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Access info about Pharmacy Surveillance on your dashboard or bookmark under

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VigiLanz Pharmacy Surveillance Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Vigilanz Pharmacy Surveillance is a great way for a large health system to communicate the data....

Apr 2021
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Manager

Vigilanz is very responsive to us if there is an issue. I can count on their support team to help us...

Apr 2021
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Manager

I don't know whether the VigiLanz product is part of our long-term plans. Our organization keeps...

Mar 2021
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Manager

I get the vendor's newsletters, and they share all of the things they are trying to do to keep up...

Mar 2021
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Manager

When we have time for trainings, they are great. We don't have time to dedicate to trainings for...

Mar 2021
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Manager

The things that don't work in the system aren't the vendor's fault; those things are due to the fact...

Mar 2021
(0)
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Manager

The vendor's service is top of the line. Everyone at VigiLanz is responsive, helpful, and rarely...

Mar 2021
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Manager

I don't have a lot of interaction with the vendor's employees. Maybe it is just up to us to figure...

Mar 2021
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Director

VigiLanz has had several training sessions that my clinical staff has taken part in. There is also...

Feb 2021
(0)
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Director

The system has been a really awesome product. It has been really helpful. There was a lot of...

Feb 2021
(0)
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Director

VigiLanz sends out alerts and information about interesting things we might want to do. VigiLanz has...

Feb 2021
(0)
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Director

People have to be willing to put in some work to get the correct reports. The system is quite easy...

Feb 2021
(0)
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Director

I really like the VigiLanz product. I have been intimately involved in the build and improvement...

Feb 2021
(0)
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Director

VigiLanz's communication is really good on the front end, and there is a lot of thought put into...

Feb 2021
(0)
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Director

Data only flows one way for us, and that is from our EMR to the VigiLanz product, but the...

Feb 2021
(0)
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Director

We see a lot of benefits to using the VigiLanz product. Our experience has been positive. I don't...

Feb 2021
(0)
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Manager

VigiLanz Pharmacy Surveillance's ease of use is definitely a plus with the system. We like being...

Feb 2021
(0)
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Manager

VigiLanz is constantly upgrading and enhancing the system. There are a few formatting things that I...

Feb 2021
(0)
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Manager

The VigiLanz system has definitely streamlined our workflow. With the pharmacy modules we are using,...

Feb 2021
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Manager

VigiLanz could do a bit better with training. They could give us a global overview of what is...

Feb 2021
(0)
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Manager

VigiLanz has been very good at responding to us. They are very proactive. They have developed a lot...

Feb 2021
(0)
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Manager

The product met the needs we had when we got it. Now we would like it to have telehealth...

Feb 2021
(0)
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Manager

VigiLanz does a good job of highlighting things for us, but I wouldn't say that everything is...

Feb 2021
(0)
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Manager

I like VigiLanz's responsiveness. On a small scale, when we have an issue or a new thing that we...

Jan 2021
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Manager

The responses to COVID-19 from the vendor were really good. VigiLanz was actually pretty advanced in...

Jan 2021
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Manager

Now that I am established, I probably don't see executive involvement as often, but we just did...

Jan 2021
(0)
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Analyst/Coordinator

We keep having the same issues over and over with VigiLanz, and when I go to get those fixed, the...

Jan 2021
(0)
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Analyst/Coordinator

VigiLanz Pharmacy Surveillance is a great product, but I am the first to say that we aren’t getting...

Jan 2021
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Director

VigiLanz is consistent. They change with the needs of their customer market, but their customer...

Jan 2021
(0)
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Director

Throughout the pandemic, VigiLanz has offered the same customer service that they always have. They...

Jan 2021
(0)
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Director

VigiLanz has driven excellent outcomes for us. Some of the most expensive outputs of an organization...

Jan 2021
(0)
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Director

VigiLanz is ahead of us in interoperability. We have tested the product internally, and we can send...

Jan 2021
(0)
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Director

The system is very intuitive. It is one of the easiest systems that we have. VigiLanz expands the...

Jan 2021
(0)
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Manager

Everything that VigiLanz has upgraded lately has been very applicable and has worked well. I tend to...

Jan 2021
(0)
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Manager

My favorite thing about working with VigiLanz is their support. When I have an issue, I can put in a...

Jan 2021
(0)
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Analyst/Coordinator

When I started using VigiLanz Pharmace Surveillance, the vendor held a bunch of webinars that they...

Jan 2021
(0)
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Analyst/Coordinator

Some of the solution's functionalities aren't really intuitive. The solution pulls information out...

Jan 2021
(0)
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Analyst/Coordinator

I appreciate the vendor's customer support people. I have asked them all kinds of weird questions,...

Jan 2021
(0)
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Analyst/Coordinator

I am happy with what VigiLanz has helped us achieve. Their solution has helped us make some...

Jan 2021
(0)
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Director

I would like to highlight VigiLanz's support people because they are always very helpful. They are...

Jan 2021
(0)
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Director

VigiLanz is always promoting new options and constantly updating the system. I like how customizable...

Jan 2021
(0)
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Director

Because the platform is a standalone system, it is not necessarily integrated with many of our other...

Jan 2021
(0)
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Manager

The solution has definitely improved. I really like that we can use the antimicrobial stewardship...

Jan 2021
(0)
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Manager

VigiLanz has done webinars and in-service training. They are very responsive in helping us create...

Jan 2021
(0)
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Analyst/Coordinator

I don't think our clinical manager can live without this product. We have a clinical manager who...

Jan 2021
(0)
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Analyst/Coordinator

The integration is not as great as the integration with our EMR vendor. The integration was better...

Jan 2021
(0)
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Analyst/Coordinator

I have never had to use the support people. I do get messages from the vendor though, so I am...

Jan 2021
(0)
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Director

I am pretty sure VigiLanz's software is not going anywhere because things are going really well....

Jan 2021
(0)
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Director

The biggest opportunity for VigiLanz to improve is for them to give us the ability to get data...

Jan 2021
(0)
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Director

The system is part of my long-term plan. I don't know whether the hospital will go along with that....

Jan 2021
(0)
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Director

VigiLanz has always delivered, and they have always been on top of training. We don't use the system...

Jan 2021
(0)
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Director

The system needs to be more user friendly. We want to program the reports we need more easily. The...

Jan 2021
(0)
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Manager

Our account manager at VigiLanz is incredible. This individual is wonderful with anything that we...

Jan 2021
(0)
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Manager

I would recommend this solution to everybody. VigiLanz has been wonderful. They do exactly what they...

Jan 2021
(0)
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Manager

VigiLanz Pharmacy Surveillance has been great. We started out building some general rules that we...

Jan 2021
(0)
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Manager

VigiLanz Pharmacy Surveillance makes my chart check a lot easier. It helps me catch things that I...

Jan 2021
(0)
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Manager

I miss the auto refresh feature in VigiLanz Pharmacy Surveillance. It was very helpful, especially...

Jan 2021
(0)
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Physician

We don't use VigiLanz Pharmacy Surveillance as much as we could. VigiLanz helps us as much as they...

Jan 2021
(0)
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Physician

I can hit a button in the system and get any background anytime I need it. If people have been...

Jan 2021
(0)
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Director

The solution isn't integrated with our EHR. Granted, we have the interface feeds to send data and to...

Dec 2020
(0)
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Director

The vendor is very responsive to emails and to any issues or questions that we send. If the vendor...

Dec 2020
(0)
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VP/Other Executive

We are absolutely getting our money's worth. That is something that stands out to me about the...

Nov 2020
(0)
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VP/Other Executive

The vendor has made a lot of progress with just the look and feel of the system. The challenge is...

Nov 2020
(0)
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VP/Other Executive

I appreciate the very low sales pressure from the vendor. With some of the experiences I have had...

Nov 2020
(0)
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Physician

VigiLanz did not nickel-and-dime us in the past, but recently with the contract negotiation, there...

Nov 2020
(0)
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Physician

The interoperability with VigiLanz Pharmacy Surveillance is pretty good. There are some things we...

Nov 2020
(0)
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Physician

With the system, we can pop in dates, hit a button, and have instant antibiotic grams. Because...

Nov 2020
(0)
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Physician

VigiLanz is wonderfully helpful anytime we need something. They get right on things. The ongoing...

Nov 2020
(0)
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Physician

I would tell someone looking into VigiLanz to be sure to read the part of the contract about the...

Nov 2020
(0)
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Manager

VigiLanz does a lot of screening for us and saves us so much work. Instead of reviewing charts...

Aug 2020
(0)
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Manager

I don’t think there is any nickel-and-diming with VigiLanz. Anytime there is an update or an...

Jun 2020
(0)
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Manager

There are always updates with VigiLanz, but I don’t particularly know how those will affect me in...

Jun 2020
(0)
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Manager

If people were considering VigiLanz's system, I would tell them we really enjoy the program. It is...

Jun 2020
(0)
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Manager

VigiLanz's system can send messages through our email, and the messages are HIPAA encrypted. If...

Jun 2020
(0)
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Manager

VigiLanz could improve their implementations and upgrades, but overall, the vendor is really good....

Jun 2020
(0)
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Manager

We are happy with VigiLanz, and the product is holding true to all of VigiLanz's promises. Our basic...

Jun 2020
(0)
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Manager

Whenever we need anything, VigiLanz responds to our help tickets quickly. They are proactive, and...

Jun 2020
(0)
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Manager

VigiLanz has a VP who is frequently in contact with our team as needed, so the vendor's executive...

Jun 2020
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Manager

Our reporting is definitely tangible. We are able to report through VigiLanz's system. The only...

Jun 2020
(0)
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Manager

VigiLanz was great at supporting us through the COVID-19 crisis. That goes along with everything...

Jun 2020
(0)
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Manager

We have gotten our money's worth multiple times over.

Jun 2020
(0)
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Manager

The product integrates well with our other systems. The integration capabilities are unbelievable....

Jun 2020
(0)
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Manager

The product is extremely easy to use, and that has to be a big part of our success. Something that...

Jun 2020
(0)
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Director

The solution has been an excellent product with excellent support and excellent maintenance. It is a...

Jun 2020
(0)
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Director

My biggest area of concern is being able to get meaningful Excel reports from the data that I am...

Jun 2020
(0)
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Analyst/Coordinator

When we are trying to enter multiple interventions, the system is a little slow. I would like to see...

Jun 2020
(0)
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Analyst/Coordinator

The vendor has provided us with excellent support throughout the pandemic. The vendor is very...

Jun 2020
(0)
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Analyst/Coordinator

VigiLanz added a module for opioid stewardship. It was included in the package we had already...

Jun 2020
(0)
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Analyst/Coordinator

The VigiLanz product does a really nice job of filtering through clinical things. But there is still...

Jun 2020
(0)
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Analyst/Coordinator

We can create rules based on our institution. VigiLanz has smart rules based on protocols. That is...

Jun 2020
(0)
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Analyst/Coordinator

I like the vendor's customer support system. When we first started, the VigiLanz system didn't have...

Jun 2020
(0)
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Analyst/Coordinator

I knew how things used to be before we had this system, but some of the newer staff members are...

Jun 2020
(0)
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Manager

The vendor came up with a report for us to pull in patients who tested positive for COVID-19, and...

May 2020
(0)
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Manager

I am not on the money side, but from what I know, the vendor doesn’t nickel-and-dime. I don’t make...

May 2020
(0)
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Manager

VigiLanz puts out webinars at least a couple of times a month just to do ongoing training. A lot of...

May 2020
(0)
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Manager

The part that makes me the happiest is VigiLanz’s customer support because we had a different vendor...

May 2020
(0)
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Manager

In terms of what I want the vendor to fix, there are some minor issues with the way we run reports....

May 2020
(0)
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Manager

The technical support is excellent. We have been in pretty good contact with the VigiLanz...

May 2020
(0)
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Manager

Probably the most challenging part of the VigiLanz implementation was our data integration with the...

May 2020
(0)
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Manager

There are some features that could be improved, and the user interface could be a bit better, but...

May 2020
(0)
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Manager

There are some things we can’t get that limit our ability to use all the functionality in the...

May 2020
(0)
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Manager

We haven’t had VigiLanz Pharmacy Surveillance that long, so it is hard to say how well the new...

May 2020
(0)
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Manager

I think we figured out how to integrate VigiLanz Pharmacy Surveillance into our workflow. But I...

May 2020
(0)
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Manager

Because of the challenges we have had with early setup and integration, I would recommend the...

May 2020
(0)
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Manager

I hope my overall satisfaction will go up in a year. I think we will get better at using the system....

May 2020
(0)
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