Safety, Quality, and Risk Solutions
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Manager

Functionality and Upgrades

VigiLanz has some opportunities with reporting. Their system needs to be more up to date. Its...

Jun 2022
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Manager

Technology

We experience a lot of lag with the product. If we need to run a report over a period of time, we...

Jun 2022
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Manager

Other Observations & Comments

I would probably buy the solution again. The vendor has a lot of opportunities to improve, but they...

Jun 2022
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Manager

Functionality and Upgrades

The solution is intuitive. It can be used by anyone. The system has exceeded our expectations. It is...

Jun 2022
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Manager

Service and Support

The quality of the vendor's support is unbelievable. We had an issue, and we were able to message...

Jun 2022
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Manager

Relationship

VigiLanz could be more timely with their changes. We will see a change get made, but we won't get an...

Jun 2022
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Manager

Functionality and Upgrades

If we put junk into the system, then we will get junk out of the system. We really have to interpret...

Jun 2022
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VP/Other Executive

Relationship

We still have a relationship with the vendor for event reporting, and we are very pleased with that.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The main opportunities for the vendor with event reporting are analytics and reporting.

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system is of good value. The vendor doesn't nickel-and-dime us. The vendor works with us, and...

Jun 2022
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Director

ROI / Cost (care and feeding)

With the VigiLanz system, we have definitely increased our event reporting for safety events....

Jun 2022
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Director

Other Observations & Comments

I really haven’t had to use the support team for the VigiLanz system.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has had very few, if any, problems in regard to functionality and reliability. It is...

Feb 2022
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Analyst/Coordinator

Service and Support

It has been efficient to work with a few specific people in regard to VigiLanz's support services....

Feb 2022
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Manager

Functionality and Upgrades

The VigiLanz system is slow. There seems to be a lot of updating. I help others with the system a...

Dec 2021
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Manager

Functionality and Upgrades

I do like that every facility is in the one VigiLanz system. We have historically used two different...

Dec 2021
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Manager

Technology

At first, we had to be in a certain employee dictionary in order to report an event, but that has...

Dec 2021
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Manager

Implementation and Training

VigiLanz leaves the training up to us. They have a train-the-trainer approach.

Dec 2021
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Manager

Service and Support

There is always something in the product that isn't quite what we thought it would be. However, we...

Dec 2021
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