Dynamic Infection Control Monitor (ICM) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:05:45 AM and Model.EvProductId = 55433

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User Commentary

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VP/Other Executive

Relationship

I interact with the vendor's executives occasionally. The interactions are really positive. The...

Sep 2020
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VP/Other Executive

Interfacing and Integration

We have to move data from Dynamic Infection Control Monitor into other tools. The solution's...

Sep 2020
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VP/Other Executive

Implementation and Training

When we first worked with the vendor, it seemed like they didn't have as many training resources....

Sep 2020
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VP/Other Executive

Lessons Learned

The sepsis work the vendor has done has been really important. The vendor has a lot of tools in that...

Sep 2020
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Manager

Functionality and Upgrades

There are some rules and language in Dynamic Infection Control Monitor that are a little...

Sep 2020
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Manager

Service and Support

We could probably use more support from the vendor. Sometimes, all of us aren't in here at the same...

Sep 2020
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Manager

Functionality and Upgrades

During the COVID-19 crisis, VigiLanz gave us reports to use and integrated our lab results. The...

Sep 2020
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Manager

Implementation and Training

When VigiLanz does the webinars for training, the people go pretty quickly. Usually, there are...

Sep 2020
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Physician

Service and Support

VigiLanz has been really good through the COVID-19 crisis because every time we need a new test, I...

Sep 2020
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Physician

Functionality and Upgrades

I would buy the product again, and I am fighting to keep it now. Whenever the cost goes up, we have...

Sep 2020
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Physician

Implementation and Training

We had issues with our initial training through VigiLanz, but they fixed the issues. They sent...

Sep 2020
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Physician

Functionality and Upgrades

With our cultures, VigiLanz’s product is in real time. There aren’t any delays, and the...

Sep 2020
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Physician

Functionality and Upgrades

The ease of use is good. We pretty much just click and get what we need. Our cultures are available...

Sep 2020
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Physician

Functionality and Upgrades

We can’t get our line days right, so we can’t submit directly from the VigiLanz system. In order to...

Sep 2020
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Physician

ROI / Cost (care and feeding)

We had the vendor do a special project and paid them extra to do it, and now they want us to keep...

Sep 2020
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Manager

Functionality and Upgrades

We are excited that we get to continue on as a client of VigiLanz. Our contract was up, and we were...

Aug 2020
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Manager

Functionality and Upgrades

One reason we are happy to keep the system is that there is a learning curve with any new product,...

Aug 2020
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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. The vendor created a couple of rules...

Aug 2020
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Manager

Functionality and Upgrades

Updates happen behind the scenes. We know about some of them and don't know about others. Sometimes...

Aug 2020
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Manager

Service and Support

We see the vendor as a partner. I am the person that enters our tickets when there are any issues,...

Aug 2020
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Manager

Functionality and Upgrades

The VigiLanz system filters out the white noise well. We can dig deep into the details when we want...

Aug 2020
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Manager

Other Observations & Comments

I would tell other organizations considering the product that they just need to figure out how many...

Aug 2020
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Analyst/Coordinator

Future Outlook

We aren't switching to another vendor. I would absolutely buy VigiLanz' product again. We have...

Feb 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

VigiLanz avoids charging for every little thing, and that has been evidenced by the fact that they...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Dynamic Infection Control Monitor meets all our needs. It is very reliable, and I don’t hear any...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

VigiLanz has really upgraded the system's user interface; it is a lot cleaner, easier, and nicer....

Feb 2020
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Manager

Implementation and Training

My satisfaction would increase if VigiLanz improved the software and provided education on the...

Jan 2020
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Manager

Functionality and Upgrades

One thing that a lot of my coworkers echoed was a needed change in the reporting structure, such as...

Jan 2020
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Manager

Functionality and Upgrades

A main issue we have with the VigiLanz system is the customization. The system is not super...

Jan 2020
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Manager

Implementation and Training

The implementation with VigiLanz was pretty good. They are usually forthcoming and reach out about...

Jan 2020
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Manager

Implementation and Training

We would like a lot more modular training from VigiLanz. There is a lot of utility in the system...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

VigiLanz’s support is great, but we don’t typically hear from the executives.

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

If VigiLanz could reduce the number of clicks that it takes to use the system, people would use it more....

Jan 2020
 Helpful

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Manager

Interfacing and Integration

VigiLanz does a really good job of reaching out through webinars, and they send messages regardless...

Jan 2020
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Manager

Relationship

Our account manager reaches out to see how we are doing, and that person has been really great. The...

Jan 2020
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Manager

Interfacing and Integration

VigiLanz is neither here nor there in terms of being proactive with the service. The vendor is good...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Our infection control officers use Dynamic Infection Control Monitor. They are in that product all...

Jan 2020
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Manager

Functionality and Upgrades

The reporting could be improved by including more detail. We have a couple of nurses that enter into...

Jan 2020
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Nurse

Future Outlook

VigiLanz usually has good responses through their phone support team. I can't think of anything...

Dec 2019
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Nurse

Functionality and Upgrades

I do reportables and look at all the cardio-related events, and I don't know what I would do without...

Dec 2019
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Manager

Functionality and Upgrades

We have had some challenges because of some of the restrictions on our EMR. We are primarily having...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Cost is a challenge. We already pay for the data mining and for our EMR platform, and then we have...

Dec 2019
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Manager

Sales and Contracting

Recently, I wanted some other functionality along with access to the surgery data, and that was all...

Dec 2019
 Helpful

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Manager

Sales and Contracting

VigiLanz needs to work on having some predetermined interface with or access to the current EMR. A...

Dec 2019
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Manager

Service and Support

VigiLanz's strength is paying attention to their customers; when I call them or send them a message,...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

VigiLanz should improve anything that allows the product to be more user friendly and intuitive,...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t think VigiLanz has delivered any new technology recently, but I would say that we are...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

VigiLanz's ongoing support is one of the reasons we like them so much. Their service is very good;...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

Some of VigiLanz's executives were on a recent call with us because of an ongoing problem we had....

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

VigiLanz's system cuts down the time we spend on surveillance.

Dec 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

I would warn people to take a look at their data and not just accept everything at face value just...

Dec 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

There is a freestyle text in the charting that the nurses do on the floor, and there are bound to be...

Dec 2019
 Helpful

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Manager

Service and Support

The thing I like most about VigiLanz is their excellent support. They have a good turnaround time...

Dec 2019
 Helpful

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Manager

Technology

If I could improve one thing, it would be for reports to be generated and pulled faster.

Dec 2019
 Helpful

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Manager

Service and Support

When I was working on the technical side of implementing the system, the vendor didn’t charge...

Nov 2019
 Helpful

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Manager

Implementation and Training

From a technical perspective, the vendor actually provided me with the training guides and all the...

Nov 2019
 Helpful

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Manager

Service and Support

The vendor does send us new codes from time to time, but I have not seen a lot of that coming...

Nov 2019
 Helpful

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Manager

Relationship

The vendor is really prompt. I am quite satisfied with their support.

Nov 2019
 Helpful

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Manager

Relationship

From a technical perspective, the vendor is proactive. I have been working with the executives from...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I haven’t heard anything negative about the product from the people on the business side. They are...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The system is so flexible that we are able to use it to find out whether patients are being...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

The vendor has good customer support. The system is user friendly and intuitive. There are custom...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is good at an overview level. But when we dig a little deeper, there are problems with...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

There are a lot of things that we love about VigiLanz. For example, we love the real-time...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

There are a few areas that VigiLanz could improve. I struggle with setting up my pages in the most...

Nov 2019
 Helpful

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Manager

Service and Support

The service from VigiLanz has been really good this last year. We had problems in the past, but...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The VigiLanz product is great. Previously, in infection control, I did all of my surveillance...

Nov 2019
 Helpful

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Manager

Implementation and Training

VigiLanz offers some webinars, and they do them in half-hour blocks. That is nice because schedules...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Our data has to flow from our EMR into VigiLanz's tool. The feed is almost in real time, and that...

Nov 2019
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Manager

Technology

I would like easier integration between VigiLanz's tool and NHSN in terms of the technology. We need...

Nov 2019
 Helpful

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Manager

Service and Support

Overall, I really like the VigiLanz product, and the service has been greatly improved over the last...

Nov 2019
 Helpful

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Manager

Relationship

I would definitely tell a friend to pursue VigiLanz's tool; I really like it. I do not know...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the way that the tool ties together our pharmacy and infection-prevention departments. Both...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

VigiLanz doesn’t nickel-and-dime. They never charge extra unless the customer buys an additional...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The ease of the reporting has contributed to sophisticated reports that we have utilized for...

Nov 2019
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Physician

Relationship

VigiLanz has been able to keep their promises. They are very good about working with us. We still...

Nov 2019
 Helpful

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Physician

Relationship

I can send emails to VigiLanz executives at any time. They are very good at reacting. They respond...

Nov 2019
 Helpful

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Physician

Functionality and Upgrades

We used to do everything by hand, but with the VigiLanz system, we get alerts immediately, and that...

Nov 2019
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Physician

Service and Support

VigiLanz’s phone support is not easy to access. When we have issues, we submit a ticket or send an...

Nov 2019
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Physician

ROI / Cost (care and feeding)

I do not feel nickel-and-dimed by VigiLanz. We bought the product, and we pay our annual service fee....

Nov 2019
 Helpful

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Physician

Implementation and Training

The system wasn’t implemented as well as it should have been, but the vendor sent someone to fix...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

We are moving to VigiLanz's tool after finding out that our EMR vendor's tool isn't as good for...

Oct 2019
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Manager

Functionality and Upgrades

Some of the visualizations in VigiLanz's system could be improved. The field of infection prevention...

Oct 2019
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