Dynamic Infection Control Monitor (ICM) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
I like that the system helps with our workflows throughout the day. It is pretty easy to navigate,...
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Operations
I haven't seen a lot of education for the system's updates. VigiLanz should let us know about any...
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Product
The vendor could improve the process of grabbing data out of the system so that we don't have to do...
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Relationship
In the past, we had issues with VigiLanz's support, and it was hard to get ahold of people. However,...
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Relationship, Product
VigiLanz has been doing a lot of good. We can see that they have made a lot of changes.
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Product
I have two requests to make the product greater. The first is to make it so it doesn't log us out so...
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Relationship, Product, Value
Dynamic Infection Control Monitor has really changed how we monitor our patients, and it is...
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Product
We would like to have easier reporting. Dynamic Infection Control Monitor has a lot of filters and...
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Relationship
VigiLanz is very quick to respond when we reach out. They are very knowledgeable as well. I don't...
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Product, Value
The biggest benefit for me when it comes to Dynamic Infection Control Monitor is the automatic...
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Product
If someone needed a third party to do data mining, I would definitely recommend VigiLanz's system....
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Product
There are a lot more advanced systems out there that are more AI integrated, but VigiLanz's system...
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Product
The only room for improvement is the solution’s ability to pick up alerts directly from our medical...
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Relationship
VigiLanz is very supportive and responsive. Their support is pretty strong. We get almost an instant...
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Relationship, Product
The product has the strongest support system I have ever experienced with an IT software system.
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Relationship
My colleague said that the team at VigiLanz was very collaborative in working through how to get the...
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Loyalty, Product, Value
We would buy the system again. We are fairly happy with the way it is working, but I don't know that...
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Product
It took me a bit of practice to work through how things are. There are some things that are not...
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Product
The product interfaces with our EMR effectively. As far as I know, we aren't missing cases or...
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Operations
One thing that VigiLanz does really well is they offer VigiLanz University for our new users. There...
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Relationship, Product
We find out about a lot of changes that come through via email or something, but there is not a...
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Product
Regarding the product functionality meeting all our needs, there are still some reports that could...
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Product
As far as daily surveillance goes, VigiLanz’s system is really helpful to us. It pulls out...
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Loyalty, Product
The information that comes from our end doesn't always translate to the system. It is more about how...
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Operations
The system has a lot of opportunities. It just comes down to whether we know that they exist. I did...
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Loyalty
I really hope that Dynamic Infection Control Monitor will be part of our long-term plans. I really...
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Culture, Operations
For a lot of the reports that I pull from the system, I have to get my account manager to tweak...
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Relationship
VigiLanz doesn’t ever reach out to me, but when I was having problems with Dynamic Infection Control...
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Product
I can use Dynamic Infection Control Monitor very easily. But we don't know what we don't know until...
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Product
VigiLanz's system is very good for the NHSN reporting we do to the CDC. The system works very well...
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Relationship
VigiLanz's support is excellent. VigiLanz is very responsive, and they will respond to our needs...
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Relationship
There are always improvements that we can make, and we put in a lot of help tickets. That is what we...
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Product
The system's reports are really good. There are a lot of different reports that we can look at with...
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Relationship
VigiLanz is really responsive with delivering new technology, and their support is extremely good....
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Loyalty, Product
I don't want to say that I would not buy Dynamic Infection Control Monitor again, but I don't want...
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Relationship
There are a couple of things that could be upgraded with VigiLanz and their support system. We put...
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Product
In terms of surveillance monitoring systems, Dynamic Infection Control Monitor is the only one that...
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Product
There was a hiccup with Dynamic Infection Control Monitor recently where there was a system upgrade....
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Product, Value
It is vital to have Dynamic Infection Control Monitor in order to complete our infection prevention...
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Relationship
I like the responsiveness of the VigiLanz team. We have infection preventionists who work for...
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Operations
For the go-live, VigiLanz is very good. They build things, test them, and train our staff. They give...
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Relationship, Product
VigiLanz has some room for improvement and some work to do. There are some things that are not...
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Loyalty
VigiLanz was bought out by Inovalon, but they are still keeping the vendor name. Their parent...
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Relationship
VigiLanz keeps their promises. They don't promise things that they can't provide, and they tell us...
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Product, Value
I'm comfortable with the product, and it seems like it is pretty easy to navigate and pick up when...
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Culture, Value
With VigiLanz, everything is written in the contract, and we are able to do new things without any...
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Relationship
I haven't had the occasion to contact VigiLanz’s support very recently. The one time I did contact...
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Relationship, Product
One suggestion I have for VigiLanz is to give local users a little more autonomy to create...
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Product
Dynamic Infection Control Monitor is very versatile, and it is pretty much able to do everything...
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Relationship, Product
This year, the solution has been very helpful. Each year, our state updates the reportable-illness...
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Product, Value
I wouldn't be able to function without the solution. I use it every day in my position. I do my...
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Operations
VigiLanz does a couple of different things for training. They release alerts when we first open the...
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Product
If it were up to me, I would keep Dynamic Infection Control Monitor forever. It has an easy layout....
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Loyalty, Product
VigiLanz has been working on getting a better reporting tool that doesn't plunk along. One area that...
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Relationship, Operations
Recently, VigiLanz has improved their training a lot. They have something called VigiLanz University...
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Product
I'm getting more into surgical-site infection (SSI) surveillance than I ever have before, and there...
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Relationship, Operations
This solution is pretty easy, but it wasn't easy at first. Once I figured out how it worked and used...
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Relationship
VigiLanz stands out with their timely support. We don't only talk to associate-level people. We did...
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Operations, Product
There is not a ton of continuing education with the software. The front-end education for new users...
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Loyalty, Product
Having more integration and more step-for-step upgrades with other products that interface with...
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Relationship, Product
A highlight for VigiLanz is the personability of the company. They are still somewhat small, so it...
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Relationship
Honestly, VigiLanz’s customer service, software developers, and infection control people who work...
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Operations
The only feedback that I would suggest for VigiLanz is that when we went live with the product, my...
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Relationship
VigiLanz is great. They have great customer service and support. They are very receptive. They are...
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Operations, Product
One negative thing about VigiLanz's system is that there are so many rules that are set up. Once the...
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Relationship
With customer service, whenever we have an issue, we submit a ticket, and the support people can...
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Relationship, Product
So far, the product works for our needs. I don't think the recent changes the vendor has made have...
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Product
We typically use whatever functionality the vendor has. While the product is a great data repository...
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Product
The input is great with the product, but the output is a bit clunkier, and being able to track...
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Product
Things have been great with VigiLanz. We use Epic's system, and they have their own...
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Relationship, Operations, Product
The change in ownership at VigiLanz doesn't seem to have changed anything from our side. I know we...
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Relationship, Product
VigiLanz changed the IP rounding tools, and we expressed some concerns about things that we didn't...
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Relationship, Product
I have needed some help with accurate numbers for several years, but VigiLanz needs a connection...
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Product
I would like the vendor to entertain changes to things that are built. If the vendor says that this...
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Relationship
Sometimes when we are going back and forth so many times in a ticket, sometimes it would be better...
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Product
I would tell others considering the system to really make sure that it works with their EHR. The way...
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Operations, Product
Dynamic Infection Control Monitor is a fairly user-friendly product. It is just very straightforward...
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Culture, Relationship
In terms of unkept promises, VigiLanz said they would be releasing newsletters with updates about...
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Loyalty, Product
If I were starting over, I would look for something different. Dynamic Infection Control Monitor is...
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Loyalty
I'm more interested in a different vendor's program because we have a product from that vendor...
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Operations
The reporting function isn't easy. It takes a long time to pull reports because it is web based....
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Product
We pull the data for end-of-year reports, so that is helpful. The product is our main source for...
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Relationship, Product
There are conversations with the CDC about bacteremia. There are certain demands that they are...
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Relationship, Operations
From our initial meeting when VigiLanz first came to our facility, the vendor has been accessible....
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