VigiLanz Pharmacy Surveillance Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship, Operations

We did know that Inovalon was acquired by VigiLanz. VigiLanz had one of their staff members reach...

Jun 2024
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Manager

Relationship

The customizable alerts in VigiLanz Pharmacy Surveillance are really nice, and VigiLanz will also...

Jun 2024
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Manager

Operations, Product

VigiLanz Pharmacy Surveillance is a little challenging for new end users to train on.

Jun 2024
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Manager

Relationship

We have our dedicated consultants specific to our facility from VigiLanz, but it would be nice if...

Jun 2024
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Director

Relationship, Operations

VigiLanz is always right on time with their upgrades. I don't feel like there are as many...

May 2024
||
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Director

Relationship, Operations

VigiLanz goes to many conferences, and they listen to their user groups. They also hire consultants....

May 2024
||
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Director

Relationship

VigiLanz is very proactive. They do a really good job with the pharmacy area. Our satisfaction with...

May 2024
||
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Director

Relationship

There are some things that VigiLanz has tried to do that have taken a long time and that haven't...

May 2024
||
(0)
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Director

Relationship, Product

There are some things that VigiLanz needs to improve. On the pharmacy side, they have provided more...

May 2024
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VP/Other Executive

Product

We have more data than most places can handle, but I can still run reports and everything with...

May 2024
||
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VP/Other Executive

Relationship

VigiLanz just got purchased by another company, Inovalon. In fact, they are already starting to say...

May 2024
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VP/Other Executive

Relationship, Product

We are continuing to work with VigiLanz. We would like to see some natural language processing...

May 2024
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VP/Other Executive

Product, Value

We have some great returns on investment in pharmacy from using the VigiLanz Pharmacy Surveillance...

May 2024
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VP/Other Executive

Loyalty, Relationship

We went live with the VigiLanz Pharmacy Surveillance tool first, and it is the relationship and...

May 2024
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Manager

Relationship

VigiLanz’s support is what we have been using most. We continue to have little things pop up, and...

Apr 2024
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Manager

Product

We like that VigiLanz promotes some of the functionality we don't use, but we don't use it for a...

Apr 2024
||
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Manager

Product

We use VigiLanz Pharmacy Surveillance as a supplementary antimicrobial stewardship program. We use...

Apr 2024
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Manager

Product

The hardest part of VigiLanz Pharmacy Surveillance is the archiving. We pulled as many records as we...

Apr 2024
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Manager

Operations

There is a virtual training class for the more frequent users of VigiLanz Pharmacy Surveillance, and...

Apr 2024
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Manager

Loyalty, Relationship, Product

To those who will start working with VigiLanz, I emphasize customizability and support. VigiLanz has...

Apr 2024
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Director

Product, Value

I like the reporting structure of VigiLanz Pharmacy Surveillance, and I like using it for reporting...

Apr 2024
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Director

Operations

I tried VigiLanz’s training, and it was really basic and didn’t meet my needs. The vendor needs...

Apr 2024
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Director

Relationship

I would love to have a dedicated VigiLanz software engineer or some person that we could have a...

Apr 2024
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Director

Product

Some users say VigiLanz Pharmacy Surveillance isn’t adding any value, and they don’t like it at all....

Apr 2024
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Director

Relationship

We have a contact person at VigiLanz, and they are great, but the support is slower than I...

Apr 2024
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Director

Product

We only have one-way integration between VigiLanz Pharmacy Surveillance and Epic's EHR, but the EHR...

Apr 2024
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Director

Value

Clinical pharmacists have a certain cost avoidance when it comes to certain interventions, but we...

Apr 2024
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Manager

Product

The drawback is workflow and integration to the EHR. VigiLanz Pharmacy Surveillance is a separate...

Apr 2024
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Manager

Operations, Product

VigiLanz Pharmacy Surveillance is a really cool tool. Going through the alerts is easy, but if we...

Apr 2024
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Manager

Product

VigiLanz has some recommendations on the back end, but at the end of the day, the system is kind of...

Apr 2024
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Manager

Loyalty, Value

VigiLanz is great. They have a phenomenal baseline product, but I haven't really seen them innovate...

Apr 2024
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Director

Value

VigiLanz Pharmacy Surveillance is not the least expensive product out there. We have been challenged...

Apr 2024
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Director

Relationship, Product

Once in a while, it takes VigiLanz longer than I would like to get something updated for us, but...

Apr 2024
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Director

Product

I'm not sure that we have been approached heavily by VigiLanz about getting their product more...

Apr 2024
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Director

Relationship, Product

Some improvement in creating reports would be good. It takes a bit of savviness to get information...

Apr 2024
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Director

Relationship

If I enter a ticket, I usually get a response in 24 hours or less. The vendor acknowledges that we...

Apr 2024
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Director

Relationship

VigiLanz hasn’t always been proactive, but now if they anticipate a service outage or update, they...

Apr 2024
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Director

Relationship, Product

Since our focus in working with VigiLanz Pharmacy Surveillance is on medication-related things, when...

Apr 2024
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Director

Product

The whole point of the product is to listen for triggers that are hard to see otherwise around...

Apr 2024
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Manager

Product, Value

VigiLanz Pharmacy Surveillance is a phenomenal tool that has a lot of potential. Things just depend...

Apr 2024
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Manager

Relationship

VigiLanz’s team is great to work with. They are open to our ideas and try to make them actionable....

Apr 2024
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Manager

Product, Value

The product can work, and it is great to streamline things. Things just depend on the rules that...

Apr 2024
||
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Manager

Operations

During the go-live, we still had questions and rules or alerts in the system that were not well...

Apr 2024
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Director

Relationship, Product

VigiLanz could work on making the product better for people who are not as tech savvy and who want...

Mar 2024
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Director

Relationship

The support team from VigiLanz is excellent. The human side of it in particular is really top notch.

Mar 2024
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Director

Relationship

VigiLanz is on top of everything. They do great work. Everything is as promised. If we need anything...

Mar 2024
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Director

Product, Value

VigiLanz Pharmacy Surveillance does what it says, and it does pretty much everything we need it to....

Mar 2024
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Director

Relationship, Operations

A lot is going well with VigiLanz. They continue to make improvements, but they are also very...

Mar 2024
||
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Director

Product, Value

I would tell everyone to get VigiLanz Pharmacy Surveillance. It is pretty great. I would tell a peer...

Mar 2024
||
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Analyst/Coordinator

Relationship

VigiLanz has been very helpful with getting things going regarding the CMS requirement that we...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

I have had more interactions with our pharmacists lately, and they all seem very happy with...

Mar 2024
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Analyst/Coordinator

Loyalty, Relationship, Operations

Our challenge right now is a communication problem with VigiLanz's project managers. We have asked...

Mar 2024
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Manager

Relationship

With VigiLanz Pharmacy Surveillance, we can run a lot of reports and have automated rules that alert...

Mar 2024
||
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Manager

Product

We would like to be able to access data more readily and customize reports in VigiLanz Pharmacy Surveillance....

Mar 2024
||
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Manager

Product

We use VigiLanz Pharmacy Surveillance all day every day for everything we need. It is super...

Mar 2024
||
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Manager

Relationship

We typically don't have downtime with VigiLanz Pharmacy Surveillance. It only happens very rarely....

Mar 2024
||
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Manager

Value

VigiLanz Pharmacy Surveillance is definitely worth the money we pay for it, and I would recommend...

Mar 2024
||
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Manager

Operations

VigiLanz is a pleasant vendor to work with. They were great during an upgrade and service addition....

Mar 2024
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Manager

Product

VigiLanz Pharmacy Surveillance works exactly as intended, and when it doesn’t, it is easily fixed....

Mar 2024
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Manager

Product

We need interoperability for the NHSN antimicrobial stewardship submission, and VigiLanz Pharmacy...

Mar 2024
||
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Manager

Relationship

VigiLanz is quick to resolve support issues and easy to get ahold of. The vendor's communication is...

Mar 2024
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Manager

Loyalty, Product

VigiLanz Pharmacy Surveillance has a great data filtering system. The alerts we can set up for...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

VigiLanz has been sending out upgrades over the last year more regularly, adding extra services....

Mar 2024
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Analyst/Coordinator

Product

Our EMR has an issue where it doesn't play well with other systems at all, and VigiLanz has actually...

Mar 2024
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Analyst/Coordinator

Relationship, Product

VigiLanz Pharmacy Surveillance is very easy and user friendly. We have been able to build rules, and...

Mar 2024
||
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Analyst/Coordinator

Relationship

VigiLanz’s support is very fast. I rarely use anything on the phone. We can request and set up a...

Mar 2024
||
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Analyst/Coordinator

Product, Value

VigiLanz Pharmacy Surveillance is a great product that is very helpful. We do all our antibiotic...

Mar 2024
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Director

Operations

We could have received better training and communication from the vendor during our upgrades. It...

Feb 2024
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Director

Relationship

I don't get a whole lot of support from VigiLanz. That could be because I don't reach out to actual...

Feb 2024
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Director

Product, Value

The system has been very beneficial for us. It has a lot of information in one area to assess the...

Feb 2024
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Manager

Product

One of VigiLanz Pharmacy Surveillance’s biggest strengths is ease of use. I'm not necessarily super...

Feb 2024
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Manager

Product

I like the different reports we can generate in VigiLanz Pharmacy Surveillance depending on what we...

Feb 2024
||
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Manager

Relationship, Product

If we find something that should have been alerted to us in VigiLanz Pharmacy Surveillance, like a...

Feb 2024
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Manager

Product

The alerts in VigiLanz Pharmacy Surveillance are based on rules, and we can search and look at the...

Feb 2024
||
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Manager

Product, Value

Our results with VigiLanz Pharmacy Surveillance come down to us trying to tie the productivity of...

Feb 2024
||
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Manager

Relationship

VigiLanz is responsive. They take some time, but they are responsive. We have been able to benefit...

Feb 2024
||
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Manager

Operations, Product

The biggest challenge for us with VigiLanz Pharmacy Surveillance is being able to extract reliable...

Feb 2024
||
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Manager

Operations

The implementation of VigiLanz Pharmacy Surveillance was fine. The vendor gives good updates. For...

Feb 2024
||
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Manager

Product

One of the biggest points of feedback we had, because we had a decentralized program, was about...

Feb 2024
||
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Manager

Product

The need not being met by VigiLanz is the metrics for tracking productivity. Intervention...

Feb 2024
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Manager

Product, Value

VigiLanz Pharmacy Surveillance has been very helpful for us. It has transformed the way we have been...

Feb 2024
||
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Director

Loyalty, Product

I don't have any issues with VigiLanz Pharmacy Surveillance. VigiLanz was just bought, so they are...

Feb 2024
||
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CCO

Loyalty

Whether VigiLanz Pharmacy Surveillance is part of our long-term plans depends because we are looking...

Feb 2024
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CCO

Product, Value

There are other products that offer the same functionalities as VigiLanz Pharmacy Surveillance, but...

Feb 2024
||
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Manager

Value

I used to say VigiLanz avoided charging for every little thing, but recently, I have been frustrated...

Jan 2024
||
(0)
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Manager

Operations

VigiLanz’s implementation services are fine. The vendor has been really great about their services....

Jan 2024
||
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Manager

Product

VigiLanz Pharmacy Surveillance is such an easy-to-use platform that it doesn't require that much...

Jan 2024
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Manager

Loyalty, Relationship, Product

We have started using VigiLanz's product for antibiotic use and resistance reporting; those are...

Jan 2024
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Manager

Product

We always have some issues with the report functionality in VigiLanz Pharmacy Surveillance. We have...

Jan 2024
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Manager

Relationship

I really love the support that we receive. When VigiLanz does respond, the support is great. I just...

Jan 2024
||
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Manager

Relationship

In the very early days of having Vigilanz Pharmacy Surveillance, we actually had a lot of executive...

Jan 2024
||
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Manager

Product

I would give caveats to whatever I would recommend. There are parts of VigiLanz Pharmacy...

Jan 2024
||
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Manager

Culture

VigiLanz really needs to improve their contracting. We would think that there would be a discount or...

Jan 2024
||
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Manager

Culture

VigiLanz has been unresponsive in terms of contracting. We will ask a clarifying question, and it...

Jan 2024
||
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Manager

Relationship, Operations

As we were handling our account, VigiLanz had a bit of turnover. We were trying to build some...

Jan 2024
||
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Manager

Operations, Product

Our C-suite likes metrics, but we never had much training on metrics from VigiLanz. I don't like...

Jan 2024
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Manager

Culture, Relationship, Product

VigiLanz has built custom rules for us. I like that. We ask for something, and they tell us whether...

Jan 2024
||
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Manager

Product

When it comes to clinical decision-making and catching stuff, if I can't get the full review,...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

VigiLanz’s service is good because as we are trying to build rules and stuff, the service people are...

Jan 2024
||
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Analyst/Coordinator

Product, Value

I would tell others looking at VigiLanz Pharmacy Surveillance that the quality definitely depends on...

Jan 2024
||
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Analyst/Coordinator

Relationship

For VigiLanz’s support, we have a help button that we can use to track support issues; we type in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

VigiLanz is really easy to work with. They help us out as much as they can, and they are very open...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

I can't say that VigiLanz doesn't offer anything new. They always come out with webinars and stuff...

Jan 2024
||
(0)
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Analyst/Coordinator

Value

VigiLanz does deliver new technology, but it comes with a cost; new technology is something we can...

Jan 2024
||
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Analyst/Coordinator

Product

There have been a couple of times when VigiLanz has done some upgrade stuff that has shut the...

Jan 2024
||
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Physician

Relationship

If I need something, I call VigiLanz, and they immediately jump on it. Our person is always there...

Nov 2023
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Physician

Product

We love being able to run antibiograms at any time for any unit. That is phenomenal.

Nov 2023
||
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Physician

Relationship, Product

We are having some issues getting our systems to talk with some things right now.

Nov 2023
||
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Manager

Value

VigiLanz avoids charging for every little thing. They have rolled out some improvements and things...

Oct 2023
||
(0)
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Manager

Relationship, Product

I don't think VigiLanz does anything until they are told to. There are still some things that I wish...

Oct 2023
||
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Manager

Relationship

VigiLanz keeps their promises. They work on anything that they say they are going to work on, and...

Oct 2023
||
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Manager

Relationship

The support team is very easy to get ahold of. There are very few things that the support people...

Oct 2023
||
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Manager

Relationship

I would tell a peer that VigiLanz’s biggest pro is that they are very responsive when we put in a...

Oct 2023
||
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Manager

Product, Value

I would tell a peer that the con of VigiLanz Pharmacy Surveillance would be that anything we...

Oct 2023
||
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Analyst/Coordinator

Product

We utilize VigiLanz Pharmacy Surveillance for our pharmacy department, and it is a very useful tool....

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Proactive service is where the vendor is lacking a little. Sometimes the system will go down, and...

Oct 2023
||
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Analyst/Coordinator

Relationship, Operations

VigiLanz is a very easy organization to work with. We contact them, and they get back to us...

Oct 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

The product that I had before was the most solid product that I have ever worked with. It was...

Oct 2023
||
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Analyst/Coordinator

Product

It is definitely harder to extract data in the way that we want to with VigiLanz Pharmacy...

Oct 2023
||
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Manager

Operations

When we were rolling out our different modules and rules with VigiLanz Pharmacy Surveillance, it...

Oct 2023
||
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Manager

Relationship, Operations, Product

On the back end, building the framework out has been a little painful. It has taken a lot of calls...

Oct 2023
||
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Manager

Relationship

The biggest issue we had with VigiLanz was when a date was given for a wish list item, but it turned...

Oct 2023
||
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Manager

Product

VigiLanz Pharmacy Surveillance is a great surveillance system, and the interface is super user...

Oct 2023
||
(0)
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Manager

Loyalty, Product

From a system standpoint, I would like to see VigiLanz Pharmacy Surveillance have a better interface...

Oct 2023
||
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Manager

Product

I really like VigiLanz because their system bridges some of the gaps between other resources that we...

Sep 2023
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(0)
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Manager

Operations

There have been struggles with the system mostly because of the rollout. We had some woes with an...

Sep 2023
||
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Manager

Product

The system won't necessarily prevent errors; we would need our EHR alerts to do that. However, if we...

Sep 2023
||
(0)
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Manager

Product, Value

Personally, I really love the system. Everything in healthcare gets compared, so the alternative to...

Sep 2023
||
(0)
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Manager

Product

We are constantly battling a lack of EHR resources to get numerous projects done. If we can't make a...

Sep 2023
||
(0)
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Manager

Product

I like VigiLanz Pharmacy Surveillance because the solution helps us narrow things down to look at...

Aug 2023
||
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Manager

Product

I do not know what other products are available, but VigiLanz Pharmacy Surveillance does the job we...

Aug 2023
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Manager

Culture, Loyalty, Product

VigiLanz traditionally intended to have a rules-based alerting engine. EMR companies claim to be...

Jul 2023
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Manager

Relationship

VigiLanz’s customer service is what set them completely apart from everybody else. We were able to...

Jul 2023
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(0)
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Manager

Relationship, Product

VigiLanz does well with interoperability to the extent that they have control. However, they run...

Jul 2023
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Manager

Loyalty, Relationship

We see new frontiers of use with VigiLanz. I am very familiar with the instrument and see its...

Jul 2023
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Manager

Culture, Relationship, Product

VigiLanz is looking for real solutions, not just to sell a product. The way the system is advertised...

Jul 2023
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Analyst/Coordinator

Relationship, Product

I don't think that the product works the way it is promoted to because of the troubleshooting we...

Jul 2023
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Director

Relationship, Operations

Everything is flowing as it has in the past, and I don't have a lot of complaints about VigiLanz...

Jul 2023
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Director

Loyalty, Operations, Product

We are always coming up with new things that we would like the system to try to find for us. There...

Jul 2023
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(0)
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Director

Relationship

I meet with our representative at VigiLanz on a regular cadence to touch base. I get information...

Jul 2023
||
(0)
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Director

Relationship, Product

The system has been working as needed. Anytime someone asks me what system we have, I tell them, and...

Jul 2023
||
(0)
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Manager

Culture, Relationship

So far, VigiLanz has been amazing. When we renewed our contract a couple of years ago, they promised...

Jul 2023
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Manager

Operations

In the last year, VigiLanz created VigiLanz University. Customers go into it, and there is one...

Jul 2023
||
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Manager

Relationship, Product

In the past, the vendor's executives would reach out and call me about problems. The system has had...

Jul 2023
||
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