VigiLanz Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
The product helps us with our clinical decision support. We can build rules that are specific to our...
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Relationship
The vendor immediately updated things in the system for the flu. That was great. The vendor's...
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Value
Some of my satisfaction with the system's ability to drive tangible outcomes comes from the fact...
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Value
There are a lot of things that come with VigiLanz Pharmacy Surveillance that VigiLanz doesn't charge...
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Product
The system can't pull everything from our EMR to build reports. I can't really fault VigiLanz for...
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Operations
Most things about the product are really good. The product is worth its price. Its upgrades have...
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Loyalty, Product
We have real-time alerting in VigiLanz Pharmacy Surveillance, and as alerts happen throughout the...
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Loyalty
VigiLanz Pharmacy Surveillance is like a downtime system for us. We weren’t able to get into our EHR...
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Relationship, Operations
VigiLanz could have better communication when it comes to upgrades. We do a lot of back-and-forth...
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Product
Overall, VigiLanz Pharmacy Surveillance is a great system. All of our staff members love it. I like...
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Product
It would be nice if VigiLanz Pharmacy Surveillance fed information into our EMR, but I am not sure...
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Product, Value
I love VigiLanz Pharmacy Surveillance. It is a great surveillance system on the antimicrobial...
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Loyalty, Relationship
I was concerned about the acquisition of VigiLanz by Inovalon, but up to this point, I have not seen...
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Operations
When we first went live with VigiLanz, they were fantastic to work with and had very quick...
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Product
We would like to create super customizable reports in VigiLanz's system. We can do some...
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Operations
We have VigiLanz's program that helps orient us with the system. But sometimes, it would be nice to...
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Relationship, Operations
The vendor doesn't keep all of their promises. That is mostly in terms of functionalities that...
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Culture, Value
VigiLanz doesn't charge for every little thing. We weren't charged for the extra support that they...
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Product
There are still some inefficiencies in the product, like putting in manual activation in terms of...
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Relationship
Some of my outstanding tickets were closed, but I didn't know about that. VigiLanz was acquired by a...
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Loyalty
Our organization decided to switch all of our sites to the same vendor's system. That is why we are...
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Operations, Product
Things have gotten better in the last year. That has mostly been because we wrapped up a really big...
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Loyalty, Operations, Product
The product is very intuitive to use, and I like its formatting. It is very visually appealing for...
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Relationship
VigiLanz has struggled more the last couple of years with giving us the kind of reports we are...
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Relationship
We have had a relationship with VigiLanz for years, and there is nothing we have asked from them...
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Relationship
Things have been fine with VigiLanz over the past year. The vendor has certainly undergone some...
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Loyalty, Product
Over the past year, VigiLanz has followed through on a number of innovations that we were working on...
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Loyalty, Product
I don't have a level of comparison for the system, but I would still say that its reporting...
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Culture
The changes I have noticed have been with VigiLanz's external visibility, like their website. I was...
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Product
VigiLanz Pharmacy Surveillance is very functional for me, and I use it on a daily basis. It brings a...
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Relationship
We had a change in our microbiology flow this past year, and VigiLanz was very good at working with...
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Relationship, Operations
VigiLanz has set up regular meetings with our group, and they will build rules, do training with us,...
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Relationship, Product
I will support VigiLanz, and when I am asked about it, I tell people why I think it has better...
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Product
I pause when I am asked to remove some of my alerts in my specialty, but then what is reassuring is...
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Loyalty
We continue to support VigiLanz rather than going to some of the programs within Epic. Our director...
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Relationship
I do hear from VigiLanz’s executive members, and that is interesting as an end user because...
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Product
VigiLanz’s reports are user friendly. I can download them as Excel files, but how we pull the...
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Relationship, Operations
We did know that Inovalon was acquired by VigiLanz. VigiLanz had one of their staff members reach...
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Relationship
The customizable alerts in VigiLanz Pharmacy Surveillance are really nice, and VigiLanz will also...
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Operations, Product
VigiLanz Pharmacy Surveillance is a little challenging for new end users to train on.
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Relationship
We have our dedicated consultants specific to our facility from VigiLanz, but it would be nice if...
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Relationship, Operations
VigiLanz is always right on time with their upgrades. I don't feel like there are as many...
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Relationship, Operations
VigiLanz goes to many conferences, and they listen to their user groups. They also hire consultants....
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Relationship
VigiLanz is very proactive. They do a really good job with the pharmacy area. Our satisfaction with...
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Relationship
There are some things that VigiLanz has tried to do that have taken a long time and that haven't...
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Relationship, Product
There are some things that VigiLanz needs to improve. On the pharmacy side, they have provided more...
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Product
We have more data than most places can handle, but I can still run reports and everything with...
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Relationship
VigiLanz just got purchased by another company, Inovalon. In fact, they are already starting to say...
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Relationship, Product
We are continuing to work with VigiLanz. We would like to see some natural language processing...
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Product, Value
We have some great returns on investment in pharmacy from using the VigiLanz Pharmacy Surveillance...
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Loyalty, Relationship
We went live with the VigiLanz Pharmacy Surveillance tool first, and it is the relationship and...
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Relationship
VigiLanz’s support is what we have been using most. We continue to have little things pop up, and...
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Product
We like that VigiLanz promotes some of the functionality we don't use, but we don't use it for a...
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Product
We use VigiLanz Pharmacy Surveillance as a supplementary antimicrobial stewardship program. We use...
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Product
The hardest part of VigiLanz Pharmacy Surveillance is the archiving. We pulled as many records as we...
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Operations
There is a virtual training class for the more frequent users of VigiLanz Pharmacy Surveillance, and...
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Loyalty, Relationship, Product
To those who will start working with VigiLanz, I emphasize customizability and support. VigiLanz has...
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Product
The drawback is workflow and integration to the EHR. VigiLanz Pharmacy Surveillance is a separate...
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Operations, Product
VigiLanz Pharmacy Surveillance is a really cool tool. Going through the alerts is easy, but if we...
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Product
VigiLanz has some recommendations on the back end, but at the end of the day, the system is kind of...
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Loyalty, Value
VigiLanz is great. They have a phenomenal baseline product, but I haven't really seen them innovate...
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Value
VigiLanz Pharmacy Surveillance is not the least expensive product out there. We have been challenged...
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Relationship, Product
Once in a while, it takes VigiLanz longer than I would like to get something updated for us, but...
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Product
I'm not sure that we have been approached heavily by VigiLanz about getting their product more...
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Relationship, Product
Some improvement in creating reports would be good. It takes a bit of savviness to get information...
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Relationship
If I enter a ticket, I usually get a response in 24 hours or less. The vendor acknowledges that we...
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Relationship
VigiLanz hasn’t always been proactive, but now if they anticipate a service outage or update, they...
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Relationship, Product
Since our focus in working with VigiLanz Pharmacy Surveillance is on medication-related things, when...
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Product
The whole point of the product is to listen for triggers that are hard to see otherwise around...
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Product, Value
VigiLanz Pharmacy Surveillance is a phenomenal tool that has a lot of potential. Things just depend...
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Relationship
VigiLanz’s team is great to work with. They are open to our ideas and try to make them actionable....
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Product, Value
The product can work, and it is great to streamline things. Things just depend on the rules that...
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Operations
During the go-live, we still had questions and rules or alerts in the system that were not well...
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Relationship, Product
VigiLanz could work on making the product better for people who are not as tech savvy and who want...
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Relationship
The support team from VigiLanz is excellent. The human side of it in particular is really top notch.
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Relationship
VigiLanz is on top of everything. They do great work. Everything is as promised. If we need anything...
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Product, Value
VigiLanz Pharmacy Surveillance does what it says, and it does pretty much everything we need it to....
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Relationship, Operations
A lot is going well with VigiLanz. They continue to make improvements, but they are also very...
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Product, Value
I would tell everyone to get VigiLanz Pharmacy Surveillance. It is pretty great. I would tell a peer...
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Relationship
VigiLanz has been very helpful with getting things going regarding the CMS requirement that we...
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Loyalty, Product
I have had more interactions with our pharmacists lately, and they all seem very happy with...
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Loyalty, Relationship, Operations
Our challenge right now is a communication problem with VigiLanz's project managers. We have asked...
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Relationship
With VigiLanz Pharmacy Surveillance, we can run a lot of reports and have automated rules that alert...
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Product
We would like to be able to access data more readily and customize reports in VigiLanz Pharmacy Surveillance....
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Product
We use VigiLanz Pharmacy Surveillance all day every day for everything we need. It is super...
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Relationship
We typically don't have downtime with VigiLanz Pharmacy Surveillance. It only happens very rarely....
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Value
VigiLanz Pharmacy Surveillance is definitely worth the money we pay for it, and I would recommend...
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Operations
VigiLanz is a pleasant vendor to work with. They were great during an upgrade and service addition....
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Product
VigiLanz Pharmacy Surveillance works exactly as intended, and when it doesn’t, it is easily fixed....
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Product
We need interoperability for the NHSN antimicrobial stewardship submission, and VigiLanz Pharmacy...
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Relationship
VigiLanz is quick to resolve support issues and easy to get ahold of. The vendor's communication is...
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Loyalty, Product
VigiLanz Pharmacy Surveillance has a great data filtering system. The alerts we can set up for...
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Relationship, Operations
VigiLanz has been sending out upgrades over the last year more regularly, adding extra services....
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Product
Our EMR has an issue where it doesn't play well with other systems at all, and VigiLanz has actually...
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Relationship, Product
VigiLanz Pharmacy Surveillance is very easy and user friendly. We have been able to build rules, and...
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Relationship
VigiLanz’s support is very fast. I rarely use anything on the phone. We can request and set up a...
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Product, Value
VigiLanz Pharmacy Surveillance is a great product that is very helpful. We do all our antibiotic...
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Operations
We could have received better training and communication from the vendor during our upgrades. It...
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Relationship
I don't get a whole lot of support from VigiLanz. That could be because I don't reach out to actual...
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Product, Value
The system has been very beneficial for us. It has a lot of information in one area to assess the...
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Product
One of VigiLanz Pharmacy Surveillance’s biggest strengths is ease of use. I'm not necessarily super...
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Product
I like the different reports we can generate in VigiLanz Pharmacy Surveillance depending on what we...
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Relationship, Product
If we find something that should have been alerted to us in VigiLanz Pharmacy Surveillance, like a...
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Product
The alerts in VigiLanz Pharmacy Surveillance are based on rules, and we can search and look at the...
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Product, Value
Our results with VigiLanz Pharmacy Surveillance come down to us trying to tie the productivity of...
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Relationship
VigiLanz is responsive. They take some time, but they are responsive. We have been able to benefit...
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Operations, Product
The biggest challenge for us with VigiLanz Pharmacy Surveillance is being able to extract reliable...
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Operations
The implementation of VigiLanz Pharmacy Surveillance was fine. The vendor gives good updates. For...
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Product
One of the biggest points of feedback we had, because we had a decentralized program, was about...
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Product
The need not being met by VigiLanz is the metrics for tracking productivity. Intervention...
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Product, Value
VigiLanz Pharmacy Surveillance has been very helpful for us. It has transformed the way we have been...
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Loyalty, Product
I don't have any issues with VigiLanz Pharmacy Surveillance. VigiLanz was just bought, so they are...
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Loyalty
Whether VigiLanz Pharmacy Surveillance is part of our long-term plans depends because we are looking...
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Product, Value
There are other products that offer the same functionalities as VigiLanz Pharmacy Surveillance, but...
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Value
I used to say VigiLanz avoided charging for every little thing, but recently, I have been frustrated...
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Operations
VigiLanz’s implementation services are fine. The vendor has been really great about their services....
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Product
VigiLanz Pharmacy Surveillance is such an easy-to-use platform that it doesn't require that much...
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Loyalty, Relationship, Product
We have started using VigiLanz's product for antibiotic use and resistance reporting; those are...
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Product
We always have some issues with the report functionality in VigiLanz Pharmacy Surveillance. We have...
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Relationship
I really love the support that we receive. When VigiLanz does respond, the support is great. I just...
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Relationship
In the very early days of having Vigilanz Pharmacy Surveillance, we actually had a lot of executive...
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Product
I would give caveats to whatever I would recommend. There are parts of VigiLanz Pharmacy...
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Culture
VigiLanz really needs to improve their contracting. We would think that there would be a discount or...
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Culture
VigiLanz has been unresponsive in terms of contracting. We will ask a clarifying question, and it...
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Relationship, Operations
As we were handling our account, VigiLanz had a bit of turnover. We were trying to build some...
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Operations, Product
Our C-suite likes metrics, but we never had much training on metrics from VigiLanz. I don't like...
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Culture, Relationship, Product
VigiLanz has built custom rules for us. I like that. We ask for something, and they tell us whether...
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Product
When it comes to clinical decision-making and catching stuff, if I can't get the full review,...
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Relationship
VigiLanz’s service is good because as we are trying to build rules and stuff, the service people are...
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Product, Value
I would tell others looking at VigiLanz Pharmacy Surveillance that the quality definitely depends on...
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Relationship
For VigiLanz’s support, we have a help button that we can use to track support issues; we type in...
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Relationship
VigiLanz is really easy to work with. They help us out as much as they can, and they are very open...
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Operations
I can't say that VigiLanz doesn't offer anything new. They always come out with webinars and stuff...
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Value
VigiLanz does deliver new technology, but it comes with a cost; new technology is something we can...
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Product
There have been a couple of times when VigiLanz has done some upgrade stuff that has shut the...
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