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ClearIQ Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Future Outlook
We are merging with another company, so we are being forced to migrate to the tool the other company...
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Analyst/Coordinator
Service and Support
TransUnion Healthcare has a lot of good products that we are not using, so saying whether the vendor...
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Analyst/Coordinator
Functionality and Upgrades
If we could change a little more in the tool to make it more user friendly, that would be nice. One...
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Director
Functionality and Upgrades
Things didn’t really change with TransUnion Healthcare through COVID-19. We didn’t have any system...
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Director
Functionality and Upgrades
TransUnion Healthcare is part of our long-term plans because I can’t find anyone that has anything better....
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Director
Service and Support
TransUnion Healthcare just switched up my customer service team again, but I don’t ask a lot of that...
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Director
Other Observations & Comments
I have been able to budget TransUnion Healthcare's invoices, and I don’t think I have ever been...
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Director
Service and Support
Part of me wishes we would go back to using TransUnion Healthcare's credit checking numbers, but we...
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VP/Other Executive
Lessons Learned
We have made a lot of headway with the product. A lot of that has to do with getting granular in the...
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VP/Other Executive
Service and Support
When COVID-19 hit, TransUnion Healthcare offered to help us, but we didn't accept it. We didn't need...
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VP/Other Executive
Technology
I don't see a lot of development in the product. When we break things down to the granular level, we...
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Manager
Functionality and Upgrades
With some of the medical necessity rules, the NCD and LCD information from CMS is very detailed and...
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Manager
Functionality and Upgrades
The solution is as good as it can be, considering our situation. I don't foresee the product going...
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Manager
Service and Support
TransUnion Healthcare's support is top notch. They are awesome. They are so responsive. We meet...
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Manager
Relationship
I would like to drill down to the detail in the NCD conversations. I would like to see TransUnion...
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Manager
Service and Support
I really have no interaction with TransUnion Healthcare's executives. I mostly interact with two...
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Manager
Other Observations & Comments
We struggle a little with user interaction and training on how to use the product correctly. But...
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Manager
Relationship
The vendor does let us know when maintenance is going to be done on the product and when the system...
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Manager
ROI / Cost (care and feeding)
We have gotten our money’s worth. In 12 months, our score could go up. The vendor is developing some...
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Manager
Functionality and Upgrades
One of the biggest problems that we have with ClearIQ is quoting inpatient surgical procedures. The...
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Manager
Functionality and Upgrades
Our patient estimates have been significantly off because we don’t have the proper codes to give the...
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Manager
ROI / Cost (care and feeding)
In general, the vendor sets up their contract with a flat rate. I don’t think the vendor...
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Manager
Functionality and Upgrades
We don’t have a lot of issues with the vendor, but the issues that do pop up seem to be around the...
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Manager
Functionality and Upgrades
The issues we had with ClearIQ were never with the estimating tool because the tool is way better...
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Manager
Relationship
The vendor is responsive and very engaged. We are very happy to go back to ClearIQ for estimates,...
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Manager
Technology
The vendor has delivered new technology. They have been really responsive in building what we need...
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Manager
Implementation and Training
We don’t really use the vendor’s training; we develop our own training. I am able to just email our...
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Manager
Functionality and Upgrades
TransUnion Healthcare is doing good. They are really good at updating policies and contracts, and...
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Manager
Functionality and Upgrades
It is fairly easy for a new employee to learn to use ClearIQ. TransUnion Healthcare gives us access...
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Manager
Other Observations & Comments
I haven’t seen any changes in ClearIQ's abilities. I don’t know whether something is going to cause...
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Manager
Lessons Learned
If I was talking to someone who was looking at ClearIQ, the only recommendation that I would make is...
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