VigiLanz Pharmacy Surveillance
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

We have had very few issues with VigiLanz. We have issues only with brand-new things that the vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we ask for things from the vendor, we get them, even if it takes a while. A few things have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The only hiccup I have had with VigiLanz was about one build that I was really pushing for. I had to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We get what we pay for, but VigiLanz hasn't shown us any new technology that we haven't had to pay...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product has great reports. We have increased our abilities to do quality improvement projects...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven’t seen the vendor drive outcomes as much as help us drive our own. If we have outcomes we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very user friendly. From each and every screen, we can get to basically anything. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We would like the system's functionality to be a little more convenient with regard to our facility...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The software, as it comes, can be very helpful for an organization's infection prevention and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Our end users have said that they feel like they couldn’t do without the product. The product serves...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

VigiLanz Pharmacy Surveillance is a product that does what the vendor says it is going to do, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Whenever I have an issue or need a report or anything, the technicians from VigiLanz jump to help...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

We wanted something to be added to the system, but that customization was costly, and we could not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

VigiLanz Pharmacy Surveillance is very effective. We have been able to customize the rules and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

VigiLanz is very easy to work with around integration. VigiLanz Pharmacy Surveillance works great...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

VigiLanz is constantly coming up with new reports based on suggestions, and I haven’t had any...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VigiLanz did some super user training and covered the product well, but learning how to navigate the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

VigiLanz decided that they had a mature product, so now, they are investing money into new products....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz has kept their promises. When I have given them advice on the enhancements they should...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz has been very ethical about not charging us for every little thing. They are even willing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The person from VigiLanz who helps us is able to predict our needs. That person helps us work things...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz has talked about how they need to do a better job of reaching out to their customers. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have definitely seen the system improve our patient outcomes.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The vendor had some turnover at their executive level, and they have gone back and forth on whether...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Overall, things are going well. We use VigiLanz Pharmacy Surveillance day in and day out. If it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We like VigiLanz Pharmacy Surveillance's rule writing functionality. When we have a drug that needs...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Periodically, there are some outages. Sometimes, the outages are on our end, and other times, they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a little transition from one support person to another, and that transition wasn't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The system is very sophisticated with the rules that run in the background, and anyone can use the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We really like how highly customizable the system is and how we can tailor it to our needs. Our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's team is very responsive to our requests. The team can respond to the easier requests...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system is really good, and I would give it a high score if it were more integrated into our EMR....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Vigilanz is an honest organization, and they do what they tell us they can do. The vendor is very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

VigiLanz Pharmacy Surveillance is easy to use, but there are some things that could make the system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our assigned person from VigiLanz is really amazing. They are very helpful, professional, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our infectious disease group likes the system in general. The process of reviewing the system's...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I see the value of the system in terms of prioritizing things for us to work on, and it helps us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime we ask for an enhancement that requires some development work on the vendor's part, the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the system; it does well for us and is just a great tool. The system is a very comprehensive...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Usually, support is handled at a central location. Issues that come up are handled efficiently....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The solution is an excellent and customizable program. I think that it is great. The solution is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's people are always responsive to our needs. They work on the things that they say that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I wish that the solution could be more embedded within our EHR. If we are using a patient's chart...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The solution is definitely part of our long-term plans. We would pretty much be dead in the water...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor will send things our way for education. They try to highlight and offer web-based...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If we write a rule, the system will alert us. The system works flawlessly. It doesn't break, even...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

As a vendor and a customer service provider, VigiLanz is very responsive.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I am not super savvy in VigiLanz's system because I am still learning more about it. What I struggle...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I don't know about the true cost of VigiLanz's system, but I am indifferent to the system. It...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

VigiLanz's system works pretty well for infection control. There are a lot of things that we can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

VigiLanz has been pretty awesome. I wouldn't necessarily say that VigiLanz is proactive. The vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have evaluated some other packages from another vendor, and those packages haven't been as good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The feed is one way. I don't think there is a way for us to make interventions within VigiLanz's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We pay the subscription fee, and everything that we have requested is rolled up into that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz sends out regular emails. It would be nice to have a more active type of message saying...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There is a lot of functionality that requires some training to utilize in VigiLanz Pharmacy Surveillance....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been plenty of times when we have suggested building rules. There are plenty of things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We work closely with a facility and have recommended VigiLanz Pharmacy Surveillance to them. We have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

There is one improvement we would like to see with some of the background computer pieces of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

An ongoing day-to-day notes system would help us follow some patients daily. We have tried to use...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The product works great, and we were able to integrate it with our EMR. That was a big hurdle for us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very receptive to feedback, and their customer service is phenomenal. We never need to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz Pharmacy Surveillance has been phenomenal. We are able to do a lot more with VigiLanz...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we call the vendor's support team, we usually hear back within a couple of hours. They are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The only thing I would suggest to VigiLanz is to have a bidirectional interface with Cerner's and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz has some simple canned reports that pull the data we need. VigiLanz's reporting tool is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We recently had a meeting with the vendor to provide some feedback on what they are doing well. They...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is beautiful and interactive. I can look at things by prescriber, unit, or patient. I can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

While the system has great functionality, I can’t access it and interact with it during meetings. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

VigiLanz has for sure kept all their promises to us.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VigiLanz Pharmacy Surveillance is really awesome. It has allowed us to more easily keep a finger on...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our VigiLanz support person is fantastic. They respond so quickly. I have never worked with a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I can't get over how long the setup and go-live took. The implementation took about a full year from...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our experience with VigiLanz Pharmacy Surveillance has been good. We have had no big issues or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

VigiLanz Pharmacy Surveillance works really well for our stewardship workflow, but the one pain...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are still certain things that I wish I could do that I can't quite accomplish with VigiLanz...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

One of the downsides is that the system is a one-way interface for us. I don't know whether we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven't gotten certain pieces of data from VigiLanz Pharmacy Surveillance, and I have tried...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are always new updates and changes to the program that make it better over time. That is good....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz Pharmacy Surveillance is very user friendly and empowering, and I have no trouble...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

VigiLanz has been very proactive with the changing COVID-19 rules over the past year and a half as...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I struggle with some of the day-to-day reporting in the system. The day-to-day reporting is not...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, our time with the Vigilanz pharmacy surveillance platform has gone very well. We continue...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are getting much more thorough reporting from the VigiLanz platform than we used to with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very good partnership with VigiLanz. In terms of refinements to our system, the vendor is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

If our EMR vendor were to come out with some type of surveillance package going forward, we would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VigiLanz does a good job getting us up to speed with training from day one. The vendor adds new...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our dissatisfaction probably comes from our own usage of VigiLanz Pharmacy Surveillance. We don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz Pharmacy Surveillance is a good product. We do enjoy using the product for our surveillance...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don’t know who the executives from the vendor are. They did assign us a pharmacist, and all of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The only pain point we have with the vendor is that I wish somebody would reach out or try to do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There are struggles, but overall, our experience with VigiLanz Pharmacy Surveillance has been...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We would go with the product over anything else because of the vendor’s service. They respond very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Everything that we initially wanted from the product has happened. There is one thing that we want...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor hasn’t been charging us extra for anything at all, just the agreed-upon annual...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

For some reason, we still cannot figure out how to pull certain data with the product, even with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There are a few small things that could make the product more convenient, but we can build those...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If we don't call the vendor and tell them there is an issue, they won't let us know that there is an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product gives our pharmacists an opportunity as the pharmacists are attending rounds to provide...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really like the alerts that have been created within the product. We have been able to see work...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The platform provides a lot of flexibility from the drug perspective. We are able to create rules...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting within VigiLanz Pharmacy Surveillance needs to be improved. The ability to run and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

VigiLanz charges for each individual module. There are a lot of separate modules that the platform...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system seems to take a long time to find patients. This issue does not happen all the time; it...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

There are a lot of really great options within the VigiLanz Pharmacy Surveillance module of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The most challenging thing with VigiLanz Pharmacy Surveillance is the reporting portal. The portal...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are at the top of our game, but we need to get even higher. We can't get to the point that we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

VigiLanz's email ticket support is a great concierge service for us. Their people's response time is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account representative at VigiLanz comes up with really reasonable solutions to problems given...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would really love to see the solution run quality assurance reports for pharmacist productivity...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

VigiLanz Pharmacy Surveillance pulls everything out of our EMR, and it integrates with several things....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I know the product has more capabilities than we use. However, we have built rules to help us catch...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have never had an issue with the vendor's support. I have always been helped, and any issues have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Over the years, we have been expanding how we use the product. The product is rather customizable,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a learning curve with the new Bayesian calculators for kinetic monitoring for certain...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Within the program, there are different reports and data we can collect. To present the data, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

I love VigiLanz Pharmacy Surveillance. We picked it because it was user friendly and the most...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

It took a while to get everything set up with VigiLanz Pharmacy Surveillance, but the vendor worked...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Any time we have a concern, VigiLanz is very easy to work with, and we get the problem resolved...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz has been great with recent upgrades. The cadence of upgrades is about what we need it to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am actually very pleased with VigiLanz. Their customer support people are excellent to work with....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We would like to have more access to the build controls. We have access to build our own rules and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is highly unresponsive. We have been talking about the same issues for months. Sometimes,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

One thing that has been extremely bizarre and difficult is that there is no development instance....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are at the point where the infection preventionists and antimicrobial stewardship team cannot...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We frequently go to the staff at VigiLanz with questions and ask for help with tweaking things here...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have a great relationship with my VigiLanz account representative. They do a great job of helping...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I love that VigiLanz Pharmacy Surveillance catches a lot of interventions. We have alerts set up...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reporting from VigiLanz is easy. I can pull data from the system with no problems and get the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The main issue we have with VigiLanz Pharmacy Surveillance is a lot of duplicate alerts. We go back...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

VigiLanz is always willing to train us when we need them to.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

VigiLanz Pharmacy Surveillance is truly in a silo, and maybe that is our organization’s fault. It...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The system quality is good. It is not perfect. It is software, so it is garbage in, garbage out. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

VigiLanz could improve with more proactive use of new rules. They publish rules and alerts that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has been great for monitoring. It works in real time a lot more than our previous system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The problem with the system is that it can be a little overwhelming. There are so many things that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is really good. They have a pharmacist on board who has been able to provide us with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very good for monitoring. It is a really powerful surveillance software. I think that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The process of integrating VigiLanz Pharmacy Surveillance with another system was kind of tedious....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

VigiLanz has a lot of training. Once our staff members are trained, things are good, but training...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We can call the vendor, and they help us with whatever we need. When VigiLanz has certain reports...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

When we move to another EMR in the future, we will relook at VigiLanz Pharmacy Surveillance to see...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

A year from now, our satisfaction with the product will improve. We made some big changes in our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I was disappointed in VigiLanz when they said that they could do something for us, but they actually...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I haven't found any issues or problems with VigiLanz Pharmacy Surveillance. We have been using it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a lot of duplicate alerts in VigiLanz Pharmacy Surveillance, and if we are already...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have done a lot of work to optimize some of the system's alerts to make them more functional. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Everything is really fabulous, but the reporting has been frustrating. In some instances, the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor's price has significantly increased this past year.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor used to be more proactive, but they haven't been lately.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor could have different sections on their website that have clearer language for older...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a vendor representative that we can reach out to. We don’t have a ticketing service; I just...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I hope that my satisfaction with the system will go up within a year. The software is good, and my...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I don’t think VigiLanz ever offered to train our users or showed me how to use the system. They just...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system definitely does what it is supposed to do, but there is always room for improvement. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I wish we could integrate VigiLanz's system with Epic, but it does integrate well with other systems...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

If I were given the option, I would definitely purchase the product again. VigiLanz has continued to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz has some limitations, but they keep their promises to the best of their ability. They have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the past, we asked the vendor to reformat some things to fit our computer screens, but that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we first implemented the solution, the vendor had plenty of resources. They helped us with our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor doesn't do mass trainings for all of a pharmacy's staff members. They train the trainers....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The solution works really well with our EMR, and information flows both ways through the system. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor provides great service. They have excellent support people who have incredible turnaround...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some areas of the solution aren't as intuitive as we would like them to be. We have brought up some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have always been able to do what we have needed to do in the system.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz is probably above average when it comes to delivering new technology. They are really good...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There have been a couple of times when our point person has had to escalate things to someone in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product drives outcomes, specifically when we use NHSN data to present the outcomes that we get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wouldn't hesitate to recommend the system to another facility or friend. There are some minor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We only got the VigiLanz software because of the pharmacy module, and it just so happened that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I use the pharmacy module a lot. Even though the system is intended for the pharmacy, I am still...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It is difficult for a new user to hop on the product and get to work in a couple of hours. It takes...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We enjoy using the system. The vendor has kept their promises and has been good at helping us. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor could provide more training on the system. I had to learn a lot of things on my own. I am...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use VigiLanz Pharmacy Surveillance in a few different areas. Our pharmacy department uses it to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's weakness is with the antibiogram functionality. VigiLanz told us they can't help us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Training is where VigiLanz fails. They set the system up, and once we validate something, we are on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In the beginning, we had to weed through a lot of noisy alerts. The system isn't as streamlined or...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz Pharmacy Surveillance is a necessary evil these days because we don't have the staffing to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When VigiLanz Pharmacy Surveillance works, it is good. We catch a lot of things. The system has an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

VigiLanz is trying really hard to stay ahead of the game and help us out, especially with COVID-19....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have met with VigiLanz’s people from their frontline staff all the way up to their executives....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have not yet been able to embed VigiLanz's system into our EMR, so it is still an outside...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VigiLanz's system has a continuous impact on patient safety. The system helps in a dynamic...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

VigiLanz could make the product more user friendly. Creating reports and pulling them out of the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system's biggest strength is its ability to interface with our hospital systems and pull pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

A strength of the vendor is their customer support. It is excellent. The vendor is great at pulling...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We recently went live with a new feature in the system, and the implementation was really great. It...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We recently started using the solution more in some of our workflows because we were able to move...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Overall, VigiLanz has been very responsive. If we have a need, they help us with it. I made a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

VigiLanz continues to meet all of my expectations. They are supportive in anything that we need from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The design of VigiLanz Pharmacy Surveillance has always worked for me, but previously, getting to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The system has a nice little home screen. If I am ever curious about what is coming, I can click on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system really helps me to do my job and make sure that we are taking care of our patients. It...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a specialist with VigiLanz who helps us custom-tailor the product to our needs. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have learned some tricks that make the system a lot easier to use. If providers have never used...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the last upgrades made it so that we have to refresh VigiLanz Pharmacist Surveillance to see...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't know who makes the alerts and rules. For example, the new COVID-19 drug remdesivir shows up...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I really appreciate VigiLanz’s support services. When I have issues or want to optimize or create...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Overall, my experience with the product is very positive. I use it every day for my work. It helps...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The service from VigiLanz is good. I can submit any kind of issue online and get an immediate...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Originally, we were going to have better integration. Right now, information just goes one way from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Additional training from the vendor would be good. Before, there were webinars and recorded webinars...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Unfortunately, the vendor's customer support people seem to think that if they validated something,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our biggest hiccup with the system was with getting fees. The vendor's process works, but we had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

VigiLanz sometimes does training modules. Their electronic training isn't very useful, and it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We would probably buy the solution again. There aren't a lot of great modules out there, but the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution has a slight learning curve, but we have been able to quickly train an incredibly...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The promises that the vendor doesn't keep usually involve data fees. The vendor tells us that they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

VigiLanz Pharmacy Surveillance has been a big improvement from the system we used to use. VigiLanz...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When COVID-19 first hit, the VigiLanz team was building rules to help us identify COVID-19 patients...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is obviously growing and improving all the time. Recently, they did a few really cool...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We want to easily validate data, and we can easily pull data with this system. Some things are a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

An outcome is only tangible if we can prove it with the system's reports. I can easily prove that we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I can’t think of anything I would have liked the vendor to have done differently with the training....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A few things have been built into the system and have moved super slowly. I know that isn't all on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am a big proponent of the system. It is a higher quality system than others we have used. There...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Our experience with VigiLanz has been very positive. We fought to get a new clinical decision...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

From the start, we got extremely good customer service and support from the vendor. The support...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is extremely sophisticated in terms of pulling patient information and building rules and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor can build most of what we ask for pretty quickly and effectively. A few things are big...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor hasn't been able to deliver every single thing we have wanted, but there has been only a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The major things are that the system is user friendly and that we can easily document. Those things...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

We receive our money's worth from the vendor. VigiLanz's people work with us as much as they can,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We couldn't ask for better service from VigiLanz. We receive great executive involvement from them,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF