HELIOS Commentary
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Subject Expert
Bradley Hunter
SRU Manager
Commentary Summary
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User Commentary
Relationship, Product
One of the things that I would really love for the vendor to focus on is communication. When they...
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Product
The fact that we can configure things in HELIOS is great, but VirtualHealth should work on...
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Relationship, Operations
As we have gone live with VirtualHealth, we have recognized other areas where we needed to implement...
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Relationship
The vendor is very quick to respond when things are amiss. Their support team has been very helpful,...
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Product
We have definitely had some process improvements with going live with HELIOS. We have more...
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Product
We would like VirtualHealth to provide a claims system. I don't know whether our executive...
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Loyalty, Operations
The vendor’s reporting process has been very challenging. We have to go into the EDW to pull all of...
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Product
VirtualHealth has assisted with interoperability, and we have collaborated with them and other...
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Relationship, Product
VirtualHealth has done several integrations with critical clinical software that we need access to...
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Product
We have been pleased with VirtualHealth. HELIOS has been performing well. I don't ever think there...
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Relationship, Product
I would tell a peer that our relationship with VirtualHealth has been highly collaborative. They...
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Relationship, Product
My team is not very technical, and I hear from them that HELIOS is user friendly. They sometimes say...
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Relationship
I can pick up the phone and call anybody I need at VirtualHealth. I can easily send an email and ask...
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Loyalty
I am not sure that VirtualHealth is a vendor that we will end up sticking with in the future. Other...
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Product
VirtualHealth doesn't support our interoperability needs. Overall, the system is just another...
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Operations
VirtualHealth did a pretty good job with our training. HELIOS is easier to use than some of our...
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Relationship, Product
A lot of the things we have had to do with the vendor have been design projects. The vendor should...
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Operations
When we do implementation or design projects, the vendor's executives are pretty available, but I...
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Product
There are some parts of the system that the vendor has been able to interface with other platforms,...
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Value
The issue is not necessarily that VirtualHealth charges for every little thing, but the financial...
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Loyalty, Product
We are still seeing issues with the releases. The vendor’s upgrades tend to break existing...
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Loyalty
One of the strategic discussions we have been having is what our long-term plan is with HELIOS. For...
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Operations
We have shouldered training ourselves. VirtualHealth did a train-the-trainer program, but the...
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Loyalty, Relationship
The vendor's general communication and customer responsiveness have been improving. They are doing...
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