TimeDoc Health Virtual Care Management Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have had bumps with TimeDoc Health programmatically. They have had a lot of shifts in their care...
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Loyalty, Product
Within the last few weeks, things with TimeDoc Health Virtual Care Management have been working as...
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Product
With TimeDoc Health, there were so many variables with the integration going on and the patient...
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Product
TimeDoc Health wants to work with us, but whether the system will be sustainable needs to play out....
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Loyalty, Operations
During an EMR transition, we wanted to make sure that we could keep working with TimeDoc Health and...
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Product
TimeDoc Health Virtual Care Management’s reporting and data analytics are not the greatest, but I...
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Relationship
TimeDoc Health is responsive. We have a point person assigned to us, like a success manager, and...
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Culture
TimeDoc Health doesn’t keep all of their promises because they made a change that wasn’t in our contract....
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Operations
The main thing TimeDoc Health can improve is the upgrade process. We are surprised when there are...
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Relationship
When it comes to support, things get taken care of quickly. If we have an issue, the support team...
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Loyalty
Someone else offered care management services to us, but we chose not to go with them and stay with...
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Relationship
There have been issues with coordinating a meeting with TimeDoc Health. At one point, we did have...
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Product
TimeDoc Health Virtual Care Management integrated with our EHR, and from our EHR, we were able to...
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Relationship
If I have any issues, TimeDoc Health's team is very punctual and helpful in looking into it or...
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Product
There is definitely room for improvement in the solution. We would like to see more customization...
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Loyalty, Operations
TimeDoc Health Virtual Care Management is the first chronic care management product we have used. We...
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Relationship
I haven't really used TimeDoc Health’s actual IT support. I have only communicated with our account...
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Loyalty
We are not planning to continue using TimeDoc Health’s care coordination services, but we plan on...
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Product
To be fair to TimeDoc Health, I don't think our experience is their issue; I think it is our EHR not...
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Product, Value
TimeDoc Health Virtual Care Management is a combination of product and service. It is working. We...
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Relationship
TimeDoc Health emails regularly all the stats of where we are that don't add any value or make any...
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Product
I haven't logged on directly to see any portal reports that might be available for our own...
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Loyalty, Product
Our community needs remote patient monitoring instruments that are over cellular connection and not...
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Product
What I would primarily like to see with TimeDoc Health Virtual Care Management is improved...
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Relationship
TimeDoc Health has been trying to walk us through the best practices. TimeDoc Health’s support team...
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Relationship
TimeDoc Health does communicate really well in terms of letting providers know whether there is an issue....
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Product
The only complaint I have, and it is not a massive complaint, is I would like the system to help us...
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Value
The costs that the vendor charges us are accurately reflected in their efforts. We don't pay a lot.
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Relationship, Operations
We have not been able to grow the RPM area. I don't audit how TimeDoc Health engages with patients...
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Loyalty, Relationship
Our dissatisfaction is in the volume of patients that TimeDoc Health actually puts on service. For...
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Operations
The vendor does well training the onboarded patients. The patients that the vendor does connect with...
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Product
There are features that TimeDoc Health could put in there that other remote platforms have that...
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Relationship
TimeDoc Health’s web support is phenomenal. I'm an IT ticket master, and I want my staff to also...
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Product
TimeDoc Health Virtual Care Management is easy to work with. The only catch is integration with our...
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Culture, Value
TimeDoc Health does not avoid charging for every little thing. They have to stay in business just...
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Product
I'm not a data person. I think if the reporting were going to a data person, the product’s analytics...
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Product
In terms of the product's data analytics and reporting, the data that I'm getting is fine. It is...
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Relationship
I love our representative from TimeDoc Health. That person really smooths over a lot of things. That...
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Relationship, Product
One opportunity for TimeDoc Health's improvement would definitely be securing the data better,...
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Product
We changed one of our processes with TimeDoc Health, but that project is not going smoothly at all.
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Culture
TimeDoc Health made it sound like they would be able to pull reports of all of the information that...
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Relationship
If I hadn't asked or pushed for certain clinical things, there are some things TimeDoc Health would...
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Relationship, Operations
TimeDoc Health is pretty good. We meet regularly. We used to meet more frequently when we first...
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Culture
We aren't anywhere close to what TimeDoc Health presented when we first interviewed with them. I'm...
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Relationship, Value
We have good communication with TimeDoc Health. With any problems that do come up, I am able to...
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Operations
The implementation was pretty rocky. Everything was squeezed into a short amount of time, and I...
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Relationship
TimeDoc Health has room for improvement with patients' experiences. I get calls from people because...
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Culture, Value
When we were first looking at the system, it didn't have a direct interface with our EHR. That was...
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Loyalty, Value
One outcome we have seen has been patient satisfaction. Hopefully, that will help with some quality...
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Relationship
TimeDoc Health needs to be more culturally competent, especially if they are partnering with...
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Relationship, Product
The system is good in terms of its reports on how many patients were enrolled and things like that....
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Relationship, Operations
The communication with TimeDoc Health has always been great. We have had a really good working...
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Product
We don't enter data into TimeDoc Health Virtual Care Management’s portal. What we use the system for...
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Product
We are not integrated with TimeDoc Health Virtual Care Management. That was our decision. We don't...
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Relationship, Product
TimeDoc Health takes care of our chronic care management. We have patients with chronic conditions...
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Relationship, Product
TimeDoc Health Virtual Care Management is great, and the chronic care management tracking is great...
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Loyalty
We have been using TimeDoc Health's software but not their staff that follows up with patients. We...
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Operations
TimeDoc Health’s client success staff wasn't supportive and was unwilling to change their software...
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Culture
The sections that TimeDoc Health told us about in the software and the reporting were all extremely...
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Relationship
We used TimeDoc Health’s web support pretty frequently when things would come up, and the team that...
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Product
The TimeDoc Health Virtual Care Management updates are done behind the scenes. When the system is...
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Product
The timeliness of TimeDoc Health Virtual Care Management couldn’t get any better, and the ease of...
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Relationship
We had an issue with a CPT code, and TimeDoc Health took a long time to figure out what was going...
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Relationship
If there is a technical issue or a user issue on our end, I take care of it by submitting a support...
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Product
The readings in TimeDoc Health Virtual Care Management transmit great, but as far as the reports go,...
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Product
I am extremely satisfied with how TimeDoc Health Virtual Care Management pulls data from patients....
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Relationship
TimeDoc Health is quicker at keeping their promises than our previous vendor, but TimeDoc Health...
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Value
It looks like TimeDoc Health is going to try to push fees on us. We are going to have to pay a lot...
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Operations
The training for TimeDoc Health Virtual Care Management was all virtual. The vendor said that the...
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Product
There was a bug in TimeDoc Health Virtual Care Management that made it so that we were not getting...
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Relationship, Value
If TimeDoc Health says that they are going to do something, they will eventually do it, but we have...
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Relationship
TimeDoc Health just assumes that everything is always perfect and running, but sometimes the whole...
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Product, Value
It is hard to say whether we would buy TimeDoc Health Virtual Care Management again. There are so...
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Operations
The go-live process with TimeDoc Health was pretty good. It was a little delayed, but that was fine....
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Relationship, Product
There was a miscommunication with TimeDoc Health; they implemented a workflow that we did not agree...
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Loyalty, Relationship
TimeDoc Health’s executives have talked to us about solutions before. A higher-level person came and...
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Product
Overall, the TimeDoc Health Virtual Care Management program works well for our patients when they...
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Relationship
TimeDoc Health is absolutely not proactive. I find all the problems. TimeDoc Health could improve...
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Value
Initially, TimeDoc Health told us that we would have all this data without fees, but they didn’t...
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Product
TimeDoc Health Virtual Care Management is supposed to update on a daily basis, but I don’t feel that...
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Value
The information for the fees and activating and deactivating the TimeDoc Health Virtual Care...
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Product
TimeDoc Health Virtual Care Management hasn't been all that easy to navigate. If new patients are...
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Relationship
I have been the most pleased with the support team at TimeDoc Health. The team has been supportive....
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Relationship, Product
The vendor has started a few new things. They have an enrollment program that is separate from their...
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Culture, Value
The vendor could do better with their charging. We do a lot of charging with no patient contact, and...
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Relationship, Operations, Product
Upgrades are good because we have regular meetings with the vendor.
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Relationship
There are definitely some glitches in TimeDoc Health Virtual Care Management, and sometimes it is a...
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Product
The product is very easy to use as long as we have our map.
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Relationship
TimeDoc Health does a lot of really good things for us, but every once in a while, they have a blip...
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Value
There is actually no other product out there that does what TimeDoc Health Virtual Care Management...
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Operations
The vendor was great with the setup. They definitely worked with our EHR company very well and were...
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Value
We wish the product could do more things, but we are happy. The vendor has a behavioral health...
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Relationship
The vendor meets with us regularly to let us know how we are doing, but they never pick up any...
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Relationship
TimeDoc Health does a very good job in terms of executive involvement. I was able to speak with one...
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Relationship
One thing I wish that TimeDoc Health could do or would be responsive to is crediting us for the...
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Relationship, Product
Since we went like with TimeDoc Health, they have made huge progress. Both of our organizations have...
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Product
TimeDoc Health lacks integration with our current EHR. With our previous EHR, the system worked...
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Relationship
When the vendor sees that there is new technology, they will say something. We have regular meetings...
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Product
TimeDoc Health’s portal is easy to use, and I like that it is integrated with our EHR system. I just...
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Relationship, Product
It is mostly our medical staff that gets messages through the EHR from TimeDoc Health. They are not...
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Product, Value
The system's chronic care management area is an amazing revenue source. However, when I look at our...
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Relationship, Product
TimeDoc Health does what they say they will do, and they do that because they have nurses who can...
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Product
My recommendation would be that an organization should make sure that TimeDoc Health's system is...
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Relationship
TimeDoc Health's team is amazing. However, that depends on the amount of work that I can provide for...
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Loyalty
We definitely need partners in care coordination who can coordinate and integrate what we are able...
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Relationship
TimeDoc Health receives feedback very well, and they implement those changes. Their people work...
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Relationship, Product
TimeDoc Health could do a better job of engaging providers with success stories because we don't see...
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Relationship, Product
It would be good for TimeDoc Health to incorporate more clinical assistance into practices so that...
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