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User Commentary
Operations
TruBridge could have an earlier onboarding for the things that are mandated. They have been really...
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Product
TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...
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Relationship
TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...
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Loyalty, Product
I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...
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Relationship, Value
TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...
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Operations
TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...
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Operations
For a customer considering TruBridge Patient Management, I hope their implementation goes better...
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Product
TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...
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Loyalty, Product
I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...
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Relationship
One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...
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Loyalty, Relationship
Since TruBridge appointed the new president for the company, that person has been a little more...
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Product
TruBridge has made our lives full of inefficiencies and things that don't work properly. The...
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Operations
The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...
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Product
TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...
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Culture, Relationship
Our last couple of customer representatives have not been very proactive. The representative that we...
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Relationship, Operations
TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...
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Operations
There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...
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Relationship
CPSI’s delivery of the things we have asked for has been slow.
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Relationship
If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...
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Operations
Our project manager during our CPSI implementation was available to us by phone or email, and they...
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Operations
While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...
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Relationship, Value
CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...
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Relationship, Product
CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...
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Relationship, Operations
The upgrades for CPSI's system are handled through our IT department, and that process seems to be...
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Culture, Loyalty
The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...
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Loyalty
CPSI's product is not in our long-term plans because our health system is transitioning us to a...
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Relationship
With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...
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Product
With Evident Thrive Patient Management, I like that everything is all there in one place. I also...
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Product
The only improvement we would really like to see is in the closing of the A/R days. The vendor...
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