HELIOS
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Relationship

We are in the process of assessing whether HELIOS will be part of our long-term plans. We have had...

Oct 2022
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Director

Functionality and Upgrades

VirtualHealth releases updates on a regular basis, and every release has a set of bugs that we...

Oct 2022
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Director

Service and Support

We have difficulty getting ahold of VirtualHealth’s technical team to get to the heart of certain...

Oct 2022
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Director

Relationship

We have an account manager at VirtualHealth. The vendor has a good team of people who are responsive...

Oct 2022
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Director

Implementation and Training

The training has fallen to us. At the time of the implementation, VirtualHealth had some basic...

Oct 2022
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Director

Interfacing and Integration

There is a lot of difficulty in getting new data into HELIOS, so integrating it with other systems...

Oct 2022
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Director

Functionality and Upgrades

HELIOS’ interface is intuitive, but it is also undermined by the bugs that we encounter on a regular...

Oct 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I typically tell other customers that they need to go in with a solid understanding of what they...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

VirtualHealth’s out-of-the-box training was not great, but there were options to pay for...

Oct 2022
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VP/Other Executive

Relationship

During HELIOS’ implementation, we did a lot of good, close work with VirtualHealth, and with the...

Oct 2022
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VP/Other Executive

Interfacing and Integration

VirtualHealth is very eager and flexible with interoperability. The biggest issue we have with...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

HELIOS as a product is generally good. It operates well and is very reliable. VirtualHealth has good...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

VirtualHealth’s delivery of new functionality can be tricky. The vendor is overloaded with...

Oct 2022
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VP/Other Executive

Service and Support

We have good executive involvement from VirtualHealth, but we can't seem to access some of the...

Oct 2022
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(0)
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CEO/President

Functionality and Upgrades

VirtualHealth sold HELIOS as a customizable platform that we could fit into our care coordination...

Aug 2022
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