TimeDoc Health Virtual Care Management Commentary
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Schafer Jackson
Research Director
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User Commentary

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Manager

Product

There is definitely room for improvement in the solution. We would like to see more customization...

Jun 2024
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Manager

Loyalty, Operations

TimeDoc Health Virtual Care Management is the first chronic care management product we have used. We...

Jun 2024
||
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Manager

Relationship

I haven't really used TimeDoc Health’s actual IT support. I have only communicated with our account...

Jun 2024
||
(0)
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Manager

Loyalty

We are not planning to continue using TimeDoc Health’s care coordination services, but we plan on...

Jun 2024
||
(0)
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CIO

Product

To be fair to TimeDoc Health, I don't think our experience is their issue; I think it is our EHR not...

Jun 2024
||
(0)
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CIO

Product, Value

TimeDoc Health Virtual Care Management is a combination of product and service. It is working. We...

Jun 2024
||
(0)
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CIO

Relationship

TimeDoc Health emails regularly all the stats of where we are that don't add any value or make any...

Jun 2024
||
(0)
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CIO

Product

I haven't logged on directly to see any portal reports that might be available for our own...

Jun 2024
||
(0)
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CIO

Loyalty, Product

Our community needs remote patient monitoring instruments that are over cellular connection and not...

Jun 2024
||
(0)
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CIO

Product

What I would primarily like to see with TimeDoc Health Virtual Care Management is improved...

Jun 2024
||
(0)
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CIO

Relationship

TimeDoc Health has been trying to walk us through the best practices. TimeDoc Health’s support team...

Jun 2024
||
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Analyst/Coordinator

Relationship

TimeDoc Health does communicate really well in terms of letting providers know whether there is an issue....

Jun 2024
||
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Analyst/Coordinator

Product

The only complaint I have, and it is not a massive complaint, is I would like the system to help us...

Jun 2024
||
(0)
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VP/Other Executive

Value

The costs that the vendor charges us are accurately reflected in their efforts. We don't pay a lot.

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Operations

We have not been able to grow the RPM area. I don't audit how TimeDoc Health engages with patients...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our dissatisfaction is in the volume of patients that TimeDoc Health actually puts on service. For...

Jun 2024
||
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VP/Other Executive

Operations

The vendor does well training the onboarded patients. The patients that the vendor does connect with...

Jun 2024
||
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Manager

Product

There are features that TimeDoc Health could put in there that other remote platforms have that...

Jun 2024
||
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Manager

Relationship

TimeDoc Health’s web support is phenomenal. I'm an IT ticket master, and I want my staff to also...

Jun 2024
||
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Manager

Product

TimeDoc Health Virtual Care Management is easy to work with. The only catch is integration with our...

Jun 2024
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Manager

Culture, Value

TimeDoc Health does not avoid charging for every little thing. They have to stay in business just...

Jun 2024
||
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Manager

Product

I'm not a data person. I think if the reporting were going to a data person, the product’s analytics...

Jun 2024
||
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Manager

Product

In terms of the product's data analytics and reporting, the data that I'm getting is fine. It is...

May 2024
||
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Manager

Relationship

I love our representative from TimeDoc Health. That person really smooths over a lot of things. That...

May 2024
||
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Manager

Relationship, Product

One opportunity for TimeDoc Health's improvement would definitely be securing the data better,...

May 2024
||
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Manager

Product

We changed one of our processes with TimeDoc Health, but that project is not going smoothly at all.

May 2024
||
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Analyst/Coordinator

Culture

TimeDoc Health made it sound like they would be able to pull reports of all of the information that...

May 2024
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Analyst/Coordinator

Relationship

If I hadn't asked or pushed for certain clinical things, there are some things TimeDoc Health would...

May 2024
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Analyst/Coordinator

Relationship, Operations

TimeDoc Health is pretty good. We meet regularly. We used to meet more frequently when we first...

May 2024
||
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Analyst/Coordinator

Culture

We aren't anywhere close to what TimeDoc Health presented when we first interviewed with them. I'm...

May 2024
||
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Analyst/Coordinator

Relationship, Value

We have good communication with TimeDoc Health. With any problems that do come up, I am able to...

May 2024
||
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Analyst/Coordinator

Operations

The implementation was pretty rocky. Everything was squeezed into a short amount of time, and I...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

TimeDoc Health has room for improvement with patients' experiences. I get calls from people because...

May 2024
||
(0)
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VP/Other Executive

Culture, Value

When we were first looking at the system, it didn't have a direct interface with our EHR. That was...

Apr 2024
||
(0)
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VP/Other Executive

Loyalty, Value

One outcome we have seen has been patient satisfaction. Hopefully, that will help with some quality...

Apr 2024
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VP/Other Executive

Relationship

TimeDoc Health needs to be more culturally competent, especially if they are partnering with...

Apr 2024
||
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VP/Other Executive

Relationship, Product

The system is good in terms of its reports on how many patients were enrolled and things like that....

Apr 2024
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Analyst/Coordinator

Relationship, Operations

The communication with TimeDoc Health has always been great. We have had a really good working...

Apr 2024
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Analyst/Coordinator

Product

We don't enter data into TimeDoc Health Virtual Care Management’s portal. What we use the system for...

Apr 2024
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Analyst/Coordinator

Product

We are not integrated with TimeDoc Health Virtual Care Management. That was our decision. We don't...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

TimeDoc Health takes care of our chronic care management. We have patients with chronic conditions...

Apr 2024
||
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Director

Relationship, Product

TimeDoc Health Virtual Care Management is great, and the chronic care management tracking is great...

Apr 2024
||
(0)
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Director

Loyalty

We have been using TimeDoc Health's software but not their staff that follows up with patients. We...

Apr 2024
||
(0)
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Director

Operations

TimeDoc Health’s client success staff wasn't supportive and was unwilling to change their software...

Apr 2024
||
(0)
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Director

Culture

The sections that TimeDoc Health told us about in the software and the reporting were all extremely...

Apr 2024
||
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Director

Relationship

We used TimeDoc Health’s web support pretty frequently when things would come up, and the team that...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

The TimeDoc Health Virtual Care Management updates are done behind the scenes. When the system is...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

The timeliness of TimeDoc Health Virtual Care Management couldn’t get any better, and the ease of...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

We had an issue with a CPT code, and TimeDoc Health took a long time to figure out what was going...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

If there is a technical issue or a user issue on our end, I take care of it by submitting a support...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

The readings in TimeDoc Health Virtual Care Management transmit great, but as far as the reports go,...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

I am extremely satisfied with how TimeDoc Health Virtual Care Management pulls data from patients....

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

TimeDoc Health is quicker at keeping their promises than our previous vendor, but TimeDoc Health...

Apr 2024
||
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Analyst/Coordinator

Value

It looks like TimeDoc Health is going to try to push fees on us. We are going to have to pay a lot...

Apr 2024
||
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Analyst/Coordinator

Operations

The training for TimeDoc Health Virtual Care Management was all virtual. The vendor said that the...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

There was a bug in TimeDoc Health Virtual Care Management that made it so that we were not getting...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Value

If TimeDoc Health says that they are going to do something, they will eventually do it, but we have...

Apr 2024
||
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Analyst/Coordinator

Relationship

TimeDoc Health just assumes that everything is always perfect and running, but sometimes the whole...

Apr 2024
||
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Analyst/Coordinator

Product, Value

It is hard to say whether we would buy TimeDoc Health Virtual Care Management again. There are so...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

The go-live process with TimeDoc Health was pretty good. It was a little delayed, but that was fine....

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There was a miscommunication with TimeDoc Health; they implemented a workflow that we did not agree...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

TimeDoc Health’s executives have talked to us about solutions before. A higher-level person came and...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

Overall, the TimeDoc Health Virtual Care Management program works well for our patients when they...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

TimeDoc Health is absolutely not proactive. I find all the problems. TimeDoc Health could improve...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

Initially, TimeDoc Health told us that we would have all this data without fees, but they didn’t...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

TimeDoc Health Virtual Care Management is supposed to update on a daily basis, but I don’t feel that...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

The information for the fees and activating and deactivating the TimeDoc Health Virtual Care...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

TimeDoc Health Virtual Care Management hasn't been all that easy to navigate. If new patients are...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

I have been the most pleased with the support team at TimeDoc Health. The team has been supportive....

Apr 2024
||
(0)
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Director

Relationship, Product

The vendor has started a few new things. They have an enrollment program that is separate from their...

Apr 2024
||
(0)
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Director

Culture, Value

The vendor could do better with their charging. We do a lot of charging with no patient contact, and...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

Upgrades are good because we have regular meetings with the vendor.

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

There are definitely some glitches in TimeDoc Health Virtual Care Management, and sometimes it is a...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

The product is very easy to use as long as we have our map.

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

TimeDoc Health does a lot of really good things for us, but every once in a while, they have a blip...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

There is actually no other product out there that does what TimeDoc Health Virtual Care Management...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor was great with the setup. They definitely worked with our EHR company very well and were...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

We wish the product could do more things, but we are happy. The vendor has a behavioral health...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor meets with us regularly to let us know how we are doing, but they never pick up any...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

TimeDoc Health does a very good job in terms of executive involvement. I was able to speak with one...

Apr 2024
||
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Analyst/Coordinator

Relationship

One thing I wish that TimeDoc Health could do or would be responsive to is crediting us for the...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

Since we went like with TimeDoc Health, they have made huge progress. Both of our organizations have...

Apr 2024
||
(0)
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VP/Other Executive

Product

TimeDoc Health lacks integration with our current EHR. With our previous EHR, the system worked...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

When the vendor sees that there is new technology, they will say something. We have regular meetings...

Apr 2024
||
(0)
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VP/Other Executive

Product

TimeDoc Health’s portal is easy to use, and I like that it is integrated with our EHR system. I just...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

It is mostly our medical staff that gets messages through the EHR from TimeDoc Health. They are not...

Apr 2024
||
(0)
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VP/Other Executive

Product, Value

The system's chronic care management area is an amazing revenue source. However, when I look at our...

Apr 2024
||
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VP/Other Executive

Relationship, Product

TimeDoc Health does what they say they will do, and they do that because they have nurses who can...

Apr 2024
||
(0)
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VP/Other Executive

Product

My recommendation would be that an organization should make sure that TimeDoc Health's system is...

Apr 2024
||
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VP/Other Executive

Relationship

TimeDoc Health's team is amazing. However, that depends on the amount of work that I can provide for...

Apr 2024
||
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Physician

Loyalty

We definitely need partners in care coordination who can coordinate and integrate what we are able...

Apr 2024
||
(0)
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Physician

Relationship

TimeDoc Health receives feedback very well, and they implement those changes. Their people work...

Apr 2024
||
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Physician

Relationship, Product

TimeDoc Health could do a better job of engaging providers with success stories because we don't see...

Apr 2024
||
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Physician

Relationship, Product

It would be good for TimeDoc Health to incorporate more clinical assistance into practices so that...

Apr 2024
||
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CMO

Product

I would like to see more reporting from the product. I can usually get any report that I request,...

Feb 2024
||
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CMO

Product

We would like to see a full integration for the vital signs in TimeDoc Health Virtual Care...

Feb 2024
||
(0)
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CMO

Relationship

I would tell a friend that TimeDoc Health is very organized and responsive to our needs. They have...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

TimeDoc Health’s biggest strengths are integration with our EMR and the remote access that is...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

TimeDoc Health has a good understanding and handle on the RPM world, and they are trying to...

Dec 2023
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Analyst/Coordinator

Relationship

I feel like TimeDoc Health’s longstanding customers get forgotten a little. We have been with the...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

If TimeDoc Health could put more focus on training on the software, that would be helpful,...

Dec 2023
||
(0)
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Manager

Operations, Product

Some of our staff members don’t find TimeDoc Health Virtual Care Management that easy. But I think...

Nov 2023
||
(0)
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Manager

Relationship

I mostly just pick the phone up and call our direct person at TimeDoc Health. There might be times...

Nov 2023
||
(0)
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Manager

Product, Value

With TimeDoc Health Virtual Care Management, our patients are more compliant with their medication...

Nov 2023
||
(0)
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Manager

Loyalty, Product

I find TimeDoc Health Virtual Care Management really easy to use. And with the revenue cycle, we...

Nov 2023
||
(0)
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Manager

Relationship, Product

TimeDoc Health has a lot of staff changes that create a bit of chaos for us, but that is about our...

Nov 2023
||
(0)
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Manager

Operations

TimeDoc Health is willing to do whatever training my staff needs to have done. And if our staff is...

Nov 2023
||
(0)
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Director

Product

TimeDoc Health's system isn't perfect. We have to do a lot more work on our side than we thought we...

Nov 2023
||
(0)
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Director

Product

We have a loaner device program through TimeDoc Health. The remote monitoring devices are cellular,...

Nov 2023
||
(0)
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Director

Relationship, Product

TimeDoc Health does chronic care management, which is really just communication between the patient...

Nov 2023
||
(0)
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Director

Loyalty, Product

The technology that TimeDoc Health has is great, but the devices they recommend and the reliability...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Value

TimeDoc Health hasn't been as transparent with their charges as they could have been. I would tell...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor could have done a better job of teaching us how to operate the system. That process...

Oct 2023
||
(0)
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Analyst/Coordinator

Product, Value

One outcome we have seen from the product is that when patients have high blood pressure, we are...

Oct 2023
||
(0)
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Nurse

Loyalty

We used to have monitoring devices we didn't need anymore deactivated through TimeDoc Health....

Oct 2023
||
(0)
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Nurse

Relationship

The vendor has had some turnover, so we have gone through a few different representatives. Support...

Oct 2023
||
(0)
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Nurse

Product

Integration with our EMR is the only new thing that we have been trying to work on with TimeDoc...

Oct 2023
||
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Nurse

Product, Value

The vendor’s remote monitoring system is a great program; we have seen a lot of success with it. One...

Oct 2023
||
(0)
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Manager

Relationship

TimeDoc Health doesn’t keep their promises. There as a lot of issues that have blown up one of our...

Jul 2023
||
(0)
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Manager

Relationship, Operations

I have done support for the product, but the support usually comes from our representative. I email...

Jul 2023
||
(0)
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Manager

Operations, Product

We have had a lot of rollout issues with the product. We have had the product for a while, but it is...

Jul 2023
||
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