Workforce HR/Payroll Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Loyalty

The service is not good, and the system is not intuitive. I would not recommend it to anyone. We are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

The vendor absolutely does not avoid charging us. We have gotten random invoices asking for more...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The platform is very modular, so each module has its own implementation, and in general, the vendor...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

UKG is rolling out new features, but they are doing so incredibly slowly. This year was the first...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I would tell others to steer clear of UKG unless they don't want any support for the implementation...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We have figured out how to work with UKG, but the implementation was definitely not great. There...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

We probably won't switch HRIS tools at the end of our contract because of the hassle of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support has been terrible. It takes weeks for UKG to get back to us in most cases, so there is a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are converting to UKG’s new offering. We are hopeful the HR piece is going to be better in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We don't know what we don't know. Sometimes, I feel like UKG blames us, and maybe some of the build...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Normally, UKG is very responsive. I thought they handled the cyber event outstandingly. Given what...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Overall, UKG's product is a good product. UKG is innovative and tends to be pretty consistent in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

UKG has been a little slower than I would like on integration between their product sets. The vendor...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Some of UKG’s competitors are doing a little better on shift bidding and some of those other types...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

UKG certainly made their big mistake with their data breach and all of their environment being down...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We don’t hear from UKG’s executives. We hear from our salesperson every once in a while, but we have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

UKG has really become the standard, so people are not going to go wrong when selecting them. UKG is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of small changes I would like to see in the system, such as the ability to change...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system integrates with our other solutions, but there are always some quirks or things that kind...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The product is super user friendly. It is always stable and reliable. I never have any issues with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Things would be better if we got more robust feedback on what updates UKG is doing.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Getting things into the UKG system is very difficult. The vendor has robust requirements for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

UKG has a lot of videos on their website, and they are helpful over email.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

UKG's system is easy to use. UKG has a few things that could get better, but overall, the system is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles