Waystar Claims Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
At times, there are glitches and issues, but the product works as it is supposed to.
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There is a lot of information within the product that is available at our fingertips. A lot of our...
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With everything we do, there are going to be glitches, but we don't have a lot of issues with...
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The vendor handles any kind of conflict really well. Their support team does really well with...
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I have been satisfied with the vendor's ability to get me to the right support person when I need help....
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Waystar is doing well. Initially, we had some issues because everybody wanted to use the technology...
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The customer service from Waystar is pretty good. If I have any issues or questions, I just reach...
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If I am expecting the vendor to make something happen for me, they will charge me for it.
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If Waystar can't come to the plate with some of our technology needs, our satisfaction will go down....
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Waystar's clearinghouse is good, though Waystar is transitioning to the eSolutions piece that they...
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The vendor does exceedingly well with customer service. We have a dedicated representative that...
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If the vendor can't do something that we ask them to do, they will let us know that what we have...
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The vendor doesn’t really provide ongoing training. They have a lot of online training. We can see...
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The quality of the support varies. Sometimes we get a response quickly, and other times, the support...
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The vendor sends us messages. When we log in, we can see messages that tell us whether something is...
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I do not have any direct contact with the vendor other than for enrollment. We have someone from the...
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I don't have any issues with the program. Overall, the product is doing what we need it to do. We...
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Because our department has had a lot of changes, I don’t know what is or isn't included with the...
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Waystar's people are good at what they do. We haven't needed to go to them with any problems. The...
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If we could go back, I wouldn't do all the things we did when we set the system up. The billers find...
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We have been very happy with Waystar. I am glad we made the transition to their product. Waystar has...
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The clearinghouse product pushes claims through fast, and I love the dashboard where we can view how...
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One of our only hang-ups with the system is that it does not speak to our EMR in every aspect....
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We have always had a very good relationship with Waystar. We have not dealt with them a lot since...
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Waystar's invoices are pretty lengthy. The vendor charges per claim, so I wouldn't say that they...
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Waystar's customer service is very good. Their training was easy to navigate, and their people were...
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The vendor could be more proactive because they never identify problems. We always are the ones...
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We really like the UI on Waystar’s web page for navigating around the workspaces for claims and...
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We have had some inconsistent delivery of services and some poor responses on the resolutions of...
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As forms in the product are updated, we don't always get told when some forms we use aren't valid...
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The vendor only charges for a project when it is outside a report. We have been very happy with...
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Sometimes, we send in forms to Waystar and don't hear back about whether the form is correct or not....
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We like the functionality of Waystar's clearinghouse. Everything is in real time. The screens are...
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Waystar's customer support is pretty good, and it is basically immediate. We can get an answer right...
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Our billers have had some difficulty with understanding Waystar's support people. The billers are...
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Waystar cleans up our rejections pretty quickly. Waystar has been pretty receptive to our EVV claims...
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Waystar drives tangible outcomes in some areas but not in all the areas we need. We need more help...
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Waystar is always good about assigning the appropriate person to solve the issue. Waystar's...
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The solution is great, but the integration with our practice management software makes all the...
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Waystar meets with us monthly to go over all of our metrics reporting and anytime we choose to add a...
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We have had some difficulties with our support representatives. I would attribute part of those...
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Waystar is not delivering new technology that meets our needs at all. They have some technology that...
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We don't get a lot of training from Waystar because we have used the product for a long time.
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Waystar's clearinghouse is very easy and intuitive. It is easy to find things. There might be one or...
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We have executive-level access at Waystar, but they want us to work with the lower-level individuals...
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The deficiencies in Waystar's system are slowness and system usage problems. Those issues seem to...
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We don't utilize all the tools that Waystar has. There are a lot of deficiencies in the system’s...
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Overall, Waystar's system does the job. I haven't had to do a lot of training for the product.
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We chose Waystar's system instead of the preferred clearinghouse that our EHR vendor recommended...
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We tried to implement an add-on product from Waystar, and it was a disaster. We worked with the...
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I have been extremely satisfied with Waystar Clearinghouse.
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We were interested in having an estimation tool for our patients, and we wanted to get to the point...
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We used to be really happy with the vendor's support, but Waystar merged with another company a few...
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I always think that we should be getting a better deal on the system. We don't use all of its...
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I love Waystar, and I like how user friendly Waystar Clearinghouse is for end users. There isn't...
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One thing that I like about Waystar is that it doesn't matter who we call. They will talk us through...
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The solution has a nice dashboard that tells us how many claims have gone out. The dashboard is nice...
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We sometimes send documents to the vendor in ways that have always worked. Then, we have to come...
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Waystar comes to us with new things, and they always let us know what those things are.
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When my team members are looking at denial management, it really helps us to upload claims and look...
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Waystar has been easy to work with since the beginning. They have grown along with us. The vendor...
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I would not buy Waystar’s products again. Our relationship with Waystar got very contentious because...
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Waystar did a lot of work with us to enhance the integration.
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The vendor has not had much in development. They have pretty much gone with the flow. We are happy...
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The biggest issue we have when we are dealing with claims is routing the claims. That issue is...
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The types of services Waystar has acquired are not things that we are interested in at this time. We...
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Waystar's solution is the best product out there. I may be jaded in thinking that because I haven't...
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I have connections that can help me get my needs met. I don't necessarily always get what I need...
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A lot of times, we get notifications from Waystar proactively before a problem is even noticed on...
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I would definitely buy Waystar's system again. We have had nothing but good experiences with it.
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The more solutions that we use, the higher our additional monthly costs are. For claims submission,...
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There is really no interoperability with the Waystar system. We have to pull data and bring it over...
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I have seen Waystar not only go through acquisitions but also add in products that have met needs...
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Every once in a while, our representative checks in to see whether we have any issues or anything...
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I know that if I am pushing the pace on something, the vendor asks questions. If they can't help me...
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The product is straightforward. A user has access to whatever the admin has allowed them to have...
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If the PM system we were using needed us to use the product, I would get Waystar's system again. I...
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Waystar tries to keep their promises. Even if they can't, when we have a problem, we can let someone...
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Waystar is decent. Their pricing is good. I don't feel like we get nickel-and-dimed for everything...
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The initial implementation team was phenomenal, but I have noticed a degradation in Waystar’s...
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We have some contact people that we can escalate things to. We meet with one of them routinely, and...
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The product staying in our long-term plans depends on whether Waystar will become a channel partner...
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The transactions with the system are fantastic. The reporting is solid. The vendor's core business...
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Our experience with Waystar has been excellent from the very beginning. The vendor did a tremendous...
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The vendor does keep all of their promises. When we started with the system, it was under ZirMed,...
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The vendor could provide some enhancements to what they offer. They need a full-blown test region....
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The vendor's support people are really good. They continually publish updates about things that are...
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Some tweaks could be made to what is currently in the system. The system integrates pretty well with...
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We have been happy with ClaimStatusPlus. Everything depends on how clients build the bot and what...
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If we are trying to look for a remit or search for a piece of data, we have to open up a ticket and...
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Compared to all of the other products that I have, Waystar Clearinghouse is easy to use. The vendor...
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Waystar's phone and web support are wonderful. The vendor's support people spoil us. They are always...
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We have only had to work with Waystar's executives a couple of times, and it took us quite a while...
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The system provides us with a lot of information, reports, and analytics. Using the vendor's reports...
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We always want the vendor to lower their prices. The solution is a little expensive, but it is worth...
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In our line of business, it is important for us to make sure that we have a clearinghouse that is...
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When we research a claim to find out what is going on with it, the payment information attached to...
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The solution works well, and its integration has been fabulous. Waystar Clearinghouse is doing...
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I have had some issues with Waystar's support in the past. At one point, we brought up an issue, and...
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I don't hear much from Waystar. I have received a note that said that the vendor was increasing...
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Waystar's support is great, and I love the solution. The vendor has been very good about their charges....
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Our implementation with Waystar was rough. It was a major struggle for us to get in touch with...
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We have fantastic Waystar representatives. We talk with them regularly. I have always loved Waystar....
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If there is a rejection in the system and we don't know what it means, then there is a support and...
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I have fought with the vendor about a certain issue, but that is the only trouble that I have had...
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I have fantastic representatives from the vendor. We talk regularly. I have always loved the vendor,...
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The only thing I don't like about the system is when a claim drops to paper. We try not to send...
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I am a huge fan of the vendor. They are wonderful. Nothing is 100% perfect. We have a unique...
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One issue we have is with granularity. There is an option to have a lot of granularities in how we...
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Waystar has been super good with us around helping develop things that we want with enhancements...
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The quality of the support depends on the person. They have always been positive though. My biggest...
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I would like to see Waystar identify system issues, certainly around access issues, before we do. We...
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Waystar’s executives have made themselves very available. They meet with our executives often. They...
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We have used the Waystar system in ways that work really well, but they are not directly a result of...
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I expect Waystar is going to get better from here on out. The reason the implementation was solid...
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Waystar has been a solid partner. The product does everything Waystar said it should do for these...
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The team Waystar brought in to do the original implementation was amazing. We continue to implement...
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Waystar's training is not the best. The people they are bringing to the table don’t understand their...
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Waystar almost stands alone in terms of integration. It gets up to a point then generates a file but...
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Waystar's system is really strong. I have worked with other clearinghouses, and what I like about...
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Waystar seems to have a bit of turnover with the first-level representatives that we use. I don’t...
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I would probably buy Waystar's system again. Waystar has a denials product, which is handy for us...
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On the denials side, some of the reporting capability isn't where I thought it would be.
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When I contact the lead person at Waystar, they get back to me quickly. My salesperson does the same...
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We have felt tremendously supported by the firm's implementation team and also by the account...
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Waystar's system is one of the best tools that I have ever seen, and Waystar's automation is...
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I am excited to see Waystar continue to grow. They have a lot of products now. It would be better if...
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Waystar's customer service people are on top of everything. They don't leave us hanging if we have...
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When we have new people start, we get them access to view claims, remittances, rejections, and...
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Normally, we don't need training. When we implemented Waystar's solution, people came on-site and...
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Waystar Clearinghouse helps us get clean claims out. If we send something out of our practice...
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The system is very easy to use. Waystar has tips and guides so if we don't want to pick up the phone...
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Waystar notifies us, and we get information when something is updated or revamped. We are aware of...
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We have never needed to get an executive involved, but our account representative certainly reaches...
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Waystar's customer service is one of the biggest reasons I appreciate Waystar because they are right...
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We had someone who was familiar with Waystar's system, and I wanted to see whether it was better or...
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I love Waystar's system. When we get our rejections, we can more easily correct things than we could...
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Waystar has tutorials. They have pretty good training material.
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Waystar was great during the implementation. The quality of support has dropped a bit. That is...
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Waystar has a good clearinghouse. They do a great job of managing our claims. I like that the...
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I would love better integration between Wayastar's system and our hospital billing system. It works...
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Our claims-production piece from Waystar works very well. Waystar has been able to keep our A/R days...
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Waystar seems fine. It does a little scrub if there are any problems or rejected claims. I can go in...
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I have interacted with Waystar’s support team, and they are always very helpful. I can’t think of...
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I am trying to be able to download and post 835 remittances electronically, but Waystar's system...
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I don’t have any problems with Waystar at all. I am very happy with their support and the way that...
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Waystar seems to be pretty flexible with how they charge us. If I come across the same product at a...
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Waystar is timely, and we have a partnership with Waystar. They are very communicative with us.
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The claims-processing piece of the system is really nice. We are not having a lot of issues with the...
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Like most companies, Waystar sold us the dream, but then once we got involved, we found the product...
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The vendor is good at not charging us for every little thing, and we were interested in some of the...
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We got thrown onto the system. I am disappointed all around, but I am dealing with the...
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When we find an issue or identify a problem, we would like the vendor to give their undivided...
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