Dynamic Infection Control Monitor (ICM)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
We certainly learned a lot through COVID-19 from being able to get data on our testing, find...
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From an organizational perspective, the product integration is partly limited by the fact that we...
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We don't hear from the vendor’s executive team very often. We have a primary representative that we...
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If we have changes in patient-care units and the data keeps running, we often just have difficulty...
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Some of the updates definitely are helpful in terms of data reporting and data-mining updates.
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In terms of retraining on new updates, the vendor isn't consistent. The vendor needs to work on...
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One of the best things about VigiLanz is their customer service. The updates that they send out are...
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Our time with VigiLanz has been such an incredible experience. Their program is incredibly...
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VigiLanz’s support is very prompt. Our customer service representative is also very involved.
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Dynamic Infection Control Monitor absolutely drives outcomes for us. I don’t know what we pay for...
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I have been very pleased with Dynamic Infection Control Monitor. I look forward to continuing to...
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Dynamic Infection Control Monitor is a niche product, but in terms of infection prevention and...
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The only issue that we have with VigiLanz is that they said we would be able to do a submission...
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Overall, the solution is a great system, and it really has saved us a lot of time. Before VigiLanz,...
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Our support representative has been great. They have been very communicative, and if I have a...
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There is a wide swatch of reports that can be run on the VigiLanz software for anything that we...
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With the package that we purchased from VigiLanz, we haven't run into anything where they say we...
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There is a lot of information that comes across our desks, and the product is very good at...
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We are getting rid of the VigiLanz software because our main hospital system changed recently, and...
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One of the perks of VigiLanz is that the team over Dynamic Infection Control Monitor is made of...
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During COVID-19, things in my department were going crazy. VigiLanz had things completely under...
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Sometimes, the vendor will throw a big price increase at us, and we will have to fight them on that....
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There are some significant limitations to how the data flows and is captured. The system is...
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When it comes to the whole issue-resolution process and how the vendor manages their work, I am sure...
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We are at the point where the infection preventionists and antimicrobial stewardship team cannot...
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I have no idea how VigiLanz has been given positive reviews. Their system is one of the worst things...
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I can't think of something that the vendor does not do well. So far, our interactions with the...
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There are a few things that the vendor developed for COVID-19. For example, they wrote new alerts....
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My personal experience with the vendor has been very positive. The product has made our work as...
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Some of the infection preventionists are struggling, but I don't know whether that is because they...
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There is a little piece that is still missing from the product, but VigiLanz is working on that. The...
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We don't use everything that the vendor offered us, but I know they have lots of things in the...
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In the past, I was having an issue, and I contacted our site representative. Within a short amount...
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There are times when we have to message the vendor and have them update a few things. They respond...
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Sometimes the product doesn’t communicate with our EMR. I don't know which piece of software has the...
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The product is not exactly the most user friendly, but once someone gets the proper training, the...
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The vendor usually waits for me to reach out. I would like it if they would send out communications...
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VigiLanz's products are technically advanced and in line with our evolving needs. The vendor's...
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This could be because of a lack of awareness on our end, but having built-in visualization...
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VigiLanz keeps all their promises, especially with how quickly they respond and resolve issues. It...
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We haven't gone through many changes with VigiLanz, but the vendor did a good job with the...
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There are things that I would like to see happen differently with Dynamic Infection Control Monitor,...
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I really like the product, and I like that it is web based. The product is easy to use. Obviously,...
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VigiLanz could improve navigation within all the categories and tabs. I have always had issues...
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The reporting could be easier than it is. When we are trying to figure out how to bring up a report...
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With VigiLanz, we were sold everything, and then when the rubber hit the road, there was mediocre...
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VigiLanz is not very proactive with upgrades. However, they are responsive with customer service. I...
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VigiLanz can do anything if enough time and effort are put into the programming. But we are using...
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Dynamic Infection Control Monitor is not all bad; it is just somewhat overwhelming. There were a lot...
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We really enjoy using VigiLanz's software. I have been doing this work for years, and until we got...
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I see everything the way VigiLanz said we would. We had to develop the program and alter it to meet...
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We got initial training, but we don't get any ongoing training from VigiLanz. We learn as we go....
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Nothing new has happened recently with VigiLanz. I don't know what their vision is for the future....
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The phone and web support from VigiLanz is excellent. We can talk to somebody from VigiLanz at any...
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It used to take a few days to get results and determine that there was, for example, a central...
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I would definitely recommend VigiLanz to a friend. There are people who still don't have a data...
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Nothing has happened that has made me lose faith in VigiLanz or made me feel like they were dropping...
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We have had no issues with this system; it is better than our previous surveillance software by far....
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The solution doesn’t integrate with another vendor's program, but that is that vendor's issue. That...
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I like that because of Dynamic Infection Control Monitor, we went paperless in our surveillance, and...
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When we have a need, we describe it, and VigiLanz will usually build it or inform us that it will be...
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If I write a chart review in the comment section of Dynamic Infection Control Monitor, somebody can...
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We have to have bidirectional feedback between our patient documentation system to Dynamic Infection...
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When we run reports for surgical site infections, we have the ability to create a report on all...
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We really like VigiLanz. They are a really good organization. Their support is excellent, and their...
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VigiLanz has developed a number of different programs for us to help reduce healthcare-associated...
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With VigiLanz's training, we were all set up to review it in time with each other, and if we had any...
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Dynamic Infection Control Monitor saves us time on our NHSN reporting, and there have been no...
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When we have a support issue, we can easily type our request into the issue tracking through the...
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The vendor doesn't charge for support, but we have to pay for every module or addition. Sometimes,...
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In the past, we got functionality that could capture some of our infection prevention data for...
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VigiLanz was going to do an upgrade so that they could track devices. With that upgrade, we would be...
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VigiLanz assigned staff members to us, and those staff members are expected to ensure that the...
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I use Dynamic Infection Control Monitor in my day-to-day operations, and it is going well. I love...
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The product is not integrated into our EMR. Our EMR vendor has declined to integrate our EMR with...
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When there is going to be an upgrade, the vendor emails me, and that is fine. Our account...
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We would like the product to have a targeted surveillance report that we don't have to build.
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Recently, our focus shifted from reportable diseases and surgical site infection surveillance to...
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It is possible that VigiLanz has reached out to someone else in my organization to ask what they...
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When we initially purchased the program, we had good training from the vendor, but the program was...
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I can submit my reports over to the CDC with a single button click. We recognize the VigiLanz system...
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The monitoring is very easy and seamless. With VigiLanz’s monitoring, we have been able to prevent...
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Our vendor representative is always on standby. They are an IT expert, and they are the first person...
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When the vendor does any software upgrades or changes that will impact us, we hear about those...
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When we first started on the system, nobody trained me. Since then, our representative has done...
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The system is very easy to use. I would tell others looking into the system that they need to be in...
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VigiLanz promised that we would be able to build our own reports, but that has been incredibly...
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I would probably buy Dynamic Infection Control Monitor again. I would certainly want to do a market...
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During the implementation, there were a lot of hiccups and upselling. I don't know whether we get...
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We will be in a good place with product functionality in the future. We are looking to build out a...
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I don't know that there have been any new technology updates. There is potential for new technology....
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We don't get much proactive service right now. VigiLanz has done a few things, such as activating a...
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If I were speaking to my peers about Dynamic Infection Control Monitor, I would tell them that they...
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The customer service representatives don't seem to understand the product or its capabilities very...
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I like the product. It seems to be very flexible. Multiple departments are using the system. We can...
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The vendor's support is not great. The support people are very responsive to problems and questions,...
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When we have an issue or problem, we submit an issue track with VigiLanz. Usually, within 24 hours,...
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We are transitioning EMRs right now, and due to an administrative decision, we will be leaving...
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We would like VigiLanz to improve their educational training. They sent us PDFs of the manuals, and...
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From the executive standpoint, VigiLanz is not reaching down to our level. They deal more with the...
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One of the challenges that all vendor support systems have is that when we do our NHSN reporting,...
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We run some reports out of the system, and we are able to build some reports for the data that we...
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The vendor could enhance the experience when we put in help desk tickets. We can’t speak to a...
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We have been able to tweak the system pretty well for what we want in our workflow. There are...
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The alerts in the system are pretty good. We get an alert each time a result comes back. Tests come...
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I would purchase this system again if the decision were up to me. This system was an improvement...
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I rate the initial training highly. Unfortunately, we don’t participate much in the ongoing...
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I think the vendor is somewhat proactive with national reporting and changes in requirements. The...
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The vendor is very helpful. We have a case manager who is assigned to us. We send things to that...
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The product is great. I would hate to navigate a pandemic without VigiLanz's product. It quickly...
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VigiLanz’s product is very helpful and is a lot better than the previous product we attempted to...
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VigiLanz’s training is slow and tedious, but it is good for people who are not very computer or...
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VigiLanz's product produces reports that may be portrayed as easier to read than they actually are....
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The product has been a little buggy in the past year with some random coding issues that have given...
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VigiLanz doesn't have training that is tailored toward the advanced use of the software. They put...
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We can optimize the product pretty well within certain constraints. The optimization of the program...
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When off-the-cuff infections get sent out by a health department that we have to track, we are able...
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The vendor is pretty transparent about their pricing. They don't do surprise charges for things we...
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The reporting system is pretty clunky. We can get reports from the VigiLanz system on the back end...
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Most of the vendor’s executive involvement that I have seen has been at large-scale events like...
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When we ask for a report and run that report for any period of time, it causes the reporting system...
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We used another vendor's system prior to the VigiLanz system. There are pluses and minuses with...
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We are dividing up responsibilities in the system because we can’t divide up the infection...
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The vendor's phone and web support people are responsive, but I don't always like their answers....
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I like the ability to upload our procedures into the system. The vendor is very responsive when we...
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While researching other products, one of our executives happened to see Dynamic Infection Control...
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We have regular meetings with VigiLanz where they update us on where we are and what they are...
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As I got used to Dynamic Infection Control Monitor, it began to be much easier to use, and I stopped...
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VigiLanz has something called IssueTrak. IssueTrak allows us to get help for problems that we are...
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We have had issues with some of the integration since going to another EMR, and we will be leaving...
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I don't notice when VigiLanz does upgrades. The solution works fairly well. If there is a problem...
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I haven't dealt with any of the vendor's executives. That is to be expected though.
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We can't get our manual line days and VigiLanz's computer days together. That is the only problem we...
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VigiLanz bends over backward to help us get our data in the way we need it. They are always...
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VigiLanz has quite a bit of training available online. Every time we request training, we always get...
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If VigiLanz could figure out a way to be more integrated with existing structures so that there...
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The executive involvement is the best part of working with VigiLanz. I really appreciate the...
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The monitor works in real time for the infection status, the positive cultures, and all the...
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VigiLanz keeps their promises. We had discussions in the past about a certain functionality. We were...
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There is no pricing structure, and that is the best part. There are flat fees in the contract, and...
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VigiLanz's solution is not hard to use, not that everything is completely intuitive. The system is...
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Dynamic Infection Control Monitor is just awesome. I have had alerts of a possible Ebola patient...
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The vendor didn't educate us very well from the get-go. I am a hands-on person. I am used to a...
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VigiLanz is worse at supporting our integration goals than they are at other things. Right now, I am...
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There are some improvements with the ease of writing our own reports. The speed at which reports run...
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VigiLanz has been very responsive when we have needed anything. They have been on top. When...
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I have been really happy with the technical support from VigiLanz. I don’t have any problems with...
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VigiLanz isn’t seeking me out and asking whether we are having any issues. I wouldn’t say they are proactive....
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The training provided by VigiLanz was only three days long. They could have gone into a little more...
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I am happy with Dynamic Infection Control Monitor. The product is pretty intuitive. I like it. It is...
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The only difference between VigiLanz's solution and another platform I have experience with is the...
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I would like to see better reporting and gearing some of the hospital-acquired infection indicators...
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Dynamic Infection Control Monitor has a graph that tracks our hospital-acquired infections and gives...
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I would tell others to be aware that any data feed changes will impact the system’s interface. They...
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If I ever need anything, I just put in a ticket, and VigiLanz takes care of it for me. We usually...
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The product’s interface with our EMR is pretty streamlined and saves us a ton of time.
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I do not have to generate any reports; everything is pushed to me. The system is easy to use and...
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We have a unit that implemented VigiLanz's system, and our rules changed, so that affected the...
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We aren't really in the loop in terms of VigiLanz telling us about new upgrades and making things...
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The solution will give us alerts so that we can start to see trends. That is a good aspect, but...
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We are looking at changing our EMR to a different system that has an infection prevention module. If...
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We have had quite a few issues with getting incorrect data and not necessarily quick resolutions...
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The vendor is proactive in trying to get back to us but not necessarily in getting down to the heart...
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Probably the best thing about using Dynamic Infection Control Monitor is the support. VigiLanz is...
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I have noticed that there is an issue with the login. The system is slow with some of the logins....
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