Workforce Scheduler Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CIO

Operations

UKG’s newest upgrade was represented in the sales cycle as an upgrade, but during the...

May 2024
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CIO

Relationship, Operations

UKG’s upgrade process is horrible. The support process is horrible. And the enhancements of the...

May 2024
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CIO

Operations

The experts that UKG gave us didn't really know the product much better than we could by using the...

May 2024
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CIO

Relationship

The main improvement around UKG’s support would be more proactive support. Being able to use the...

May 2024
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Analyst/Coordinator

Product

There are no issues yet with how the product is performing. It has provided what we have needed.

May 2024
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Manager

Product

With the new UKG Dimensions platform, there are quite a few enhancements on the scheduling side. For...

Mar 2024
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Manager

Loyalty, Product

Our users have given feedback about how they don't like the look of the new product, even though it...

Mar 2024
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Manager

Operations

During our implementation process, we were able to catch some fixes to implement and have in place...

Mar 2024
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Manager

Relationship, Product

We have struggled with this application. There have been lots of bumps in the road. UKG has done...

Mar 2024
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Manager

Loyalty, Product

The product is device agnostic, so what we use on a desktop versus a tablet versus a mobile device...

Mar 2024
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Manager

Product

In the schedule planner piece, we have lots of performance issues, such as the system losing...

Mar 2024
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Manager

Loyalty, Relationship

We worked quite extensively with the vendor's product management team. They explained to us why they...

Mar 2024
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Manager

Loyalty, Relationship, Product

I am a proponent for UKG. I'm optimistic about the future because the vendor is looking at some of...

Mar 2024
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Manager

Relationship

We do have a dedicated technical account manager, but I wish the vendor would have kept us with the...

Mar 2024
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Manager

Product, Value

One benefit of this product is that the licensure is all wrapped up together rather than separated out....

Mar 2024
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Director

Relationship, Product

UKG has regular releases, but their functionality releases haven’t been that substantial or big.

Feb 2024
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Director

Product

Workforce Scheduler has been very helpful for our hospital.

Feb 2024
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Director

Product

Our end users are not able to view their schedule a month at a time in Workforce Scheduler. They can...

Feb 2024
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Manager

Product

Workforce Scheduler is flexible and user friendly.

Feb 2024
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Analyst/Coordinator

Product

There are a couple of little glitches in the product that can really interfere with our work. For...

Feb 2024
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Analyst/Coordinator

Product

The product does what I tell it to. I put the schedule in, and it pretty much tracks by the schedule...

Feb 2024
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Analyst/Coordinator

Product

Things are better than expected with UKG. However, we are still battling Workforce Scheduler because...

Feb 2024
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Analyst/Coordinator

Product

The managers are supposed to go into the product every day and take care of the attendance stuff and...

Feb 2024
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Analyst/Coordinator

Relationship, Product

UKG is not very quick to respond. We have been trying for some time to get a self-scheduling issue...

Feb 2024
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Analyst/Coordinator

Relationship, Product

If we don't do something right in Workforce Scheduler, then it doesn't talk to the other UKG...

Feb 2024
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Analyst/Coordinator

Relationship, Value

In my opinion, what works for other organizations doesn't always work for us, and what works for us...

Feb 2024
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Analyst/Coordinator

Operations, Product

The technology we need is in Workforce Scheduler, and with the proper training and the right access,...

Feb 2024
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Analyst/Coordinator

Relationship

UKG created a couple of chat rooms where we can go to find support, but most of the time, other...

Feb 2024
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Analyst/Coordinator

Product

Workforce Scheduler is not user friendly enough that I would feel comfortable recommending it to...

Feb 2024
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CIO

Operations, Product

If I were talking to a peer about Workforce Scheduler, I would tell them to look for a different...

Dec 2023
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CNO

Operations

I don't know whether this is specific to UKG, but most of their onboarding and training have gone...

Nov 2023
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CNO

Relationship

We don't see a lot of proactive service support from UKG. They are usually more reactive when there...

Nov 2023
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CNO

Loyalty, Value

There may be products out there that are comparable to or better than Workforce Scheduler, but we...

Nov 2023
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CNO

Product

Accessibility is one of the system's strengths. The solution has an app option for staff members,...

Nov 2023
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CNO

Product

One area where the vendor could improve the system would be with making it a bit more visually...

Nov 2023
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Director

Product

Workforce Scheduler has a lot of new features, and it can be a little clunky in different places if...

Nov 2023
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Director

Loyalty, Relationship, Product

UKG does the staffing and then the oversight of all the departments and moves staff around. There...

Nov 2023
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Director

Culture, Loyalty, Product

With what we had before, we brought on one module at a time, so not everything interfaced well. With...

Nov 2023
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CFO

Loyalty, Product

One of the items that we struggled with during the UKG conversion, specifically related to...

Oct 2023
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CFO

Relationship

Nothing can be smooth and work as communicated with UKG. Everyone is a bit jaded every time we hear...

Oct 2023
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CFO

Product

I hate converting payroll systems. I really do want to be UKG’s biggest cheerleader. I really do....

Oct 2023
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CFO

Operations

When we converted to Workforce Scheduler, our implementation team worked to get the bare bones...

Oct 2023
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CFO

Loyalty, Operations

Kronos sunsetted our current system, so we knew we had to make a change. The system was sunsetted as...

Oct 2023
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CFO

Product

We don’t have a new-hire notification that works to give proper notification within Workforce...

Oct 2023
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CFO

Value

UKG charges us for every little thing every time. UKG is known for sending things to what they call...

Oct 2023
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CFO

Culture, Product

We were told about a lot of wonderful features in Workforce Scheduler, but those features haven’t...

Oct 2023
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Director

Product

The global time-off request piece and the self-service are what I am struggling with right now in...

Jul 2023
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Director

Operations

UKG needs a more individualized approach to training for rollouts instead of just giving us things...

Jul 2023
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Director

Relationship

UKG is maintaining their customer support, but there is room for improvement, not just with UKG....

Jul 2023
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