Virtual Care Platform (InTouch) Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 4:06:06 PM and Model.EvProductId = 185664

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User Commentary

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Director

Implementation and Training

The vendor was available during the COVID-19 crisis when we were doing an implementation. The...

Sep 2020
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Director

Other Observations & Comments

COVID-19 played a part in how I scored the vendor's training. The implementation was in the middle...

Sep 2020
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Director

Implementation and Training

The vendor's implementation was good and hands on, but the presentation was a little bit long....

Sep 2020
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Director

Service and Support

The vendor's responses are right in line with the expectations they set in the review process....

Sep 2020
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Director

Functionality and Upgrades

The system has met pretty much every single need that we have had. There are a couple of things that...

Sep 2020
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Director

Service and Support

The vendor has done very well with their ongoing support. They have been very easy to deal with. We...

Sep 2020
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Director

Relationship

I would give the vendor high marks for executive involvement. Their CEO reaches out to our...

Sep 2020
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Director

ROI / Cost (care and feeding)

We rolled the system out to our employees, and whenever people have a visit, they complete a survey....

Sep 2020
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Director

Future Outlook

I predict that we will be very satisfied with the system a year from now. Teladoc just bought...

Sep 2020
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Director

Service and Support

The vendor has done very well with supporting us during the COVID-19 crisis. They have been...

Sep 2020
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Director

Technology

The video quality is pretty extraordinary. We have had individuals who haven't had the best Wi-Fi at...

Sep 2020
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Director

Win/Loss - Why they were selected (by current clients)

We met with one vendor, but their vision didn’t really align with ours. When Teladoc Health came in,...

Sep 2020
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Director

Future Outlook

In the beginning, the vendor nickel-and-dimed us every now and then, but as our relationship grew,...

Sep 2020
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Director

Implementation and Training

The vendor did very well with our implementation. They were on the ball for everything. It took a...

Sep 2020
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Director

Implementation and Training

It doesn't work for someone to come and show me how to work something. Users have to get into the...

Sep 2020
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Director

Sales and Contracting

The system did everything that the vendor said it could do. It has a cut-and-paste feature. The...

Sep 2020
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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. I don’t think there is anyone...

Sep 2020
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Director

Service and Support

Teladoc Health has been very good. They have worked with us. Whenever we needed things, the vendor...

Sep 2020
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Manager

Functionality and Upgrades

I love the product. The vendor is very competent, and the product is solidly manufactured.

Sep 2020
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Manager

Other Observations & Comments

The product is basically used for virtual doctor consults. The system has to be manually moved by a...

Sep 2020
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Manager

Functionality and Upgrades

The vendor is solid, and the device is solid. It does everything that the vendor says it does. The...

Sep 2020
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Manager

Implementation and Training

The implementation services were good, and I would absolutely recommend them to others with the...

Sep 2020
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Manager

Functionality and Upgrades

I see how the system makes sense in an infectious disease situation or where we have a patient that...

Sep 2020
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Manager

Other Observations & Comments

I can't rate anything in the top score for ease of use. Human nature is such that when we get a new...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

With InTouch Health's product, we get to use peripherals so that we can hear lung and heart sounds....

Sep 2020
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Director

Functionality and Upgrades

Telehealth for stroke patients predated COVID-19. It is still in place. The vendor is expanding the...

Sep 2020
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Director

Other Observations & Comments

We have made sizable financial commitments to the vendor. The telehealth carts are expensive. We...

Sep 2020
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Director

Service and Support

Teladoc Health tends to tell us what they are doing for us in their upgrades rather than working...

Sep 2020
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Director

Service and Support

We get a live person every time we call the technical assistance center, and that is amazing. I am...

Sep 2020
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Director

Service and Support

The vendor has awesome technology that meets our needs. It is extremely expensive. Through InTouch...

Sep 2020
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Director

Functionality and Upgrades

When we are talking about usability and the user experience, that is primarily on the provider...

Sep 2020
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Director

Functionality and Upgrades

The platform is very expensive, and that makes it tough to show an ROI right out of the gate. The...

Sep 2020
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Director

Service and Support

InTouch Health is making improvements, but we would like to see them move faster. We are realistic...

Sep 2020
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Manager

Future Outlook

In a limited capacity, Virtual Care Platform is going to be part of our long-term plans. I don't...

Sep 2020
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CIO

Interfacing and Integration

We have the InTouch platform integrated into our EMR, and it has been helpful to pull demographics...

Sep 2020
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CIO

Technology

At the very beginning of the COVID-19 crisis, we had meetings with InTouch because we were having...

Sep 2020
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CIO

Relationship

I would give the vendor a B+ to an A for how they have helped us. They worked hard and impressed me...

Sep 2020
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CIO

Other Observations & Comments

For telemedicine, I don’t know that I would buy the InTouch software again. I would scour the market...

Sep 2020
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Physician

Win/Loss - Why they were selected (by current clients)

I am an outlier, but I think the system makes life harder for everybody. I chose the system because...

Sep 2020
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Physician

Service and Support

There have been some dramatic reimbursement changes, and we all worry that things might revert after...

Sep 2020
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Physician

Lessons Learned

A lot of problems originate in the parent facility, and so people think bandwidth is all you need....

Sep 2020
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Physician

Implementation and Training

The vendors training was flexible. We had options of online, or real one on one, plus a simulation...

Sep 2020
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Physician

Service and Support

The vendor is always working on new things, and they have 24/7 support that picks up the phone right...

Sep 2020
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Director

Relationship

We would buy the InTouch Health system again. The vendor has been very supportive of us, and we have...

Sep 2020
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Director

Implementation and Training

In terms of training, there were some things we had to figure out on our own. The vendor maybe could...

Sep 2020
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Director

Functionality and Upgrades

The traditional side of the provider-access cart is rock solid. The vendor is still trying to get...

Sep 2020
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Director

Functionality and Upgrades

In terms of ease of use, InTouch Health's website still needs some work. The provider-access side is...

Sep 2020
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Director

ROI / Cost (care and feeding)

I don't know whether we have had tangible outcomes for some things. Some of what InTouch Health does...

Sep 2020
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Director

Service and Support

I haven't had any issues with getting ahold of Teladoc Health's support people. There was once a...

Sep 2020
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Manager

Service and Support

The vendor support is good. They are very responsive, and we haven't had any issues. The support is...

Sep 2020
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Manager

Other Observations & Comments

The vendor executives have really only been involved when we have been working through some pricing...

Sep 2020
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Manager

Functionality and Upgrades

I would tell others that are looking at the system that the platform is very easy to use. Customers...

Sep 2020
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Director

Lessons Learned

When COVID-19 hit, we went live with InTouch Health's website, which was a little clunkier than I...

Sep 2020
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Director

Relationship

I have had a very good experience with InTouch Health. I can pick up the phone right now and get...

Sep 2020
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Director

Service and Support

We were chugging along pretty well and were working just with InTouch Health until the pandemic hit....

Sep 2020
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Director

Lessons Learned

Teladoc Health announced a few months ago that they were merging with Livongo Health. They were...

Sep 2020
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Director

Other Observations & Comments

If I had the ears of the leaders of the newly merged Teladoc Health company, I would tell them to...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I would give InTouch Health a high rating for their implementation services. The services are...

Sep 2020
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Analyst/Coordinator

Relationship

I do not have any suggestions for the vendor. They are making the changes that I need.

Sep 2020
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Director

Implementation and Training

InTouch Health was amazing. They were really the ones that scaled the most out of all our telehealth...

Aug 2020
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Director

Service and Support

The vendor did have an exceptional platform to train in their simulation lab, but during the time...

Aug 2020
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Director

Service and Support

There was no guidance with reimbursement policies or credentialing in the system. But the vendor's...

Aug 2020
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Director

Functionality and Upgrades

We can really have a nuanced exam with a patient. I think the patients can feel almost as if they...

Aug 2020
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Director

Functionality and Upgrades

We are not documenting. We are using only the ability to visualize the patient and then zoom in and...

Aug 2020
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Director

Interfacing and Integration

InTouch Health is struggling with supporting our integration goals, specifically with telestroke....

Aug 2020
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Director

Functionality and Upgrades

If we have a freestanding ED tied to the same ACO as a hospital, we can’t tell whether a patient is...

Aug 2020
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Director

Service and Support

During the pandemic, the quality of support has gone down. But I understand why; the vendor is...

Aug 2020
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Director

Functionality and Upgrades

I am tied closely with InTouch Health because of the offerings they have in their fleet of robots,...

Aug 2020
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Director

Future Outlook

I am interested in the vendor's physician or provider services. The services they are bringing on...

Aug 2020
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Director

Future Outlook

I am more unsure about the merger than anything because InTouch Health has been in the field for a...

Aug 2020
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Director

Relationship

The merger brings about the whole continuum of care for a patient from point of entry into the...

Aug 2020
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Director

Other Observations & Comments

Mergers are always about who is going to be the big fish in the small pond and what culture is going...

Aug 2020
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Director

Other Observations & Comments

The biggest thing for the Teladoc Health component is keeping the patient at the center. They can’t...

Aug 2020
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VP/Other Executive

Sales and Contracting

The vendor has been good about developing new products. They have developed things with smaller...

Aug 2020
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Director

Implementation and Training

Teladoc Health had a very well-defined plan for our team, but they felt that what they had would...

Aug 2020
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Director

Service and Support

Teladoc Health prepared for expected visits and how things should work, but they didn't troubleshoot...

Aug 2020
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Director

Functionality and Upgrades

The patient experience was one of the hardest points. Patients were expecting a visit and to see...

Aug 2020
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Director

Future Outlook

We do plan to use Teladoc Health for all our needs going forward. We are trying to resolve some...

Aug 2020
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Director

Implementation and Training

Unfortunately, we have had some challenges with the system and its implementation. Some providers...

Aug 2020
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Manager

Service and Support

Teladoc Health pretty much has their finger on the pulse of changes and guides us. I would say they...

Aug 2020
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Manager

Service and Support

The platform is highly reliable, and that is really what has kept us working with the vendor. We...

Aug 2020
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VP/Other Executive

Service and Support

InTouch Health has been sold and is now Teladoc Health. I haven't experienced any issues during any...

Aug 2020
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VP/Other Executive

Service and Support

The vendor has kept their promises from my experience. They don’t nickel-and-dime. There was a time...

Aug 2020
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Director

Sales and Contracting

Teladoc Health delivers new technology, but it is not meeting our needs. There is nothing that has...

Aug 2020
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Director

Future Outlook

I am optimistic about some of the things they are doing right now. I am encouraged about the...

Aug 2020
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Director

Functionality and Upgrades

The vendor presented the product as if