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Virtual Care Platform (InTouch) Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
The vendor was available during the COVID-19 crisis when we were doing an implementation. The...
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Director
Other Observations & Comments
COVID-19 played a part in how I scored the vendor's training. The implementation was in the middle...
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Director
Implementation and Training
The vendor's implementation was good and hands on, but the presentation was a little bit long....
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Director
Service and Support
The vendor's responses are right in line with the expectations they set in the review process....
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Director
Functionality and Upgrades
The system has met pretty much every single need that we have had. There are a couple of things that...
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Director
Service and Support
The vendor has done very well with their ongoing support. They have been very easy to deal with. We...
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Director
Relationship
I would give the vendor high marks for executive involvement. Their CEO reaches out to our...
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Director
ROI / Cost (care and feeding)
We rolled the system out to our employees, and whenever people have a visit, they complete a survey....
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Director
Future Outlook
I predict that we will be very satisfied with the system a year from now. Teladoc just bought...
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Director
Service and Support
The vendor has done very well with supporting us during the COVID-19 crisis. They have been...
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Director
Technology
The video quality is pretty extraordinary. We have had individuals who haven't had the best Wi-Fi at...
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Director
Win/Loss - Why they were selected (by current clients)
We met with one vendor, but their vision didn’t really align with ours. When Teladoc Health came in,...
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Director
Future Outlook
In the beginning, the vendor nickel-and-dimed us every now and then, but as our relationship grew,...
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Director
Implementation and Training
The vendor did very well with our implementation. They were on the ball for everything. It took a...
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Director
Implementation and Training
It doesn't work for someone to come and show me how to work something. Users have to get into the...
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Director
Sales and Contracting
The system did everything that the vendor said it could do. It has a cut-and-paste feature. The...
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Director
Functionality and Upgrades
If the decision were up to me, I would purchase the system again. I don’t think there is anyone...
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Director
Service and Support
Teladoc Health has been very good. They have worked with us. Whenever we needed things, the vendor...
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Manager
Functionality and Upgrades
I love the product. The vendor is very competent, and the product is solidly manufactured.
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Manager
Other Observations & Comments
The product is basically used for virtual doctor consults. The system has to be manually moved by a...
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Manager
Functionality and Upgrades
The vendor is solid, and the device is solid. It does everything that the vendor says it does. The...
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Manager
Implementation and Training
The implementation services were good, and I would absolutely recommend them to others with the...
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Manager
Functionality and Upgrades
I see how the system makes sense in an infectious disease situation or where we have a patient that...
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Manager
Other Observations & Comments
I can't rate anything in the top score for ease of use. Human nature is such that when we get a new...
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Analyst/Coordinator
Functionality and Upgrades
With InTouch Health's product, we get to use peripherals so that we can hear lung and heart sounds....
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Director
Functionality and Upgrades
Telehealth for stroke patients predated COVID-19. It is still in place. The vendor is expanding the...
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Director
Other Observations & Comments
We have made sizable financial commitments to the vendor. The telehealth carts are expensive. We...
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Director
Service and Support
Teladoc Health tends to tell us what they are doing for us in their upgrades rather than working...
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Director
Service and Support
We get a live person every time we call the technical assistance center, and that is amazing. I am...
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Director
Service and Support
The vendor has awesome technology that meets our needs. It is extremely expensive. Through InTouch...
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Director
Functionality and Upgrades
When we are talking about usability and the user experience, that is primarily on the provider...
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Director
Functionality and Upgrades
The platform is very expensive, and that makes it tough to show an ROI right out of the gate. The...
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Director
Service and Support
InTouch Health is making improvements, but we would like to see them move faster. We are realistic...
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Manager
Future Outlook
In a limited capacity, Virtual Care Platform is going to be part of our long-term plans. I don't...
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CIO
Interfacing and Integration
We have the InTouch platform integrated into our EMR, and it has been helpful to pull demographics...
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CIO
Technology
At the very beginning of the COVID-19 crisis, we had meetings with InTouch because we were having...
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CIO
Relationship
I would give the vendor a B+ to an A for how they have helped us. They worked hard and impressed me...
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CIO
Other Observations & Comments
For telemedicine, I don’t know that I would buy the InTouch software again. I would scour the market...
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Physician
Win/Loss - Why they were selected (by current clients)
I am an outlier, but I think the system makes life harder for everybody. I chose the system because...
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Physician
Service and Support
There have been some dramatic reimbursement changes, and we all worry that things might revert after...
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Physician
Lessons Learned
A lot of problems originate in the parent facility, and so people think bandwidth is all you need....
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Physician
Implementation and Training
The vendors training was flexible. We had options of online, or real one on one, plus a simulation...
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Physician
Service and Support
The vendor is always working on new things, and they have 24/7 support that picks up the phone right...
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Director
Relationship
We would buy the InTouch Health system again. The vendor has been very supportive of us, and we have...
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Director
Implementation and Training
In terms of training, there were some things we had to figure out on our own. The vendor maybe could...
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Director
Functionality and Upgrades
The traditional side of the provider-access cart is rock solid. The vendor is still trying to get...
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Director
Functionality and Upgrades
In terms of ease of use, InTouch Health's website still needs some work. The provider-access side is...
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Director
ROI / Cost (care and feeding)
I don't know whether we have had tangible outcomes for some things. Some of what InTouch Health does...
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Director
Service and Support
I haven't had any issues with getting ahold of Teladoc Health's support people. There was once a...
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Manager
Service and Support
The vendor support is good. They are very responsive, and we haven't had any issues. The support is...
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Manager
Other Observations & Comments
The vendor executives have really only been involved when we have been working through some pricing...
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Manager
Functionality and Upgrades
I would tell others that are looking at the system that the platform is very easy to use. Customers...
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Director
Lessons Learned
When COVID-19 hit, we went live with InTouch Health's website, which was a little clunkier than I...
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Director
Relationship
I have had a very good experience with InTouch Health. I can pick up the phone right now and get...
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Director
Service and Support
We were chugging along pretty well and were working just with InTouch Health until the pandemic hit....
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Director
Lessons Learned
Teladoc Health announced a few months ago that they were merging with Livongo Health. They were...
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Director
Other Observations & Comments
If I had the ears of the leaders of the newly merged Teladoc Health company, I would tell them to...
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Analyst/Coordinator
Implementation and Training
I would give InTouch Health a high rating for their implementation services. The services are...
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Analyst/Coordinator
Relationship
I do not have any suggestions for the vendor. They are making the changes that I need.
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Director
Implementation and Training
InTouch Health was amazing. They were really the ones that scaled the most out of all our telehealth...
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Director
Service and Support
The vendor did have an exceptional platform to train in their simulation lab, but during the time...
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Director
Service and Support
There was no guidance with reimbursement policies or credentialing in the system. But the vendor's...
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Director
Functionality and Upgrades
We can really have a nuanced exam with a patient. I think the patients can feel almost as if they...
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Director
Functionality and Upgrades
We are not documenting. We are using only the ability to visualize the patient and then zoom in and...
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Director
Interfacing and Integration
InTouch Health is struggling with supporting our integration goals, specifically with telestroke....
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Director
Functionality and Upgrades
If we have a freestanding ED tied to the same ACO as a hospital, we can’t tell whether a patient is...
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Director
Service and Support
During the pandemic, the quality of support has gone down. But I understand why; the vendor is...
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Director
Functionality and Upgrades
I am tied closely with InTouch Health because of the offerings they have in their fleet of robots,...
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Director
Future Outlook
I am interested in the vendor's physician or provider services. The services they are bringing on...
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Director
Future Outlook
I am more unsure about the merger than anything because InTouch Health has been in the field for a...
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Director
Relationship
The merger brings about the whole continuum of care for a patient from point of entry into the...
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Director
Other Observations & Comments
Mergers are always about who is going to be the big fish in the small pond and what culture is going...
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Director
Other Observations & Comments
The biggest thing for the Teladoc Health component is keeping the patient at the center. They can’t...
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VP/Other Executive
Sales and Contracting
The vendor has been good about developing new products. They have developed things with smaller...
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Director
Implementation and Training
Teladoc Health had a very well-defined plan for our team, but they felt that what they had would...
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Director
Service and Support
Teladoc Health prepared for expected visits and how things should work, but they didn't troubleshoot...
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Director
Functionality and Upgrades
The patient experience was one of the hardest points. Patients were expecting a visit and to see...
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Director
Future Outlook
We do plan to use Teladoc Health for all our needs going forward. We are trying to resolve some...
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Director
Implementation and Training
Unfortunately, we have had some challenges with the system and its implementation. Some providers...
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Manager
Service and Support
Teladoc Health pretty much has their finger on the pulse of changes and guides us. I would say they...
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Manager
Service and Support
The platform is highly reliable, and that is really what has kept us working with the vendor. We...
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VP/Other Executive
Service and Support
InTouch Health has been sold and is now Teladoc Health. I haven't experienced any issues during any...
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VP/Other Executive
Service and Support
The vendor has kept their promises from my experience. They don’t nickel-and-dime. There was a time...
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Director
Sales and Contracting
Teladoc Health delivers new technology, but it is not meeting our needs. There is nothing that has...
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Director
Future Outlook
I am optimistic about some of the things they are doing right now. I am encouraged about the...
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Director
Functionality and Upgrades
The vendor presented the product as if
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