Safety, Quality, and Risk Solutions Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
We have an amazing resource team.
Login or Create an Account to see details.
Operations
I received some initial training, but ongoing training is more voluntary. VigiLanz has what is...
Login or Create an Account to see details.
Value
The vendor hasn't been charging us extra, so things are very up front and transparent.
Login or Create an Account to see details.
Product, Value
VigiLanz helps us see whether our nurses are compliant with the new standardized procedures....
Login or Create an Account to see details.
Product
By using the system, we log safety events, conduct root cause analysis, common cause analysis, and...
Login or Create an Account to see details.
Relationship
We love our VigiLanz customer support contact. The vendor will help build forms for us, but that has...
Login or Create an Account to see details.
Loyalty, Product
I would like more customization for the forms in the system. It is frustrating when we can't make...
Login or Create an Account to see details.
Operations
VigiLanz is always willing to create education for us.
Login or Create an Account to see details.
Product, Value
The product covers our compliance needs with speed and efficiency.
Login or Create an Account to see details.
Relationship, Product
The vendor needs to improve their reporting and our ability to build reports. Their current reports...
Login or Create an Account to see details.
Operations, Product
What stands out to me about the product is the ease of use. It is very intuitive. It takes us about...
Login or Create an Account to see details.
Product, Value
We have seen increased reporting because of the ease of the process. When we had another system, we...
Login or Create an Account to see details.
Loyalty, Product
There were some things that we would have wanted or thought that Safety, Quality, and Risk Solutions...
Login or Create an Account to see details.
Product
We would like to be in alignment with AI technology and have that integrated into the system like...
Login or Create an Account to see details.
Relationship
We had a major issue a while ago with a bug, but we got a response from the vendor quickly, and they...
Login or Create an Account to see details.
Product
Safety, Quality, and Risk Solutions is a very configurable system, so when we have asked for changes...
Login or Create an Account to see details.
Relationship
VigiLanz is really, really good about following up when we have issues. We have had issues in the...
Login or Create an Account to see details.
Relationship
VigiLanz's support is solid. The VigiLanz team that I work with provides really good emails and...
Login or Create an Account to see details.
Relationship
I haven't really reached out to troubleshoot solutions that have measurable benefits beyond what we...
Login or Create an Account to see details.
Relationship, Value
I don't know how much the system costs, but the fact that we are still rocking with it after years...
Login or Create an Account to see details.
Operations, Product
This may not be on VigiLanz or their problem, but the platform is very broad. There are many ways to...
Login or Create an Account to see details.
Product, Value
The main outcome we have achieved from the system has been improved patient and staff safety. We...
Login or Create an Account to see details.
Product, Value
With Safety, Quality, and Risk Solutions, we have reduced our harm index and serious safety event...
Login or Create an Account to see details.
Relationship
The VigiLanz team that works specifically with us is very responsive. They meet with us often, so...
Login or Create an Account to see details.
Product, Value
What I like about Safety, Quality, and Risk Solutions is the responsiveness of the VigiLanz team...
Login or Create an Account to see details.
Loyalty, Product
Running a report in Safety, Quality, and Risk Solutions takes a very long time. VigiLanz is working...
Login or Create an Account to see details.
Relationship
We have put in several tickets to VigiLanz to increase functionality for us. When we put tickets in,...
Login or Create an Account to see details.
Loyalty, Product
The reports in Safety, Quality, and Risk Solutions are so important for us. They are built, but when...
Login or Create an Account to see details.
Product
A strength of Safety, Quality, and Risk Solutions is that the dashboards can be very useful. The...
Login or Create an Account to see details.
Relationship, Product
With Safety, Quality, and Risk Solutions, I am not sure if data is feeding into dashboards...
Login or Create an Account to see details.
Relationship, Product
Safety, Quality, and Risk Solutions has good documentation, but once something is submitted, there...
Login or Create an Account to see details.
Operations
We could have used a little more training from VigiLanz, like a virtual instructor or something like...
Login or Create an Account to see details.
Loyalty, Product
We use the system for inputting patient and employee safety concerns and equipment failures. Then,...
Login or Create an Account to see details.
Relationship
The current customer success manager is very customer focused.
Login or Create an Account to see details.
Loyalty, Relationship
We got a sweet deal for VigiLanz's product, and the vendor is still a good partner. VigiLanz was...
Login or Create an Account to see details.
Relationship
VigiLanz is really trying to be innovative with their event reports, and I have consistently been...
Login or Create an Account to see details.
Product
The big thing is that VigiLanz's analytics are weak, and they know that. We have spent a lot of time...
Login or Create an Account to see details.
Product, Value
The number-one outcome that we have achieved using the system has been with our staff engagement. We...
Login or Create an Account to see details.
Loyalty, Product
Since we took a more enterprise-integrated approach with the system instead of a more site-based or...
Login or Create an Account to see details.
Loyalty, Relationship
VigiLanz was taken over by Inovalon, and the vendor's sprint cycles and rapid turnarounds decreased...
Login or Create an Account to see details.
Product
For our frontline reporting staff members, the Safety, Quality, and Risk Solutions product is...
Login or Create an Account to see details.
Relationship
Some things that set VigiLanz apart from other vendors are their responsiveness and engagement with...
Login or Create an Account to see details.
Loyalty, Product
Some of VigiLanz's upper-level decisions about the system have been a little slower than we had...
Login or Create an Account to see details.
Product, Value
From using VigiLanz's system, we have had an increased visibility of patient errors because of...
Login or Create an Account to see details.
Relationship
We need better reports and reporting from VigiLanz. When we are trying to report data with a longer...
Login or Create an Account to see details.
Product
Safety, Quality, and Risk Solutions is easy for the users on the front end to use because there...
Login or Create an Account to see details.
Relationship
The direct support we have with VigiLanz is great. The people we work with and rely on are very...
Login or Create an Account to see details.
Relationship
Quite often, VigiLanz’s support people aren't able to resolve our problems because we have complex...
Login or Create an Account to see details.
Relationship
The advice I would give others looking at Safety, Quality, and Risk Solutions is to think about all...
Login or Create an Account to see details.
Loyalty, Product
The missing functionality in the product is the difficulty with creating reports. We have people on...
Login or Create an Account to see details.
Product
I liked VigiLanz’s last upgrade to Safety, Quality, and Risk Solutions. Recently, VigiLanz changed...
Login or Create an Account to see details.
Product
I would rate Safety, Quality, and Risk Solutions’ integration poorly because it doesn't communicate...
Login or Create an Account to see details.
Operations
Better communication from VigiLanz would be a great thing. During the initial training, we thought...
Login or Create an Account to see details.
Loyalty
We are replacing VigiLanz. I have never been satisfied with Safety, Quality, and Risk Solutions,...
Login or Create an Account to see details.
Relationship
If we put a time frame on promises, VigiLanz does not keep them. If we keep the time frame open...
Login or Create an Account to see details.
Product
The ease of reporting in Safety, Quality, and Risk Solutions is high. It is pretty easy for the...
Login or Create an Account to see details.
Value
VigiLanz warns us when they are going to charge us. They told me once I was asking for too many...
Login or Create an Account to see details.
Relationship
VigiLanz’s support is always slow. Sometimes I will contact support through the help function on the...
Login or Create an Account to see details.
Product
The patient search feature in Safety, Quality, and Risk Solutions is cumbersome. We have people who...
Login or Create an Account to see details.
Product, Value
Safety, Quality, and Risk Solutions is a great product, and I would definitely recommend it to other...
Login or Create an Account to see details.
Product
I like the reporting system for the incidents in Safety, Quality, and Risk Solutions. I also like...
Login or Create an Account to see details.
Product, Value
With Safety, Quality, and Risk Solutions, we have been able to streamline the incident reports. We...
Login or Create an Account to see details.
Relationship
With my background, I am used to being self-sufficient in a product, but I find it very difficult...
Login or Create an Account to see details.
Relationship, Product
We have had some hiccups with Safety, Quality, and Risk Solutions. Sometimes the function of the...
Login or Create an Account to see details.
​
Featured Report
Preferences