TruBridge Extended Business Office Commentary
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Mollie Hunt
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Manager

Relationship

When we had to ask for TruBridge’s higher level of management, our experience wasn’t great. The firm...

Jun 2025
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Manager

Relationship

Knowledge is one of TruBridge’s strengths. They are experts, and they are very willing to help and...

Jun 2025
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VP/Other Executive

Value

Getting value from TruBridge is all about having the ability to collect, and our A/R days are below...

May 2025
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VP/Other Executive

Relationship

I have worked with the same people at TruBridge for years, and they are very knowledgeable and have...

May 2025
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CFO

Loyalty, Relationship

TruBridge's executives have reached out to me. We have frequent calls with the business office...

Mar 2025
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CFO

Relationship

The quality of TruBridge's staff and consultants rates at just under the top of the scale. I am...

Mar 2025
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VP/Other Executive

Value

I think TruBridge pads the books. They have a percentage contract, so they don't charge for time and...

Mar 2025
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VP/Other Executive

Relationship

Executive involvement from TruBridge is pretty much nonexistent. I just wouldn't recommend TruBridge...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

We are changing firms. I would not recommend TruBridge to anyone with the way the business is today....

Mar 2025
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CEO/President

Relationship

TruBridge cares, and they are competent. It is hard to beat that combination. The individuals that...

Feb 2025
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CEO/President

Relationship

I'm perfectly satisfied with TruBridge as far as my results are concerned. They ask for my feedback...

Feb 2025
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CEO/President

Services

I don't own any stock in TruBridge, and I don't sit on the board, so it is not appropriate for me to...

Feb 2025
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CEO/President

Value

TruBridge is good at driving tangible outcomes. We had a recent discussion with them about targets....

Feb 2025
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Director

Value

TruBridge has a bundled process where they do all of our billing and customer service. Before, if we...

Feb 2025
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Director

Relationship, Services

The revenue cycle, billing, and cash-posting parts of TruBridge are horrible. We have many issues...

Feb 2025
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Director

Relationship

We have an offshore resource with TruBridge, and I spend hours every week trying to figure out what...

Feb 2025
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Director

Loyalty, Operations, Value

I would seriously look at another option instead of TruBridge. TruBridge promised us a denial...

Nov 2024
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CFO

Relationship, Operations

We have been struggling to get TruBridge up-to-date. They bought a company called HRG a couple of...

Nov 2024
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CFO

Loyalty, Relationship, Value

We would not accept offshore help because we felt like our accounts were so messed up that they...

Nov 2024
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CFO

Value

TruBridge avoids charging for every little thing. I just pay a flat percentage for everything. With...

Nov 2024
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CFO

Relationship

TruBridge should be up front and transparent. I would suggest TruBridge have consistency with the...

Nov 2024
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CFO

Relationship, Services

I don't think TruBridge exceeds my expectations. I think they meet them. The people at TruBridge are...

Nov 2024
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CFO

Relationship

I think TruBridge meets the need for hospitals that don't have resources. I want people to know that...

Nov 2024
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CFO

Loyalty, Relationship

I would buy TruBridge's services again because of the dependability of my job force situation. That...

Nov 2024
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CFO

Loyalty

I think, in the long run, the extended business office will be insanely beneficial to the hospital....

Sep 2024
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CFO

Relationship, Services

I love the firm's consultants. I have always been very happy with them. The people that we are...

Sep 2024
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CFO

Services

I needed to get some data out of the system, so the firm told me to run some reports. But I am too...

Sep 2024
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CFO

Relationship, Operations

So far, I feel the firm is doing a good job with the service, but there are still some little...

Sep 2024
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CFO

Relationship, Services

For the most part, when I am on the calls, the firm's people tend to stay there quite a bit, so the...

Sep 2024
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CFO

Services, Value

Our metrics with TruBridge are pretty decent. Our A/R days are not bad, and our percentage of cash...

Aug 2024
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CFO

Relationship

I am not so disappointed with the core team, but I feel like they are stretched. There is an...

Aug 2024
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CFO

Relationship

TruBridge has undergone a lot of transition within their company. I think they purchased pieces from...

Aug 2024
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CFO

Relationship, Services

Some of the things that we are experiencing with TruBridge, we would experience with just about any...

Aug 2024
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CFO

Loyalty

We are looking to see whether or not we can lessen our revenue cycle outsourcing scope. We would...

Aug 2024
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CFO

Loyalty, Relationship

I am not setting the bar so high where expectations are out of reach, but TruBridge is not being...

Aug 2024
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CFO

Loyalty, Services

TruBridge has a really good tool for clearinghouse services and back-end claims processing, and that...

Aug 2024
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