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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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Manager

We have needed some financial assistance from VirtualHealth, and they have been able to help us....

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Manager

My team and I find HELIOS to be very user friendly, and that is what I like about the product. There...

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Manager

Given the choice, I would purchase HELIOS again. The only thing I would do differently is that I...

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VP/Other Executive

Some companies build out the contract for a certain number of hours of service that are included in...

Nov 2020
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VP/Other Executive

The project management could have been better during the implementation. The first-time quality...

Nov 2020
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VP/Other Executive

Currently, HELIOS and VirtualHealth are supporting our integration goals very well. We haven't done...

Nov 2020
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VP/Other Executive

VirtualHealth just released video chat functionality, and we are just on the cusp of a trial of that...

Nov 2020
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VP/Other Executive

There have been many cases where it has taken too long for VirtualHealth to respond to an initial...

Nov 2020
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VP/Other Executive

I would recommend HELIOS depending on who the organization is and what they are looking to do with...

Nov 2020
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VP/Other Executive

We haven't been able to have any in-face meetings with the vendor because of COVID-19. Those...

Nov 2020
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VP/Other Executive

I wouldn't buy the product again. The main reasons are the quality of the product and customer...

Nov 2020
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VP/Other Executive

I hope things are going to be better in the future with VirtualHealth. I know they are working to...

Nov 2020
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COO

We spent a lot of time trying to find the right solution for our care management program. We even...

Nov 2020
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COO

I would like to see the vendor clean up their contracting process a bit. They were fixated on the...

Nov 2020
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COO

Our implementation was a tale of two cities. It was the worse of times as we got started, but the...

Nov 2020
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COO

The vendor did a train-the-trainer model, and we trained our people from there. We have found HELIOS...

Nov 2020
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COO

One thing that I would like to be different from VirtualHealth is the transition from their sales...

Nov 2020
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Director

I don't know the vendor's other customers very well. We have started to work with some of them. A...

Nov 2020
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Director

I am going to give the product a slightly lower score for working as promoted. That is only because...

Nov 2020
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Director

I would like VirtualHealth to improve the stability of their staff members. When we were first...

Nov 2020
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Director

A couple of years ago, we implemented the product. We looked at quite a few vendors. VirtualHealth...

Nov 2020
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Director

We have pandemic relief. We took a resource line and flipped it to be a nurse-call line. State...

Nov 2020
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Director

We have a good working relationship with VirtualHealth. I meet with their team frequently. Our...

Nov 2020
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Director

We are working on telehealth with the vendor in a couple of ways. One is through video conferencing....

Nov 2020
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Director

There has been progression as we have worked together over the past couple of years. Our case...

Nov 2020
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Director

We did a lot of customization to roll out the product. We started out with the system the way it was...

Oct 2020
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Director

We have had a few bumps in the road with support recently, but I think we are getting back on track....

Oct 2020
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Director

We have done very well in audits. The product has allowed us to document what we need to do and call...

Oct 2020
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Director

HELIOS operates differently than some other platforms that have a new universal update every two...

Oct 2020
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Director

Over the past several years, we have experienced both ends of the spectrum with nickel-and-diming....

Oct 2020
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Director

We are using the product for one specific Medicaid program, and we have done a lot of customization...

Oct 2020
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