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TruBridge Patient Management Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CFO

Relationship, Operations

When it comes to the vendor’s technology road map, TruBridge sends out an email. It is just a very...

Feb 2025
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CFO

Loyalty

The product fits our organization, but whether the product is part of our long-term plans depends. I...

Feb 2025
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CFO

Operations

We are working on one project, and it doesn't seem like the vendor has the functionality for...

Feb 2025
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CFO

Product, Value

Sometimes I can create places where the system fails, so there are some nuances where I can actually...

Feb 2025
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CFO

Value

TruBridge Patient Management is one of those programs where we definitely get what we pay for. I...

Feb 2025
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CFO

Relationship

The customer service from TruBridge has been really good. It stands out the most. TruBridge is a...

Feb 2025
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CFO

Operations, Product

The product is a great program, but it doesn't have the dashboard capabilities that other systems...

Feb 2025
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(0)
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Director

Relationship

One thing I like about TruBridge is easy accessibility. If we have a question regarding the system,...

Feb 2025
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Director

Product

TruBridge Patient Management is so easy to navigate the more and more someone gets into it, and we...

Feb 2025
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Director

Relationship, Operations

TruBridge's regional meetings are actually attended by their executives. That is nice, and I thought...

Feb 2025
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Director

Loyalty, Product

In TruBridge Patient Management, I don't have to look for my chart to document my vital signs or...

Feb 2025
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(0)
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Director

Loyalty

Eventually, TruBridge Patient Management is going to connect to our EHR, and then we will be able to...

Feb 2025
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Director

Loyalty, Product

TruBridge Patient Management doesn't talk with many of our outside vendors, external solutions, or...

Feb 2025
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(0)
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Director

Product

It is very difficult to get information out of TruBridge's system. It is almost impossible for us to...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

There are parts of TruBridge Patient Management that are still being developed, so users have to be...

Feb 2025
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(0)
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Analyst/Coordinator

Operations, Product

If someone is looking at the clinical workflow in TruBridge Patient Management, it doesn’t prompt...

Feb 2025
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Analyst/Coordinator

Relationship, Product

Sometimes TruBridge will get some hospitals on a new patch or update, and they find out some issues...

Feb 2025
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Analyst/Coordinator

Value

There are things that do have costs with TruBridge, and a lot of them are third-party costs. We get...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I don't like the direction the TruBridge leadership has gone in the last couple of years, and I...

Feb 2025
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(0)
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Director

Product

Pretty much everything in TruBridge Patient Management needs to be improved. The process of creating...

Feb 2025
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(0)
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CFO

Loyalty, Product

The financial piece is highly disconnected, and that is one of the biggest challenges. It integrates...

Jan 2025
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(0)
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CFO

Product

TruBridge is doing well. Their program for accounts receivable called Thrive UX integrates with...

Jan 2025
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(0)
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Director

Operations

TruBridge could have an earlier onboarding for the things that are mandated. They have been really...

Nov 2024
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(0)
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Director

Product

TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...

Nov 2024
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Manager

Relationship

TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...

Oct 2024
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(0)
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Manager

Loyalty, Product

I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...

Oct 2024
||
(0)
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Manager

Relationship, Value

TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...

Oct 2024
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(0)
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Manager

Operations

TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...

Oct 2024
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Director

Operations

For a customer considering TruBridge Patient Management, I hope their implementation goes better...

Aug 2024
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Director

Product

TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...

Aug 2024
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(0)
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Director

Loyalty, Product

I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...

Aug 2024
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(0)
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CIO

Relationship

One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...

Apr 2024
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(0)
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CIO

Loyalty, Relationship

Since TruBridge appointed the new president for the company, that person has been a little more...

Apr 2024
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CIO

Product

TruBridge has made our lives full of inefficiencies and things that don't work properly. The...

Apr 2024
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(0)
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CIO

Operations

The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...

Apr 2024
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CIO

Product

TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...

Apr 2024
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(0)
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CIO

Culture, Relationship

Our last couple of customer representatives have not been very proactive. The representative that we...

Apr 2024
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(0)
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CIO

Relationship, Operations

TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...

Apr 2024
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Related Reports
Performance
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Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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