TimeDoc Health Virtual Care Management
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
For the end users that like to point and click, TimeDoc Health's system is very easy. For users who...
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Product
TimeDoc Health just made a new functionality in the system that allows the users to deactivate...
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Product
It would be nice if we could unlock the product's data in a way that doesn't impact one patient at a...
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Relationship, Product
We have been experiencing some growing pains with the product, and the stability in the platform has...
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Product, Product
The vendor’s website application appears to have a feature where patients can look at things...
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Product, Product, Value, Value
Getting the very limited device to function is easy, and we have no problems. The results are...
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Operations, Operations
The vendor ran into problems with the timing of the integration and the start date. It was supposed...
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Loyalty, Loyalty
The devices will be almost useless to patients after they graduate from the program because there is...
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Relationship, Product
We have protocols in place. That was something the vendor had experience with. TimeDoc Health came...
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Loyalty
We are looking to improve blood pressure control in patients with hypertension. The product monitors...
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Value
We get devices through TimeDoc Health as well. Their portal is only compatible with certain devices....
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Relationship
We didn’t have a lot of engagement with the vendor at the beginning of our relationship, but we...
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Relationship
We have been working with the vendor on our chronic care management program and our RPM program,...
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Product
We use the TimeDoc Health portal to track our patients. That is where we document all of the notes...
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Loyalty
We decided to go with TimeDoc Health's product because of its user friendliness.
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Product
Right now the data comes in PDF format, and we have to key the information into our EHR. We would...
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Product
I would like more reporting functionality in the solution.
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Relationship
The customer service team has been very good to work with and responsive.
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Relationship
The service that TimeDoc Health provides that is most helpful for us is their patient-facing...
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Product
We have TimeDoc Health's solution integrated with our EMR. I don't know what the integration process...
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Relationship, Operations
When the vendor gets responses from patients, the vendor is proactive in making sure that they tee...
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Relationship
We keep the same vendor service team, and they solve our problems.
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Product, Value
One outcome of using this product is that we can send all a patient's blood pressure readings for...
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Loyalty, Relationship
I didn't look at any other third-party vendors because we already had a relationship with TimeDoc...
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Relationship
When we first started the integration, it was seamless. I contacted my IT department and TimeDoc...
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Relationship, Operations
The vendor helped get our hypertension program started. They taught us how to use the devices. If I...
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Relationship
I would tell a peer that my go-to person at TimeDoc Health is remarkable. They get back to me right...
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Product
The product’s hypertension-program technology is outstanding and can’t be beaten. The patients and...
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Culture, Operations
Whenever the vendor makes upgrades to their product, they send us a notice detailing what upgrades...
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Relationship
When we reach out to the vendor, there is very timely communication. Our executives usually get what...
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Relationship
I have never had to go higher than our case manager or contact representative to get something...
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Loyalty
We ran across TimeDoc Health's system because another healthcare facility was using it and told us...
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Product
The product could be better in terms of its integration. We hoped the system would deliver live...
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Loyalty
The vendor shares our vision of what we want to see from the system. Our patients have to learn to...
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Relationship
Whenever I have a question for the vendor, I can reach out to their support people, and they will...
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Relationship
TimeDoc Health's people are always available. We never have problems reaching out to the vendor, and...
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Loyalty
With regard to what was promised by the vendor, everything is working. I like that TimeDoc Health...
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Product, Value
We order devices through TimeDoc Health and keep those devices in stock. Then we have nurses educate...
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Product
We were told that the data from the TimeDoc Health devices would go to our EHR. The systems do...
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Culture, Product, Value
The product is working as promoted. The issue is that sometimes we have to wait to get things. For...
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Relationship, Product
For us to be completely satisfied with TimeDoc Health's solution, it would need to be user friendly...
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Loyalty
We went with TimeDoc Health for care management because we had no visibility with our previous...
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Loyalty
We went with TimeDoc Health after meeting with several vendors because we were told that TimeDoc...
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Loyalty, Product
Prior to TimeDoc Health Virtual Care Management, we were using blood pressure monitoring devices,...
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Relationship
When I think of the vendor, I think of our point of contact with the company. And our contact is...
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Loyalty
If we are able to get an interface up and running, I think our work with the product will continue...
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Relationship
TimeDoc Health has been pretty responsive in helping us manage what we are doing. The system is on a...
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Product
When the patients do their home blood pressures within the TimeDoc Health system, it connects to our...
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Product
There are some fields within the TimeDoc Health system that we can't dictate within. We have to go...
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Product
We are a little disappointed that TimeDoc Health's product doesn't totally integrate with our EMR....
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Operations
TimeDoc Health's staff members need some training.
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Relationship
The vendor doesn't offer a translation service. That is an issue for us in some cases because a lot...
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Operations, Product
The system is fairly intuitive and easy to use. Any organization could use it in addition to their EMR....
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Operations
A lot of our clients sign up for a certain option in the system, but when we call them to teach them...
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Relationship
The vendor works through all of our issues with us. They listen to us, and if they can't fix...
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Product
I like the way we can track the patients with the product. We can go back and separate things by the...
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Operations
The presentation on using the product wasn’t very clear at first because the training was just a...
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Product
Sometimes we seem to have ongoing issues, and sometimes I can troubleshoot and work things out...
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Relationship, Operations
In the beginning, the vendor tried not to overwhelm me with a lot of information. When I needed to...
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Product
On the screen for adding new devices, the functionality has been tweaked so that I have to select a...
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Relationship, Product
Sometimes when I click a button, I won’t know whether something is going to actually work until I am...
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Loyalty
Our organization has discussed the possibility of moving forward with TimeDoc Health. We want to be...
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Relationship
When I have issues, the support staff always gets back to me right away, but sometimes things don’t...
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Operations
The product was fairly easy to implement. The staff did a very quick, pointed training. Everybody...
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Relationship
Our relationship with our representative has been great. Our representative has really gone above...
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Product
The technology is fantastic. I don’t have any complaints. We haven’t had issues with any of the...
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Relationship
Our relationship with TimeDoc Health has been excellent. They have been extremely helpful in setting...
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Culture, Value
We have had a contract with TimeDoc Health since the beginning, and it is very clear what we are...
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Relationship
Our support representative at TimeDoc Health is dedicated to our organization, and we meet with them...
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Operations
The process to get TimeDoc Health Virtual Care Management integrated into our EMR was very easy. We...
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Relationship
TimeDoc Health is always available when we need them and when we ask for them.
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Product, Value
TimeDoc Health provides us with information on patients that we are able to use to prevent...
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Relationship
It is important that everyone know the level of support that TimeDoc Health gives. We don't have to...
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