NDoc (Home Health EHR)
Filtered view: (Large - Over 200 Average Daily Census)

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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

I have evaluated other software companies just because I don't think anybody can compete with...

Dec 2021
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Manager

Functionality and Upgrades

NDoc is mediocre. Overall, the number of glitches that occur in the system is fairly high. There are...

Dec 2021
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Manager

Functionality and Upgrades

It would be nice if there were a way to trigger an order to be written based on assessment findings...

Dec 2021
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Manager

Interfacing and Integration

Thornberry is always trying to make improvements on NDoc. The billing piece used to be in two...

Dec 2021
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Manager

Service and Support

Thornberry's support people are quick to respond to us, but their answers are very convoluted. When...

Dec 2021
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Manager

Future Outlook

We are under the umbrella of a large health system, and they are looking to integrate us into one...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Thornberry has a lot of interface fees. There are different charges for things like mileage...

Dec 2021
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Manager

Implementation and Training

It is very difficult to learn the NDoc system. The ease of use obviously gets better as people use...

Dec 2021
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Manager

Service and Support

We are able to work with people at the vendor who can solve our problems. Thornberry is generally...

Dec 2021
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Nurse

Functionality and Upgrades

My overall experience with the vendor has not been very good. We have had a lot of issues and bugs...

Nov 2021
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Nurse

Functionality and Upgrades

The billing in the system has been the biggest upgrade. The vendor just doesn’t seem to be testing...

Nov 2021
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Nurse

Relationship

The vendor doesn’t keep their promises. The vendor tries their best to keep their promises but...

Nov 2021
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Nurse

Technology

I have been very disappointed with the vendor lately, and that kills me because I used to love the...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

I would need some changes to be made if I were to buy NDoc again. Thornberry partners with a company...

Nov 2021
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Analyst/Coordinator

Implementation and Training

Implementations with NDoc could be better if Thornberry were more forthcoming when it comes to...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Things would be better if there were less charting. NDoc might have this already, but I would like...

Nov 2021
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Analyst/Coordinator

Relationship

The vendor contact we work with has been phenomenal. Whenever we have an issue, they are always...

Nov 2021
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Analyst/Coordinator

Relationship

I know there is a new CEO at Thornberry, but I have not heard from them since they have taken over.

Nov 2021
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Analyst/Coordinator

Lessons Learned

I would tell others that the NDoc system is great. There are some things that we need to watch out...

Nov 2021
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