TimeDoc Health Virtual Care Management Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
The TimeDoc Health Virtual Care Management updates are done behind the scenes. When the system is...
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Product
The timeliness of TimeDoc Health Virtual Care Management couldn’t get any better, and the ease of...
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Relationship
We had an issue with a CPT code, and TimeDoc Health took a long time to figure out what was going...
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Relationship
If there is a technical issue or a user issue on our end, I take care of it by submitting a support...
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Product
The readings in TimeDoc Health Virtual Care Management transmit great, but as far as the reports go,...
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Product
I am extremely satisfied with how TimeDoc Health Virtual Care Management pulls data from patients....
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Relationship
TimeDoc Health is quicker at keeping their promises than our previous vendor, but TimeDoc Health...
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Value
It looks like TimeDoc Health is going to try to push fees on us. We are going to have to pay a lot...
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Operations
The training for TimeDoc Health Virtual Care Management was all virtual. The vendor said that the...
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Product
There was a bug in TimeDoc Health Virtual Care Management that made it so that we were not getting...
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Relationship, Value
If TimeDoc Health says that they are going to do something, they will eventually do it, but we have...
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Relationship
TimeDoc Health just assumes that everything is always perfect and running, but sometimes the whole...
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Product, Value
It is hard to say whether we would buy TimeDoc Health Virtual Care Management again. There are so...
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Operations
The go-live process with TimeDoc Health was pretty good. It was a little delayed, but that was fine....
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Relationship, Product
There was a miscommunication with TimeDoc Health; they implemented a workflow that we did not agree...
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Loyalty, Relationship
TimeDoc Health’s executives have talked to us about solutions before. A higher-level person came and...
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Product
Overall, the TimeDoc Health Virtual Care Management program works well for our patients when they...
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Relationship
TimeDoc Health is absolutely not proactive. I find all the problems. TimeDoc Health could improve...
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Value
Initially, TimeDoc Health told us that we would have all this data without fees, but they didn’t...
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Product
TimeDoc Health Virtual Care Management is supposed to update on a daily basis, but I don’t feel that...
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Value
The information for the fees and activating and deactivating the TimeDoc Health Virtual Care...
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Product
TimeDoc Health Virtual Care Management hasn't been all that easy to navigate. If new patients are...
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Relationship
I have been the most pleased with the support team at TimeDoc Health. The team has been supportive....
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Relationship, Product
The vendor has started a few new things. They have an enrollment program that is separate from their...
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Culture, Value
The vendor could do better with their charging. We do a lot of charging with no patient contact, and...
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Relationship, Operations, Product
Upgrades are good because we have regular meetings with the vendor.
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Relationship
There are definitely some glitches in TimeDoc Health Virtual Care Management, and sometimes it is a...
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Product
The product is very easy to use as long as we have our map.
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Relationship
TimeDoc Health does a lot of really good things for us, but every once in a while, they have a blip...
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Value
There is actually no other product out there that does what TimeDoc Health Virtual Care Management...
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Operations
The vendor was great with the setup. They definitely worked with our EHR company very well and were...
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Value
We wish the product could do more things, but we are happy. The vendor has a behavioral health...
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Relationship
The vendor meets with us regularly to let us know how we are doing, but they never pick up any...
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Relationship
TimeDoc Health does a very good job in terms of executive involvement. I was able to speak with one...
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Relationship
One thing I wish that TimeDoc Health could do or would be responsive to is crediting us for the...
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Relationship, Product
Since we went like with TimeDoc Health, they have made huge progress. Both of our organizations have...
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Product
TimeDoc Health lacks integration with our current EHR. With our previous EHR, the system worked...
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Relationship
When the vendor sees that there is new technology, they will say something. We have regular meetings...
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Product
TimeDoc Health’s portal is easy to use, and I like that it is integrated with our EHR system. I just...
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Relationship, Product
It is mostly our medical staff that gets messages through the EHR from TimeDoc Health. They are not...
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Product, Value
The system's chronic care management area is an amazing revenue source. However, when I look at our...
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Relationship, Product
TimeDoc Health does what they say they will do, and they do that because they have nurses who can...
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Product
My recommendation would be that an organization should make sure that TimeDoc Health's system is...
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Relationship
TimeDoc Health's team is amazing. However, that depends on the amount of work that I can provide for...
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Loyalty
We definitely need partners in care coordination who can coordinate and integrate what we are able...
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Relationship
TimeDoc Health receives feedback very well, and they implement those changes. Their people work...
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Relationship, Product
TimeDoc Health could do a better job of engaging providers with success stories because we don't see...
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Relationship, Product
It would be good for TimeDoc Health to incorporate more clinical assistance into practices so that...
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Product
I would like to see more reporting from the product. I can usually get any report that I request,...
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Product
We would like to see a full integration for the vital signs in TimeDoc Health Virtual Care...
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Relationship
I would tell a friend that TimeDoc Health is very organized and responsive to our needs. They have...
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Product
TimeDoc Health’s biggest strengths are integration with our EMR and the remote access that is...
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Relationship
TimeDoc Health has a good understanding and handle on the RPM world, and they are trying to...
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Relationship
I feel like TimeDoc Health’s longstanding customers get forgotten a little. We have been with the...
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Operations
If TimeDoc Health could put more focus on training on the software, that would be helpful,...
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Operations, Product
Some of our staff members don’t find TimeDoc Health Virtual Care Management that easy. But I think...
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Relationship
I mostly just pick the phone up and call our direct person at TimeDoc Health. There might be times...
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Product, Value
With TimeDoc Health Virtual Care Management, our patients are more compliant with their medication...
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Loyalty, Product
I find TimeDoc Health Virtual Care Management really easy to use. And with the revenue cycle, we...
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Relationship, Product
TimeDoc Health has a lot of staff changes that create a bit of chaos for us, but that is about our...
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Operations
TimeDoc Health is willing to do whatever training my staff needs to have done. And if our staff is...
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Product
TimeDoc Health's system isn't perfect. We have to do a lot more work on our side than we thought we...
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Product
We have a loaner device program through TimeDoc Health. The remote monitoring devices are cellular,...
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Relationship, Product
TimeDoc Health does chronic care management, which is really just communication between the patient...
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Loyalty, Product
The technology that TimeDoc Health has is great, but the devices they recommend and the reliability...
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Culture, Value
TimeDoc Health hasn't been as transparent with their charges as they could have been. I would tell...
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Operations
The vendor could have done a better job of teaching us how to operate the system. That process...
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Product, Value
One outcome we have seen from the product is that when patients have high blood pressure, we are...
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Loyalty
We used to have monitoring devices we didn't need anymore deactivated through TimeDoc Health....
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Relationship
The vendor has had some turnover, so we have gone through a few different representatives. Support...
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Product
Integration with our EMR is the only new thing that we have been trying to work on with TimeDoc...
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Product, Value
The vendor’s remote monitoring system is a great program; we have seen a lot of success with it. One...
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Relationship
TimeDoc Health doesn’t keep their promises. There as a lot of issues that have blown up one of our...
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Relationship, Operations
I have done support for the product, but the support usually comes from our representative. I email...
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Operations, Product
We have had a lot of rollout issues with the product. We have had the product for a while, but it is...
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Product
For the end users that like to point and click, TimeDoc Health's system is very easy. For users who...
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Product
TimeDoc Health just made a new functionality in the system that allows the users to deactivate...
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Product
It would be nice if we could unlock the product's data in a way that doesn't impact one patient at a...
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Relationship, Product
We have been experiencing some growing pains with the product, and the stability in the platform has...
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