VigiLanz Pharmacy Surveillance Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Some suggested developments for the system take a long time. That means there are some aspects of...
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Relationship, Operations
Our contact at VigiLanz has been great in terms of implementing solutions, brainstorming, and...
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Product
VigiLanz Pharmacy Surveillance is important for us and our pharmacists.
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Relationship
Our partnership with VigiLanz has always been strong. Technical changes on our organization's side...
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Relationship
VigiLanz is extremely flexible in terms of what we envision for our healthcare system. They are very...
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Relationship, Operations, Product
With some of VigiLanz’s upgrades, we need open communication. Sometimes something is pushed out as a...
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Operations
From a training perspective, it would be nice to have a little more support from VigiLanz.
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Operations
VigiLanz is very clinician focused on upgrades, and they do assist with some of the education...
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Loyalty, Relationship, Product
In the years that I have been working with VigiLanz, things have been relatively good. The volume of...
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Relationship, Operations
I would like to see a little more support from the operational side of the implementation. But...
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Relationship
The support that VigiLanz gives us overall is great. We do have technical issues occasionally, and...
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Relationship, Product
We have a lot of enhancements that go into different buckets. Working through this prioritization...
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Relationship, Operations
The onboarding and the implementation were a little rough, but we have now been live for a while....
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Operations
Due to the delays in the implementation, we ended up having to sign an extension with our existing...
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Culture, Operations
Our difficulty was with transitioning from a previous competing product to VigiLanz’s product and...
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Relationship, Product
The ticketing system is amazing. We track it closely, and the response time is amazing. But the...
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Relationship
The vendor is very interactive, and they talk with us about what we would change if we could. For...
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Product, Value
The vendor breaks things into segments, and we can add stuff on, but the way they structure their...
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Loyalty, Product, Value
Pharmacy Surveillance completely changed our entire workflow in terms of the pharmacists’ ability to...
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Loyalty
VigiLanz Pharmacy Surveillance is definitely part of my long-term plans. I love the system. It is...
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Relationship, Operations
VigiLanz's implementation services have been pretty good. I think VigiLanz's people are empowered to...
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Operations
VigiLanz leaves the training of our staff up to us, and there is no quality assurance built into the...
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Culture, Product
Sometimes, I will run a report with VigiLanz Pharmacy Surveillance that takes too long to generate....
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Relationship, Product
VigiLanz Pharmacy Surveillance definitely supports our integration goals, but integrating the system...
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Relationship
With VigiLanz, we have made several requests for things that haven't been created, and it has been a...
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Product, Value
I have been able to present the system's data to committees to demonstrate changes or a lack of...
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Product
The system has a lot of nuance. It supports basic functions really well, and it is really good at...
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Relationship
VigiLanz is now part of Innovalon. There have been some changes to the way everything looks, and the...
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Relationship
When we put in tickets with VigiLanz's customer support, VigiLanz is very responsive. It usually...
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Loyalty
Our only experience with a pharmacy surveillance software is with VigiLanz's system, but we have...
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Operations
VigiLanz has training modules in the system, but those training modules are outdated compared to the...
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Loyalty, Relationship
We decided to go with VigiLanz's system because it is supported by our buying group, so we get...
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Operations, Product, Value
VigiLanz Pharmacy Surveillance works well. It is straightforward to explain and easy to use. Since I...
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Relationship
VigiLanz's service feels more reactive than proactive. Most of what we have implemented has come...
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Relationship, Operations
VigiLanz did a good job of meeting with us frequently and implementing things right away. They moved...
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Operations
We don't have a strict ongoing training procedure for the system, but the vendor's online training...
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Product, Value
The outcome we want from the system is to help us improve occupation. We make so many interventions...
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Product
Sometimes, it would be great if the product worked a little better with our EMR because it is...
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Value
The vendor will avoid charging for every little thing in some areas but not in others. Like...
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Value
The only nice thing about having the system is that it is implemented in our EMR, so it can decrease...
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Relationship, Product
The product's strength is definitely that we can customize the product, so we can create rules for...
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Operations
VigiLanz always gives us things to look into for trainings and things like that. The training is...
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Relationship
VigiLanz's responsiveness has slipped quite a bit in the last couple of years. In the past, when we...
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Relationship
I honestly think that the people that VigiLanz has in place are one of VigiLanz's strengths. Those...
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Relationship, Product
My pharmacists have had huge issues with lag time in the solution. VigiLanz was supposed to figure...
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Relationship, Operations
VigiLanz has been very helpful. They have helped us make many custom reports at no charge. They do a...
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Loyalty, Relationship, Product
VigiLanz is constantly looking for new required reporting from all the regulatory agencies and...
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Loyalty, Product
There has been a bit of a struggle with VigiLanz since we converted to a different system. We had...
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Loyalty, Product
VigiLanz's system flags a lot of things that we can identify with our patients, and it helps us...
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Culture, Operations
The only issue I have ever had with VigiLanz was when they were recently bought by Inovalon. We had...
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Product
VigiLanz Pharmacy Surveillance is generally superior in about every way to the analytics tool that...
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Operations
The training from VigiLanz is very good. Honestly, VigiLanz Pharmacy Surveillance is fairly...
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Product
VigiLanz Pharmacy Surveillance is superior to our last solution for antibiogram development. The...
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Relationship
Since VigiLanz was acquired by a different company, I have not seen any negative impact on their...
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Relationship
When we log tickets, VigiLanz tends to, at times, close them out before all issues are resolved....
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Relationship, Product
I have no complaints about VigiLanz. There have been no issues that I can recall in the last six...
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Loyalty, Relationship
With the acquisition of the vendor over a year ago, there hasn’t been anything I have noticed. I...
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Relationship, Product
I have asked VigiLanz to build various custom reports for me to collect data, and to be honest, I...
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Product
When I go into regular and ad hoc reports, which for our facility are a couple of pages long, I...
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Product, Value
I have found great utility with VigiLanz Pharmacy Surveillance. It is very helpful and is a great...
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Operations
We haven't had a meeting with VigiLanz in a long time. They post emails and learning sessions, but...
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Culture, Loyalty
Whether VigiLanz's system is part of our long-term plans is questionable. I'm not quite sure yet....
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Product, Value
The integration between the EHR information and the rules that the system currently has and the ones...
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Relationship, Product
If we are trying to add something to VigiLanz's system to survey, VigiLanz helps us really quickly....
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Product
The stuff that is related to the NHSN application always seems to carry over well. We haven't had...
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Relationship
When we contact the help desk people, it is easy to get input when we are having issues. There is...
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Relationship, Value
The patient safety components of VigiLanz Pharmacy Surveillance pay for the program, so it is a...
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Relationship
VigiLanz is very proactive in terms of staying in touch with us. They have regular calls with us...
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Operations, Product
Some of the reporting functionality in VigiLanz Pharmacy Surveillance takes some training or...
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Product
I may not be aware of things in VigiLanz Pharmacy Surveillance from a functionality perspective, but...
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Product
We use VigiLanz's system for patient safety, and the infection-prevention team members use it for...
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Product
The main thing that needs to be improved in VigiLanz's system is the reporting. There are a lot of...
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Relationship, Product
We have a weird EHR, but VigiLanz tries their best to get the integrations to work. The issue is not...
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Relationship
When I have issues, VigiLanz tries to work on and figure out the problem as well as they can. If I...
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Relationship, Product
Our overall experience with VigiLanz has been very good. Their customer service is top-notch, and...
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Relationship, Product
VigiLanz is excellent when I put in a request for a data report. They create one for me fairly...
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Operations, Product
I haven't noticed any glitches with any new upgrades or modifications. The modifications are not...
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Relationship
VigiLanz has always been amazing at getting us people who can solve our problems. If I have an issue...
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Relationship, Product
The modules in this solution are easy to use for tracking events, stewardship, and infection...
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Operations, Product
I have never been to VigiLanz's university; I just figured out how to use VigiLanz Pharmacy...
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Relationship
VigiLanz has updated some of their versions, and they have timely maintenance. They also send stuff...
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Loyalty, Product
With the advent of AI, organizations must consider how they will improve and remain relevant....
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Product, Value
VigiLanz Pharmacy Surveillance is a useful tool. It covers our bases and then some, and it can do...
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Relationship
I don't receive much personal communication from VigiLanz. When using VigiLanz Pharmacy...
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Relationship
The only disappointment I have with the product is the troubleshooting when we have downtime. One...
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Product, Value
We use the product for our daily workflow, so it works very well for our pharmacists to access their...
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Relationship
I have interacted with someone who was empowered to solve my problems, but it took a long time and a...
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Relationship, Product
I really do love the product and the way it works. It just creates a lot of chaos and difficulty...
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Culture, Product
With VigiLanz, pretty much all medication is used, and the components of the system that I use are...
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Relationship, Operations
When it comes to proactivity, I don't really know how much information we get from VigiLanz. I don't...
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Relationship, Product
I don't know that VigiLanz markets their platform for the way we are using it. My team does...
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Relationship
VigiLanz’s executives may be contacting other people. I don't usually hear too much from them. I...
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Operations
Training may have been something that was always offered by VigiLanz, and it may have gone to...
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Operations, Product
VigiLanz Pharmacy Surveillance is pretty easy to use. There is no application that we can use as a...
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Operations
Superuser training specifically for rule building and data validation is the most important with...
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Loyalty
We are leaving VigiLanz's product because we are now part of an organization that is forcing a...
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Operations, Product
The design of the system is really nice. It is very user-friendly, and there are not too many tasks....
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Product
There are some functions that we want in the system. I know other places can have a certain report,...
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Relationship
We submit many tickets to VigiLanz's customer support team, and sometimes the tickets don't go...
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Operations, Value
Other sites that are considering VigiLanz should make sure they have adequate time for the data...
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Relationship, Operations
In some aspects, VigiLanz is really excellent and responsive, but it depends on who we get as our...
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Value
VigiLanz made a big promise to us and created an interface for us. Basically, if we send VigiLanz...
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Operations, Product, Value
VigiLanz's system is very user-friendly and pretty easy. It is really useful but not perfect. There...
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Relationship
During an upgrade process, VigiLanz was helpful and timely. I like the technical support from...
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Loyalty, Relationship
The vendor is good at support. VigiLanz is always responsive when I open tickets for optimizations...
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Loyalty, Product
Having integration would increase the value of the product. The product is an outside application...
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Culture, Value
VigiLanz does have add-ons that we could choose to add or not add. If I wanted to add on a little...
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Relationship
VigiLanz’s regional representative has been assigned to my location for a year, but I just met them....
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Product
We use VigiLanz Pharmacy Surveillance not only for pharmacy decision support but also for the...
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Operations, Product
The solution's upgrades are just done in the background. There isn't really any downtime for those...
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Relationship
We have a customer success person assigned to us, but we aren't getting the same level of service...
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Loyalty, Value
We get a lot of value out of the rule engine and rules that VigiLanz builds. Those fire alerts for...
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Loyalty, Product
The product's ability to pull data from our EHR and combine it in the ways we ask it to is pretty...
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Operations, Product
There is a lot of information on each patient and a lot of different tabs we can use in VigiLanz...
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Value
We are a smaller organization, so we do pay a pretty good chunk of money for VigiLanz Pharmacy...
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Relationship, Product, Value
The vendor has been really good at delivering new technology that meets our needs. I requested that...
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Relationship
VigiLanz's support is very fast. I don't know whether there is a phone, but anytime I use the online...
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Relationship, Product
The system is easy to use. The vendor is continually updating and adding features to make it even...
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Relationship, Product
There was only one suggestion or change to the system that VigiLanz hasn't made, but they have...
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Relationship, Operations
VigiLanz communicates everything on their website, and when we first log in to their software,...
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Product
VigiLanz Pharmacy Surveillance gets a ton of feeds from Epic for different details, and the solution...
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Relationship, Product
VigiLanz is up front. They are always looking at the latest trends, and they build a bunch of...
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Loyalty
Epic has a bit of functionality that they are still working on, but it will replace the need for us...
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Relationship
VigiLanz is very stable. They have a request queue for reports and any tickets or issues, and they...
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Relationship
VigiLanz is all web support. They don't do anything on the phone, and every once in a while, I would...
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Culture, Value
We haven't had any surprise charges or anything from VigiLanz. There are no extra charges for...
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Relationship, Operations
There are some daily feeds that we are still working on in VigiLanz Pharmacy Surveillance, but...
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Relationship, Operations
VigiLanz is very helpful. They are a great group of folks. We have a lot of customized reports, and...
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Operations
VigiLanz didn't have anybody come on-site for us during our implementation, but they are really good...
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Product
None of our users have any trouble with VigiLanz Pharmacy Surveillance. People from our pharmacy...
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Relationship
VigiLanz's support comes by opening electronic tickets. While we don't get to speak to a person...
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Value
VigiLanz does a really great job of driving tangible outcomes. We utilize the customizable aspects...
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Relationship, Value
VigiLanz is really good at helping us customize, so instead of treating us like a cookie-cutter...
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Relationship, Operations
In the beginning when we were getting VigiLanz Pharmacy Surveillance set up, we didn't have any...
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Product
There are some things, like antibiogram features, that we would like in VigiLanz Pharmacy...
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Relationship, Product
VigiLanz does the best they can, but we do have some issues relating to integration that the vendor...
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Product, Value
VigiLanz Pharmacy Surveillance is really easy, and it saves us a lot of time because it identifies...
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Relationship
VigiLanz’s customer support is excellent.
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