Commentary Summary
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User Commentary
Implementation and Training
In the go-live process, our contact people were really available. We have regular update meetings...
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Other Observations & Comments
Quarterly, the vendor sends an email about some trainings that are available, but I don’t see too...
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Lessons Learned
I am really satisfied with the product, but it isn’t super flawless. Given time, it will get there....
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Functionality and Upgrades
The ease of use might be more of a user issue than a VigiLanz issue, but I feel like the ease of use...
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Other Observations & Comments
There are a lot of updates, but there isn't much new technology, like a scanner or something.
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Future Outlook
In this next year, I feel like there is a lot that I can work with a team on. I am very optimistic...
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Technology
The product is reliable. Recently, I feel like it is moving a little faster. There were some times...
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Functionality and Upgrades
We shopped the realm of VigiLanz, and the compliance piece didn't meet the mark with our manager of...
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Relationship
It is really easy to get ahold of the vendor to get things done. I have a routine meeting with a...
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Relationship
The team that I work with from VigiLanz is really good at managing expectations. When I ask for...
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Other Observations & Comments
There is so much of an impact from COVID-19. In the beginning, we saw increased reporting. We have...
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Functionality and Upgrades
The vendor keeps their promises, but we are not totally satisfied with some things. The product is...
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Service and Support
We have adapted more than the vendor has. I would have expected to have slowed down the frequency of...
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Win/Loss - Why they were selected (by current clients)
My team actually requested another product, but it was cost prohibitive, so we landed with...
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Implementation and Training
We understood that VigiLanz would be providing us with some education templates to individualize for...
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Functionality and Upgrades
The ease of reporting is superb. VigiLanz recently did an upgrade per our request that changed how...
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Future Outlook
I am a little more hopeful for the future just because of some recent changes. Maybe I am hopeful...
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Functionality and Upgrades
VigiLanz has some opportunities with reporting. Their system needs to be more up to date. Its...
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Technology
We experience a lot of lag with the product. If we need to run a report over a period of time, we...
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Other Observations & Comments
I would probably buy the solution again. The vendor has a lot of opportunities to improve, but they...
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Functionality and Upgrades
The solution is intuitive. It can be used by anyone. The system has exceeded our expectations. It is...
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Service and Support
The quality of the vendor's support is unbelievable. We had an issue, and we were able to message...
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Relationship
VigiLanz could be more timely with their changes. We will see a change get made, but we won't get an...
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Functionality and Upgrades
If we put junk into the system, then we will get junk out of the system. We really have to interpret...
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Relationship
We still have a relationship with the vendor for event reporting, and we are very pleased with that.
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Functionality and Upgrades
The main opportunities for the vendor with event reporting are analytics and reporting.
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ROI / Cost
The system is of good value. The vendor doesn't nickel-and-dime us. The vendor works with us, and...
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ROI / Cost
With the VigiLanz system, we have definitely increased our event reporting for safety events....
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Other Observations & Comments
I really haven’t had to use the support team for the VigiLanz system.
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