Director

Functionality and Upgrades

I am tied closely with InTouch Health because of the offerings they have in their fleet of robots,...

Aug 2020
(0)
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Director

Future Outlook

I am interested in the vendor's physician or provider services. The services they are bringing on...

Aug 2020
(0)
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Director

Future Outlook

I am more unsure about the merger than anything because InTouch Health has been in the field for a...

Aug 2020
(0)
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Director

Relationship

The merger brings about the whole continuum of care for a patient from point of entry into the...

Aug 2020
(0)
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Director

Other Observations & Comments

Mergers are always about who is going to be the big fish in the small pond and what culture is going...

Aug 2020
(0)
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Director

Other Observations & Comments

The biggest thing for the Teladoc Health component is keeping the patient at the center. They can’t...

Aug 2020
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VP/Other Executive

Sales and Contracting

The vendor has been good about developing new products. They have developed things with smaller...

Aug 2020
(0)
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Director

Implementation and Training

Teladoc Health had a very well-defined plan for our team, but they felt that what they had would...

Aug 2020
(0)
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Director

Service and Support

Teladoc Health prepared for expected visits and how things should work, but they didn't troubleshoot...

Aug 2020
(0)
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Director

Functionality and Upgrades

The patient experience was one of the hardest points. Patients were expecting a visit and to see...

Aug 2020
(0)
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Director

Future Outlook

We do plan to use Teladoc Health for all our needs going forward. We are trying to resolve some...

Aug 2020
(0)
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Director

Implementation and Training

Unfortunately, we have had some challenges with the system and its implementation. Some providers...

Aug 2020
(0)
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Manager

Service and Support

Teladoc Health pretty much has their finger on the pulse of changes and guides us. I would say they...

Aug 2020
(0)
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Manager

Service and Support

The platform is highly reliable, and that is really what has kept us working with the vendor. We...

Aug 2020
(0)
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VP/Other Executive

Service and Support

InTouch Health has been sold and is now Teladoc Health. I haven't experienced any issues during any...

Aug 2020
(0)
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VP/Other Executive

Service and Support

The vendor has kept their promises from my experience. They don’t nickel-and-dime. There was a time...

Aug 2020
(0)
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Director

Sales and Contracting

Teladoc Health delivers new technology, but it is not meeting our needs. There is nothing that has...

Aug 2020
(0)
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Director

Future Outlook

I am optimistic about some of the things they are doing right now. I am encouraged about the...

Aug 2020
(0)
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Director

Functionality and Upgrades

The vendor presented the product as if it were seamless and very easy to use. They told us to let...

Aug 2020
(0)
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Director

Lessons Learned

I am not as likely to recommend Teladoc Health as I am our other telehealth vendors. I am trying to...

Aug 2020
(0)
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Director

Other Observations & Comments

We do billing and documentation through another system. We are literally just using the InTouch...

Aug 2020
(0)
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Director

Service and Support

For a long time, I have complained about the vendor's price tag. They are very expensive. During the...

Aug 2020
(0)
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Director

Service and Support

Teladoc Health is proactive. They know when carts are offline. We had a piece of hardware go down at...

Aug 2020
(0)
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CMIO

Lessons Learned

InTouch provides high-quality service to our locations; they have a long history of coding to...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

For the most part, the vendor avoids charging for every little thing. I think the vendor gave the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Before, I would have given the system the highest rating for working as promoted, but since the...

Aug 2020
(0)
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Manager

Interfacing and Integration

The vendor is pretty responsive to new development. We are about to start integrating the system...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The product is good, solid, and extremely easy to use. The vendor is making good strides in creating...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The vendor excelled with their COVID-19 response. At the beginning stages of COVID-19, we deployed...

Aug 2020
(0)
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Director

Functionality and Upgrades

I think that by rolling the system out, we learned that it works. Our patients, who we thought were...

Aug 2020
(0)
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Director

Other Observations & Comments

I don't know that I can really speak to vendor executive involvement from Teladoc Health. Thinking...

Aug 2020
(0)
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Director

Service and Support

The vendor was super responsive when we were experiencing connectivity issues during the COVID-19...

Aug 2020
(0)
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CTO

Service and Support

InTouch Health's leadership did a really good job of responding and listening to our concerns,...

Jul 2020
(0)
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CTO

Other Observations & Comments

At one point, InTouch Health struggled, but the good news was that we had an opportunity to see what...

Jul 2020
(0)
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CTO

Other Observations & Comments

I don't know whether InTouch Health will be part of our long-term plans. The decision is going to be...

Jul 2020
(0)
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Manager

Future Outlook

The vendor was recently purchased by Teladoc, and there is no clear strategy for how Teladoc will...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

Depending on the need, I would buy the product again. If I were out of state and needed some remote...

Jul 2020
(0)
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Manager

Functionality and Upgrades

InTouch Health has a great history and great capabilities whenever telestroke is involved. If we...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product's ease of use is my favorite part. The system is easy to use on both the patient side...

Jul 2020
(0)
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Manager

Service and Support

InTouch Health's technical support people are terrific. InTouch Health has been terrific at working...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

In some areas, we have had amazing success, and in other areas, we haven't. We had an urgent...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

My biggest concern with InTouch Health is that our budget is pretty tight. The product is pretty...

Jul 2020
(0)
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Manager

Implementation and Training

I have done more and more with the vendor. As I have enrolled more providers and installed more...

Jul 2020
(0)
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Manager

Implementation and Training

I do most of the training myself. I haven't tried the vendor's training since we first started with...

Jul 2020
(0)
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VP/Other Executive

Implementation and Training

We actually went down the path with another virtual care product and ended up switching courses...

Jun 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. Everything was included in the price we were quoted. There...

Jun 2020
(0)
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VP/Other Executive

Service and Support

InTouch Health is very proactive, and they monitor everything from their central command center....

Jun 2020
(0)
 Thank you  Helpful

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VP/Other Executive

Technology

InTouch Health is going to have to play catch-up on some of the features that other vendors have...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

One thing that has come up through COVID-19 is the concept of virtual triage. Patients are seeking...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor's support people have tried to help with our issues. We have just one point of contact...

Jun 2020
(0)
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Director

Functionality and Upgrades

We did get outcomes from the system after we eventually were able to ramp up. We had to drag things...

Jun 2020
(0)
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Director

Other Observations & Comments

I would forecast my overall satisfaction higher a year from now because the dust will have had time...

Jun 2020
(0)
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Director

Other Observations & Comments

We do telehealth through a combination of InTouch Health's system and our enterprise system. That...

Jun 2020
(0)
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Director

Functionality and Upgrades

The vendor worked with us when it came to their promises. The vendor troubleshot issues and reached...

Jun 2020
(0)
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Director

Functionality and Upgrades

When we use the vendor's equipment, it works fine, and there are no issues. However, when we need to...

Jun 2020
(0)
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Director

Interfacing and Integration

Even with the vendor's own equipment, there are issues with the reports and the interface to get the...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Our providers struggled with the solution's ease of use. We had challenges with the system's audio...

Jun 2020
(0)
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 or  to see details.

Director

Implementation and Training

The vendor tried to support us through COVID-19, but there were a few missteps with showing us how...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

We have implemented a number of sites during the COVID-19 crisis. InTouch Health told us that they...

May 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

InTouch Health will be part of our long-term plans if their development is expedited to meet our...

May 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We feel like we are being nickel-and-dimed. We get verbal commitments, but then a few months later,...

May 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

We didn't have the vendor do much in the implementation, but we did run into some problems. InTouch...

May 2020
(0)
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Manager

Other Observations & Comments

So far, InTouch Health has avoided charging for every little thing. Since InTouch Health acquired...

May 2020
(0)
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Manager

Functionality and Upgrades

It would be helpful to have more functionality within InTouch Health's platform to support our...

May 2020
(0)
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Manager

Functionality and Upgrades

Overall, InTouch Health has been a good platform that has served us well with good data. InTouch...

May 2020
(0)
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 or  to see details.

Manager

Service and Support

InTouch Health is in a highly reliable network, and when they acquired REACH Health, we described to...

May 2020
(0)
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Analyst/Coordinator

Relationship

I feel like we are not one of the vendor’s bigger clients. I don’t feel neglected, but I get the...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are receiving our money’s worth. The pricing structure and the deal that we had remained the same...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are experiencing challenges. I know the vendor is working hard to alleviate those challenges, but...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We were trying to get as many people onboarded as possible in our initial push with COVID-19. Once...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

InTouch Health is part of our long-term plans, but there is a caveat. We are in the process of...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

If the decision were up to me, I would purchase the product again because we have had such a good...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I think the vendor avoids charging for every little thing. Our contract feels like a nickel-and-dime...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are currently just using InTouch Health’s web-based platform. We have one cart that we have...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I really like that the product is very dynamic in terms of how we can use it to adapt to different...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is working hard to shore things up and get things out, but communication is something...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

InTouch Health’s support is good. I can work closely with our account executive. As we were...

May 2020
(0)
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Physician

Relationship

There are issues that come up, and InTouch Health has lived up to their promises to resolve those...

Apr 2020
(0)
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Physician

Technology

Our telehealth volume has increased tremendously with the onset of COVID-19, and InTouch Health has...

Apr 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

InTouch Health has new technology that we have not adopted yet because it isn’t ready for our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has done some good things to support us through the COVID-19 crisis, but we have had some...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

InTouch Health’s support and communication continue to be very good and powerful.

Apr 2020
(0)
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Director

Other Observations & Comments

There are other platforms we could use instead of InTouch Health’s platform if we were starting from...

Apr 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor has a consistent focus on innovation. Teladoc Health is acquiring InTouch Health, so that...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

A lot of our telehealth services are on the inpatient side of the product. Prior versions of the...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are a customer of the vendor's clinical app, but it doesn't have the flexibility and nimbleness...

Apr 2020
(0)
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VP/Other Executive

Technology

The vendor's infrastructure stands out. They have reliable signals and enough towers and servers to...

Apr 2020
(0)
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VP/Other Executive

Service and Support

It is nice just knowing that the vendor has 24/7 support through live chats. In the minute that we...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

InTouch Health has been very supportive during the COVID-19 crisis. When we have needed them to work...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

For the most part, the product works well when we have tried to integrate it. The system is very...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We know the regional managers. We know who to go to get our issues resolved. That is easy. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are very likely to recommend the product. The problem is the cost. If potential clients can...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We were going to use the product at some of our clinics, but due to COVID-19, we had to roll out...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I think InTouch Health is working really hard to support our integration goals. I think the software...

Mar 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor is working hard at delivering new technology. They offer good support. I would expect to...

Mar 2020
(0)
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 or  to see details.

Director

Service and Support

I think there is a portal to get data from. The concept is good, and we have given a lot of...

Mar 2020
(0)
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Director

Service and Support

When it comes to outcomes, we are looking at how much the system is being used. We are looking at...

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product is part of our long-term plans. We hope to keep it going. What makes a difference for us...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been waiting for a number of years for the documentation system to change, and that change...

Mar 2020
(0)
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Director

Other Observations & Comments

I think the vendor hasn’t figured out true enterprise licensing. They have rolled that out in some...

Mar 2020
(0)
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Director

Other Observations & Comments

All of a sudden, we are ramping up video visits and doing direct-to-patient video visits. But if we...

Mar 2020
(0)
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Director

Implementation and Training

When it comes to the vendor’s ongoing training, I don't think they do a good job of keeping us up to...

Mar 2020
(0)
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Director

Service and Support

InTouch Health has different products. I think the vendor is best at their robots; their robot...

Mar 2020
(0)
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