TruBridge Patient Management Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Operations

There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...

Jan 2024
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Director

Relationship

CPSI’s delivery of the things we have asked for has been slow.

Jan 2024
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Director

Relationship

If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...

Jan 2024
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Director

Operations

Our project manager during our CPSI implementation was available to us by phone or email, and they...

Jan 2024
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Director

Operations

While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...

Jan 2024
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Director

Relationship, Value

CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...

Jan 2024
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CIO

Relationship, Product

CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...

Jan 2024
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Manager

Relationship, Operations

The upgrades for CPSI's system are handled through our IT department, and that process seems to be...

Dec 2023
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Manager

Culture, Loyalty

The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...

Dec 2023
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Manager

Loyalty

CPSI's product is not in our long-term plans because our health system is transitioning us to a...

Dec 2023
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Manager

Relationship

With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...

Dec 2023
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Director

Product

With Evident Thrive Patient Management, I like that everything is all there in one place. I also...

Dec 2023
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Director

Product

The only improvement we would really like to see is in the closing of the A/R days. The vendor...

Dec 2023
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Director

Relationship, Operations

CPSI recently upgraded to a new web-based service. The new upgrade to the web client is very nice....

Nov 2023
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Director

Product, Value

When mandates come down, there seem to be additional charges from CPSI for everything that has to...

Nov 2023
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CIO

Relationship, Value

I wouldn't buy Evident Thrive Patient Management again. The vendor isn't good with innovating to...

Nov 2023
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CIO

Relationship, Product

CPSI's stability has worked well for them.

Nov 2023
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Director

Loyalty, Product

Evident Thrive Patient Management is a very old system. It is not pleasing to look at or work in. It...

Nov 2023
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Director

Relationship

Some of the people in customer support are very good. They know what they are talking about and...

Nov 2023
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Analyst/Coordinator

Product

We have used Evident Thrive Patient Management for a long time. To my knowledge, CPSI keeps their...

Nov 2023
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Analyst/Coordinator

Product

I haven't really used any other system, so I can't say what is different about Evident Thrive...

Nov 2023
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Director

Loyalty, Product

We have a lot of complaints about character limits, which are a big deal for the business office in...

Nov 2023
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Director

Relationship, Operations

With the implementation of new products, CPSI doesn’t come on-site as much as they used to in order...

Nov 2023
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CIO

Loyalty, Product

The system's financial space is still on an old-school platform. The system's clinical documentation...

Nov 2023
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CIO

Value

The product meets our needs, but our team doesn't like it. The all-in-one web-based solution will...

Nov 2023
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CIO

Loyalty, Operations

CPSI is a parent company, and they owned Centriq. We were on Centriq for years, and we had...

Nov 2023
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CIO

Loyalty

The vendor's new financial product isn't out yet. It is in the works though. However, that product...

Nov 2023
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Manager

Product

CPSI’s ability to take information in to quickly adapt to changing regulations is a drawback....

Oct 2023
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Manager

Operations, Product

CPSI has gone to an automatic installation feature, so when they release an upgrade, it will...

Oct 2023
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Manager

Relationship, Operations, Product

CPSI has changed their release notes, so the way we search them is cumbersome. The vendor has broken...

Oct 2023
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Manager

Culture, Loyalty, Relationship, Value

CPSI will often tell us how to do something we need to do, and we will be excited that the system...

Oct 2023
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Manager

Product

We are now able to get information into Evident Thrive Patient Management. But for a long time, we...

Oct 2023
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Manager

Product

Lately, Evident Thrive Patient Management has seemed very cumbersome. CPSI has a different...

Oct 2023
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Manager

Relationship, Product

When I asked to modify some things, doing that was almost painful. I know other people have opened...

Oct 2023
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Manager

Relationship, Value

We have had the product for so long. I certainly know our goals have changed. If someone were going...

Oct 2023
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Director

Relationship, Operations

With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...

Jun 2023
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Director

Product

The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...

May 2023
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Director

Relationship

CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...

May 2023
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Director

Operations

The person I work with from CPSI does a good job with training.

Apr 2023
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Director

Product

Evident Thrive Patient Management can be fairly intuitive in how it functions. In order to create a...

Apr 2023
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Director

Product

If someone is looking for a standalone system that covers materials and finance, as well as patient...

Apr 2023
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Director

Product

We would like the ability to read manufacturer barcodes. But I don't know of any system that does...

Apr 2023
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Director

Operations, Product

Evident Thrive Patient Management is a great system for us. It is very user friendly. It is very...

Apr 2023
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