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Virtual Care Platform (InTouch) Commentary
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Trey Dye
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Commentary Summary

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User Commentary

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VP/Other Executive

Product

With integrations, Teladoc Health has a harder problem than another one of our vendors because...

Apr 2025
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VP/Other Executive

Relationship

I couldn't say who Teladoc Health's executives are. Over the last few years, I certainly remember...

Apr 2025
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VP/Other Executive

Relationship, Value

Teladoc Health has been really good to partner with. They have been very informative about the...

Apr 2025
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VP/Other Executive

Product

There are some problems that come up when patients try to use Virtual Care Platform. It is still not...

Mar 2025
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VP/Other Executive

Operations, Product

Virtual Care Platform is very easy and good to use.

Mar 2025
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CEO/President

Product

If a peer or friend were going to any telemedicine platform, I would say that I have not seen one...

Mar 2025
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CEO/President

Value

When Teladoc Health was InTouch, they were pretty good about avoiding charging for every little...

Mar 2025
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CTO

Product

Teladoc Health has some niche use cases that we are doing, but we used their mobile platform for a...

Jan 2025
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CTO

Loyalty, Product

One of the things we learned, particularly during COVID-19 when we struggled, is that Teladoc Health...

Jan 2025
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CTO

Loyalty

Virtual Care Platform works, and for the niche place Teladoc Health plays, we have quite a few...

Jan 2025
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Manager

Relationship, Operations

Teladoc Health is not really great at letting us know about updates. They are only minimally...

Jan 2025
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Manager

Relationship

Teladoc Health responds pretty well to us when we reach out.

Jan 2025
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Director

Loyalty, Value

Our organization isn't expanding virtual care use cases with Virtual Care Platform because of the...

Jan 2025
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Director

Relationship

We have been in a lot of communications with people at the higher levels of Teladoc Health, and they...

Jan 2025
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Director

Relationship

Virtual Care Platform was a standalone product. It was bought by Teladoc Health. We have seen a...

Dec 2024
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(0)
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Director

Value

Sometimes the upgrades for Teladoc Health don't always go very well. Things can get complicated. We...

Dec 2024
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Director

Loyalty, Product

Our end users don't always understand the machines for Virtual Care Platform. We struggle with the...

Dec 2024
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Director

Relationship, Value

Virtual Care Platform has value. It is used effectively. We hear a lot about it when it is or isn’t...

Dec 2024
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Director

Value

Teladoc Health is really no different from any of the big competitors in that they may have a bit of...

Nov 2024
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Director

Loyalty, Value

The two biggest things that led us toward Teladoc Health would be the pricing and that they have...

Nov 2024
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CIO

Relationship

We don’t call Teladoc Health customer support because the solution just works. They tell us when we...

Sep 2024
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CIO

Relationship, Product

Virtual Care Platform has been responsive, and the uptime has been good. There have been a lot of...

Sep 2024
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Director

Relationship

I have been impressed with Teladoc Health. They know that there are a lot of other fish in the sea...

Aug 2024
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Director

Loyalty, Relationship, Product

We do still have some lost-call problems with Virtual Care Platform, and that issue is very...

Aug 2024
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Director

Loyalty

I don't know that Teladoc Health really has any interoperability. I haven't done a lot of research,...

Aug 2024
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Director

Operations

I don't know that we get any training from Teladoc Health. We make it up as we go along. From an...

Aug 2024
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Director

Loyalty

We are still on Virtual Care Platform. We plan to get rid of it in the future. It served its...

Aug 2024
||
(0)
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Manager

Relationship

Out of all of the telehealth solutions that we use, Teladoc Health's system is the least nimble....

Jul 2024
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(0)
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Manager

Operations

We struggled with an implementation with Teladoc Health a couple of years ago. We were trying to ram...

Jul 2024
||
(0)
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Manager

Loyalty

Teladoc Health's system has served an important purpose for us. There is no bad blood between the...

Jul 2024
||
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Decision Insights
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Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
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At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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