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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

We have had a great working relationship with TransUnion Healthcare. There are things that we have...

Jun 2021
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Manager

TransUnion Healthcare should look at other websites to see how they can improve their own website to...

Jun 2021
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Manager

ClearIQ’s end product is very clean and easy to understand. Also, the estimator letters are very...

May 2021
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Manager

Once we enter the information on our end into ClearIQ, there is no way to interrupt it if we make a...

May 2021
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Manager

We use ClearIQ's estimation tool. We have an eligibility interface tied to that. We don't use the...

Apr 2021
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Manager

It is very difficult to do inpatient estimates in ClearIQ. We have to use the DRG, but we don't have...

Apr 2021
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Manager

If a code is valid but hasn't been billed, ClearIQ can't pull an estimate for it. We have suggested...

Apr 2021
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Manager

We don't want our users to reach out to TransUnion Healthcare's support. We want our users to reach...

Apr 2021
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Manager

We have contracts that come up pretty frequently in ClearIQ that are not actually terminated...

Apr 2021
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Manager

We aren't using ClearIQ for any kind of workflow or anything like that. The vendor doesn't really...

Apr 2021
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Manager

ClearIQ is a good product. We like it. I have recommended it to several other organizations many times....

Apr 2021
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Manager

We are looking at using ClearIQ for a couple of our service lines. We have been working on that for...

Apr 2021
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Manager

TransUnion Healthcare has been a very good partner for us. They are very engaged. Their executives...

Apr 2021
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Manager

We have good contracts with the vendor. They are really good at doing flat-rate contracts instead of...

Apr 2021
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Manager

ClearIQ works but isn't perfect. Whenever we bring something to the vendor's attention, they do that...

Feb 2021
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Manager

For the most part, ClearIQ works well, but the information isn't always accurate, and we aren't able...

Feb 2021
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Manager

Overall, ClearIQ is a pretty user-friendly system. In general, the tool is really easy and...

Feb 2021
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Manager

We have a regular meeting with TransUnion Healthcare just to touch base to see whether there are any...

Feb 2021
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Manager

In terms of the ease of use with TransUnion Healthcare, the amount of CPT codes is a challenge.

Feb 2021
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Analyst/Coordinator

We are merging with another company, so we are being forced to migrate to the tool the other company...

Oct 2020
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Analyst/Coordinator

TransUnion Healthcare has a lot of good products that we are not using, so saying whether the vendor...

Oct 2020
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Analyst/Coordinator

If we could change a little more in the tool to make it more user friendly, that would be nice. One...

Oct 2020
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Director

Things didn’t really change with TransUnion Healthcare through COVID-19. We didn’t have any system...

Sep 2020
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Director

TransUnion Healthcare is part of our long-term plans because I can’t find anyone that has anything better....

Sep 2020
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Director

TransUnion Healthcare just switched up my customer service team again, but I don’t ask a lot of that...

Sep 2020
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Director

I have been able to budget TransUnion Healthcare's invoices, and I don’t think I have ever been...

Sep 2020
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Director

Part of me wishes we would go back to using TransUnion Healthcare's credit checking numbers, but we...

Sep 2020
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VP/Other Executive

We have made a lot of headway with the product. A lot of that has to do with getting granular in the...

Aug 2020
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VP/Other Executive

When COVID-19 hit, TransUnion Healthcare offered to help us, but we didn't accept it. We didn't need...

Aug 2020
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VP/Other Executive

I don't see a lot of development in the product. When we break things down to the granular level, we...

Aug 2020
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