Dynamic Infection Control Monitor (ICM) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Dynamic Infection Control Monitor is a great surveillance system. It is fairly easy to use. I am not...
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Loyalty, Product
We use the MDRO isolation list and reportables list every day, and those lists meet most of our...
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Relationship
The support that VigiLanz gives us from an IP perspective is really good. I really like having an...
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Loyalty, Product
I normally give VigiLanz’s implementation services a perfect rating; however, because of recent...
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Product, Value
I love Dynamic Infection Control Monitor, and I would recommend it. Overall, it is the best...
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Product
I love the ad hoc reports in Dynamic Infection Control Monitor, and I use several ad hoc reports. I...
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Product
When we search lab results in Dynamic Infection Control Monitor, there is a nice search tool to go...
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Product
In Dynamic Infection Control Monitor, there is a hand hygiene tool in the infection prevention box...
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Product
Recently, we had to add a new department for reporting. In the past when we had to add a new...
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Relationship
Recently, I asked for information, and VigiLanz built a report for me. They help ensure that we...
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Loyalty, Value
Our EHR vendor always tries to get us to use their product. We need to find what is really working...
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Relationship
Things have been going fairly well with VigiLanz. Most of our interactions now with them are for...
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Culture, Relationship
We now have an account manager; we have never had one before. Usually, the only contact I have had...
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Relationship
VigiLanz could improve the process of reporting issues because I don't like doing most interactions...
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Relationship
VigiLanz assigned people to us, and the vendor reached out to be sure that we knew who those folks...
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Product
Dynamic Infection Control Monitor is way better than paper, but it could be better. For instance,...
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Product
I like the ability to build rules that are individualized for our needs in Dynamic Infection Control...
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Product
The product is a web-based system, and for the most part, I feel pretty comfortable with how durable...
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Relationship, Product
One of the product's strengths is that it gives us the ability to update rules and work with the IPs...
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Product
The product is web based. That means that it sometimes takes a long time for pages to load. That...
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Relationship, Operations
Whenever we ask our representative for training, they explain things well. The downside of that is...
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Product, Value
The system helps us identify things pretty well as far as potential infections go. Due to the...
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Product
There are great data mining software options that can be added to the program. However, I would tell...
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Operations
We would like VigiLanz to make some PowerPoints or some self-learning modules on their VigiLanz...
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Product, Value
Dynamic Infection Control Monitor is very useful. We definitely get better results from using the...
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Product
It would be nice if we could integrate Dynamic Infection Control Monitor with our HIS and click on a...
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Relationship
I have never had to submit any tickets about problems with the system. I know of other staff members...
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Product, Value
We like that we can directly upload things to NHSN in the system, and we can pull documents from our...
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Product
Dynamic Infection Control Monitor has been very helpful. It picks up organisms and alerts us in our...
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Relationship
VigiLanz's web support is very good. The people behind the scenes answer us properly and look into...
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Loyalty, Product
Many rules have been created in the system's background, so there are multiple activations for the...
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Relationship, Product
Things are going decently with Dynamic Infection Control Monitor. We have done a lot of process...
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Culture, Operations, Product
The system is very individualized in some ways. That has its pros and cons, but it would be better...
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Product, Value
Dynamic Infection Control Monitor is a very good surveillance tool, and I would recommend it to...
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Operations
VigiLanz offers training in a lot of different ways, like webinars and training videos. The vendor...
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Culture, Value
VigiLanz charges us for every little thing. For example, we have been trying to improve the way we...
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Product
We have been able to use the backbone of Dynamic ICM for things that go far beyond infection...
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Relationship, Product
ICM is fine. There are things that we are not getting out of it that we can and should.
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Relationship
VigiLanz is much more focused on customer service than other vendors. When we reach out, they are...
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Relationship, Operations, Product
The vendor's upgrading processes are behind the scenes and just happen; we don't even really know...
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Loyalty, Product
We love Dynamic Infection Control Monitor. It is a great product, and it works well for what we...
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Relationship, Product
There are a couple of simple things that I would like in Dynamic Infection Control Monitor, and we...
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Operations
Implementing Dynamic Infection Control Monitor was the worst thing ever, but that was because of...
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Product
There are a few things that we would like to be better in Dynamic Infection Control Monitor. For...
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Relationship
I love VigiLanz. They are constantly trying to make things better and come out with new things, so...
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Relationship, Product
One frustrating thing is that if we have an issue involving patient information, we can’t email...
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Relationship
One thing that is great about VigiLanz that drew us to them is that our contact is an infection...
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Loyalty, Product
The IP rounds section was actually much more functional before the product’s recent updates. It gave...
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Loyalty
In general, we really like the VigiLanz product. Certainly, there are downsides to any system, but...
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Product
The way the product alerts us isn’t line-list based; it is dynamic and has activations that come on...
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Product, Value
We have incorporated all of the tools within the VigiLanz product: the activations, the notes, and...
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Relationship, Product
VigiLanz was kind enough to work with us to get a lot of our data into output data sets for our...
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Operations, Product
The flexibility to have control over our own rules and hospital is very helpful. We recently did a...
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Relationship, Product
Our state has changed some laws on variables we report to the health department, but VigiLanz has...
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Relationship
When we bring a problem to the ticket team at VigiLanz, they let us know that it has to go to the...
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Relationship, Operations
When we did the upgrade to VigiLanz Connect, it was rocky. When we identified problems, VigiLanz...
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Operations
We hardly get any training from VigiLanz. There is basic training that the vendor provides. Our new...
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Product
We would like to be able to generate reports to get certain variables from certain areas in Dynamic...
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Relationship
It is hard to get the vendor on the phone at all, but they have a ticket-based system, and they are...
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Relationship
Dynamic Infection Control Monitor is very user friendly, and when we need something, we call them or...
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Product
VigiLanz could make it easier to write reports. As someone who is not really good with computers, I...
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Relationship
VigiLanz is really good about notifying us of any updates. Things are right there in the ribbon....
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Product, Value
Dynamic Infection Control Monitor is very easy to use and intuitive. It is much easier to use than...
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Relationship
VigiLanz has worked with us very closely and has been very good at coming up with new ideas or...
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Relationship
VigiLanz’s tech support team and resolution of issues are very prompt.
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Operations
Our overall experience with VigiLanz has been excellent, and we haven’t had any problems. The...
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Loyalty, Product
Dynamic Infection Control Monitor assists us with NHSN reporting a great deal because we are able to...
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Product
Dynamic Infection Control Monitor is a very well-integrated system. It is customizable to fit our...
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Relationship
VigiLanz’s service is awesome. When we have a couple of unique organisms that we need to create...
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Product
Reports are not always easy to run within the system. Finding the specific report that we need...
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Operations
VigiLanz’s training could be broadened, and it could include more on antimicrobial stewardship. We...
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Relationship, Operations
We had some unique problems, and it took a lot of work to get someone at VigiLanz to both figure...
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Relationship
I love VigiLanz's system. We had another vendor's system before it, and every time we asked that...
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Product, Value
I love the buckets that the product is divided into. The system puts everything in the right bucket...
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Product, Value
The product allows us to click through and connect with patients' charts. It tells us where our...
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Operations, Product
I have very little computer experience, and this product has been very easy for me to use.
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Value
We have had extra charges with VigiLanz.
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Product
In the infection reporting area, when I run ad hoc reports, there is a long list of reports I have...
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Product, Value
VigiLanz makes good use of all the infection-related and procedures data and is a great overall...
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Loyalty
Our health system made the decision to move to another vendor overall and use that vendor’s modules,...
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Relationship
We worked closely with the vendor to try to update certain modules in the system, and the vendor was...
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Product
We mainly use Dynamic Infection Control Monitor for hospital surveillance, and then we gather a...
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Product
The issues with Dynamic Infection Control Monitor’s integration might be more on our end. We have a...
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Relationship
I don’t know whether VigiLanz has a vision for the product. There is no phone or web support; there...
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Loyalty, Operations, Product
The alerts that we get from the system are very helpful for reportable diseases and...
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Relationship
VigiLanz's people are there when I need them. I can put in a ticket, and they will be very, very...
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Product
Things are awesome with VigiLanz. Having a data mining option is a big time saver, and there is a...
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Product
There are a lot of things in the system that we haven't taken advantage of. There is so much to the...
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Product
Most of the time, I need a bigger screen, but it is nice that VigiLanz's system is web based, so if...
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Product
There have been some hiccups with the flow from the different databases that the system pulls from,...
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Product
When there is a request for certain data within VigiLanz's system, we can just run an ad hoc report,...
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Loyalty, Product
As we move forward and as requirements from our state's health safety network and the national level...
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Loyalty
I don't see us moving away from the product because it helps with what we need, and it connects. The...
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Relationship
Our representative from VigiLanz is amazing. The representative has been with the vendor for a long...
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Operations, Product
We have a new employee that just got onboarded; that person is mere months in and cruising because...
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Operations, Product
The product has a really clean face-up interface. The pharmacists know exactly what they need to do....
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Operations
The training has been good. Things are going well so far, but it will take me a bit to know how well...
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Relationship, Product
I am well pleased with VigiLanz. They seem to provide what we need. Dynamic Infection Control...
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Product
We haven't gotten any new technology from VigiLanz. Nothing has really changed since we got Dynamic...
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Product
I would tell someone looking into Dynamic Infection Control Monitor that it is an easy way to see...
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Relationship
VigiLanz is very responsive to our questions, the tickets we place, and any upgrades or enhancements...
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Product
The usability of the interface is a little clunky. That was especially the case in our Web 2.0 days....
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Product
If a peer asked me about Dynamic Infection Control Monitor, I would tell them it is the most robust...
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Relationship
VigiLanz is very responsive and has very good support. Anytime we have a problem, we just put in a...
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Product
VigiLanz is innovative and comes out with new things that we hadn’t even thought of. One of the...
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Product
Some of the reports in Dynamic Infection Control Monitor could be more user-friendly. Sometimes when...
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Operations
VigiLanz does webinars and training sessions. We had a liaison who worked very closely with us and...
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Relationship
VigiLanz has a process through Issuetrak that we have to do to fix things or get new reports. We...
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Relationship
It is important for customers to have a contact person at VigiLanz who is familiar with the vendor's...
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Product, Value
We have recommended Dynamic Infection Control Monitor to other networks and infection...
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Relationship
We are immersed in VigiLanz's system every day, and overall, VigiLanz is a great company. The vendor...
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Product
I am not really aware of any existing competitors. At this point, because we know what Dynamic...
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Operations
We recently worked on a project with VigiLanz, and we didn’t really have any formal training....
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Relationship
Most of the issues I have had with the product have been resolved through help tickets. However, I...
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Product, Value
Despite everything we have experienced, I would still buy the system again. It is a useful tool for...
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Product
I like VigiLanz, but I have experienced a lot of problems with Dynamic Infection Control Monitor. I...
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Relationship
When I report problems, VigiLanz works on them. Sometimes they take longer than I wish, but they are...
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Product
Sometimes ICM flags me that some piece of information is wrong, but when I go into our EMR, all the...
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Relationship
I deal directly with somebody on the vendor's side, and they keep their promises. Sometimes that...
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Relationship, Operations
It is easy to tell VigiLanz when things are changing and ask them to build things for us. When the...
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Relationship
Once, I had an issue with the product, and VigiLanz quickly called a conference call on a Zoom...
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Product, Value
VigiLanz is giving us a tool to be informed at a faster rate than we were in the past. The most...
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Operations
It would be very beneficial for VigiLanz to have in-person training, especially when we buy the...
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Product
We are very happy with the product; it is very intuitive, easy to use, and adaptable, and we can...
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Loyalty, Relationship
In my opinion, customer support is of the utmost importance, and one of the things that really drew...
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Culture, Value
Since the inception of the program, we have not been charged for anything extra that we have asked for....
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Product
It would be very nice if we could push things from Dynamic Infection Control Monitor (ICM). We have...
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Product
It is easy to submit data from Dynamic Infection Control Monitor (ICM) to NHSN. Once we validate...
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Product
Writing my own reports in Dynamic Infection Control Monitor (ICM) doesn’t feel simple. The charts...
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Value
For the most part, we bought a big enough package with VigiLanz. We haven’t asked for anything...
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Operations
VigiLanz has online training, but they don’t have robust, in-person training. We are expected to go...
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Relationship
VigiLanz is very responsive. When I need a report or need something tweaked, the vendor usually does...
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Value
With Dynamic Infection Control Monitor, we can see the devices that patients have in and proactively...
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Product
I like Dynamic Infection Control Monitor (ICM) all around. When our EMR pulls a bunch of old...
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