VigiLanz Pharmacy Surveillance Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

One of VigiLanz Pharmacy Surveillance’s biggest strengths is ease of use. I'm not necessarily super...

Feb 2024
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Manager

Product

I like the different reports we can generate in VigiLanz Pharmacy Surveillance depending on what we...

Feb 2024
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Manager

Relationship, Product

If we find something that should have been alerted to us in VigiLanz Pharmacy Surveillance, like a...

Feb 2024
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Manager

Product

The alerts in VigiLanz Pharmacy Surveillance are based on rules, and we can search and look at the...

Feb 2024
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Manager

Product, Value

Our results with VigiLanz Pharmacy Surveillance come down to us trying to tie the productivity of...

Feb 2024
||
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Manager

Relationship

VigiLanz is responsive. They take some time, but they are responsive. We have been able to benefit...

Feb 2024
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Manager

Operations, Product

The biggest challenge for us with VigiLanz Pharmacy Surveillance is being able to extract reliable...

Feb 2024
||
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Manager

Operations

The implementation of VigiLanz Pharmacy Surveillance was fine. The vendor gives good updates. For...

Feb 2024
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Manager

Product

One of the biggest points of feedback we had, because we had a decentralized program, was about...

Feb 2024
||
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Manager

Product

The need not being met by VigiLanz is the metrics for tracking productivity. Intervention...

Feb 2024
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Manager

Product, Value

VigiLanz Pharmacy Surveillance has been very helpful for us. It has transformed the way we have been...

Feb 2024
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Director

Loyalty, Product

I don't have any issues with VigiLanz Pharmacy Surveillance. VigiLanz was just bought, so they are...

Feb 2024
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CCO

Loyalty

Whether VigiLanz Pharmacy Surveillance is part of our long-term plans depends because we are looking...

Feb 2024
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CCO

Product, Value

There are other products that offer the same functionalities as VigiLanz Pharmacy Surveillance, but...

Feb 2024
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Manager

Value

I used to say VigiLanz avoided charging for every little thing, but recently, I have been frustrated...

Jan 2024
||
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Manager

Operations

VigiLanz’s implementation services are fine. The vendor has been really great about their services....

Jan 2024
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Manager

Product

VigiLanz Pharmacy Surveillance is such an easy-to-use platform that it doesn't require that much...

Jan 2024
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Manager

Loyalty, Relationship, Product

We have started using VigiLanz's product for antibiotic use and resistance reporting; those are...

Jan 2024
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Manager

Product

We always have some issues with the report functionality in VigiLanz Pharmacy Surveillance. We have...

Jan 2024
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Manager

Relationship

I really love the support that we receive. When VigiLanz does respond, the support is great. I just...

Jan 2024
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Manager

Relationship

In the very early days of having Vigilanz Pharmacy Surveillance, we actually had a lot of executive...

Jan 2024
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Manager

Product

I would give caveats to whatever I would recommend. There are parts of VigiLanz Pharmacy...

Jan 2024
||
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Manager

Culture

VigiLanz really needs to improve their contracting. We would think that there would be a discount or...

Jan 2024
||
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Manager

Culture

VigiLanz has been unresponsive in terms of contracting. We will ask a clarifying question, and it...

Jan 2024
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Manager

Relationship, Operations

As we were handling our account, VigiLanz had a bit of turnover. We were trying to build some...

Jan 2024
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Manager

Operations, Product

Our C-suite likes metrics, but we never had much training on metrics from VigiLanz. I don't like...

Jan 2024
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Manager

Culture, Relationship, Product

VigiLanz has built custom rules for us. I like that. We ask for something, and they tell us whether...

Jan 2024
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Manager

Product

When it comes to clinical decision-making and catching stuff, if I can't get the full review,...

Jan 2024
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Analyst/Coordinator

Relationship

VigiLanz’s service is good because as we are trying to build rules and stuff, the service people are...

Jan 2024
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Analyst/Coordinator

Product, Value

I would tell others looking at VigiLanz Pharmacy Surveillance that the quality definitely depends on...

Jan 2024
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Analyst/Coordinator

Relationship

For VigiLanz’s support, we have a help button that we can use to track support issues; we type in...

Jan 2024
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Analyst/Coordinator

Relationship

VigiLanz is really easy to work with. They help us out as much as they can, and they are very open...

Jan 2024
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Analyst/Coordinator

Operations

I can't say that VigiLanz doesn't offer anything new. They always come out with webinars and stuff...

Jan 2024
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Analyst/Coordinator

Value

VigiLanz does deliver new technology, but it comes with a cost; new technology is something we can...

Jan 2024
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Analyst/Coordinator

Product

There have been a couple of times when VigiLanz has done some upgrade stuff that has shut the...

Jan 2024
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Physician

Relationship

If I need something, I call VigiLanz, and they immediately jump on it. Our person is always there...

Nov 2023
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Physician

Product

We love being able to run antibiograms at any time for any unit. That is phenomenal.

Nov 2023
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Physician

Relationship, Product

We are having some issues getting our systems to talk with some things right now.

Nov 2023
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Manager

Value

VigiLanz avoids charging for every little thing. They have rolled out some improvements and things...

Oct 2023
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Manager

Relationship, Product

I don't think VigiLanz does anything until they are told to. There are still some things that I wish...

Oct 2023
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Manager

Relationship

VigiLanz keeps their promises. They work on anything that they say they are going to work on, and...

Oct 2023
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Manager

Relationship

The support team is very easy to get ahold of. There are very few things that the support people...

Oct 2023
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Manager

Relationship

I would tell a peer that VigiLanz’s biggest pro is that they are very responsive when we put in a...

Oct 2023
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Manager

Product, Value

I would tell a peer that the con of VigiLanz Pharmacy Surveillance would be that anything we...

Oct 2023
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Analyst/Coordinator

Product

We utilize VigiLanz Pharmacy Surveillance for our pharmacy department, and it is a very useful tool....

Oct 2023
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Analyst/Coordinator

Relationship

Proactive service is where the vendor is lacking a little. Sometimes the system will go down, and...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

VigiLanz is a very easy organization to work with. We contact them, and they get back to us...

Oct 2023
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Analyst/Coordinator

Relationship, Operations, Product

The product that I had before was the most solid product that I have ever worked with. It was...

Oct 2023
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Analyst/Coordinator

Product

It is definitely harder to extract data in the way that we want to with VigiLanz Pharmacy...

Oct 2023
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Manager

Operations

When we were rolling out our different modules and rules with VigiLanz Pharmacy Surveillance, it...

Oct 2023
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Manager

Relationship, Operations, Product

On the back end, building the framework out has been a little painful. It has taken a lot of calls...

Oct 2023
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Manager

Relationship

The biggest issue we had with VigiLanz was when a date was given for a wish list item, but it turned...

Oct 2023
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Manager

Product

VigiLanz Pharmacy Surveillance is a great surveillance system, and the interface is super user...

Oct 2023
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Manager

Loyalty, Product

From a system standpoint, I would like to see VigiLanz Pharmacy Surveillance have a better interface...

Oct 2023
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Manager

Product

I really like VigiLanz because their system bridges some of the gaps between other resources that we...

Sep 2023
||
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Manager

Operations

There have been struggles with the system mostly because of the rollout. We had some woes with an...

Sep 2023
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Manager

Product

The system won't necessarily prevent errors; we would need our EHR alerts to do that. However, if we...

Sep 2023
||
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Manager

Product, Value

Personally, I really love the system. Everything in healthcare gets compared, so the alternative to...

Sep 2023
||
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Manager

Product

We are constantly battling a lack of EHR resources to get numerous projects done. If we can't make a...

Sep 2023
||
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Manager

Product

I like VigiLanz Pharmacy Surveillance because the solution helps us narrow things down to look at...

Aug 2023
||
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Manager

Product

I do not know what other products are available, but VigiLanz Pharmacy Surveillance does the job we...

Aug 2023
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Manager

Culture, Loyalty, Product

VigiLanz traditionally intended to have a rules-based alerting engine. EMR companies claim to be...

Jul 2023
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Manager

Relationship

VigiLanz’s customer service is what set them completely apart from everybody else. We were able to...

Jul 2023
||
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Manager

Relationship, Product

VigiLanz does well with interoperability to the extent that they have control. However, they run...

Jul 2023
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Manager

Loyalty, Relationship

We see new frontiers of use with VigiLanz. I am very familiar with the instrument and see its...

Jul 2023
||
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Manager

Culture, Relationship, Product

VigiLanz is looking for real solutions, not just to sell a product. The way the system is advertised...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

I don't think that the product works the way it is promoted to because of the troubleshooting we...

Jul 2023
||
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Director

Relationship, Operations

Everything is flowing as it has in the past, and I don't have a lot of complaints about VigiLanz...

Jul 2023
||
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Director

Loyalty, Operations, Product

We are always coming up with new things that we would like the system to try to find for us. There...

Jul 2023
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Director

Relationship

I meet with our representative at VigiLanz on a regular cadence to touch base. I get information...

Jul 2023
||
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Director

Relationship, Product

The system has been working as needed. Anytime someone asks me what system we have, I tell them, and...

Jul 2023
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Manager

Culture, Relationship

So far, VigiLanz has been amazing. When we renewed our contract a couple of years ago, they promised...

Jul 2023
||
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Manager

Operations

In the last year, VigiLanz created VigiLanz University. Customers go into it, and there is one...

Jul 2023
||
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Manager

Relationship, Product

In the past, the vendor's executives would reach out and call me about problems. The system has had...

Jul 2023
||
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Manager

Product

We understand that there are some IT things that VigiLanz can't do. There are some functionalities...

Jun 2023
||
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Manager

Culture, Relationship

VigiLanz is way ahead of the curve in terms of coming up with new ideas and bringing things in...

Jun 2023
||
(0)
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Manager

Relationship

We have a direct contact from VigiLanz, and they have gone above and beyond for us. They meet and...

Jun 2023
||
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Manager

Operations

Our implementation with VigiLanz went fairly well. Anytime an organization switches over, there are...

Jun 2023
||
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Manager

Operations

One thing we enjoy is the VigiLanz University feature that is online and interactive. We enjoy that...

Jun 2023
||
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Manager

Product

We have been impressed with VigiLanz. Our single sign-on solution has integrated well with our...

Jun 2023
||
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Manager

Loyalty, Product

From what we have seen, there are probably a few other tools we are looking for to generate...

Jun 2023
||
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Manager

Relationship

We have not had to reach out to VigiLanz for help, but we can talk directly with a stewardship...

Jun 2023
||
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Director

Operations, Product, Value

VigiLanz Pharmacy Surveillance is very customizable, but it takes a while to get all the...

May 2023
||
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Director

Relationship

I submitted some tickets several months ago to VigiLanz, and those tickets are unresolved.

May 2023
||
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Director

Relationship

When VigiLanz says they are going to look into something, they do. But they usually don't make a...

May 2023
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Director

Operations

The training is pretty basic. I haven't received any ongoing training that was tailored to me. Maybe...

May 2023
||
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Director

Relationship

The VigiLanz team is always helpful with building new rules to help us meet our goals. They are very...

May 2023
||
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Director

Relationship, Value

The vendor is good at helping us meet our needs. They help us build new customized rules to get the...

May 2023
||
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Director

Culture, Relationship, Value

I would highly recommend the vendor. They do not nickel-and-dime. They have quick service, and there...

May 2023
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Manager

Relationship, Operations, Product

The vendor handles ongoing rule creation quite well. We don't have to ask for a lot of things...

May 2023
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Manager

Operations, Product

VigiLanz could probably provide better education on the ability to use historical information to...

May 2023
||
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Manager

Relationship, Product

We seem to struggle with the rule-building process and the reports. We have to work through...

Apr 2023
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Physician

Relationship, Relationship

We appreciate the real-time data that the product gives us and the vendor’s great customer service.

Apr 2023
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Manager

Product

I would like to see more straightforward communication between VigiLanz Pharmacy Surveillance and...

Apr 2023
||
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Manager

Operations, Product

The implementations have been pretty seamless if there have been recent upgrades. We haven't noticed...

Apr 2023
||
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Manager

Product

When we run a report, the system shows us some graphs that look really nice, and we can click on...

Apr 2023
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Manager

Relationship

VigiLanz is very amazing if we request something. When there were some new CMS core measures, I...

Apr 2023
||
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Manager

Product

It would be really helpful for our team to have a separate tab to use for diabetes education. It...

Apr 2023
||
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Director

Relationship, Value

VigiLanz charges us for what we would expect a company to charge us for, but they do provide 24-hour...

Apr 2023
||
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Director

Operations

I don't have an issue with the training and ongoing communication, but with upgrades, there have...

Apr 2023
||
(0)
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Director

Product

I have been very happy with the product. It is incredibly stable and very reliable.

Apr 2023
||
(0)
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Director

Relationship

There are times when the responsiveness of the product seems to be a bit delayed, but I don't know...

Apr 2023
||
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Director

Relationship, Operations

If a user knows how to use the support tool, their satisfaction is high. VigiLanz tells us how to...

Apr 2023
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Manager

Product

We really like VigiLanz Pharmacy Surveillance for a lot of different features in terms of actual...

Apr 2023
||
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Manager

Product

The hospital utilizes the product for the identification of never-event medication errors. It has...

Apr 2023
||
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Manager

Product

We are limited to utilizing the allergies function to try to identify patients, and that is not a...

Apr 2023
||
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Manager

Relationship

Sometimes, things take a while, but anytime there is an issue, VigiLanz works hard to fix it....

Apr 2023
||
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Manager

Product

We have an issue with some data we need that isn't working correctly. The integration issues that we...

Apr 2023
||
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Manager

Product

I like that there are multiple products in one with VigiLanz Pharmacy Surveillance. I also like the...

Apr 2023
||
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Manager

Relationship

VigiLanz has an online ticket application where we can enter issues, and they have always been quick...

Apr 2023
||
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Manager

Relationship, Operations, Product

When we have suggestions for improvement for VigiLanz, we usually put in a ticket. The vendor is...

Apr 2023
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Manager

Product

VigiLanz Pharmacy Surveillance integrates with our vancomycin dosing calculators, and that is nice....

Apr 2023
||
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Analyst/Coordinator

Product

We have had some trouble with the system not synching properly with our EMR. We catch a fair number...

Apr 2023
||
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Director

Relationship

VigiLanz’s support people are receptive regardless of whether they can fix an issue or not, and our...

Mar 2023
||
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Director

Relationship, Operations

I don't think anybody from VigiLanz is really reaching out to us to try to help us figure out how we...

Mar 2023
||
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Director

Relationship

We keep asking VigiLanz whether they can do new things, but it doesn't feel like they can do a whole...

Mar 2023
||
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Director

Operations

I have tried to get some training with VigiLanz on certain things, but it isn't easy.

Mar 2023
||
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Director

Value

We tried to connect VigiLanz Pharmacy Surveillance with our ambulatory EMR, and the vendor either...

Mar 2023
||
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Director

Operations, Product

I don’t feel that VigiLanz Pharmacy Surveillance is nearly as intuitive as our old program was. I am...

Mar 2023
||
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Manager

Product

The one thing VigiLanz could improve on is some of the visualizations for outcomes. They are working...

Mar 2023
||
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Manager

Operations

A lot of the training that we received was based on trying to understand how to use the product...

Mar 2023
||
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Manager

Relationship, Operations, Product

I don't think that the system's workflow and design support our specific model and needs. We...

Mar 2023
||
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Manager

Product, Value

The pros of the product are the fact that instead of fishing for interventions, it is able to do...

Mar 2023
||
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Manager

Product

VigiLanz's product has a fairly robust built-in analytics and reporting capability. We can do direct...

Mar 2023
||
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Manager

Loyalty, Relationship

Our facility in particular has some tech-savvy people who can be specific about giving...

Mar 2023
||
(0)
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Manager

Product

One con of the product is that, from a stewardship standpoint, it is a bit siloed. It needs to be...

Mar 2023
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Manager

Relationship

The people who we have worked with at VigiLanz have been incredibly helpful and responsive. They...

Mar 2023
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Manager

Product

Our facility changed our EMR and with that, we decided to get rid of VigiLanz. We were not happy...

Mar 2023
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Analyst/Coordinator

Relationship

Customer support is where VigiLanz really shines. The vendor is so responsive. The pharmacist...

Mar 2023
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Analyst/Coordinator

Product

VigiLanz works really well with us as much as they can. There is a lot of talk about key performance...

Mar 2023
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Director

Operations

I haven’t received any training from VigiLanz. Maybe they have offered it, but I haven't noticed....

Mar 2023
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Director

Product

I didn’t have a lot of expectations for the product, and for my purposes, it seems to be working...

Mar 2023
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Director

Product

VigiLanz Pharmacy Surveillance seems a little discombobulated. There is a lot of information, and...

Mar 2023
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Manager

Product, Value

VigiLanz Pharmacy Surveillance is definitely a useful tool. It has helped us make some useful...

Mar 2023
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Manager

Product

We see a lot of information about mismatches. But we don’t see alerts on duration or dosing. I don't...

Mar 2023
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Manager

Operations

There wasn't any training on list building and things that we received. That could be more of an...

Mar 2023
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Manager

Relationship, Value

VigiLanz has been working with us to customize the product for our needs. They have been fabulous at...

Mar 2023
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Manager

Culture, Operations, Value

The product works exactly like it is supposed to and exactly as promised. I don't know what VigiLanz...

Mar 2023
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Manager

Product

The only system that VigiLanz Pharmacy Surveillance needs to be able to integrate with is the EHR,...

Mar 2023
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Manager

Relationship

The vendor's support is excellent. We never need to go past our account manager. That person is...

Mar 2023
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Manager

Operations

If the vendor is going to have any planned downtime, it would be nice to know so that we can watch...

Mar 2023
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Manager

Product, Value

VigiLanz's system has helped us identify clinical situations that need to be reviewed. It has also...

Mar 2023
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Manager

Relationship

If we have a concern or something that needs to be looked at, we can notify VigiLanz, and they will...

Mar 2023
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Manager

Culture, Loyalty, Product

What sets VigiLanz apart from other vendors is their flexibility with customizations and their...

Mar 2023
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Manager

Loyalty, Relationship

VigiLanz works to meet the needs of our organization. Certain dashboards are no longer going to be...

Mar 2023
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Manager

Operations

Sometimes a lot of the implementation and communication things are developed on our end. VigiLanz is...

Mar 2023
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Manager

Operations

We definitely understand VigiLanz’s capacity and bandwidth, and we are partnering with the vendor to...

Mar 2023
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Manager

Relationship, Product

VigiLanz has done what we have asked them to do in terms of integrations. We have had a few...

Mar 2023
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Manager

Product

Our day-to-day workflows are very intuitive. But hospital leaders who want to look at the data on...

Mar 2023
||
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Manager

Loyalty

We are very excited about the opportunity to look at global triggers for medications that could...

Mar 2023
||
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Manager

Relationship

We meet with the support people regularly and have routine meetings. There are always opportunities...

Mar 2023
||
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Manager

Relationship

We have had a couple of critical instances of downtime or incidents where things haven't been...

Mar 2023
||
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Manager

Loyalty, Product

We are getting to the point where the solution meets all of our needs. We have dreams, so we are...

Mar 2023
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Manager

Relationship

The support from VigiLanz has been phenomenal. Whenever we have a rule that doesn't seem to be...

Mar 2023
||
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Manager

Product

There is still no bidirectional integration capability in VigiLanz Pharmacy Surveillance, and that...

Mar 2023
||
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Manager

Relationship

We have had quite a few transitions, but things have been pretty seamless. Whenever we need help...

Mar 2023
||
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Manager

Operations

Training for VigiLanz Pharmacy Surveillance is available, but the product requires almost no training....

Mar 2023
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Director

Loyalty, Product

The VigiLanz solution is doing very well, but it can only get so much information. That may be...

Mar 2023
||
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Director

Product

We like the VigiLanz solution on the pharmacy side. We are using it very well with interventions and...

Mar 2023
||
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Director

Loyalty

VigiLanz has a rounding module, but it is not changeable, so we can't do what we want with it. It is...

Mar 2023
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Manager

Product

With our EMR, we only go live with things on Mondays and Tuesdays because we know the rest of the...

Mar 2023
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Manager

Product

It is helpful to have a completely parallel system like VigiLanz Pharmacy Surveillance. The fact...

Mar 2023
||
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Manager

Loyalty, Value

I would absolutely buy VigiLanz Pharmacy Surveillance again. I would feel very confident...

Mar 2023
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