TruBridge Patient Management Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Operations

TruBridge could have an earlier onboarding for the things that are mandated. They have been really...

Nov 2024
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Director

Product

TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...

Nov 2024
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Manager

Relationship

TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...

Oct 2024
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Manager

Loyalty, Product

I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...

Oct 2024
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Manager

Relationship, Value

TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...

Oct 2024
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Manager

Operations

TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...

Oct 2024
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Director

Operations

For a customer considering TruBridge Patient Management, I hope their implementation goes better...

Aug 2024
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Director

Product

TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...

Aug 2024
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Director

Loyalty, Product

I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...

Aug 2024
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CIO

Relationship

One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...

Apr 2024
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CIO

Loyalty, Relationship

Since TruBridge appointed the new president for the company, that person has been a little more...

Apr 2024
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CIO

Product

TruBridge has made our lives full of inefficiencies and things that don't work properly. The...

Apr 2024
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CIO

Operations

The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...

Apr 2024
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CIO

Product

TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...

Apr 2024
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CIO

Culture, Relationship

Our last couple of customer representatives have not been very proactive. The representative that we...

Apr 2024
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CIO

Relationship, Operations

TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...

Apr 2024
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Director

Operations

There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...

Jan 2024
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Director

Relationship

CPSI’s delivery of the things we have asked for has been slow.

Jan 2024
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Director

Relationship

If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...

Jan 2024
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Director

Operations

Our project manager during our CPSI implementation was available to us by phone or email, and they...

Jan 2024
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Director

Operations

While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...

Jan 2024
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Director

Relationship, Value

CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...

Jan 2024
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CIO

Relationship, Product

CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...

Jan 2024
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Manager

Relationship, Operations

The upgrades for CPSI's system are handled through our IT department, and that process seems to be...

Dec 2023
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Manager

Culture, Loyalty

The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...

Dec 2023
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Manager

Loyalty

CPSI's product is not in our long-term plans because our health system is transitioning us to a...

Dec 2023
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Manager

Relationship

With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...

Dec 2023
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Director

Product

With Evident Thrive Patient Management, I like that everything is all there in one place. I also...

Dec 2023
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Director

Product

The only improvement we would really like to see is in the closing of the A/R days. The vendor...

Dec 2023
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