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Dynamic Infection Control Monitor (ICM)
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Infection Control 2023: How Vendors Are Helping Drive Meaningful Outcomes Post-Pandemic
Infection Control 2023:
How Vendors Are Helping Drive Meaningful Outcomes Post-Pandemic
January 2023
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User Commentary

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Analyst/Coordinator

Service and Support

VigiLanz really involves their end users in the product design process. For example, we needed to...

Mar 2023
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Director

Functionality and Upgrades

If I wanted to get blood culture contamination rates, the data is very accessible. All I have to do...

Mar 2023
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Director

Functionality and Upgrades

I used another solution when I was working for a small hospital, and that solution didn't go in...

Mar 2023
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Director

Functionality and Upgrades

I have seen nothing but positive things from the VigiLanz product and every department that uses it....

Mar 2023
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Director

Implementation and Training

I would like VigiLanz to have more live webinars like they used to before the pandemic. Most of the...

Mar 2023
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Director

Functionality and Upgrades

We like the ease of use and the resources that the VigiLanz product has. VigiLanz offers what is...

Mar 2023
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Director

Functionality and Upgrades

I couldn't do my job without the VigiLanz platform. The platform is very costly monthly, so there...

Mar 2023
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Director

Service and Support

From a support perspective, we have our representative’s email, telephone number, and all that. But...

Mar 2023
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Director

Relationship

VigiLanz is very responsive. Anytime we do upgrades with our EMR system, we always reach out and let...

Mar 2023
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Director

Functionality and Upgrades

I am able to view the pharmacy module, so I know the antibiotic utilization we are having in the...

Mar 2023
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Manager

Technology

Before we would purchase VigiLanz's product again, we would certainly want to do a market...

Mar 2023
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Manager

Service and Support

The product is not as ready to use as the vendor says. It takes a lot more knowledge and skill...

Mar 2023
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Manager

Functionality and Upgrades

We tried to implement an SSI module only to find that the module's data did not match the NHSN...

Mar 2023
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Manager

Implementation and Training

There is a slight learning curve, but we can very quickly train an incredibly diverse group of...

Mar 2023
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Manager

Other Observations & Comments

The product absolutely has potential. The machine learning that the product could do within the...

Mar 2023
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Manager

Service and Support

We don't get much proactive service from the vendor. The few things they have done have included...

Mar 2023
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Manager

Functionality and Upgrades

We would tell a friend or peer considering VigiLanz's product to do their own validation to get...

Mar 2023
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Manager

Functionality and Upgrades

We use Dynamic Infection Control Monitor for filling out forms. We would like some more drop-down...

Mar 2023
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Manager

Other Observations & Comments

I have worked with people from VigiLanz who are empowered to solve my problems, but I can't go all...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

When we create new rules from scratch in the system, the system functions as a point-and-click...

Feb 2023
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Manager

Implementation and Training

We don't really request training from VigiLanz, but if we ever do, they are always more than willing...

Feb 2023
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Manager

Service and Support

VigiLanz’s technological support is amazing. They have a built-in work order system, so if we have...

Feb 2023
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Manager

Lessons Learned

In training new users, there is a ton of functionality in Dynamic Infection Control Monitor that we...

Feb 2023
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Manager

Other Observations & Comments

The product doesn't do everything we want it to do, but that is not VigiLanz's fault; that is...

Feb 2023
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CCO

Relationship

Whenever we need any executive-level involvement, VigiLanz gets on board.

Feb 2023
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Director

Other Observations & Comments

VigiLanz can be proactive, but they are not always proactive. There are things that they are very...

Feb 2023
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Director

Service and Support

I only contact VigiLanz’s customer support through their web support. I don't have a phone number...

Feb 2023
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Director

Other Observations & Comments

The vendor does a good job of avoiding charging us for every little thing. We were satisfied with...

Feb 2023
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Director

Relationship

We have made some suggestions for changes that would make life better for infection preventionists...

Feb 2023
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Director

Service and Support

With COVID-19 and a couple of other issues that have come along, VigiLanz has been extremely...

Feb 2023
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Director

Functionality and Upgrades

Dynamic Infection Control Monitor is a good product. There are some things that it could do a bit...

Feb 2023
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Manager

Functionality and Upgrades

Dynamic Infection Control Monitor could be a bit more user friendly. It has taken several years to...

Feb 2023
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Manager

Interfacing and Integration

The information from Dynamic Infection Control Monitor is accurate and flows well with our current...

Feb 2023
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Manager

Functionality and Upgrades

The cons we see with VigiLanz’s product are the user friendliness, the difficulty of learning where...

Feb 2023
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Manager

Implementation and Training

It would be great if there were more self-learning tools available from VigiLanz. I may not have...

Feb 2023
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Manager

Service and Support

I like how responsive VigiLanz is. They get back to us the day after we reach out to them with concerns....

Jan 2023
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Manager

Relationship

The vendor is very considerate of our needs. At one point, we needed some changes to be made to the...

Jan 2023
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Manager

Functionality and Upgrades

I like how easy the system is to use. New people can hop on the system and learn how to use it very...

Jan 2023
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Manager

Functionality and Upgrades

I like the reports that we are able to get from the system. I think that they are great. Those...

Jan 2023
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Analyst/Coordinator

Relationship

Everything is going fine with Dynamic Infection Control Monitor. We are surviving. Everybody is...

Jan 2023
||
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Analyst/Coordinator

Functionality and Upgrades

Reports are a bit of a challenge at times in the system, so we have to work with the vendor on some...

Jan 2023
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Physician

Functionality and Upgrades

There are things in Dynamic Infection Control Monitor that we need that we can't get unless we get...

Dec 2022
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Physician

Lessons Learned

I would tell other providers how well VigiLanz does at bending over backward to help us when we need...

Dec 2022
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Analyst/Coordinator

ROI / Cost

We had a different product before Dynamic Infection Control Monitor, and we like VigiLanz's product...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are things with the HL7 integration and feeds that should be a little easier. When we change...

Oct 2022
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Analyst/Coordinator

Service and Support

VigiLanz gets back to us quickly when we enter tickets for problems. However, VigiLanz is not...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

To improve the product, VigiLanz could add certain things, such as pathology reports. The product...

Oct 2022
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Director

Implementation and Training

VigiLanz's implementation team was excellent. The team was very efficient and made sure that...

Oct 2022
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Director

Interfacing and Integration

VigiLanz’s product sits on top of our electronic medical record, but the product is not designed to...

Oct 2022
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Director

Functionality and Upgrades

It would be nice if there were databases so we could enter more things into the product. We would...

Oct 2022
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Director

ROI / Cost

The product gives us everything we need for the prevention side of our organization. For example,...

Oct 2022
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Manager

ROI / Cost

VigiLanz's package is very economic for us, and we have no thoughts of replacing it.

Sep 2022
||
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Manager

Lessons Learned

We recommend VigiLanz's product to anybody that is looking for an infection prevention surveillance...

Sep 2022
||
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Manager

Functionality and Upgrades

Some of VigiLanz's greatest strengths are their responsiveness and their innovations in upgrading...

Sep 2022
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Manager

Functionality and Upgrades

We couldn't have gotten through the COVID-19 pandemic without the product. Through the product, we...

Aug 2022
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Manager

Functionality and Upgrades

We use the product to report things, such as MRSA, bacteremia, and surgical site infections, for...

Aug 2022
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Manager

Service and Support

VigiLanz is very quick to answer any tickets I put in. The vendor is very customer oriented. I have...

Aug 2022
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Manager

Functionality and Upgrades

I really like VigiLanz's system. It is very easy to use, and it is easy to figure out what steps we...

Aug 2022
||
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Manager

Future Outlook

Vigilanz is slick. We really like the product, and we are going to miss it when we move away.

Aug 2022
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Manager

Functionality and Upgrades

The only thing that VigiLanz's product lacks that our previous product did have is a functionality...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We based our selection of VigiLanz on KLAS ratings, so KLAS data was one of the reasons why we...

Aug 2022
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Manager

Implementation and Training

With our previous vendor, there was a lot of back-and-forth in the implementation, but VigiLanz...

Aug 2022
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Manager

Implementation and Training

We met regularly with a trainer who was very flexible and let us guide the training, and that was...

Aug 2022
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Manager

Functionality and Upgrades

Dynamic Infection Control Monitor is very easy to use. Hopefully, we will be even more satisfied...

Aug 2022
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Manager

Relationship

The vendor is always upgrading things. They take our comments when we identify things, and they put...

Aug 2022
||
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Manager

Relationship

The vendor has shown proactiveness to resolve issues. We have a contact who has been able to...

Aug 2022
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Manager

ROI / Cost

The system is identifying things, and we are now getting a lot of information that we probably would...

Aug 2022
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(0)
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Manager

Future Outlook

I am a huge fan of VigiLanz's product. Right now, it is the best product on the market for many...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

The product's email alert system provides a very timely way to identify items that need action right...

Aug 2022
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(0)
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Manager

Service and Support

Through our experience being with another vendor for a time, we learned that the level of service...

Aug 2022
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Manager

Functionality and Upgrades

VigiLanz is not as savvy with some of their visualizations as we would like them to be, but the...

Aug 2022
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Manager

Functionality and Upgrades

A cluster identification product is a big thing that we have been wanting for a long time. There are...

Aug 2022
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Manager

Lessons Learned

A con of the product is that if an organization hasn't gotten set up with VigiLanz, then depending...

Aug 2022
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Manager

ROI / Cost

With another system, we continually had problems identifying all appropriate surgical site infection...

Aug 2022
||
(0)
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Manager

ROI / Cost

With infection prevention, we expect our clinicians to handle most of the situation. We really only...

Aug 2022
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Manager

Functionality and Upgrades

I have used the system for a few years. I like our partnership with the vendor when it comes to...

Aug 2022
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Manager

Implementation and Training

In general, when we have a new employee, the vendor will provide a couple of webinars and some...

Jul 2022
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Manager

Functionality and Upgrades

If we needed to track different types of patients to see whether their infections had moved through...

Jul 2022
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Manager

Functionality and Upgrades

When the system gets a new type of result, it will either add that result to the things that it...

Jul 2022
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Manager

Interfacing and Integration

VigiLanz's system doesn't see everything that happens in our EMR. It is only set to look at certain...

Jul 2022
||
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Manager

Relationship

VigiLanz tries to keep their promises, and they try not to overcommit.

Jul 2022
||
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Manager

Functionality and Upgrades

The system's reports aren't responsive. There are a lot of different canned reports that we can run...

Jul 2022
||
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Manager

Relationship

When we are the first organization to bring something up to VigiLanz, they are reluctant to change...

Jul 2022
||
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Manager

Other Observations & Comments

We don't know whether we will stay with VigiLanz's system in the long term. If we do get to choose,...

Jul 2022
||
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Manager

ROI / Cost

We had an issue with the vendor's charges at one point, but we normally have a fixed contract with...

Jul 2022
||
(0)
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Manager

Service and Support

We weren't the first organization to get VigiLanz's system, so we were surprised by how many issues...

Jul 2022
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Manager

Service and Support

When we reach out to the vendor for support, an infection-control person on the vendor's side will...

Jul 2022
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Manager

Relationship

When it comes to executive involvement, the vendor doesn't know any of our people, and our people...

Jul 2022
||
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Manager

Relationship

I have no idea where the vendor thinks that they are going with their technology. I don't think that...

Jul 2022
||
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Manager

Service and Support

Whenever we find an issue in the system, we enter a report in the system's portal, and that report...

Jul 2022
||
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Manager

Service and Support

If we send an issue to the vendor's support people and those people have a problem, then our issue...

Jul 2022
||
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Manager

Functionality and Upgrades

If VigiLanz's system is supposed to make it so that we don't have to go into our EMR at all, then...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The system is adequate at the things that we need it to do, such as running daily assessments and...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

We had some issues where we needed VigiLanz to help us with certain things. The vendor had some...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

We recently adopted a new package that allows VigiLanz's system to read data from our EMR. The...

Jul 2022
||
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Manager

Interfacing and Integration

VigiLanz has a connect feature that works in real time. That is a benefit. We don't have to wait for...

Jul 2022
||
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Director

Relationship

The vendor absolutely keeps their promises. They have kept every promise they made to us when they...

Jul 2022
||
(0)
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Director

ROI / Cost

The vendor 100% does not charge for every little thing. There are no charges other than what we paid...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

When the vendor does upgrades, they let us know what they are going to do and how long the system...

Jul 2022
||
(0)
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Director

Implementation and Training

The training was excellent. The vendor allowed us to set up our own schedule, and then they abided...

Jul 2022
||
(0)
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Director

Lessons Learned

I asked the vendor if we could travel someplace for training or if they could do in-person training,...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

We have had absolutely zero issues with the product. Once we get accustomed to using it, it is very...

Jul 2022
||
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Director

Service and Support

As soon as we send an email to the support team, we get a response within 30 minutes. The response...

Jul 2022
||
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Director

Relationship

We do get a call from the executives once in a while to see how things are going.

Jul 2022
||
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Director

Functionality and Upgrades

Once we get access to a positive report in the VigiLanz system, we can communicate with a physician...

Jul 2022
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Director

Functionality and Upgrades

The product helps us detect diseases faster and discharge patients faster. For example, let's say a...

Jul 2022
||
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Director

Functionality and Upgrades

One outcome from the product is the benefit of the community because we can identify cases of...

Jul 2022
||
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Director

ROI / Cost

Healthcare changes all of the time. CMS federal guidelines change consistently. Sometimes they...

Jul 2022
||
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Director

Functionality and Upgrades

One of the things for quality management and compliance is that we must report certain types of...

Jul 2022
||
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Manager

Service and Support

I really enjoy the system, and any time I have any issues, our contact person is so quick to reply...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The biggest strength of VigiLanz's system is its functionality. We are able to pull activations very...

Jul 2022
||
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Manager

Relationship

Through the pandemic, VigiLanz was extremely helpful and beneficial. They helped us as things came...

Jul 2022
||
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Manager

Implementation and Training

Part of my frustration with VigiLanz is a lack of formal orientation. When I asked VigiLanz for...

Jul 2022
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Manager

Functionality and Upgrades

My ongoing frustration with VigiLanz is that I cannot run a usable report easily. There are reports...

Jul 2022
||
(0)
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Manager

Service and Support

VigiLanz has been a challenge to work with. They haven’t always fixed things and responded to...

Jul 2022
||
(0)
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Manager

ROI / Cost

VigiLanz was charging us for something they shouldn’t have been. They refunded us the money, but...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

If I put in an order for contact precautions for somebody who has MRSA because I see that the...

Jul 2022
||
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Manager

Technology

Every state has different public reporting laws, and to the extent that it is possible, most...

Jul 2022
||
(0)
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Manager

ROI / Cost

With our previous system, we would have someone from the vendor come out yearly to look at our...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

When we switched between the old VigiLanz system and VigiLanz Connect, a lot of the rules in the...

Jul 2022
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Manager

Functionality and Upgrades

I am used to knowing every inch of my surveillance system and every iota of data that infection...

Jul 2022
||
(0)
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Manager

Implementation and Training

My orientation to the VigiLanz product was lacking because the people that were orienting me were...

Jul 2022
||
(0)
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Manager

Relationship

Our VigiLanz contact has delivered whatever I have asked for.

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I have used another program that has so many things that are not in the VigiLanz product, so that...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I would like to see VigiLanz filter out some of the forced samples and activations so we don't have...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I like the look of the system, and the main screen is easy to navigate through.

Jun 2022
||
(0)
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Analyst/Coordinator

Future Outlook

The system is difficult for me because I don't use it all the time. However, that is only because I...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

We had a problem with the system at one point, but VigiLanz responded to our needs quickly and fixed...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

The solution works very well for us right now. It is an excellent product, and it does really good...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I was very disappointed in the way that the product was rolled out to us years ago. I thought that...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

In the past, VigiLanz assigned us a person to help us with some problems that we were having. That...

Jun 2022
||
(0)
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Director

Interfacing and Integration

The big EMRs that organizations choose make the VigiLanz option very difficult. We want to use...

Jun 2022
||
(0)
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Director

Service and Support

VigiLanz is open to negotiating of a lot of things, and the vendor doesn't nickel-and-dime us. If...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

There are certain elements of the forms within the product that could benefit from an...

Jun 2022
||
(0)
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Director

Service and Support

We would like VigiLanz's support people to be able to really dive in to help our staff when we have...

Jun 2022
||
(0)
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Director

Other Observations & Comments

We really hope that VigiLanz can maintain and secure their position in the industry and not be...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

With our specific situation, the vendor has been very generous about things. Our relationship has...

Jun 2022
||
(0)
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VP/Other Executive

Lessons Learned

The real challenge for VigiLanz in this market is Epic's Bugsy Infection Control. VigiLanz needs one...

Jun 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

With the vendor's infection prevention product, there are probably going to be some things that we...

Jun 2022
||
(0)
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Manager

Implementation and Training

The implementation of the VigiLanz system went pretty well, but part of the implementation is our...

May 2022
||
(0)
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Manager

Interfacing and Integration

We can’t push information out of the VigiLanz system into a better reporting program. The platform...

May 2022
||
(0)
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Manager

Relationship

VigiLanz does well when somebody has an idea. They will try to work on things, but I don’t know...

May 2022
||
(0)
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Manager

Service and Support

The vendor communicates proactively when they do things that they know are wrong. Otherwise, I don’t...

May 2022
||
(0)
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Manager

Other Observations & Comments

We are working with VigiLanz on things that would make life much easier if we could get them going....

May 2022
||
(0)
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Manager

Functionality and Upgrades

For me, there was a big change when we began using the system. Before, I had to go in and enter our...

May 2022
||
(0)
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Director

Functionality and Upgrades

We certainly learned a lot through COVID-19 from being able to get data on our testing, find...

May 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

From an organizational perspective, the product integration is partly limited by the fact that we...

May 2022
||
(0)
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Director

Relationship

We don't hear from the vendor’s executive team very often. We have a primary representative that we...

May 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

If we have changes in patient-care units and the data keeps running, we often just have difficulty...

May 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Some of the updates definitely are helpful in terms of data reporting and data-mining updates.

May 2022
||
(0)
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Director

Relationship

In terms of retraining on new updates, the vendor isn't consistent. The vendor needs to work on...

May 2022
||
(0)
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Physician

Service and Support

One of the best things about VigiLanz is their customer service. The updates that they send out are...

May 2022
||
(0)
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Physician

ROI / Cost

Our time with VigiLanz has been such an incredible experience. Their program is incredibly...

May 2022
||
(0)
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 or  to see details.

Manager

Service and Support

VigiLanz’s support is very prompt. Our customer service representative is also very involved.

Apr 2022
||
(0)
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Manager

ROI / Cost

Dynamic Infection Control Monitor absolutely drives outcomes for us. I don’t know what we pay for...

Apr 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have been very pleased with Dynamic Infection Control Monitor. I look forward to continuing to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Dynamic Infection Control Monitor is a niche product, but in terms of infection prevention and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The only issue that we have with VigiLanz is that they said we would be able to do a submission...

Mar 2022
||
(0)
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Manager

ROI / Cost

Overall, the solution is a great system, and it really has saved us a lot of time. Before VigiLanz,...

Mar 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Our support representative has been great. They have been very communicative, and if I have a...

Mar 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There is a wide swatch of reports that can be run on the VigiLanz software for anything that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

With the package that we purchased from VigiLanz, we haven't run into anything where they say we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a lot of information that comes across our desks, and the product is very good at...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are getting rid of the VigiLanz software because our main hospital system changed recently, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One of the perks of VigiLanz is that the team over Dynamic Infection Control Monitor is made of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

During COVID-19, things in my department were going crazy. VigiLanz had things completely under...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

Sometimes, the vendor will throw a big price increase at us, and we will have to fight them on that....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some significant limitations to how the data flows and is captured. The system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When it comes to the whole issue-resolution process and how the vendor manages their work, I am sure...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have no idea how VigiLanz has been given positive reviews. Their system is one of the worst things...

Mar 2022
||
(0)
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