HELIOS Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 1:55:14 AM and Model.EvProductId = 187255

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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

Some companies build out the contract for a certain number of hours of service that are included in...

Nov 2020
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VP/Other Executive

Implementation and Training

The project management could have been better during the implementation. The first-time quality...

Nov 2020
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VP/Other Executive

Interfacing and Integration

Currently, HELIOS and VirtualHealth are supporting our integration goals very well. We haven't done...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

VirtualHealth just released video chat functionality, and we are just on the cusp of a trial of that...

Nov 2020
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VP/Other Executive

Service and Support

There have been many cases where it has taken too long for VirtualHealth to respond to an initial...

Nov 2020
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VP/Other Executive

Lessons Learned

I would recommend HELIOS depending on who the organization is and what they are looking to do with...

Nov 2020
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VP/Other Executive

Relationship

We haven't been able to have any in-face meetings with the vendor because of COVID-19. Those...

Nov 2020
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VP/Other Executive

Service and Support

I wouldn't buy the product again. The main reasons are the quality of the product and customer...

Nov 2020
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VP/Other Executive

Future Outlook

I hope things are going to be better in the future with VirtualHealth. I know they are working to...

Nov 2020
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COO

Functionality and Upgrades

We spent a lot of time trying to find the right solution for our care management program. We even...

Nov 2020
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COO

Implementation and Training

I would like to see the vendor clean up their contracting process a bit. They were fixated on the...

Nov 2020
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COO

Implementation and Training

Our implementation was a tale of two cities. It was the worse of times as we got started, but the...

Nov 2020
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COO

Functionality and Upgrades

The vendor did a train-the-trainer model, and we trained our people from there. We have found HELIOS...

Nov 2020
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COO

Implementation and Training

One thing that I would like to be different from VirtualHealth is the transition from their sales...

Nov 2020
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Director

Relationship

I don't know the vendor's other customers very well. We have started to work with some of them. A...

Nov 2020
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Director

Future Outlook

I am going to give the product a slightly lower score for working as promoted. That is only because...

Nov 2020
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Director

Relationship

I would like VirtualHealth to improve the stability of their staff members. When we were first...

Nov 2020
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Director

Win/Loss - Why they were selected (by current clients)

A couple of years ago, we implemented the product. We looked at quite a few vendors. VirtualHealth...

Nov 2020
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Director

Functionality and Upgrades

We have pandemic relief. We took a resource line and flipped it to be a nurse-call line. State...

Nov 2020
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Director

Relationship

We have a good working relationship with VirtualHealth. I meet with their team frequently. Our...

Nov 2020
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Director

Functionality and Upgrades

We are working on telehealth with the vendor in a couple of ways. One is through video conferencing....

Nov 2020
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Director

Relationship

There has been progression as we have worked together over the past couple of years. Our case...

Nov 2020
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Director

Functionality and Upgrades

We did a lot of customization to roll out the product. We started out with the system the way it was...

Oct 2020
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Director

Service and Support

We have had a few bumps in the road with support recently, but I think we are getting back on track....

Oct 2020
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Director

Functionality and Upgrades

We have done very well in audits. The product has allowed us to document what we need to do and call...

Oct 2020
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Director

Functionality and Upgrades

HELIOS operates differently than some other platforms that have a new universal update every two...

Oct 2020
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Director

ROI / Cost (care and feeding)

Over the past several years, we have experienced both ends of the spectrum with nickel-and-diming....

Oct 2020
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Director

Service and Support

We are using the product for one specific Medicaid program, and we have done a lot of customization...

Oct 2020
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