Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
From using VigiLanz's system, we have had an increased visibility of patient errors because of...
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Relationship
We need better reports and reporting from VigiLanz. When we are trying to report data with a longer...
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Product
Safety, Quality, and Risk Solutions is easy for the users on the front end to use because there...
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Relationship
The direct support we have with VigiLanz is great. The people we work with and rely on are very...
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Relationship
Quite often, VigiLanz’s support people aren't able to resolve our problems because we have complex...
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Relationship
The advice I would give others looking at Safety, Quality, and Risk Solutions is to think about all...
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Loyalty, Product
The missing functionality in the product is the difficulty with creating reports. We have people on...
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Product
I liked VigiLanz’s last upgrade to Safety, Quality, and Risk Solutions. Recently, VigiLanz changed...
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Product
I would rate Safety, Quality, and Risk Solutions’ integration poorly because it doesn't communicate...
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Operations
Better communication from VigiLanz would be a great thing. During the initial training, we thought...
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Loyalty
We are replacing VigiLanz. I have never been satisfied with Safety, Quality, and Risk Solutions,...
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Relationship
If we put a time frame on promises, VigiLanz does not keep them. If we keep the time frame open...
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Product
The ease of reporting in Safety, Quality, and Risk Solutions is high. It is pretty easy for the...
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Value
VigiLanz warns us when they are going to charge us. They told me once I was asking for too many...
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Relationship
VigiLanz’s support is always slow. Sometimes I will contact support through the help function on the...
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Product
The patient search feature in Safety, Quality, and Risk Solutions is cumbersome. We have people who...
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Product, Value
Safety, Quality, and Risk Solutions is a great product, and I would definitely recommend it to other...
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Product
I like the reporting system for the incidents in Safety, Quality, and Risk Solutions. I also like...
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Product, Value
With Safety, Quality, and Risk Solutions, we have been able to streamline the incident reports. We...
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Relationship
With my background, I am used to being self-sufficient in a product, but I find it very difficult...
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Relationship, Product
We have had some hiccups with Safety, Quality, and Risk Solutions. Sometimes the function of the...
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Loyalty
I just want the vendor to be okay from their acquisition standpoint. They were acquired recently. At...
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Relationship, Product
The vendor does well in terms of the relationship, the value they bring, and the continual updates...
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Product
Quality, safety, risk, and event reporting is done in different ways. That isn't ideal, so VigiLanz...
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Operations
Training is an opportunity for VigiLanz. They are making new features, and we don't always know...
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Relationship, Product
This system is definitely scalable. We are complex with our research mission and fundamental science...
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Relationship, Product
Our experience with VigiLanz has always been positive. They are easy to work with, bring ideas, and...
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Product
Speed wouldn't totally satisfy us, but it would be terrific for the system to be faster and for it...
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Product
There has been an issue since very early on that hasn’t been addressed. The system brings over an...
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Culture, Operations
In day-to-day operations, VigiLanz keeps their promises. I was not involved with the pitching and...
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Operations
We have created our own education and training for the VigiLanz platform. The vendor has the...
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Loyalty, Product
Safety, Quality, and Risk Solutions is very slow, and the system gets bogged down quite a bit. That...
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Product
People like the design of Safety, Quality, and Risk Solutions with the web-based point-and-click...
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Relationship, Operations, Product
When VigiLanz does a form change or something like that, we get a couple of updates, but we don't...
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Culture, Value
We had a pretty hefty wish list for VigiLanz in the beginning, but then we backed off. VigiLanz told...
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Loyalty
I would tell others looking at VigiLanz to definitely make sure they have anything that they could...
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Relationship
VigiLanz’s response to when we put a ticket through is fairly good. For most of the day-to-day...
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Relationship
Some of the limitations that we have with the system are our fault and not the vendor's. We aren't...
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Loyalty
The only dissatisfaction I have with VigiLanz is that we are trying to figure out where to express...
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Operations, Product, Value
The system is easy to use, and we have been able to implement it in numerous hospitals. Our end...
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Relationship, Operations
We have weekly calls with VigiLanz to make sure that we are optimizing their database. I love that...
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Relationship
People should know about VigiLanz's customer support. VigiLanz's people are available 24 hours a...
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Operations, Product, Value
Safety, Quality, and Risk Solutions was easy for our end users to implement. It was also easy for us...
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Product, Value
We have been able to significantly increase our voluntary reporting with the system. We have also...
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