Dynamic Infection Control Monitor (ICM) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We are considering leaving VigiLanz because we merged with another organization that has a different...
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Culture, Value
At one point, VigiLanz wanted to charge us for something that they didn't do.
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Loyalty
We are going through a major transition, and there is the opportunity for some issues in Dynamic...
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Relationship
VigiLanz’s user support has been awesome. We have the ability to enter issue trackers where we put...
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Product
Ad hoc reports in Dynamic Infection Control Monitor could be improved. There is an ad hoc report...
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Relationship, Product
We have asked for a couple of things that would make things easier for us in Dynamic Infection...
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Product, Value
Up until now, we have had no issues at all with Dynamic Infection Control Monitor. Overall, we are...
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Relationship, Value
When our contract came up for renewal, we were really able to work with VigiLanz, so that was cool....
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Operations, Product
Someone interested in VigiLanz would want to know the upload process to the National Healthcare...
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Loyalty, Relationship, Product
I don't know whether this is normal, but there was an upgrade to some certain ICD-10 codes recently;...
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Relationship
With support, the vendor is really great. They are just easy to get ahold of, and they respond. We...
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Product
The reports we get could be easier to understand; for example, it would be nice to get a better...
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Loyalty, Relationship
Dynamic Infection Control Monitor is a very good product for surveillance. VigiLanz works very...
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Relationship
I am using the antibiotic-use and antibiotic-resistance components, and I also use the pharmacy...
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Loyalty, Product
Reports are the most complicated things in Dynamic Infection Control Monitor. The system used to...
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Relationship
I love VigiLanz's support. The support person that we work with is awesome.
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Product
I like Dynamic Infection Control Monitor. It is easy to follow and easy to use.
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Operations
We had to build a lot of things for our implementation with VigiLanz. We were supposed to go live...
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Loyalty, Product
I would buy the product again because of the user interface. I like the reports that we can pull...
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Product
Sometimes the product pulls too many activations, and they are really white noise or just background...
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Loyalty
We saw a presentation from VigiLanz, and it was interesting to see some of the other areas that they...
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Relationship
The vendor's web support is excellent. The vendor is very responsive. If we put in a ticket, we...
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Operations
The upgrades are seamless. Also, the vendor has a lot that is available in terms of their upgrades,...
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Culture, Loyalty
I would definitely buy the product again. VigiLanz keeps all their promises. I have had no issues...
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Culture, Loyalty
The vendor was bought by another company months ago. I was a bit concerned about that, but I had a...
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Product, Value
The product’s biggest strength is almost real-time surveillance. Pretty much every four minutes, it...
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Operations
Pretty much anytime we schedule with the vendor, they do training for new associates or for new...
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Relationship
The support people are very responsive. Anytime we have a question or concern, VigiLanz's people are...
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Relationship
VigiLanz is very progressive. They are constantly asking and looking in the field, and I think that...
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Loyalty, Product
When we can use a cloud service for transferring data, we have to build HL7 interfaces to launch and...
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Relationship
VigiLanz assigns a clinical format assistant, and the customer works with them very carefully to...
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Relationship
We had concerns about VigiLanz’s methodology in how they collect surgical site infection data. We...
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Operations
VigiLanz has online training. They also have in-person training, and the clinical informaticist will...
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Operations, Product
VigiLanz's system is a bit like an Android interface, and we can customize everything, but it is a...
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Product
The VigiLanz platform is where we get all of our data, but the only reason for that is that it is...
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Loyalty, Value
We chose Dynamic Infection Control Monitor because we analyzed the top three infection prevention...
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Product, Value
The workflows in Dynamic Infection Control Monitor are much more efficient than our previous...
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Product, Value
One nice thing about VigiLanz is that it has several categories. Everything that comes to us gets...
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Loyalty, Product
Dynamic Infection Control Monitor is a great surveillance system. It is fairly easy to use. I am not...
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Loyalty, Product
We use the MDRO isolation list and reportables list every day, and those lists meet most of our...
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Relationship
The support that VigiLanz gives us from an IP perspective is really good. I really like having an...
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Loyalty, Product
I normally give VigiLanz’s implementation services a perfect rating; however, because of recent...
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Product, Value
I love Dynamic Infection Control Monitor, and I would recommend it. Overall, it is the best...
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Product
I love the ad hoc reports in Dynamic Infection Control Monitor, and I use several ad hoc reports. I...
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Product
When we search lab results in Dynamic Infection Control Monitor, there is a nice search tool to go...
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Product
In Dynamic Infection Control Monitor, there is a hand hygiene tool in the infection prevention box...
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Product
Recently, we had to add a new department for reporting. In the past when we had to add a new...
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Relationship
Recently, I asked for information, and VigiLanz built a report for me. They help ensure that we...
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Loyalty, Value
Our EHR vendor always tries to get us to use their product. We need to find what is really working...
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Relationship
Things have been going fairly well with VigiLanz. Most of our interactions now with them are for...
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Culture, Relationship
We now have an account manager; we have never had one before. Usually, the only contact I have had...
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Relationship
VigiLanz could improve the process of reporting issues because I don't like doing most interactions...
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Relationship
VigiLanz assigned people to us, and the vendor reached out to be sure that we knew who those folks...
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Product
Dynamic Infection Control Monitor is way better than paper, but it could be better. For instance,...
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Product
I like the ability to build rules that are individualized for our needs in Dynamic Infection Control...
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Product
The product is a web-based system, and for the most part, I feel pretty comfortable with how durable...
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Relationship, Product
One of the product's strengths is that it gives us the ability to update rules and work with the IPs...
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Product
The product is web based. That means that it sometimes takes a long time for pages to load. That...
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Relationship, Operations
Whenever we ask our representative for training, they explain things well. The downside of that is...
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Product, Value
The system helps us identify things pretty well as far as potential infections go. Due to the...
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Product
There are great data mining software options that can be added to the program. However, I would tell...
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Operations
We would like VigiLanz to make some PowerPoints or some self-learning modules on their VigiLanz...
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Product, Value
Dynamic Infection Control Monitor is very useful. We definitely get better results from using the...
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Product
It would be nice if we could integrate Dynamic Infection Control Monitor with our HIS and click on a...
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Relationship
I have never had to submit any tickets about problems with the system. I know of other staff members...
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Product, Value
We like that we can directly upload things to NHSN in the system, and we can pull documents from our...
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Product
Dynamic Infection Control Monitor has been very helpful. It picks up organisms and alerts us in our...
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Relationship
VigiLanz's web support is very good. The people behind the scenes answer us properly and look into...
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Loyalty, Product
Many rules have been created in the system's background, so there are multiple activations for the...
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Relationship, Product
Things are going decently with Dynamic Infection Control Monitor. We have done a lot of process...
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Culture, Operations, Product
The system is very individualized in some ways. That has its pros and cons, but it would be better...
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Product, Value
Dynamic Infection Control Monitor is a very good surveillance tool, and I would recommend it to...
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Operations
VigiLanz offers training in a lot of different ways, like webinars and training videos. The vendor...
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Culture, Value
VigiLanz charges us for every little thing. For example, we have been trying to improve the way we...
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Product
We have been able to use the backbone of Dynamic ICM for things that go far beyond infection...
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Relationship, Product
ICM is fine. There are things that we are not getting out of it that we can and should.
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Relationship
VigiLanz is much more focused on customer service than other vendors. When we reach out, they are...
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Relationship, Operations, Product
The vendor's upgrading processes are behind the scenes and just happen; we don't even really know...
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Loyalty, Product
We love Dynamic Infection Control Monitor. It is a great product, and it works well for what we...
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Relationship, Product
There are a couple of simple things that I would like in Dynamic Infection Control Monitor, and we...
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Operations
Implementing Dynamic Infection Control Monitor was the worst thing ever, but that was because of...
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Product
There are a few things that we would like to be better in Dynamic Infection Control Monitor. For...
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Relationship
I love VigiLanz. They are constantly trying to make things better and come out with new things, so...
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Relationship, Product
One frustrating thing is that if we have an issue involving patient information, we can’t email...
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Relationship
One thing that is great about VigiLanz that drew us to them is that our contact is an infection...
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Loyalty, Product
The IP rounds section was actually much more functional before the product’s recent updates. It gave...
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Loyalty
In general, we really like the VigiLanz product. Certainly, there are downsides to any system, but...
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Product
The way the product alerts us isn’t line-list based; it is dynamic and has activations that come on...
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Product, Value
We have incorporated all of the tools within the VigiLanz product: the activations, the notes, and...
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Relationship, Product
VigiLanz was kind enough to work with us to get a lot of our data into output data sets for our...
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Operations, Product
The flexibility to have control over our own rules and hospital is very helpful. We recently did a...
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