
Commentary Summary
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User Commentary
Relationship
I have evaluated other software companies just because I don't think anybody can compete with...
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Functionality and Upgrades
NDoc is mediocre. Overall, the number of glitches that occur in the system is fairly high. There are...
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Functionality and Upgrades
It would be nice if there were a way to trigger an order to be written based on assessment findings...
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Interfacing and Integration
Thornberry is always trying to make improvements on NDoc. The billing piece used to be in two...
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Service and Support
Thornberry's support people are quick to respond to us, but their answers are very convoluted. When...
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Future Outlook
We are under the umbrella of a large health system, and they are looking to integrate us into one...
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ROI / Cost (care and feeding)
Thornberry has a lot of interface fees. There are different charges for things like mileage...
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Implementation and Training
It is very difficult to learn the NDoc system. The ease of use obviously gets better as people use...
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Service and Support
We are able to work with people at the vendor who can solve our problems. Thornberry is generally...
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Functionality and Upgrades
My overall experience with the vendor has not been very good. We have had a lot of issues and bugs...
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Functionality and Upgrades
The billing in the system has been the biggest upgrade. The vendor just doesn’t seem to be testing...
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Relationship
The vendor doesn’t keep their promises. The vendor tries their best to keep their promises but...
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Technology
I have been very disappointed with the vendor lately, and that kills me because I used to love the...
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Functionality and Upgrades
I would need some changes to be made if I were to buy NDoc again. Thornberry partners with a company...
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Implementation and Training
Implementations with NDoc could be better if Thornberry were more forthcoming when it comes to...
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Functionality and Upgrades
Things would be better if there were less charting. NDoc might have this already, but I would like...
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Relationship
The vendor contact we work with has been phenomenal. Whenever we have an issue, they are always...
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Relationship
I know there is a new CEO at Thornberry, but I have not heard from them since they have taken over.
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Lessons Learned
I would tell others that the NDoc system is great. There are some things that we need to watch out...
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