TimeDoc Health Virtual Care Management
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

For the end users that like to point and click, TimeDoc Health's system is very easy. For users who...

May 2023
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Director

Product

TimeDoc Health just made a new functionality in the system that allows the users to deactivate...

May 2023
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Director

Product

It would be nice if we could unlock the product's data in a way that doesn't impact one patient at a...

May 2023
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Director

Relationship, Product

We have been experiencing some growing pains with the product, and the stability in the platform has...

May 2023
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Physician

Product, Product

The vendor’s website application appears to have a feature where patients can look at things...

Apr 2023
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Physician

Product, Product, Value, Value

Getting the very limited device to function is easy, and we have no problems. The results are...

Apr 2023
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Physician

Operations, Operations

The vendor ran into problems with the timing of the integration and the start date. It was supposed...

Apr 2023
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Physician

Loyalty, Loyalty

The devices will be almost useless to patients after they graduate from the program because there is...

Apr 2023
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CMO

Relationship, Product

We have protocols in place. That was something the vendor had experience with. TimeDoc Health came...

Mar 2023
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CMO

Loyalty

We are looking to improve blood pressure control in patients with hypertension. The product monitors...

Mar 2023
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CMO

Value

We get devices through TimeDoc Health as well. Their portal is only compatible with certain devices....

Mar 2023
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CMO

Relationship

We didn’t have a lot of engagement with the vendor at the beginning of our relationship, but we...

Mar 2023
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CMO

Relationship

We have been working with the vendor on our chronic care management program and our RPM program,...

Mar 2023
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CMO

Product

We use the TimeDoc Health portal to track our patients. That is where we document all of the notes...

Mar 2023
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VP/Other Executive

Loyalty

We decided to go with TimeDoc Health's product because of its user friendliness.

Mar 2023
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Nurse

Product

Right now the data comes in PDF format, and we have to key the information into our EHR. We would...

Feb 2023
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Nurse

Product

I would like more reporting functionality in the solution.

Feb 2023
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(0)
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Nurse

Relationship

The customer service team has been very good to work with and responsive.

Feb 2023
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Manager

Relationship

The service that TimeDoc Health provides that is most helpful for us is their patient-facing...

Jan 2023
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Manager

Product

We have TimeDoc Health's solution integrated with our EMR. I don't know what the integration process...

Jan 2023
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Manager

Relationship, Operations

When the vendor gets responses from patients, the vendor is proactive in making sure that they tee...

Jan 2023
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Manager

Relationship

We keep the same vendor service team, and they solve our problems.

Jan 2023
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Manager

Product, Value

One outcome of using this product is that we can send all a patient's blood pressure readings for...

Jan 2023
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Manager

Loyalty, Relationship

I didn't look at any other third-party vendors because we already had a relationship with TimeDoc...

Jan 2023
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Director

Relationship

When we first started the integration, it was seamless. I contacted my IT department and TimeDoc...

Jan 2023
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Director

Relationship, Operations

The vendor helped get our hypertension program started. They taught us how to use the devices. If I...

Jan 2023
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Nurse

Relationship

I would tell a peer that my go-to person at TimeDoc Health is remarkable. They get back to me right...

Jan 2023
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Nurse

Product

The product’s hypertension-program technology is outstanding and can’t be beaten. The patients and...

Jan 2023
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Nurse

Culture, Operations

Whenever the vendor makes upgrades to their product, they send us a notice detailing what upgrades...

Jan 2023
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Nurse

Relationship

When we reach out to the vendor, there is very timely communication. Our executives usually get what...

Jan 2023
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Manager

Relationship

I have never had to go higher than our case manager or contact representative to get something...

Jan 2023
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Manager

Loyalty

We ran across TimeDoc Health's system because another healthcare facility was using it and told us...

Jan 2023
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(0)
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Manager

Product

The product could be better in terms of its integration. We hoped the system would deliver live...

Jan 2023
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Manager

Loyalty

The vendor shares our vision of what we want to see from the system. Our patients have to learn to...

Jan 2023
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Manager

Relationship

Whenever I have a question for the vendor, I can reach out to their support people, and they will...

Jan 2023
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Manager

Relationship

TimeDoc Health's people are always available. We never have problems reaching out to the vendor, and...

Jan 2023
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Manager

Loyalty

With regard to what was promised by the vendor, everything is working. I like that TimeDoc Health...

Dec 2022
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Manager

Product, Value

We order devices through TimeDoc Health and keep those devices in stock. Then we have nurses educate...

Dec 2022
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Manager

Product

We were told that the data from the TimeDoc Health devices would go to our EHR. The systems do...

Dec 2022
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Manager

Culture, Product, Value

The product is working as promoted. The issue is that sometimes we have to wait to get things. For...

Dec 2022
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Manager

Relationship, Product

For us to be completely satisfied with TimeDoc Health's solution, it would need to be user friendly...

Dec 2022
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Manager

Loyalty

We went with TimeDoc Health for care management because we had no visibility with our previous...

Dec 2022
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Director

Loyalty

We went with TimeDoc Health after meeting with several vendors because we were told that TimeDoc...

Dec 2022
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Director

Loyalty, Product

Prior to TimeDoc Health Virtual Care Management, we were using blood pressure monitoring devices,...

Dec 2022
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Director

Relationship

When I think of the vendor, I think of our point of contact with the company. And our contact is...

Dec 2022
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Director

Loyalty

If we are able to get an interface up and running, I think our work with the product will continue...

Dec 2022
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Director

Relationship

TimeDoc Health has been pretty responsive in helping us manage what we are doing. The system is on a...

Dec 2022
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Director

Product

When the patients do their home blood pressures within the TimeDoc Health system, it connects to our...

Dec 2022
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Director

Product

There are some fields within the TimeDoc Health system that we can't dictate within. We have to go...

Dec 2022
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Director

Product

We are a little disappointed that TimeDoc Health's product doesn't totally integrate with our EMR....

Nov 2022
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Director

Operations

TimeDoc Health's staff members need some training.

Nov 2022
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Director

Relationship

The vendor doesn't offer a translation service. That is an issue for us in some cases because a lot...

Nov 2022
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Director

Operations, Product

The system is fairly intuitive and easy to use. Any organization could use it in addition to their EMR....

Nov 2022
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(0)
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Director

Operations

A lot of our clients sign up for a certain option in the system, but when we call them to teach them...

Nov 2022
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Director

Relationship

The vendor works through all of our issues with us. They listen to us, and if they can't fix...

Nov 2022
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Analyst/Coordinator

Product

I like the way we can track the patients with the product. We can go back and separate things by the...

Nov 2022
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Analyst/Coordinator

Operations

The presentation on using the product wasn’t very clear at first because the training was just a...

Nov 2022
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Analyst/Coordinator

Product

Sometimes we seem to have ongoing issues, and sometimes I can troubleshoot and work things out...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship, Operations

In the beginning, the vendor tried not to overwhelm me with a lot of information. When I needed to...

Nov 2022
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Analyst/Coordinator

Product

On the screen for adding new devices, the functionality has been tweaked so that I have to select a...

Nov 2022
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Analyst/Coordinator

Relationship, Product

Sometimes when I click a button, I won’t know whether something is going to actually work until I am...

Nov 2022
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Analyst/Coordinator

Loyalty

Our organization has discussed the possibility of moving forward with TimeDoc Health. We want to be...

Nov 2022
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Analyst/Coordinator

Relationship

When I have issues, the support staff always gets back to me right away, but sometimes things don’t...

Nov 2022
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Nurse

Operations

The product was fairly easy to implement. The staff did a very quick, pointed training. Everybody...

Nov 2022
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Nurse

Relationship

Our relationship with our representative has been great. Our representative has really gone above...

Nov 2022
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Nurse

Product

The technology is fantastic. I don’t have any complaints. We haven’t had issues with any of the...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship

Our relationship with TimeDoc Health has been excellent. They have been extremely helpful in setting...

Oct 2022
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Analyst/Coordinator

Culture, Value

We have had a contract with TimeDoc Health since the beginning, and it is very clear what we are...

Oct 2022
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Analyst/Coordinator

Relationship

Our support representative at TimeDoc Health is dedicated to our organization, and we meet with them...

Oct 2022
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Analyst/Coordinator

Operations

The process to get TimeDoc Health Virtual Care Management integrated into our EMR was very easy. We...

Oct 2022
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Analyst/Coordinator

Relationship

TimeDoc Health is always available when we need them and when we ask for them.

Oct 2022
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Analyst/Coordinator

Product, Value

TimeDoc Health provides us with information on patients that we are able to use to prevent...

Oct 2022
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Analyst/Coordinator

Relationship

It is important that everyone know the level of support that TimeDoc Health gives. We don't have to...

Oct 2022
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