Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Loyalty

I just want the vendor to be okay from their acquisition standpoint. They were acquired recently. At...

Jun 2024
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VP/Other Executive

Relationship, Product

The vendor does well in terms of the relationship, the value they bring, and the continual updates...

Jun 2024
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VP/Other Executive

Product

Quality, safety, risk, and event reporting is done in different ways. That isn't ideal, so VigiLanz...

Jun 2024
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VP/Other Executive

Operations

Training is an opportunity for VigiLanz. They are making new features, and we don't always know...

Jun 2024
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VP/Other Executive

Relationship, Product

This system is definitely scalable. We are complex with our research mission and fundamental science...

Jun 2024
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VP/Other Executive

Relationship, Product

Our experience with VigiLanz has always been positive. They are easy to work with, bring ideas, and...

Jun 2024
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VP/Other Executive

Product

Speed wouldn't totally satisfy us, but it would be terrific for the system to be faster and for it...

May 2024
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VP/Other Executive

Product

There has been an issue since very early on that hasn’t been addressed. The system brings over an...

May 2024
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VP/Other Executive

Culture, Operations

In day-to-day operations, VigiLanz keeps their promises. I was not involved with the pitching and...

May 2024
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VP/Other Executive

Operations

We have created our own education and training for the VigiLanz platform. The vendor has the...

May 2024
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VP/Other Executive

Loyalty, Product

Safety, Quality, and Risk Solutions is very slow, and the system gets bogged down quite a bit. That...

May 2024
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VP/Other Executive

Product

People like the design of Safety, Quality, and Risk Solutions with the web-based point-and-click...

May 2024
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VP/Other Executive

Relationship, Operations, Product

When VigiLanz does a form change or something like that, we get a couple of updates, but we don't...

May 2024
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VP/Other Executive

Culture, Value

We had a pretty hefty wish list for VigiLanz in the beginning, but then we backed off. VigiLanz told...

May 2024
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VP/Other Executive

Loyalty

I would tell others looking at VigiLanz to definitely make sure they have anything that they could...

May 2024
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VP/Other Executive

Relationship

VigiLanz’s response to when we put a ticket through is fairly good. For most of the day-to-day...

May 2024
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Director

Relationship

Some of the limitations that we have with the system are our fault and not the vendor's. We aren't...

May 2024
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Director

Loyalty

The only dissatisfaction I have with VigiLanz is that we are trying to figure out where to express...

May 2024
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Director

Operations, Product, Value

The system is easy to use, and we have been able to implement it in numerous hospitals. Our end...

May 2024
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Director

Relationship, Operations

We have weekly calls with VigiLanz to make sure that we are optimizing their database. I love that...

May 2024
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VP/Other Executive

Relationship

People should know about VigiLanz's customer support. VigiLanz's people are available 24 hours a...

May 2024
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VP/Other Executive

Operations, Product, Value

Safety, Quality, and Risk Solutions was easy for our end users to implement. It was also easy for us...

May 2024
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VP/Other Executive

Product, Value

We have been able to significantly increase our voluntary reporting with the system. We have also...

May 2024
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Analyst/Coordinator

Product

VigiLanz’s solution is user friendly and has an easy interface. The solution is a good product for...

Feb 2024
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Analyst/Coordinator

Relationship

VigiLanz’s support team is fabulous, and the vendor has good communication regarding the delivery of...

Feb 2024
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Analyst/Coordinator

Product

I think VigiLanz’s solution lacks a bit across the board. Specifically, VigiLanz could improve the...

Feb 2024
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Manager

Operations

The main thing that we really enjoy about the product is the flexibility and the engagement with the...

Feb 2024
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Manager

Culture, Loyalty

The customizability of the product really was the selling point for us as an organization....

Feb 2024
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Manager

Operations

I understand the difficulty in my request, but some of the vendor’s training material that is...

Feb 2024
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Manager

Product

The problem may be partially our doing, but to make things easier on the end users, I would like the...

Feb 2024
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Manager

Product

VigiLanz's reporting product is a third-party product currently. We have had some struggles with...

Feb 2024
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Manager

Loyalty, Product, Value

It is not a VigiLanz thing, but we are using different tools within our EMR, including some...

Feb 2024
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Manager

Loyalty, Relationship, Product

We have some things on the road map with the vendor and some enhancements and developments we would...

Feb 2024
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Director

Relationship

VigiLanz’s strengths are customization and responsiveness. If they don't have anything out of the...

Sep 2023
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Director

Product

Because of the way the system is built, it is able to be customizable. It is forms based, so we can...

Sep 2023
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Director

Product

Pulling reports takes some time. The system is slow. There are some canned reports, but we can do...

Sep 2023
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Director

Product

The product is simple and intuitive. It is not hard to navigate, but it can't pull anything out of...

Aug 2023
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Director

Relationship

The vendor is not resolving problems except for simple ones, like daily reports. They still have...

Aug 2023
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Director

Product, Value

This product is not the be-all and end-all; there is too much piecemealing. Additionally, the...

Aug 2023
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Nurse

Loyalty

We chose VigiLanz's system partly because we had utilized the program with our infection prevention...

Jun 2023
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Nurse

Operations

The vendor was fabulous during the implementation. We worked with pharmacists and safety nurses, and...

Jun 2023
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Nurse

Operations

The training that I received from the vendor went really well. However, VigiLanz could have pushed...

Jun 2023
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Nurse

Loyalty, Product

Our previous vendor's solution was linked to our EMR in real-time. When a patient changed locations...

Jun 2023
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Nurse

Product

I work with data analytics in my department, and there are some reporting pieces and dashboard...

Jun 2023
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Nurse

Product, Value

Our reporting has increased since we have gone online with the new system, and we attribute that to...

Jun 2023
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Nurse

Relationship

When our contacts at VigiLanz weren't solving problems, they engaged other people from their side...

Jun 2023
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Nurse

Loyalty

We have had a really good experience with the vendor. We are still optimistic about the change we...

Jun 2023
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