All Categories chevron icon Value- Based Care chevron icon Telehealth chevron icon Virtual Care Platforms (Non-EHR)

Virtual Care Platform (InTouch) Commentary
Filtered view: All

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
View Report
Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Relationship, Operations

Teladoc Health offers straightforward, easy-to-use technology that allows customers to access...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

For the cost, Teladoc Health’s support model can feel lacking, as it often relies heavily on local...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I wouldn’t buy the product again. The support isn't consistent. Teladoc Health has purchased so many...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

For what services we are getting, the maintenance and monitoring fees are very high. I would like to...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Some things we want to do always seem to have a charge. Teladoc Health does want to come back and...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system is pretty easy to use, but when we go outside of using it as a cart-based solution, the...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Teladoc Health has gotten better at being proactive. The vendor is honest to a fault, so they will...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Nothing is perfect, but Virtual Care Platform is as easy as it gets.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Teladoc Health has 24/7 chat support, so they help right away. We are constantly notified about...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Teladoc Health tries to charge for things, but we push back a lot. No vendor will let money go when...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I don't think Virtual Care Platform is part of our long-term plans because we are building an...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Virtual Care Platform allows us to virtually step into any environment, see patients, and deliver care....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would like Virtual Care Platform to integrate with our EHR so that we can launch to the EHR from...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Teladoc Health doesn’t make promises to me. Their ability to nimbly fix issues and optimize the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Teladoc Health offers highly reliable and consistent products.

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Teladoc Health wasn’t good at providing education. They gave us stuff and figured it out. Their...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't know that Teladoc Health's system has driven outcomes. Our virtual use was incredibly high...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Teladoc Health is careful not to overpromise. They let us know what they are working on, but they...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

The cost of software is a big reason we aren’t expanding virtual care use cases with Teladoc Health...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Historically, we have had great success with Teladoc Health, and they have had good support. We...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had some particular challenges with the vendor's reliability and some things like that,...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Coming out of the pandemic and going forward, the vendor is a little behind on their strategy. They...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Teladoc Health's pricing has historically been a little wonky, and they have charged us a bit. We...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With integrations, Teladoc Health has a harder problem than another one of our vendors because...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I couldn't say who Teladoc Health's executives are. Over the last few years, I certainly remember...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Teladoc Health has been really good to partner with. They have been very informative about the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are some problems that come up when patients try to use Virtual Care Platform. It is still not...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Virtual Care Platform is very easy and good to use.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

If a peer or friend were going to any telemedicine platform, I would say that I have not seen one...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

When Teladoc Health was InTouch, they were pretty good about avoiding charging for every little...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Teladoc Health has some niche use cases that we are doing, but we used their mobile platform for a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

One of the things we learned, particularly during COVID-19 when we struggled, is that Teladoc Health...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty

Virtual Care Platform works, and for the niche place Teladoc Health plays, we have quite a few...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Teladoc Health is not really great at letting us know about updates. They are only minimally...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Teladoc Health responds pretty well to us when we reach out.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Our organization isn't expanding virtual care use cases with Virtual Care Platform because of the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been in a lot of communications with people at the higher levels of Teladoc Health, and they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​