VigiLanz Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The one thing VigiLanz could improve on is some of the visualizations for outcomes. They are working...
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Implementation and Training
A lot of the training that we received was based on trying to understand how to use the product...
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Functionality and Upgrades
I don't think that the system's workflow and design support our specific model and needs. We...
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Functionality and Upgrades
The pros of the product are the fact that instead of fishing for interventions, it is able to do...
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Functionality and Upgrades
VigiLanz's product has a fairly robust built-in analytics and reporting capability. We can do direct...
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Service and Support
Our facility in particular has some tech-savvy people who can be specific about giving...
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Functionality and Upgrades
One con of the product is that, from a stewardship standpoint, it is a bit siloed. It needs to be...
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Relationship
The people who we have worked with at VigiLanz have been incredibly helpful and responsive. They...
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Technology
Our facility changed our EMR and with that, we decided to get rid of VigiLanz. We were not happy...
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Service and Support
Customer support is where VigiLanz really shines. The vendor is so responsive. The pharmacist...
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Other Observations & Comments
VigiLanz works really well with us as much as they can. There is a lot of talk about key performance...
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Implementation and Training
I haven’t received any training from VigiLanz. Maybe they have offered it, but I haven't noticed....
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Functionality and Upgrades
I didn’t have a lot of expectations for the product, and for my purposes, it seems to be working...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance seems a little discombobulated. There is a lot of information, and...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is definitely a useful tool. It has helped us make some useful...
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Other Observations & Comments
We see a lot of information about mismatches. But we don’t see alerts on duration or dosing. I don't...
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Other Observations & Comments
There wasn't any training on list building and things that we received. That could be more of an...
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Service and Support
VigiLanz has been working with us to customize the product for our needs. They have been fabulous at...
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Functionality and Upgrades
The product works exactly like it is supposed to and exactly as promised. I don't know what VigiLanz...
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Interfacing and Integration
The only system that VigiLanz Pharmacy Surveillance needs to be able to integrate with is the EHR,...
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Service and Support
The vendor's support is excellent. We never need to go past our account manager. That person is...
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Relationship
If the vendor is going to have any planned downtime, it would be nice to know so that we can watch...
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Functionality and Upgrades
VigiLanz's system has helped us identify clinical situations that need to be reviewed. It has also...
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Service and Support
If we have a concern or something that needs to be looked at, we can notify VigiLanz, and they will...
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Relationship
What sets VigiLanz apart from other vendors is their flexibility with customizations and their...
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Future Outlook
VigiLanz works to meet the needs of our organization. Certain dashboards are no longer going to be...
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Implementation and Training
Sometimes a lot of the implementation and communication things are developed on our end. VigiLanz is...
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Relationship
We definitely understand VigiLanz’s capacity and bandwidth, and we are partnering with the vendor to...
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Interfacing and Integration
VigiLanz has done what we have asked them to do in terms of integrations. We have had a few...
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Functionality and Upgrades
Our day-to-day workflows are very intuitive. But hospital leaders who want to look at the data on...
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Functionality and Upgrades
We are very excited about the opportunity to look at global triggers for medications that could...
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Service and Support
We meet with the support people regularly and have routine meetings. There are always opportunities...
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Service and Support
We have had a couple of critical instances of downtime or incidents where things haven't been...
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Relationship
We are getting to the point where the solution meets all of our needs. We have dreams, so we are...
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Service and Support
The support from VigiLanz has been phenomenal. Whenever we have a rule that doesn't seem to be...
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Interfacing and Integration
There is still no bidirectional integration capability in VigiLanz Pharmacy Surveillance, and that...
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Service and Support
We have had quite a few transitions, but things have been pretty seamless. Whenever we need help...
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Functionality and Upgrades
Training for VigiLanz Pharmacy Surveillance is available, but the product requires almost no training....
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Functionality and Upgrades
The VigiLanz solution is doing very well, but it can only get so much information. That may be...
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Functionality and Upgrades
We like the VigiLanz solution on the pharmacy side. We are using it very well with interventions and...
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Functionality and Upgrades
VigiLanz has a rounding module, but it is not changeable, so we can't do what we want with it. It is...
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Functionality and Upgrades
With our EMR, we only go live with things on Mondays and Tuesdays because we know the rest of the...
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Functionality and Upgrades
It is helpful to have a completely parallel system like VigiLanz Pharmacy Surveillance. The fact...
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Lessons Learned
I would absolutely buy VigiLanz Pharmacy Surveillance again. I would feel very confident...
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Implementation and Training
The training VigiLanz gave was very basic. I didn't find their videos to be very helpful at all.
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is good overall. It is not in depth, but it does the job, although it...
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Implementation and Training
VigiLanz doesn't require training. After the initial training, I didn't need a lot more training.
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Other Observations & Comments
I haven't needed to reach out to the support team. I just ask people who are familiar with the...
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Functionality and Upgrades
VigiLanz reworked their system, and the process only took a couple of months and was a pretty big...
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Implementation and Training
More training on VigiLanz Pharmacy Surveillance would make it easier to find out whether there is...
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Functionality and Upgrades
I wish that there were a better way to group something that qualifies as multiple different things...
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Service and Support
We are fairly happy with our VigiLanz support people. I feel like we get a pretty good response when...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance works really well for our antimicrobial and opioid stewardship work...
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Service and Support
VigiLanz has improved a substantial amount this year. In addition to their online learning module,...
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Functionality and Upgrades
I really like the VigiLanz product. It is fabulous, and that is why we are staying with it. We find...
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Functionality and Upgrades
We struggle a little with the report part of the product. We really want a report sent to us in...
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Implementation and Training
I am pretty sure the product is always up-to-date because I don’t ever have to approve a different...
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Other Observations & Comments
The vendor doesn’t charge for every little thing. But when we went with a new platform to send data,...
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Interfacing and Integration
In terms of integration, VigiLanz's product has been able to work with our EHR and another product,...
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Other Observations & Comments
VigiLanz has new technology, but then they want us to pay for the new technology. I am really...
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Relationship
We got a new contact person, and they are a little less responsive than the previous person. The...
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Relationship
There was a time when the vendor would proactively reach out to us, but that hasn't happened too...
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Functionality and Upgrades
There is a learning curve, but the product definitely seems to be picked up quickly. The system is...
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Other Observations & Comments
The product is such an effective tool, and we really love it. But we are still trying to understand...
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Future Outlook
I am most excited about how the vendor is helping with antibiotic use and resistance reporting. With...
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Relationship
Our launch was a little rocky because the vendor didn't have somebody on our side to drive things....
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Lessons Learned
The vendor customizes the product by building the rules necessary to create the customers' policies....
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Other Observations & Comments
I would purchase the product again, though I would have to do some more research to make sure it is...
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Implementation and Training
The implementation was the only part we were dissatisfied with. The vendor sold the product as a...
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Future Outlook
If it were up to me, we would keep VigiLanz's product. But we are partnered with a larger health...
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Other Observations & Comments
We had an unexplained downtime, and the vendor was supposed to reach out to us when our interface...
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Technology
Our issues with getting outcomes are not a sign of the system's failure. We have just not developed...
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Relationship
VigiLanz provided added value by reaching out to us with an analysis of the intervention types and...
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Implementation and Training
The vendor has improved their training quite a bit; when we went live, the vendor basically didn't...
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Functionality and Upgrades
I am really impressed with some of the product's functionality. The system was sold as a pharmacy...
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Functionality and Upgrades
The vendor is still working on some integral pharmacy processes, but they are making great strides....
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Interfacing and Integration
I am impressed with the product’s integration. My issues with getting information don't have...
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Other Observations & Comments
In the beginning, the vendor was not communicating with us about their instances of downtime. We...
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Functionality and Upgrades
I have some very technologically unsavvy pharmacists, and even they can use the product as a...
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Relationship
Our contact person responds within a day, if not within hours, of when we send an email or submit a...
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Functionality and Upgrades
We set up a single sign-on feature for the product and for some of our other products, and sometimes...
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Other Observations & Comments
VigiLanz Pharmacy Surveillance is quite good for end users. The only complaint I get is about the...
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Functionality and Upgrades
VigiLanz is great at some things but just okay for the rest of the pharmacy surveillance piece. The...
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Other Observations & Comments
There is a new tool VigiLanz went live with that I think will be helpful for us. It is a new...
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Service and Support
The biggest plus of the whole program is that the support is so timely and efficient. Our web...
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Implementation and Training
From the original go-live, it was a really difficult process to do our data validation, and we had a...
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Interfacing and Integration
There are some things that don't integrate that well because VigiLanz is a third-party vendor. Part...
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Lessons Learned
We are trying to determine whether we can internalize some of our VigiLanz applications directly...
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Service and Support
VigiLanz consistently follows up and closes their tickets in a timely manner. They provide...
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Interfacing and Integration
The positive thing about the product is its ability to integrate with the EMR and poll relevant data...
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Functionality and Upgrades
I have seen VigiLanz Pharmacy Surveillance used in many different ways, so I would definitely...
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Service and Support
VigiLanz has been able to keep up with most of my inquiries. Some things have been outside of...
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Implementation and Training
VigiLanz should be better at communicating about the features contained in the product. We would...
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Relationship
I have no complaints about VigiLanz. What they offer is exactly what we are looking for. We save...
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Service and Support
Whenever I have had an issue and have brought it to VigiLanz’s attention, I have had no trouble....
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Functionality and Upgrades
I have everything I need from VigiLanz. The product is very customizable, so I can really refine the...
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Relationship
VigiLanz has discussed a few up-and-coming plans that they haven't actually implemented. But for the...
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Relationship
VigiLanz sends out quarterly emails with lots of information and opportunities for classes where the...
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Future Outlook
VigiLanz is working on VigiLanz University, and that program will provide a lot more training. That...
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Functionality and Upgrades
The product is pretty easy. There is some bumping around, but the product is fairly...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance has provided a lot of flexibility. I really like that it is very...
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Functionality and Upgrades
The only thing that VigiLanz Pharmacy Surveillance doesn’t do well with is its reporting...
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Other Observations & Comments
I wouldn't say I wouldn't buy the solution again, but I would also look at the different CPOE...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is great for patient reports. If we want to know how many patients...
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Service and Support
The vendor's customer service is amazing. We get a response within an hour, and people are just on...
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Lessons Learned
I would caution others looking at this solution by saying that pharmacists are going to be...
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Other Observations & Comments
Some systems have basic rules, and it would be great to have some experts on our specialties. We...
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Relationship
VigiLanz has been able to accommodate almost anything that we have asked for. That has been really...
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Functionality and Upgrades
We are using VigiLanz Pharmacy Surveillance a lot for antibiotic stewardship. We use the product...
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Implementation and Training
We haven’t had any complaints about the system. If anything, the vendor has reached out to us to...
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Other Observations & Comments
Because VigiLanz Pharmacy Surveillance is so configurable, sometimes it is hard to nail down what...
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Technology
The system is remote hosted, so there is no downtime on our side.
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Service and Support
VigiLanz lets me know about a problem before I realize there is a problem, and they are really great...
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Functionality and Upgrades
The only thing that bothers me about VigiLanz Pharmacy Surveillance is that VigiLanz added a new tab...
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Functionality and Upgrades
I wouldn’t buy VigiLanz's product again because our enterprise vendor's product comes with similar...
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Functionality and Upgrades
With VigiLanz's product, we can do a lot of drug management, dosing, monitoring, and documentation....
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Functionality and Upgrades
We have had very few issues with VigiLanz. We have issues only with brand-new things that the vendor...
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Relationship
When we ask for things from the vendor, we get them, even if it takes a while. A few things have...
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Relationship
The only hiccup I have had with VigiLanz was about one build that I was really pushing for. I had to...
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Technology
We get what we pay for, but VigiLanz hasn't shown us any new technology that we haven't had to pay...
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Functionality and Upgrades
The product has great reports. We have increased our abilities to do quality improvement projects...
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Relationship
I haven’t seen the vendor drive outcomes as much as help us drive our own. If we have outcomes we...
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Functionality and Upgrades
The product is very user friendly. From each and every screen, we can get to basically anything. We...
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Service and Support
We would like the system's functionality to be a little more convenient with regard to our facility...
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Lessons Learned
The software, as it comes, can be very helpful for an organization's infection prevention and...
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ROI / Cost
Our end users have said that they feel like they couldn’t do without the product. The product serves...
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Sales and Contracting
VigiLanz Pharmacy Surveillance is a product that does what the vendor says it is going to do, and...
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Service and Support
Whenever I have an issue or need a report or anything, the technicians from VigiLanz jump to help...
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Sales and Contracting
We wanted something to be added to the system, but that customization was costly, and we could not...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is very effective. We have been able to customize the rules and...
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Implementation and Training
VigiLanz is very easy to work with around integration. VigiLanz Pharmacy Surveillance works great...
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Service and Support
VigiLanz is constantly coming up with new reports based on suggestions, and I haven’t had any...
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Implementation and Training
VigiLanz did some super user training and covered the product well, but learning how to navigate the...
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Future Outlook
VigiLanz decided that they had a mature product, so now, they are investing money into new products....
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Relationship
VigiLanz has kept their promises. When I have given them advice on the enhancements they should...
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Relationship
VigiLanz has been very ethical about not charging us for every little thing. They are even willing...
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Relationship
The person from VigiLanz who helps us is able to predict our needs. That person helps us work things...
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Relationship
VigiLanz has talked about how they need to do a better job of reaching out to their customers. We...
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Functionality and Upgrades
I have definitely seen the system improve our patient outcomes.
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Future Outlook
The vendor had some turnover at their executive level, and they have gone back and forth on whether...
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Technology
Overall, things are going well. We use VigiLanz Pharmacy Surveillance day in and day out. If it...
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Functionality and Upgrades
We like VigiLanz Pharmacy Surveillance's rule writing functionality. When we have a drug that needs...
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Technology
Periodically, there are some outages. Sometimes, the outages are on our end, and other times, they...
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Relationship
We had a little transition from one support person to another, and that transition wasn't...
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Other Observations & Comments
The system is very sophisticated with the rules that run in the background, and anyone can use the...
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Functionality and Upgrades
We really like how highly customizable the system is and how we can tailor it to our needs. Our...
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Service and Support
The vendor's team is very responsive to our requests. The team can respond to the easier requests...
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Interfacing and Integration
The system is really good, and I would give it a high score if it were more integrated into our EMR....
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Relationship
Vigilanz is an honest organization, and they do what they tell us they can do. The vendor is very...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is easy to use, but there are some things that could make the system...
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Service and Support
Our assigned person from VigiLanz is really amazing. They are very helpful, professional, and...
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Functionality and Upgrades
Our infectious disease group likes the system in general. The process of reviewing the system's...
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Functionality and Upgrades
I see the value of the system in terms of prioritizing things for us to work on, and it helps us...
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Service and Support
Anytime we ask for an enhancement that requires some development work on the vendor's part, the...
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Functionality and Upgrades
I like the system; it does well for us and is just a great tool. The system is a very comprehensive...
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Service and Support
Usually, support is handled at a central location. Issues that come up are handled efficiently....
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ROI / Cost
The solution is an excellent and customizable program. I think that it is great. The solution is...
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Relationship
The vendor's people are always responsive to our needs. They work on the things that they say that...
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Interfacing and Integration
I wish that the solution could be more embedded within our EHR. If we are using a patient's chart...
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Future Outlook
The solution is definitely part of our long-term plans. We would pretty much be dead in the water...
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Implementation and Training
The vendor will send things our way for education. They try to highlight and offer web-based...
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Functionality and Upgrades
If we write a rule, the system will alert us. The system works flawlessly. It doesn't break, even...
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Service and Support
As a vendor and a customer service provider, VigiLanz is very responsive.
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Interfacing and Integration
I am not super savvy in VigiLanz's system because I am still learning more about it. What I struggle...
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Other Observations & Comments
I don't know about the true cost of VigiLanz's system, but I am indifferent to the system. It...
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Functionality and Upgrades
VigiLanz's system works pretty well for infection control. There are a lot of things that we can...
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Service and Support
VigiLanz has been pretty awesome. I wouldn't necessarily say that VigiLanz is proactive. The vendor...
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Functionality and Upgrades
We have evaluated some other packages from another vendor, and those packages haven't been as good...
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Interfacing and Integration
The feed is one way. I don't think there is a way for us to make interventions within VigiLanz's...
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ROI / Cost
We pay the subscription fee, and everything that we have requested is rolled up into that...
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Relationship
VigiLanz sends out regular emails. It would be nice to have a more active type of message saying...
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Other Observations & Comments
There is a lot of functionality that requires some training to utilize in VigiLanz Pharmacy Surveillance....
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Relationship
There have been plenty of times when we have suggested building rules. There are plenty of things...
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Technology
We work closely with a facility and have recommended VigiLanz Pharmacy Surveillance to them. We have...
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Technology
There is one improvement we would like to see with some of the background computer pieces of the...
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Functionality and Upgrades
An ongoing day-to-day notes system would help us follow some patients daily. We have tried to use...
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Relationship
The product works great, and we were able to integrate it with our EMR. That was a big hurdle for us...
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Relationship
The vendor is very receptive to feedback, and their customer service is phenomenal. We never need to...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance has been phenomenal. We are able to do a lot more with VigiLanz...
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Service and Support
When we call the vendor's support team, we usually hear back within a couple of hours. They are...
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Interfacing and Integration
The only thing I would suggest to VigiLanz is to have a bidirectional interface with Cerner's and...
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Functionality and Upgrades
VigiLanz has some simple canned reports that pull the data we need. VigiLanz's reporting tool is...
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Relationship
We recently had a meeting with the vendor to provide some feedback on what they are doing well. They...
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Functionality and Upgrades
The system is beautiful and interactive. I can look at things by prescriber, unit, or patient. I can...
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Functionality and Upgrades
While the system has great functionality, I can’t access it and interact with it during meetings. I...
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Relationship
VigiLanz has for sure kept all their promises to us.
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ROI / Cost
VigiLanz Pharmacy Surveillance is really awesome. It has allowed us to more easily keep a finger on...
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Service and Support
Our VigiLanz support person is fantastic. They respond so quickly. I have never worked with a...
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Implementation and Training
I can't get over how long the setup and go-live took. The implementation took about a full year from...
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Functionality and Upgrades
Our experience with VigiLanz Pharmacy Surveillance has been good. We have had no big issues or...
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Interfacing and Integration
VigiLanz Pharmacy Surveillance works really well for our stewardship workflow, but the one pain...
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ROI / Cost
There are still certain things that I wish I could do that I can't quite accomplish with VigiLanz...
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Implementation and Training
One of the downsides is that the system is a one-way interface for us. I don't know whether we...
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Functionality and Upgrades
We haven't gotten certain pieces of data from VigiLanz Pharmacy Surveillance, and I have tried...
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Functionality and Upgrades
There are always new updates and changes to the program that make it better over time. That is good....
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is very user friendly and empowering, and I have no trouble...
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Service and Support
VigiLanz has been very proactive with the changing COVID-19 rules over the past year and a half as...
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Functionality and Upgrades
I struggle with some of the day-to-day reporting in the system. The day-to-day reporting is not...
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Functionality and Upgrades
Overall, our time with the Vigilanz pharmacy surveillance platform has gone very well. We continue...
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Functionality and Upgrades
We are getting much more thorough reporting from the VigiLanz platform than we used to with the...
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Relationship
We have a very good partnership with VigiLanz. In terms of refinements to our system, the vendor is...
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Future Outlook
If our EMR vendor were to come out with some type of surveillance package going forward, we would...
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Implementation and Training
VigiLanz does a good job getting us up to speed with training from day one. The vendor adds new...
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Relationship
Our dissatisfaction probably comes from our own usage of VigiLanz Pharmacy Surveillance. We don't...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is a good product. We do enjoy using the product for our surveillance...
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Relationship
We don’t know who the executives from the vendor are. They did assign us a pharmacist, and all of...
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Service and Support
The only pain point we have with the vendor is that I wish somebody would reach out or try to do...
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ROI / Cost
There are struggles, but overall, our experience with VigiLanz Pharmacy Surveillance has been...
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Service and Support
We would go with the product over anything else because of the vendor’s service. They respond very...
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Functionality and Upgrades
Everything that we initially wanted from the product has happened. There is one thing that we want...
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ROI / Cost
The vendor hasn’t been charging us extra for anything at all, just the agreed-upon annual...
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Other Observations & Comments
For some reason, we still cannot figure out how to pull certain data with the product, even with the...
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Other Observations & Comments
There are a few small things that could make the product more convenient, but we can build those...
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Other Observations & Comments
If we don't call the vendor and tell them there is an issue, they won't let us know that there is an...
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Functionality and Upgrades
The product gives our pharmacists an opportunity as the pharmacists are attending rounds to provide...
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Functionality and Upgrades
We really like the alerts that have been created within the product. We have been able to see work...
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Functionality and Upgrades
The platform provides a lot of flexibility from the drug perspective. We are able to create rules...
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Functionality and Upgrades
The reporting within VigiLanz Pharmacy Surveillance needs to be improved. The ability to run and...
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ROI / Cost
VigiLanz charges for each individual module. There are a lot of separate modules that the platform...
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Functionality and Upgrades
The system seems to take a long time to find patients. This issue does not happen all the time; it...
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Lessons Learned
There are a lot of really great options within the VigiLanz Pharmacy Surveillance module of the...
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Functionality and Upgrades
The most challenging thing with VigiLanz Pharmacy Surveillance is the reporting portal. The portal...
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Functionality and Upgrades
We are at the top of our game, but we need to get even higher. We can't get to the point that we...
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Service and Support
VigiLanz's email ticket support is a great concierge service for us. Their people's response time is...
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Relationship
Our account representative at VigiLanz comes up with really reasonable solutions to problems given...
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Functionality and Upgrades
We would really love to see the solution run quality assurance reports for pharmacist productivity...
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Interfacing and Integration
VigiLanz Pharmacy Surveillance pulls everything out of our EMR, and it integrates with several things....
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Functionality and Upgrades
I know the product has more capabilities than we use. However, we have built rules to help us catch...
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Service and Support
I have never had an issue with the vendor's support. I have always been helped, and any issues have...
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Functionality and Upgrades
Over the years, we have been expanding how we use the product. The product is rather customizable,...
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Functionality and Upgrades
There is a learning curve with the new Bayesian calculators for kinetic monitoring for certain...
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