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VigiLanz Pharmacy Surveillance
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

When we submit a ticket to VigiLanz, they usually get back to us and fix the issue that day. They...

Oct 2021
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Manager

There was one part that VigiLanz couldn't integrate with, but that was more an issue with our EHR....

Oct 2021
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Manager

The implementation took a long time because of some issues with integration. I think most EHRs...

Oct 2021
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Manager

We haven't had any nickel-and-diming from Vigilanz. The price has been basically what they said the...

Oct 2021
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Manager

The upgrades are really quick and easy, and we don't even notice them. The initial training was...

Oct 2021
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(0)
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Manager

I am very happy with VigiLanz Pharmacy Surveillance. We will definitely keep using it. It is easy to...

Oct 2021
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Manager

One of the things that we liked about VigiLanz Pharmacy Surveillance is that it had alerts with the...

Oct 2021
||
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Manager

Our struggles with VigiLanz's software are usually just building the rules to match what we actually...

Oct 2021
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Manager

We use VigiLanz for our antimicrobial stewardship program and also for pharmacist clinical...

Oct 2021
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Manager

We were looking for a tool to help us with calculating the financial impact of our interventions....

Oct 2021
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Manager

The option to have quick review alerts was a really nice enhancement that the vendor made this year....

Oct 2021
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Manager

The vendor is enhancing the existing products, but I don't see a lot of new things coming out other...

Oct 2021
||
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Manager

Our IS resource is great. They are very responsive; they usually respond the same day or within...

Oct 2021
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Manager

We thought we were going to get our historical data backloaded, but there was an incompatibility...

Oct 2021
||
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Manager

When we work on activations and put them into production, they usually work well. It is rare that we...

Oct 2021
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Manager

I rely on the solution a lot, especially for drug adjustments. Now that our census has increased, we...

Oct 2021
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Manager

The vendor will add rules or take away things that we don't need. Sometimes, they will also take...

Oct 2021
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Manager

We have an antimicrobial patient list in the system. In that list, we can add comments that will...

Oct 2021
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Manager

My number one pet peeve with the system is how slow it gets sometimes. The vendor's quick review for...

Oct 2021
||
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Analyst/Coordinator

The clinical rules in the VigiLanz system allow us to drill down and filter information to what we...

Sep 2021
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Analyst/Coordinator

We have been able to expand our clinical side and even go paperless because of the VigiLanz system....

Sep 2021
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Manager

We have received our money’s worth. VigiLanz Pharmacy Surveillance is a good, quality product. It...

Sep 2021
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Manager

VigiLanz offers plenty of webcasts and hosts different training sessions. Training is very available...

Sep 2021
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(0)
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Manager

I am happy with VigiLanz Pharmacy Surveillance. I like that VigiLanz has a pharmacy module and that...

Sep 2021
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Manager

The only thing in the system that I struggle with is the interface. It is not very easy to run...

Sep 2021
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(0)
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Manager

VigiLanz’s support is very good, and there is excellent executive involvement.

Sep 2021
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Manager

When I was at the site level at a hospital, the VigiLanz product was amazing. I really liked it. Now...

Sep 2021
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Manager

VigiLanz has come out with a lot of different modules, and each one has a separate fee. So there is...

Sep 2021
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Director

Unfortunately, VigiLanz Pharmacy Surveillance doesn't integrate with our EMR, though that isn't...

Jul 2021
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(0)
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Director

I really like how customizable the product is. If there is something that I would like to change or...

Jul 2021
||
(0)
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Director

I like how responsive VigiLanz is to my needs. I know the people in charge, and they know me.

Jul 2021
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Manager

Vigilanz makes continual improvements to the product, but they have made fewer improvements in the...

Jun 2021
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Manager

The functionality of the system is very good. VigiLanz is delivering new technology, but it is not...

Jun 2021
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Manager

Vigilanz's support is very good. I may have some complaints, but I like that I have access to a...

Jun 2021
||
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Manager

We have been able to reduce our mortality rate. That is why I am a big fan of the VigiLanz product....

Jun 2021
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(0)
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Manager

Vigilanz Pharmacy Surveillance is a great way for a large health system to communicate the data....

Apr 2021
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Manager

Vigilanz is very responsive to us if there is an issue. I can count on their support team to help us...

Apr 2021
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Manager

I don't know whether the VigiLanz product is part of our long-term plans. Our organization keeps...

Mar 2021
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Manager

I get the vendor's newsletters, and they share all of the things they are trying to do to keep up...

Mar 2021
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Manager

When we have time for trainings, they are great. We don't have time to dedicate to trainings for...

Mar 2021
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Manager

The things that don't work in the system aren't the vendor's fault; those things are due to the fact...

Mar 2021
||
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Manager

The vendor's service is top of the line. Everyone at VigiLanz is responsive, helpful, and rarely...

Mar 2021
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Manager

I don't have a lot of interaction with the vendor's employees. Maybe it is just up to us to figure...

Mar 2021
||
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Director

VigiLanz has had several training sessions that my clinical staff has taken part in. There is also...

Feb 2021
||
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Director

The system has been a really awesome product. It has been really helpful. There was a lot of...

Feb 2021
||
(0)
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Director

VigiLanz sends out alerts and information about interesting things we might want to do. VigiLanz has...

Feb 2021
||
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Director

People have to be willing to put in some work to get the correct reports. The system is quite easy...

Feb 2021
||
(0)
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Director

I really like the VigiLanz product. I have been intimately involved in the build and improvement...

Feb 2021
||
(0)
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Director

VigiLanz's communication is really good on the front end, and there is a lot of thought put into...

Feb 2021
||
(0)
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Director

Data only flows one way for us, and that is from our EMR to the VigiLanz product, but the...

Feb 2021
||
(0)
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Director

We see a lot of benefits to using the VigiLanz product. Our experience has been positive. I don't...

Feb 2021
||
(0)
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Manager

VigiLanz Pharmacy Surveillance's ease of use is definitely a plus with the system. We like being...

Feb 2021
||
(0)
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Manager

VigiLanz is constantly upgrading and enhancing the system. There are a few formatting things that I...

Feb 2021
||
(0)
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Manager

The VigiLanz system has definitely streamlined our workflow. With the pharmacy modules we are using,...

Feb 2021
||
(0)
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Manager

VigiLanz could do a bit better with training. They could give us a global overview of what is...

Feb 2021
||
(0)
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Manager

VigiLanz has been very good at responding to us. They are very proactive. They have developed a lot...

Feb 2021
||
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Manager

The product met the needs we had when we got it. Now we would like it to have telehealth...

Feb 2021
||
(0)
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Manager

VigiLanz does a good job of highlighting things for us, but I wouldn't say that everything is...

Feb 2021
||
(0)
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Manager

I like VigiLanz's responsiveness. On a small scale, when we have an issue or a new thing that we...

Jan 2021
||
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Manager

The responses to COVID-19 from the vendor were really good. VigiLanz was actually pretty advanced in...

Jan 2021
||
(0)
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Manager

Now that I am established, I probably don't see executive involvement as often, but we just did...

Jan 2021
||
(0)
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Analyst/Coordinator

We keep having the same issues over and over with VigiLanz, and when I go to get those fixed, the...

Jan 2021
||
(0)
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Analyst/Coordinator

VigiLanz Pharmacy Surveillance is a great product, but I am the first to say that we aren’t getting...

Jan 2021
||
(0)
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Director

VigiLanz is consistent. They change with the needs of their customer market, but their customer...

Jan 2021
||
(0)
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Director

Throughout the pandemic, VigiLanz has offered the same customer service that they always have. They...

Jan 2021
||
(0)
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Director

VigiLanz has driven excellent outcomes for us. Some of the most expensive outputs of an organization...

Jan 2021
||
(0)
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Director

VigiLanz is ahead of us in interoperability. We have tested the product internally, and we can send...

Jan 2021
||
(0)
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Director

The system is very intuitive. It is one of the easiest systems that we have. VigiLanz expands the...

Jan 2021
||
(0)
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Manager

Everything that VigiLanz has upgraded lately has been very applicable and has worked well. I tend to...

Jan 2021
||
(0)
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Manager

My favorite thing about working with VigiLanz is their support. When I have an issue, I can put in a...

Jan 2021
||
(0)
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Analyst/Coordinator

When I started using VigiLanz Pharmace Surveillance, the vendor held a bunch of webinars that they...

Jan 2021
||
(0)
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Analyst/Coordinator

Some of the solution's functionalities aren't really intuitive. The solution pulls information out...

Jan 2021
||
(0)
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Analyst/Coordinator

I appreciate the vendor's customer support people. I have asked them all kinds of weird questions,...

Jan 2021
||
(0)
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Analyst/Coordinator

I am happy with what VigiLanz has helped us achieve. Their solution has helped us make some...

Jan 2021
||
(0)
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Director

I would like to highlight VigiLanz's support people because they are always very helpful. They are...

Jan 2021
||
(0)
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Director

VigiLanz is always promoting new options and constantly updating the system. I like how customizable...

Jan 2021
||
(0)
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Director

Because the platform is a standalone system, it is not necessarily integrated with many of our other...

Jan 2021
||
(0)
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Manager

The solution has definitely improved. I really like that we can use the antimicrobial stewardship...

Jan 2021
||
(0)
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Manager

VigiLanz has done webinars and in-service training. They are very responsive in helping us create...

Jan 2021
||
(0)
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Analyst/Coordinator

I don't think our clinical manager can live without this product. We have a clinical manager who...

Jan 2021
||
(0)
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Analyst/Coordinator

The integration is not as great as the integration with our EMR vendor. The integration was better...

Jan 2021
||
(0)
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Analyst/Coordinator

I have never had to use the support people. I do get messages from the vendor though, so I am...

Jan 2021
||
(0)
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Director

I am pretty sure VigiLanz's software is not going anywhere because things are going really well....

Jan 2021
||
(0)
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Director

The biggest opportunity for VigiLanz to improve is for them to give us the ability to get data...

Jan 2021
||
(0)
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Director

The system is part of my long-term plan. I don't know whether the hospital will go along with that....

Jan 2021
||
(0)
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Director

VigiLanz has always delivered, and they have always been on top of training. We don't use the system...

Jan 2021
||
(0)
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Director

The system needs to be more user friendly. We want to program the reports we need more easily. The...

Jan 2021
||
(0)
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Manager

Our account manager at VigiLanz is incredible. This individual is wonderful with anything that we...

Jan 2021
||
(0)
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Manager

I would recommend this solution to everybody. VigiLanz has been wonderful. They do exactly what they...

Jan 2021
||
(0)
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Manager

VigiLanz Pharmacy Surveillance has been great. We started out building some general rules that we...

Jan 2021
||
(0)
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Manager

VigiLanz Pharmacy Surveillance makes my chart check a lot easier. It helps me catch things that I...

Jan 2021
||
(0)
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Manager

I miss the auto refresh feature in VigiLanz Pharmacy Surveillance. It was very helpful, especially...

Jan 2021
||
(0)
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Physician

We don't use VigiLanz Pharmacy Surveillance as much as we could. VigiLanz helps us as much as they...

Jan 2021
||
(0)
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Physician

I can hit a button in the system and get any background anytime I need it. If people have been...

Jan 2021
||
(0)
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Director

The solution isn't integrated with our EHR. Granted, we have the interface feeds to send data and to...

Dec 2020
||
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Director

The vendor is very responsive to emails and to any issues or questions that we send. If the vendor...

Dec 2020
||
(0)
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VP/Other Executive

We are absolutely getting our money's worth. That is something that stands out to me about the...

Nov 2020
||
(0)
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VP/Other Executive

The vendor has made a lot of progress with just the look and feel of the system. The challenge is...

Nov 2020
||
(0)
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VP/Other Executive

I appreciate the very low sales pressure from the vendor. With some of the experiences I have had...

Nov 2020
||
(0)
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Physician

VigiLanz did not nickel-and-dime us in the past, but recently with the contract negotiation, there...

Nov 2020
||
(0)
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Physician

The interoperability with VigiLanz Pharmacy Surveillance is pretty good. There are some things we...

Nov 2020
||
(0)
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Physician

With the system, we can pop in dates, hit a button, and have instant antibiotic grams. Because...

Nov 2020
||
(0)
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Physician

VigiLanz is wonderfully helpful anytime we need something. They get right on things. The ongoing...

Nov 2020
||
(0)
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Physician

I would tell someone looking into VigiLanz to be sure to read the part of the contract about the...

Nov 2020
||
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