TruBridge Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Our hospital transitioned all billing office functions to TruBridge from another firm. The initial...
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Relationship, Operations
I'm having a lot of problems with the firm’s offshoring. The selling point of the service is that...
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Relationship
The firm depends on their offshore staff, but the turnaround time takes too long. The moment we tell...
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Relationship
When we handed over our accounts to the firm, we were fairly behind in a few things, and our...
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Relationship
The firm tells me that some bad accounts are dragging them behind and that we should just write all...
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Relationship, Operations
I expected the firm to hire experts in the field who could teach us tricks for using the product,...
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Relationship
TruBridge is very cognizant about sticking to the terms of our contractual arrangements. We have a...
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Value
TruBridge does a good job in terms of what we pay for. We still pay a good amount of money for each...
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Relationship
The biggest area we struggle with is the coding service. TruBridge has experienced a lot of turnover...
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Operations
For most of our onboarding, we can get something set up relatively quickly. And TruBridge is always...
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Relationship, Relationship
We have talked with TruBridge about the possibility of outsourcing, and while we are entertaining...
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Value, Value
TruBridge takes a percentage of collections for everything, so there are flat dollars across the board....
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Relationship, Relationship
TruBridge’s knowledge is tailored beyond the knowledge base of my team. The firm is pretty aware of...
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Loyalty, Loyalty, Relationship, Relationship
Our current TruBridge team is very poor. We have been working on getting the current team up and...
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Relationship, Relationship
We had a meeting with some higher-up people from TruBridge, and they said they understood our...
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Operations
I want TruBridge to get rid of all the HRG addresses, names, and logos. When I think of the services...
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Loyalty, Loyalty, Relationship, Relationship
Due to the merger between TruBridge and HRG, there is still a lot of turnover, and we see that...
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Relationship, Value, Value
TruBridge used to be bad about charging for every little thing, and I’m sure there is still a bit of...
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Relationship, Relationship, Services
TruBridge strategically offers a lot that they cannot do. They tell us all the things they claim to...
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Services, Services
One thing we like about TruBridge's service is that it is fairly seamless. All the interactions that...
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Relationship, Relationship
Generally, we are okay with the service. We have a billing manager, and we talk to them pretty much...
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Relationship, Relationship
We always struggle with outcomes and outcome management from TruBridge. We look at some of the...
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Relationship, Relationship
We are happy with the TruBridge team. They had a proposal in front of us several months ago that...
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Loyalty, Loyalty, Relationship, Relationship
TruBridge has a lot of desire, and they speak the right language. That is great for our long-term...
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Value, Value
TruBridge’s services are expensive, but we have a hard time keeping personnel ourselves, so we outsource....
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Operations, Value, Value
There is a disconnect between TruBridge and CPSI. For instance, we find out that insurance claims...
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Relationship, Services, Value
We have had a horrible experience with TruBridge; they have simply not done a good job. For several...
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Relationship
TruBridge didn’t even attempt to meet our expectations let alone exceed them. We were unable to...
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Value, Value
I would not buy the service again. It has not been what we were reassured of. We had certain...
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Relationship, Relationship, Operations, Operations
I'm not sure what is going on and why TruBridge has such a high turnover rate, so I don't know how...
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Relationship, Relationship, Value, Value
We have a pretty good partnership with TruBridge; they have been great for us, and we meet with them...
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Value, Value
There are some applications from TruBridge that we may want to take advantage of that may be a cost,...
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Relationship, Relationship
The talent assigned to work with us has been excellent. The firm’s people are easy to work with,...
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Relationship, Relationship
The current team that we are working with is very knowledgeable and very open to helping us discover...
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Relationship, Relationship, Services, Services
I would tell another organization like ours that they should be aware that TruBridge is not...
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Relationship, Relationship
The firm went through an acquisition a while ago, and it happened quietly. Then one of the firm's...
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Services, Services
We outsource most of our revenue cycle functions to TruBridge, so we utilize their solution and...
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Operations, Services
When we first started with TruBridge, we got more of a complete business-office solution. Somehow,...
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Loyalty, Loyalty, Relationship, Relationship
We asked not to have any offshore employees, but recently, TruBridge came back to us because they...
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Relationship, Relationship
Some of the issues and concerns that we have with TruBridge are issues we would have with any...
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Relationship, Relationship
We need to make sure expectations are clear between the firm and us. Our expectation is that the...
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Relationship, Relationship
Our TruBridge team has the knowledge, but the bandwidth is what is ultimately causing them not to...
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Relationship, Relationship
TruBridge has gone away from the service model where we call in and get ahold of someone who helps...
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Loyalty, Loyalty
I like how our contract is structured with TruBridge. The firm is probably above other vendors in...
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Relationship, Relationship, Operations, Services
TruBridge does an adequate job; they do what they are paid to but are not necessarily proactive. For...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Our previous third-party firm had people interacting with our patients, and that was the biggest...
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Relationship, Relationship, Relationship
During the little bit of time that I have worked with TruBridge, they have struggled. We have all...
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Value, Value, Value
The firm charged us for some accounts that my own staff worked on. I am just not pleased with that...
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Relationship, Relationship, Relationship
There are a few outstanding people from the firm who have jumped through hoops of fire for us. But...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services
The firm’s heart is in the right place, but I don't see that in our bottom line. The firm is trying...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
I like TruBridge as a company. They listen, but I struggle because they converted a different...
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Relationship, Relationship, Relationship
One thing I like about TruBridge is the partnership that they have built with us. In our recent...
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Relationship, Relationship, Relationship
The individuals from TruBridge are such an incredible breath of fresh air when it comes to vendor...
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Relationship, Relationship, Relationship
The recruitment from TruBridge can sometimes take a bit longer than we would like. We would like the...
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Relationship, Relationship, Relationship
I appreciate the collaboration we have with TruBridge. I truly feel that they are vested in our...
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Relationship, Relationship, Relationship
TruBridge feels like an extension of our team. They are obviously great at knowledge sharing. We see...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm has been very flexible. They have been great at trying to work with us. If I had CPSI's...
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Relationship, Relationship, Operations
Nobody knew TruBridge was offshoring work until we started asking questions. We have used offshore...
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Relationship, Relationship
We have only one person at TruBridge that we know can solve problems. The rest are hit and miss.
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Services, Services
TruBridge does a pretty good job of getting the bills out the door. Their RCM tool is good. There is...
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Relationship, Operations, Services, Services
TruBridge is not very good at cash posting, and that is one of the most critical components of the...
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Loyalty, Relationship, Relationship
We set expectations for the firm, but we had unrealistic expectations. We think they are on the...
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Operations, Value
We have a percentage of collections arrangement. We don’t like those arrangements because we know...
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Loyalty, Loyalty, Relationship, Relationship
TruBridge’s technical support has gotten better. When we call, we seem to get the answers we need....
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Loyalty, Loyalty, Loyalty
We are moving to using offshore resources with TruBridge, and my sentiment about that is highly...
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Value, Value, Value
We are pretty happy with TruBridge’s services, and they are financially good for our organization....
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Relationship, Relationship, Relationship
The only challenge that I have with TruBridge is that we have had multiple contacts for one piece of...
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