VigiLanz Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I have asked VigiLanz to build various custom reports for me to collect data, and to be honest, I...
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Product
When I go into regular and ad hoc reports, which for our facility are a couple of pages long, I...
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Product, Value
I have found great utility with VigiLanz Pharmacy Surveillance. It is very helpful and is a great...
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Operations
We haven't had a meeting with VigiLanz in a long time. They post emails and learning sessions, but...
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Culture, Loyalty
Whether VigiLanz's system is part of our long-term plans is questionable. I'm not quite sure yet....
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Product, Value
The integration between the EHR information and the rules that the system currently has and the ones...
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Relationship, Product
If we are trying to add something to VigiLanz's system to survey, VigiLanz helps us really quickly....
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Product
The stuff that is related to the NHSN application always seems to carry over well. We haven't had...
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Relationship
When we contact the help desk people, it is easy to get input when we are having issues. There is...
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Relationship, Value
The patient safety components of VigiLanz Pharmacy Surveillance pay for the program, so it is a...
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Relationship
VigiLanz is very proactive in terms of staying in touch with us. They have regular calls with us...
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Operations, Product
Some of the reporting functionality in VigiLanz Pharmacy Surveillance takes some training or...
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Product
I may not be aware of things in VigiLanz Pharmacy Surveillance from a functionality perspective, but...
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Product
We use VigiLanz's system for patient safety, and the infection-prevention team members use it for...
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Product
The main thing that needs to be improved in VigiLanz's system is the reporting. There are a lot of...
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Relationship, Product
We have a weird EHR, but VigiLanz tries their best to get the integrations to work. The issue is not...
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Relationship
When I have issues, VigiLanz tries to work on and figure out the problem as well as they can. If I...
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Relationship, Product
Our overall experience with VigiLanz has been very good. Their customer service is top-notch, and...
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Relationship, Product
VigiLanz is excellent when I put in a request for a data report. They create one for me fairly...
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Operations, Product
I haven't noticed any glitches with any new upgrades or modifications. The modifications are not...
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Relationship
VigiLanz has always been amazing at getting us people who can solve our problems. If I have an issue...
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Relationship, Product
The modules in this solution are easy to use for tracking events, stewardship, and infection...
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Operations, Product
I have never been to VigiLanz's university; I just figured out how to use VigiLanz Pharmacy...
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Relationship
VigiLanz has updated some of their versions, and they have timely maintenance. They also send stuff...
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Loyalty, Product
With the advent of AI, organizations must consider how they will improve and remain relevant....
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Product, Value
VigiLanz Pharmacy Surveillance is a useful tool. It covers our bases and then some, and it can do...
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Relationship
I don't receive much personal communication from VigiLanz. When using VigiLanz Pharmacy...
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Relationship
The only disappointment I have with the product is the troubleshooting when we have downtime. One...
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Product, Value
We use the product for our daily workflow, so it works very well for our pharmacists to access their...
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Relationship
I have interacted with someone who was empowered to solve my problems, but it took a long time and a...
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Relationship, Product
I really do love the product and the way it works. It just creates a lot of chaos and difficulty...
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Culture, Product
With VigiLanz, pretty much all medication is used, and the components of the system that I use are...
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Relationship, Operations
When it comes to proactivity, I don't really know how much information we get from VigiLanz. I don't...
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Relationship, Product
I don't know that VigiLanz markets their platform for the way we are using it. My team does...
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Relationship
VigiLanz’s executives may be contacting other people. I don't usually hear too much from them. I...
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Operations
Training may have been something that was always offered by VigiLanz, and it may have gone to...
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Operations, Product
VigiLanz Pharmacy Surveillance is pretty easy to use. There is no application that we can use as a...
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Operations
Superuser training specifically for rule building and data validation is the most important with...
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Loyalty
We are leaving VigiLanz's product because we are now part of an organization that is forcing a...
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Operations, Product
The design of the system is really nice. It is very user-friendly, and there are not too many tasks....
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Product
There are some functions that we want in the system. I know other places can have a certain report,...
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Relationship
We submit many tickets to VigiLanz's customer support team, and sometimes the tickets don't go...
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Operations, Value
Other sites that are considering VigiLanz should make sure they have adequate time for the data...
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Relationship, Operations
In some aspects, VigiLanz is really excellent and responsive, but it depends on who we get as our...
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Value
VigiLanz made a big promise to us and created an interface for us. Basically, if we send VigiLanz...
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Operations, Product, Value
VigiLanz's system is very user-friendly and pretty easy. It is really useful but not perfect. There...
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Relationship
During an upgrade process, VigiLanz was helpful and timely. I like the technical support from...
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Loyalty, Relationship
The vendor is good at support. VigiLanz is always responsive when I open tickets for optimizations...
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Loyalty, Product
Having integration would increase the value of the product. The product is an outside application...
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Culture, Value
VigiLanz does have add-ons that we could choose to add or not add. If I wanted to add on a little...
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Relationship
VigiLanz’s regional representative has been assigned to my location for a year, but I just met them....
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Product
We use VigiLanz Pharmacy Surveillance not only for pharmacy decision support but also for the...
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Operations, Product
The solution's upgrades are just done in the background. There isn't really any downtime for those...
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Relationship
We have a customer success person assigned to us, but we aren't getting the same level of service...
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Loyalty, Value
We get a lot of value out of the rule engine and rules that VigiLanz builds. Those fire alerts for...
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Loyalty, Product
The product's ability to pull data from our EHR and combine it in the ways we ask it to is pretty...
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Operations, Product
There is a lot of information on each patient and a lot of different tabs we can use in VigiLanz...
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Value
We are a smaller organization, so we do pay a pretty good chunk of money for VigiLanz Pharmacy...
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Relationship, Product, Value
The vendor has been really good at delivering new technology that meets our needs. I requested that...
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Relationship
VigiLanz's support is very fast. I don't know whether there is a phone, but anytime I use the online...
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Relationship, Product
The system is easy to use. The vendor is continually updating and adding features to make it even...
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Relationship, Product
There was only one suggestion or change to the system that VigiLanz hasn't made, but they have...
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Relationship, Operations
VigiLanz communicates everything on their website, and when we first log in to their software,...
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Product
VigiLanz Pharmacy Surveillance gets a ton of feeds from Epic for different details, and the solution...
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Relationship, Product
VigiLanz is up front. They are always looking at the latest trends, and they build a bunch of...
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Loyalty
Epic has a bit of functionality that they are still working on, but it will replace the need for us...
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Relationship
VigiLanz is very stable. They have a request queue for reports and any tickets or issues, and they...
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Relationship
VigiLanz is all web support. They don't do anything on the phone, and every once in a while, I would...
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Culture, Value
We haven't had any surprise charges or anything from VigiLanz. There are no extra charges for...
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Relationship, Operations
There are some daily feeds that we are still working on in VigiLanz Pharmacy Surveillance, but...
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Relationship, Operations
VigiLanz is very helpful. They are a great group of folks. We have a lot of customized reports, and...
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Operations
VigiLanz didn't have anybody come on-site for us during our implementation, but they are really good...
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Product
None of our users have any trouble with VigiLanz Pharmacy Surveillance. People from our pharmacy...
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Relationship
VigiLanz's support comes by opening electronic tickets. While we don't get to speak to a person...
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Value
VigiLanz does a really great job of driving tangible outcomes. We utilize the customizable aspects...
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Relationship, Value
VigiLanz is really good at helping us customize, so instead of treating us like a cookie-cutter...
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Relationship, Operations
In the beginning when we were getting VigiLanz Pharmacy Surveillance set up, we didn't have any...
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Product
There are some things, like antibiogram features, that we would like in VigiLanz Pharmacy...
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Relationship, Product
VigiLanz does the best they can, but we do have some issues relating to integration that the vendor...
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Product, Value
VigiLanz Pharmacy Surveillance is really easy, and it saves us a lot of time because it identifies...
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Relationship
VigiLanz’s customer support is excellent.
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Loyalty, Relationship, Product
The product helps us with our clinical decision support. We can build rules that are specific to our...
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Relationship
The vendor immediately updated things in the system for the flu. That was great. The vendor's...
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Value
Some of my satisfaction with the system's ability to drive tangible outcomes comes from the fact...
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Value
There are a lot of things that come with VigiLanz Pharmacy Surveillance that VigiLanz doesn't charge...
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Product
The system can't pull everything from our EMR to build reports. I can't really fault VigiLanz for...
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Operations
Most things about the product are really good. The product is worth its price. Its upgrades have...
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Loyalty, Product
We have real-time alerting in VigiLanz Pharmacy Surveillance, and as alerts happen throughout the...
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Loyalty
VigiLanz Pharmacy Surveillance is like a downtime system for us. We weren’t able to get into our EHR...
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Relationship, Operations
VigiLanz could have better communication when it comes to upgrades. We do a lot of back-and-forth...
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Product
Overall, VigiLanz Pharmacy Surveillance is a great system. All of our staff members love it. I like...
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Product
It would be nice if VigiLanz Pharmacy Surveillance fed information into our EMR, but I am not sure...
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Product, Value
I love VigiLanz Pharmacy Surveillance. It is a great surveillance system on the antimicrobial...
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Loyalty, Relationship
I was concerned about the acquisition of VigiLanz by Inovalon, but up to this point, I have not seen...
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Operations
When we first went live with VigiLanz, they were fantastic to work with and had very quick...
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Product
We would like to create super customizable reports in VigiLanz's system. We can do some...
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Operations
We have VigiLanz's program that helps orient us with the system. But sometimes, it would be nice to...
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Relationship, Operations
The vendor doesn't keep all of their promises. That is mostly in terms of functionalities that...
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Culture, Value
VigiLanz doesn't charge for every little thing. We weren't charged for the extra support that they...
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Product
There are still some inefficiencies in the product, like putting in manual activation in terms of...
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Relationship
Some of my outstanding tickets were closed, but I didn't know about that. VigiLanz was acquired by a...
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Loyalty
Our organization decided to switch all of our sites to the same vendor's system. That is why we are...
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Operations, Product
Things have gotten better in the last year. That has mostly been because we wrapped up a really big...
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Loyalty, Operations, Product
The product is very intuitive to use, and I like its formatting. It is very visually appealing for...
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Relationship
VigiLanz has struggled more the last couple of years with giving us the kind of reports we are...
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Relationship
We have had a relationship with VigiLanz for years, and there is nothing we have asked from them...
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Relationship
Things have been fine with VigiLanz over the past year. The vendor has certainly undergone some...
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Loyalty, Product
Over the past year, VigiLanz has followed through on a number of innovations that we were working on...
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Loyalty, Product
I don't have a level of comparison for the system, but I would still say that its reporting...
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Culture
The changes I have noticed have been with VigiLanz's external visibility, like their website. I was...
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Product
VigiLanz Pharmacy Surveillance is very functional for me, and I use it on a daily basis. It brings a...
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Relationship
We had a change in our microbiology flow this past year, and VigiLanz was very good at working with...
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Relationship, Operations
VigiLanz has set up regular meetings with our group, and they will build rules, do training with us,...
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Relationship, Product
I will support VigiLanz, and when I am asked about it, I tell people why I think it has better...
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Product
I pause when I am asked to remove some of my alerts in my specialty, but then what is reassuring is...
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Loyalty
We continue to support VigiLanz rather than going to some of the programs within Epic. Our director...
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Relationship
I do hear from VigiLanz’s executive members, and that is interesting as an end user because...
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Product
VigiLanz’s reports are user friendly. I can download them as Excel files, but how we pull the...
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Relationship, Operations
We did know that Inovalon was acquired by VigiLanz. VigiLanz had one of their staff members reach...
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Relationship
The customizable alerts in VigiLanz Pharmacy Surveillance are really nice, and VigiLanz will also...
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Operations, Product
VigiLanz Pharmacy Surveillance is a little challenging for new end users to train on.
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Relationship
We have our dedicated consultants specific to our facility from VigiLanz, but it would be nice if...
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