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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

Future Outlook

We are merging with another company, so we are being forced to migrate to the tool the other company...

Oct 2020
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Analyst/Coordinator

Service and Support

TransUnion Healthcare has a lot of good products that we are not using, so saying whether the vendor...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

If we could change a little more in the tool to make it more user friendly, that would be nice. One...

Oct 2020
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Director

Functionality and Upgrades

Things didn’t really change with TransUnion Healthcare through COVID-19. We didn’t have any system...

Sep 2020
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Director

Functionality and Upgrades

TransUnion Healthcare is part of our long-term plans because I can’t find anyone that has anything better....

Sep 2020
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Director

Service and Support

TransUnion Healthcare just switched up my customer service team again, but I don’t ask a lot of that...

Sep 2020
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Director

Other Observations & Comments

I have been able to budget TransUnion Healthcare's invoices, and I don’t think I have ever been...

Sep 2020
(0)
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Director

Service and Support

Part of me wishes we would go back to using TransUnion Healthcare's credit checking numbers, but we...

Sep 2020
(0)
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VP/Other Executive

Lessons Learned

We have made a lot of headway with the product. A lot of that has to do with getting granular in the...

Aug 2020
(0)
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VP/Other Executive

Service and Support

When COVID-19 hit, TransUnion Healthcare offered to help us, but we didn't accept it. We didn't need...

Aug 2020
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VP/Other Executive

Technology

I don't see a lot of development in the product. When we break things down to the granular level, we...

Aug 2020
(0)
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Manager

Functionality and Upgrades

With some of the medical necessity rules, the NCD and LCD information from CMS is very detailed and...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The solution is as good as it can be, considering our situation. I don't foresee the product going...

Mar 2020
(0)
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Manager

Service and Support

TransUnion Healthcare's support is top notch. They are awesome. They are so responsive. We meet...

Mar 2020
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Manager

Relationship

I would like to drill down to the detail in the NCD conversations. I would like to see TransUnion...

Mar 2020
(0)
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Manager

Service and Support

I really have no interaction with TransUnion Healthcare's executives. I mostly interact with two...

Mar 2020
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Manager

Other Observations & Comments

We struggle a little with user interaction and training on how to use the product correctly. But...

Mar 2020
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Manager

Relationship

The vendor does let us know when maintenance is going to be done on the product and when the system...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have gotten our money’s worth. In 12 months, our score could go up. The vendor is developing some...

Mar 2020
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Manager

Functionality and Upgrades

One of the biggest problems that we have with ClearIQ is quoting inpatient surgical procedures. The...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Our patient estimates have been significantly off because we don’t have the proper codes to give the...

Mar 2020
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Manager

ROI / Cost (care and feeding)

In general, the vendor sets up their contract with a flat rate. I don’t think the vendor...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We don’t have a lot of issues with the vendor, but the issues that do pop up seem to be around the...

Mar 2020
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Manager

Functionality and Upgrades

The issues we had with ClearIQ were never with the estimating tool because the tool is way better...

Mar 2020
(0)
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Manager

Relationship

The vendor is responsive and very engaged. We are very happy to go back to ClearIQ for estimates,...

Mar 2020
(0)
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Manager

Technology

The vendor has delivered new technology. They have been really responsive in building what we need...

Mar 2020
(0)
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Manager

Implementation and Training

We don’t really use the vendor’s training; we develop our own training. I am able to just email our...

Mar 2020
(0)
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Manager

Functionality and Upgrades

TransUnion Healthcare is doing good. They are really good at updating policies and contracts, and...

Feb 2020
(0)
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Manager

Functionality and Upgrades

It is fairly easy for a new employee to learn to use ClearIQ. TransUnion Healthcare gives us access...

Feb 2020
(0)
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Manager

Other Observations & Comments

I haven’t seen any changes in ClearIQ's abilities. I don’t know whether something is going to cause...

Feb 2020
(0)
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Manager

Lessons Learned

If I was talking to someone who was looking at ClearIQ, the only recommendation that I would make is...

Feb 2020
(0)
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