TruBridge Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Services
TruBridge is going in the right direction with their business. And they will have the resources to...
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Loyalty, Operations
TruBridge's service has to have modifications to it depending on what the client really needs. I’m...
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Loyalty, Relationship, Operations, Services
I go back with TruBridge for many years. When I started with them, they were run like a mom-and-pop...
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Relationship, Operations, Services, Value
TruBridge's offshore resources call me from India. We have multiple recurring calls, and then we...
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Loyalty, Relationship, Operations
The firm is working on patient registration to make it better. Patients will give us a rubber band...
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Relationship
When we had to ask for TruBridge’s higher level of management, our experience wasn’t great. The firm...
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Relationship
Knowledge is one of TruBridge’s strengths. They are experts, and they are very willing to help and...
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Value
Getting value from TruBridge is all about having the ability to collect, and our A/R days are below...
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Relationship
I have worked with the same people at TruBridge for years, and they are very knowledgeable and have...
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Loyalty, Relationship
TruBridge's executives have reached out to me. We have frequent calls with the business office...
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Relationship
The quality of TruBridge's staff and consultants rates at just under the top of the scale. I am...
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Value
I think TruBridge pads the books. They have a percentage contract, so they don't charge for time and...
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Relationship
Executive involvement from TruBridge is pretty much nonexistent. I just wouldn't recommend TruBridge...
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Loyalty, Relationship
We are changing firms. I would not recommend TruBridge to anyone with the way the business is today....
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Relationship
TruBridge cares, and they are competent. It is hard to beat that combination. The individuals that...
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Relationship
I'm perfectly satisfied with TruBridge as far as my results are concerned. They ask for my feedback...
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Services
I don't own any stock in TruBridge, and I don't sit on the board, so it is not appropriate for me to...
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Value
TruBridge is good at driving tangible outcomes. We had a recent discussion with them about targets....
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Value
TruBridge has a bundled process where they do all of our billing and customer service. Before, if we...
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Relationship, Services
The revenue cycle, billing, and cash-posting parts of TruBridge are horrible. We have many issues...
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Relationship
We have an offshore resource with TruBridge, and I spend hours every week trying to figure out what...
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