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Dynamic Infection Control Monitor (ICM) Comments
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Commentary Summary
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User Commentary
Manager
VigiLanz's solution is not hard to use, not that everything is completely intuitive. The system is...
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Manager
Dynamic Infection Control Monitor is just awesome. I have had alerts of a possible Ebola patient...
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Manager
The vendor didn't educate us very well from the get-go. I am a hands-on person. I am used to a...
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Manager
VigiLanz is worse at supporting our integration goals than they are at other things. Right now, I am...
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Manager
There are some improvements with the ease of writing our own reports. The speed at which reports run...
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Manager
VigiLanz has been very responsive when we have needed anything. They have been on top. When...
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Manager
I have been really happy with the technical support from VigiLanz. I don’t have any problems with...
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Manager
VigiLanz isn’t seeking me out and asking whether we are having any issues. I wouldn’t say they are proactive....
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Manager
The training provided by VigiLanz was only three days long. They could have gone into a little more...
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Manager
I am happy with Dynamic Infection Control Monitor. The product is pretty intuitive. I like it. It is...
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Manager
The only difference between VigiLanz's solution and another platform I have experience with is the...
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Manager
I would like to see better reporting and gearing some of the hospital-acquired infection indicators...
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Manager
Dynamic Infection Control Monitor has a graph that tracks our hospital-acquired infections and gives...
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Manager
I would tell others to be aware that any data feed changes will impact the system’s interface. They...
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Manager
If I ever need anything, I just put in a ticket, and VigiLanz takes care of it for me. We usually...
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Manager
The product’s interface with our EMR is pretty streamlined and saves us a ton of time.
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Manager
I do not have to generate any reports; everything is pushed to me. The system is easy to use and...
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Nurse
We have a unit that implemented VigiLanz's system, and our rules changed, so that affected the...
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Nurse
We aren't really in the loop in terms of VigiLanz telling us about new upgrades and making things...
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Nurse
The solution will give us alerts so that we can start to see trends. That is a good aspect, but...
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Nurse
We are looking at changing our EMR to a different system that has an infection prevention module. If...
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Nurse
We have had quite a few issues with getting incorrect data and not necessarily quick resolutions...
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Nurse
The vendor is proactive in trying to get back to us but not necessarily in getting down to the heart...
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Manager
Probably the best thing about using Dynamic Infection Control Monitor is the support. VigiLanz is...
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Manager
I have noticed that there is an issue with the login. The system is slow with some of the logins....
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Manager
There were a lot of variables in the implementation. We went live with the system in the middle of...
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Manager
We like Dynamic Infection Control Monitor’s speed in reading our EMR and how current it is. There is...
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Manager
VigiLanz has definitely been able to specialize some of their functionality to help with our...
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Manager
We are pursuing more training with the product now that we are over the hump of COVID-19 and our...
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Manager
After coming from a different software company to VigiLanz, trusting them is important. Someone kind...
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Manager
VigiLanz gave us the sepsis, pharmacy, and safety sides. They are all encompassed. Instead of having...
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Manager
We don’t love some of the infection prevention things in Dynamic Infection Control Monitor. The...
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Manager
Dynamic Infection Control Monitor is a great way to house our findings. We get very detailed...
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Director
We have been very pleased with Dynamic Infection Control Monitor. It has met our expectations for...
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Director
For ongoing training, VigiLanz does periodic webinars that are 15–20 minutes long. Those are very,...
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Director
When we are setting up a specific report in the system, we have to name it before we can build it....
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Director
We are more responsible for the outcomes than VigiLanz is, but we are not as knowledgeable about...
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Director
VigiLanz’s support has been absolutely excellent. With the services, everything is mapped. We spent...
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Director
We have multiple hospitals on the VigiLanz system, and we can't run any type of report that combines...
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Manager
VigiLanz is very responsive and proactive. We have the ability to open up tickets directly with...
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Manager
We definitely get our money’s worth with VigiLanz. I think their solution is a very good product. We...
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Manager
VigiLanz is always upgrading, and we just never have to worry about them. They have all the right...
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Manager
Gaps have been identified that the software hasn't been able to fill. Those gaps are being worked...
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Manager
The VigiLanz support people are always very responsive to us.
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Director
I like Dynamic Infection Control Monitor, and it is helpful for submitting things directly to the...
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Director
I have always wanted a targeted surveillance sheet that would get all of my data into one report. We...
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Director
VigiLanz could do better with training. Their training portion is outdated.
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Director
One of the benefits of Dynamic Infection Control Monitor is that the vendor doesn't charge for every...
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Manager
I haven't seen the vendor provide anything more than basic training. We could have used some more...
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Manager
The system is good at exchanging information. It is a good product, but it is not user friendly....
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Manager
The vendor's support is helpful. The vendor is attentive and works on problems until they are resolved....
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Nurse
With some encouragement, VigiLanz has really excelled during COVID-19 in terms of being flexible...
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Nurse
I have found that VigiLanz needs to work on their validation. They often assume that if things...
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Nurse
There is some opportunity around training for the vendor’s infection control help resources. Some of...
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Nurse
Overall, Dynamic Infection Control Monitor is a great product, and we have been pretty happy with...
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Nurse
There is a lot of integration that we would like to see around integrating the VigiLanz workflow...
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Manager
VigiLanz works hard to assist us with whatever we need. They communicate well and are continually...
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Manager
My pharmacists say they really like the VigiLanz product because they can see results in real time....
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Manager
The solution wasn’t as intuitive for me in the beginning, so the training piece is the only thing...
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Manager
Every time something related to COVID-19 comes out, the vendor is really quick about getting...
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Manager
Any time I have submitted a ticket, usually within an hour or so, I have heard back from the vendor....
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Manager
Before, I had a ton of things come into my worklist that I didn’t really need to look at. I have...
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Nurse
VigiLanz brings in alerts that we have already worked through. It overcatches on some things, but we...
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Nurse
I work with a lot of different companies, vendors, and healthcare providers, and VigiLanz's support...
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Manager
We had a different infection control and monitoring product before, but we like Dynamic Infection...
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Manager
I haven’t really talked much to the VigiLanz executives, except when we first started. They were...
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Manager
Overall, we have been very satisfied with Dynamic Infection Control Monitor’s reporting platform....
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Manager
When we got VigiLanz's software, it was basic, but they were very adaptable with their plans.
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Manager
Not all the information is shared with VigiLanz, and the problem is basically our IT department not...
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Manager
The main struggle is that we work with several different platforms. The interface between those...
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Manager
Our representative has been extremely responsive in terms of figuring things out for us, getting...
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Manager
The upgrades and the IT help have been incredible. VigiLanz definitely keeps their promises on the...
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Manager
There are additions and upgrades that tend to come without any formal communication. Sometimes the...
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Manager
I am sure that there is training that I could seek, but VigiLanz doesn't communicate to us when...
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Manager
There is a lot of functionality that is potentially underexplored, and VigiLanz could educate us...
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Manager
If I knew about the upgrades for VigiLanz Connect and why that program is so versatile, things would...
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Manager
The most that I have seen of the executives was at a convention. The executives do send out...
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Manager
The product is pretty dynamic, but it takes a lot of investigation and training to learn more than...
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Manager
Some requests that we have had for the vendor take longer to build, so we are waiting for some upgrades....
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Manager
The original VigiLanz trainer didn't provide the best experience. We gave the vendor feedback, and...
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Manager
Because of this system, we went paperless. I wonder how we ever got by without this product.
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Manager
My only issue with the application is that the reports don’t work well. That might be a user issue,...
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Manager
Whenever we have needed anything or gotten stuck, the executives have been willing to talk to us....
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Physician
I don't know that there is any new technology. If there were, I am sure VigiLanz would give it to...
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Physician
As far as interoperability goes, we can only run a year's worth of things, and sometimes we need...
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Physician
We definitely think we get our money's worth. I recommend the product all the time. We preach about...
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Physician
VigiLanz finds things that I haven't gotten yet. Just recently, there was a new test code that came...
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Physician
In terms of driving outcomes with the infection control part, we can't seem to get our hand-counted...
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Physician
For the ongoing training, VigiLanz uses something like Webex meetings, and that is not always the...
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Director
The vendor is proactive. They put on webinars for us even though we are a long-term user of the...
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Director
Some of the things we do in our specialty are somewhat unique as opposed to what we would see in...
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Director
We have received our money's worth. I am very pleased with the system. In comparison, the cost for...
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Analyst/Coordinator
As far as I am concerned, Dynamic Infection Control Monitor does everything that I want it to do for...
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Analyst/Coordinator
Our local hospital had Dynamic Infection Control Monitor before our organization joined. Because of...
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Analyst/Coordinator
For my department, Dynamic Infection Control Monitor is very easy. It does everything we want it to...
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Analyst/Coordinator
My experience with the VigiLanz executives has been positive. When I have had problems and the...
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Director
Early on in the pandemic, we brought our COVID-19 testing in-house. We had a research tool that was...
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Director
If I had the opportunity to buy the system again, I would. The integration of the system really...
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Director
So far, the vendor has been able to keep their promises and meet our expectations. When we send in...
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Director
The end users I speak with lead me to believe that they have no problems with the system. We rarely...
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Director
Through the COVID-19 crisis, the vendor was able to meet our needs. We had conversations about using...
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Analyst/Coordinator
I don't know how things work behind the scenes, but in my dealings with VigiLanz, money never comes...
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Analyst/Coordinator
The vendor hasn't really provided many new technologies. The vendor has given us a few different...
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Analyst/Coordinator
The vendor's phone and web support people are very responsive. The support people are very...
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Director
VigiLanz is always available for training. Their training is remote, one-on-one learning. Within...
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Director
The vendor has hundreds of real-time alerts that they have prebuilt. They can build additional rules...
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Director
Infection prevention does a variety of things to capture data and provide real-time clinical...
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Analyst/Coordinator
Any time that I have come across something that I have needed, VigiLanz has been able to support me....
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Analyst/Coordinator
Our infection preventionist works out of the product. This individual can access pretty much...
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Director
One of the things that I like about VigiLanz is that there are some things that we can customize for...
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Director
VigiLanz has done well on training. Training has kind of been put on hold because of COVID-19, but...
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Director
Throughout COVID-19, VigiLanz was very timely and responsive to our requests. We had to quickly...
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Director
The menu that VigiLanz has is rather large. However, I would like to be able to customize the menu...
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Director
One thing that I like is that basically every time I send an issue track in, the same specialist...
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VP/Other Executive
I interact with the vendor's executives occasionally. The interactions are really positive. The...
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VP/Other Executive
We have to move data from Dynamic Infection Control Monitor into other tools. The solution's...
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VP/Other Executive
When we first worked with the vendor, it seemed like they didn't have as many training resources....
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VP/Other Executive
The sepsis work the vendor has done has been really important. The vendor has a lot of tools in that...
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Manager
There are some rules and language in Dynamic Infection Control Monitor that are a little...
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Manager
We could probably use more support from the vendor. Sometimes, all of us aren't in here at the same...
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Manager
During the COVID-19 crisis, VigiLanz gave us reports to use and integrated our lab results. The...
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Manager
When VigiLanz does the webinars for training, the people go pretty quickly. Usually, there are...
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Physician
VigiLanz has been really good through the COVID-19 crisis because every time we need a new test, I...
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Physician
I would buy the product again, and I am fighting to keep it now. Whenever the cost goes up, we have...
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Physician
We had issues with our initial training through VigiLanz, but they fixed the issues. They sent...
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Physician
With our cultures, VigiLanz’s product is in real time. There aren’t any delays, and the...
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Physician
The ease of use is good. We pretty much just click and get what we need. Our cultures are available...
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Physician
We can’t get our line days right, so we can’t submit directly from the VigiLanz system. In order to...
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Physician
We had the vendor do a special project and paid them extra to do it, and now they want us to keep...
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Manager
We are excited that we get to continue on as a client of VigiLanz. Our contract was up, and we were...
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Manager
One reason we are happy to keep the system is that there is a learning curve with any new product,...
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Manager
The vendor has been very supportive during the COVID-19 crisis. The vendor created a couple of rules...
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Manager
Updates happen behind the scenes. We know about some of them and don't know about others. Sometimes...
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Manager
We see the vendor as a partner. I am the person that enters our tickets when there are any issues,...
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Manager
The VigiLanz system filters out the white noise well. We can dig deep into the details when we want...
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Manager
I would tell other organizations considering the product that they just need to figure out how many...
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