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Safety, Quality, and Risk Solutions
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Analyst/Coordinator

Implementation and Training

In the go-live process, our contact people were really available. We have regular update meetings...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

Quarterly, the vendor sends an email about some trainings that are available, but I don’t see too...

Feb 2023
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Analyst/Coordinator

Lessons Learned

I am really satisfied with the product, but it isn’t super flawless. Given time, it will get there....

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The ease of use might be more of a user issue than a VigiLanz issue, but I feel like the ease of use...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

There are a lot of updates, but there isn't much new technology, like a scanner or something.

Feb 2023
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Analyst/Coordinator

Future Outlook

In this next year, I feel like there is a lot that I can work with a team on. I am very optimistic...

Feb 2023
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Analyst/Coordinator

Technology

The product is reliable. Recently, I feel like it is moving a little faster. There were some times...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We shopped the realm of VigiLanz, and the compliance piece didn't meet the mark with our manager of...

Feb 2023
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Analyst/Coordinator

Relationship

It is really easy to get ahold of the vendor to get things done. I have a routine meeting with a...

Feb 2023
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Analyst/Coordinator

Relationship

The team that I work with from VigiLanz is really good at managing expectations. When I ask for...

Feb 2023
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Director

Other Observations & Comments

There is so much of an impact from COVID-19. In the beginning, we saw increased reporting. We have...

Dec 2022
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Director

Functionality and Upgrades

The vendor keeps their promises, but we are not totally satisfied with some things. The product is...

Dec 2022
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Director

Service and Support

We have adapted more than the vendor has. I would have expected to have slowed down the frequency of...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

My team actually requested another product, but it was cost prohibitive, so we landed with...

Dec 2022
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Director

Implementation and Training

We understood that VigiLanz would be providing us with some education templates to individualize for...

Dec 2022
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Director

Functionality and Upgrades

The ease of reporting is superb. VigiLanz recently did an upgrade per our request that changed how...

Dec 2022
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Director

Future Outlook

I am a little more hopeful for the future just because of some recent changes. Maybe I am hopeful...

Dec 2022
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Manager

Functionality and Upgrades

VigiLanz has some opportunities with reporting. Their system needs to be more up to date. Its...

Jun 2022
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Manager

Technology

We experience a lot of lag with the product. If we need to run a report over a period of time, we...

Jun 2022
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Manager

Other Observations & Comments

I would probably buy the solution again. The vendor has a lot of opportunities to improve, but they...

Jun 2022
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Manager

Functionality and Upgrades

The solution is intuitive. It can be used by anyone. The system has exceeded our expectations. It is...

Jun 2022
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Manager

Service and Support

The quality of the vendor's support is unbelievable. We had an issue, and we were able to message...

Jun 2022
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Manager

Relationship

VigiLanz could be more timely with their changes. We will see a change get made, but we won't get an...

Jun 2022
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Manager

Functionality and Upgrades

If we put junk into the system, then we will get junk out of the system. We really have to interpret...

Jun 2022
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VP/Other Executive

Relationship

We still have a relationship with the vendor for event reporting, and we are very pleased with that.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The main opportunities for the vendor with event reporting are analytics and reporting.

Jun 2022
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VP/Other Executive

ROI / Cost

The system is of good value. The vendor doesn't nickel-and-dime us. The vendor works with us, and...

Jun 2022
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Director

ROI / Cost

With the VigiLanz system, we have definitely increased our event reporting for safety events....

Jun 2022
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Director

Other Observations & Comments

I really haven’t had to use the support team for the VigiLanz system.

Jun 2022
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