TruBridge Patient Management Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
TruBridge charges an extra cost for any interfaces we need.
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Relationship
We have to call TruBridge all the time. TruBridge Patient Management was down recently, and I had to...
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Loyalty
I would like to move away from TruBridge Patient Management, but I don't think that is going to...
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Relationship, Product
TruBridge keeps pushing new things out, and we keep struggling with them. They are always trying to...
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Relationship
When we put tickets or situations in, I feel like they are getting routed to the appropriate staff,...
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Product
The ease of use for the solution is getting better. TruBridge is trying to work on getting us all on...
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Loyalty, Product
With TruBridge Claims Management, users can search by claim and see the remits right away. With...
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Product, Value
TruBridge Patient Management automatically drops claims into TruBridge Claims Management. When we...
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Relationship, Operations
When it comes to the vendor’s technology road map, TruBridge sends out an email. It is just a very...
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Loyalty
The product fits our organization, but whether the product is part of our long-term plans depends. I...
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Operations
We are working on one project, and it doesn't seem like the vendor has the functionality for...
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Product, Value
Sometimes I can create places where the system fails, so there are some nuances where I can actually...
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Value
TruBridge Patient Management is one of those programs where we definitely get what we pay for. I...
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Relationship
The customer service from TruBridge has been really good. It stands out the most. TruBridge is a...
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Operations, Product
The product is a great program, but it doesn't have the dashboard capabilities that other systems...
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Relationship
One thing I like about TruBridge is easy accessibility. If we have a question regarding the system,...
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Product
TruBridge Patient Management is so easy to navigate the more and more someone gets into it, and we...
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Relationship, Operations
TruBridge's regional meetings are actually attended by their executives. That is nice, and I thought...
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Loyalty, Product
In TruBridge Patient Management, I don't have to look for my chart to document my vital signs or...
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Loyalty
Eventually, TruBridge Patient Management is going to connect to our EHR, and then we will be able to...
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Loyalty, Product
TruBridge Patient Management doesn't talk with many of our outside vendors, external solutions, or...
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Product
It is very difficult to get information out of TruBridge's system. It is almost impossible for us to...
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Product
There are parts of TruBridge Patient Management that are still being developed, so users have to be...
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Operations, Product
If someone is looking at the clinical workflow in TruBridge Patient Management, it doesn’t prompt...
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Relationship, Product
Sometimes TruBridge will get some hospitals on a new patch or update, and they find out some issues...
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Value
There are things that do have costs with TruBridge, and a lot of them are third-party costs. We get...
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Loyalty, Relationship
I don't like the direction the TruBridge leadership has gone in the last couple of years, and I...
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Product
Pretty much everything in TruBridge Patient Management needs to be improved. The process of creating...
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Loyalty, Product
The financial piece is highly disconnected, and that is one of the biggest challenges. It integrates...
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Product
TruBridge is doing well. Their program for accounts receivable called Thrive UX integrates with...
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