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Dynamic Infection Control Monitor (ICM) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Nurse
Functionality and Upgrades
VigiLanz brings in alerts that we have already worked through. It overcatches on some things, but we...
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Nurse
Service and Support
I work with a lot of different companies, vendors, and healthcare providers, and VigiLanz's support...
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Manager
Functionality and Upgrades
We had a different infection control and monitoring product before, but we like Dynamic Infection...
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Manager
Service and Support
I haven’t really talked much to the VigiLanz executives, except when we first started. They were...
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Manager
Functionality and Upgrades
Overall, we have been very satisfied with Dynamic Infection Control Monitor’s reporting platform....
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Manager
Functionality and Upgrades
When we got VigiLanz's software, it was basic, but they were very adaptable with their plans.
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Manager
Interfacing and Integration
Not all the information is shared with VigiLanz, and the problem is basically our IT department not...
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Manager
Service and Support
The main struggle is that we work with several different platforms. The interface between those...
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Manager
Service and Support
Our representative has been extremely responsive in terms of figuring things out for us, getting...
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Manager
Functionality and Upgrades
The upgrades and the IT help have been incredible. VigiLanz definitely keeps their promises on the...
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Manager
Functionality and Upgrades
There are additions and upgrades that tend to come without any formal communication. Sometimes the...
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Manager
Implementation and Training
I am sure that there is training that I could seek, but VigiLanz doesn't communicate to us when...
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Manager
Implementation and Training
There is a lot of functionality that is potentially underexplored, and VigiLanz could educate us...
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Manager
Implementation and Training
If I knew about the upgrades for VigiLanz Connect and why that program is so versatile, things would...
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Manager
Relationship
The most that I have seen of the executives was at a convention. The executives do send out...
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Manager
Other Observations & Comments
The product is pretty dynamic, but it takes a lot of investigation and training to learn more than...
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Manager
Functionality and Upgrades
Some requests that we have had for the vendor take longer to build, so we are waiting for some upgrades....
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Manager
Implementation and Training
The original VigiLanz trainer didn't provide the best experience. We gave the vendor feedback, and...
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Manager
Functionality and Upgrades
Because of this system, we went paperless. I wonder how we ever got by without this product.
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Manager
Functionality and Upgrades
My only issue with the application is that the reports don’t work well. That might be a user issue,...
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Manager
Relationship
Whenever we have needed anything or gotten stuck, the executives have been willing to talk to us....
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Physician
Service and Support
I don't know that there is any new technology. If there were, I am sure VigiLanz would give it to...
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Physician
Other Observations & Comments
As far as interoperability goes, we can only run a year's worth of things, and sometimes we need...
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Physician
Functionality and Upgrades
We definitely think we get our money's worth. I recommend the product all the time. We preach about...
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Physician
Service and Support
VigiLanz finds things that I haven't gotten yet. Just recently, there was a new test code that came...
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Physician
Functionality and Upgrades
In terms of driving outcomes with the infection control part, we can't seem to get our hand-counted...
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Physician
Other Observations & Comments
For the ongoing training, VigiLanz uses something like Webex meetings, and that is not always the...
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Director
Service and Support
The vendor is proactive. They put on webinars for us even though we are a long-term user of the...
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Director
Functionality and Upgrades
Some of the things we do in our specialty are somewhat unique as opposed to what we would see in...
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Director
ROI / Cost (care and feeding)
We have received our money's worth. I am very pleased with the system. In comparison, the cost for...
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Analyst/Coordinator
Functionality and Upgrades
As far as I am concerned, Dynamic Infection Control Monitor does everything that I want it to do for...
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Analyst/Coordinator
Interfacing and Integration
Our local hospital had Dynamic Infection Control Monitor before our organization joined. Because of...
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Analyst/Coordinator
Functionality and Upgrades
For my department, Dynamic Infection Control Monitor is very easy. It does everything we want it to...
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Analyst/Coordinator
Relationship
My experience with the VigiLanz executives has been positive. When I have had problems and the...
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Director
Functionality and Upgrades
Early on in the pandemic, we brought our COVID-19 testing in-house. We had a research tool that was...
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Director
Interfacing and Integration
If I had the opportunity to buy the system again, I would. The integration of the system really...
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Director
Relationship
So far, the vendor has been able to keep their promises and meet our expectations. When we send in...
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Director
Functionality and Upgrades
The end users I speak with lead me to believe that they have no problems with the system. We rarely...
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Director
Service and Support
Through the COVID-19 crisis, the vendor was able to meet our needs. We had conversations about using...
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Analyst/Coordinator
Relationship
I don't know how things work behind the scenes, but in my dealings with VigiLanz, money never comes...
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Analyst/Coordinator
Future Outlook
The vendor hasn't really provided many new technologies. The vendor has given us a few different...
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Analyst/Coordinator
Service and Support
The vendor's phone and web support people are very responsive. The support people are very...
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Director
Implementation and Training
VigiLanz is always available for training. Their training is remote, one-on-one learning. Within...
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Director
Service and Support
The vendor has hundreds of real-time alerts that they have prebuilt. They can build additional rules...
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Director
Functionality and Upgrades
Infection prevention does a variety of things to capture data and provide real-time clinical...
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Analyst/Coordinator
Relationship
Any time that I have come across something that I have needed, VigiLanz has been able to support me....
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Analyst/Coordinator
Functionality and Upgrades
Our infection preventionist works out of the product. This individual can access pretty much...
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Director
Functionality and Upgrades
One of the things that I like about VigiLanz is that there are some things that we can customize for...
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Director
Implementation and Training
VigiLanz has done well on training. Training has kind of been put on hold because of COVID-19, but...
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Director
Service and Support
Throughout COVID-19, VigiLanz was very timely and responsive to our requests. We had to quickly...
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Director
Other Observations & Comments
The menu that VigiLanz has is rather large. However, I would like to be able to customize the menu...
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Director
Service and Support
One thing that I like is that basically every time I send an issue track in, the same specialist...
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VP/Other Executive
Relationship
I interact with the vendor's executives occasionally. The interactions are really positive. The...
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VP/Other Executive
Interfacing and Integration
We have to move data from Dynamic Infection Control Monitor into other tools. The solution's...
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VP/Other Executive
Implementation and Training
When we first worked with the vendor, it seemed like they didn't have as many training resources....
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VP/Other Executive
Lessons Learned
The sepsis work the vendor has done has been really important. The vendor has a lot of tools in that...
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Manager
Functionality and Upgrades
There are some rules and language in Dynamic Infection Control Monitor that are a little...
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Manager
Service and Support
We could probably use more support from the vendor. Sometimes, all of us aren't in here at the same...
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Manager
Functionality and Upgrades
During the COVID-19 crisis, VigiLanz gave us reports to use and integrated our lab results. The...
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Manager
Implementation and Training
When VigiLanz does the webinars for training, the people go pretty quickly. Usually, there are...
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Physician
Service and Support
VigiLanz has been really good through the COVID-19 crisis because every time we need a new test, I...
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Physician
Functionality and Upgrades
I would buy the product again, and I am fighting to keep it now. Whenever the cost goes up, we have...
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Physician
Implementation and Training
We had issues with our initial training through VigiLanz, but they fixed the issues. They sent...
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Physician
Functionality and Upgrades
With our cultures, VigiLanz’s product is in real time. There aren’t any delays, and the...
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Physician
Functionality and Upgrades
The ease of use is good. We pretty much just click and get what we need. Our cultures are available...
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Physician
Functionality and Upgrades
We can’t get our line days right, so we can’t submit directly from the VigiLanz system. In order to...
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Physician
ROI / Cost (care and feeding)
We had the vendor do a special project and paid them extra to do it, and now they want us to keep...
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Manager
Functionality and Upgrades
We are excited that we get to continue on as a client of VigiLanz. Our contract was up, and we were...
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Manager
Functionality and Upgrades
One reason we are happy to keep the system is that there is a learning curve with any new product,...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. The vendor created a couple of rules...
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Manager
Functionality and Upgrades
Updates happen behind the scenes. We know about some of them and don't know about others. Sometimes...
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Manager
Service and Support
We see the vendor as a partner. I am the person that enters our tickets when there are any issues,...
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Manager
Functionality and Upgrades
The VigiLanz system filters out the white noise well. We can dig deep into the details when we want...
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Manager
Other Observations & Comments
I would tell other organizations considering the product that they just need to figure out how many...
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Analyst/Coordinator
Future Outlook
We aren't switching to another vendor. I would absolutely buy VigiLanz' product again. We have...
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Analyst/Coordinator
ROI / Cost (care and feeding)
VigiLanz avoids charging for every little thing, and that has been evidenced by the fact that they...
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VP/Other Executive
Functionality and Upgrades
Dynamic Infection Control Monitor meets all our needs. It is very reliable, and I don’t hear any...
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VP/Other Executive
Functionality and Upgrades
VigiLanz has really upgraded the system's user interface; it is a lot cleaner, easier, and nicer....
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Manager
Implementation and Training
My satisfaction would increase if VigiLanz improved the software and provided education on the...
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Manager
Functionality and Upgrades
One thing that a lot of my coworkers echoed was a needed change in the reporting structure, such as...
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Manager
Functionality and Upgrades
A main issue we have with the VigiLanz system is the customization. The system is not super...
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Manager
Implementation and Training
The implementation with VigiLanz was pretty good. They are usually forthcoming and reach out about...
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Manager
Implementation and Training
We would like a lot more modular training from VigiLanz. There is a lot of utility in the system...
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Manager
Other Observations & Comments
VigiLanz’s support is great, but we don’t typically hear from the executives.
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