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VigiLanz Pharmacy Surveillance Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Vigilanz Pharmacy Surveillance is a great way for a large health system to communicate the data....
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Manager
Vigilanz is very responsive to us if there is an issue. I can count on their support team to help us...
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Manager
I don't know whether the VigiLanz product is part of our long-term plans. Our organization keeps...
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Manager
I get the vendor's newsletters, and they share all of the things they are trying to do to keep up...
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Manager
When we have time for trainings, they are great. We don't have time to dedicate to trainings for...
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Manager
The things that don't work in the system aren't the vendor's fault; those things are due to the fact...
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Manager
The vendor's service is top of the line. Everyone at VigiLanz is responsive, helpful, and rarely...
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Manager
I don't have a lot of interaction with the vendor's employees. Maybe it is just up to us to figure...
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Director
VigiLanz has had several training sessions that my clinical staff has taken part in. There is also...
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Director
The system has been a really awesome product. It has been really helpful. There was a lot of...
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Director
VigiLanz sends out alerts and information about interesting things we might want to do. VigiLanz has...
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Director
People have to be willing to put in some work to get the correct reports. The system is quite easy...
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Director
I really like the VigiLanz product. I have been intimately involved in the build and improvement...
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Director
VigiLanz's communication is really good on the front end, and there is a lot of thought put into...
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Director
Data only flows one way for us, and that is from our EMR to the VigiLanz product, but the...
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Director
We see a lot of benefits to using the VigiLanz product. Our experience has been positive. I don't...
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Manager
VigiLanz Pharmacy Surveillance's ease of use is definitely a plus with the system. We like being...
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Manager
VigiLanz is constantly upgrading and enhancing the system. There are a few formatting things that I...
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Manager
The VigiLanz system has definitely streamlined our workflow. With the pharmacy modules we are using,...
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Manager
VigiLanz could do a bit better with training. They could give us a global overview of what is...
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Manager
VigiLanz has been very good at responding to us. They are very proactive. They have developed a lot...
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Manager
The product met the needs we had when we got it. Now we would like it to have telehealth...
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Manager
VigiLanz does a good job of highlighting things for us, but I wouldn't say that everything is...
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Manager
I like VigiLanz's responsiveness. On a small scale, when we have an issue or a new thing that we...
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Manager
The responses to COVID-19 from the vendor were really good. VigiLanz was actually pretty advanced in...
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Manager
Now that I am established, I probably don't see executive involvement as often, but we just did...
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Analyst/Coordinator
We keep having the same issues over and over with VigiLanz, and when I go to get those fixed, the...
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Analyst/Coordinator
VigiLanz Pharmacy Surveillance is a great product, but I am the first to say that we aren’t getting...
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Director
VigiLanz is consistent. They change with the needs of their customer market, but their customer...
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Director
Throughout the pandemic, VigiLanz has offered the same customer service that they always have. They...
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Director
VigiLanz has driven excellent outcomes for us. Some of the most expensive outputs of an organization...
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Director
VigiLanz is ahead of us in interoperability. We have tested the product internally, and we can send...
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Director
The system is very intuitive. It is one of the easiest systems that we have. VigiLanz expands the...
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Manager
Everything that VigiLanz has upgraded lately has been very applicable and has worked well. I tend to...
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Manager
My favorite thing about working with VigiLanz is their support. When I have an issue, I can put in a...
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Analyst/Coordinator
When I started using VigiLanz Pharmace Surveillance, the vendor held a bunch of webinars that they...
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Analyst/Coordinator
Some of the solution's functionalities aren't really intuitive. The solution pulls information out...
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Analyst/Coordinator
I appreciate the vendor's customer support people. I have asked them all kinds of weird questions,...
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Analyst/Coordinator
I am happy with what VigiLanz has helped us achieve. Their solution has helped us make some...
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Director
I would like to highlight VigiLanz's support people because they are always very helpful. They are...
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Director
VigiLanz is always promoting new options and constantly updating the system. I like how customizable...
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Director
Because the platform is a standalone system, it is not necessarily integrated with many of our other...
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Manager
The solution has definitely improved. I really like that we can use the antimicrobial stewardship...
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Manager
VigiLanz has done webinars and in-service training. They are very responsive in helping us create...
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Analyst/Coordinator
I don't think our clinical manager can live without this product. We have a clinical manager who...
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Analyst/Coordinator
The integration is not as great as the integration with our EMR vendor. The integration was better...
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Analyst/Coordinator
I have never had to use the support people. I do get messages from the vendor though, so I am...
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Director
I am pretty sure VigiLanz's software is not going anywhere because things are going really well....
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Director
The biggest opportunity for VigiLanz to improve is for them to give us the ability to get data...
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Director
The system is part of my long-term plan. I don't know whether the hospital will go along with that....
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Director
VigiLanz has always delivered, and they have always been on top of training. We don't use the system...
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Director
The system needs to be more user friendly. We want to program the reports we need more easily. The...
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Manager
Our account manager at VigiLanz is incredible. This individual is wonderful with anything that we...
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Manager
I would recommend this solution to everybody. VigiLanz has been wonderful. They do exactly what they...
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Manager
VigiLanz Pharmacy Surveillance has been great. We started out building some general rules that we...
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Manager
VigiLanz Pharmacy Surveillance makes my chart check a lot easier. It helps me catch things that I...
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Manager
I miss the auto refresh feature in VigiLanz Pharmacy Surveillance. It was very helpful, especially...
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Physician
We don't use VigiLanz Pharmacy Surveillance as much as we could. VigiLanz helps us as much as they...
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Physician
I can hit a button in the system and get any background anytime I need it. If people have been...
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Director
The solution isn't integrated with our EHR. Granted, we have the interface feeds to send data and to...
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Director
The vendor is very responsive to emails and to any issues or questions that we send. If the vendor...
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VP/Other Executive
We are absolutely getting our money's worth. That is something that stands out to me about the...
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VP/Other Executive
The vendor has made a lot of progress with just the look and feel of the system. The challenge is...
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VP/Other Executive
I appreciate the very low sales pressure from the vendor. With some of the experiences I have had...
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Physician
VigiLanz did not nickel-and-dime us in the past, but recently with the contract negotiation, there...
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Physician
The interoperability with VigiLanz Pharmacy Surveillance is pretty good. There are some things we...
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Physician
With the system, we can pop in dates, hit a button, and have instant antibiotic grams. Because...
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Physician
VigiLanz is wonderfully helpful anytime we need something. They get right on things. The ongoing...
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Physician
I would tell someone looking into VigiLanz to be sure to read the part of the contract about the...
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Manager
VigiLanz does a lot of screening for us and saves us so much work. Instead of reviewing charts...
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Manager
I don’t think there is any nickel-and-diming with VigiLanz. Anytime there is an update or an...
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Manager
There are always updates with VigiLanz, but I don’t particularly know how those will affect me in...
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Manager
If people were considering VigiLanz's system, I would tell them we really enjoy the program. It is...
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Manager
VigiLanz's system can send messages through our email, and the messages are HIPAA encrypted. If...
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Manager
VigiLanz could improve their implementations and upgrades, but overall, the vendor is really good....
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Manager
We are happy with VigiLanz, and the product is holding true to all of VigiLanz's promises. Our basic...
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Manager
Whenever we need anything, VigiLanz responds to our help tickets quickly. They are proactive, and...
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Manager
VigiLanz has a VP who is frequently in contact with our team as needed, so the vendor's executive...
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Manager
Our reporting is definitely tangible. We are able to report through VigiLanz's system. The only...
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Manager
VigiLanz was great at supporting us through the COVID-19 crisis. That goes along with everything...
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Manager
We have gotten our money's worth multiple times over.
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Manager
The product integrates well with our other systems. The integration capabilities are unbelievable....
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Manager
The product is extremely easy to use, and that has to be a big part of our success. Something that...
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Director
The solution has been an excellent product with excellent support and excellent maintenance. It is a...
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Director
My biggest area of concern is being able to get meaningful Excel reports from the data that I am...
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Analyst/Coordinator
When we are trying to enter multiple interventions, the system is a little slow. I would like to see...
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Analyst/Coordinator
The vendor has provided us with excellent support throughout the pandemic. The vendor is very...
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Analyst/Coordinator
VigiLanz added a module for opioid stewardship. It was included in the package we had already...
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Analyst/Coordinator
The VigiLanz product does a really nice job of filtering through clinical things. But there is still...
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Analyst/Coordinator
We can create rules based on our institution. VigiLanz has smart rules based on protocols. That is...
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Analyst/Coordinator
I like the vendor's customer support system. When we first started, the VigiLanz system didn't have...
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Analyst/Coordinator
I knew how things used to be before we had this system, but some of the newer staff members are...
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Manager
The vendor came up with a report for us to pull in patients who tested positive for COVID-19, and...
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Manager
I am not on the money side, but from what I know, the vendor doesn’t nickel-and-dime. I don’t make...
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Manager
VigiLanz puts out webinars at least a couple of times a month just to do ongoing training. A lot of...
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Manager
The part that makes me the happiest is VigiLanz’s customer support because we had a different vendor...
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Manager
In terms of what I want the vendor to fix, there are some minor issues with the way we run reports....
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Manager
The technical support is excellent. We have been in pretty good contact with the VigiLanz...
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Manager
Probably the most challenging part of the VigiLanz implementation was our data integration with the...
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Manager
There are some features that could be improved, and the user interface could be a bit better, but...
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Manager
There are some things we can’t get that limit our ability to use all the functionality in the...
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Manager
We haven’t had VigiLanz Pharmacy Surveillance that long, so it is hard to say how well the new...
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Manager
I think we figured out how to integrate VigiLanz Pharmacy Surveillance into our workflow. But I...
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Manager
Because of the challenges we have had with early setup and integration, I would recommend the...
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Manager
I hope my overall satisfaction will go up in a year. I think we will get better at using the system....
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