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TruBridge Patient Management Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Operations

TruBridge could have an earlier onboarding for the things that are mandated. They have been really...

Nov 2024
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Director

Product

TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...

Nov 2024
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Manager

Relationship

TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...

Oct 2024
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Manager

Loyalty, Product

I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...

Oct 2024
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Manager

Relationship, Value

TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...

Oct 2024
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Manager

Operations

TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...

Oct 2024
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Director

Operations

For a customer considering TruBridge Patient Management, I hope their implementation goes better...

Aug 2024
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Director

Product

TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...

Aug 2024
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Director

Loyalty, Product

I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...

Aug 2024
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CIO

Relationship

One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...

Apr 2024
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CIO

Loyalty, Relationship

Since TruBridge appointed the new president for the company, that person has been a little more...

Apr 2024
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CIO

Product

TruBridge has made our lives full of inefficiencies and things that don't work properly. The...

Apr 2024
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CIO

Operations

The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...

Apr 2024
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CIO

Product

TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...

Apr 2024
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CIO

Culture, Relationship

Our last couple of customer representatives have not been very proactive. The representative that we...

Apr 2024
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CIO

Relationship, Operations

TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...

Apr 2024
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Director

Operations

There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...

Jan 2024
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Director

Relationship

CPSI’s delivery of the things we have asked for has been slow.

Jan 2024
||
(0)
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Director

Relationship

If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...

Jan 2024
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Director

Operations

Our project manager during our CPSI implementation was available to us by phone or email, and they...

Jan 2024
||
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Director

Operations

While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...

Jan 2024
||
(0)
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Director

Relationship, Value

CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...

Jan 2024
||
(0)
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CIO

Relationship, Product

CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...

Jan 2024
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(0)
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Manager

Relationship, Operations

The upgrades for CPSI's system are handled through our IT department, and that process seems to be...

Dec 2023
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(0)
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Manager

Culture, Loyalty

The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...

Dec 2023
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(0)
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Manager

Loyalty

CPSI's product is not in our long-term plans because our health system is transitioning us to a...

Dec 2023
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Manager

Relationship

With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...

Dec 2023
||
(0)
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Director

Product

With Evident Thrive Patient Management, I like that everything is all there in one place. I also...

Dec 2023
||
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Director

Product

The only improvement we would really like to see is in the closing of the A/R days. The vendor...

Dec 2023
||
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Related Reports
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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