TimeDoc Health Virtual Care Management Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The more we have used this solution, the more we have noticed it can be a bit clunky sometimes, and...
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Value
The charges that we have gotten are pretty expensive. I think that the vendor made comments when we...
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Relationship
The account manager that we have worked with is great, and we really like them. We meet with them...
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Relationship, Product
We had an issue with the care plan. That was a big thing that was really disappointing for me. I...
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Relationship
We have had a lot of confusion with the solution. That has kind of decreased now that we are more...
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Product
TimeDoc Health could work on streamlining the workflows in TimeDoc Health Virtual Care Management....
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Product
TimeDoc Health Virtual Care Management is pretty easy to utilize and navigate for the most part. It...
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Relationship
I have never seen any new technology from TimeDoc Health. There has also been a lack of...
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Product
Some of the other solutions that we utilize don't typically provide a lot of data, but I do get...
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Product
I would like it to be easier to find data in the solution. For example, I kind of have to dig a bit...
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Culture, Value
When we signed on initially with TimeDoc Health, we were told that we were only going to be charged...
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Product
The interoperability with TimeDoc Health Virtual Care Management and our EHR is very good. Being...
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Culture, Relationship, Product
There were additional service codes that we were not prepared to be billed for, so I have less than...
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Operations
We need more communication from TimeDoc Health on training. I can work around their tools, and I...
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Product
Knowing how much I know about working within TimeDoc Health Virtual Care Management, when I'm in my...
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Product
TimeDoc Health Virtual Care Management needs more sophisticated reporting.
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Relationship
TimeDoc Health does have a support system, but it is patient or device related. They do not have a...
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Relationship, Product
I like the concept of using healthcare extenders to do wrap-around chronic care management services...
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Relationship
I'm not in communication with anyone other than the support team. I used to get updates from TimeDoc...
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Relationship
The only people I'm in contact with from the vendor are TimeDoc Health’s support team if I have any...
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Loyalty, Product
I'm not unhappy with TimeDoc Health Virtual Care Management; I just think it could be tweaked a...
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Product
With TimeDoc Health Virtual Care Management, the patient readings are transmitted directly into our...
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Relationship
I am the tech support person for our TimeDoc Health Virtual Care Management tool because TimeDoc...
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Product
We wanted a reliable system that could integrate with our EHR, and in hindsight, having done things...
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Culture, Value
TimeDoc Health is talking about increasing the prices. They wait until customers are far enough in...
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Product
In TimeDoc Health Virtual Care Management, when we open a patient's file, we have to click into the...
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Product
We get our alerts on the RPM dashboard in TimeDoc Health Virtual Care Management, and the alerts are...
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Relationship, Operations
TimeDoc Health doesn't notify us of upgrades. The system goes down, and only after I contact them do...
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Product
With TimeDoc Health Virtual Care Management, the functionality, the transmission of the vitals from...
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Operations, Product
The enrollment process with TimeDoc Health Virtual Care Management is pretty seamless. I use the...
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Value
There is no tech support charge from TimeDoc Health. They bill us for what they say they are going...
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Product
The reporting system in TimeDoc Health Virutal Care Management is fantastic when it is working. It...
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Relationship
TimeDoc Health is not proactive; they never find any problems. I'm not happy with the fact that they...
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Relationship
The support team at TimeDoc Health always wants to do everything over email, so things can take...
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Relationship, Product
Part of our issue with TimeDoc Health Virtual Care Management is the age of our EHR, but we...
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Product
TimeDoc Health is very good and will adjust things when we have upgrades mess things up in our...
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Loyalty, Relationship, Product, Value
TimeDoc Health has done customization for us when we have asked them to. I asked them to add a...
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Operations
There has been a lot of turnover with TimeDoc Health’s staff. Their care coordinators make calls to...
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Product
I like TimeDoc Health Virtual Care Management. The platform is really user-friendly, and it is easy...
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Relationship
TimeDoc Health’s support is pretty good. I have a point person I reach out to, and they are always...
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Operations
The implementation of the solution did not go smoothly. There were a lot of moving pieces that could...
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Loyalty
We are doing a new integration soon. TimeDoc Health said there is going to be a whole new...
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Relationship, Product
All TimeDoc Health does to promote TimeDoc Health Virtual Care Management is send mailers to the...
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Product
I would give TimeDoc Health Virtual Care Management a high score just for our chronic care...
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Culture
TimeDoc Health has a very good sales team. They gave us a spreadsheet of what we could expect to...
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Relationship
TimeDoc Health’s services have been really bad over the last few months. They say that is because of...
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Culture
TimeDoc Health is not hard to work with for invoicing. Pricing is just very straightforward. TimeDoc...
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Relationship
TimeDoc Health eventually keeps all promises, but our requests aren't dealt with in a timely manner....
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Loyalty
We are going to make a decision in the near future about whether we are going to continue with...
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Loyalty, Product
We like TimeDoc Health Virtual Care Management, and the patients think it is good. We are now using...
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Relationship
I would tell others looking at TimeDoc Health Virtual Care Management that their experience with...
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Relationship, Product
The coaches or care coordinators from TimeDoc Health used to be LPNs, but now they are medical...
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Product
We do not get what we need from TimeDoc Health Virtual Care Management. We would like to have a...
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Loyalty, Product
We have had bumps with TimeDoc Health programmatically. They have had a lot of shifts in their care...
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Loyalty, Product
Within the last few weeks, things with TimeDoc Health Virtual Care Management have been working as...
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Product
With TimeDoc Health, there were so many variables with the integration going on and the patient...
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Product
TimeDoc Health wants to work with us, but whether the system will be sustainable needs to play out....
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Loyalty, Operations
During an EMR transition, we wanted to make sure that we could keep working with TimeDoc Health and...
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Product
TimeDoc Health Virtual Care Management’s reporting and data analytics are not the greatest, but I...
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Relationship
TimeDoc Health is responsive. We have a point person assigned to us, like a success manager, and...
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Culture
TimeDoc Health doesn’t keep all of their promises because they made a change that wasn’t in our contract....
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Operations
The main thing TimeDoc Health can improve is the upgrade process. We are surprised when there are...
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Relationship
When it comes to support, things get taken care of quickly. If we have an issue, the support team...
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