Safety, Quality, and Risk Solutions
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Analyst/Coordinator

The product has had very few, if any, problems in regard to functionality and reliability. It is...

Feb 2022
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Analyst/Coordinator

It has been efficient to work with a few specific people in regard to VigiLanz's support services....

Feb 2022
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Manager

The VigiLanz system is slow. There seems to be a lot of updating. I help others with the system a...

Dec 2021
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Manager

I do like that every facility is in the one VigiLanz system. We have historically used two different...

Dec 2021
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Manager

At first, we had to be in a certain employee dictionary in order to report an event, but that has...

Dec 2021
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Manager

VigiLanz leaves the training up to us. They have a train-the-trainer approach.

Dec 2021
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Manager

There is always something in the product that isn't quite what we thought it would be. However, we...

Dec 2021
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Director

VigiLanz started us off with a lot of templates that we could use, and then we worked with the team...

Nov 2021
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Director

VigiLanz has been great. We basically have them on speed dial. They are very good about responding...

Nov 2021
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Director

Before, we were using paper and a pencil to track our incident reports, so we are really excited to...

Nov 2021
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Director

We started with VigiLanz in the middle of the COVID-19 pandemic, so there has been a big learning...

Nov 2021
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Analyst/Coordinator

One outcome we achieved from using Risk and Claims was being able to replace some of our packages...

Nov 2021
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Analyst/Coordinator

The VigiLanz solution has been excellent. The communication with the team has been really good. My...

Nov 2021
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Analyst/Coordinator

The interfacing hasn't been as good as I have wanted it to be. In our review area, I wanted to have...

Nov 2021
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Analyst/Coordinator

When the vendor was talking to us about the software, they were saying that the patient relations...

Nov 2021
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Analyst/Coordinator

We got leadership and administrative training, but none of our frontline staff members got training;...

Nov 2021
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Analyst/Coordinator

The usability of Risk and Claims is just as high for frontline staff members as it is for the...

Nov 2021
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Director

The major plus with VigiLanz is the ease of use for the reporter. The software is fairly intuitive....

Nov 2021
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Director

When our risk team looks into new events in the morning, they have to look at every event on their...

Nov 2021
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Director

This product was the most economical, but it didn’t have all the features that I have seen from...

Nov 2021
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Director

When I get a security report, if we have had a visitor fall or a visitor injury and there is...

Nov 2021
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Director

One positive is the ease of reaching somebody. We get a response when we reach out. We may not get...

Nov 2021
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VP/Other Executive

We have gotten good visibility into our safety and risk events with the events reporting piece. We...

Nov 2021
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Director

The main outcomes we have seen from using VigiLanz's system are an increased number of events year...

Nov 2021
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Director

VigiLanz’s service is more reactive than proactive. The vendor could solicit more regular...

Nov 2021
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