Dynamic Infection Control Monitor (ICM)
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

We had a different product before Dynamic Infection Control Monitor, and we like VigiLanz's product...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are things with the HL7 integration and feeds that should be a little easier. When we change...

Oct 2022
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Analyst/Coordinator

Service and Support

VigiLanz gets back to us quickly when we enter tickets for problems. However, VigiLanz is not...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

To improve the product, VigiLanz could add certain things, such as pathology reports. The product...

Oct 2022
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Director

Implementation and Training

VigiLanz's implementation team was excellent. The team was very efficient and made sure that...

Oct 2022
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Director

Interfacing and Integration

VigiLanz’s product sits on top of our electronic medical record, but the product is not designed to...

Oct 2022
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Director

Functionality and Upgrades

It would be nice if there were databases so we could enter more things into the product. We would...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product gives us everything we need for the prevention side of our organization. For example,...

Oct 2022
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Manager

ROI / Cost (care and feeding)

VigiLanz's package is very economic for us, and we have no thoughts of replacing it.

Sep 2022
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Manager

Lessons Learned

We recommend VigiLanz's product to anybody that is looking for an infection prevention surveillance...

Sep 2022
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Manager

Functionality and Upgrades

Some of VigiLanz's greatest strengths are their responsiveness and their innovations in upgrading...

Sep 2022
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Manager

Functionality and Upgrades

We couldn't have gotten through the COVID-19 pandemic without the product. Through the product, we...

Aug 2022
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Manager

Functionality and Upgrades

We use the product to report things, such as MRSA, bacteremia, and surgical site infections, for...

Aug 2022
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Manager

Service and Support

VigiLanz is very quick to answer any tickets I put in. The vendor is very customer oriented. I have...

Aug 2022
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Manager

Functionality and Upgrades

I really like VigiLanz's system. It is very easy to use, and it is easy to figure out what steps we...

Aug 2022
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Manager

Future Outlook

Vigilanz is slick. We really like the product, and we are going to miss it when we move away.

Aug 2022
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Manager

Functionality and Upgrades

The only thing that VigiLanz's product lacks that our previous product did have is a functionality...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We based our selection of VigiLanz on KLAS ratings, so KLAS data was one of the reasons why we...

Aug 2022
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Manager

Implementation and Training

With our previous vendor, there was a lot of back-and-forth in the implementation, but VigiLanz...

Aug 2022
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Manager

Implementation and Training

We met regularly with a trainer who was very flexible and let us guide the training, and that was...

Aug 2022
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Manager

Functionality and Upgrades

Dynamic Infection Control Monitor is very easy to use. Hopefully, we will be even more satisfied...

Aug 2022
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Manager

Relationship

The vendor is always upgrading things. They take our comments when we identify things, and they put...

Aug 2022
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Manager

Relationship

The vendor has shown proactiveness to resolve issues. We have a contact who has been able to...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The system is identifying things, and we are now getting a lot of information that we probably would...

Aug 2022
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Manager

Future Outlook

I am a huge fan of VigiLanz's product. Right now, it is the best product on the market for many...

Aug 2022
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Manager

Functionality and Upgrades

The product's email alert system provides a very timely way to identify items that need action right...

Aug 2022
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Manager

Service and Support

Through our experience being with another vendor for a time, we learned that the level of service...

Aug 2022
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Manager

Functionality and Upgrades

VigiLanz is not as savvy with some of their visualizations as we would like them to be, but the...

Aug 2022
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Manager

Functionality and Upgrades

A cluster identification product is a big thing that we have been wanting for a long time. There are...

Aug 2022
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Manager

Lessons Learned

A con of the product is that if an organization hasn't gotten set up with VigiLanz, then depending...

Aug 2022
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Manager

ROI / Cost (care and feeding)

With another system, we continually had problems identifying all appropriate surgical site infection...

Aug 2022
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Manager

ROI / Cost (care and feeding)

With infection prevention, we expect our clinicians to handle most of the situation. We really only...

Aug 2022
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Manager

Functionality and Upgrades

I have used the system for a few years. I like our partnership with the vendor when it comes to...

Aug 2022
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Manager

Implementation and Training

In general, when we have a new employee, the vendor will provide a couple of webinars and some...

Jul 2022
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Manager

Functionality and Upgrades

If we needed to track different types of patients to see whether their infections had moved through...

Jul 2022
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Manager

Functionality and Upgrades

When the system gets a new type of result, it will either add that result to the things that it...

Jul 2022
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Manager

Interfacing and Integration

VigiLanz's system doesn't see everything that happens in our EMR. It is only set to look at certain...

Jul 2022
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Manager

Relationship

VigiLanz tries to keep their promises, and they try not to overcommit.

Jul 2022
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Manager

Functionality and Upgrades

The system's reports aren't responsive. There are a lot of different canned reports that we can run...

Jul 2022
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Manager

Relationship

When we are the first organization to bring something up to VigiLanz, they are reluctant to change...

Jul 2022
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Manager

Other Observations & Comments

We don't know whether we will stay with VigiLanz's system in the long term. If we do get to choose,...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We had an issue with the vendor's charges at one point, but we normally have a fixed contract with...

Jul 2022
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Manager

Service and Support

We weren't the first organization to get VigiLanz's system, so we were surprised by how many issues...

Jul 2022
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Manager

Service and Support

When we reach out to the vendor for support, an infection-control person on the vendor's side will...

Jul 2022
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Manager

Relationship

When it comes to executive involvement, the vendor doesn't know any of our people, and our people...

Jul 2022
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Manager

Relationship

I have no idea where the vendor thinks that they are going with their technology. I don't think that...

Jul 2022
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Manager

Service and Support

Whenever we find an issue in the system, we enter a report in the system's portal, and that report...

Jul 2022
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Manager

Service and Support

If we send an issue to the vendor's support people and those people have a problem, then our issue...

Jul 2022
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Manager

Functionality and Upgrades

If VigiLanz's system is supposed to make it so that we don't have to go into our EMR at all, then...

Jul 2022
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Manager

Functionality and Upgrades

The system is adequate at the things that we need it to do, such as running daily assessments and...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

We had some issues where we needed VigiLanz to help us with certain things. The vendor had some...

Jul 2022
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Manager

Functionality and Upgrades

We recently adopted a new package that allows VigiLanz's system to read data from our EMR. The...

Jul 2022
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Manager

Interfacing and Integration

VigiLanz has a connect feature that works in real time. That is a benefit. We don't have to wait for...

Jul 2022
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Director

Relationship

The vendor absolutely keeps their promises. They have kept every promise they made to us when they...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor 100% does not charge for every little thing. There are no charges other than what we paid...

Jul 2022
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Director

Functionality and Upgrades

When the vendor does upgrades, they let us know what they are going to do and how long the system...

Jul 2022
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Director

Implementation and Training

The training was excellent. The vendor allowed us to set up our own schedule, and then they abided...

Jul 2022
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Director

Lessons Learned

I asked the vendor if we could travel someplace for training or if they could do in-person training,...

Jul 2022
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(0)
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Director

Functionality and Upgrades

We have had absolutely zero issues with the product. Once we get accustomed to using it, it is very...

Jul 2022
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Director

Service and Support

As soon as we send an email to the support team, we get a response within 30 minutes. The response...

Jul 2022
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Director

Relationship

We do get a call from the executives once in a while to see how things are going.

Jul 2022
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Director

Functionality and Upgrades

Once we get access to a positive report in the VigiLanz system, we can communicate with a physician...

Jul 2022
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Director

Functionality and Upgrades

The product helps us detect diseases faster and discharge patients faster. For example, let's say a...

Jul 2022
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Director

Functionality and Upgrades

One outcome from the product is the benefit of the community because we can identify cases of...

Jul 2022
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Director

ROI / Cost (care and feeding)

Healthcare changes all of the time. CMS federal guidelines change consistently. Sometimes they...

Jul 2022
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Director

Functionality and Upgrades

One of the things for quality management and compliance is that we must report certain types of...

Jul 2022
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Manager

Service and Support

I really enjoy the system, and any time I have any issues, our contact person is so quick to reply...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

The biggest strength of VigiLanz's system is its functionality. We are able to pull activations very...

Jul 2022
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Manager

Relationship

Through the pandemic, VigiLanz was extremely helpful and beneficial. They helped us as things came...

Jul 2022
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Manager

Implementation and Training

Part of my frustration with VigiLanz is a lack of formal orientation. When I asked VigiLanz for...

Jul 2022
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Manager

Functionality and Upgrades

My ongoing frustration with VigiLanz is that I cannot run a usable report easily. There are reports...

Jul 2022
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Manager

Service and Support

VigiLanz has been a challenge to work with. They haven’t always fixed things and responded to...

Jul 2022
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Manager

ROI / Cost (care and feeding)

VigiLanz was charging us for something they shouldn’t have been. They refunded us the money, but...

Jul 2022
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Manager

Functionality and Upgrades

If I put in an order for contact precautions for somebody who has MRSA because I see that the...

Jul 2022
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Manager

Technology

Every state has different public reporting laws, and to the extent that it is possible, most...

Jul 2022
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Manager

ROI / Cost (care and feeding)

With our previous system, we would have someone from the vendor come out yearly to look at our...

Jul 2022
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Manager

Functionality and Upgrades

When we switched between the old VigiLanz system and VigiLanz Connect, a lot of the rules in the...

Jul 2022
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Manager

Functionality and Upgrades

I am used to knowing every inch of my surveillance system and every iota of data that infection...

Jul 2022
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Manager

Implementation and Training

My orientation to the VigiLanz product was lacking because the people that were orienting me were...

Jul 2022
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Manager

Relationship

Our VigiLanz contact has delivered whatever I have asked for.

Jun 2022
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Manager

Functionality and Upgrades

I have used another program that has so many things that are not in the VigiLanz product, so that...

Jun 2022
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Manager

Functionality and Upgrades

I would like to see VigiLanz filter out some of the forced samples and activations so we don't have...

Jun 2022
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Manager

Functionality and Upgrades

I like the look of the system, and the main screen is easy to navigate through.

Jun 2022
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Analyst/Coordinator

Future Outlook

The system is difficult for me because I don't use it all the time. However, that is only because I...

Jun 2022
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Analyst/Coordinator

Service and Support

We had a problem with the system at one point, but VigiLanz responded to our needs quickly and fixed...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

The solution works very well for us right now. It is an excellent product, and it does really good...

Jun 2022
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Analyst/Coordinator

Implementation and Training

I was very disappointed in the way that the product was rolled out to us years ago. I thought that...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

In the past, VigiLanz assigned us a person to help us with some problems that we were having. That...

Jun 2022
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Director

Interfacing and Integration

The big EMRs that organizations choose make the VigiLanz option very difficult. We want to use...

Jun 2022
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Director

Service and Support

VigiLanz is open to negotiating of a lot of things, and the vendor doesn't nickel-and-dime us. If...

Jun 2022
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Director

Functionality and Upgrades

There are certain elements of the forms within the product that could benefit from an...

Jun 2022
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Director

Service and Support

We would like VigiLanz's support people to be able to really dive in to help our staff when we have...

Jun 2022
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Director

Other Observations & Comments

We really hope that VigiLanz can maintain and secure their position in the industry and not be...

Jun 2022
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VP/Other Executive

Relationship

With our specific situation, the vendor has been very generous about things. Our relationship has...

Jun 2022
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VP/Other Executive

Lessons Learned

The real challenge for VigiLanz in this market is Epic's Bugsy Infection Control. VigiLanz needs one...

Jun 2022
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VP/Other Executive

Other Observations & Comments

With the vendor's infection prevention product, there are probably going to be some things that we...

Jun 2022
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Manager

Implementation and Training

The implementation of the VigiLanz system went pretty well, but part of the implementation is our...

May 2022
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Manager

Interfacing and Integration

We can’t push information out of the VigiLanz system into a better reporting program. The platform...

May 2022
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Manager

Relationship

VigiLanz does well when somebody has an idea. They will try to work on things, but I don’t know...

May 2022
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Manager

Service and Support

The vendor communicates proactively when they do things that they know are wrong. Otherwise, I don’t...

May 2022
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Manager

Other Observations & Comments

We are working with VigiLanz on things that would make life much easier if we could get them going....

May 2022
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Manager

Functionality and Upgrades

For me, there was a big change when we began using the system. Before, I had to go in and enter our...

May 2022
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Director

Functionality and Upgrades

We certainly learned a lot through COVID-19 from being able to get data on our testing, find...

May 2022
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Director

Interfacing and Integration

From an organizational perspective, the product integration is partly limited by the fact that we...

May 2022
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Director

Relationship

We don't hear from the vendor’s executive team very often. We have a primary representative that we...

May 2022
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Director

Functionality and Upgrades

If we have changes in patient-care units and the data keeps running, we often just have difficulty...

May 2022
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Director

Functionality and Upgrades

Some of the updates definitely are helpful in terms of data reporting and data-mining updates.

May 2022
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Director

Relationship

In terms of retraining on new updates, the vendor isn't consistent. The vendor needs to work on...

May 2022
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Physician

Service and Support

One of the best things about VigiLanz is their customer service. The updates that they send out are...

May 2022
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Physician

ROI / Cost (care and feeding)

Our time with VigiLanz has been such an incredible experience. Their program is incredibly...

May 2022
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Manager

Service and Support

VigiLanz’s support is very prompt. Our customer service representative is also very involved.

Apr 2022
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Manager

ROI / Cost (care and feeding)

Dynamic Infection Control Monitor absolutely drives outcomes for us. I don’t know what we pay for...

Apr 2022
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Manager

Functionality and Upgrades

I have been very pleased with Dynamic Infection Control Monitor. I look forward to continuing to...

Apr 2022
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CIO

Functionality and Upgrades

Dynamic Infection Control Monitor is a niche product, but in terms of infection prevention and...

Mar 2022
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Manager

Relationship

The only issue that we have with VigiLanz is that they said we would be able to do a submission...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Overall, the solution is a great system, and it really has saved us a lot of time. Before VigiLanz,...

Mar 2022
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Manager

Service and Support

Our support representative has been great. They have been very communicative, and if I have a...

Mar 2022
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Manager

Functionality and Upgrades

There is a wide swatch of reports that can be run on the VigiLanz software for anything that we...

Mar 2022
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Manager

ROI / Cost (care and feeding)

With the package that we purchased from VigiLanz, we haven't run into anything where they say we...

Mar 2022
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Manager

Functionality and Upgrades

There is a lot of information that comes across our desks, and the product is very good at...

Mar 2022
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Manager

Future Outlook

We are getting rid of the VigiLanz software because our main hospital system changed recently, and...

Mar 2022
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Manager

Service and Support

One of the perks of VigiLanz is that the team over Dynamic Infection Control Monitor is made of...

Mar 2022
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Manager

Relationship

During COVID-19, things in my department were going crazy. VigiLanz had things completely under...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Sometimes, the vendor will throw a big price increase at us, and we will have to fight them on that....

Mar 2022
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Director

Functionality and Upgrades

There are some significant limitations to how the data flows and is captured. The system is...

Mar 2022
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Director

Relationship

When it comes to the whole issue-resolution process and how the vendor manages their work, I am sure...

Mar 2022
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Director

ROI / Cost (care and feeding)

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
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Director

Functionality and Upgrades

I have no idea how VigiLanz has been given positive reviews. Their system is one of the worst things...

Mar 2022
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Analyst/Coordinator

Service and Support

I can't think of something that the vendor does not do well. So far, our interactions with the...

Mar 2022
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Analyst/Coordinator

Service and Support

There are a few things that the vendor developed for COVID-19. For example, they wrote new alerts....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

My personal experience with the vendor has been very positive. The product has made our work as...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the infection preventionists are struggling, but I don't know whether that is because they...

Mar 2022
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Analyst/Coordinator

Relationship

There is a little piece that is still missing from the product, but VigiLanz is working on that. The...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

We don't use everything that the vendor offered us, but I know they have lots of things in the...

Mar 2022
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Analyst/Coordinator

Service and Support

In the past, I was having an issue, and I contacted our site representative. Within a short amount...

Mar 2022
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Nurse

Relationship

There are times when we have to message the vendor and have them update a few things. They respond...

Mar 2022
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Nurse

Interfacing and Integration

Sometimes the product doesn’t communicate with our EMR. I don't know which piece of software has the...

Mar 2022
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Nurse

Functionality and Upgrades

The product is not exactly the most user friendly, but once someone gets the proper training, the...

Mar 2022
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Nurse

Relationship

The vendor usually waits for me to reach out. I would like it if they would send out communications...

Mar 2022
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Director

Service and Support

VigiLanz's products are technically advanced and in line with our evolving needs. The vendor's...

Mar 2022
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Director

Functionality and Upgrades

This could be because of a lack of awareness on our end, but having built-in visualization...

Mar 2022
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Manager

Service and Support

VigiLanz keeps all their promises, especially with how quickly they respond and resolve issues. It...

Mar 2022
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Manager

Implementation and Training

We haven't gone through many changes with VigiLanz, but the vendor did a good job with the...

Mar 2022
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Manager

Interfacing and Integration

There are things that I would like to see happen differently with Dynamic Infection Control Monitor,...

Mar 2022
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Manager

Functionality and Upgrades

I really like the product, and I like that it is web based. The product is easy to use. Obviously,...

Mar 2022
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Manager

Functionality and Upgrades

VigiLanz could improve navigation within all the categories and tabs. I have always had issues...

Mar 2022
||
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Manager

Functionality and Upgrades

The reporting could be easier than it is. When we are trying to figure out how to bring up a report...

Mar 2022
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Manager

Sales and Contracting

With VigiLanz, we were sold everything, and then when the rubber hit the road, there was mediocre...

Mar 2022
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Manager

Service and Support

VigiLanz is not very proactive with upgrades. However, they are responsive with customer service. I...

Mar 2022
||
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Manager

Functionality and Upgrades

VigiLanz can do anything if enough time and effort are put into the programming. But we are using...

Mar 2022
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Manager

Relationship

Dynamic Infection Control Monitor is not all bad; it is just somewhat overwhelming. There were a lot...

Mar 2022
||
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Director

Functionality and Upgrades

We really enjoy using VigiLanz's software. I have been doing this work for years, and until we got...

Mar 2022
||
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Director

Sales and Contracting

I see everything the way VigiLanz said we would. We had to develop the program and alter it to meet...

Mar 2022
||
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Director

Implementation and Training

We got initial training, but we don't get any ongoing training from VigiLanz. We learn as we go....

Mar 2022
||
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Director

Relationship

Nothing new has happened recently with VigiLanz. I don't know what their vision is for the future....

Mar 2022
||
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Director

Service and Support

The phone and web support from VigiLanz is excellent. We can talk to somebody from VigiLanz at any...

Mar 2022
||
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Director

Functionality and Upgrades

It used to take a few days to get results and determine that there was, for example, a central...

Mar 2022
||
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Director

Lessons Learned

I would definitely recommend VigiLanz to a friend. There are people who still don't have a data...

Mar 2022
||
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Director

Relationship

Nothing has happened that has made me lose faith in VigiLanz or made me feel like they were dropping...

Mar 2022
||
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Nurse

Functionality and Upgrades

We have had no issues with this system; it is better than our previous surveillance software by far....

Mar 2022
||
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Nurse

Other Observations & Comments

The solution doesn’t integrate with another vendor's program, but that is that vendor's issue. That...

Mar 2022
||
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Manager

Functionality and Upgrades

I like that because of Dynamic Infection Control Monitor, we went paperless in our surveillance, and...

Mar 2022
||
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Manager

Relationship

When we have a need, we describe it, and VigiLanz will usually build it or inform us that it will be...

Mar 2022
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Manager

Functionality and Upgrades

If I write a chart review in the comment section of Dynamic Infection Control Monitor, somebody can...

Mar 2022
||
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Manager

Other Observations & Comments

We have to have bidirectional feedback between our patient documentation system to Dynamic Infection...

Mar 2022
||
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Manager

Functionality and Upgrades

When we run reports for surgical site infections, we have the ability to create a report on all...

Mar 2022
||
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Manager

Relationship

We really like VigiLanz. They are a really good organization. Their support is excellent, and their...

Mar 2022
||
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Manager

Functionality and Upgrades

VigiLanz has developed a number of different programs for us to help reduce healthcare-associated...

Mar 2022
||
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Manager

Implementation and Training

With VigiLanz's training, we were all set up to review it in time with each other, and if we had any...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

Dynamic Infection Control Monitor saves us time on our NHSN reporting, and there have been no...

Mar 2022
||
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Manager

Service and Support

When we have a support issue, we can easily type our request into the issue tracking through the...

Mar 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't charge for support, but we have to pay for every module or addition. Sometimes,...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In the past, we got functionality that could capture some of our infection prevention data for...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

VigiLanz was going to do an upgrade so that they could track devices. With that upgrade, we would be...

Mar 2022
||
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Analyst/Coordinator

Relationship

VigiLanz assigned staff members to us, and those staff members are expected to ensure that the...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

I use Dynamic Infection Control Monitor in my day-to-day operations, and it is going well. I love...

Feb 2022
||
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Director

Interfacing and Integration

The product is not integrated into our EMR. Our EMR vendor has declined to integrate our EMR with...

Feb 2022
||
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Director

Relationship

When there is going to be an upgrade, the vendor emails me, and that is fine. Our account...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We would like the product to have a targeted surveillance report that we don't have to build.

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Recently, our focus shifted from reportable diseases and surgical site infection surveillance to...

Feb 2022
||
(0)
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Manager

Service and Support

It is possible that VigiLanz has reached out to someone else in my organization to ask what they...

Feb 2022
||
(0)
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Manager

Service and Support

When we initially purchased the program, we had good training from the vendor, but the program was...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I can submit my reports over to the CDC with a single button click. We recognize the VigiLanz system...

Feb 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The monitoring is very easy and seamless. With VigiLanz’s monitoring, we have been able to prevent...

Feb 2022
||
(0)
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Manager

Relationship

Our vendor representative is always on standby. They are an IT expert, and they are the first person...

Feb 2022
||
(0)
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Manager

Service and Support

When the vendor does any software upgrades or changes that will impact us, we hear about those...

Feb 2022
||
(0)
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Manager

Implementation and Training

When we first started on the system, nobody trained me. Since then, our representative has done...

Feb 2022
||
(0)
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Manager

Lessons Learned

The system is very easy to use. I would tell others looking into the system that they need to be in...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz promised that we would be able to build our own reports, but that has been incredibly...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I would probably buy Dynamic Infection Control Monitor again. I would certainly want to do a market...

Feb 2022
||
(0)
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Manager

Implementation and Training

During the implementation, there were a lot of hiccups and upselling. I don't know whether we get...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We will be in a good place with product functionality in the future. We are looking to build out a...

Feb 2022
||
(0)
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Manager

Technology

I don't know that there have been any new technology updates. There is potential for new technology....

Feb 2022
||
(0)
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Manager

Relationship

We don't get much proactive service right now. VigiLanz has done a few things, such as activating a...

Feb 2022
||
(0)
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Manager

Lessons Learned

If I were speaking to my peers about Dynamic Infection Control Monitor, I would tell them that they...

Feb 2022
||
(0)
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Manager

Service and Support

The customer service representatives don't seem to understand the product or its capabilities very...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I like the product. It seems to be very flexible. Multiple departments are using the system. We can...

Feb 2022
||
(0)
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Manager

Implementation and Training

The vendor's support is not great. The support people are very responsive to problems and questions,...

Feb 2022
||
(0)
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Director

Implementation and Training

When we have an issue or problem, we submit an issue track with VigiLanz. Usually, within 24 hours,...

Feb 2022
||
(0)
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Director

Future Outlook

We are transitioning EMRs right now, and due to an administrative decision, we will be leaving...

Feb 2022
||
(0)
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Director

Implementation and Training

We would like VigiLanz to improve their educational training. They sent us PDFs of the manuals, and...

Feb 2022
||
(0)
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Director

Relationship

From the executive standpoint, VigiLanz is not reaching down to our level. They deal more with the...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

One of the challenges that all vendor support systems have is that when we do our NHSN reporting,...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We run some reports out of the system, and we are able to build some reports for the data that we...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor could enhance the experience when we put in help desk tickets. We can’t speak to a...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been able to tweak the system pretty well for what we want in our workflow. There are...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The alerts in the system are pretty good. We get an alert each time a result comes back. Tests come...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would purchase this system again if the decision were up to me. This system was an improvement...

Jan 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I rate the initial training highly. Unfortunately, we don’t participate much in the ongoing...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

I think the vendor is somewhat proactive with national reporting and changes in requirements. The...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is very helpful. We have a case manager who is assigned to us. We send things to that...

Jan 2022
||
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Manager

Functionality and Upgrades

The product is great. I would hate to navigate a pandemic without VigiLanz's product. It quickly...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz’s product is very helpful and is a lot better than the previous product we attempted to...

Jan 2022
||
(0)
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Manager

Implementation and Training

VigiLanz’s training is slow and tedious, but it is good for people who are not very computer or...

Jan 2022
||
(0)
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Manager

Service and Support

VigiLanz's product produces reports that may be portrayed as easier to read than they actually are....

Jan 2022
||
(0)
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Manager

Service and Support

The product has been a little buggy in the past year with some random coding issues that have given...

Jan 2022
||
(0)
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Manager

Implementation and Training

VigiLanz doesn't have training that is tailored toward the advanced use of the software. They put...

Jan 2022
||
(0)
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Manager

Relationship

We can optimize the product pretty well within certain constraints. The optimization of the program...

Jan 2022
||
(0)
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Manager

Relationship

When off-the-cuff infections get sent out by a health department that we have to track, we are able...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

The vendor is pretty transparent about their pricing. They don't do surprise charges for things we...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The reporting system is pretty clunky. We can get reports from the VigiLanz system on the back end...

Jan 2022
||
(0)
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Manager

Relationship

Most of the vendor’s executive involvement that I have seen has been at large-scale events like...

Jan 2022
||
(0)
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Manager

Technology

When we ask for a report and run that report for any period of time, it causes the reporting system...

Dec 2021
||
(0)
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Manager

Future Outlook

We used another vendor's system prior to the VigiLanz system. There are pluses and minuses with...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

We are dividing up responsibilities in the system because we can’t divide up the infection...

Dec 2021
||
(0)
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Manager

Service and Support

The vendor's phone and web support people are responsive, but I don't always like their answers....

Dec 2021
||
(0)
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Manager

Relationship

I like the ability to upload our procedures into the system. The vendor is very responsive when we...

Dec 2021
||
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