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Virtual Care Platform (InTouch) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CMIO
Functionality and Upgrades
The whole reason we went with Teladoc Health is the workforce. We don’t have to worry about the...
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CMIO
Functionality and Upgrades
The vendor has on-demand urgent care that has worked out really well. Patients just go to a website...
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CMIO
Functionality and Upgrades
The technology is not integrated at all. If a person has a Teladoc Health encounter, we don’t see...
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CMIO
ROI / Cost (care and feeding)
The product seems very expensive. The start-up fees were hundreds of thousands of dollars, and we...
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CMIO
Other Observations & Comments
During the COVID-19 crisis, I haven’t seen any additional support from the vendor. We still use the...
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CMIO
Other Observations & Comments
There is a question mark surrounding whether the product is part of our long-term plans. It is...
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CMIO
Functionality and Upgrades
I have spent a lot of time in the telehealth space. People often confuse the workforce and the...
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VP/Other Executive
Functionality and Upgrades
InTouch's system is for inpatient care and specifically telestroke care. The system is a...
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VP/Other Executive
Relationship
The access to InTouch's system has been at the very top. We haven't had many issues with InTouch's...
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VP/Other Executive
ROI / Cost (care and feeding)
Because of how finances are structured in our state, oftentimes Teladoc Health has to be in contact...
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VP/Other Executive
Service and Support
Teladoc Health keeps their promises. We haven't been disappointed. The system is doing exactly what...
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VP/Other Executive
Service and Support
When our staff members connect with Teladoc Health, the support is really good. I have easy access...
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Nurse
Functionality and Upgrades
I would tell someone considering Teladoc Health's system that it is nice to have 24/7 access to...
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Director
Other Observations & Comments
I can't really say that the vendor has integrated any new technologies. We don't do any integration...
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Director
Implementation and Training
On the InTouch Health side, the training has been good. The product is pretty intuitive, and the...
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Director
Functionality and Upgrades
Our needs have evolved since we first started. We need the ability to have multiparty support. That...
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Director
Service and Support
There is a good support line that we can call. The technical support people are pretty good. When we...
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Director
Other Observations & Comments
I would be likely to recommend the vendor, but my recommendation would depend on whether others are...
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Director
Implementation and Training
We knew we were headed in the direction of telemedicine, and that was part of our strategy all...
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Director
Future Outlook
We have had good luck with Teladoc Health's system. I would highly recommend it to others. I think...
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Director
Relationship
We have worked with the vendor quite a bit. A lot of the frustration has been with a patient not...
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Director
Service and Support
The vendor was fantastic in the way they supported us during the COVID-19 crisis. We really kicked...
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VP/Other Executive
Functionality and Upgrades
We were implementing telestroke prior to COVID-19, so we were set up and ready to go with...
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VP/Other Executive
Functionality and Upgrades
During COVID-19, we had a need for video visits in other parts of the organization. We initiated...
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VP/Other Executive
Service and Support
We want InTouch Health to be part of our long-term plans. We were going to continue a relationship...
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VP/Other Executive
Service and Support
The vendor mostly keeps promises. They failed in the beginning during the implementation, and that...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing because they charge so much up front. We are...
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VP/Other Executive
Implementation and Training
The training was good. I am not a user, but during the implementation and training, all of our...
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VP/Other Executive
Implementation and Training
There are some integration goals that InTouch Health still has to work on, like integration with our...
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VP/Other Executive
Functionality and Upgrades
Delivering new technology is where InTouch Health drops in my rating. They tried to push new...
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VP/Other Executive
Service and Support
InTouch Health should be proactively monitoring our connectivity. In that area, they are doing fine...
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VP/Other Executive
Relationship
There has pretty much been no vendor executive involvement since we have been live. During the...
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VP/Other Executive
Functionality and Upgrades
We are able to provide a remote consultation using InTouch Health's product, and we charge for that,...
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VP/Other Executive
Other Observations & Comments
We would buy the telestroke portion of the solution again, but not the rest of it. I would recommend...
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Analyst/Coordinator
Lessons Learned
Teladoc Health does have good customer service and a quick turnaround time. When I have a question,...
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Analyst/Coordinator
Interfacing and Integration
Teladoc Health told us that they could integrate the product with our EMR, but they really couldn't....
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Analyst/Coordinator
Lessons Learned
The product is okay. We still have dropped calls and other problems with connectivity. These...
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Analyst/Coordinator
Relationship
We could easily get ahold of the InTouch Health CEO, but now that the company has changed, the...
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Analyst/Coordinator
Relationship
We paid an up-front cost for the system, and that was all. We have been able to use the product for...
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CIO
Other Observations & Comments
We have been using the InTouch Health product for many years for provider-to-provider specialty...
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CIO
Lessons Learned
InTouch Health was acquired by Teladoc Health. Our initial deployment of the InTouch Health...
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CIO
Service and Support
InTouch Health didn't have enough engineering support. They had trouble scaling their platform...
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CIO
Service and Support
The pandemic caught InTouch Health off guard. They didn't seem to be in a position to respond and...
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Director
ROI / Cost (care and feeding)
Teladoc Health has been very flexible for us lately with things like licenses. We aren’t getting...
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Director
Service and Support
The implementation of upgrades hasn’t been 100% smooth. Teladoc Health communicates really well, but...
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Director
Functionality and Upgrades
The only interoperability that I can think of is the ability to grab images. We have the HL7...
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Director
Service and Support
The vendor’s support will be fine in the long term. We have had some issues, but the vendor’s...
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Analyst/Coordinator
Functionality and Upgrades
The robots themselves are very impressive. Living in a rural area, we are trying to always find the...
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Analyst/Coordinator
Service and Support
Someone from Teladoc Health recently left, and we were not aware of that. So our emails were going...
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Analyst/Coordinator
Service and Support
Overall, we like Teladoc Health. I usually deal with our account representative, and anytime I make...
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Analyst/Coordinator
Interfacing and Integration
The integration is pretty simple because we also use Epic. I have spoken with other hospitals that...
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Director
Implementation and Training
The vendor was available during the COVID-19 crisis when we were doing an implementation. The...
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Director
Other Observations & Comments
COVID-19 played a part in how I scored the vendor's training. The implementation was in the middle...
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Director
Implementation and Training
The vendor's implementation was good and hands on, but the presentation was a little bit long....
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Director
Service and Support
The vendor's responses are right in line with the expectations they set in the review process....
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Director
Functionality and Upgrades
The system has met pretty much every single need that we have had. There are a couple of things that...
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Director
Service and Support
The vendor has done very well with their ongoing support. They have been very easy to deal with. We...
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Director
Relationship
I would give the vendor high marks for executive involvement. Their CEO reaches out to our...
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Director
ROI / Cost (care and feeding)
We rolled the system out to our employees, and whenever people have a visit, they complete a survey....
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Director
Future Outlook
I predict that we will be very satisfied with the system a year from now. Teladoc just bought...
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Director
Service and Support
The vendor has done very well with supporting us during the COVID-19 crisis. They have been...
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Director
Technology
The video quality is pretty extraordinary. We have had individuals who haven't had the best Wi-Fi at...
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Director
Win/Loss - Why they were selected (by current clients)
We met with one vendor, but their vision didn’t really align with ours. When Teladoc Health came in,...
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Director
Future Outlook
In the beginning, the vendor nickel-and-dimed us every now and then, but as our relationship grew,...
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Director
Implementation and Training
The vendor did very well with our implementation. They were on the ball for everything. It took a...
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Director
Implementation and Training
It doesn't work for someone to come and show me how to work something. Users have to get into the...
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Director
Sales and Contracting
The system did everything that the vendor said it could do. It has a cut-and-paste feature. The...
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Director
Functionality and Upgrades
If the decision were up to me, I would purchase the system again. I don’t think there is anyone...
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Director
Service and Support
Teladoc Health has been very good. They have worked with us. Whenever we needed things, the vendor...
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Manager
Functionality and Upgrades
I love the product. The vendor is very competent, and the product is solidly manufactured.
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Manager
Other Observations & Comments
The product is basically used for virtual doctor consults. The system has to be manually moved by a...
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Manager
Functionality and Upgrades
The vendor is solid, and the device is solid. It does everything that the vendor says it does. The...
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Manager
Implementation and Training
The implementation services were good, and I would absolutely recommend them to others with the...
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Manager
Functionality and Upgrades
I see how the system makes sense in an infectious disease situation or where we have a patient that...
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Manager
Other Observations & Comments
I can't rate anything in the top score for ease of use. Human nature is such that when we get a new...
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Analyst/Coordinator
Functionality and Upgrades
With InTouch Health's product, we get to use peripherals so that we can hear lung and heart sounds....
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Director
Functionality and Upgrades
Telehealth for stroke patients predated COVID-19. It is still in place. The vendor is expanding the...
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Director
Other Observations & Comments
We have made sizable financial commitments to the vendor. The telehealth carts are expensive. We...
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Director
Service and Support
Teladoc Health tends to tell us what they are doing for us in their upgrades rather than working...
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Director
Service and Support
We get a live person every time we call the technical assistance center, and that is amazing. I am...
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Director
Service and Support
The vendor has awesome technology that meets our needs. It is extremely expensive. Through InTouch...
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Director
Functionality and Upgrades
When we are talking about usability and the user experience, that is primarily on the provider...
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Director
Functionality and Upgrades
The platform is very expensive, and that makes it tough to show an ROI right out of the gate. The...
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Director
Service and Support
InTouch Health is making improvements, but we would like to see them move faster. We are realistic...
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Manager
Future Outlook
In a limited capacity, Virtual Care Platform is going to be part of our long-term plans. I don't...
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CIO
Interfacing and Integration
We have the InTouch platform integrated into our EMR, and it has been helpful to pull demographics...
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CIO
Technology
At the very beginning of the COVID-19 crisis, we had meetings with InTouch because we were having...
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CIO
Relationship
I would give the vendor a B+ to an A for how they have helped us. They worked hard and impressed me...
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CIO
Other Observations & Comments
For telemedicine, I don’t know that I would buy the InTouch software again. I would scour the market...
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Physician
Win/Loss - Why they were selected (by current clients)
I am an outlier, but I think the system makes life harder for everybody. I chose the system because...
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Physician
Service and Support
There have been some dramatic reimbursement changes, and we all worry that things might revert after...
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Physician
Lessons Learned
A lot of problems originate in the parent facility, and so people think bandwidth is all you need....
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Physician
Implementation and Training
The vendors training was flexible. We had options of online, or real one on one, plus a simulation...
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Physician
Service and Support
The vendor is always working on new things, and they have 24/7 support that picks up the phone right...
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Director
Relationship
We would buy the InTouch Health system again. The vendor has been very supportive of us, and we have...
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Director
Implementation and Training
In terms of training, there were some things we had to figure out on our own. The vendor maybe could...
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Director
Functionality and Upgrades
The traditional side of the provider-access cart is rock solid. The vendor is still trying to get...
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Director
Functionality and Upgrades
In terms of ease of use, InTouch Health's website still needs some work. The provider-access side is...
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Director
ROI / Cost (care and feeding)
I don't know whether we have had tangible outcomes for some things. Some of what InTouch Health does...
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Director
Service and Support
I haven't had any issues with getting ahold of Teladoc Health's support people. There was once a...
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Manager
Service and Support
The vendor support is good. They are very responsive, and we haven't had any issues. The support is...
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Manager
Other Observations & Comments
The vendor executives have really only been involved when we have been working through some pricing...
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Manager
Functionality and Upgrades
I would tell others that are looking at the system that the platform is very easy to use. Customers...
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Director
Lessons Learned
When COVID-19 hit, we went live with InTouch Health's website, which was a little clunkier than I...
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Director
Relationship
I have had a very good experience with InTouch Health. I can pick up the phone right now and get...
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Director
Service and Support
We were chugging along pretty well and were working just with InTouch Health until the pandemic hit....
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Director
Lessons Learned
Teladoc Health announced a few months ago that they were merging with Livongo Health. They were...
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Director
Other Observations & Comments
If I had the ears of the leaders of the newly merged Teladoc Health company, I would tell them to...
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Analyst/Coordinator
Implementation and Training
I would give InTouch Health a high rating for their implementation services. The services are...
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Analyst/Coordinator
Relationship
I do not have any suggestions for the vendor. They are making the changes that I need.
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Director
Implementation and Training
InTouch Health was amazing. They were really the ones that scaled the most out of all our telehealth...
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Director
Service and Support
The vendor did have an exceptional platform to train in their simulation lab, but during the time...
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Director
Service and Support
There was no guidance with reimbursement policies or credentialing in the system. But the vendor's...
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Director
Functionality and Upgrades
We can really have a nuanced exam with a patient. I think the patients can feel almost as if they...
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Director
Functionality and Upgrades
We are not documenting. We are using only the ability to visualize the patient and then zoom in and...
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Director
Interfacing and Integration
InTouch Health is struggling with supporting our integration goals, specifically with telestroke....
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Director
Functionality and Upgrades
If we have a freestanding ED tied to the same ACO as a hospital, we can’t tell whether a patient is...
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Director
Service and Support
During the pandemic, the quality of support has gone down. But I understand why; the vendor is...
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Director
Functionality and Upgrades
I am tied closely with InTouch Health because of the offerings they have in their fleet of robots,...
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Director
Future Outlook
I am interested in the vendor's physician or provider services. The services they are bringing on...
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Director
Future Outlook
I am more unsure about the merger than anything because InTouch Health has been in the field for a...
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Director
Relationship
The merger brings about the whole continuum of care for a patient from point of entry into the...
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Director
Other Observations & Comments
Mergers are always about who is going to be the big fish in the small pond and what culture is going...
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Director
Other Observations & Comments
The biggest thing for the Teladoc Health component is keeping the patient at the center. They can’t...
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VP/Other Executive
Sales and Contracting
The vendor has been good about developing new products. They have developed things with smaller...
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Director
Implementation and Training
Teladoc Health had a very well-defined plan for our team, but they felt that what they had would...
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Director
Service and Support
Teladoc Health prepared for expected visits and how things should work, but they didn't troubleshoot...
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Director
Functionality and Upgrades
The patient experience was one of the hardest points. Patients were expecting a visit and to see...
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Director
Future Outlook
We do plan to use Teladoc Health for all our needs going forward. We are trying to resolve some...
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Director
Implementation and Training
Unfortunately, we have had some challenges with the system and its implementation. Some providers...
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Manager
Service and Support
Teladoc Health pretty much has their finger on the pulse of changes and guides us. I would say they...
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Manager
Service and Support
The platform is highly reliable, and that is really what has kept us working with the vendor. We...
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VP/Other Executive
Service and Support
InTouch Health has been sold and is now Teladoc Health. I haven't experienced any issues during any...
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VP/Other Executive
Service and Support
The vendor has kept their promises from my experience. They don’t nickel-and-dime. There was a time...
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Director
Sales and Contracting
Teladoc Health delivers new technology, but it is not meeting our needs. There is nothing that has...
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Director
Future Outlook
I am optimistic about some of the things they are doing right now. I am encouraged about the...
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Director
Functionality and Upgrades
The vendor presented the product as if it were seamless and very easy to use. They told us to let...
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Director
Lessons Learned
I am not as likely to recommend Teladoc Health as I am our other telehealth vendors. I am trying to...
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Director
Other Observations & Comments
We do billing and documentation through another system. We are literally just using the InTouch...
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Director
Service and Support
For a long time, I have complained about the vendor's price tag. They are very expensive. During the...
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Director
Service and Support
Teladoc Health is proactive. They know when carts are offline. We had a piece of hardware go down at...
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CMIO
Lessons Learned
InTouch provides high-quality service to our locations; they have a long history of coding to...
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Manager
ROI / Cost (care and feeding)
For the most part, the vendor avoids charging for every little thing. I think the vendor gave the...
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Manager
Functionality and Upgrades
Before, I would have given the system the highest rating for working as promoted, but since the...
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Manager
Interfacing and Integration
The vendor is pretty responsive to new development. We are about to start integrating the system...
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Manager
Functionality and Upgrades
The product is good, solid, and extremely easy to use. The vendor is making good strides in creating...
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Manager
Functionality and Upgrades
The vendor excelled with their COVID-19 response. At the beginning stages of COVID-19, we deployed...
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Director
Functionality and Upgrades
I think that by rolling the system out, we learned that it works. Our patients, who we thought were...
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Director
Other Observations & Comments
I don't know that I can really speak to vendor executive involvement from Teladoc Health. Thinking...
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Director
Service and Support
The vendor was super responsive when we were experiencing connectivity issues during the COVID-19...
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CTO
Service and Support
InTouch Health's leadership did a really good job of responding and listening to our concerns,...
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CTO
Other Observations & Comments
At one point, InTouch Health struggled, but the good news was that we had an opportunity to see what...
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CTO
Other Observations & Comments
I don't know whether InTouch Health will be part of our long-term plans. The decision is going to be...
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Manager
Future Outlook
The vendor was recently purchased by Teladoc, and there is no clear strategy for how Teladoc will...
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Manager
ROI / Cost (care and feeding)
Depending on the need, I would buy the product again. If I were out of state and needed some remote...
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Manager
Functionality and Upgrades
InTouch Health has a great history and great capabilities whenever telestroke is involved. If we...
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Manager
Functionality and Upgrades
The product's ease of use is my favorite part. The system is easy to use on both the patient side...
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Manager
Service and Support
InTouch Health's technical support people are terrific. InTouch Health has been terrific at working...
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Manager
ROI / Cost (care and feeding)
In some areas, we have had amazing success, and in other areas, we haven't. We had an urgent...
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Manager
ROI / Cost (care and feeding)
My biggest concern with InTouch Health is that our budget is pretty tight. The product is pretty...
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Manager
Implementation and Training
I have done more and more with the vendor. As I have enrolled more providers and installed more...
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Manager
Implementation and Training
I do most of the training myself. I haven't tried the vendor's training since we first started with...
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VP/Other Executive
Implementation and Training
We actually went down the path with another virtual care product and ended up switching courses...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor doesn't nickel-and-dime us. Everything was included in the price we were quoted. There...
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VP/Other Executive
Service and Support
InTouch Health is very proactive, and they monitor everything from their central command center....
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VP/Other Executive
Technology
InTouch Health is going to have to play catch-up on some of the features that other vendors have...
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VP/Other Executive
Functionality and Upgrades
One thing that has come up through COVID-19 is the concept of virtual triage. Patients are seeking...
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Director
Service and Support
The vendor's support people have tried to help with our issues. We have just one point of contact...
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Director
Functionality and Upgrades
We did get outcomes from the system after we eventually were able to ramp up. We had to drag things...
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Director
Other Observations & Comments
I would forecast my overall satisfaction higher a year from now because the dust will have had time...
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Director
Other Observations & Comments
We do telehealth through a combination of InTouch Health's system and our enterprise system. That...
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Director
Functionality and Upgrades
The vendor worked with us when it came to their promises. The vendor troubleshot issues and reached...
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Director
Functionality and Upgrades
When we use the vendor's equipment, it works fine, and there are no issues. However, when we need to...
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Director
Interfacing and Integration
Even with the vendor's own equipment, there are issues with the reports and the interface to get the...
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Director
Functionality and Upgrades
Our providers struggled with the solution's ease of use. We had challenges with the system's audio...
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Director
Implementation and Training
The vendor tried to support us through COVID-19, but there were a few missteps with showing us how...
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VP/Other Executive
Implementation and Training
We have implemented a number of sites during the COVID-19 crisis. InTouch Health told us that they...
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VP/Other Executive
Service and Support
InTouch Health will be part of our long-term plans if their development is expedited to meet our...
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VP/Other Executive
ROI / Cost (care and feeding)
We feel like we are being nickel-and-dimed. We get verbal commitments, but then a few months later,...
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VP/Other Executive
Service and Support
We didn't have the vendor do much in the implementation, but we did run into some problems. InTouch...
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Manager
Other Observations & Comments
So far, InTouch Health has avoided charging for every little thing. Since InTouch Health acquired...
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Manager
Functionality and Upgrades
It would be helpful to have more functionality within InTouch Health's platform to support our...
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Manager
Functionality and Upgrades
Overall, InTouch Health has been a good platform that has served us well with good data. InTouch...
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Manager
Service and Support
InTouch Health is in a highly reliable network, and when they acquired REACH Health, we described to...
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Analyst/Coordinator
Relationship
I feel like we are not one of the vendor’s bigger clients. I don’t feel neglected, but I get the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are receiving our money’s worth. The pricing structure and the deal that we had remained the same...
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Analyst/Coordinator
Functionality and Upgrades
We are experiencing challenges. I know the vendor is working hard to alleviate those challenges, but...
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Analyst/Coordinator
Other Observations & Comments
We were trying to get as many people onboarded as possible in our initial push with COVID-19. Once...
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Analyst/Coordinator
Future Outlook
InTouch Health is part of our long-term plans, but there is a caveat. We are in the process of...
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Analyst/Coordinator
Other Observations & Comments
If the decision were up to me, I would purchase the product again because we have had such a good...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I think the vendor avoids charging for every little thing. Our contract feels like a nickel-and-dime...
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Analyst/Coordinator
Other Observations & Comments
We are currently just using InTouch Health’s web-based platform. We have one cart that we have...
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Analyst/Coordinator
Functionality and Upgrades
I really like that the product is very dynamic in terms of how we can use it to adapt to different...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is working hard to shore things up and get things out, but communication is something...
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Analyst/Coordinator
Relationship
InTouch Health’s support is good. I can work closely with our account executive. As we were...
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Physician
Relationship
There are issues that come up, and InTouch Health has lived up to their promises to resolve those...
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Physician
Technology
Our telehealth volume has increased tremendously with the onset of COVID-19, and InTouch Health has...
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Director
Other Observations & Comments
InTouch Health has new technology that we have not adopted yet because it isn’t ready for our...
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Director
Functionality and Upgrades
The vendor has done some good things to support us through the COVID-19 crisis, but we have had some...
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Director
Service and Support
InTouch Health’s support and communication continue to be very good and powerful.
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Director
Other Observations & Comments
There are other platforms we could use instead of InTouch Health’s platform if we were starting from...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor has a consistent focus on innovation. Teladoc Health is acquiring InTouch Health, so that...
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VP/Other Executive
Functionality and Upgrades
A lot of our telehealth services are on the inpatient side of the product. Prior versions of the...
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VP/Other Executive
Functionality and Upgrades
We are a customer of the vendor's clinical app, but it doesn't have the flexibility and nimbleness...
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VP/Other Executive
Technology
The vendor's infrastructure stands out. They have reliable signals and enough towers and servers to...
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VP/Other Executive
Service and Support
It is nice just knowing that the vendor has 24/7 support through live chats. In the minute that we...
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Director
Service and Support
InTouch Health has been very supportive during the COVID-19 crisis. When we have needed them to work...
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Director
Interfacing and Integration
For the most part, the product works well when we have tried to integrate it. The system is very...
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Director
Service and Support
We know the regional managers. We know who to go to get our issues resolved. That is easy. The...
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Director
ROI / Cost (care and feeding)
We are very likely to recommend the product. The problem is the cost. If potential clients can...
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Director
Functionality and Upgrades
We were going to use the product at some of our clinics, but due to COVID-19, we had to roll out...
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Director
Functionality and Upgrades
I think InTouch Health is working really hard to support our integration goals. I think the software...
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Director
Service and Support
The vendor is working hard at delivering new technology. They offer good support. I would expect to...
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Director
Service and Support
I think there is a portal to get data from. The concept is good, and we have given a lot of...
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Director
Service and Support
When it comes to outcomes, we are looking at how much the system is being used. We are looking at...
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Director
Functionality and Upgrades
The product is part of our long-term plans. We hope to keep it going. What makes a difference for us...
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Director
Functionality and Upgrades
We have been waiting for a number of years for the documentation system to change, and that change...
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Director
Other Observations & Comments
I think the vendor hasn’t figured out true enterprise licensing. They have rolled that out in some...
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Director
Other Observations & Comments
All of a sudden, we are ramping up video visits and doing direct-to-patient video visits. But if we...
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Director
Implementation and Training
When it comes to the vendor’s ongoing training, I don't think they do a good job of keeping us up to...
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Director
Service and Support
InTouch Health has different products. I think the vendor is best at their robots; their robot...
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