VigiLanz Pharmacy Surveillance
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Jackson Tate
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User Commentary

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Manager

The product gives our pharmacists an opportunity as the pharmacists are attending rounds to provide...

May 2022
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Manager

We really like the alerts that have been created within the product. We have been able to see work...

May 2022
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Manager

The platform provides a lot of flexibility from the drug perspective. We are able to create rules...

May 2022
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Manager

The reporting within VigiLanz Pharmacy Surveillance needs to be improved. The ability to run and...

May 2022
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Manager

VigiLanz charges for each individual module. There are a lot of separate modules that the platform...

May 2022
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Manager

The system seems to take a long time to find patients. This issue does not happen all the time; it...

May 2022
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Manager

There are a lot of really great options within the VigiLanz Pharmacy Surveillance module of the...

May 2022
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Manager

The most challenging thing with VigiLanz Pharmacy Surveillance is the reporting portal. The portal...

May 2022
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Manager

We are at the top of our game, but we need to get even higher. We can't get to the point that we...

May 2022
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Manager

VigiLanz's email ticket support is a great concierge service for us. Their people's response time is...

May 2022
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Manager

Our account representative at VigiLanz comes up with really reasonable solutions to problems given...

May 2022
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Manager

We would really love to see the solution run quality assurance reports for pharmacist productivity...

May 2022
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Manager

VigiLanz Pharmacy Surveillance pulls everything out of our EMR, and it integrates with several things....

Apr 2022
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Manager

I know the product has more capabilities than we use. However, we have built rules to help us catch...

Apr 2022
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Manager

I have never had an issue with the vendor's support. I have always been helped, and any issues have...

Mar 2022
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Manager

Over the years, we have been expanding how we use the product. The product is rather customizable,...

Mar 2022
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Manager

There is a learning curve with the new Bayesian calculators for kinetic monitoring for certain...

Mar 2022
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Manager

Within the program, there are different reports and data we can collect. To present the data, we...

Mar 2022
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Manager

I love VigiLanz Pharmacy Surveillance. We picked it because it was user friendly and the most...

Mar 2022
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Manager

It took a while to get everything set up with VigiLanz Pharmacy Surveillance, but the vendor worked...

Mar 2022
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Manager

Any time we have a concern, VigiLanz is very easy to work with, and we get the problem resolved...

Mar 2022
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Manager

VigiLanz has been great with recent upgrades. The cadence of upgrades is about what we need it to...

Mar 2022
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Manager

I am actually very pleased with VigiLanz. Their customer support people are excellent to work with....

Mar 2022
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Manager

We would like to have more access to the build controls. We have access to build our own rules and...

Mar 2022
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Director

The vendor is highly unresponsive. We have been talking about the same issues for months. Sometimes,...

Mar 2022
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Director

One thing that has been extremely bizarre and difficult is that there is no development instance....

Mar 2022
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Director

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
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Analyst/Coordinator

We frequently go to the staff at VigiLanz with questions and ask for help with tweaking things here...

Mar 2022
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Analyst/Coordinator

I have a great relationship with my VigiLanz account representative. They do a great job of helping...

Mar 2022
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Analyst/Coordinator

I love that VigiLanz Pharmacy Surveillance catches a lot of interventions. We have alerts set up...

Mar 2022
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Analyst/Coordinator

The reporting from VigiLanz is easy. I can pull data from the system with no problems and get the...

Mar 2022
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Analyst/Coordinator

The main issue we have with VigiLanz Pharmacy Surveillance is a lot of duplicate alerts. We go back...

Mar 2022
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Manager

VigiLanz is always willing to train us when we need them to.

Mar 2022
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Manager

VigiLanz Pharmacy Surveillance is truly in a silo, and maybe that is our organization’s fault. It...

Mar 2022
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Manager

The system quality is good. It is not perfect. It is software, so it is garbage in, garbage out. The...

Mar 2022
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Manager

VigiLanz could improve with more proactive use of new rules. They publish rules and alerts that we...

Mar 2022
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Manager

The system has been great for monitoring. It works in real time a lot more than our previous system...

Mar 2022
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Manager

The problem with the system is that it can be a little overwhelming. There are so many things that...

Mar 2022
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Manager

The vendor is really good. They have a pharmacist on board who has been able to provide us with...

Mar 2022
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Manager

The system is very good for monitoring. It is a really powerful surveillance software. I think that...

Mar 2022
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Manager

The process of integrating VigiLanz Pharmacy Surveillance with another system was kind of tedious....

Mar 2022
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Director

VigiLanz has a lot of training. Once our staff members are trained, things are good, but training...

Mar 2022
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Director

We can call the vendor, and they help us with whatever we need. When VigiLanz has certain reports...

Mar 2022
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Director

When we move to another EMR in the future, we will relook at VigiLanz Pharmacy Surveillance to see...

Mar 2022
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Director

A year from now, our satisfaction with the product will improve. We made some big changes in our...

Mar 2022
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Director

I was disappointed in VigiLanz when they said that they could do something for us, but they actually...

Mar 2022
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Manager

I haven't found any issues or problems with VigiLanz Pharmacy Surveillance. We have been using it...

Mar 2022
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Manager

There are a lot of duplicate alerts in VigiLanz Pharmacy Surveillance, and if we are already...

Mar 2022
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Director

We have done a lot of work to optimize some of the system's alerts to make them more functional. We...

Mar 2022
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Director

Everything is really fabulous, but the reporting has been frustrating. In some instances, the...

Mar 2022
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Director

The vendor's price has significantly increased this past year.

Mar 2022
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Director

The vendor used to be more proactive, but they haven't been lately.

Mar 2022
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Manager

The vendor could have different sections on their website that have clearer language for older...

Mar 2022
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Manager

We have a vendor representative that we can reach out to. We don’t have a ticketing service; I just...

Mar 2022
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Manager

I hope that my satisfaction with the system will go up within a year. The software is good, and my...

Mar 2022
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Manager

I don’t think VigiLanz ever offered to train our users or showed me how to use the system. They just...

Mar 2022
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Manager

The system definitely does what it is supposed to do, but there is always room for improvement. The...

Mar 2022
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Manager

I wish we could integrate VigiLanz's system with Epic, but it does integrate well with other systems...

Mar 2022
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Manager

If I were given the option, I would definitely purchase the product again. VigiLanz has continued to...

Mar 2022
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Manager

VigiLanz has some limitations, but they keep their promises to the best of their ability. They have...

Mar 2022
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Manager

In the past, we asked the vendor to reformat some things to fit our computer screens, but that...

Mar 2022
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Manager

When we first implemented the solution, the vendor had plenty of resources. They helped us with our...

Mar 2022
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Manager

The vendor doesn't do mass trainings for all of a pharmacy's staff members. They train the trainers....

Mar 2022
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Manager

The solution works really well with our EMR, and information flows both ways through the system. The...

Mar 2022
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Manager

The vendor provides great service. They have excellent support people who have incredible turnaround...

Mar 2022
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Manager

Some areas of the solution aren't as intuitive as we would like them to be. We have brought up some...

Mar 2022
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Manager

We have always been able to do what we have needed to do in the system.

Mar 2022
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Manager

VigiLanz is probably above average when it comes to delivering new technology. They are really good...

Mar 2022
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Manager

There have been a couple of times when our point person has had to escalate things to someone in...

Mar 2022
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Manager

The product drives outcomes, specifically when we use NHSN data to present the outcomes that we get...

Mar 2022
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Manager

I wouldn't hesitate to recommend the system to another facility or friend. There are some minor...

Mar 2022
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Analyst/Coordinator

We only got the VigiLanz software because of the pharmacy module, and it just so happened that they...

Mar 2022
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Analyst/Coordinator

I use the pharmacy module a lot. Even though the system is intended for the pharmacy, I am still...

Mar 2022
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Analyst/Coordinator

It is difficult for a new user to hop on the product and get to work in a couple of hours. It takes...

Mar 2022
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Manager

We enjoy using the system. The vendor has kept their promises and has been good at helping us. The...

Mar 2022
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Manager

The vendor could provide more training on the system. I had to learn a lot of things on my own. I am...

Mar 2022
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Manager

We use VigiLanz Pharmacy Surveillance in a few different areas. Our pharmacy department uses it to...

Feb 2022
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Manager

The system's weakness is with the antibiogram functionality. VigiLanz told us they can't help us...

Feb 2022
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Manager

Training is where VigiLanz fails. They set the system up, and once we validate something, we are on...

Feb 2022
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Manager

In the beginning, we had to weed through a lot of noisy alerts. The system isn't as streamlined or...

Feb 2022
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Manager

VigiLanz Pharmacy Surveillance is a necessary evil these days because we don't have the staffing to...

Feb 2022
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Manager

When VigiLanz Pharmacy Surveillance works, it is good. We catch a lot of things. The system has an...

Feb 2022
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Manager

VigiLanz is trying really hard to stay ahead of the game and help us out, especially with COVID-19....

Feb 2022
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Director

I have met with VigiLanz’s people from their frontline staff all the way up to their executives....

Feb 2022
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Director

We have not yet been able to embed VigiLanz's system into our EMR, so it is still an outside...

Feb 2022
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Director

VigiLanz's system has a continuous impact on patient safety. The system helps in a dynamic...

Feb 2022
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Manager

VigiLanz could make the product more user friendly. Creating reports and pulling them out of the...

Feb 2022
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Manager

The system's biggest strength is its ability to interface with our hospital systems and pull pretty...

Feb 2022
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Manager

A strength of the vendor is their customer support. It is excellent. The vendor is great at pulling...

Feb 2022
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Analyst/Coordinator

We recently went live with a new feature in the system, and the implementation was really great. It...

Feb 2022
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Analyst/Coordinator

We recently started using the solution more in some of our workflows because we were able to move...

Feb 2022
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Analyst/Coordinator

Overall, VigiLanz has been very responsive. If we have a need, they help us with it. I made a...

Feb 2022
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Manager

VigiLanz continues to meet all of my expectations. They are supportive in anything that we need from...

Feb 2022
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Manager

The design of VigiLanz Pharmacy Surveillance has always worked for me, but previously, getting to...

Feb 2022
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Manager

The system has a nice little home screen. If I am ever curious about what is coming, I can click on...

Feb 2022
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Manager

The system really helps me to do my job and make sure that we are taking care of our patients. It...

Feb 2022
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Manager

We have a specialist with VigiLanz who helps us custom-tailor the product to our needs. The...

Feb 2022
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Manager

I have learned some tricks that make the system a lot easier to use. If providers have never used...

Feb 2022
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Manager

One of the last upgrades made it so that we have to refresh VigiLanz Pharmacist Surveillance to see...

Feb 2022
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Manager

I don't know who makes the alerts and rules. For example, the new COVID-19 drug remdesivir shows up...

Feb 2022
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Director

I really appreciate VigiLanz’s support services. When I have issues or want to optimize or create...

Feb 2022
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Analyst/Coordinator

Overall, my experience with the product is very positive. I use it every day for my work. It helps...

Feb 2022
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Analyst/Coordinator

The service from VigiLanz is good. I can submit any kind of issue online and get an immediate...

Feb 2022
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Analyst/Coordinator

Originally, we were going to have better integration. Right now, information just goes one way from...

Feb 2022
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Analyst/Coordinator

Additional training from the vendor would be good. Before, there were webinars and recorded webinars...

Feb 2022
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Manager

Unfortunately, the vendor's customer support people seem to think that if they validated something,...

Feb 2022
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Manager

Our biggest hiccup with the system was with getting fees. The vendor's process works, but we had...

Feb 2022
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Manager

VigiLanz sometimes does training modules. Their electronic training isn't very useful, and it...

Feb 2022
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Manager

We would probably buy the solution again. There aren't a lot of great modules out there, but the...

Feb 2022
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Manager

The solution has a slight learning curve, but we have been able to quickly train an incredibly...

Feb 2022
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Manager

The promises that the vendor doesn't keep usually involve data fees. The vendor tells us that they...

Feb 2022
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Director

VigiLanz Pharmacy Surveillance has been a big improvement from the system we used to use. VigiLanz...

Feb 2022
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Director

When COVID-19 first hit, the VigiLanz team was building rules to help us identify COVID-19 patients...

Feb 2022
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Manager

The vendor is obviously growing and improving all the time. Recently, they did a few really cool...

Jan 2022
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Manager

We want to easily validate data, and we can easily pull data with this system. Some things are a...

Jan 2022
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Manager

An outcome is only tangible if we can prove it with the system's reports. I can easily prove that we...

Jan 2022
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Manager

I can’t think of anything I would have liked the vendor to have done differently with the training....

Jan 2022
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Manager

A few things have been built into the system and have moved super slowly. I know that isn't all on...

Jan 2022
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Manager

I am a big proponent of the system. It is a higher quality system than others we have used. There...

Jan 2022
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Manager

Our experience with VigiLanz has been very positive. We fought to get a new clinical decision...

Jan 2022
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Manager

From the start, we got extremely good customer service and support from the vendor. The support...

Jan 2022
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Manager

The system is extremely sophisticated in terms of pulling patient information and building rules and...

Jan 2022
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Manager

The vendor can build most of what we ask for pretty quickly and effectively. A few things are big...

Jan 2022
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Manager

The vendor hasn't been able to deliver every single thing we have wanted, but there has been only a...

Jan 2022
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Manager

The major things are that the system is user friendly and that we can easily document. Those things...

Jan 2022
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Physician

We receive our money's worth from the vendor. VigiLanz's people work with us as much as they can,...

Jan 2022
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Physician

We couldn't ask for better service from VigiLanz. We receive great executive involvement from them,...

Jan 2022
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Director

There are two facets of VigiLanz. One is their data mining software, and they also have another...

Oct 2021
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Director

The usability experience could be improved when it comes to running certain reports. The system is...

Oct 2021
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Director

The vendor does excellent with delivering new technology. Specifically, I like that they have added...

Oct 2021
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Director

As far as support goes, we actually had a hiccup recently with VigiLanz. We had an issue that needed...

Oct 2021
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Director

I wouldn’t expect the vendor’s executive suite to be down here at the ground level all the time. But...

Oct 2021
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Manager

When we submit a ticket to VigiLanz, they usually get back to us and fix the issue that day. They...

Oct 2021
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Manager

There was one part that VigiLanz couldn't integrate with, but that was more an issue with our EHR....

Oct 2021
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Manager

The implementation took a long time because of some issues with integration. I think most EHRs...

Oct 2021
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Manager

We haven't had any nickel-and-diming from Vigilanz. The price has been basically what they said the...

Oct 2021
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Manager

The upgrades are really quick and easy, and we don't even notice them. The initial training was...

Oct 2021
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Manager

I am very happy with VigiLanz Pharmacy Surveillance. We will definitely keep using it. It is easy to...

Oct 2021
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Manager

One of the things that we liked about VigiLanz Pharmacy Surveillance is that it had alerts with the...

Oct 2021
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Manager

Our struggles with VigiLanz's software are usually just building the rules to match what we actually...

Oct 2021
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(0)
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Manager

We use VigiLanz for our antimicrobial stewardship program and also for pharmacist clinical...

Oct 2021
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Manager

We were looking for a tool to help us with calculating the financial impact of our interventions....

Oct 2021
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Manager

The option to have quick review alerts was a really nice enhancement that the vendor made this year....

Oct 2021
||
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Manager

The vendor is enhancing the existing products, but I don't see a lot of new things coming out other...

Oct 2021
||
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Manager

Our IS resource is great. They are very responsive; they usually respond the same day or within...

Oct 2021
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Manager

We thought we were going to get our historical data backloaded, but there was an incompatibility...

Oct 2021
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Manager

When we work on activations and put them into production, they usually work well. It is rare that we...

Oct 2021
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Manager

I rely on the solution a lot, especially for drug adjustments. Now that our census has increased, we...

Oct 2021
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Manager

The vendor will add rules or take away things that we don't need. Sometimes, they will also take...

Oct 2021
||
(0)
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Manager

We have an antimicrobial patient list in the system. In that list, we can add comments that will...

Oct 2021
||
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Manager

My number one pet peeve with the system is how slow it gets sometimes. The vendor's quick review for...

Oct 2021
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Analyst/Coordinator

The clinical rules in the VigiLanz system allow us to drill down and filter information to what we...

Sep 2021
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Analyst/Coordinator

We have been able to expand our clinical side and even go paperless because of the VigiLanz system....

Sep 2021
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Manager

We have received our money’s worth. VigiLanz Pharmacy Surveillance is a good, quality product. It...

Sep 2021
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Manager

VigiLanz offers plenty of webcasts and hosts different training sessions. Training is very available...

Sep 2021
||
(0)
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Manager

I am happy with VigiLanz Pharmacy Surveillance. I like that VigiLanz has a pharmacy module and that...

Sep 2021
||
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Manager

The only thing in the system that I struggle with is the interface. It is not very easy to run...

Sep 2021
||
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Manager

VigiLanz’s support is very good, and there is excellent executive involvement.

Sep 2021
||
(0)
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Manager

When I was at the site level at a hospital, the VigiLanz product was amazing. I really liked it. Now...

Sep 2021
||
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Manager

VigiLanz has come out with a lot of different modules, and each one has a separate fee. So there is...

Sep 2021
||
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Director

Unfortunately, VigiLanz Pharmacy Surveillance doesn't integrate with our EMR, though that isn't...

Jul 2021
||
(0)
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Director

I really like how customizable the product is. If there is something that I would like to change or...

Jul 2021
||
(0)
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Director

I like how responsive VigiLanz is to my needs. I know the people in charge, and they know me.

Jul 2021
||
(0)
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Manager

Vigilanz makes continual improvements to the product, but they have made fewer improvements in the...

Jun 2021
||
(0)
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Manager

The functionality of the system is very good. VigiLanz is delivering new technology, but it is not...

Jun 2021
||
(0)
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Manager

Vigilanz's support is very good. I may have some complaints, but I like that I have access to a...

Jun 2021
||
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Manager

We have been able to reduce our mortality rate. That is why I am a big fan of the VigiLanz product....

Jun 2021
||
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