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Virtual Care Platform (InTouch) Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Commentary Summary

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User Commentary

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Director

Operations

Teladoc Health wasn’t good at providing education. They gave us stuff and figured it out. Their...

Jul 2025
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(0)
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Director

Product

I don't know that Teladoc Health's system has driven outcomes. Our virtual use was incredibly high...

Jul 2025
||
(0)
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Director

Relationship

Teladoc Health is careful not to overpromise. They let us know what they are working on, but they...

Jul 2025
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(0)
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Director

Loyalty, Value

The cost of software is a big reason we aren’t expanding virtual care use cases with Teladoc Health...

Jul 2025
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(0)
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Manager

Loyalty, Relationship

Historically, we have had great success with Teladoc Health, and they have had good support. We...

Jun 2025
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(0)
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Manager

Relationship

We have had some particular challenges with the vendor's reliability and some things like that,...

Jun 2025
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Manager

Loyalty, Relationship, Product

Coming out of the pandemic and going forward, the vendor is a little behind on their strategy. They...

Jun 2025
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(0)
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Manager

Value

Teladoc Health's pricing has historically been a little wonky, and they have charged us a bit. We...

Jun 2025
||
(0)
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VP/Other Executive

Product

With integrations, Teladoc Health has a harder problem than another one of our vendors because...

Apr 2025
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(0)
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VP/Other Executive

Relationship

I couldn't say who Teladoc Health's executives are. Over the last few years, I certainly remember...

Apr 2025
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(0)
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VP/Other Executive

Relationship, Value

Teladoc Health has been really good to partner with. They have been very informative about the...

Apr 2025
||
(0)
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VP/Other Executive

Product

There are some problems that come up when patients try to use Virtual Care Platform. It is still not...

Mar 2025
||
(0)
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VP/Other Executive

Operations, Product

Virtual Care Platform is very easy and good to use.

Mar 2025
||
(0)
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CEO/President

Product

If a peer or friend were going to any telemedicine platform, I would say that I have not seen one...

Mar 2025
||
(0)
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CEO/President

Value

When Teladoc Health was InTouch, they were pretty good about avoiding charging for every little...

Mar 2025
||
(0)
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CTO

Product

Teladoc Health has some niche use cases that we are doing, but we used their mobile platform for a...

Jan 2025
||
(0)
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CTO

Loyalty, Product

One of the things we learned, particularly during COVID-19 when we struggled, is that Teladoc Health...

Jan 2025
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(0)
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CTO

Loyalty

Virtual Care Platform works, and for the niche place Teladoc Health plays, we have quite a few...

Jan 2025
||
(0)
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Manager

Relationship, Operations

Teladoc Health is not really great at letting us know about updates. They are only minimally...

Jan 2025
||
(0)
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Manager

Relationship

Teladoc Health responds pretty well to us when we reach out.

Jan 2025
||
(0)
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Director

Loyalty, Value

Our organization isn't expanding virtual care use cases with Virtual Care Platform because of the...

Jan 2025
||
(0)
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Director

Relationship

We have been in a lot of communications with people at the higher levels of Teladoc Health, and they...

Jan 2025
||
(0)
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Director

Relationship

Virtual Care Platform was a standalone product. It was bought by Teladoc Health. We have seen a...

Dec 2024
||
(0)
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Director

Value

Sometimes the upgrades for Teladoc Health don't always go very well. Things can get complicated. We...

Dec 2024
||
(0)
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Director

Loyalty, Product

Our end users don't always understand the machines for Virtual Care Platform. We struggle with the...

Dec 2024
||
(0)
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Director

Relationship, Value

Virtual Care Platform has value. It is used effectively. We hear a lot about it when it is or isn’t...

Dec 2024
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(0)
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Director

Value

Teladoc Health is really no different from any of the big competitors in that they may have a bit of...

Nov 2024
||
(0)
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Director

Loyalty, Value

The two biggest things that led us toward Teladoc Health would be the pricing and that they have...

Nov 2024
||
(0)
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CIO

Relationship

We don’t call Teladoc Health customer support because the solution just works. They tell us when we...

Sep 2024
||
(0)
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CIO

Relationship, Product

Virtual Care Platform has been responsive, and the uptime has been good. There have been a lot of...

Sep 2024
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(0)
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Director

Relationship

I have been impressed with Teladoc Health. They know that there are a lot of other fish in the sea...

Aug 2024
||
(0)
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Director

Loyalty, Relationship, Product

We do still have some lost-call problems with Virtual Care Platform, and that issue is very...

Aug 2024
||
(0)
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Director

Loyalty

I don't know that Teladoc Health really has any interoperability. I haven't done a lot of research,...

Aug 2024
||
(0)
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Director

Operations

I don't know that we get any training from Teladoc Health. We make it up as we go along. From an...

Aug 2024
||
(0)
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Director

Loyalty

We are still on Virtual Care Platform. We plan to get rid of it in the future. It served its...

Aug 2024
||
(0)
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