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HELIOS
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User Commentary

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Director

Service and Support

Oftentimes, we have to tell VirtualHealth that they are having a problem. We wish they were more...

Mar 2023
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Director

Relationship

We have regular meetings with the vendor and go over the good, the bad, and the ugly. They always...

Mar 2023
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(0)
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Director

Functionality and Upgrades

Overall, HELIOS is better than the product that we had before. Our other product was horrible. Even...

Mar 2023
||
(0)
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Director

Interfacing and Integration

We use the tool to assess individuals and come up with a care plan. After the data is collected, it...

Mar 2023
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Director

Functionality and Upgrades

There are times when the quality assurance aspect of VirtualHealth seems to be hiding behind a door...

Mar 2023
||
(0)
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Director

Functionality and Upgrades

HELIOS does, in theory, work as promoted. We are adding all kinds of functionalities to make the...

Mar 2023
||
(0)
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 or  to see details.

Director

Service and Support

We have one person at VirtualHealth who is very astute and able to take what we provide them with....

Mar 2023
||
(0)
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CMO

Relationship

The issue is we are struggling to get implementations done on time because VirtualHealth keeps...

Jan 2023
||
(0)
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CMO

Implementation and Training

VirtualHealth's training is not as good as it could be. They only do a train-the-trainer process....

Jan 2023
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(0)
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CMO

Functionality and Upgrades

HELIOS is much better than the average product, but it is not perfect. There are still some times...

Jan 2023
||
(0)
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CMO

Relationship

VirtualHealth has been an excellent partner. We have a good relationship, and we speak very plainly...

Jan 2023
||
(0)
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CMO

Functionality and Upgrades

The product has a very clean, slick interface. It is intuitive compared to most systems. We have...

Jan 2023
||
(0)
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Director

Relationship

We are in the process of assessing whether HELIOS will be part of our long-term plans. We have had...

Oct 2022
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(0)
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Director

Functionality and Upgrades

VirtualHealth releases updates on a regular basis, and every release has a set of bugs that we...

Oct 2022
||
(0)
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Director

Service and Support

We have difficulty getting ahold of VirtualHealth’s technical team to get to the heart of certain...

Oct 2022
||
(0)
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Director

Relationship

We have an account manager at VirtualHealth. The vendor has a good team of people who are responsive...

Oct 2022
||
(0)
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Director

Implementation and Training

The training has fallen to us. At the time of the implementation, VirtualHealth had some basic...

Oct 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

There is a lot of difficulty in getting new data into HELIOS, so integrating it with other systems...

Oct 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

HELIOS’ interface is intuitive, but it is also undermined by the bugs that we encounter on a regular...

Oct 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I typically tell other customers that they need to go in with a solid understanding of what they...

Oct 2022
||
(0)
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VP/Other Executive

ROI / Cost

VirtualHealth’s out-of-the-box training was not great, but there were options to pay for...

Oct 2022
||
(0)
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VP/Other Executive

Relationship

During HELIOS’ implementation, we did a lot of good, close work with VirtualHealth, and with the...

Oct 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

VirtualHealth is very eager and flexible with interoperability. The biggest issue we have with...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

HELIOS as a product is generally good. It operates well and is very reliable. VirtualHealth has good...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

VirtualHealth’s delivery of new functionality can be tricky. The vendor is overloaded with...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

We have good executive involvement from VirtualHealth, but we can't seem to access some of the...

Oct 2022
||
(0)
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CEO/President

Functionality and Upgrades

VirtualHealth sold HELIOS as a customizable platform that we could fit into our care coordination...

Aug 2022
||
(0)
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