VigiLanz Pharmacy Surveillance
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We have had very few issues with VigiLanz. We have issues only with brand-new things that the vendor...
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Relationship
When we ask for things from the vendor, we get them, even if it takes a while. A few things have...
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Relationship
The only hiccup I have had with VigiLanz was about one build that I was really pushing for. I had to...
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Technology
We get what we pay for, but VigiLanz hasn't shown us any new technology that we haven't had to pay...
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Functionality and Upgrades
The product has great reports. We have increased our abilities to do quality improvement projects...
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Relationship
I haven’t seen the vendor drive outcomes as much as help us drive our own. If we have outcomes we...
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Functionality and Upgrades
The product is very user friendly. From each and every screen, we can get to basically anything. We...
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Service and Support
We would like the system's functionality to be a little more convenient with regard to our facility...
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Lessons Learned
The software, as it comes, can be very helpful for an organization's infection prevention and...
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ROI / Cost (care and feeding)
Our end users have said that they feel like they couldn’t do without the product. The product serves...
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Sales and Contracting
VigiLanz Pharmacy Surveillance is a product that does what the vendor says it is going to do, and...
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Service and Support
Whenever I have an issue or need a report or anything, the technicians from VigiLanz jump to help...
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Sales and Contracting
We wanted something to be added to the system, but that customization was costly, and we could not...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is very effective. We have been able to customize the rules and...
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Interfacing and Integration
VigiLanz is very easy to work with around integration. VigiLanz Pharmacy Surveillance works great...
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Service and Support
VigiLanz is constantly coming up with new reports based on suggestions, and I haven’t had any...
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Implementation and Training
VigiLanz did some super user training and covered the product well, but learning how to navigate the...
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Future Outlook
VigiLanz decided that they had a mature product, so now, they are investing money into new products....
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Relationship
VigiLanz has kept their promises. When I have given them advice on the enhancements they should...
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Relationship
VigiLanz has been very ethical about not charging us for every little thing. They are even willing...
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Relationship
The person from VigiLanz who helps us is able to predict our needs. That person helps us work things...
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Relationship
VigiLanz has talked about how they need to do a better job of reaching out to their customers. We...
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Functionality and Upgrades
I have definitely seen the system improve our patient outcomes.
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Future Outlook
The vendor had some turnover at their executive level, and they have gone back and forth on whether...
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Technology
Overall, things are going well. We use VigiLanz Pharmacy Surveillance day in and day out. If it...
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Functionality and Upgrades
We like VigiLanz Pharmacy Surveillance's rule writing functionality. When we have a drug that needs...
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Technology
Periodically, there are some outages. Sometimes, the outages are on our end, and other times, they...
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Relationship
We had a little transition from one support person to another, and that transition wasn't...
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Other Observations & Comments
The system is very sophisticated with the rules that run in the background, and anyone can use the...
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Functionality and Upgrades
We really like how highly customizable the system is and how we can tailor it to our needs. Our...
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Service and Support
The vendor's team is very responsive to our requests. The team can respond to the easier requests...
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Interfacing and Integration
The system is really good, and I would give it a high score if it were more integrated into our EMR....
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Relationship
Vigilanz is an honest organization, and they do what they tell us they can do. The vendor is very...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is easy to use, but there are some things that could make the system...
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Service and Support
Our assigned person from VigiLanz is really amazing. They are very helpful, professional, and...
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Functionality and Upgrades
Our infectious disease group likes the system in general. The process of reviewing the system's...
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Functionality and Upgrades
I see the value of the system in terms of prioritizing things for us to work on, and it helps us...
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Service and Support
Anytime we ask for an enhancement that requires some development work on the vendor's part, the...
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Functionality and Upgrades
I like the system; it does well for us and is just a great tool. The system is a very comprehensive...
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Service and Support
Usually, support is handled at a central location. Issues that come up are handled efficiently....
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ROI / Cost (care and feeding)
The solution is an excellent and customizable program. I think that it is great. The solution is...
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Relationship
The vendor's people are always responsive to our needs. They work on the things that they say that...
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Interfacing and Integration
I wish that the solution could be more embedded within our EHR. If we are using a patient's chart...
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Future Outlook
The solution is definitely part of our long-term plans. We would pretty much be dead in the water...
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Implementation and Training
The vendor will send things our way for education. They try to highlight and offer web-based...
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Functionality and Upgrades
If we write a rule, the system will alert us. The system works flawlessly. It doesn't break, even...
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Service and Support
As a vendor and a customer service provider, VigiLanz is very responsive.
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Interfacing and Integration
I am not super savvy in VigiLanz's system because I am still learning more about it. What I struggle...
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Other Observations & Comments
I don't know about the true cost of VigiLanz's system, but I am indifferent to the system. It...
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Functionality and Upgrades
VigiLanz's system works pretty well for infection control. There are a lot of things that we can...
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Service and Support
VigiLanz has been pretty awesome. I wouldn't necessarily say that VigiLanz is proactive. The vendor...
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Functionality and Upgrades
We have evaluated some other packages from another vendor, and those packages haven't been as good...
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Interfacing and Integration
The feed is one way. I don't think there is a way for us to make interventions within VigiLanz's...
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ROI / Cost (care and feeding)
We pay the subscription fee, and everything that we have requested is rolled up into that...
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Relationship
VigiLanz sends out regular emails. It would be nice to have a more active type of message saying...
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Other Observations & Comments
There is a lot of functionality that requires some training to utilize in VigiLanz Pharmacy Surveillance....
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Relationship
There have been plenty of times when we have suggested building rules. There are plenty of things...
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Technology
We work closely with a facility and have recommended VigiLanz Pharmacy Surveillance to them. We have...
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Technology
There is one improvement we would like to see with some of the background computer pieces of the...
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Functionality and Upgrades
An ongoing day-to-day notes system would help us follow some patients daily. We have tried to use...
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Relationship
The product works great, and we were able to integrate it with our EMR. That was a big hurdle for us...
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Relationship
The vendor is very receptive to feedback, and their customer service is phenomenal. We never need to...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance has been phenomenal. We are able to do a lot more with VigiLanz...
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Service and Support
When we call the vendor's support team, we usually hear back within a couple of hours. They are...
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Interfacing and Integration
The only thing I would suggest to VigiLanz is to have a bidirectional interface with Cerner's and...
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Functionality and Upgrades
VigiLanz has some simple canned reports that pull the data we need. VigiLanz's reporting tool is...
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Relationship
We recently had a meeting with the vendor to provide some feedback on what they are doing well. They...
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Functionality and Upgrades
The system is beautiful and interactive. I can look at things by prescriber, unit, or patient. I can...
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Functionality and Upgrades
While the system has great functionality, I can’t access it and interact with it during meetings. I...
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Relationship
VigiLanz has for sure kept all their promises to us.
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ROI / Cost (care and feeding)
VigiLanz Pharmacy Surveillance is really awesome. It has allowed us to more easily keep a finger on...
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Service and Support
Our VigiLanz support person is fantastic. They respond so quickly. I have never worked with a...
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Implementation and Training
I can't get over how long the setup and go-live took. The implementation took about a full year from...
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Functionality and Upgrades
Our experience with VigiLanz Pharmacy Surveillance has been good. We have had no big issues or...
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Interfacing and Integration
VigiLanz Pharmacy Surveillance works really well for our stewardship workflow, but the one pain...
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ROI / Cost (care and feeding)
There are still certain things that I wish I could do that I can't quite accomplish with VigiLanz...
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Implementation and Training
One of the downsides is that the system is a one-way interface for us. I don't know whether we...
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Functionality and Upgrades
We haven't gotten certain pieces of data from VigiLanz Pharmacy Surveillance, and I have tried...
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Functionality and Upgrades
There are always new updates and changes to the program that make it better over time. That is good....
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is very user friendly and empowering, and I have no trouble...
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Service and Support
VigiLanz has been very proactive with the changing COVID-19 rules over the past year and a half as...
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Functionality and Upgrades
I struggle with some of the day-to-day reporting in the system. The day-to-day reporting is not...
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Functionality and Upgrades
Overall, our time with the Vigilanz pharmacy surveillance platform has gone very well. We continue...
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Functionality and Upgrades
We are getting much more thorough reporting from the VigiLanz platform than we used to with the...
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Relationship
We have a very good partnership with VigiLanz. In terms of refinements to our system, the vendor is...
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Future Outlook
If our EMR vendor were to come out with some type of surveillance package going forward, we would...
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Implementation and Training
VigiLanz does a good job getting us up to speed with training from day one. The vendor adds new...
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Relationship
Our dissatisfaction probably comes from our own usage of VigiLanz Pharmacy Surveillance. We don't...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is a good product. We do enjoy using the product for our surveillance...
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Relationship
We don’t know who the executives from the vendor are. They did assign us a pharmacist, and all of...
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Service and Support
The only pain point we have with the vendor is that I wish somebody would reach out or try to do...
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ROI / Cost (care and feeding)
There are struggles, but overall, our experience with VigiLanz Pharmacy Surveillance has been...
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Service and Support
We would go with the product over anything else because of the vendor’s service. They respond very...
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Functionality and Upgrades
Everything that we initially wanted from the product has happened. There is one thing that we want...
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ROI / Cost (care and feeding)
The vendor hasn’t been charging us extra for anything at all, just the agreed-upon annual...
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Other Observations & Comments
For some reason, we still cannot figure out how to pull certain data with the product, even with the...
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Other Observations & Comments
There are a few small things that could make the product more convenient, but we can build those...
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Other Observations & Comments
If we don't call the vendor and tell them there is an issue, they won't let us know that there is an...
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Functionality and Upgrades
The product gives our pharmacists an opportunity as the pharmacists are attending rounds to provide...
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Functionality and Upgrades
We really like the alerts that have been created within the product. We have been able to see work...
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Functionality and Upgrades
The platform provides a lot of flexibility from the drug perspective. We are able to create rules...
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Functionality and Upgrades
The reporting within VigiLanz Pharmacy Surveillance needs to be improved. The ability to run and...
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ROI / Cost (care and feeding)
VigiLanz charges for each individual module. There are a lot of separate modules that the platform...
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Functionality and Upgrades
The system seems to take a long time to find patients. This issue does not happen all the time; it...
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Lessons Learned
There are a lot of really great options within the VigiLanz Pharmacy Surveillance module of the...
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Functionality and Upgrades
The most challenging thing with VigiLanz Pharmacy Surveillance is the reporting portal. The portal...
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Functionality and Upgrades
We are at the top of our game, but we need to get even higher. We can't get to the point that we...
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Service and Support
VigiLanz's email ticket support is a great concierge service for us. Their people's response time is...
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Relationship
Our account representative at VigiLanz comes up with really reasonable solutions to problems given...
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Functionality and Upgrades
We would really love to see the solution run quality assurance reports for pharmacist productivity...
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Interfacing and Integration
VigiLanz Pharmacy Surveillance pulls everything out of our EMR, and it integrates with several things....
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Functionality and Upgrades
I know the product has more capabilities than we use. However, we have built rules to help us catch...
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Service and Support
I have never had an issue with the vendor's support. I have always been helped, and any issues have...
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Functionality and Upgrades
Over the years, we have been expanding how we use the product. The product is rather customizable,...
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Functionality and Upgrades
There is a learning curve with the new Bayesian calculators for kinetic monitoring for certain...
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Functionality and Upgrades
Within the program, there are different reports and data we can collect. To present the data, we...
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Win/Loss - Why they were selected (by current clients)
I love VigiLanz Pharmacy Surveillance. We picked it because it was user friendly and the most...
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Implementation and Training
It took a while to get everything set up with VigiLanz Pharmacy Surveillance, but the vendor worked...
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Relationship
Any time we have a concern, VigiLanz is very easy to work with, and we get the problem resolved...
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Functionality and Upgrades
VigiLanz has been great with recent upgrades. The cadence of upgrades is about what we need it to...
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Service and Support
I am actually very pleased with VigiLanz. Their customer support people are excellent to work with....
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Other Observations & Comments
We would like to have more access to the build controls. We have access to build our own rules and...
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Service and Support
The vendor is highly unresponsive. We have been talking about the same issues for months. Sometimes,...
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Implementation and Training
One thing that has been extremely bizarre and difficult is that there is no development instance....
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ROI / Cost (care and feeding)
We are at the point where the infection preventionists and antimicrobial stewardship team cannot...
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Service and Support
We frequently go to the staff at VigiLanz with questions and ask for help with tweaking things here...
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Relationship
I have a great relationship with my VigiLanz account representative. They do a great job of helping...
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Functionality and Upgrades
I love that VigiLanz Pharmacy Surveillance catches a lot of interventions. We have alerts set up...
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Functionality and Upgrades
The reporting from VigiLanz is easy. I can pull data from the system with no problems and get the...
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Functionality and Upgrades
The main issue we have with VigiLanz Pharmacy Surveillance is a lot of duplicate alerts. We go back...
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Implementation and Training
VigiLanz is always willing to train us when we need them to.
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Interfacing and Integration
VigiLanz Pharmacy Surveillance is truly in a silo, and maybe that is our organization’s fault. It...
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Future Outlook
The system quality is good. It is not perfect. It is software, so it is garbage in, garbage out. The...
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Service and Support
VigiLanz could improve with more proactive use of new rules. They publish rules and alerts that we...
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Functionality and Upgrades
The system has been great for monitoring. It works in real time a lot more than our previous system...
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Service and Support
The problem with the system is that it can be a little overwhelming. There are so many things that...
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Relationship
The vendor is really good. They have a pharmacist on board who has been able to provide us with...
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Functionality and Upgrades
The system is very good for monitoring. It is a really powerful surveillance software. I think that...
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Interfacing and Integration
The process of integrating VigiLanz Pharmacy Surveillance with another system was kind of tedious....
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Implementation and Training
VigiLanz has a lot of training. Once our staff members are trained, things are good, but training...
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Service and Support
We can call the vendor, and they help us with whatever we need. When VigiLanz has certain reports...
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Future Outlook
When we move to another EMR in the future, we will relook at VigiLanz Pharmacy Surveillance to see...
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Future Outlook
A year from now, our satisfaction with the product will improve. We made some big changes in our...
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Relationship
I was disappointed in VigiLanz when they said that they could do something for us, but they actually...
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Functionality and Upgrades
I haven't found any issues or problems with VigiLanz Pharmacy Surveillance. We have been using it...
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Functionality and Upgrades
There are a lot of duplicate alerts in VigiLanz Pharmacy Surveillance, and if we are already...
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Service and Support
We have done a lot of work to optimize some of the system's alerts to make them more functional. We...
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Relationship
Everything is really fabulous, but the reporting has been frustrating. In some instances, the...
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ROI / Cost (care and feeding)
The vendor's price has significantly increased this past year.
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Service and Support
The vendor used to be more proactive, but they haven't been lately.
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Other Observations & Comments
The vendor could have different sections on their website that have clearer language for older...
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Service and Support
We have a vendor representative that we can reach out to. We don’t have a ticketing service; I just...
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Future Outlook
I hope that my satisfaction with the system will go up within a year. The software is good, and my...
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Implementation and Training
I don’t think VigiLanz ever offered to train our users or showed me how to use the system. They just...
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Functionality and Upgrades
The system definitely does what it is supposed to do, but there is always room for improvement. The...
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Interfacing and Integration
I wish we could integrate VigiLanz's system with Epic, but it does integrate well with other systems...
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Future Outlook
If I were given the option, I would definitely purchase the product again. VigiLanz has continued to...
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Relationship
VigiLanz has some limitations, but they keep their promises to the best of their ability. They have...
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Relationship
In the past, we asked the vendor to reformat some things to fit our computer screens, but that...
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Implementation and Training
When we first implemented the solution, the vendor had plenty of resources. They helped us with our...
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Implementation and Training
The vendor doesn't do mass trainings for all of a pharmacy's staff members. They train the trainers....
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Interfacing and Integration
The solution works really well with our EMR, and information flows both ways through the system. The...
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Service and Support
The vendor provides great service. They have excellent support people who have incredible turnaround...
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Functionality and Upgrades
Some areas of the solution aren't as intuitive as we would like them to be. We have brought up some...
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Functionality and Upgrades
We have always been able to do what we have needed to do in the system.
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Relationship
VigiLanz is probably above average when it comes to delivering new technology. They are really good...
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Other Observations & Comments
There have been a couple of times when our point person has had to escalate things to someone in...
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ROI / Cost (care and feeding)
The product drives outcomes, specifically when we use NHSN data to present the outcomes that we get...
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Relationship
I wouldn't hesitate to recommend the system to another facility or friend. There are some minor...
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Functionality and Upgrades
We only got the VigiLanz software because of the pharmacy module, and it just so happened that they...
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Functionality and Upgrades
I use the pharmacy module a lot. Even though the system is intended for the pharmacy, I am still...
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Functionality and Upgrades
It is difficult for a new user to hop on the product and get to work in a couple of hours. It takes...
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Functionality and Upgrades
We enjoy using the system. The vendor has kept their promises and has been good at helping us. The...
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Implementation and Training
The vendor could provide more training on the system. I had to learn a lot of things on my own. I am...
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Functionality and Upgrades
We use VigiLanz Pharmacy Surveillance in a few different areas. Our pharmacy department uses it to...
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Functionality and Upgrades
The system's weakness is with the antibiogram functionality. VigiLanz told us they can't help us...
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Implementation and Training
Training is where VigiLanz fails. They set the system up, and once we validate something, we are on...
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Functionality and Upgrades
In the beginning, we had to weed through a lot of noisy alerts. The system isn't as streamlined or...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance is a necessary evil these days because we don't have the staffing to...
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ROI / Cost (care and feeding)
When VigiLanz Pharmacy Surveillance works, it is good. We catch a lot of things. The system has an...
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Relationship
VigiLanz is trying really hard to stay ahead of the game and help us out, especially with COVID-19....
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Relationship
I have met with VigiLanz’s people from their frontline staff all the way up to their executives....
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Interfacing and Integration
We have not yet been able to embed VigiLanz's system into our EMR, so it is still an outside...
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ROI / Cost (care and feeding)
VigiLanz's system has a continuous impact on patient safety. The system helps in a dynamic...
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Functionality and Upgrades
VigiLanz could make the product more user friendly. Creating reports and pulling them out of the...
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Interfacing and Integration
The system's biggest strength is its ability to interface with our hospital systems and pull pretty...
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Service and Support
A strength of the vendor is their customer support. It is excellent. The vendor is great at pulling...
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Implementation and Training
We recently went live with a new feature in the system, and the implementation was really great. It...
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ROI / Cost (care and feeding)
We recently started using the solution more in some of our workflows because we were able to move...
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Service and Support
Overall, VigiLanz has been very responsive. If we have a need, they help us with it. I made a...
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Service and Support
VigiLanz continues to meet all of my expectations. They are supportive in anything that we need from...
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Functionality and Upgrades
The design of VigiLanz Pharmacy Surveillance has always worked for me, but previously, getting to...
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Relationship
The system has a nice little home screen. If I am ever curious about what is coming, I can click on...
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Functionality and Upgrades
The system really helps me to do my job and make sure that we are taking care of our patients. It...
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Relationship
We have a specialist with VigiLanz who helps us custom-tailor the product to our needs. The...
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Functionality and Upgrades
I have learned some tricks that make the system a lot easier to use. If providers have never used...
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Functionality and Upgrades
One of the last upgrades made it so that we have to refresh VigiLanz Pharmacist Surveillance to see...
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Functionality and Upgrades
I don't know who makes the alerts and rules. For example, the new COVID-19 drug remdesivir shows up...
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Service and Support
I really appreciate VigiLanz’s support services. When I have issues or want to optimize or create...
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ROI / Cost (care and feeding)
Overall, my experience with the product is very positive. I use it every day for my work. It helps...
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Service and Support
The service from VigiLanz is good. I can submit any kind of issue online and get an immediate...
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Interfacing and Integration
Originally, we were going to have better integration. Right now, information just goes one way from...
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Implementation and Training
Additional training from the vendor would be good. Before, there were webinars and recorded webinars...
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Service and Support
Unfortunately, the vendor's customer support people seem to think that if they validated something,...
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Relationship
Our biggest hiccup with the system was with getting fees. The vendor's process works, but we had...
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Implementation and Training
VigiLanz sometimes does training modules. Their electronic training isn't very useful, and it...
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ROI / Cost (care and feeding)
We would probably buy the solution again. There aren't a lot of great modules out there, but the...
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Functionality and Upgrades
The solution has a slight learning curve, but we have been able to quickly train an incredibly...
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Relationship
The promises that the vendor doesn't keep usually involve data fees. The vendor tells us that they...
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Functionality and Upgrades
VigiLanz Pharmacy Surveillance has been a big improvement from the system we used to use. VigiLanz...
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Service and Support
When COVID-19 first hit, the VigiLanz team was building rules to help us identify COVID-19 patients...
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Functionality and Upgrades
The vendor is obviously growing and improving all the time. Recently, they did a few really cool...
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Functionality and Upgrades
We want to easily validate data, and we can easily pull data with this system. Some things are a...
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ROI / Cost (care and feeding)
An outcome is only tangible if we can prove it with the system's reports. I can easily prove that we...
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Implementation and Training
I can’t think of anything I would have liked the vendor to have done differently with the training....
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Functionality and Upgrades
A few things have been built into the system and have moved super slowly. I know that isn't all on...
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Functionality and Upgrades
I am a big proponent of the system. It is a higher quality system than others we have used. There...
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Win/Loss - Why they were selected (by current clients)
Our experience with VigiLanz has been very positive. We fought to get a new clinical decision...
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Service and Support
From the start, we got extremely good customer service and support from the vendor. The support...
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Functionality and Upgrades
The system is extremely sophisticated in terms of pulling patient information and building rules and...
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Relationship
The vendor can build most of what we ask for pretty quickly and effectively. A few things are big...
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Relationship
The vendor hasn't been able to deliver every single thing we have wanted, but there has been only a...
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Functionality and Upgrades
The major things are that the system is user friendly and that we can easily document. Those things...
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ROI / Cost (care and feeding)
We receive our money's worth from the vendor. VigiLanz's people work with us as much as they can,...
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Relationship
We couldn't ask for better service from VigiLanz. We receive great executive involvement from them,...
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