Dynamic Infection Control Monitor (ICM)
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

We certainly learned a lot through COVID-19 from being able to get data on our testing, find...

May 2022
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Director

From an organizational perspective, the product integration is partly limited by the fact that we...

May 2022
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Director

We don't hear from the vendor’s executive team very often. We have a primary representative that we...

May 2022
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Director

If we have changes in patient-care units and the data keeps running, we often just have difficulty...

May 2022
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Director

Some of the updates definitely are helpful in terms of data reporting and data-mining updates.

May 2022
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Director

In terms of retraining on new updates, the vendor isn't consistent. The vendor needs to work on...

May 2022
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Physician

One of the best things about VigiLanz is their customer service. The updates that they send out are...

May 2022
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Physician

Our time with VigiLanz has been such an incredible experience. Their program is incredibly...

May 2022
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Manager

VigiLanz’s support is very prompt. Our customer service representative is also very involved.

Apr 2022
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Manager

Dynamic Infection Control Monitor absolutely drives outcomes for us. I don’t know what we pay for...

Apr 2022
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Manager

I have been very pleased with Dynamic Infection Control Monitor. I look forward to continuing to...

Apr 2022
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CIO

Dynamic Infection Control Monitor is a niche product, but in terms of infection prevention and...

Mar 2022
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Manager

The only issue that we have with VigiLanz is that they said we would be able to do a submission...

Mar 2022
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Manager

Overall, the solution is a great system, and it really has saved us a lot of time. Before VigiLanz,...

Mar 2022
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Manager

Our support representative has been great. They have been very communicative, and if I have a...

Mar 2022
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Manager

There is a wide swatch of reports that can be run on the VigiLanz software for anything that we...

Mar 2022
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Manager

With the package that we purchased from VigiLanz, we haven't run into anything where they say we...

Mar 2022
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Manager

There is a lot of information that comes across our desks, and the product is very good at...

Mar 2022
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Manager

We are getting rid of the VigiLanz software because our main hospital system changed recently, and...

Mar 2022
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Manager

One of the perks of VigiLanz is that the team over Dynamic Infection Control Monitor is made of...

Mar 2022
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Manager

During COVID-19, things in my department were going crazy. VigiLanz had things completely under...

Mar 2022
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CIO

Sometimes, the vendor will throw a big price increase at us, and we will have to fight them on that....

Mar 2022
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Director

There are some significant limitations to how the data flows and is captured. The system is...

Mar 2022
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Director

When it comes to the whole issue-resolution process and how the vendor manages their work, I am sure...

Mar 2022
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Director

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
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Director

I have no idea how VigiLanz has been given positive reviews. Their system is one of the worst things...

Mar 2022
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Analyst/Coordinator

I can't think of something that the vendor does not do well. So far, our interactions with the...

Mar 2022
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Analyst/Coordinator

There are a few things that the vendor developed for COVID-19. For example, they wrote new alerts....

Mar 2022
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Analyst/Coordinator

My personal experience with the vendor has been very positive. The product has made our work as...

Mar 2022
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Analyst/Coordinator

Some of the infection preventionists are struggling, but I don't know whether that is because they...

Mar 2022
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Analyst/Coordinator

There is a little piece that is still missing from the product, but VigiLanz is working on that. The...

Mar 2022
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Analyst/Coordinator

We don't use everything that the vendor offered us, but I know they have lots of things in the...

Mar 2022
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Analyst/Coordinator

In the past, I was having an issue, and I contacted our site representative. Within a short amount...

Mar 2022
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Nurse

There are times when we have to message the vendor and have them update a few things. They respond...

Mar 2022
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Nurse

Sometimes the product doesn’t communicate with our EMR. I don't know which piece of software has the...

Mar 2022
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Nurse

The product is not exactly the most user friendly, but once someone gets the proper training, the...

Mar 2022
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Nurse

The vendor usually waits for me to reach out. I would like it if they would send out communications...

Mar 2022
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Director

VigiLanz's products are technically advanced and in line with our evolving needs. The vendor's...

Mar 2022
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Director

This could be because of a lack of awareness on our end, but having built-in visualization...

Mar 2022
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Manager

VigiLanz keeps all their promises, especially with how quickly they respond and resolve issues. It...

Mar 2022
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Manager

We haven't gone through many changes with VigiLanz, but the vendor did a good job with the...

Mar 2022
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Manager

There are things that I would like to see happen differently with Dynamic Infection Control Monitor,...

Mar 2022
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Manager

I really like the product, and I like that it is web based. The product is easy to use. Obviously,...

Mar 2022
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Manager

VigiLanz could improve navigation within all the categories and tabs. I have always had issues...

Mar 2022
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Manager

The reporting could be easier than it is. When we are trying to figure out how to bring up a report...

Mar 2022
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Manager

With VigiLanz, we were sold everything, and then when the rubber hit the road, there was mediocre...

Mar 2022
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Manager

VigiLanz is not very proactive with upgrades. However, they are responsive with customer service. I...

Mar 2022
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Manager

VigiLanz can do anything if enough time and effort are put into the programming. But we are using...

Mar 2022
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Manager

Dynamic Infection Control Monitor is not all bad; it is just somewhat overwhelming. There were a lot...

Mar 2022
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Director

We really enjoy using VigiLanz's software. I have been doing this work for years, and until we got...

Mar 2022
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Director

I see everything the way VigiLanz said we would. We had to develop the program and alter it to meet...

Mar 2022
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Director

We got initial training, but we don't get any ongoing training from VigiLanz. We learn as we go....

Mar 2022
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Director

Nothing new has happened recently with VigiLanz. I don't know what their vision is for the future....

Mar 2022
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Director

The phone and web support from VigiLanz is excellent. We can talk to somebody from VigiLanz at any...

Mar 2022
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Director

It used to take a few days to get results and determine that there was, for example, a central...

Mar 2022
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Director

I would definitely recommend VigiLanz to a friend. There are people who still don't have a data...

Mar 2022
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Director

Nothing has happened that has made me lose faith in VigiLanz or made me feel like they were dropping...

Mar 2022
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Nurse

We have had no issues with this system; it is better than our previous surveillance software by far....

Mar 2022
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Nurse

The solution doesn’t integrate with another vendor's program, but that is that vendor's issue. That...

Mar 2022
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Manager

I like that because of Dynamic Infection Control Monitor, we went paperless in our surveillance, and...

Mar 2022
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Manager

When we have a need, we describe it, and VigiLanz will usually build it or inform us that it will be...

Mar 2022
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Manager

If I write a chart review in the comment section of Dynamic Infection Control Monitor, somebody can...

Mar 2022
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Manager

We have to have bidirectional feedback between our patient documentation system to Dynamic Infection...

Mar 2022
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Manager

When we run reports for surgical site infections, we have the ability to create a report on all...

Mar 2022
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Manager

We really like VigiLanz. They are a really good organization. Their support is excellent, and their...

Mar 2022
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Manager

VigiLanz has developed a number of different programs for us to help reduce healthcare-associated...

Mar 2022
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Manager

With VigiLanz's training, we were all set up to review it in time with each other, and if we had any...

Mar 2022
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Manager

Dynamic Infection Control Monitor saves us time on our NHSN reporting, and there have been no...

Mar 2022
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Manager

When we have a support issue, we can easily type our request into the issue tracking through the...

Mar 2022
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Analyst/Coordinator

The vendor doesn't charge for support, but we have to pay for every module or addition. Sometimes,...

Mar 2022
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Analyst/Coordinator

In the past, we got functionality that could capture some of our infection prevention data for...

Mar 2022
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Analyst/Coordinator

VigiLanz was going to do an upgrade so that they could track devices. With that upgrade, we would be...

Mar 2022
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Analyst/Coordinator

VigiLanz assigned staff members to us, and those staff members are expected to ensure that the...

Mar 2022
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Director

I use Dynamic Infection Control Monitor in my day-to-day operations, and it is going well. I love...

Feb 2022
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Director

The product is not integrated into our EMR. Our EMR vendor has declined to integrate our EMR with...

Feb 2022
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Director

When there is going to be an upgrade, the vendor emails me, and that is fine. Our account...

Feb 2022
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Director

We would like the product to have a targeted surveillance report that we don't have to build.

Feb 2022
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Manager

Recently, our focus shifted from reportable diseases and surgical site infection surveillance to...

Feb 2022
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Manager

It is possible that VigiLanz has reached out to someone else in my organization to ask what they...

Feb 2022
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Manager

When we initially purchased the program, we had good training from the vendor, but the program was...

Feb 2022
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Analyst/Coordinator

I can submit my reports over to the CDC with a single button click. We recognize the VigiLanz system...

Feb 2022
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Analyst/Coordinator

The monitoring is very easy and seamless. With VigiLanz’s monitoring, we have been able to prevent...

Feb 2022
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Manager

Our vendor representative is always on standby. They are an IT expert, and they are the first person...

Feb 2022
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Manager

When the vendor does any software upgrades or changes that will impact us, we hear about those...

Feb 2022
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Manager

When we first started on the system, nobody trained me. Since then, our representative has done...

Feb 2022
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Manager

The system is very easy to use. I would tell others looking into the system that they need to be in...

Feb 2022
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Manager

VigiLanz promised that we would be able to build our own reports, but that has been incredibly...

Feb 2022
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Manager

I would probably buy Dynamic Infection Control Monitor again. I would certainly want to do a market...

Feb 2022
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Manager

During the implementation, there were a lot of hiccups and upselling. I don't know whether we get...

Feb 2022
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Manager

We will be in a good place with product functionality in the future. We are looking to build out a...

Feb 2022
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Manager

I don't know that there have been any new technology updates. There is potential for new technology....

Feb 2022
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Manager

We don't get much proactive service right now. VigiLanz has done a few things, such as activating a...

Feb 2022
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Manager

If I were speaking to my peers about Dynamic Infection Control Monitor, I would tell them that they...

Feb 2022
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Manager

The customer service representatives don't seem to understand the product or its capabilities very...

Feb 2022
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Manager

I like the product. It seems to be very flexible. Multiple departments are using the system. We can...

Feb 2022
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Manager

The vendor's support is not great. The support people are very responsive to problems and questions,...

Feb 2022
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Director

When we have an issue or problem, we submit an issue track with VigiLanz. Usually, within 24 hours,...

Feb 2022
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Director

We are transitioning EMRs right now, and due to an administrative decision, we will be leaving...

Feb 2022
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Director

We would like VigiLanz to improve their educational training. They sent us PDFs of the manuals, and...

Feb 2022
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Director

From the executive standpoint, VigiLanz is not reaching down to our level. They deal more with the...

Feb 2022
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Director

One of the challenges that all vendor support systems have is that when we do our NHSN reporting,...

Feb 2022
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Analyst/Coordinator

We run some reports out of the system, and we are able to build some reports for the data that we...

Jan 2022
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Analyst/Coordinator

The vendor could enhance the experience when we put in help desk tickets. We can’t speak to a...

Jan 2022
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Analyst/Coordinator

We have been able to tweak the system pretty well for what we want in our workflow. There are...

Jan 2022
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Analyst/Coordinator

The alerts in the system are pretty good. We get an alert each time a result comes back. Tests come...

Jan 2022
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Analyst/Coordinator

I would purchase this system again if the decision were up to me. This system was an improvement...

Jan 2022
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Analyst/Coordinator

I rate the initial training highly. Unfortunately, we don’t participate much in the ongoing...

Jan 2022
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Analyst/Coordinator

I think the vendor is somewhat proactive with national reporting and changes in requirements. The...

Jan 2022
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Analyst/Coordinator

The vendor is very helpful. We have a case manager who is assigned to us. We send things to that...

Jan 2022
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Manager

The product is great. I would hate to navigate a pandemic without VigiLanz's product. It quickly...

Jan 2022
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Manager

VigiLanz’s product is very helpful and is a lot better than the previous product we attempted to...

Jan 2022
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Manager

VigiLanz’s training is slow and tedious, but it is good for people who are not very computer or...

Jan 2022
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Manager

VigiLanz's product produces reports that may be portrayed as easier to read than they actually are....

Jan 2022
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Manager

The product has been a little buggy in the past year with some random coding issues that have given...

Jan 2022
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Manager

VigiLanz doesn't have training that is tailored toward the advanced use of the software. They put...

Jan 2022
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Manager

We can optimize the product pretty well within certain constraints. The optimization of the program...

Jan 2022
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Manager

When off-the-cuff infections get sent out by a health department that we have to track, we are able...

Jan 2022
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Manager

The vendor is pretty transparent about their pricing. They don't do surprise charges for things we...

Jan 2022
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Manager

The reporting system is pretty clunky. We can get reports from the VigiLanz system on the back end...

Jan 2022
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Manager

Most of the vendor’s executive involvement that I have seen has been at large-scale events like...

Jan 2022
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Manager

When we ask for a report and run that report for any period of time, it causes the reporting system...

Dec 2021
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Manager

We used another vendor's system prior to the VigiLanz system. There are pluses and minuses with...

Dec 2021
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Manager

We are dividing up responsibilities in the system because we can’t divide up the infection...

Dec 2021
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Manager

The vendor's phone and web support people are responsive, but I don't always like their answers....

Dec 2021
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Manager

I like the ability to upload our procedures into the system. The vendor is very responsive when we...

Dec 2021
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Director

While researching other products, one of our executives happened to see Dynamic Infection Control...

Dec 2021
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Director

We have regular meetings with VigiLanz where they update us on where we are and what they are...

Dec 2021
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Director

As I got used to Dynamic Infection Control Monitor, it began to be much easier to use, and I stopped...

Dec 2021
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Director

VigiLanz has something called IssueTrak. IssueTrak allows us to get help for problems that we are...

Dec 2021
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VP/Other Executive

We have had issues with some of the integration since going to another EMR, and we will be leaving...

Nov 2021
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Analyst/Coordinator

I don't notice when VigiLanz does upgrades. The solution works fairly well. If there is a problem...

Nov 2021
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Analyst/Coordinator

I haven't dealt with any of the vendor's executives. That is to be expected though.

Nov 2021
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Physician

We can't get our manual line days and VigiLanz's computer days together. That is the only problem we...

Nov 2021
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Physician

VigiLanz bends over backward to help us get our data in the way we need it. They are always...

Nov 2021
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Manager

VigiLanz has quite a bit of training available online. Every time we request training, we always get...

Aug 2021
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Manager

If VigiLanz could figure out a way to be more integrated with existing structures so that there...

Aug 2021
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Manager

The executive involvement is the best part of working with VigiLanz. I really appreciate the...

Aug 2021
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Manager

The monitor works in real time for the infection status, the positive cultures, and all the...

Aug 2021
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Manager

VigiLanz keeps their promises. We had discussions in the past about a certain functionality. We were...

Aug 2021
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Manager

There is no pricing structure, and that is the best part. There are flat fees in the contract, and...

Aug 2021
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Manager

VigiLanz's solution is not hard to use, not that everything is completely intuitive. The system is...

Jul 2021
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Manager

Dynamic Infection Control Monitor is just awesome. I have had alerts of a possible Ebola patient...

Jul 2021
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Manager

The vendor didn't educate us very well from the get-go. I am a hands-on person. I am used to a...

Jul 2021
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Manager

VigiLanz is worse at supporting our integration goals than they are at other things. Right now, I am...

Jul 2021
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Manager

There are some improvements with the ease of writing our own reports. The speed at which reports run...

Jul 2021
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Manager

VigiLanz has been very responsive when we have needed anything. They have been on top. When...

Jul 2021
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Manager

I have been really happy with the technical support from VigiLanz. I don’t have any problems with...

Jul 2021
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Manager

VigiLanz isn’t seeking me out and asking whether we are having any issues. I wouldn’t say they are proactive....

Jul 2021
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Manager

The training provided by VigiLanz was only three days long. They could have gone into a little more...

Jul 2021
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Manager

I am happy with Dynamic Infection Control Monitor. The product is pretty intuitive. I like it. It is...

Jul 2021
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Manager

The only difference between VigiLanz's solution and another platform I have experience with is the...

Jul 2021
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Manager

I would like to see better reporting and gearing some of the hospital-acquired infection indicators...

Jul 2021
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Manager

Dynamic Infection Control Monitor has a graph that tracks our hospital-acquired infections and gives...

Jul 2021
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Manager

I would tell others to be aware that any data feed changes will impact the system’s interface. They...

Jul 2021
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Manager

If I ever need anything, I just put in a ticket, and VigiLanz takes care of it for me. We usually...

Jul 2021
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Manager

The product’s interface with our EMR is pretty streamlined and saves us a ton of time.

Jul 2021
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Manager

I do not have to generate any reports; everything is pushed to me. The system is easy to use and...

Jul 2021
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Nurse

We have a unit that implemented VigiLanz's system, and our rules changed, so that affected the...

Jul 2021
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Nurse

We aren't really in the loop in terms of VigiLanz telling us about new upgrades and making things...

Jul 2021
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Nurse

The solution will give us alerts so that we can start to see trends. That is a good aspect, but...

Jul 2021
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Nurse

We are looking at changing our EMR to a different system that has an infection prevention module. If...

Jul 2021
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Nurse

We have had quite a few issues with getting incorrect data and not necessarily quick resolutions...

Jul 2021
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Nurse

The vendor is proactive in trying to get back to us but not necessarily in getting down to the heart...

Jul 2021
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Manager

Probably the best thing about using Dynamic Infection Control Monitor is the support. VigiLanz is...

Jun 2021
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Manager

I have noticed that there is an issue with the login. The system is slow with some of the logins....

Jun 2021
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