Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
I just want the vendor to be okay from their acquisition standpoint. They were acquired recently. At...
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Relationship, Product
The vendor does well in terms of the relationship, the value they bring, and the continual updates...
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Product
Quality, safety, risk, and event reporting is done in different ways. That isn't ideal, so VigiLanz...
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Operations
Training is an opportunity for VigiLanz. They are making new features, and we don't always know...
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Relationship, Product
This system is definitely scalable. We are complex with our research mission and fundamental science...
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Relationship, Product
Our experience with VigiLanz has always been positive. They are easy to work with, bring ideas, and...
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Product
Speed wouldn't totally satisfy us, but it would be terrific for the system to be faster and for it...
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Product
There has been an issue since very early on that hasn’t been addressed. The system brings over an...
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Culture, Operations
In day-to-day operations, VigiLanz keeps their promises. I was not involved with the pitching and...
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Operations
We have created our own education and training for the VigiLanz platform. The vendor has the...
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Loyalty, Product
Safety, Quality, and Risk Solutions is very slow, and the system gets bogged down quite a bit. That...
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Product
People like the design of Safety, Quality, and Risk Solutions with the web-based point-and-click...
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Relationship, Operations, Product
When VigiLanz does a form change or something like that, we get a couple of updates, but we don't...
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Culture, Value
We had a pretty hefty wish list for VigiLanz in the beginning, but then we backed off. VigiLanz told...
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Loyalty
I would tell others looking at VigiLanz to definitely make sure they have anything that they could...
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Relationship
VigiLanz’s response to when we put a ticket through is fairly good. For most of the day-to-day...
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Relationship
Some of the limitations that we have with the system are our fault and not the vendor's. We aren't...
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Loyalty
The only dissatisfaction I have with VigiLanz is that we are trying to figure out where to express...
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Operations, Product, Value
The system is easy to use, and we have been able to implement it in numerous hospitals. Our end...
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Relationship, Operations
We have weekly calls with VigiLanz to make sure that we are optimizing their database. I love that...
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Relationship
People should know about VigiLanz's customer support. VigiLanz's people are available 24 hours a...
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Operations, Product, Value
Safety, Quality, and Risk Solutions was easy for our end users to implement. It was also easy for us...
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Product, Value
We have been able to significantly increase our voluntary reporting with the system. We have also...
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Product
VigiLanz’s solution is user friendly and has an easy interface. The solution is a good product for...
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Relationship
VigiLanz’s support team is fabulous, and the vendor has good communication regarding the delivery of...
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Product
I think VigiLanz’s solution lacks a bit across the board. Specifically, VigiLanz could improve the...
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Operations
The main thing that we really enjoy about the product is the flexibility and the engagement with the...
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Culture, Loyalty
The customizability of the product really was the selling point for us as an organization....
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Operations
I understand the difficulty in my request, but some of the vendor’s training material that is...
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Product
The problem may be partially our doing, but to make things easier on the end users, I would like the...
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Product
VigiLanz's reporting product is a third-party product currently. We have had some struggles with...
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Loyalty, Product, Value
It is not a VigiLanz thing, but we are using different tools within our EMR, including some...
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Loyalty, Relationship, Product
We have some things on the road map with the vendor and some enhancements and developments we would...
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Relationship
VigiLanz’s strengths are customization and responsiveness. If they don't have anything out of the...
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Product
Because of the way the system is built, it is able to be customizable. It is forms based, so we can...
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Product
Pulling reports takes some time. The system is slow. There are some canned reports, but we can do...
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Product
The product is simple and intuitive. It is not hard to navigate, but it can't pull anything out of...
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Relationship
The vendor is not resolving problems except for simple ones, like daily reports. They still have...
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Product, Value
This product is not the be-all and end-all; there is too much piecemealing. Additionally, the...
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