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TruBridge Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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CFO

I think the staff members and consultants from TruBridge mean well, but there's still a disconnect....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CFO

TruBridge's service might be part of our long-term plans, but I hate it. We have a high Medicare and...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

I consider TruBridge to be a true partner. I recently told someone that they cannot just outsource...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I think TruBridge has branched out. They support facilities that have different EHRs, so it is good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Exceeding expectations is really about trying to keep consistent staff and making sure that as we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

TruBridge has been very responsive anytime I have brought something up to them. Things may take a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Some people work really hard for TruBridge; they are really good. But even TruBridge’s upper...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

The TruBridge system itself is good; how we manage the system is the challenge. The onshore billing...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

The feeling that we get is that we work for TruBridge; they don't work for us. We need to charge the...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

Over the last several years, TruBridge has outsourced some stuff that we have been having to deal...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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Director

TruBridge has a contract with a vendor whose system is not working. We have no control over that....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

TruBridge is going in the right direction with their business. And they will have the resources to...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CEO/President

TruBridge's service has to have modifications to it depending on what the client really needs. I’m...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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CEO/President

I go back with TruBridge for many years. When I started with them, they were run like a mom-and-pop...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

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CFO

TruBridge's offshore resources call me from India. We have multiple recurring calls, and then we...

Comment Tone Negative
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

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CFO

The firm is working on patient registration to make it better. Patients will give us a rubber band...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.