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VigiLanz Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Manager
When we submit a ticket to VigiLanz, they usually get back to us and fix the issue that day. They...
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Manager
There was one part that VigiLanz couldn't integrate with, but that was more an issue with our EHR....
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Manager
The implementation took a long time because of some issues with integration. I think most EHRs...
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Manager
We haven't had any nickel-and-diming from Vigilanz. The price has been basically what they said the...
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Manager
The upgrades are really quick and easy, and we don't even notice them. The initial training was...
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Manager
I am very happy with VigiLanz Pharmacy Surveillance. We will definitely keep using it. It is easy to...
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Manager
One of the things that we liked about VigiLanz Pharmacy Surveillance is that it had alerts with the...
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Manager
Our struggles with VigiLanz's software are usually just building the rules to match what we actually...
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Manager
We use VigiLanz for our antimicrobial stewardship program and also for pharmacist clinical...
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Manager
We were looking for a tool to help us with calculating the financial impact of our interventions....
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Manager
The option to have quick review alerts was a really nice enhancement that the vendor made this year....
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Manager
The vendor is enhancing the existing products, but I don't see a lot of new things coming out other...
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Manager
Our IS resource is great. They are very responsive; they usually respond the same day or within...
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Manager
We thought we were going to get our historical data backloaded, but there was an incompatibility...
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Manager
When we work on activations and put them into production, they usually work well. It is rare that we...
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Manager
I rely on the solution a lot, especially for drug adjustments. Now that our census has increased, we...
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Manager
The vendor will add rules or take away things that we don't need. Sometimes, they will also take...
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Manager
We have an antimicrobial patient list in the system. In that list, we can add comments that will...
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Manager
My number one pet peeve with the system is how slow it gets sometimes. The vendor's quick review for...
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Analyst/Coordinator
The clinical rules in the VigiLanz system allow us to drill down and filter information to what we...
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Analyst/Coordinator
We have been able to expand our clinical side and even go paperless because of the VigiLanz system....
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Manager
We have received our money’s worth. VigiLanz Pharmacy Surveillance is a good, quality product. It...
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Manager
VigiLanz offers plenty of webcasts and hosts different training sessions. Training is very available...
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Manager
I am happy with VigiLanz Pharmacy Surveillance. I like that VigiLanz has a pharmacy module and that...
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Manager
The only thing in the system that I struggle with is the interface. It is not very easy to run...
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Manager
VigiLanz’s support is very good, and there is excellent executive involvement.
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Manager
When I was at the site level at a hospital, the VigiLanz product was amazing. I really liked it. Now...
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Manager
VigiLanz has come out with a lot of different modules, and each one has a separate fee. So there is...
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Director
Unfortunately, VigiLanz Pharmacy Surveillance doesn't integrate with our EMR, though that isn't...
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Director
I really like how customizable the product is. If there is something that I would like to change or...
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Director
I like how responsive VigiLanz is to my needs. I know the people in charge, and they know me.
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Manager
Vigilanz makes continual improvements to the product, but they have made fewer improvements in the...
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Manager
The functionality of the system is very good. VigiLanz is delivering new technology, but it is not...
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Manager
Vigilanz's support is very good. I may have some complaints, but I like that I have access to a...
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Manager
We have been able to reduce our mortality rate. That is why I am a big fan of the VigiLanz product....
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Manager
Vigilanz Pharmacy Surveillance is a great way for a large health system to communicate the data....
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Manager
Vigilanz is very responsive to us if there is an issue. I can count on their support team to help us...
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Manager
I don't know whether the VigiLanz product is part of our long-term plans. Our organization keeps...
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Manager
I get the vendor's newsletters, and they share all of the things they are trying to do to keep up...
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Manager
When we have time for trainings, they are great. We don't have time to dedicate to trainings for...
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Manager
The things that don't work in the system aren't the vendor's fault; those things are due to the fact...
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Manager
The vendor's service is top of the line. Everyone at VigiLanz is responsive, helpful, and rarely...
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Manager
I don't have a lot of interaction with the vendor's employees. Maybe it is just up to us to figure...
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Director
VigiLanz has had several training sessions that my clinical staff has taken part in. There is also...
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Director
The system has been a really awesome product. It has been really helpful. There was a lot of...
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Director
VigiLanz sends out alerts and information about interesting things we might want to do. VigiLanz has...
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Director
People have to be willing to put in some work to get the correct reports. The system is quite easy...
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Director
I really like the VigiLanz product. I have been intimately involved in the build and improvement...
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Director
VigiLanz's communication is really good on the front end, and there is a lot of thought put into...
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Director
Data only flows one way for us, and that is from our EMR to the VigiLanz product, but the...
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Director
We see a lot of benefits to using the VigiLanz product. Our experience has been positive. I don't...
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Manager
VigiLanz Pharmacy Surveillance's ease of use is definitely a plus with the system. We like being...
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Manager
VigiLanz is constantly upgrading and enhancing the system. There are a few formatting things that I...
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Manager
The VigiLanz system has definitely streamlined our workflow. With the pharmacy modules we are using,...
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Manager
VigiLanz could do a bit better with training. They could give us a global overview of what is...
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Manager
VigiLanz has been very good at responding to us. They are very proactive. They have developed a lot...
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Manager
The product met the needs we had when we got it. Now we would like it to have telehealth...
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Manager
VigiLanz does a good job of highlighting things for us, but I wouldn't say that everything is...
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Manager
I like VigiLanz's responsiveness. On a small scale, when we have an issue or a new thing that we...
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Manager
The responses to COVID-19 from the vendor were really good. VigiLanz was actually pretty advanced in...
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Manager
Now that I am established, I probably don't see executive involvement as often, but we just did...
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Analyst/Coordinator
We keep having the same issues over and over with VigiLanz, and when I go to get those fixed, the...
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Analyst/Coordinator
VigiLanz Pharmacy Surveillance is a great product, but I am the first to say that we aren’t getting...
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Director
VigiLanz is consistent. They change with the needs of their customer market, but their customer...
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Director
Throughout the pandemic, VigiLanz has offered the same customer service that they always have. They...
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Director
VigiLanz has driven excellent outcomes for us. Some of the most expensive outputs of an organization...
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Director
VigiLanz is ahead of us in interoperability. We have tested the product internally, and we can send...
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Director
The system is very intuitive. It is one of the easiest systems that we have. VigiLanz expands the...
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Manager
Everything that VigiLanz has upgraded lately has been very applicable and has worked well. I tend to...
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Manager
My favorite thing about working with VigiLanz is their support. When I have an issue, I can put in a...
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Analyst/Coordinator
When I started using VigiLanz Pharmace Surveillance, the vendor held a bunch of webinars that they...
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Analyst/Coordinator
Some of the solution's functionalities aren't really intuitive. The solution pulls information out...
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Analyst/Coordinator
I appreciate the vendor's customer support people. I have asked them all kinds of weird questions,...
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Analyst/Coordinator
I am happy with what VigiLanz has helped us achieve. Their solution has helped us make some...
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Director
I would like to highlight VigiLanz's support people because they are always very helpful. They are...
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Director
VigiLanz is always promoting new options and constantly updating the system. I like how customizable...
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Director
Because the platform is a standalone system, it is not necessarily integrated with many of our other...
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Manager
The solution has definitely improved. I really like that we can use the antimicrobial stewardship...
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Manager
VigiLanz has done webinars and in-service training. They are very responsive in helping us create...
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Analyst/Coordinator
I don't think our clinical manager can live without this product. We have a clinical manager who...
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Analyst/Coordinator
The integration is not as great as the integration with our EMR vendor. The integration was better...
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Analyst/Coordinator
I have never had to use the support people. I do get messages from the vendor though, so I am...
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Director
I am pretty sure VigiLanz's software is not going anywhere because things are going really well....
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Director
The biggest opportunity for VigiLanz to improve is for them to give us the ability to get data...
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Director
The system is part of my long-term plan. I don't know whether the hospital will go along with that....
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Director
VigiLanz has always delivered, and they have always been on top of training. We don't use the system...
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Director
The system needs to be more user friendly. We want to program the reports we need more easily. The...
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Manager
Our account manager at VigiLanz is incredible. This individual is wonderful with anything that we...
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Manager
I would recommend this solution to everybody. VigiLanz has been wonderful. They do exactly what they...
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Manager
VigiLanz Pharmacy Surveillance has been great. We started out building some general rules that we...
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Manager
VigiLanz Pharmacy Surveillance makes my chart check a lot easier. It helps me catch things that I...
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Manager
I miss the auto refresh feature in VigiLanz Pharmacy Surveillance. It was very helpful, especially...
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Physician
We don't use VigiLanz Pharmacy Surveillance as much as we could. VigiLanz helps us as much as they...
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Physician
I can hit a button in the system and get any background anytime I need it. If people have been...
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Director
The solution isn't integrated with our EHR. Granted, we have the interface feeds to send data and to...
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Director
The vendor is very responsive to emails and to any issues or questions that we send. If the vendor...
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VP/Other Executive
We are absolutely getting our money's worth. That is something that stands out to me about the...
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VP/Other Executive
The vendor has made a lot of progress with just the look and feel of the system. The challenge is...
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VP/Other Executive
I appreciate the very low sales pressure from the vendor. With some of the experiences I have had...
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Physician
VigiLanz did not nickel-and-dime us in the past, but recently with the contract negotiation, there...
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Physician
The interoperability with VigiLanz Pharmacy Surveillance is pretty good. There are some things we...
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Physician
With the system, we can pop in dates, hit a button, and have instant antibiotic grams. Because...
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Physician
VigiLanz is wonderfully helpful anytime we need something. They get right on things. The ongoing...
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Physician
I would tell someone looking into VigiLanz to be sure to read the part of the contract about the...
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