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TruBridge Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

Relationship

I consider TruBridge to be a true partner. I recently told someone that they cannot just outsource...

Unrated
Apr 2026

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VP/Other Executive

Relationship

I think TruBridge has branched out. They support facilities that have different EHRs, so it is good...

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Apr 2026

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VP/Other Executive

Relationship

Exceeding expectations is really about trying to keep consistent staff and making sure that as we...

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Apr 2026

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VP/Other Executive

Relationship

TruBridge has been very responsive anytime I have brought something up to them. Things may take a...

Unrated
Apr 2026

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Director

Relationship, Services

Some people work really hard for TruBridge; they are really good. But even TruBridge’s upper...

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Jan 2026

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Director

Operations, Services

The TruBridge system itself is good; how we manage the system is the challenge. The onshore billing...

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Jan 2026

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Director

Relationship, Operations, Value

The feeling that we get is that we work for TruBridge; they don't work for us. We need to charge the...

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Jan 2026

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Director

Operations, Services, Value

Over the last several years, TruBridge has outsourced some stuff that we have been having to deal...

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Jan 2026

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Director

Operations

TruBridge has a contract with a vendor whose system is not working. We have no control over that....

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Jan 2026

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CEO/President

Loyalty, Operations, Services

TruBridge is going in the right direction with their business. And they will have the resources to...

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Jan 2026

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CEO/President

Loyalty, Operations

TruBridge's service has to have modifications to it depending on what the client really needs. I’m...

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Jan 2026

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CEO/President

Loyalty, Relationship, Operations, Services

I go back with TruBridge for many years. When I started with them, they were run like a mom-and-pop...

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Jan 2026

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CFO

Relationship, Operations, Services, Value

TruBridge's offshore resources call me from India. We have multiple recurring calls, and then we...

Unrated
Aug 2025

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CFO

Loyalty, Relationship, Operations

The firm is working on patient registration to make it better. Patients will give us a rubber band...

Unrated
Aug 2025

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Manager

Relationship

When we had to ask for TruBridge’s higher level of management, our experience wasn’t great. The firm...

Unrated
Jun 2025

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Manager

Relationship

Knowledge is one of TruBridge’s strengths. They are experts, and they are very willing to help and...

Unrated
Jun 2025

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VP/Other Executive

Value

Getting value from TruBridge is all about having the ability to collect, and our A/R days are below...

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May 2025

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VP/Other Executive

Relationship

I have worked with the same people at TruBridge for years, and they are very knowledgeable and have...

Unrated
May 2025

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