HELIOS Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 12:25:40 AM and Model.EvProductId = 187255

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User Commentary

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Manager

Interfacing and Integration

The system seems pretty user friendly. I love that it is bidirectional. That means that it can...

May 2019
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Manager

Future Outlook

VirtualHealth is great at following through, being on time, and meeting deadlines. Those things were...

May 2019
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Manager

Functionality and Upgrades

With HELIOS, we have gained efficiencies, and we have a better structure within our case management...

May 2019
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Director

Implementation and Training

VirtualHealth needs to build a user group with their clients so that any universal changes that...

May 2019
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Director

Relationship

I have had a very interesting experience with VirtualHealth. We have made a lot of mistakes...

May 2019
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Director

ROI / Cost (care and feeding)

The price for VirtualHealth's product is fairly high. VirtualHealth can create really complicated...

May 2019
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Director

Future Outlook

I know that VirtualHealth is working with some larger payers, and I have a lot of optimism about...

May 2019
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Director

Relationship

When we ask VirtualHealth whether they can do something, they always say that they can do it, but we...

May 2019
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Director

Technology

VirtualHealth has a good development team, and on the front end, they can really make anything...

May 2019
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Director

Service and Support

VirtualHealth has a bit of softening to do in the customer service department. The service people...

May 2019
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VP/Other Executive

Future Outlook

We currently use HELIOS for one of our Medicaid programs. But when we signed the initial contract,...

May 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

There was a time when I felt that VirtualHealth was nickel-and-diming us.

May 2019
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VP/Other Executive

Relationship

HELIOS is still relatively new, and it is growing. VirtualHealth's executive team is very involved...

May 2019
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VP/Other Executive

Relationship

HELIOS is a relatively new platform, and there are still opportunities for innovation. That can be a...

May 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

What drove the decision to purchase HELIOS was a new Medicaid program that required a lot of member...

May 2019
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CIO

Win/Loss - Why they were selected (by current clients)

One of the reasons that we chose VirtualHealth was because we knew that their elegant solution could...

May 2019
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CIO

Future Outlook

HELIOS is absolutely part of our long-term plans. It is unbelievably important for organizations to...

May 2019
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CIO

Future Outlook

Our implementation of HELIOS started out a little rough, but we have matured, and things are getting...

May 2019
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CIO

Functionality and Upgrades

The HELIOS product does exactly what we wanted it to, and it is a usable application. In this space,...

May 2019
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CIO

Functionality and Upgrades

I would like to see the mobile app rebuilt so that HELIOS can be very functional offline, and not...

May 2019
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CIO

Service and Support

VirtualHealth's support has been outstanding. I don't know that I could ask for anything more. My...

May 2019
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CIO

Relationship

I don't think that Adam can be any more involved. He is the CEO of the company, and we communicate...

May 2019
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CIO

ROI / Cost (care and feeding)

We have proven outcomes with HELIOS that have been trending in a favorable direction, and we have...

May 2019
 Helpful

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CEO/President

Functionality and Upgrades

I used HELIOS at a previous organization, and everything worked out very well. We were able to...

May 2019
 Helpful

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CEO/President

Implementation and Training

We have had a hard time getting HELIOS to be a product that we can even use this year. The...

May 2019
 Helpful

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Director

Functionality and Upgrades

Changing the core components of the system almost requires remapping. The system has a lot of good...

May 2019
 Helpful

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Director

Functionality and Upgrades

Our member-integration service people have had a pretty positive experience with HELIOS. But the...

May 2019
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Director

Technology

VirtualHealth has a platform that allows care coordinators to do their work on an iPad if they...

May 2019
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Director

Service and Support

VirtualHealth recognizes when we send an email, but they don't tell us anything. I appreciate the...

May 2019
 Helpful

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Director

Other Observations & Comments

We do most of the work with HELIOS. We find solutions, specifically in terms of system stability....

May 2019
 Helpful

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Director

Functionality and Upgrades

We can configure our visit the way we want to a certain degree in the system. Other platforms don't...

May 2019
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Director

Future Outlook

VirtualHealth has gotten better, but they still struggle with some things. The vendor has a new set...

May 2019
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Director

Service and Support

Typically, we have really robust and fruitful scoping conversations with VirtualHealth. The business...

May 2019
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Director

Implementation and Training

VirtualHealth didn't have any training manuals for their system. They sent out release notes that...

May 2019
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Director

Lessons Learned

If someone is looking for a tool to put data in and take data out of, HELIOS is a valuable option....

May 2019
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Director

Relationship

We talk to the executives at VirtualHealth. Their leadership team members are pretty much always engaged....

May 2019
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Director

Other Observations & Comments

VirtualHealth always has great product managers. The people on the vendor's support team are very...

May 2019
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CEO/President

Functionality and Upgrades

We started using the system in our residential programs, and then we expanded it to the day...

Nov 2018
 Helpful

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CEO/President

Relationship

We define the outcomes, and VirtualHealth makes the software to match them. The model is constantly...

Nov 2018
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CEO/President

ROI / Cost (care and feeding)

The system isn’t expensive for what we get out of it. We have been able to truly integrate with it....

Nov 2018
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CEO/President

Service and Support

What differentiates VirtualHealth is the fact that they are up front. They say when something won’t...

Nov 2018
 Helpful

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CEO/President

Functionality and Upgrades

Sometimes the system is counterintuitive. We deal with people who provide direct care services and...

Nov 2018
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CEO/President

Functionality and Upgrades

VirtualHealth could consider an interface with a billing service. VirtualHealth knows what they are...

Nov 2018
 Helpful

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CEO/President

ROI / Cost (care and feeding)

When we first contracted with VirtualHealth, I thought they overpromised and were going to...

Nov 2018
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Manager

Implementation and Training

I feel that VirtualHealth communicates well and really wants to support us. They did a great job...

Sep 2018
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Manager

Service and Support

Sometimes VirtualHealth predicted problems before they even happened because they understand...

Sep 2018
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Manager

Functionality and Upgrades

There are definitely some gaps with the system, and we have been using workarounds for a while now....

Sep 2018
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Manager

Service and Support

VirtualHealth does keep promises, and I think they are willing to address issues, but resolutions...

Sep 2018
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Manager

Service and Support

VirtualHealth is very knowledgeable with foreseeing scenarios. We can tell them about a function and...

Sep 2018
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