Dynamic Infection Control Monitor (ICM) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

Things are going decently with Dynamic Infection Control Monitor. We have done a lot of process...

Feb 2024
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Analyst/Coordinator

Culture, Operations, Product

The system is very individualized in some ways. That has its pros and cons, but it would be better...

Feb 2024
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Analyst/Coordinator

Product, Value

Dynamic Infection Control Monitor is a very good surveillance tool, and I would recommend it to...

Feb 2024
||
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Analyst/Coordinator

Operations

VigiLanz offers training in a lot of different ways, like webinars and training videos. The vendor...

Feb 2024
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Analyst/Coordinator

Culture, Value

VigiLanz charges us for every little thing. For example, we have been trying to improve the way we...

Feb 2024
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CCO

Product

We have been able to use the backbone of Dynamic ICM for things that go far beyond infection...

Feb 2024
||
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Director

Relationship, Product

ICM is fine. There are things that we are not getting out of it that we can and should.

Jan 2024
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Director

Relationship

VigiLanz is much more focused on customer service than other vendors. When we reach out, they are...

Jan 2024
||
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Director

Relationship, Operations, Product

The vendor's upgrading processes are behind the scenes and just happen; we don't even really know...

Jan 2024
||
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Manager

Loyalty, Product

We love Dynamic Infection Control Monitor. It is a great product, and it works well for what we...

Jan 2024
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Manager

Relationship, Product

There are a couple of simple things that I would like in Dynamic Infection Control Monitor, and we...

Jan 2024
||
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Manager

Operations

Implementing Dynamic Infection Control Monitor was the worst thing ever, but that was because of...

Jan 2024
||
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Manager

Product

There are a few things that we would like to be better in Dynamic Infection Control Monitor. For...

Jan 2024
||
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Manager

Relationship

I love VigiLanz. They are constantly trying to make things better and come out with new things, so...

Jan 2024
||
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Manager

Relationship, Product

One frustrating thing is that if we have an issue involving patient information, we can’t email...

Jan 2024
||
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Manager

Relationship

One thing that is great about VigiLanz that drew us to them is that our contact is an infection...

Jan 2024
||
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Manager

Loyalty, Product

The IP rounds section was actually much more functional before the product’s recent updates. It gave...

Jan 2024
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Manager

Loyalty

In general, we really like the VigiLanz product. Certainly, there are downsides to any system, but...

Jan 2024
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Manager

Product

The way the product alerts us isn’t line-list based; it is dynamic and has activations that come on...

Jan 2024
||
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Manager

Product, Value

We have incorporated all of the tools within the VigiLanz product: the activations, the notes, and...

Jan 2024
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Manager

Relationship, Product

VigiLanz was kind enough to work with us to get a lot of our data into output data sets for our...

Jan 2024
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Manager

Operations, Product

The flexibility to have control over our own rules and hospital is very helpful. We recently did a...

Jan 2024
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Manager

Relationship, Product

Our state has changed some laws on variables we report to the health department, but VigiLanz has...

Nov 2023
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Manager

Relationship

When we bring a problem to the ticket team at VigiLanz, they let us know that it has to go to the...

Nov 2023
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Manager

Relationship, Operations

When we did the upgrade to VigiLanz Connect, it was rocky. When we identified problems, VigiLanz...

Nov 2023
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Manager

Operations

We hardly get any training from VigiLanz. There is basic training that the vendor provides. Our new...

Nov 2023
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Manager

Product

We would like to be able to generate reports to get certain variables from certain areas in Dynamic...

Nov 2023
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Manager

Relationship

It is hard to get the vendor on the phone at all, but they have a ticket-based system, and they are...

Nov 2023
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Physician

Relationship

Dynamic Infection Control Monitor is very user friendly, and when we need something, we call them or...

Nov 2023
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Physician

Product

VigiLanz could make it easier to write reports. As someone who is not really good with computers, I...

Nov 2023
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Physician

Relationship

VigiLanz is really good about notifying us of any updates. Things are right there in the ribbon....

Nov 2023
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Manager

Product, Value

Dynamic Infection Control Monitor is very easy to use and intuitive. It is much easier to use than...

Nov 2023
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Manager

Relationship

VigiLanz has worked with us very closely and has been very good at coming up with new ideas or...

Nov 2023
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Manager

Relationship

VigiLanz’s tech support team and resolution of issues are very prompt.

Nov 2023
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Manager

Operations

Our overall experience with VigiLanz has been excellent, and we haven’t had any problems. The...

Oct 2023
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Manager

Loyalty, Product

Dynamic Infection Control Monitor assists us with NHSN reporting a great deal because we are able to...

Oct 2023
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Director

Product

Dynamic Infection Control Monitor is a very well-integrated system. It is customizable to fit our...

Oct 2023
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Director

Relationship

VigiLanz’s service is awesome. When we have a couple of unique organisms that we need to create...

Oct 2023
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Director

Product

Reports are not always easy to run within the system. Finding the specific report that we need...

Oct 2023
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Director

Operations

VigiLanz’s training could be broadened, and it could include more on antimicrobial stewardship. We...

Oct 2023
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Director

Relationship, Operations

We had some unique problems, and it took a lot of work to get someone at VigiLanz to both figure...

Oct 2023
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Manager

Relationship

I love VigiLanz's system. We had another vendor's system before it, and every time we asked that...

Oct 2023
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Manager

Product, Value

I love the buckets that the product is divided into. The system puts everything in the right bucket...

Oct 2023
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Manager

Product, Value

The product allows us to click through and connect with patients' charts. It tells us where our...

Oct 2023
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Manager

Operations, Product

I have very little computer experience, and this product has been very easy for me to use.

Oct 2023
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Analyst/Coordinator

Value

We have had extra charges with VigiLanz.

Oct 2023
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Analyst/Coordinator

Product

In the infection reporting area, when I run ad hoc reports, there is a long list of reports I have...

Oct 2023
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Analyst/Coordinator

Product, Value

VigiLanz makes good use of all the infection-related and procedures data and is a great overall...

Oct 2023
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Manager

Loyalty

Our health system made the decision to move to another vendor overall and use that vendor’s modules,...

Sep 2023
||
(0)
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Manager

Relationship

We worked closely with the vendor to try to update certain modules in the system, and the vendor was...

Sep 2023
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Manager

Product

We mainly use Dynamic Infection Control Monitor for hospital surveillance, and then we gather a...

Sep 2023
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Manager

Product

The issues with Dynamic Infection Control Monitor’s integration might be more on our end. We have a...

Sep 2023
||
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Manager

Relationship

I don’t know whether VigiLanz has a vision for the product. There is no phone or web support; there...

Sep 2023
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Manager

Loyalty, Operations, Product

The alerts that we get from the system are very helpful for reportable diseases and...

Sep 2023
||
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Manager

Relationship

VigiLanz's people are there when I need them. I can put in a ticket, and they will be very, very...

Sep 2023
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Manager

Product

Things are awesome with VigiLanz. Having a data mining option is a big time saver, and there is a...

Sep 2023
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Manager

Product

There are a lot of things in the system that we haven't taken advantage of. There is so much to the...

Sep 2023
||
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Manager

Product

Most of the time, I need a bigger screen, but it is nice that VigiLanz's system is web based, so if...

Sep 2023
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Manager

Product

There have been some hiccups with the flow from the different databases that the system pulls from,...

Sep 2023
||
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Manager

Product

When there is a request for certain data within VigiLanz's system, we can just run an ad hoc report,...

Sep 2023
||
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Manager

Loyalty, Product

As we move forward and as requirements from our state's health safety network and the national level...

Sep 2023
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Director

Loyalty

I don't see us moving away from the product because it helps with what we need, and it connects. The...

Aug 2023
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Director

Relationship

Our representative from VigiLanz is amazing. The representative has been with the vendor for a long...

Aug 2023
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Director

Operations, Product

We have a new employee that just got onboarded; that person is mere months in and cruising because...

Aug 2023
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Analyst/Coordinator

Operations, Product

The product has a really clean face-up interface. The pharmacists know exactly what they need to do....

Jul 2023
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Physician

Operations

The training has been good. Things are going well so far, but it will take me a bit to know how well...

Jul 2023
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Nurse

Relationship, Product

I am well pleased with VigiLanz. They seem to provide what we need. Dynamic Infection Control...

Jul 2023
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Nurse

Product

We haven't gotten any new technology from VigiLanz. Nothing has really changed since we got Dynamic...

Jul 2023
||
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Nurse

Product

I would tell someone looking into Dynamic Infection Control Monitor that it is an easy way to see...

Jul 2023
||
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Manager

Relationship

VigiLanz is very responsive to our questions, the tickets we place, and any upgrades or enhancements...

Jun 2023
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Manager

Product

The usability of the interface is a little clunky. That was especially the case in our Web 2.0 days....

Jun 2023
||
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Manager

Product

If a peer asked me about Dynamic Infection Control Monitor, I would tell them it is the most robust...

Jun 2023
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Manager

Relationship

VigiLanz is very responsive and has very good support. Anytime we have a problem, we just put in a...

Jun 2023
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Manager

Product

VigiLanz is innovative and comes out with new things that we hadn’t even thought of. One of the...

Jun 2023
||
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Manager

Product

Some of the reports in Dynamic Infection Control Monitor could be more user-friendly. Sometimes when...

Jun 2023
||
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Manager

Operations

VigiLanz does webinars and training sessions. We had a liaison who worked very closely with us and...

Jun 2023
||
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Manager

Relationship

VigiLanz has a process through Issuetrak that we have to do to fix things or get new reports. We...

Jun 2023
||
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Manager

Relationship

It is important for customers to have a contact person at VigiLanz who is familiar with the vendor's...

Jun 2023
||
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Manager

Product, Value

We have recommended Dynamic Infection Control Monitor to other networks and infection...

Jun 2023
||
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Manager

Relationship

We are immersed in VigiLanz's system every day, and overall, VigiLanz is a great company. The vendor...

Jun 2023
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Manager

Product

I am not really aware of any existing competitors. At this point, because we know what Dynamic...

Jun 2023
||
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Manager

Operations

We recently worked on a project with VigiLanz, and we didn’t really have any formal training....

Jun 2023
||
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Manager

Relationship

Most of the issues I have had with the product have been resolved through help tickets. However, I...

Jun 2023
||
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Analyst/Coordinator

Product, Value

Despite everything we have experienced, I would still buy the system again. It is a useful tool for...

May 2023
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Analyst/Coordinator

Product

I like VigiLanz, but I have experienced a lot of problems with Dynamic Infection Control Monitor. I...

May 2023
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Analyst/Coordinator

Relationship

When I report problems, VigiLanz works on them. Sometimes they take longer than I wish, but they are...

May 2023
||
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Analyst/Coordinator

Product

Sometimes ICM flags me that some piece of information is wrong, but when I go into our EMR, all the...

May 2023
||
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Analyst/Coordinator

Relationship

I deal directly with somebody on the vendor's side, and they keep their promises. Sometimes that...

May 2023
||
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Analyst/Coordinator

Relationship, Operations

It is easy to tell VigiLanz when things are changing and ask them to build things for us. When the...

May 2023
||
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Analyst/Coordinator

Relationship

Once, I had an issue with the product, and VigiLanz quickly called a conference call on a Zoom...

May 2023
||
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Director

Product, Value

VigiLanz is giving us a tool to be informed at a faster rate than we were in the past. The most...

May 2023
||
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Director

Operations

It would be very beneficial for VigiLanz to have in-person training, especially when we buy the...

May 2023
||
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Director

Product

We are very happy with the product; it is very intuitive, easy to use, and adaptable, and we can...

May 2023
||
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Director

Loyalty, Relationship

In my opinion, customer support is of the utmost importance, and one of the things that really drew...

May 2023
||
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Director

Culture, Value

Since the inception of the program, we have not been charged for anything extra that we have asked for....

May 2023
||
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Manager

Product

It would be very nice if we could push things from Dynamic Infection Control Monitor (ICM). We have...

May 2023
||
(0)
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Manager

Product

It is easy to submit data from Dynamic Infection Control Monitor (ICM) to NHSN. Once we validate...

May 2023
||
(0)
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Manager

Product

Writing my own reports in Dynamic Infection Control Monitor (ICM) doesn’t feel simple. The charts...

May 2023
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Manager

Value

For the most part, we bought a big enough package with VigiLanz. We haven’t asked for anything...

May 2023
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(0)
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Manager

Operations

VigiLanz has online training, but they don’t have robust, in-person training. We are expected to go...

May 2023
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(0)
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Manager

Relationship

VigiLanz is very responsive. When I need a report or need something tweaked, the vendor usually does...

May 2023
||
(0)
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Manager

Value

With Dynamic Infection Control Monitor, we can see the devices that patients have in and proactively...

May 2023
||
(0)
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Manager

Product

I like Dynamic Infection Control Monitor (ICM) all around. When our EMR pulls a bunch of old...

May 2023
||
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Physician

Product, Product

The product is great and easy to use. We are grateful for our ability to upload things directly into...

Apr 2023
||
(0)
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Manager

Product

Dynamic Infection Control Monitor is very user friendly. There are a lot of things that we can...

Apr 2023
||
(0)
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Manager

Relationship

VigiLanz's customer service people are very responsive. When we submit a ticket, we get a response...

Apr 2023
||
(0)
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Manager

Product

It would be really nice to have a multidrug-resistant organism dashboard where we can see on a...

Apr 2023
||
(0)
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Manager

Operations

When we implemented the system, we were very impressed by the training that we received from...

Apr 2023
||
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Manager

Relationship, Product

When there is either a new or novel infectious disease or an outbreak that the CDC issues an alert...

Apr 2023
||
(0)
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Nurse

Relationship

Some of VigiLanz's promises slip through the cracks. We usually never know whether the system is...

Apr 2023
||
(0)
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Nurse

Product

We really like that the system finds specific trigger words that help identify patients who are at...

Apr 2023
||
(0)
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Nurse

Relationship

We have to contact the support team through email, and we hear back in a few days.

Apr 2023
||
(0)
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Nurse

Relationship, Operations

VigiLanz seems able to do whatever we ask them. We work with a person who is easily accessible and...

Apr 2023
||
(0)
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Nurse

Relationship

VigiLanz monitors our data, and they are adequate in providing us with the information we need. They...

Apr 2023
||
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Nurse

Product

The platform seems to pull information well. There have been some issues, but overall, the system...

Apr 2023
||
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Nurse

Operations, Product

The product's ease of use depends on how well people do with computers. The system is pretty user...

Apr 2023
||
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Nurse

Relationship

VigiLanz is good at letting us know about potential problems, and they initiate helpful...

Apr 2023
||
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Manager

Product

Dynamic Infection Control Monitor seems to be fairly accurate and thorough when we use it to look...

Apr 2023
||
(0)
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Manager

Relationship, Operations

The vendor’s support has diminished. My latest problems have not been solved. I would like the...

Apr 2023
||
(0)
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Manager

Operations

What I went through as a new user of the product was good, and the training was pretty nice. We have...

Mar 2023
||
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Manager

Relationship, Operations

VigiLanz doesn't notify us of new upgrades. That is one thing they could do better. They have new...

Mar 2023
||
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Manager

Relationship

We have no complaints about the service that we receive from VigiLanz. Our representative is pretty...

Mar 2023
||
(0)
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Manager

Product

Recently, I got asked to generate a report on how many C. diff orders are being pulled for a certain...

Mar 2023
||
(0)
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Manager

Product

VigiLanz’s product is pretty standard, covering all the different states and reporting requirements....

Mar 2023
||
(0)
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Manager

Product

It is not easy to create our own reports. If we pull a data set looking at a quarter's worth of...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

VigiLanz really involves their end users in the product design process. For example, we needed to...

Mar 2023
||
(0)
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Director

Product

If I wanted to get blood culture contamination rates, the data is very accessible. All I have to do...

Mar 2023
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Director

Product

I used another solution when I was working for a small hospital, and that solution didn't go in...

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Director

Product

I have seen nothing but positive things from the VigiLanz product and every department that uses it....

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Director

Operations

I would like VigiLanz to have more live webinars like they used to before the pandemic. Most of the...

Mar 2023
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Director

Relationship, Operations

We like the ease of use and the resources that the VigiLanz product has. VigiLanz offers what is...

Mar 2023
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Director

Loyalty, Product, Value

I couldn't do my job without the VigiLanz platform. The platform is very costly monthly, so there...

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Director

Relationship

From a support perspective, we have our representative’s email, telephone number, and all that. But...

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Director

Relationship

VigiLanz is very responsive. Anytime we do upgrades with our EMR system, we always reach out and let...

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Director

Product

I am able to view the pharmacy module, so I know the antibiotic utilization we are having in the...

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Manager

Relationship, Operations, Product

The product is not as ready to use as the vendor says. It takes a lot more knowledge and skill...

Mar 2023
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Manager

Operations, Product

We tried to implement a surgical site infection module only to find that the module's data did not...

Mar 2023
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Manager

Operations, Product

There is a slight learning curve, but we can very quickly train an incredibly diverse group of...

Mar 2023
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Manager

Product

The product absolutely has potential. The machine learning that the product could do within the...

Mar 2023
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Manager

Relationship

We don't get much proactive service from the vendor. The few things they have done have included...

Mar 2023
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Manager

Product, Value

We would tell a friend or peer considering VigiLanz's product to do their own validation to get...

Mar 2023
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Manager

Product

We use Dynamic Infection Control Monitor for filling out forms. We would like some more drop-down...

Mar 2023
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Manager

Relationship

I have worked with people from VigiLanz who are empowered to solve my problems, but I can't go all...

Mar 2023
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