Cybersecurity Is Critical in Today's Environment
Waystar Claims Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
Waystar's system is really strong. I have worked with other clearinghouses, and what I like about...
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Director
Waystar seems to have a bit of turnover with the first-level representatives that we use. I don’t...
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Director
I would probably buy Waystar's system again. Waystar has a denials product, which is handy for us...
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Director
On the denials side, some of the reporting capability isn't where I thought it would be.
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Director
When I contact the lead person at Waystar, they get back to me quickly. My salesperson does the same...
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VP/Other Executive
We have felt tremendously supported by the firm's implementation team and also by the account...
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VP/Other Executive
Waystar's system is one of the best tools that I have ever seen, and Waystar's automation is...
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VP/Other Executive
I am excited to see Waystar continue to grow. They have a lot of products now. It would be better if...
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Manager
Waystar's customer service people are on top of everything. They don't leave us hanging if we have...
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Manager
When we have new people start, we get them access to view claims, remittances, rejections, and...
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Manager
Waystar notifies us, and we get information when something is updated or revamped. We are aware of...
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Manager
We have never needed to get an executive involved, but our account representative certainly reaches...
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CFO
Waystar has a good clearinghouse. They do a great job of managing our claims. I like that the...
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CFO
I would love better integration between Wayastar's system and our hospital billing system. It works...
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Director
Our claims-production piece from Waystar works very well. Waystar has been able to keep our A/R days...
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Manager
Waystar seems fine. It does a little scrub if there are any problems or rejected claims. I can go in...
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Manager
I have interacted with Waystar’s support team, and they are always very helpful. I can’t think of...
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Manager
Waystar is timely, and we have a partnership with Waystar. They are very communicative with us.
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Manager
The claims-processing piece of the system is really nice. We are not having a lot of issues with the...
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Manager
Like most companies, Waystar sold us the dream, but then once we got involved, we found the product...
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Manager
The vendor is good at not charging us for every little thing, and we were interested in some of the...
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Manager
We got thrown onto the system. I am disappointed all around, but I am dealing with the...
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Manager
When we find an issue or identify a problem, we would like the vendor to give their undivided...
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Analyst/Coordinator
The vendor works on getting things fixed when needed. Waystar is pretty quick about responding when...
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Analyst/Coordinator
Waystar's system is easy to maneuver and requires a small number of clicks.
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Analyst/Coordinator
Waystar does not offer much training.
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VP/Other Executive
The responsiveness of Waystar's team is amazing. Waystar is a very easy company to work with. In our...
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VP/Other Executive
We pull a lot of the native information back within our EMR. The fact that the Waystar system does...
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VP/Other Executive
I cannot say that Waystar has added new products or services or made things better. I haven’t been...
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VP/Other Executive
Waystar hasn't increased our rates or removed services. Everything has been just status quo for many...
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VP/Other Executive
I was a big proponent of Waystar in the past and really enjoyed working with them. Unfortunately,...
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Manager
Waystar sends us an invoice that is per claim, so the cost is substantial.
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Manager
I like Waystar’s customer service. We have a standing agenda call with the vendor for any...
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Manager
The implementation wears people out in terms of scheduling needs, calls, instructions, and...
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Manager
I have gotten excellent customer service. Waystar has a place on their website where we can submit...
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Manager
It appears to be quite amazing that our process for timely filing is in the system, including the...
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Manager
Waystar charges us when we are going to make attachments to the claims. I wish they didn't charge us...
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Director
We are pretty good from an eligibility perspective. There are some other product lines that we have...
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Director
We try to do everything with our EMR vendor. Waystar has some capability through their website, but...
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Director
I had a lot of issues with Recondo Technology, but since they were acquired by Waystar, the vendor...
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Manager
The system is very user friendly. We like that there are lots of capabilities in our reports. We...
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Manager
The plan is to move everyone under one chart to have one system to do billing. That is the case for...
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Director
We haven't really had any problems with the Waystar system. When we do, the turnaround is quick. We...
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Director
If there is anything that we would want Waystar to improve, it would be ongoing training, but they...
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Analyst/Coordinator
We love ClaimStatusPlus. We feel like it has helped us be able to identify more quickly whether...
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Analyst/Coordinator
We are still evaluating the ROI on the product. We certainly see the value in it, but other volumes...
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Analyst/Coordinator
Our relationship is with Waystar is very good. I feel like they keep promises. I don’t have concerns...
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Analyst/Coordinator
We have a client manager who is assigned to us, but I don’t feel like we are getting the best use...
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Analyst/Coordinator
We plan on staying with this solution. If anything, we will probably expand to the different...
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Analyst/Coordinator
We do not feel nickel-and-dimed by the vendor at all. They provide a lot of services that other...
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Analyst/Coordinator
The vendor is very flexible in working with providers around customization. They can cater a lot of...
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Analyst/Coordinator
Our state has a very specific process for how certain claims are billed. We have been having trouble...
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Analyst/Coordinator
The vendor offers a lot of great products, and they have been acquiring a lot of companies that have...
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Director
Being acquired by Waystar was the only move Recondo Technology could make because small...
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Manager
Working with Waystar has been a great experience. If we have any questions, the vendor will do...
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Manager
Waystar understands our needs. They help us with our worklists and understand our workflow. We...
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Manager
The solution's reporting functions are usually customizable, and the vendor will customize them for...
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Manager
A lot of companies use Waystar's solution. That is helpful because we have had some vendors and...
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Director
The system works consistently, and we don't have a lot of issues. We have minimal downtime. The...
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Director
The reporting can be cumbersome, but the vendor also has a new reporting platform coming in 2021...
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Director
Our setup is different than most setups because it is complex, and Waystar handles that well. I am...
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Director
We have been very pleased with how quickly the vendor responds in regard to having to adjust on the...
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Director
I don't think we have seen much of a change in terms of the vendor's performance since the...
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Director
There is not really a lot of training required with the product. We just tell the vendor what we...
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Director
Waystar hasn’t made a ton of promises, but they keep the promises they do make. I haven’t heard any...
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Director
I would differentiate between the hospital and professional claims. For professional claims, we have...
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Director
We have had great experiences with Waystar. We started with them when they were newer, and they have...
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Director
We have integrated our front-end rejections into our EMR, and that has been wonderful. That has...
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Director
We have looked at robotic process automation solutions. Waystar has a notification tool for the...
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Director
Waystar's software is easy to use. The support people from Waystar are really good. I would...
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Director
We did a lot of remapping up front, so we were clear on what we wanted certain combinations to mean....
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Director
We way overestimated the transactions that we would be using. Waystar has been really willing to...
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Director
The acquisition has been neutral for us up to this point. We are considering expanding into another...
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Director
The ROI is equal to five FTEs for us. We know when we send a claim to a specific payer what the...
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Director
We initially got into this engagement with Waystar because of a problem with a payer and our...
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Manager
I am not sure yet how I feel about the acquisition. I am hoping for positive things. I loved the...
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Manager
With ClaimStatusPlus, we can get to the status, and then we can hopefully look at our denials. Those...
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Manager
Waystar has been really good as far as tweaking the logic goes. If claims are going out too soon,...
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Manager
We have had the same people from day one when we went live with the solution. We have not had any...
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Director
I like the product's capabilities for adding rules. I like that Waystar is constantly updating the...
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Director
I like the connections we have through HSTpathways. The direct customer service we get from Waystar...
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Director
Waystar needs to improve the login process for when users forget their passwords. We have talked to...
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Director
Waystar could improve their relationship with their credit card vendor. The current vendor doesn't...
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Manager
I don't have any problems with Waystar. When there is an issue, I speak with someone, and most of...
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Manager
Waystar is willing to train us. They are willing to come out to our facility anytime we ask and...
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Manager
We don't have any problems processing claims. One payer sends claims back when there are issues with...
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Manager
When Waystar is going to update the product, they let us know. They call me regularly to check in...
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Manager
Every now and then, we may get a glitch, but Waystar is always on top of things and fixes them. When...
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Manager
We want our claims to go out correctly from the start. That way, they are processed and paid within...
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