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Thank you !

Access info about Pharmacy Surveillance on your dashboard or bookmark under

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VigiLanz Pharmacy Surveillance Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Future Outlook

The solution has definitely improved. I really like that we can use the antimicrobial stewardship...

Jan 2021
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Manager

Service and Support

VigiLanz has done webinars and in-service training. They are very responsive in helping us create...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't think our clinical manager can live without this product. We have a clinical manager who...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

The integration is not as great as the integration with our EMR vendor. The integration was better...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I have never had to use the support people. I do get messages from the vendor though, so I am...

Jan 2021
(0)
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Director

Functionality and Upgrades

I am pretty sure VigiLanz's software is not going anywhere because things are going really well....

Jan 2021
(0)
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Director

Functionality and Upgrades

The biggest opportunity for VigiLanz to improve is for them to give us the ability to get data...

Jan 2021
(0)
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Director

Other Observations & Comments

The system is part of my long-term plan. I don't know whether the hospital will go along with that....

Jan 2021
(0)
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 or  to see details.

Director

Implementation and Training

VigiLanz has always delivered, and they have always been on top of training. We don't use the system...

Jan 2021
(0)
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Director

Functionality and Upgrades

The system needs to be more user friendly. We want to program the reports we need more easily. The...

Jan 2021
(0)
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Manager

Service and Support

Our account manager at VigiLanz is incredible. This individual is wonderful with anything that we...

Jan 2021
(0)
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Manager

Service and Support

I would recommend this solution to everybody. VigiLanz has been wonderful. They do exactly what they...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

VigiLanz Pharmacy Surveillance has been great. We started out building some general rules that we...

Jan 2021
(0)
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Manager

Functionality and Upgrades

VigiLanz Pharmacy Surveillance makes my chart check a lot easier. It helps me catch things that I...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I miss the auto refresh feature in VigiLanz Pharmacy Surveillance. It was very helpful, especially...

Jan 2021
(0)
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Physician

Relationship

We don't use VigiLanz Pharmacy Surveillance as much as we could. VigiLanz helps us as much as they...

Jan 2021
(0)
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Physician

Functionality and Upgrades

I can hit a button in the system and get any background anytime I need it. If people have been...

Jan 2021
(0)
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Director

Other Observations & Comments

The solution isn't integrated with our EHR. Granted, we have the interface feeds to send data and to...

Dec 2020
(0)
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Director

Service and Support

The vendor is very responsive to emails and to any issues or questions that we send. If the vendor...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We are absolutely getting our money's worth. That is something that stands out to me about the...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor has made a lot of progress with just the look and feel of the system. The challenge is...

Nov 2020
(0)
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VP/Other Executive

Sales and Contracting

I appreciate the very low sales pressure from the vendor. With some of the experiences I have had...

Nov 2020
(0)
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Physician

ROI / Cost (care and feeding)

VigiLanz did not nickel-and-dime us in the past, but recently with the contract negotiation, there...

Nov 2020
(0)
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Physician

Interfacing and Integration

The interoperability with VigiLanz Pharmacy Surveillance is pretty good. There are some things we...

Nov 2020
(0)
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Physician

Functionality and Upgrades

With the system, we can pop in dates, hit a button, and have instant antibiotic grams. Because...

Nov 2020
(0)
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Physician

Service and Support

VigiLanz is wonderfully helpful anytime we need something. They get right on things. The ongoing...

Nov 2020
(0)
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Physician

Other Observations & Comments

I would tell someone looking into VigiLanz to be sure to read the part of the contract about the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

VigiLanz does a lot of screening for us and saves us so much work. Instead of reviewing charts...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t think there is any nickel-and-diming with VigiLanz. Anytime there is an update or an...

Jun 2020
(0)
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Manager

Functionality and Upgrades

There are always updates with VigiLanz, but I don’t particularly know how those will affect me in...

Jun 2020
(0)
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Manager

Functionality and Upgrades

If people were considering VigiLanz's system, I would tell them we really enjoy the program. It is...

Jun 2020
(0)
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Manager

Functionality and Upgrades

VigiLanz's system can send messages through our email, and the messages are HIPAA encrypted. If...

Jun 2020
(0)
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Manager

Implementation and Training

VigiLanz could improve their implementations and upgrades, but overall, the vendor is really good....

Jun 2020
(0)
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Manager

Service and Support

We are happy with VigiLanz, and the product is holding true to all of VigiLanz's promises. Our basic...

Jun 2020
(0)
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Manager

Service and Support

Whenever we need anything, VigiLanz responds to our help tickets quickly. They are proactive, and...

Jun 2020
(0)
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Manager

Relationship

VigiLanz has a VP who is frequently in contact with our team as needed, so the vendor's executive...

Jun 2020
(0)
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Manager

Interfacing and Integration

Our reporting is definitely tangible. We are able to report through VigiLanz's system. The only...

Jun 2020
(0)
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Manager

Service and Support

VigiLanz was great at supporting us through the COVID-19 crisis. That goes along with everything...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have gotten our money's worth multiple times over.

Jun 2020
(0)
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Manager

Interfacing and Integration

The product integrates well with our other systems. The integration capabilities are unbelievable....

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product is extremely easy to use, and that has to be a big part of our success. Something that...

Jun 2020
(0)
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Director

Functionality and Upgrades

The solution has been an excellent product with excellent support and excellent maintenance. It is a...

Jun 2020
(0)
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Director

Functionality and Upgrades

My biggest area of concern is being able to get meaningful Excel reports from the data that I am...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we are trying to enter multiple interventions, the system is a little slow. I would like to see...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has provided us with excellent support throughout the pandemic. The vendor is very...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

VigiLanz added a module for opioid stewardship. It was included in the package we had already...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The VigiLanz product does a really nice job of filtering through clinical things. But there is still...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We can create rules based on our institution. VigiLanz has smart rules based on protocols. That is...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

I like the vendor's customer support system. When we first started, the VigiLanz system didn't have...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I knew how things used to be before we had this system, but some of the newer staff members are...

Jun 2020
(0)
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Manager

Service and Support

The vendor came up with a report for us to pull in patients who tested positive for COVID-19, and...

May 2020
(0)
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Manager

Other Observations & Comments

I am not on the money side, but from what I know, the vendor doesn’t nickel-and-dime. I don’t make...

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

VigiLanz puts out webinars at least a couple of times a month just to do ongoing training. A lot of...

May 2020
(0)
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Manager

Service and Support

The part that makes me the happiest is VigiLanz’s customer support because we had a different vendor...

May 2020
(0)
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Manager

Functionality and Upgrades

In terms of what I want the vendor to fix, there are some minor issues with the way we run reports....

May 2020
(0)
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Manager

Service and Support

The technical support is excellent. We have been in pretty good contact with the VigiLanz...

May 2020
(0)
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Manager

Interfacing and Integration

Probably the most challenging part of the VigiLanz implementation was our data integration with the...

May 2020
(0)
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Manager

Functionality and Upgrades

There are some features that could be improved, and the user interface could be a bit better, but...

May 2020
(0)
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Manager

Interfacing and Integration

There are some things we can’t get that limit our ability to use all the functionality in the...

May 2020
(0)
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Manager

Technology

We haven’t had VigiLanz Pharmacy Surveillance that long, so it is hard to say how well the new...

May 2020
(0)
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Manager

Other Observations & Comments

I think we figured out how to integrate VigiLanz Pharmacy Surveillance into our workflow. But I...

May 2020
(0)
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Manager

Other Observations & Comments

Because of the challenges we have had with early setup and integration, I would recommend the...

May 2020
(0)
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Manager

Future Outlook

I hope my overall satisfaction will go up in a year. I think we will get better at using the system....

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have gone from running manual reports and researching specifically targeted things to utilizing...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

We have had some tough times with VigiLanz helping us to achieve our integration and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Historically, VigiLanz has been the leader in innovation, and they still are. That is one of their...

Mar 2020
(0)
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Manager

Other Observations & Comments

I read that we may be entering a winter for AI where every 20 years, everyone overpromises what AI...

Mar 2020
(0)
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Manager

Other Observations & Comments

Over the years, I have suggested that VigiLanz do certain things, then they work with a third party...

Mar 2020
(0)
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Manager

Other Observations & Comments

What I have found unique about VigiLanz is that they have a concierge approach to working with their...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The overall value of VigiLanz's solution is that we are able to take existing tasks that we know...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We looked at what reports were being printed or emailed every day that we could make rules for....

Mar 2020
(0)
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Manager

Implementation and Training

Training with VigiLanz has been a struggle because they had video things that didn’t work. VigiLanz...

Mar 2020
(0)
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Manager

Interfacing and Integration

I have complaints about the user interface. Other than that, I have not had any problems.

Mar 2020
(0)
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Manager

Other Observations & Comments

I hope that VigiLanz continues to do what they are doing. Another vendor we work with promised...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We made the Boolean rules, and after we went live, we were able to save several hours a week that we...

Mar 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

VigiLanz needs to look at artificial intelligence and figure out how they can make their rules...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

VigiLanz's service is very good. VigiLanz is small enough to still be personable. They have grown a...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

VigiLanz has started doing webinars; they record them and have them available whenever we need them....

Feb 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The rating that I would give the system for meeting our needs is really low. There is an enormous...

Feb 2020
(0)
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VP/Other Executive

Service and Support

VigiLanz is very confident in what they do, but I don’t see them as having as big of a vision as...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Antimicrobial Stewardship has really become a core tool for our staff members and the reports and...

Feb 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I was really excited about some additional feeds with Antimicrobial Stewardship, but those have been...

Jan 2020
(0)
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Director

Relationship

I was a little bit more involved with the VigiLanz executives previously, but I don't have any...

Jan 2020
(0)
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Director

ROI / Cost (care and feeding)

Although VigiLanz does not charge for every little thing, they do charge for some things. We don’t...

Jan 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I really like the system’s functionality. I really do love like the alerting and everything that the...

Jan 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I struggle with developing reports in the system. I have spent a lot of time working on that. I have...

Jan 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

The support people at VigiLanz are really nice. They could do better at having conversations. It is...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's ease of use is amazing. I don't feel like people have any issues with the system, and...

Jan 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

Everybody here would love Antimicrobial Stewardship to be better integrated with our EMR, and there...

Jan 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

VigiLanz has been pretty good about keeping all their promises. One of the advantages of using the...

Jan 2020
(0)
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Director

Future Outlook

I am not privy to what the hospital is going to do in the long term, but I haven’t heard that we are...

Jan 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We have had a great interface. The system is easy to access and easy to learn. The system has great...

Jan 2020
(0)
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Director

Functionality and Upgrades

The only downside with reports is that there is great variability with when we get the reports. I...

Jan 2020
(0)
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Director

ROI / Cost (care and feeding)

We have a set fee with VigiLanz for the amount of data we send them. That amount is updated with...

Jan 2020
(0)
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 or  to see details.

Director

Future Outlook

A year from now, I see my satisfaction increasing with VigiLanz because we are getting a function in...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It is a little hard for me to figure out how to add other users, such as people in my organization....

Jan 2020
(0)
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Director

Functionality and Upgrades

The things to improve on are having user-friendly customized reports that the users can put in...

Jan 2020
(0)
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Director

Other Observations & Comments

I haven’t really seen additional technology beyond our own system because I haven’t sought it out.

Jan 2020
(0)
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Director

ROI / Cost (care and feeding)

It is good for VigiLanz to know that their system is quick and reasonably priced, and it is very...

Jan 2020
(0)
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