SyntraNet
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Subject Expert
Joe VanDeGraaff
Vice President
Commentary Summary
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User Commentary
Culture, Relationship
Our relationship with the vendor has recently changed. There has been a change in their leadership....
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Operations, Value
A few months ago, the vendor avoided charging for every little thing, but now their revenue is...
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Relationship
We are in conversations with the vendor, but it is readily apparent that their intent has changed...
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Operations, Product
The upgrades haven't been perfect, but they haven't been horrible either. I still find issues with...
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Operations
The vendor did a train-the-trainer model. Recently, we received a new system features guide....
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Culture, Product
The product was promoted as being highly configurable. However, while it is certainly configurable,...
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Product
We have a PostgreSQL problem that we should never have had to begin with. We have a bunch of data...
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Product
Our overall downtime is minimal. The system runs every day, and that is good. We get continual...
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Operations, Product
The product is not easy to use. It is not nice, seamless, easy, or intuitive. Our ability for...
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Relationship
The support team responded to us a lot before, but they don't respond quite as much now. A few of...
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Relationship
The vendor notifies us of potential downtime. If we have a problem, the vendor notifies us that the...
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Loyalty
SyntraNet was attractive because of its high level of configurability. We liked the idea that we...
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Loyalty
The vendor's vision for the product is right on target. SyntraNet is going to have exactly the...
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Relationship
The vendor provides support. UpHealth isn't always able to take care of things right away, but they...
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Loyalty
My overall satisfaction with the product will go up over the next twelve months. The solution has...
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Operations
The vendor's implementations take some time. We will send the vendor information files, but then we...
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Operations
Whenever we need training, the vendor is always there. We meet with their executives regularly.
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Product
Our SyntraNet liaison originally initiated all of our conversations and contracts involving the...
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Operations
UpHealth tries to train us on new functionalities, but the people who train us are not the ones...
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Operations, Product, Value
The vendor hasn't figured out the basic functionalities of the data platform. We can’t do the simple...
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Relationship, Product
SyntraNet is good at maintaining privacy information.
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Relationship, Product
The vendor isn't doing well with the maturity of their organization in terms of developing things...
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Relationship, Product
We purchased the product to build an information exchange for social health and community health...
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