Workforce Scheduler Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
We recently upgraded to UKG’s latest version of Workforce Scheduler, and the latest version is...
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Product
We have an integration from Workforce Scheduler to our payroll system, and it is hit or miss on...
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Product, Value
The vendor keeps their promises because we have seen hardly any downtime if any at all. We have been...
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Relationship
We have the ticket and the support lines, but we also have an individual who is our customer support...
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Operations, Product
What I would like to see improved with Workforce Scheduler is education and understanding of what is...
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Product
If I had to make the choice today, I probably wouldn't buy Workforce Scheduler again. There are a...
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Product
Workforce Scheduler does what it was designed to do, but it is not a good program. It doesn't...
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Product
In our state, we have certain laws, and UKG is supposed to have special codes to help us comply with...
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Product
Workforce Scheduler isn't user friendly when it comes to putting schedules out. We actually have to...
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Product
With Workforce Scheduler, our staff members like that they can see their schedules on their phones....
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Product
If I were in a situation where all of my employees worked from eight to five and there were no...
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Relationship
We don't know who to call for support for Workforce Scheduler. We can talk with some other provider...
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Loyalty
We moved to Workforce Scheduler because it was what corporate chose, but I liked our previous...
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Product
When we went to Workforce Scheduler, we came from a situation where it was we needed this report to...
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Relationship
I love our representative; they are wonderful. Our representative does everything they possibly can...
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Culture
The salespeople always upsell compared to what we really get. UKG is probably not the worst company...
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Operations
In our environment, we have employee issues, and even managers are making sure that they learn the...
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Product, Value
If we ever have to have a new interface written, that is a charge, and now we don't have direct...
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Product
The last time that our system was down, it never even registered on UKG's side that we were down.
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Product
In Workforce Scheduler, I like the availability to put everything in the schedule, so there are very...
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Loyalty, Product
I would like to see the advanced scheduler side of Workforce Scheduler improved. The nurses tell me...
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Operations, Product
Workforce Scheduler is hard to learn. We are struggling to find anyone who can even be the...
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Loyalty, Product
Workforce Scheduler is losing strength because of its age; there is only so much UKG has been able...
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Product
On the whole, Workforce Scheduler is pretty transparent and easy to use for people.
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Product
Reports have always been the weakness of this product. Some reports are good and useful, but...
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Product
I cannot recommend this product because it is expiring, but I would recommend UKG's other solutions.
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Operations
UKG’s newest upgrade was represented in the sales cycle as an upgrade, but during the...
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Relationship, Operations
UKG’s upgrade process is horrible. The support process is horrible. And the enhancements of the...
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Operations
The experts that UKG gave us didn't really know the product much better than we could by using the...
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Relationship
The main improvement around UKG’s support would be more proactive support. Being able to use the...
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Product
There are no issues yet with how the product is performing. It has provided what we have needed.
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