Workforce Scheduler Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
When we went to Workforce Scheduler, we came from a situation where it was we needed this report to...
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Relationship
I love our representative; they are wonderful. Our representative does everything they possibly can...
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Culture
The salespeople always upsell compared to what we really get. UKG is probably not the worst company...
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Operations
In our environment, we have employee issues, and even managers are making sure that they learn the...
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Product, Value
If we ever have to have a new interface written, that is a charge, and now we don't have direct...
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Product
The last time that our system was down, it never even registered on UKG's side that we were down.
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Product
In Workforce Scheduler, I like the availability to put everything in the schedule, so there are very...
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Loyalty, Product
I would like to see the advanced scheduler side of Workforce Scheduler improved. The nurses tell me...
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Operations, Product
Workforce Scheduler is hard to learn. We are struggling to find anyone who can even be the...
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Loyalty, Product
Workforce Scheduler is losing strength because of its age; there is only so much UKG has been able...
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Product
On the whole, Workforce Scheduler is pretty transparent and easy to use for people.
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Product
Reports have always been the weakness of this product. Some reports are good and useful, but...
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Product
I cannot recommend this product because it is expiring, but I would recommend UKG's other solutions.
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Operations
UKG’s newest upgrade was represented in the sales cycle as an upgrade, but during the...
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Relationship, Operations
UKG’s upgrade process is horrible. The support process is horrible. And the enhancements of the...
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Operations
The experts that UKG gave us didn't really know the product much better than we could by using the...
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Relationship
The main improvement around UKG’s support would be more proactive support. Being able to use the...
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Product
There are no issues yet with how the product is performing. It has provided what we have needed.
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Product
With the new UKG Dimensions platform, there are quite a few enhancements on the scheduling side. For...
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Loyalty, Product
Our users have given feedback about how they don't like the look of the new product, even though it...
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Operations
During our implementation process, we were able to catch some fixes to implement and have in place...
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Relationship, Product
We have struggled with this application. There have been lots of bumps in the road. UKG has done...
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Loyalty, Product
The product is device agnostic, so what we use on a desktop versus a tablet versus a mobile device...
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Product
In the schedule planner piece, we have lots of performance issues, such as the system losing...
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Loyalty, Relationship
We worked quite extensively with the vendor's product management team. They explained to us why they...
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Loyalty, Relationship, Product
I am a proponent for UKG. I'm optimistic about the future because the vendor is looking at some of...
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Relationship
We do have a dedicated technical account manager, but I wish the vendor would have kept us with the...
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Product, Value
One benefit of this product is that the licensure is all wrapped up together rather than separated out....
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Product
Our end users are not able to view their schedule a month at a time in Workforce Scheduler. They can...
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Product
Workforce Scheduler is flexible and user friendly.
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Product
There are a couple of little glitches in the product that can really interfere with our work. For...
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Product
The product does what I tell it to. I put the schedule in, and it pretty much tracks by the schedule...
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Product
Things are better than expected with UKG. However, we are still battling Workforce Scheduler because...
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Product
The managers are supposed to go into the product every day and take care of the attendance stuff and...
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Relationship, Product
UKG is not very quick to respond. We have been trying for some time to get a self-scheduling issue...
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Relationship, Product
If we don't do something right in Workforce Scheduler, then it doesn't talk to the other UKG...
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Relationship, Value
In my opinion, what works for other organizations doesn't always work for us, and what works for us...
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Operations, Product
The technology we need is in Workforce Scheduler, and with the proper training and the right access,...
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Relationship
UKG created a couple of chat rooms where we can go to find support, but most of the time, other...
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Product
Workforce Scheduler is not user friendly enough that I would feel comfortable recommending it to...
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