Ventra Health RCM Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Loyalty, Relationship

Ventra Health doesn't tell me anything I don't know, but I have to tell them things they should...

May 2024
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Manager

Value

Ventra Health doesn’t charge us for anything we don't have contracted. We pay a percentage, and that...

May 2024
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Manager

Relationship

Strategically, Ventra Health has big plans with their new analytics and stuff, but those won't help...

May 2024
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Manager

Operations, Services

The firm dropped the ball when it came to credentialing our providers. That issue caused an...

May 2024
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Manager

Services, Value

Ventra Health did not know what they were doing with credentialing, so we took over and had to start...

May 2024
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Manager

Operations, Value

We expect reports from Ventra Health on monthly volume, finances, charges, payer mix, and A/R....

May 2024
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Manager

Operations

In order to compare Ventra Health, my leadership asked me what percentage of our charges we normally...

May 2024
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Manager

Relationship

The people from Ventra Health are fantastic and very responsive. They are knowledgeable. Their...

May 2024
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CEO/President

Value

There is a large dollar amount of claims that need to be processed, and we have Medicare payments...

May 2024
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CEO/President

Relationship

The client-facing team from Ventra Health is sincere and earnest in their attempts to help us to the...

May 2024
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CEO/President

Relationship

Since the firm I was working with was purchased by Ventra Health, I haven't been happy. All the...

May 2024
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CEO/President

Relationship

I absolutely recommend Ventra Health. They are a significant step above our previous firm, and I...

May 2024
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COO

Relationship, Services

There has been inconsistent communication and follow-up from Ventra Health. No one is perfect, but...

May 2024
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COO

Value

Ventra Health charges us what they should charge us based on our contract. At our size, not a lot of...

May 2024
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COO

Relationship, Services, Value

Ventra Health is fairly solid at charge capture, and that is a big piece of the revenue cycle. I'm...

May 2024
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COO

Relationship

I like many of the people at Ventra Health; we have become friends. Of course, I appreciate their...

May 2024
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Director

Relationship, Operations

The first thing I would like Ventra Health to focus on is reducing turnover. They have had a huge...

May 2024
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Director

Value

There are many times when we lose money because Ventra Health is not following up. The amount of...

May 2024
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Director

Relationship

Ventra Health has the right people involved, and their CEO talks to clients. There is just the...

May 2024
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Director

Loyalty

The decision to go with Ventra Health was not mine initially. As the higher-ups were looking for...

May 2024
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Director

Relationship, Operations

The provider education we receive from Ventra Health is excellent. They know their business. They...

May 2024
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Director

Relationship

Ventra Health assists us from a billing perspective when we have issues with overlapping claims and...

May 2024
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Director

Relationship

Ventra Health’s scheme is good. They know their stuff and have been around for a while. I don't have...

May 2024
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CEO/President

Value

The Ventra Health staff members are so pleasant to talk with, but the results are that I'm not...

May 2024
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CEO/President

Operations, Services

I thought that Ventra Health would be helping with some contracts, but I haven't seen that at all. I...

May 2024
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Manager

Relationship, Services

Ventra Health doesn't talk about clean claims much. We don't ever hear about that piece. They have...

May 2024
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Manager

Relationship, Services

Ventra Health doesn’t give a lot of information on timely filing. That is not in the discussion of...

May 2024
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Manager

Relationship

The way that Ventra Health normally communicates is through their managers. Some time ago, Ventra...

May 2024
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Manager

Relationship

Ventra Health’s impact on our A/R days is visible, and they are doing a pretty good job. Also, the...

May 2024
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Manager

Value

Ventra Health does a percent of collections. They don't charge us for things that they process that...

May 2024
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Manager

Relationship, Services

Lately, Ventra Health has been doing a good job, but historically, they didn't do so well. There...

May 2024
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CFO

Relationship

When the firm has done some outsourcing overseas, especially recently in the past few weeks, we have...

May 2024
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CFO

Relationship

We mostly work through a client relationship manager, and I'm very pleased with them. That is the...

May 2024
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CFO

Loyalty, Relationship

I have talked with some firms at conferences and have started to understand how they are utilizing...

May 2024
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CFO

Services, Value

We have had some issues with credentialing that have caused our A/R to increase. There are other...

May 2024
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CFO

Loyalty, Relationship

The landscape has changed so much. I came into this practice years ago. In making a decision about...

May 2024
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CFO

Loyalty, Relationship

We are mostly interested in seeing how the change in ownership is going to impact our relationship....

May 2024
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CFO

Relationship

I appreciate that the firm is very good about filtering out some things we don't bill for and some...

May 2024
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Director

Relationship, Operations

Ventra Health doesn't feel very strategic; they are just reactive. We would love it if Ventura...

Apr 2024
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Director

Relationship, Services

Ventura Health mostly gets things out in a timely manner. The problem is they are not doing...

Apr 2024
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Director

Relationship, Services

I am fairly dissatisfied with Ventra Health’s impact on our A/R days. It is not horrible, but it is...

Apr 2024
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Director

Value

Ventra Health’s cost is just a percentage of collections or arrangements. They don't nickel-and-dime...

Apr 2024
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Director

Loyalty, Value

I don't think Ventra Health’s services are worth it. The big issue right now is that Ventra Health...

Apr 2024
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Director

Loyalty, Relationship

Ventra Health’s executive involvement is high. We talk directly to the leadership. Ventra Health...

Apr 2024
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Director

Relationship

Ventra Health is not hitting the KPIs that matter. But the firm has made commitments, and we will...

Apr 2024
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Manager

Relationship

Just looking at our market, Ventra Health brings us reports and things to look at how we are doing...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

Ventra Health will point things out before we are even aware of it ourselves, and the message is not...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

Overall, we are very satisfied with Ventra Health's services. We are not looking for an alternate,...

Apr 2024
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VP/Other Executive

Relationship

Ventra Health’s service has gotten better in the last few years in particular since the initial...

Apr 2024
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VP/Other Executive

Relationship, Services

Ventra Health’s call center is definitely managed by folks offshore, and there are transactions that...

Apr 2024
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VP/Other Executive

Value

Ventra Health’s pricing is fair. We have renegotiated, and we are satisfied with the rate that we...

Apr 2024
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VP/Other Executive

Relationship, Services

With Ventra Health, I’m anxious to see the data analytics roll out. That has been delayed a bit, but...

Apr 2024
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VP/Other Executive

Relationship

Strategic ability is an area of growth for Ventra Health. There is more that the firm can choose to...

Apr 2024
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