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Director

Functionality and Upgrades

Things didn’t really change with TransUnion Healthcare through COVID-19. We didn’t have any system...

Sep 2020
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Director

Functionality and Upgrades

TransUnion Healthcare is part of our long-term plans because I can’t find anyone that has anything better....

Sep 2020
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Director

Service and Support

TransUnion Healthcare just switched up my customer service team again, but I don’t ask a lot of that...

Sep 2020
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Director

Other Observations & Comments

I have been able to budget TransUnion Healthcare's invoices, and I don’t think I have ever been...

Sep 2020
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Director

Service and Support

Part of me wishes we would go back to using TransUnion Healthcare's credit checking numbers, but we...

Sep 2020
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VP/Other Executive

Lessons Learned

We have made a lot of headway with the product. A lot of that has to do with getting granular in the...

Aug 2020
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VP/Other Executive

Service and Support

When COVID-19 hit, TransUnion Healthcare offered to help us, but we didn't accept it. We didn't need...

Aug 2020
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VP/Other Executive

Technology

I don't see a lot of development in the product. When we break things down to the granular level, we...

Aug 2020
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Manager

Functionality and Upgrades

With some of the medical necessity rules, the NCD and LCD information from CMS is very detailed and...

Mar 2020
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Manager

Functionality and Upgrades

The solution is as good as it can be, considering our situation. I don't foresee the product going...

Mar 2020
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Manager

Service and Support

TransUnion Healthcare's support is top notch. They are awesome. They are so responsive. We meet...

Mar 2020
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Manager

Relationship

I would like to drill down to the detail in the NCD conversations. I would like to see TransUnion...

Mar 2020
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Manager

Service and Support

I really have no interaction with TransUnion Healthcare's executives. I mostly interact with two...

Mar 2020
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Manager

Other Observations & Comments

We struggle a little with user interaction and training on how to use the product correctly. But...

Mar 2020
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Manager

Relationship

The vendor does let us know when maintenance is going to be done on the product and when the system...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We have gotten our money’s worth. In 12 months, our score could go up. The vendor is developing some...

Mar 2020
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Manager

Functionality and Upgrades

One of the biggest problems that we have with ClearIQ is quoting inpatient surgical procedures. The...

Mar 2020
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Manager

Functionality and Upgrades

Our patient estimates have been significantly off because we don’t have the proper codes to give the...

Mar 2020
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Manager

ROI / Cost (care and feeding)

In general, the vendor sets up their contract with a flat rate. I don’t think the vendor...

Mar 2020
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Manager

Functionality and Upgrades

We don’t have a lot of issues with the vendor, but the issues that do pop up seem to be around the...

Mar 2020
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Manager

Functionality and Upgrades

The issues we had with ClearIQ were never with the estimating tool because the tool is way better...

Mar 2020
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Manager

Relationship

The vendor is responsive and very engaged. We are very happy to go back to ClearIQ for estimates,...

Mar 2020
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Manager

Technology

The vendor has delivered new technology. They have been really responsive in building what we need...

Mar 2020
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Manager

Implementation and Training

We don’t really use the vendor’s training; we develop our own training. I am able to just email our...

Mar 2020
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Manager

Functionality and Upgrades

TransUnion Healthcare is doing good. They are really good at updating policies and contracts, and...

Feb 2020
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Manager

Functionality and Upgrades

It is fairly easy for a new employee to learn to use ClearIQ. TransUnion Healthcare gives us access...

Feb 2020
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Manager

Other Observations & Comments

I haven’t seen any changes in ClearIQ's abilities. I don’t know whether something is going to cause...

Feb 2020
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Manager

Lessons Learned

If I was talking to someone who was looking at ClearIQ, the only recommendation that I would make is...

Feb 2020
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Manager

Functionality and Upgrades

ClearIQ is very user friendly, and the information that we expect to populate is populating.

Oct 2019
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Manager

Functionality and Upgrades

There is a new popup. This popup is an eligibility screen that shows whether a patient is active or...

Oct 2019
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Manager

ROI / Cost (care and feeding)

I actually really like this tool; I always say that ClearIQ is my baby. We have grown with the tool....

Oct 2019
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VP/Other Executive

Relationship

ClearIQ is meeting our needs. We have actually partnered with TransUnion Healthcare to make a lot of...

Jul 2019
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VP/Other Executive

Functionality and Upgrades

I think the timeliness of identifying our patients’ potential for payment is the biggest thing with...

Jul 2019
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VP/Other Executive

Implementation and Training

TransUnion Healthcare has really good training. I would give them top marks.

Jul 2019
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VP/Other Executive

Service and Support

I think the support team has a better knowledge base of ClearIQ; we get more concrete answers from them....

Jul 2019
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VP/Other Executive

Relationship

TransUnion Healthcare is truly striving to be a partner.

Jul 2019
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VP/Other Executive

Lessons Learned

I would recommend looking very closely at integration with the host system when implementing...

Jul 2019
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Manager

Functionality and Upgrades

TransUnion Healthcare provides our charity application process for our point of service plans. We...

Apr 2019
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Manager

Functionality and Upgrades

Clear IQ is our estimation system. TransUnion Healthcare takes care of loading in contracts,...

Apr 2019
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Manager

Functionality and Upgrades

The tool is really user friendly. We don't need the actual quote. Instead, we can type words into...

Apr 2019
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Manager

Functionality and Upgrades

TransUnion Healthcare is really up to date with our contract information. When a contract is about...

Apr 2019
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Manager

Service and Support

We are pretty self-sufficient. The only thing we need tech support for is when we fail to send...

Apr 2019
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Manager

Other Observations & Comments

The tool is pretty accurate as long as we have obtained the correct benefit information. Our errors...

Apr 2019
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Manager

Functionality and Upgrades

Clear IQ has a quick estimate piece or a pathway where all we do is enter the name, the date of...

Apr 2019
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VP/Other Executive

Functionality and Upgrades

Things are going well with TransUnion Healthcare. We have compared how close the rate that...

Apr 2019
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VP/Other Executive

Other Observations & Comments

ClearIQ is kind of like a payroll department. No one calls payroll people to thank them for paying...

Apr 2019
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VP/Other Executive

Relationship

We have a good relationship with TransUnion Healthcare's product team. When we need something...

Apr 2019
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VP/Other Executive

Service and Support

ClearIQ is working with our business intelligence vendor to put in a workflow for our collectors...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

Our organization does certain things, and the payer handles other things. It would be nice if we...

Jan 2019
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Analyst/Coordinator

Service and Support

Sometimes when we have a member card in front of us, we know that the card is valid, but we are...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

We got an update that was pretty innovative. I am excited about that update. ClearIQ is based on...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

TransUnion has been very honest about their product. What we were sold in the demonstration is what...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

We have been very pleased with ClearIQ. However, we often receive three or four different options...

Jan 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't deal directly with billing, but I know that TransUnion Healthcare is very open and up front...

Jan 2019
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Director

Service and Support

We have gone down a bumpy road with ClearIQ in recent years around them keeping all of their...

Jan 2019
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Director

Functionality and Upgrades

ClearIQ gives us historical data. We have run comparisons to check that data, and it is extremely...

Jan 2019
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Director

Interfacing and Integration

ClearIQ is pretty easy to use, and it is a good product. The only downfall is that we wanted to have...

Jan 2019
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Director

Functionality and Upgrades

We don’t have any plans to move away from ClearIQ. There are some different systems in the space, so...

Jan 2019
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Director

Functionality and Upgrades

I don’t know whether TransUnion Healthcare has ever delivered any new technology to us. ClearIQ has...

Jan 2019
 Helpful

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Director

Service and Support

TransUnion Healthcare has been very proactive with our organization. They reach out whenever they...

Jan 2019
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Director

ROI / Cost (care and feeding)

It is hard to say whether we have received our money’s worth with ClearIQ; we have the tool to help...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

In order to get a good cost estimate, the provider has to take in as many factors as possible. The...

Jan 2019
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Director

Service and Support

ClearIQ gets the personnel thing right. The account management, support, implementation, and...

Jan 2019
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Director

Other Observations & Comments

Since implementing ClearIQ, we have switched EHRs. There are some interfaces that work, but there...

Jan 2019
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Manager

Implementation and Training

It would be beneficial for TransUnion Healthcare to have a more structured training on ClearIQ. They...

Dec 2018
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Manager

Service and Support

TransUnion Healthcare's response time to tickets is great. They respond immediately, and their...

Dec 2018
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Manager

Service and Support

I like TransUnion Healthcare's response time. They are really good when it comes to responses.

Dec 2018
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Manager

Service and Support

TransUnion Healthcare does push the guide for different features and updates. They do that through...

Dec 2018
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Manager

Functionality and Upgrades

ClearIQ actually has gotten better over time because we are getting more familiar with the tool....

Dec 2018
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Manager

Functionality and Upgrades

ClearIQ is just easy to use. It is not really busy. There are little things that we learned in...

Dec 2018
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Manager

Functionality and Upgrades

Patient satisfaction is a great outcome with ClearIQ. We are able to give patients more accurate...

Dec 2018
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Manager

Relationship

When there are changes in ClearIQ that could potentially affect our site, it would be good to know...

Dec 2018
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Manager

ROI / Cost (care and feeding)

TransUnion Healthcare is very good about letting us know when something is included and won't cost...

Dec 2018
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Director

Service and Support

We have had a good experience, but a few things have needed some tweaking. TransUnion Healthcare is...

Sep 2018
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Director

Functionality and Upgrades

We had a lot of challenges with the estimate piece, the workflow functionality, and the transparency...

Sep 2018
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Director

Functionality and Upgrades

Once users are trained on the system, it is very easy to use.

Sep 2018
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Director

Service and Support

TransUnion Healthcare responds quickly when something happens, and they are good at alerting us...

Sep 2018
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Director

Functionality and Upgrades

ClearIQ works well for our teams for the most part. We have suggested a couple of improvements or...

Aug 2018
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Director

Functionality and Upgrades

Our teams really benefit from the auto-add feature. It automatically adds any additional codes to...

Aug 2018
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Director

Service and Support

TransUnion Healthcare has done a great thing this year. They have really started to work with us to...

Aug 2018
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Director

Lessons Learned

We don’t use the eligibility tool from TransUnion Healthcare, but we can connect our own tool to...

Aug 2018
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Director

Functionality and Upgrades

ClearIQ is a great tool. Many of the estimator tools are very similar. ClearIQ is very easy to use...

Aug 2018
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Director

Other Observations & Comments

ClearIQ definitely uses consolidated and integrated estimates that involve both the facility and...

Aug 2018
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Director

Functionality and Upgrades

ClearIQ is fairly straightforward and simple to use, but it becomes a little overwhelming when...

Aug 2018
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Director

Functionality and Upgrades

People find the integration complex and ClearIQ’s abilities superior to our other estimator...

Aug 2018