VigiLanz Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
When I send an email for help to Inovalon, I get a response within the day or within the hour. We...
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Loyalty, Value
We are trying to hang on to VigiLanz Pharmacy Surveillance. We keep telling our organization how...
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Loyalty, Product
The information in VigiLanz Pharmacy Surveillance doesn’t flow over to our EHR. We have to manually...
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Product
I know there have been some upgrades to the system, but I’m not sure that our specialty was...
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Product
VigiLanz Pharmacy Surveillance does its job. The flow of information and data is a strength. I’m...
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Operations
I don't think Inovalon had much of a training program for our specialty. I don't think they were...
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Loyalty, Product
In this space, there are probably six to eight major platforms that do the same kind of alerting...
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Relationship
The support turnaround time with Inovalon is pretty decent, depending on whether it requires a more...
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Relationship
Inovalon exceeds expectations in their flexibility and their willingness to look into a solution...
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Product
We have an interface with VigiLanz Pharmacy Surveillance and our EHR, so we are backflowing charts....
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Relationship, Operations, Product
VigiLanz Pharmacy Surveillance is pretty much the same as it was when we first started, other than...
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Operations
We have not gone through training in quite a while because we started a long time ago. Inovalon has...
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Loyalty, Value
We are considering leaving VigiLanz because they were recently acquired and have changed a lot of...
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Product
The system definitely streamlines work; it does quite a lot of work for us with the surveillance...
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Culture, Value
Inovalon has moved to a different contracting model where their rates have gone up quite...
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Product
Maybe I just haven't gotten a sense that there are any newer products recently that are relevant to...
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Relationship, Product
Sometimes I don't fully understand what goes on under the hood with Inovalon’s data structure and...
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Relationship, Operations
Training comes in different forms with Inovalon. They can personally help us, and they send us...
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Operations
Inovalon doesn't really train new users. The pharmacy staff trains new users, and the vendor mainly...
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Product
The functionality of VigiLanz Pharmacy Surveillance meets our daily needs and most of our reporting...
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Operations, Product
Occasionally, we encounter features that don't work exactly as we would like. Part of the challenge...
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Relationship
With VigiLanz Pharmacy Surveillance, the most valuable part has been the IS support. The VigiLanz...
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Loyalty
When it comes to functionality, VigiLanz Pharmacy Surveillance works really well for us, but we are...
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Relationship
I like that VigiLanz Pharmacy Surveillance is very customizable. We can build our own rules and make...
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Relationship
The vendor's customer service is great if I need help with a report, building rules, or anything...
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Relationship
We asked Inovalon about their AI solutions a while back, and I thought they hadn't really thought...
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Relationship, Operations
Inovalon has started doing more webinars, and those are helpful. In addition, they have some...
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Loyalty, Value
We are not going to use VigiLanz Pharmacy Surveillance in the near future. It is not an issue with...
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Value
Inovalon has options to expand, but I would say the issue with that is more an internal project...
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Loyalty, Product
VigiLanz Pharmacy Surveillance is a good safety net for my clinical pharmacists. They use it every...
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Relationship
Inovalon doesn't speak to their road map as much with me as VigiLanz did. It hasn't been that long...
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Relationship, Product
We have an internal group that we use to evaluate rules, evaluate how often they are firing, see...
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Relationship
Inovalon is receptive to support requests when we make them. They have a tracking application in...
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Loyalty, Product
Because we have had some organizational changes, we will be getting a new EHR. Rumor has it that we...
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Product
I like VigiLanz Pharmacy Surveillance's ease of use. It is very simple. I would use the word basic,...
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Relationship
When VigiLanz was taken over by Inovalon, I was a little concerned about whether things were going...
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Loyalty, Value
We initially went with Inovalon because of their pricing, and to me, it was a much better deal than...
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Operations
We do our own training on-site. I'm sure if we wanted Inovalon to do something, they would. They...
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Relationship
Inovalon’s customer service is excellent. Anytime we see a need arise or need to add something, the...
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Relationship
VigiLanz Pharmacy Surveillance is pretty easy to use. However, it is a little harder to get the same...
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Product
Some suggested developments for the system take a long time. That means there are some aspects of...
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Relationship, Operations
Our contact at VigiLanz has been great in terms of implementing solutions, brainstorming, and...
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Product
VigiLanz Pharmacy Surveillance is important for us and our pharmacists.
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Relationship
Our partnership with VigiLanz has always been strong. Technical changes on our organization's side...
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Relationship
VigiLanz is extremely flexible in terms of what we envision for our healthcare system. They are very...
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Relationship, Operations, Product
With some of VigiLanz’s upgrades, we need open communication. Sometimes something is pushed out as a...
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Operations
From a training perspective, it would be nice to have a little more support from VigiLanz.
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Operations
VigiLanz is very clinician focused on upgrades, and they do assist with some of the education...
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Loyalty, Relationship, Product
In the years that I have been working with VigiLanz, things have been relatively good. The volume of...
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Relationship, Operations
I would like to see a little more support from the operational side of the implementation. But...
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Relationship
The support that VigiLanz gives us overall is great. We do have technical issues occasionally, and...
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Relationship, Product
We have a lot of enhancements that go into different buckets. Working through this prioritization...
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Relationship, Operations
The onboarding and the implementation were a little rough, but we have now been live for a while....
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Operations
Due to the delays in the implementation, we ended up having to sign an extension with our existing...
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Culture, Operations
Our difficulty was with transitioning from a previous competing product to VigiLanz’s product and...
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Relationship, Product
The ticketing system is amazing. We track it closely, and the response time is amazing. But the...
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Relationship
The vendor is very interactive, and they talk with us about what we would change if we could. For...
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Product, Value
The vendor breaks things into segments, and we can add stuff on, but the way they structure their...
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Loyalty, Product, Value
Pharmacy Surveillance completely changed our entire workflow in terms of the pharmacists’ ability to...
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Loyalty
VigiLanz Pharmacy Surveillance is definitely part of my long-term plans. I love the system. It is...
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Relationship, Operations
VigiLanz's implementation services have been pretty good. I think VigiLanz's people are empowered to...
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Operations
VigiLanz leaves the training of our staff up to us, and there is no quality assurance built into the...
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Culture, Product
Sometimes, I will run a report with VigiLanz Pharmacy Surveillance that takes too long to generate....
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Relationship, Product
VigiLanz Pharmacy Surveillance definitely supports our integration goals, but integrating the system...
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Relationship
With VigiLanz, we have made several requests for things that haven't been created, and it has been a...
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Product, Value
I have been able to present the system's data to committees to demonstrate changes or a lack of...
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Product
The system has a lot of nuance. It supports basic functions really well, and it is really good at...
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Relationship
VigiLanz is now part of Innovalon. There have been some changes to the way everything looks, and the...
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Relationship
When we put in tickets with VigiLanz's customer support, VigiLanz is very responsive. It usually...
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Loyalty
Our only experience with a pharmacy surveillance software is with VigiLanz's system, but we have...
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Operations
VigiLanz has training modules in the system, but those training modules are outdated compared to the...
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Loyalty, Relationship
We decided to go with VigiLanz's system because it is supported by our buying group, so we get...
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Operations, Product, Value
VigiLanz Pharmacy Surveillance works well. It is straightforward to explain and easy to use. Since I...
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Relationship
VigiLanz's service feels more reactive than proactive. Most of what we have implemented has come...
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Relationship, Operations
VigiLanz did a good job of meeting with us frequently and implementing things right away. They moved...
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Operations
We don't have a strict ongoing training procedure for the system, but the vendor's online training...
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Product, Value
The outcome we want from the system is to help us improve occupation. We make so many interventions...
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Product
Sometimes, it would be great if the product worked a little better with our EMR because it is...
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Value
The vendor will avoid charging for every little thing in some areas but not in others. Like...
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Value
The only nice thing about having the system is that it is implemented in our EMR, so it can decrease...
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Relationship, Product
The product's strength is definitely that we can customize the product, so we can create rules for...
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Operations
VigiLanz always gives us things to look into for trainings and things like that. The training is...
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Relationship
VigiLanz's responsiveness has slipped quite a bit in the last couple of years. In the past, when we...
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Relationship
I honestly think that the people that VigiLanz has in place are one of VigiLanz's strengths. Those...
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Relationship, Product
My pharmacists have had huge issues with lag time in the solution. VigiLanz was supposed to figure...
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Relationship, Operations
VigiLanz has been very helpful. They have helped us make many custom reports at no charge. They do a...
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Loyalty, Relationship, Product
VigiLanz is constantly looking for new required reporting from all the regulatory agencies and...
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Loyalty, Product
There has been a bit of a struggle with VigiLanz since we converted to a different system. We had...
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Loyalty, Product
VigiLanz's system flags a lot of things that we can identify with our patients, and it helps us...
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Culture, Operations
The only issue I have ever had with VigiLanz was when they were recently bought by Inovalon. We had...
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Product
VigiLanz Pharmacy Surveillance is generally superior in about every way to the analytics tool that...
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Operations
The training from VigiLanz is very good. Honestly, VigiLanz Pharmacy Surveillance is fairly...
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Product
VigiLanz Pharmacy Surveillance is superior to our last solution for antibiogram development. The...
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Relationship
Since VigiLanz was acquired by a different company, I have not seen any negative impact on their...
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Relationship
When we log tickets, VigiLanz tends to, at times, close them out before all issues are resolved....
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Relationship, Product
I have no complaints about VigiLanz. There have been no issues that I can recall in the last six...
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Loyalty, Relationship
With the acquisition of the vendor over a year ago, there hasn’t been anything I have noticed. I...
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Relationship, Product
I have asked VigiLanz to build various custom reports for me to collect data, and to be honest, I...
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Product
When I go into regular and ad hoc reports, which for our facility are a couple of pages long, I...
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Product, Value
I have found great utility with VigiLanz Pharmacy Surveillance. It is very helpful and is a great...
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Operations
We haven't had a meeting with VigiLanz in a long time. They post emails and learning sessions, but...
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Culture, Loyalty
Whether VigiLanz's system is part of our long-term plans is questionable. I'm not quite sure yet....
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Product, Value
The integration between the EHR information and the rules that the system currently has and the ones...
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Relationship, Product
If we are trying to add something to VigiLanz's system to survey, VigiLanz helps us really quickly....
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Commentary Summary
Comment Type Breakout