TruBridge Extended Business Office Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CFO

Relationship, Operations

I'm having a lot of problems with the firm’s offshoring. The selling point of the service is that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The firm depends on their offshore staff, but the turnaround time takes too long. The moment we tell...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

When we handed over our accounts to the firm, we were fairly behind in a few things, and our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The firm tells me that some bad accounts are dragging them behind and that we should just write all...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

I expected the firm to hire experts in the field who could teach us tricks for using the product,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

TruBridge is very cognizant about sticking to the terms of our contractual arrangements. We have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

TruBridge does a good job in terms of what we pay for. We still pay a good amount of money for each...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The biggest area we struggle with is the coding service. TruBridge has experienced a lot of turnover...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

For most of our onboarding, we can get something set up relatively quickly. And TruBridge is always...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

We have talked with TruBridge about the possibility of outsourcing, and while we are entertaining...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value

TruBridge takes a percentage of collections for everything, so there are flat dollars across the board....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

TruBridge’s knowledge is tailored beyond the knowledge base of my team. The firm is pretty aware of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Relationship, Relationship

Our current TruBridge team is very poor. We have been working on getting the current team up and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

We had a meeting with some higher-up people from TruBridge, and they said they understood our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

I want TruBridge to get rid of all the HRG addresses, names, and logos. When I think of the services...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Relationship, Relationship

Due to the merger between TruBridge and HRG, there is still a lot of turnover, and we see that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Value, Value

TruBridge used to be bad about charging for every little thing, and I’m sure there is still a bit of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Services

TruBridge strategically offers a lot that they cannot do. They tell us all the things they claim to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Services, Services

One thing we like about TruBridge's service is that it is fairly seamless. All the interactions that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

Generally, we are okay with the service. We have a billing manager, and we talk to them pretty much...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

We always struggle with outcomes and outcome management from TruBridge. We look at some of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

We are happy with the TruBridge team. They had a proposal in front of us several months ago that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Relationship, Relationship

TruBridge has a lot of desire, and they speak the right language. That is great for our long-term...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value, Value

TruBridge’s services are expensive, but we have a hard time keeping personnel ourselves, so we outsource....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Value, Value

There is a disconnect between TruBridge and CPSI. For instance, we find out that insurance claims...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services, Value

We have had a horrible experience with TruBridge; they have simply not done a good job. For several...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

TruBridge didn’t even attempt to meet our expectations let alone exceed them. We were unable to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value, Value

I would not buy the service again. It has not been what we were reassured of. We had certain...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Relationship, Operations, Operations

I'm not sure what is going on and why TruBridge has such a high turnover rate, so I don't know how...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship, Value, Value

We have a pretty good partnership with TruBridge; they have been great for us, and we meet with them...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value, Value

There are some applications from TruBridge that we may want to take advantage of that may be a cost,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

The talent assigned to work with us has been excellent. The firm’s people are easy to work with,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The current team that we are working with is very knowledgeable and very open to helping us discover...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services, Services

I would tell another organization like ours that they should be aware that TruBridge is not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The firm went through an acquisition a while ago, and it happened quietly. Then one of the firm's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Services, Services

We outsource most of our revenue cycle functions to TruBridge, so we utilize their solution and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Services

When we first started with TruBridge, we got more of a complete business-office solution. Somehow,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Relationship, Relationship

We asked not to have any offshore employees, but recently, TruBridge came back to us because they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

Some of the issues and concerns that we have with TruBridge are issues we would have with any...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

We need to make sure expectations are clear between the firm and us. Our expectation is that the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

Our TruBridge team has the knowledge, but the bandwidth is what is ultimately causing them not to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

TruBridge has gone away from the service model where we call in and get ahold of someone who helps...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty

I like how our contract is structured with TruBridge. The firm is probably above other vendors in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship, Operations, Services

TruBridge does an adequate job; they do what they are paid to but are not necessarily proactive. For...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our previous third-party firm had people interacting with our patients, and that was the biggest...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship

During the little bit of time that I have worked with TruBridge, they have struggled. We have all...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value, Value, Value

The firm charged us for some accounts that my own staff worked on. I am just not pleased with that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship

There are a few outstanding people from the firm who have jumped through hoops of fire for us. But...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services

The firm’s heart is in the right place, but I don't see that in our bottom line. The firm is trying...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship, Operations, Operations, Operations

I like TruBridge as a company. They listen, but I struggle because they converted a different...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

One thing I like about TruBridge is the partnership that they have built with us. In our recent...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

The individuals from TruBridge are such an incredible breath of fresh air when it comes to vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

The recruitment from TruBridge can sometimes take a bit longer than we would like. We would like the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

I appreciate the collaboration we have with TruBridge. I truly feel that they are vested in our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

TruBridge feels like an extension of our team. They are obviously great at knowledge sharing. We see...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm has been very flexible. They have been great at trying to work with us. If I had CPSI's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship, Operations

Nobody knew TruBridge was offshoring work until we started asking questions. We have used offshore...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Relationship

We have only one person at TruBridge that we know can solve problems. The rest are hit and miss.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Services, Services

TruBridge does a pretty good job of getting the bills out the door. Their RCM tool is good. There is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations, Services, Services

TruBridge is not very good at cash posting, and that is one of the most critical components of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship, Relationship

We set expectations for the firm, but we had unrealistic expectations. We think they are on the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Value

We have a percentage of collections arrangement. We don’t like those arrangements because we know...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Loyalty, Relationship, Relationship

TruBridge’s technical support has gotten better. When we call, we seem to get the answers we need....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Loyalty

We are moving to using offshore resources with TruBridge, and my sentiment about that is highly...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value, Value

We are pretty happy with TruBridge’s services, and they are financially good for our organization....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

The only challenge that I have with TruBridge is that we have had multiple contacts for one piece of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the last few years, there has been a bit of a fallback in quality. So many people are working...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Having offshore support could be a deal breaker for us. If the firm were to ever change to that, we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The consultants that we have worked with have been really good. We have had a few issues with a few...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have one support person who is over everything. That person is really good and works hard to get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

There is always some tweaking that we could do. We are still waiting on a few things that the firm...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

In our contract, the firm takes a percentage of what is collected. Even if the firm hasn't worked on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF