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VigiLanz Pharmacy Surveillance Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
VigiLanz does a lot of screening for us and saves us so much work. Instead of reviewing charts...
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Manager
ROI / Cost (care and feeding)
I don’t think there is any nickel-and-diming with VigiLanz. Anytime there is an update or an...
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Manager
Functionality and Upgrades
There are always updates with VigiLanz, but I don’t particularly know how those will affect me in...
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Manager
Functionality and Upgrades
If people were considering VigiLanz's system, I would tell them we really enjoy the program. It is...
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Manager
Functionality and Upgrades
VigiLanz's system can send messages through our email, and the messages are HIPAA encrypted. If...
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Manager
Implementation and Training
VigiLanz could improve their implementations and upgrades, but overall, the vendor is really good....
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Manager
Service and Support
We are happy with VigiLanz, and the product is holding true to all of VigiLanz's promises. Our basic...
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Manager
Service and Support
Whenever we need anything, VigiLanz responds to our help tickets quickly. They are proactive, and...
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Manager
Relationship
VigiLanz has a VP who is frequently in contact with our team as needed, so the vendor's executive...
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Manager
Interfacing and Integration
Our reporting is definitely tangible. We are able to report through VigiLanz's system. The only...
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Manager
Service and Support
VigiLanz was great at supporting us through the COVID-19 crisis. That goes along with everything...
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Manager
ROI / Cost (care and feeding)
We have gotten our money's worth multiple times over.
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Manager
Interfacing and Integration
The product integrates well with our other systems. The integration capabilities are unbelievable....
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Manager
Functionality and Upgrades
The product is extremely easy to use, and that has to be a big part of our success. Something that...
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Director
Functionality and Upgrades
The solution has been an excellent product with excellent support and excellent maintenance. It is a...
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Director
Functionality and Upgrades
My biggest area of concern is being able to get meaningful Excel reports from the data that I am...
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Analyst/Coordinator
Functionality and Upgrades
When we are trying to enter multiple interventions, the system is a little slow. I would like to see...
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Analyst/Coordinator
Service and Support
The vendor has provided us with excellent support throughout the pandemic. The vendor is very...
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Analyst/Coordinator
ROI / Cost (care and feeding)
VigiLanz added a module for opioid stewardship. It was included in the package we had already...
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Analyst/Coordinator
Functionality and Upgrades
The VigiLanz product does a really nice job of filtering through clinical things. But there is still...
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Analyst/Coordinator
Functionality and Upgrades
We can create rules based on our institution. VigiLanz has smart rules based on protocols. That is...
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Analyst/Coordinator
Service and Support
I like the vendor's customer support system. When we first started, the VigiLanz system didn't have...
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Analyst/Coordinator
Functionality and Upgrades
I knew how things used to be before we had this system, but some of the newer staff members are...
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Manager
Service and Support
The vendor came up with a report for us to pull in patients who tested positive for COVID-19, and...
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Manager
Other Observations & Comments
I am not on the money side, but from what I know, the vendor doesn’t nickel-and-dime. I don’t make...
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Manager
Implementation and Training
VigiLanz puts out webinars at least a couple of times a month just to do ongoing training. A lot of...
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Manager
Service and Support
The part that makes me the happiest is VigiLanz’s customer support because we had a different vendor...
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Manager
Functionality and Upgrades
In terms of what I want the vendor to fix, there are some minor issues with the way we run reports....
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Manager
Service and Support
The technical support is excellent. We have been in pretty good contact with the VigiLanz...
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Manager
Interfacing and Integration
Probably the most challenging part of the VigiLanz implementation was our data integration with the...
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Manager
Functionality and Upgrades
There are some features that could be improved, and the user interface could be a bit better, but...
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Manager
Interfacing and Integration
There are some things we can’t get that limit our ability to use all the functionality in the...
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Manager
Technology
We haven’t had VigiLanz Pharmacy Surveillance that long, so it is hard to say how well the new...
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Manager
Other Observations & Comments
I think we figured out how to integrate VigiLanz Pharmacy Surveillance into our workflow. But I...
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Manager
Other Observations & Comments
Because of the challenges we have had with early setup and integration, I would recommend the...
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Manager
Future Outlook
I hope my overall satisfaction will go up in a year. I think we will get better at using the system....
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have gone from running manual reports and researching specifically targeted things to utilizing...
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Analyst/Coordinator
Service and Support
We have had some tough times with VigiLanz helping us to achieve our integration and...
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Analyst/Coordinator
Relationship
Historically, VigiLanz has been the leader in innovation, and they still are. That is one of their...
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Manager
Other Observations & Comments
I read that we may be entering a winter for AI where every 20 years, everyone overpromises what AI...
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Manager
Other Observations & Comments
Over the years, I have suggested that VigiLanz do certain things, then they work with a third party...
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Manager
Other Observations & Comments
What I have found unique about VigiLanz is that they have a concierge approach to working with their...
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Manager
Functionality and Upgrades
The overall value of VigiLanz's solution is that we are able to take existing tasks that we know...
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Manager
Functionality and Upgrades
We looked at what reports were being printed or emailed every day that we could make rules for....
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Manager
Implementation and Training
Training with VigiLanz has been a struggle because they had video things that didn’t work. VigiLanz...
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Manager
Interfacing and Integration
I have complaints about the user interface. Other than that, I have not had any problems.
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Manager
Other Observations & Comments
I hope that VigiLanz continues to do what they are doing. Another vendor we work with promised...
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Manager
Functionality and Upgrades
We made the Boolean rules, and after we went live, we were able to save several hours a week that we...
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Manager
Other Observations & Comments
VigiLanz needs to look at artificial intelligence and figure out how they can make their rules...
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Analyst/Coordinator
Service and Support
VigiLanz's service is very good. VigiLanz is small enough to still be personable. They have grown a...
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Analyst/Coordinator
Implementation and Training
VigiLanz has started doing webinars; they record them and have them available whenever we need them....
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Analyst/Coordinator
Functionality and Upgrades
The rating that I would give the system for meeting our needs is really low. There is an enormous...
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VP/Other Executive
Service and Support
VigiLanz is very confident in what they do, but I don’t see them as having as big of a vision as...
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VP/Other Executive
Functionality and Upgrades
Antimicrobial Stewardship has really become a core tool for our staff members and the reports and...
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Director
Functionality and Upgrades
I was really excited about some additional feeds with Antimicrobial Stewardship, but those have been...
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Director
Relationship
I was a little bit more involved with the VigiLanz executives previously, but I don't have any...
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Director
ROI / Cost (care and feeding)
Although VigiLanz does not charge for every little thing, they do charge for some things. We don’t...
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Director
Functionality and Upgrades
I really like the system’s functionality. I really do love like the alerting and everything that the...
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Director
Functionality and Upgrades
I struggle with developing reports in the system. I have spent a lot of time working on that. I have...
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Director
Other Observations & Comments
The support people at VigiLanz are really nice. They could do better at having conversations. It is...
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Director
Functionality and Upgrades
The system's ease of use is amazing. I don't feel like people have any issues with the system, and...
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Director
Interfacing and Integration
Everybody here would love Antimicrobial Stewardship to be better integrated with our EMR, and there...
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Director
Functionality and Upgrades
VigiLanz has been pretty good about keeping all their promises. One of the advantages of using the...
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Director
Future Outlook
I am not privy to what the hospital is going to do in the long term, but I haven’t heard that we are...
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Director
Functionality and Upgrades
We have had a great interface. The system is easy to access and easy to learn. The system has great...
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Director
Functionality and Upgrades
The only downside with reports is that there is great variability with when we get the reports. I...
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Director
ROI / Cost (care and feeding)
We have a set fee with VigiLanz for the amount of data we send them. That amount is updated with...
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Director
Future Outlook
A year from now, I see my satisfaction increasing with VigiLanz because we are getting a function in...
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Director
Functionality and Upgrades
It is a little hard for me to figure out how to add other users, such as people in my organization....
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Director
Functionality and Upgrades
The things to improve on are having user-friendly customized reports that the users can put in...
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Director
Other Observations & Comments
I haven’t really seen additional technology beyond our own system because I haven’t sought it out.
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Director
ROI / Cost (care and feeding)
It is good for VigiLanz to know that their system is quick and reasonably priced, and it is very...
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Manager
Functionality and Upgrades
The system is very useful. I like that we can build custom rules for our facility. I like that our...
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Manager
Functionality and Upgrades
It would be helpful if the data flowed over to providers in real time. If there was a provider piece...
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Director
Interfacing and Integration
Some things are a little out of VigiLanz's control, but it would be really nice if the product could...
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Director
Functionality and Upgrades
There is so much noise in the EMR; it picks up everything. It is hard to sort the drug-to-drug...
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Director
Implementation and Training
The product is part of my long-term plans. The implementation was really good.
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Director
Functionality and Upgrades
I don't have any complaints about the product. We started uploading some new modules, and the vendor...
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Director
Relationship
We have been updating some things because some new guidelines have been published. I reached out to...
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Director
Functionality and Upgrades
The platform makes it easy to analyze trends in resistance. I can usually do that myself; VigiLanz...
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Director
ROI / Cost (care and feeding)
I think the software is part of our long-term plans. I haven’t heard anything different. The vendor...
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Director
Relationship
I can’t imagine being more satisfied with VigiLanz. I can present a problem to them, and they come...
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Director
Functionality and Upgrades
I have found VigiLanz to be really helpful with their ability to fine-tune a rule and screen out a...
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Manager
Functionality and Upgrades
We use Antimicrobial Stewardship, and we have been going pretty strong for the past several months....
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