HELIOS Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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CEO/President

Loyalty

I am not sure that VirtualHealth is a vendor that we will end up sticking with in the future. Other...

Nov 2023
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CEO/President

Product

VirtualHealth doesn't support our interoperability needs. Overall, the system is just another...

Nov 2023
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CEO/President

Operations

VirtualHealth did a pretty good job with our training. HELIOS is easier to use than some of our...

Nov 2023
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CEO/President

Relationship, Product

A lot of the things we have had to do with the vendor have been design projects. The vendor should...

Nov 2023
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CEO/President

Operations

When we do implementation or design projects, the vendor's executives are pretty available, but I...

Nov 2023
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CEO/President

Product

There are some parts of the system that the vendor has been able to interface with other platforms,...

Nov 2023
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Director

Value

The issue is not necessarily that VirtualHealth charges for every little thing, but the financial...

Sep 2023
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Director

Loyalty, Product

We are still seeing issues with the releases. The vendor’s upgrades tend to break existing...

Sep 2023
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Director

Loyalty

One of the strategic discussions we have been having is what our long-term plan is with HELIOS. For...

Sep 2023
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Director

Operations

We have shouldered training ourselves. VirtualHealth did a train-the-trainer program, but the...

Sep 2023
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Director

Loyalty, Relationship

The vendor's general communication and customer responsiveness have been improving. They are doing...

Sep 2023
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VP/Other Executive

Operations

The implementation is where I would rate VirtualHealth on the higher side of being a willing...

Jul 2023
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VP/Other Executive

Operations

We do a fair amount of training, and the training for the implementation was very helpful....

Jul 2023
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VP/Other Executive

Product

Most of our interoperability challenges are from the data sources outside of VirtualHealth, and most...

Jul 2023
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VP/Other Executive

Loyalty, Product

A lot of quality metrics can be driven out of the system, and the vendor doesn’t really build the...

Jul 2023
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VP/Other Executive

Relationship

VirtualHealth does not always communicate with us as quickly as we would like them to around issues...

Jul 2023
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VP/Other Executive

Relationship

VirtualHealth’s service is pretty fair. The vendor engages with us in regular face-to-face meetings...

Jul 2023
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CIO

Loyalty

VirtualHealth and another vendor were on par with each other in terms of technology. But our...

May 2023
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CIO

Loyalty, Operations

We have seen some attrition with VirtualHealth in terms of their project-management and...

May 2023
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CIO

Product

Right now, it is really difficult for our utilization-management team to prepare their workload for...

May 2023
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Director

Relationship

Oftentimes, we have to tell VirtualHealth that they are having a problem. We wish they were more...

Mar 2023
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Director

Relationship, Operations

We have regular meetings with the vendor and go over the good, the bad, and the ugly. They always...

Mar 2023
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Director

Value

Overall, HELIOS is better than the product that we had before. Our other product was horrible. Even...

Mar 2023
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Director

Product

We use the tool to assess individuals and come up with a care plan. After the data is collected, it...

Mar 2023
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Director

Relationship, Product

There are times when the quality assurance aspect of VirtualHealth seems to be hiding behind a door...

Mar 2023
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Director

Product

HELIOS does, in theory, work as promoted. We are adding all kinds of functionalities to make the...

Mar 2023
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Director

Relationship

We have one person at VirtualHealth who is very astute and able to take what we provide them with....

Mar 2023
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