Workforce Scheduler Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product
Workforce Scheduler is hard to learn. We are struggling to find anyone who can even be the...
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Loyalty, Product
Workforce Scheduler is losing strength because of its age; there is only so much UKG has been able...
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Product
On the whole, Workforce Scheduler is pretty transparent and easy to use for people.
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Product
Reports have always been the weakness of this product. Some reports are good and useful, but...
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Product
I cannot recommend this product because it is expiring, but I would recommend UKG's other solutions.
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Operations
UKG’s newest upgrade was represented in the sales cycle as an upgrade, but during the...
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Relationship, Operations
UKG’s upgrade process is horrible. The support process is horrible. And the enhancements of the...
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Operations
The experts that UKG gave us didn't really know the product much better than we could by using the...
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Relationship
The main improvement around UKG’s support would be more proactive support. Being able to use the...
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Product
There are no issues yet with how the product is performing. It has provided what we have needed.
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Product
With the new UKG Dimensions platform, there are quite a few enhancements on the scheduling side. For...
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Loyalty, Product
Our users have given feedback about how they don't like the look of the new product, even though it...
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Operations
During our implementation process, we were able to catch some fixes to implement and have in place...
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Relationship, Product
We have struggled with this application. There have been lots of bumps in the road. UKG has done...
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Loyalty, Product
The product is device agnostic, so what we use on a desktop versus a tablet versus a mobile device...
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Product
In the schedule planner piece, we have lots of performance issues, such as the system losing...
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Loyalty, Relationship
We worked quite extensively with the vendor's product management team. They explained to us why they...
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Loyalty, Relationship, Product
I am a proponent for UKG. I'm optimistic about the future because the vendor is looking at some of...
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Relationship
We do have a dedicated technical account manager, but I wish the vendor would have kept us with the...
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Product, Value
One benefit of this product is that the licensure is all wrapped up together rather than separated out....
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Product
Our end users are not able to view their schedule a month at a time in Workforce Scheduler. They can...
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Product
Workforce Scheduler is flexible and user friendly.
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Product
There are a couple of little glitches in the product that can really interfere with our work. For...
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Product
The product does what I tell it to. I put the schedule in, and it pretty much tracks by the schedule...
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Product
Things are better than expected with UKG. However, we are still battling Workforce Scheduler because...
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Product
The managers are supposed to go into the product every day and take care of the attendance stuff and...
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Relationship, Product
UKG is not very quick to respond. We have been trying for some time to get a self-scheduling issue...
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Relationship, Product
If we don't do something right in Workforce Scheduler, then it doesn't talk to the other UKG...
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Relationship, Value
In my opinion, what works for other organizations doesn't always work for us, and what works for us...
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Operations, Product
The technology we need is in Workforce Scheduler, and with the proper training and the right access,...
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Relationship
UKG created a couple of chat rooms where we can go to find support, but most of the time, other...
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Product
Workforce Scheduler is not user friendly enough that I would feel comfortable recommending it to...
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Operations, Product
If I were talking to a peer about Workforce Scheduler, I would tell them to look for a different...
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Operations
I don't know whether this is specific to UKG, but most of their onboarding and training have gone...
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Relationship
We don't see a lot of proactive service support from UKG. They are usually more reactive when there...
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Loyalty, Value
There may be products out there that are comparable to or better than Workforce Scheduler, but we...
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Product
Accessibility is one of the system's strengths. The solution has an app option for staff members,...
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Product
One area where the vendor could improve the system would be with making it a bit more visually...
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Product
Workforce Scheduler has a lot of new features, and it can be a little clunky in different places if...
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Loyalty, Relationship, Product
UKG does the staffing and then the oversight of all the departments and moves staff around. There...
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Culture, Loyalty, Product
With what we had before, we brought on one module at a time, so not everything interfaced well. With...
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Loyalty, Product
One of the items that we struggled with during the UKG conversion, specifically related to...
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Relationship
Nothing can be smooth and work as communicated with UKG. Everyone is a bit jaded every time we hear...
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Product
I hate converting payroll systems. I really do want to be UKG’s biggest cheerleader. I really do....
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Operations
When we converted to Workforce Scheduler, our implementation team worked to get the bare bones...
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Loyalty, Operations
Kronos sunsetted our current system, so we knew we had to make a change. The system was sunsetted as...
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Product
We don’t have a new-hire notification that works to give proper notification within Workforce...
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Value
UKG charges us for every little thing every time. UKG is known for sending things to what they call...
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Culture, Product
We were told about a lot of wonderful features in Workforce Scheduler, but those features haven’t...
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