Dynamic Infection Control Monitor (ICM) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
It is vital to have Dynamic Infection Control Monitor in order to complete our infection prevention...
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Relationship
I like the responsiveness of the VigiLanz team. We have infection preventionists who work for...
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Operations
For the go-live, VigiLanz is very good. They build things, test them, and train our staff. They give...
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Relationship, Product
VigiLanz has some room for improvement and some work to do. There are some things that are not...
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Loyalty
VigiLanz was bought out by Inovalon, but they are still keeping the vendor name. Their parent...
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Relationship
VigiLanz keeps their promises. They don't promise things that they can't provide, and they tell us...
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Product, Value
I'm comfortable with the product, and it seems like it is pretty easy to navigate and pick up when...
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Culture, Value
With VigiLanz, everything is written in the contract, and we are able to do new things without any...
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Relationship
I haven't had the occasion to contact VigiLanz’s support very recently. The one time I did contact...
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Relationship, Product
One suggestion I have for VigiLanz is to give local users a little more autonomy to create...
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Product
Dynamic Infection Control Monitor is very versatile, and it is pretty much able to do everything...
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Relationship, Product
This year, the solution has been very helpful. Each year, our state updates the reportable-illness...
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Product, Value
I wouldn't be able to function without the solution. I use it every day in my position. I do my...
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Operations
VigiLanz does a couple of different things for training. They release alerts when we first open the...
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Product
If it were up to me, I would keep Dynamic Infection Control Monitor forever. It has an easy layout....
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Loyalty, Product
VigiLanz has been working on getting a better reporting tool that doesn't plunk along. One area that...
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Relationship, Operations
Recently, VigiLanz has improved their training a lot. They have something called VigiLanz University...
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Product
I'm getting more into surgical-site infection (SSI) surveillance than I ever have before, and there...
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Relationship, Operations
This solution is pretty easy, but it wasn't easy at first. Once I figured out how it worked and used...
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Relationship
VigiLanz stands out with their timely support. We don't only talk to associate-level people. We did...
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Operations, Product
There is not a ton of continuing education with the software. The front-end education for new users...
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Loyalty, Product
Having more integration and more step-for-step upgrades with other products that interface with...
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Relationship, Product
A highlight for VigiLanz is the personability of the company. They are still somewhat small, so it...
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Relationship
Honestly, VigiLanz’s customer service, software developers, and infection control people who work...
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Operations
The only feedback that I would suggest for VigiLanz is that when we went live with the product, my...
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Relationship
VigiLanz is great. They have great customer service and support. They are very receptive. They are...
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Operations, Product
One negative thing about VigiLanz's system is that there are so many rules that are set up. Once the...
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Relationship
With customer service, whenever we have an issue, we submit a ticket, and the support people can...
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Relationship, Product
So far, the product works for our needs. I don't think the recent changes the vendor has made have...
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Product
We typically use whatever functionality the vendor has. While the product is a great data repository...
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Product
The input is great with the product, but the output is a bit clunkier, and being able to track...
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Product
Things have been great with VigiLanz. We use Epic's system, and they have their own...
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Relationship, Operations, Product
The change in ownership at VigiLanz doesn't seem to have changed anything from our side. I know we...
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Relationship, Product
VigiLanz changed the IP rounding tools, and we expressed some concerns about things that we didn't...
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Relationship, Product
I have needed some help with accurate numbers for several years, but VigiLanz needs a connection...
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Product
I would like the vendor to entertain changes to things that are built. If the vendor says that this...
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Relationship
Sometimes when we are going back and forth so many times in a ticket, sometimes it would be better...
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Product
I would tell others considering the system to really make sure that it works with their EHR. The way...
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Operations, Product
Dynamic Infection Control Monitor is a fairly user-friendly product. It is just very straightforward...
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Culture, Relationship
In terms of unkept promises, VigiLanz said they would be releasing newsletters with updates about...
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Loyalty, Product
If I were starting over, I would look for something different. Dynamic Infection Control Monitor is...
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Loyalty
I'm more interested in a different vendor's program because we have a product from that vendor...
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Operations
The reporting function isn't easy. It takes a long time to pull reports because it is web based....
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Product
We pull the data for end-of-year reports, so that is helpful. The product is our main source for...
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Relationship, Product
There are conversations with the CDC about bacteremia. There are certain demands that they are...
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Relationship, Operations
From our initial meeting when VigiLanz first came to our facility, the vendor has been accessible....
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Loyalty, Relationship
We are considering leaving VigiLanz because we merged with another organization that has a different...
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Culture, Value
At one point, VigiLanz wanted to charge us for something that they didn't do.
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Loyalty
We are going through a major transition, and there is the opportunity for some issues in Dynamic...
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Relationship
VigiLanz’s user support has been awesome. We have the ability to enter issue trackers where we put...
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Product
Ad hoc reports in Dynamic Infection Control Monitor could be improved. There is an ad hoc report...
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Relationship, Product
We have asked for a couple of things that would make things easier for us in Dynamic Infection...
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Product, Value
Up until now, we have had no issues at all with Dynamic Infection Control Monitor. Overall, we are...
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Relationship, Value
When our contract came up for renewal, we were really able to work with VigiLanz, so that was cool....
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Operations, Product
Someone interested in VigiLanz would want to know the upload process to the National Healthcare...
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Loyalty, Relationship, Product
I don't know whether this is normal, but there was an upgrade to some certain ICD-10 codes recently;...
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Relationship
With support, the vendor is really great. They are just easy to get ahold of, and they respond. We...
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Product
The reports we get could be easier to understand; for example, it would be nice to get a better...
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Loyalty, Relationship
Dynamic Infection Control Monitor is a very good product for surveillance. VigiLanz works very...
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Relationship
I am using the antibiotic-use and antibiotic-resistance components, and I also use the pharmacy...
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Loyalty, Product
Reports are the most complicated things in Dynamic Infection Control Monitor. The system used to...
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Relationship
I love VigiLanz's support. The support person that we work with is awesome.
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Product
I like Dynamic Infection Control Monitor. It is easy to follow and easy to use.
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Operations
We had to build a lot of things for our implementation with VigiLanz. We were supposed to go live...
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Loyalty, Product
I would buy the product again because of the user interface. I like the reports that we can pull...
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Product
Sometimes the product pulls too many activations, and they are really white noise or just background...
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Loyalty
We saw a presentation from VigiLanz, and it was interesting to see some of the other areas that they...
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Relationship
The vendor's web support is excellent. The vendor is very responsive. If we put in a ticket, we...
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Operations
The upgrades are seamless. Also, the vendor has a lot that is available in terms of their upgrades,...
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