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Dynamic Infection Control Monitor (ICM)
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

We had a different product before Dynamic Infection Control Monitor, and we like VigiLanz's product...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are things with the HL7 integration and feeds that should be a little easier. When we change...

Oct 2022
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Analyst/Coordinator

Service and Support

VigiLanz gets back to us quickly when we enter tickets for problems. However, VigiLanz is not...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

To improve the product, VigiLanz could add certain things, such as pathology reports. The product...

Oct 2022
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Director

Implementation and Training

VigiLanz's implementation team was excellent. The team was very efficient and made sure that...

Oct 2022
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Director

Interfacing and Integration

VigiLanz’s product sits on top of our electronic medical record, but the product is not designed to...

Oct 2022
||
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Director

Functionality and Upgrades

It would be nice if there were databases so we could enter more things into the product. We would...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product gives us everything we need for the prevention side of our organization. For example,...

Oct 2022
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Manager

ROI / Cost (care and feeding)

VigiLanz's package is very economic for us, and we have no thoughts of replacing it.

Sep 2022
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Manager

Lessons Learned

We recommend VigiLanz's product to anybody that is looking for an infection prevention surveillance...

Sep 2022
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Manager

Functionality and Upgrades

Some of VigiLanz's greatest strengths are their responsiveness and their innovations in upgrading...

Sep 2022
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Manager

Functionality and Upgrades

We couldn't have gotten through the COVID-19 pandemic without the product. Through the product, we...

Aug 2022
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Manager

Functionality and Upgrades

We use the product to report things, such as MRSA, bacteremia, and surgical site infections, for...

Aug 2022
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Manager

Service and Support

VigiLanz is very quick to answer any tickets I put in. The vendor is very customer oriented. I have...

Aug 2022
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Manager

Functionality and Upgrades

I really like VigiLanz's system. It is very easy to use, and it is easy to figure out what steps we...

Aug 2022
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Manager

Future Outlook

Vigilanz is slick. We really like the product, and we are going to miss it when we move away.

Aug 2022
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Manager

Functionality and Upgrades

The only thing that VigiLanz's product lacks that our previous product did have is a functionality...

Aug 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

We based our selection of VigiLanz on KLAS ratings, so KLAS data was one of the reasons why we...

Aug 2022
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Manager

Implementation and Training

With our previous vendor, there was a lot of back-and-forth in the implementation, but VigiLanz...

Aug 2022
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Manager

Implementation and Training

We met regularly with a trainer who was very flexible and let us guide the training, and that was...

Aug 2022
||
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Manager

Functionality and Upgrades

Dynamic Infection Control Monitor is very easy to use. Hopefully, we will be even more satisfied...

Aug 2022
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Manager

Relationship

The vendor is always upgrading things. They take our comments when we identify things, and they put...

Aug 2022
||
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Manager

Relationship

The vendor has shown proactiveness to resolve issues. We have a contact who has been able to...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The system is identifying things, and we are now getting a lot of information that we probably would...

Aug 2022
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Manager

Future Outlook

I am a huge fan of VigiLanz's product. Right now, it is the best product on the market for many...

Aug 2022
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Manager

Functionality and Upgrades

The product's email alert system provides a very timely way to identify items that need action right...

Aug 2022
||
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Manager

Service and Support

Through our experience being with another vendor for a time, we learned that the level of service...

Aug 2022
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Manager

Functionality and Upgrades

VigiLanz is not as savvy with some of their visualizations as we would like them to be, but the...

Aug 2022
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Manager

Functionality and Upgrades

A cluster identification product is a big thing that we have been wanting for a long time. There are...

Aug 2022
||
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Manager

Lessons Learned

A con of the product is that if an organization hasn't gotten set up with VigiLanz, then depending...

Aug 2022
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Manager

ROI / Cost (care and feeding)

With another system, we continually had problems identifying all appropriate surgical site infection...

Aug 2022
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Manager

ROI / Cost (care and feeding)

With infection prevention, we expect our clinicians to handle most of the situation. We really only...

Aug 2022
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Manager

Functionality and Upgrades

I have used the system for a few years. I like our partnership with the vendor when it comes to...

Aug 2022
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Manager

Implementation and Training

In general, when we have a new employee, the vendor will provide a couple of webinars and some...

Jul 2022
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Manager

Functionality and Upgrades

If we needed to track different types of patients to see whether their infections had moved through...

Jul 2022
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Manager

Functionality and Upgrades

When the system gets a new type of result, it will either add that result to the things that it...

Jul 2022
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Manager

Interfacing and Integration

VigiLanz's system doesn't see everything that happens in our EMR. It is only set to look at certain...

Jul 2022
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Manager

Relationship

VigiLanz tries to keep their promises, and they try not to overcommit.

Jul 2022
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Manager

Functionality and Upgrades

The system's reports aren't responsive. There are a lot of different canned reports that we can run...

Jul 2022
||
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Manager

Relationship

When we are the first organization to bring something up to VigiLanz, they are reluctant to change...

Jul 2022
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Manager

Other Observations & Comments

We don't know whether we will stay with VigiLanz's system in the long term. If we do get to choose,...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We had an issue with the vendor's charges at one point, but we normally have a fixed contract with...

Jul 2022
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Manager

Service and Support

We weren't the first organization to get VigiLanz's system, so we were surprised by how many issues...

Jul 2022
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Manager

Service and Support

When we reach out to the vendor for support, an infection-control person on the vendor's side will...

Jul 2022
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Manager

Relationship

When it comes to executive involvement, the vendor doesn't know any of our people, and our people...

Jul 2022
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Manager

Relationship

I have no idea where the vendor thinks that they are going with their technology. I don't think that...

Jul 2022
||
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Manager

Service and Support

Whenever we find an issue in the system, we enter a report in the system's portal, and that report...

Jul 2022
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Manager

Service and Support

If we send an issue to the vendor's support people and those people have a problem, then our issue...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

If VigiLanz's system is supposed to make it so that we don't have to go into our EMR at all, then...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

The system is adequate at the things that we need it to do, such as running daily assessments and...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

We had some issues where we needed VigiLanz to help us with certain things. The vendor had some...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

We recently adopted a new package that allows VigiLanz's system to read data from our EMR. The...

Jul 2022
||
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Manager

Interfacing and Integration

VigiLanz has a connect feature that works in real time. That is a benefit. We don't have to wait for...

Jul 2022
||
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Director

Relationship

The vendor absolutely keeps their promises. They have kept every promise they made to us when they...

Jul 2022
||
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Director

ROI / Cost (care and feeding)

The vendor 100% does not charge for every little thing. There are no charges other than what we paid...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

When the vendor does upgrades, they let us know what they are going to do and how long the system...

Jul 2022
||
(0)
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Director

Implementation and Training

The training was excellent. The vendor allowed us to set up our own schedule, and then they abided...

Jul 2022
||
(0)
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Director

Lessons Learned

I asked the vendor if we could travel someplace for training or if they could do in-person training,...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

We have had absolutely zero issues with the product. Once we get accustomed to using it, it is very...

Jul 2022
||
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Director

Service and Support

As soon as we send an email to the support team, we get a response within 30 minutes. The response...

Jul 2022
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Director

Relationship

We do get a call from the executives once in a while to see how things are going.

Jul 2022
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Director

Functionality and Upgrades

Once we get access to a positive report in the VigiLanz system, we can communicate with a physician...

Jul 2022
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Director

Functionality and Upgrades

The product helps us detect diseases faster and discharge patients faster. For example, let's say a...

Jul 2022
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Director

Functionality and Upgrades

One outcome from the product is the benefit of the community because we can identify cases of...

Jul 2022
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Director

ROI / Cost (care and feeding)

Healthcare changes all of the time. CMS federal guidelines change consistently. Sometimes they...

Jul 2022
||
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Director

Functionality and Upgrades

One of the things for quality management and compliance is that we must report certain types of...

Jul 2022
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Manager

Service and Support

I really enjoy the system, and any time I have any issues, our contact person is so quick to reply...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The biggest strength of VigiLanz's system is its functionality. We are able to pull activations very...

Jul 2022
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Manager

Relationship

Through the pandemic, VigiLanz was extremely helpful and beneficial. They helped us as things came...

Jul 2022
||
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Manager

Implementation and Training

Part of my frustration with VigiLanz is a lack of formal orientation. When I asked VigiLanz for...

Jul 2022
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Manager

Functionality and Upgrades

My ongoing frustration with VigiLanz is that I cannot run a usable report easily. There are reports...

Jul 2022
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Manager

Service and Support

VigiLanz has been a challenge to work with. They haven’t always fixed things and responded to...

Jul 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

VigiLanz was charging us for something they shouldn’t have been. They refunded us the money, but...

Jul 2022
||
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Manager

Functionality and Upgrades

If I put in an order for contact precautions for somebody who has MRSA because I see that the...

Jul 2022
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Manager

Technology

Every state has different public reporting laws, and to the extent that it is possible, most...

Jul 2022
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Manager

ROI / Cost (care and feeding)

With our previous system, we would have someone from the vendor come out yearly to look at our...

Jul 2022
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Manager

Functionality and Upgrades

When we switched between the old VigiLanz system and VigiLanz Connect, a lot of the rules in the...

Jul 2022
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Manager

Functionality and Upgrades

I am used to knowing every inch of my surveillance system and every iota of data that infection...

Jul 2022
||
(0)
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Manager

Implementation and Training

My orientation to the VigiLanz product was lacking because the people that were orienting me were...

Jul 2022
||
(0)
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Manager

Relationship

Our VigiLanz contact has delivered whatever I have asked for.

Jun 2022
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(0)
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Manager

Functionality and Upgrades

I have used another program that has so many things that are not in the VigiLanz product, so that...

Jun 2022
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Manager

Functionality and Upgrades

I would like to see VigiLanz filter out some of the forced samples and activations so we don't have...

Jun 2022
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Manager

Functionality and Upgrades

I like the look of the system, and the main screen is easy to navigate through.

Jun 2022
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Analyst/Coordinator

Future Outlook

The system is difficult for me because I don't use it all the time. However, that is only because I...

Jun 2022
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Analyst/Coordinator

Service and Support

We had a problem with the system at one point, but VigiLanz responded to our needs quickly and fixed...

Jun 2022
||
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Analyst/Coordinator

Interfacing and Integration

The solution works very well for us right now. It is an excellent product, and it does really good...

Jun 2022
||
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Analyst/Coordinator

Implementation and Training

I was very disappointed in the way that the product was rolled out to us years ago. I thought that...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

In the past, VigiLanz assigned us a person to help us with some problems that we were having. That...

Jun 2022
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Director

Interfacing and Integration

The big EMRs that organizations choose make the VigiLanz option very difficult. We want to use...

Jun 2022
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Director

Service and Support

VigiLanz is open to negotiating of a lot of things, and the vendor doesn't nickel-and-dime us. If...

Jun 2022
||
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Director

Functionality and Upgrades

There are certain elements of the forms within the product that could benefit from an...

Jun 2022
||
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Director

Service and Support

We would like VigiLanz's support people to be able to really dive in to help our staff when we have...

Jun 2022
||
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Director

Other Observations & Comments

We really hope that VigiLanz can maintain and secure their position in the industry and not be...

Jun 2022
||
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VP/Other Executive

Relationship

With our specific situation, the vendor has been very generous about things. Our relationship has...

Jun 2022
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VP/Other Executive

Lessons Learned

The real challenge for VigiLanz in this market is Epic's Bugsy Infection Control. VigiLanz needs one...

Jun 2022
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VP/Other Executive

Other Observations & Comments

With the vendor's infection prevention product, there are probably going to be some things that we...

Jun 2022
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Manager

Implementation and Training

The implementation of the VigiLanz system went pretty well, but part of the implementation is our...

May 2022
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Manager

Interfacing and Integration

We can’t push information out of the VigiLanz system into a better reporting program. The platform...

May 2022
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Manager

Relationship

VigiLanz does well when somebody has an idea. They will try to work on things, but I don’t know...

May 2022
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Manager

Service and Support

The vendor communicates proactively when they do things that they know are wrong. Otherwise, I don’t...

May 2022
||
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Manager

Other Observations & Comments

We are working with VigiLanz on things that would make life much easier if we could get them going....

May 2022
||
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Manager

Functionality and Upgrades

For me, there was a big change when we began using the system. Before, I had to go in and enter our...

May 2022
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Director

Functionality and Upgrades

We certainly learned a lot through COVID-19 from being able to get data on our testing, find...

May 2022
||
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Director

Interfacing and Integration

From an organizational perspective, the product integration is partly limited by the fact that we...

May 2022
||
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Director

Relationship

We don't hear from the vendor’s executive team very often. We have a primary representative that we...

May 2022
||
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Director

Functionality and Upgrades

If we have changes in patient-care units and the data keeps running, we often just have difficulty...

May 2022
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Director

Functionality and Upgrades

Some of the updates definitely are helpful in terms of data reporting and data-mining updates.

May 2022
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Director

Relationship

In terms of retraining on new updates, the vendor isn't consistent. The vendor needs to work on...

May 2022
||
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Physician

Service and Support

One of the best things about VigiLanz is their customer service. The updates that they send out are...

May 2022
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Physician

ROI / Cost (care and feeding)

Our time with VigiLanz has been such an incredible experience. Their program is incredibly...

May 2022
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Manager

Service and Support

VigiLanz’s support is very prompt. Our customer service representative is also very involved.

Apr 2022
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Manager

ROI / Cost (care and feeding)

Dynamic Infection Control Monitor absolutely drives outcomes for us. I don’t know what we pay for...

Apr 2022
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Manager

Functionality and Upgrades

I have been very pleased with Dynamic Infection Control Monitor. I look forward to continuing to...

Apr 2022
||
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CIO

Functionality and Upgrades

Dynamic Infection Control Monitor is a niche product, but in terms of infection prevention and...

Mar 2022
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Manager

Relationship

The only issue that we have with VigiLanz is that they said we would be able to do a submission...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

Overall, the solution is a great system, and it really has saved us a lot of time. Before VigiLanz,...

Mar 2022
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Manager

Service and Support

Our support representative has been great. They have been very communicative, and if I have a...

Mar 2022
||
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Manager

Functionality and Upgrades

There is a wide swatch of reports that can be run on the VigiLanz software for anything that we...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

With the package that we purchased from VigiLanz, we haven't run into anything where they say we...

Mar 2022
||
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Manager

Functionality and Upgrades

There is a lot of information that comes across our desks, and the product is very good at...

Mar 2022
||
(0)
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Manager

Future Outlook

We are getting rid of the VigiLanz software because our main hospital system changed recently, and...

Mar 2022
||
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Manager

Service and Support

One of the perks of VigiLanz is that the team over Dynamic Infection Control Monitor is made of...

Mar 2022
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Manager

Relationship

During COVID-19, things in my department were going crazy. VigiLanz had things completely under...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Sometimes, the vendor will throw a big price increase at us, and we will have to fight them on that....

Mar 2022
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Director

Functionality and Upgrades

There are some significant limitations to how the data flows and is captured. The system is...

Mar 2022
||
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Director

Relationship

When it comes to the whole issue-resolution process and how the vendor manages their work, I am sure...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I have no idea how VigiLanz has been given positive reviews. Their system is one of the worst things...

Mar 2022
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(0)
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Analyst/Coordinator

Service and Support

I can't think of something that the vendor does not do well. So far, our interactions with the...

Mar 2022
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Analyst/Coordinator

Service and Support

There are a few things that the vendor developed for COVID-19. For example, they wrote new alerts....

Mar 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

My personal experience with the vendor has been very positive. The product has made our work as...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Some of the infection preventionists are struggling, but I don't know whether that is because they...

Mar 2022
||
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Analyst/Coordinator

Relationship

There is a little piece that is still missing from the product, but VigiLanz is working on that. The...

Mar 2022
||
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Analyst/Coordinator

Other Observations & Comments

We don't use everything that the vendor offered us, but I know they have lots of things in the...

Mar 2022
||
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Analyst/Coordinator

Service and Support

In the past, I was having an issue, and I contacted our site representative. Within a short amount...

Mar 2022
||
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Nurse

Relationship

There are times when we have to message the vendor and have them update a few things. They respond...

Mar 2022
||
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Nurse

Interfacing and Integration

Sometimes the product doesn’t communicate with our EMR. I don't know which piece of software has the...

Mar 2022
||
(0)
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Nurse

Functionality and Upgrades

The product is not exactly the most user friendly, but once someone gets the proper training, the...

Mar 2022
||
(0)
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Nurse

Relationship

The vendor usually waits for me to reach out. I would like it if they would send out communications...

Mar 2022
||
(0)
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Director

Service and Support

VigiLanz's products are technically advanced and in line with our evolving needs. The vendor's...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

This could be because of a lack of awareness on our end, but having built-in visualization...

Mar 2022
||
(0)
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Manager

Service and Support

VigiLanz keeps all their promises, especially with how quickly they respond and resolve issues. It...

Mar 2022
||
(0)
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Manager

Implementation and Training

We haven't gone through many changes with VigiLanz, but the vendor did a good job with the...

Mar 2022
||
(0)
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Manager

Interfacing and Integration

There are things that I would like to see happen differently with Dynamic Infection Control Monitor,...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

I really like the product, and I like that it is web based. The product is easy to use. Obviously,...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz could improve navigation within all the categories and tabs. I have always had issues...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The reporting could be easier than it is. When we are trying to figure out how to bring up a report...

Mar 2022
||
(0)
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Manager

Sales and Contracting

With VigiLanz, we were sold everything, and then when the rubber hit the road, there was mediocre...

Mar 2022
||
(0)
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Manager

Service and Support

VigiLanz is not very proactive with upgrades. However, they are responsive with customer service. I...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz can do anything if enough time and effort are put into the programming. But we are using...

Mar 2022
||
(0)
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Manager

Relationship

Dynamic Infection Control Monitor is not all bad; it is just somewhat overwhelming. There were a lot...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We really enjoy using VigiLanz's software. I have been doing this work for years, and until we got...

Mar 2022
||
(0)
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Director

Sales and Contracting

I see everything the way VigiLanz said we would. We had to develop the program and alter it to meet...

Mar 2022
||
(0)
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Director

Implementation and Training

We got initial training, but we don't get any ongoing training from VigiLanz. We learn as we go....

Mar 2022
||
(0)
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Director

Relationship

Nothing new has happened recently with VigiLanz. I don't know what their vision is for the future....

Mar 2022
||
(0)
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Director

Service and Support

The phone and web support from VigiLanz is excellent. We can talk to somebody from VigiLanz at any...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

It used to take a few days to get results and determine that there was, for example, a central...

Mar 2022
||
(0)
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Director

Lessons Learned

I would definitely recommend VigiLanz to a friend. There are people who still don't have a data...

Mar 2022
||
(0)
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Director

Relationship

Nothing has happened that has made me lose faith in VigiLanz or made me feel like they were dropping...

Mar 2022
||
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

We have had no issues with this system; it is better than our previous surveillance software by far....

Mar 2022
||
(0)
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Nurse

Other Observations & Comments

The solution doesn’t integrate with another vendor's program, but that is that vendor's issue. That...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

I like that because of Dynamic Infection Control Monitor, we went paperless in our surveillance, and...

Mar 2022
||
(0)
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Manager

Relationship

When we have a need, we describe it, and VigiLanz will usually build it or inform us that it will be...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

If I write a chart review in the comment section of Dynamic Infection Control Monitor, somebody can...

Mar 2022
||
(0)
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Manager

Other Observations & Comments

We have to have bidirectional feedback between our patient documentation system to Dynamic Infection...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

When we run reports for surgical site infections, we have the ability to create a report on all...

Mar 2022
||
(0)
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 or  to see details.

Manager

Relationship

We really like VigiLanz. They are a really good organization. Their support is excellent, and their...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz has developed a number of different programs for us to help reduce healthcare-associated...

Mar 2022
||
(0)
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Manager

Implementation and Training

With VigiLanz's training, we were all set up to review it in time with each other, and if we had any...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Dynamic Infection Control Monitor saves us time on our NHSN reporting, and there have been no...

Mar 2022
||
(0)
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Manager

Service and Support

When we have a support issue, we can easily type our request into the issue tracking through the...

Mar 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't charge for support, but we have to pay for every module or addition. Sometimes,...

Mar 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Functionality and Upgrades

In the past, we got functionality that could capture some of our infection prevention data for...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

VigiLanz was going to do an upgrade so that they could track devices. With that upgrade, we would be...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

VigiLanz assigned staff members to us, and those staff members are expected to ensure that the...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

I use Dynamic Infection Control Monitor in my day-to-day operations, and it is going well. I love...

Feb 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

The product is not integrated into our EMR. Our EMR vendor has declined to integrate our EMR with...

Feb 2022
||
(0)
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 or  to see details.

Director

Relationship

When there is going to be an upgrade, the vendor emails me, and that is fine. Our account...

Feb 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

We would like the product to have a targeted surveillance report that we don't have to build.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Recently, our focus shifted from reportable diseases and surgical site infection surveillance to...

Feb 2022
||
(0)
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 or  to see details.

Manager

Service and Support

It is possible that VigiLanz has reached out to someone else in my organization to ask what they...

Feb 2022
||
(0)
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Manager

Service and Support

When we initially purchased the program, we had good training from the vendor, but the program was...

Feb 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I can submit my reports over to the CDC with a single button click. We recognize the VigiLanz system...

Feb 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The monitoring is very easy and seamless. With VigiLanz’s monitoring, we have been able to prevent...

Feb 2022
||
(0)
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 or  to see details.

Manager

Relationship

Our vendor representative is always on standby. They are an IT expert, and they are the first person...

Feb 2022
||
(0)
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 or  to see details.

Manager

Service and Support

When the vendor does any software upgrades or changes that will impact us, we hear about those...

Feb 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

When we first started on the system, nobody trained me. Since then, our representative has done...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The system is very easy to use. I would tell others looking into the system that they need to be in...

Feb 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

VigiLanz promised that we would be able to build our own reports, but that has been incredibly...

Feb 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would probably buy Dynamic Infection Control Monitor again. I would certainly want to do a market...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

During the implementation, there were a lot of hiccups and upselling. I don't know whether we get...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We will be in a good place with product functionality in the future. We are looking to build out a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don't know that there have been any new technology updates. There is potential for new technology....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't get much proactive service right now. VigiLanz has done a few things, such as activating a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were speaking to my peers about Dynamic Infection Control Monitor, I would tell them that they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The customer service representatives don't seem to understand the product or its capabilities very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the product. It seems to be very flexible. Multiple departments are using the system. We can...

Feb 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The vendor's support is not great. The support people are very responsive to problems and questions,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we have an issue or problem, we submit an issue track with VigiLanz. Usually, within 24 hours,...

Feb 2022
||
(0)
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 or  to see details.

Director

Future Outlook

We are transitioning EMRs right now, and due to an administrative decision, we will be leaving...

Feb 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

We would like VigiLanz to improve their educational training. They sent us PDFs of the manuals, and...

Feb 2022
||
(0)
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 or  to see details.

Director

Relationship

From the executive standpoint, VigiLanz is not reaching down to our level. They deal more with the...

Feb 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

One of the challenges that all vendor support systems have is that when we do our NHSN reporting,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We run some reports out of the system, and we are able to build some reports for the data that we...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor could enhance the experience when we put in help desk tickets. We can’t speak to a...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been able to tweak the system pretty well for what we want in our workflow. There are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The alerts in the system are pretty good. We get an alert each time a result comes back. Tests come...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would purchase this system again if the decision were up to me. This system was an improvement...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

I rate the initial training highly. Unfortunately, we don’t participate much in the ongoing...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I think the vendor is somewhat proactive with national reporting and changes in requirements. The...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is very helpful. We have a case manager who is assigned to us. We send things to that...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The product is great. I would hate to navigate a pandemic without VigiLanz's product. It quickly...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

VigiLanz’s product is very helpful and is a lot better than the previous product we attempted to...

Jan 2022
||
(0)
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Manager

Implementation and Training

VigiLanz’s training is slow and tedious, but it is good for people who are not very computer or...

Jan 2022
||
(0)
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 or  to see details.

Manager

Service and Support

VigiLanz's product produces reports that may be portrayed as easier to read than they actually are....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The product has been a little buggy in the past year with some random coding issues that have given...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

VigiLanz doesn't have training that is tailored toward the advanced use of the software. They put...

Jan 2022
||
(0)
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 or  to see details.

Manager

Relationship

We can optimize the product pretty well within certain constraints. The optimization of the program...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When off-the-cuff infections get sent out by a health department that we have to track, we are able...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor is pretty transparent about their pricing. They don't do surprise charges for things we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting system is pretty clunky. We can get reports from the VigiLanz system on the back end...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Most of the vendor’s executive involvement that I have seen has been at large-scale events like...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

When we ask for a report and run that report for any period of time, it causes the reporting system...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We used another vendor's system prior to the VigiLanz system. There are pluses and minuses with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are dividing up responsibilities in the system because we can’t divide up the infection...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's phone and web support people are responsive, but I don't always like their answers....

Dec 2021
||
(0)
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 or  to see details.

Manager

Relationship

I like the ability to upload our procedures into the system. The vendor is very responsive when we...

Dec 2021
||
(0)
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