HELIOS Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Relationship
We have routine business reviews with the vendor, and sometimes we see a metaphorical road map where...
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Loyalty
I get the sense that the platform is continuing to mature and that the strength of the vendor...
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Loyalty
One item on our wish list would be for the vendor to improve their campaign management feature set....
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Product, Value
The product is an enabling platform for some of our key business processes. So the work of the care...
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Relationship
The vendor's support has improved. For the first while after implementation, we had some real...
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Loyalty, Product
In terms of VirtualHealth supporting our integration needs, that is a work in progress. They have an...
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Relationship
There is an executive from VirtualHealth who we work with often. One of the vendor's executives is...
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Loyalty
The vendor is at least in our medium-term plans. We are looking to see whether that means the long...
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Relationship, Product
Sometimes there is some back-and-forth and pushing required, but the vendor keeps their promises. We...
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Relationship
There are definitely instances where we find issues and raise them with the vendor instead of the...
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Relationship
If someone had asked me a few years ago, I would not have recommended VirtualHealth, but they have...
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Loyalty, Value
This will be challenging to do, but the vendor needs to work on finding a more effective way to get...
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Relationship, Product
One of the things that I would really love for the vendor to focus on is communication. When they...
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Product
The fact that we can configure things in HELIOS is great, but VirtualHealth should work on...
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Relationship, Operations
As we have gone live with VirtualHealth, we have recognized other areas where we needed to implement...
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Relationship
The vendor is very quick to respond when things are amiss. Their support team has been very helpful,...
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Product
We have definitely had some process improvements with going live with HELIOS. We have more...
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Product
We would like VirtualHealth to provide a claims system. I don't know whether our executive...
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Loyalty, Operations
The vendor’s reporting process has been very challenging. We have to go into the EDW to pull all of...
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Product
VirtualHealth has assisted with interoperability, and we have collaborated with them and other...
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Relationship, Product
VirtualHealth has done several integrations with critical clinical software that we need access to...
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Product
We have been pleased with VirtualHealth. HELIOS has been performing well. I don't ever think there...
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Relationship, Product
I would tell a peer that our relationship with VirtualHealth has been highly collaborative. They...
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Relationship, Product
My team is not very technical, and I hear from them that HELIOS is user friendly. They sometimes say...
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Relationship
I can pick up the phone and call anybody I need at VirtualHealth. I can easily send an email and ask...
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