Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
VigiLanz’s solution is user friendly and has an easy interface. The solution is a good product for...
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Relationship
VigiLanz’s support team is fabulous, and the vendor has good communication regarding the delivery of...
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Product
I think VigiLanz’s solution lacks a bit across the board. Specifically, VigiLanz could improve the...
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Operations
The main thing that we really enjoy about the product is the flexibility and the engagement with the...
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Culture, Loyalty
The customizability of the product really was the selling point for us as an organization....
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Operations
I understand the difficulty in my request, but some of the vendor’s training material that is...
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Product
The problem may be partially our doing, but to make things easier on the end users, I would like the...
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Product
VigiLanz's reporting product is a third-party product currently. We have had some struggles with...
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Loyalty, Product, Value
It is not a VigiLanz thing, but we are using different tools within our EMR, including some...
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Loyalty, Relationship, Product
We have some things on the road map with the vendor and some enhancements and developments we would...
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Relationship
VigiLanz’s strengths are customization and responsiveness. If they don't have anything out of the...
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Product
Because of the way the system is built, it is able to be customizable. It is forms based, so we can...
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Product
Pulling reports takes some time. The system is slow. There are some canned reports, but we can do...
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Product
The product is simple and intuitive. It is not hard to navigate, but it can't pull anything out of...
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Relationship
The vendor is not resolving problems except for simple ones, like daily reports. They still have...
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Product, Value
This product is not the be-all and end-all; there is too much piecemealing. Additionally, the...
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Loyalty
We chose VigiLanz's system partly because we had utilized the program with our infection prevention...
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Operations
The vendor was fabulous during the implementation. We worked with pharmacists and safety nurses, and...
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Operations
The training that I received from the vendor went really well. However, VigiLanz could have pushed...
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Loyalty, Product
Our previous vendor's solution was linked to our EMR in real-time. When a patient changed locations...
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Product
I work with data analytics in my department, and there are some reporting pieces and dashboard...
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Product, Value
Our reporting has increased since we have gone online with the new system, and we attribute that to...
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Relationship
When our contacts at VigiLanz weren't solving problems, they engaged other people from their side...
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Loyalty
We have had a really good experience with the vendor. We are still optimistic about the change we...
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Product
There are some limitations with the software, and the functionality of the system is really not up...
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Loyalty, Product
There are so many more good things about VigiLanz's system than negative things. But the negative...
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Relationship, Product
I see changes to the system, and I don't get update notices. I have gotten maybe two newsletters. It...
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Operations, Product
The system is very intuitive and simple. I can really figure it out. I accidentally gave someone...
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Relationship
I have one person that is always available to me, and I love that. But I get into things that the...
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Product, Value
Patient safety is very important to our organization, and this system has really been able to drive...
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Relationship, Relationship
The VigiLanz support people that I have worked with have been good. They are very timely.
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Product, Product, Value, Value
VigiLanz's product is very limiting because the vendor doesn't allow users to customize their own...
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Product, Product
I would tell someone who was looking into the system that the system allows us to pull live data...
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Loyalty
When we were looking at solutions, VigiLanz's solution met our needs in terms of configurability and...
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Relationship
The vendor's service is very good. VigiLanz works very closely with us on some development things....
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