Workforce Scheduler Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

Workforce Scheduler is flexible and user friendly.

Feb 2024
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Analyst/Coordinator

Product

There are a couple of little glitches in the product that can really interfere with our work. For...

Feb 2024
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Analyst/Coordinator

Product

The product does what I tell it to. I put the schedule in, and it pretty much tracks by the schedule...

Feb 2024
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Analyst/Coordinator

Product

Things are better than expected with UKG. However, we are still battling Workforce Scheduler because...

Feb 2024
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Analyst/Coordinator

Product

The managers are supposed to go into the product every day and take care of the attendance stuff and...

Feb 2024
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Analyst/Coordinator

Relationship, Product

UKG is not very quick to respond. We have been trying for some time to get a self-scheduling issue...

Feb 2024
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Analyst/Coordinator

Relationship, Product

If we don't do something right in Workforce Scheduler, then it doesn't talk to the other UKG...

Feb 2024
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Analyst/Coordinator

Relationship, Value

In my opinion, what works for other organizations doesn't always work for us, and what works for us...

Feb 2024
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Analyst/Coordinator

Operations, Product

The technology we need is in Workforce Scheduler, and with the proper training and the right access,...

Feb 2024
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Analyst/Coordinator

Relationship

UKG created a couple of chat rooms where we can go to find support, but most of the time, other...

Feb 2024
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Analyst/Coordinator

Product

Workforce Scheduler is not user friendly enough that I would feel comfortable recommending it to...

Feb 2024
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CIO

Operations, Product

If I were talking to a peer about Workforce Scheduler, I would tell them to look for a different...

Dec 2023
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CNO

Operations

I don't know whether this is specific to UKG, but most of their onboarding and training have gone...

Nov 2023
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CNO

Relationship

We don't see a lot of proactive service support from UKG. They are usually more reactive when there...

Nov 2023
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CNO

Loyalty, Value

There may be products out there that are comparable to or better than Workforce Scheduler, but we...

Nov 2023
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CNO

Product

Accessibility is one of the system's strengths. The solution has an app option for staff members,...

Nov 2023
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CNO

Product

One area where the vendor could improve the system would be with making it a bit more visually...

Nov 2023
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Director

Product

Workforce Scheduler has a lot of new features, and it can be a little clunky in different places if...

Nov 2023
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Director

Loyalty, Relationship, Product

UKG does the staffing and then the oversight of all the departments and moves staff around. There...

Nov 2023
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Director

Culture, Loyalty, Product

With what we had before, we brought on one module at a time, so not everything interfaced well. With...

Nov 2023
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CFO

Loyalty, Product

One of the items that we struggled with during the UKG conversion, specifically related to...

Oct 2023
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CFO

Relationship

Nothing can be smooth and work as communicated with UKG. Everyone is a bit jaded every time we hear...

Oct 2023
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CFO

Product

I hate converting payroll systems. I really do want to be UKG’s biggest cheerleader. I really do....

Oct 2023
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CFO

Operations

When we converted to Workforce Scheduler, our implementation team worked to get the bare bones...

Oct 2023
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CFO

Loyalty, Operations

Kronos sunsetted our current system, so we knew we had to make a change. The system was sunsetted as...

Oct 2023
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CFO

Product

We don’t have a new-hire notification that works to give proper notification within Workforce...

Oct 2023
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CFO

Value

UKG charges us for every little thing every time. UKG is known for sending things to what they call...

Oct 2023
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CFO

Culture, Product

We were told about a lot of wonderful features in Workforce Scheduler, but those features haven’t...

Oct 2023
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Director

Product

The global time-off request piece and the self-service are what I am struggling with right now in...

Jul 2023
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Director

Operations

UKG needs a more individualized approach to training for rollouts instead of just giving us things...

Jul 2023
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Director

Relationship

UKG is maintaining their customer support, but there is room for improvement, not just with UKG....

Jul 2023
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CIO

Loyalty

Workforce Scheduler is absolutely not proactive. We would not recommend it. The HR Suite is...

May 2023
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CIO

Operations, Product

Workforce Scheduler does time and attendance extremely well. It is very simple and easy to use.

May 2023
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Manager

Product

There are things that need to be worked on and changed with Workforce Scheduler. The minor updates...

May 2023
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Manager

Relationship

The support I get from Kronos comes from friends I have made that work for the vendor. It is a lot...

May 2023
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Manager

Operations, Product

If people aren't using Workforce Scheduler the way it is supposed to be used, then it doesn't do us...

May 2023
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Manager

Loyalty

The initial plan was for us to use Workforce Scheduler for the whole hospital to do self-scheduling,...

May 2023
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CIO

Relationship, Product

I do not get periodic emails about updates or changes from UKG.

May 2023
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Director

Loyalty

We used a different system in the past, but we moved to Workforce Scheduler to get scheduler capabilities....

Apr 2023
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Director

Culture, Value

I am dealing with some issues in our UKG contract right now. The vendor has been generous with us on...

Apr 2023
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Director

Loyalty, Product

We have been trying to upgrade Workforce Scheduler for a while, but we haven't been able to. That...

Apr 2023
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Director

Product

I think that Workforce Scheduler is easy to use, but our end users complain about it a lot. I don't...

Apr 2023
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Analyst/Coordinator

Product

Our staff is very satisfied with the self-scheduling options in Workforce Scheduler. They are able...

Apr 2023
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Analyst/Coordinator

Product

I wish the reports were a little more user friendly. With the way that the standard reports are set...

Apr 2023
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Director

Product

We like the consistency of UKG’s training and our ability to tweak it to fit our business processes.

Mar 2023
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Director

Operations

When we did the initial build with UKG, there were a lot of miscommunications. The vendor did not...

Mar 2023
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Director

Relationship, Product

Once a ransomware attack happens with an organization, getting that handled just takes a while. When...

Mar 2023
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Director

Product

I recommend UKG's system. With my minimal use of the system and for what I need it for, it works. It...

Mar 2023
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Director

Relationship, Product

UKG listens to their clients. If some changes have to be made, the vendor implements those changes....

Mar 2023
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Director

Product

Sometimes the app works and sometimes it doesn’t, and that is frustrating. When we log in with our...

Mar 2023
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Director

Product

UKG could improve things related to how the schedule transmits and how we print our shift reports.

Mar 2023
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