Waystar Claims Management Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Relationship, Product

Waystar is very good at driving solutions to as many payers as possible. From an end-user...

Feb 2024
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VP/Other Executive

Product

I enjoy using Waystar’s advanced analytics package. The vendor’s dashboards are incredibly user...

Feb 2024
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VP/Other Executive

Relationship, Operations

Waystar's knowledge base is very thorough, but it isn't intuitive. It can sometimes be a little...

Feb 2024
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Manager

Loyalty, Product

The RCM for Waystar’s claims management for the centers we work with isn’t great. We just...

Feb 2024
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Manager

Loyalty, Product

When it comes to using the system for claims, we have switched over to another product. That product...

Feb 2024
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Manager

Operations

Waystar's training is specific to our needs because we have our own client manager from Waystar....

Feb 2024
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Director

Product

I like the dashboard because it gives me a quick view of rejections or anything. Our focus is more...

Feb 2024
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Director

Operations

Recently, it was hard to really know whether everybody was getting the right pricing. This past...

Feb 2024
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Director

Loyalty, Product

We have to get into using the vendor's denials management tool. Once we have that working, are...

Feb 2024
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Director

Culture, Relationship

The vendor is really good about having regular calls with us to talk through things that are going...

Feb 2024
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Director

Relationship

We have a main support contact that we go through with Waystar, and they are extremely responsive....

Feb 2024
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Director

Culture, Value

I see the invoices when they come in, and the prices are quite reasonable. Waystar is very...

Feb 2024
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Director

Relationship

Waystar has a complete suite of services that can handle any electronic need anyone has. Waystar is...

Feb 2024
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Manager

Relationship

Waystar has good customer service. We have regular meetings with the vendor, and they bring in their...

Feb 2024
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Manager

Operations, Product

The Waystar system is a very easy product to use. It is intuitive, simple, and quick to train on. It...

Feb 2024
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Director

Product

Waystar’s analytics piece is really great. They did a really good job with that piece. We are able...

Jan 2024
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Director

Product

We would like Waystar to offer a workers’ comp claims functionality. We have also found that if we...

Jan 2024
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Director

Relationship

The support from Waystar is lacking. Once we submit a ticket and they receive it, it takes them a...

Jan 2024
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Director

Operations

Waystar's implementation team is very helpful and engaged. They are always trying to work with us to...

Dec 2023
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Director

Relationship, Product

When it comes to claims statuses, Waystar is very engaged. If they find an issue with a payer, they...

Dec 2023
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Director

Operations

Waystar's training is very satisfactory. It is all virtual, and the vendor gives us documents,...

Dec 2023
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Director

Operations, Product

There are a few limitations in the system. We would have liked to have had more people available to...

Dec 2023
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Director

Relationship

Waystar's support people are good. They are willing to meet with us anytime. We see emails from them...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We have made a lot of changes with Waystar, one of which being that we have gone live with their...

Dec 2023
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Analyst/Coordinator

Relationship

We have a very robust team that is very focused on electronic remittance periods for even lockbox...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Waystar is not quite where they need to be when it comes to claim rates. We are running into some...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

Waystar needs to build out more reports. They are working really hard on that, and they really have...

Nov 2023
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Manager

Culture, Value

There have been certain areas that we have been interested in getting demos on, and there have been...

Nov 2023
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Manager

Relationship

Waystar’s customer service is definitely one of their biggest strengths. When we have an issue of...

Nov 2023
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Manager

Product

I think one of the biggest things that could be improved for us about Waystar's system is...

Nov 2023
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Director

Loyalty, Relationship

Recently, Waystar has been developing things that are on our wish list, and we can see those things...

Nov 2023
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Director

Relationship

Waystar could do better with customer service, although they do try really hard. They have gotten so...

Oct 2023
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Director

Relationship, Product

It seems like there have been more payer issues lately, and those typically are, according to...

Oct 2023
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Director

Loyalty, Value

I would consider buying the product again, but I have seen others on the market that might be a...

Oct 2023
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Director

Loyalty, Relationship, Operations, Product

There is really not a lot of development from Waystar. The product is very standardized, so there...

Oct 2023
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Director

Operations

The claims management solution is part and parcel. Waystar purchased a company called Recondo...

Oct 2023
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Director

Product

The ease of use of the system is really good. From what I have seen on other systems, the Waystar...

Oct 2023
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Product, Value

With Waystar's product, the clean claims rate is pretty high for the non-Medicare piece. With...

Oct 2023
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Value

I have been getting something saying that my rate is being increased multiple times a year. I'm...

Oct 2023
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Operations

With a lot of the Waystar trainings, we still have to go back and get clarification on some things....

Oct 2023
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Relationship

With another vendor, when there is an issue, the vendor sends a notice about it to every user. But...

Oct 2023
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Value

The Waystar solution is worth the money we pay, especially with non-Medicare things, because being...

Oct 2023
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Product

There are more reports for the Medicare side that I would like to see from Waystar. There is a whole...

Oct 2023
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Analyst/Coordinator

Operations, Product

The product specifies error descriptions, support, training, and manuals. It has a lot of literature...

Sep 2023
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Analyst/Coordinator

Relationship

Waystar doesn't follow up with anything we experience. No one checks in to ask whether something is...

Sep 2023
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Director

Relationship

Waystar is a big company. I don’t love their ticketing system because sometimes they are quick to...

Sep 2023
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Director

Relationship, Product

Waystar’s reporting is good. However, the reporting doesn’t support our size and structure; we can’t...

Sep 2023
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Director

Relationship

Sometimes, the vendor overpromises. They have grand plans, but things might take a bit longer than...

Sep 2023
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Director

Culture, Relationship

When we last renegotiated our rates with the vendor, they did a tremendous job. They came to the...

Sep 2023
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Director

Operations

Waystar’s greatest strengths are subject matter expertise and knowledge. There is a lot of training...

Sep 2023
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Director

Loyalty, Product

We changed to Waystar's system because we wanted our revenue cycle team to have one login with...

Sep 2023
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Director

Relationship

The vendor has a very authentic desire for their clients to succeed. I believe they feel that a...

Sep 2023
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Director

Relationship, Product

The top way for Waystar to improve would be a concerted effort to increase direct electronic payer...

Sep 2023
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VP/Other Executive

Relationship, Product

Waystar doesn’t keep all promises. As the company has grown, insurance verification has become...

Sep 2023
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Director

Product

There is always the potential for more reporting and greater ease with the extraction of information...

Sep 2023
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Director

Relationship, Value

We have frequent meetings with Waystar to support ongoing projects. The support is really good. We...

Sep 2023
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Manager

Relationship

Some of the Waystar contacts we had in the past were not as responsive as the ones we have now. We...

Sep 2023
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Manager

Relationship

If there is a known global issue, Waystar should put a notice on the interface as soon as we log in...

Sep 2023
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Manager

Relationship

Waystar has helped us a lot. We have had pretty good service from them.

Sep 2023
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Manager

Relationship, Operations, Product

When we first went up with Waystar, they were Johnny-on-the-spot in helping us out and getting...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Waystar's alert system is good, especially when there is a payer issue or a system-wide issue....

Sep 2023
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Analyst/Coordinator

Product

We use Waystar's system because we have used other clearinghouses in other situations, and they were...

Sep 2023
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Analyst/Coordinator

Product, Value

Our staff members like the program, and the program isn't outrageously expensive. The vendor is also...

Sep 2023
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Analyst/Coordinator

Culture, Relationship

We usually don't have issues with Waystar, but when we do, the vendor is very clear about what they...

Sep 2023
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Analyst/Coordinator

Operations

The system is very intuitive, so we don't need a ton of training. When I have an issue and Waystar...

Sep 2023
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Analyst/Coordinator

Relationship

Waystar's initial base support is sometimes difficult until we can escalate things. That is my only...

Sep 2023
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Director

Relationship, Value

There have never been any additional charges. Many years ago, we opened some requests with the...

Sep 2023
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Director

Product

Waystar takes a lot of the guessing out of things. The system's claims screens give us information,...

Sep 2023
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VP/Other Executive

Relationship

Part of my issue with Waystar is that the vendor has done so many acquisitions since we bought them....

Aug 2023
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VP/Other Executive

Culture, Relationship

We had an issue with the vendor, but we came to an agreement, and they put the right people on the phone....

Aug 2023
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VP/Other Executive

Operations, Product

We implemented claims statusing. At the end of the day, we just can't find any value in that. When...

Aug 2023
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Director

Product

To improve, Waystar could have a few more reporting options, such as a report on denials by payer....

Aug 2023
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Director

Value

The way that Waystar charges is better than anyone else. Waystar is very fair.

Aug 2023
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Director

Product

We can easily train new members on Waystar's system, and it provides the details that revenue cycle...

Aug 2023
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Director

Relationship

We work with a dedicated Waystar support agent, and they know our domains and our accounts. It is...

Aug 2023
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Director

Product

Waystar does a good job, but I would probably look into other companies to see what is available....

Aug 2023
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Director

Product

We don't work in Waystar's system; we use it as a tool to get our claims to the payers. We do...

Aug 2023
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Director

Relationship

Waystar works for us. We had problems with their customer service team in the past, but they have...

Aug 2023
||
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Director

Culture, Value

We had issues with some of the features that were originally promised by Waystar, but we have been...

Aug 2023
||
(0)
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Director

Culture

We have made at least one contract amendment with Waystar. In the industry, a lot of vendors are...

Aug 2023
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Director

Loyalty, Product, Value

We like Waystar Claims Management's ease of use. That is definitely why we have stayed with the...

Aug 2023
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Director

Relationship, Product

The system's rejections dashboard is pretty nice to us. It allows us to quickly identify the things...

Aug 2023
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Director

Loyalty, Product

The vendor has some areas for improvement in the paper claims space. They could also improve by...

Aug 2023
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Director

Loyalty, Product

There are a couple of payers that the system isn't connected with, and it would be nice if it were...

Aug 2023
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Director

Relationship, Operations, Product

I haven't seen much new technology from Waystar for claims, and I don't feel like Waystar has made...

Aug 2023
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Director

Value

Waystar is starting to nickel-and-dime us more than they used to. In the past, we felt like Waystar...

Aug 2023
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Director

Product

I don't know whether the system does any claims statusing. The vendor really only gives us the...

Aug 2023
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Director

Product

It is shocking that Waystar isn't better in the reporting space considering how much data they have....

Aug 2023
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Director

Relationship, Product

Waystar does a great job of scrubbing claims, but they don't do a good job of reporting on how they...

Aug 2023
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Director

Relationship

Overall, Waystar does a good job of being proactive. I have a really strong connection to Waystar's...

Aug 2023
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Director

Relationship

Generally speaking, Waystar has good service lines, and we have a good point of contact at Waystar....

Aug 2023
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Director

Product

Waystar's system has worked out pretty well for our organization. The system is pretty reliable in...

Aug 2023
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Director

Product, Value

Waystar gives great detail for their own claims, and we can create custom claims. The system's...

Jul 2023
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Director

Loyalty, Product

Waystar is just starting to get into some RPA tools that are going to further enhance the statuses...

Jul 2023
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Director

Culture, Relationship

When we first got the system, Waystar promised that we would be able to receive same-day responses...

Jul 2023
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Director

Operations

The implementation team that the vendor gave us was dedicated to us. Even now, as we go back and...

Jul 2023
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Director

Product

The system isn't missing any integrations that we wish it had. Everything is integrated with our...

Jul 2023
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Director

Product

There haven't really been any changes to the system that I can think of. There is one problem that...

Jul 2023
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Director

Relationship

The only suggestion that I have for the vendor would be for them to analyze our data and help us...

Jul 2023
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Manager

Value

Waystar doesn’t really charge us for every little thing. We have a set price for our claims. I...

Jul 2023
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Manager

Product

Waystar's system has certain edits, and if a claim doesn't pass all the edits, the system will...

Jul 2023
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(0)
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Manager

Relationship

An executive from Waystar has been very helpful and has made sure that things have been completed....

Jul 2023
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(0)
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Manager

Operations

For anybody putting in Waystar’s products, I always recommend that they ask what is available...

Jul 2023
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(0)
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Manager

Product

There is not a lot of new technology. There are just common files that everybody sends and receives....

May 2023
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Manager

Operations, Product

Regarding the ease of use of the product, new users can go right into the website and quickly access...

May 2023
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(0)
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Manager

Product

What makes Waystar stand out is that the upgrades are seamless. After upgrades, there are no issues,...

May 2023
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Manager

Relationship, Value

As Waystar transitions and starts anew, they want to maintain and adapt legacy relationships. The...

May 2023
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Manager

Loyalty, Product

We only allow a certain number of claims in our program. Our interoperability has worked with very...

May 2023
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Manager

Relationship, Operations

In a very large go-live, Waystar was very good. A relationship manager managed the implementation,...

May 2023
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Analyst/Coordinator

Culture, Product

We have had a lot of issues getting things billed through Waystar Claims Management.

May 2023
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Analyst/Coordinator

Product

Sometimes when payers send information back to Waystar Claims Management, they might not always send...

May 2023
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Analyst/Coordinator

Loyalty, Relationship

We are partnering with Waystar because they partner with our EMR vendor.

May 2023
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Analyst/Coordinator

Product

Waystar’s claim statusing piece is pretty robust. The tools are good for showing us what claims were...

May 2023
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Analyst/Coordinator

Operations

Training for Waystar Claims Management went well with the billing team. The training was pretty...

May 2023
||
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Analyst/Coordinator

Product

The only integration we have done with Waystar Claims Management is the default integration with our...

May 2023
||
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Analyst/Coordinator

Relationship, Operations

Waystar was very involved in getting us set up on their system. They answered a lot of our questions...

May 2023
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Analyst/Coordinator

Operations, Product

Waystar's system is actually pretty easy to use. When we train new employees, including patient...

May 2023
||
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Analyst/Coordinator

Loyalty, Relationship, Product

Waystar has expanded really well, and they have a big part of the market. Occasionally, there might...

May 2023
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Analyst/Coordinator

Value

Our only complaint about Waystar is they do charge us for each piece. Every single thing we do...

May 2023
||
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Analyst/Coordinator

Relationship, Operations

Waystar sends out updates occasionally. Every time we log in, if there is an update, they let us...

May 2023
||
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Director

Relationship, Operations

One difficulty with the product is that the responsibility for setting it up falls more on us than...

May 2023
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Director

Operations

Waystar has training videos, but we have to search for them. I prefer a more hands-on approach. I...

May 2023
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Director

Relationship

Everyone is trying to go paperless and do things remotely, and Waystar has been trying to get us to...

May 2023
||
(0)
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Director

Operations, Product

The product is easy to use. I can click on different tabs, but I still have to dedicate time to...

May 2023
||
(0)
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Director

Relationship

From the beginning, things with Waystar were rough. We were transitioning from a different vendor,...

May 2023
||
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Director

Relationship

We like to get ahead of issues instead of letting them sit, and it is irritating when we have to...

May 2023
||
(0)
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Director

Product

The product’s sorting is a big issue. There are not always good fields depending on the page we are...

May 2023
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Director

Relationship

We have spent a lot of hours with Waystar trying to get a particular configuration to work, and the...

May 2023
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Director

Product

The product delivers what it is supposed to, but there are a few little areas that are confusing. We...

May 2023
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Director

Value

Waystar has reports, but the vendor wants to charge us for them. We should have access to all of the...

May 2023
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Director

Operations

The thing we tried to upgrade recently failed. Waystar made an effort, but their staff wasn't...

May 2023
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Manager

Product

I would tell a peer that Waystar's solution is a good product. It is easy to use, and it does what...

Apr 2023
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Manager

Culture, Loyalty

One thing Waystar could improve would be their eligibility estimation tool. We did a demo for that,...

Apr 2023
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Manager

Relationship

Waystar's service has decreased over the last few years. In the past, I could call the vendor's...

Apr 2023
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CFO

Loyalty, Loyalty, Value, Value

The product is relatively inexpensive compared to what we are looking at elsewhere.

Apr 2023
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Analyst/Coordinator

Operations, Product

Waystar’s upgrades are pretty seamless, and we assume they are keeping us up-to-date on the most...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Waystar is a very well-run organization. They seem to be top of mind with areas that affect revenue...

Apr 2023
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Analyst/Coordinator

Relationship

We have noticed that every vendor has been tightening up resources. We would like to see Waystar...

Apr 2023
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Manager

Relationship

We absolutely have someone from the vendor who is empowered to solve our problems. We meet with...

Apr 2023
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Manager

Product

We like the integration that Waystar Claims Management has with our practice management software....

Apr 2023
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Manager

Loyalty

We chose not to use a few of Waystar’s products just based on price. They have so many bells and...

Apr 2023
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Manager

Relationship

Waystar’s customer service is really good. When we reach out to the vendor with any kind of issue,...

Apr 2023
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Manager

Relationship, Product

There have been a few ongoing issues in Waystar's system with our resolution file. If the vendor...

Apr 2023
||
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CFO

Operations

We can't seem to get to the point where we are productive and feel like we are getting somewhere...

Apr 2023
||
(0)
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CFO

Product

Waystar Claims Management comes with a learning curve. It slows us down because of how limited we...

Apr 2023
||
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CFO

Relationship

Our representative at the beginning of our time with Waystar was not great. They did not answer our...

Apr 2023
||
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Manager

Relationship

Waystar’s customer service is very good. When we have a question or need more information or...

Mar 2023
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Manager

Product

Waystar’s program is very clean and very precise. Things are easy to find, and changes are easily...

Mar 2023
||
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Director

Loyalty

I don’t think Waystar was necessarily the first choice for the team. The decision was made at the...

Mar 2023
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Director

Relationship

We struggle because we don't have a feeling of proactiveness. There was an issue that was discovered...

Mar 2023
||
(0)
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Director

Relationship

We are getting denials because Waystar made a change, and now things are out of alignment. We have...

Mar 2023
||
(0)
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Director

Loyalty, Relationship

I don’t think there is an option to change things from my perspective. Going with this system is the...

Mar 2023
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Manager

Loyalty

We are part of a hospital, and the hospital has many different clearinghouses and EMRs. But we were...

Mar 2023
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Manager

Product

The automatic-posting functionality isn’t working for us, and we are frustrated that our remittances...

Mar 2023
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Director

Loyalty, Relationship, Product

Waystar is working on being able to predict higher payments, and that is phenomenal. They are also...

Mar 2023
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Director

Product

I think whatever type of additional criteria Waystar could use in their reporting tool would be...

Mar 2023
||
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Director

Relationship

Waystar has been very good at helping us with certain things.

Mar 2023
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VP/Other Executive

Loyalty, Product

I would have said a couple of years ago that Waystar could improve by continuing to stabilize the...

Mar 2023
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VP/Other Executive

Loyalty, Relationship

We consider Waystar an integral business partner, and what distinguishes a business-partner...

Mar 2023
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(0)
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VP/Other Executive

Culture, Loyalty, Relationship

More recently, Waystar has been engaging with us strategically. Waystar came to us out of Navicure....

Mar 2023
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Director

Relationship

I go directly to one person, and they are wonderful, responsive, and quick. If that person can't do...

Mar 2023
||
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Director

Culture, Relationship

The support team is always really good if we need any assistance. I am extremely satisfied with...

Mar 2023
||
(0)
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Director

Relationship

There have been times we have had to bring an issue up to Waystar and there hasn't been...

Mar 2023
||
(0)
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Director

Loyalty

My overall satisfaction should stay very high if everything stays the way it is. It will be...

Mar 2023
||
(0)
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Director

Product

The Waystar system is a great product. People need to utilize it because it is very straightforward....

Mar 2023
||
(0)
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Director

Product

I recommend Waystar Claims Management over other solutions. The claims submission piece is very...

Mar 2023
||
(0)
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Director

Product

I would buy Waystar Claims Management again. Waystar does a great job with clean claims. We can see...

Mar 2023
||
(0)
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Director

Loyalty

We plan to expand to some of Waystar’s services, and we are in a push to move all of our centers to...

Mar 2023
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(0)
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Director

Relationship, Operations

Waystar is usually ahead of us with new technology. And their implementation services have been...

Mar 2023
||
(0)
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Director

Product

Waystar has very deep and broad options for payers when it comes to claims, remittances, and...

Mar 2023
||
(0)
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Director

Operations, Product

It is easy for end users to integrate Waystar's various solutions. When users understand one part of...

Mar 2023
||
(0)
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Director

Relationship, Product

Waystar does the basics very well. Their reports, transactions, and solutions all work.

Mar 2023
||
(0)
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Director

Relationship

Because of some turnover, we have new people. My boss didn't feel like they were getting support...

Mar 2023
||
(0)
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Director

Loyalty, Relationship

I always feel there is something my boss isn't necessarily happy about. Our executive contacts at...

Mar 2023
||
(0)
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Director

Operations, Product

The Waystar system is working as promoted, and it is very easy to use. I know how to navigate...

Mar 2023
||
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