HELIOS Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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Nurse

Relationship, Product

One of the things that I would really love for the vendor to focus on is communication. When they...

Jun 2024
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Nurse

Product

The fact that we can configure things in HELIOS is great, but VirtualHealth should work on...

Jun 2024
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Nurse

Relationship, Operations

As we have gone live with VirtualHealth, we have recognized other areas where we needed to implement...

Jun 2024
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Nurse

Relationship

The vendor is very quick to respond when things are amiss. Their support team has been very helpful,...

Jun 2024
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Nurse

Product

We have definitely had some process improvements with going live with HELIOS. We have more...

Jun 2024
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Nurse

Product

We would like VirtualHealth to provide a claims system. I don't know whether our executive...

Jun 2024
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Nurse

Loyalty, Operations

The vendor’s reporting process has been very challenging. We have to go into the EDW to pull all of...

Jun 2024
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Nurse

Product

VirtualHealth has assisted with interoperability, and we have collaborated with them and other...

Jun 2024
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CCO

Relationship, Product

VirtualHealth has done several integrations with critical clinical software that we need access to...

Apr 2024
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CCO

Product

We have been pleased with VirtualHealth. HELIOS has been performing well. I don't ever think there...

Apr 2024
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CCO

Relationship, Product

I would tell a peer that our relationship with VirtualHealth has been highly collaborative. They...

Apr 2024
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CCO

Relationship, Product

My team is not very technical, and I hear from them that HELIOS is user friendly. They sometimes say...

Apr 2024
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CCO

Relationship

I can pick up the phone and call anybody I need at VirtualHealth. I can easily send an email and ask...

Apr 2024
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CEO/President

Loyalty

I am not sure that VirtualHealth is a vendor that we will end up sticking with in the future. Other...

Nov 2023
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CEO/President

Product

VirtualHealth doesn't support our interoperability needs. Overall, the system is just another...

Nov 2023
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CEO/President

Operations

VirtualHealth did a pretty good job with our training. HELIOS is easier to use than some of our...

Nov 2023
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CEO/President

Relationship, Product

A lot of the things we have had to do with the vendor have been design projects. The vendor should...

Nov 2023
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CEO/President

Operations

When we do implementation or design projects, the vendor's executives are pretty available, but I...

Nov 2023
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CEO/President

Product

There are some parts of the system that the vendor has been able to interface with other platforms,...

Nov 2023
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(0)
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Director

Value

The issue is not necessarily that VirtualHealth charges for every little thing, but the financial...

Sep 2023
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Director

Loyalty, Product

We are still seeing issues with the releases. The vendor’s upgrades tend to break existing...

Sep 2023
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Director

Loyalty

One of the strategic discussions we have been having is what our long-term plan is with HELIOS. For...

Sep 2023
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Director

Operations

We have shouldered training ourselves. VirtualHealth did a train-the-trainer program, but the...

Sep 2023
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(0)
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Director

Loyalty, Relationship

The vendor's general communication and customer responsiveness have been improving. They are doing...

Sep 2023
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VP/Other Executive

Operations

The implementation is where I would rate VirtualHealth on the higher side of being a willing...

Jul 2023
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(0)
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VP/Other Executive

Operations

We do a fair amount of training, and the training for the implementation was very helpful....

Jul 2023
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(0)
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VP/Other Executive

Product

Most of our interoperability challenges are from the data sources outside of VirtualHealth, and most...

Jul 2023
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(0)
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VP/Other Executive

Loyalty, Product

A lot of quality metrics can be driven out of the system, and the vendor doesn’t really build the...

Jul 2023
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(0)
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VP/Other Executive

Relationship

VirtualHealth does not always communicate with us as quickly as we would like them to around issues...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

VirtualHealth’s service is pretty fair. The vendor engages with us in regular face-to-face meetings...

Jul 2023
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