Waystar Claims Management Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:05:59 PM and Model.EvProductId = 222888

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User Commentary

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CFO

Other Observations & Comments

We already know what we are paying Waystar. They kind of nickel-and-dime us, but that is what we...

Jun 2020
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CFO

Functionality and Upgrades

The system is part of our long-term plans. It seems to be working pretty well and isn't overly expensive....

Jun 2020
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CFO

Functionality and Upgrades

The product provides and sends information, but it doesn't come back. The product has double-entry...

Jun 2020
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CFO

Interfacing and Integration

The system integration isn't 100% there, but the system does offer some things on the website. The...

Jun 2020
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CFO

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the system again. We had options as we looked at...

Jun 2020
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Manager

Service and Support

Waystar has been doing really well with supporting us through COVID-19. We got some really good...

Jun 2020
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Manager

Service and Support

The real downside with Waystar is that we weren’t looking to change statements. We thought it was a...

Jun 2020
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Manager

Implementation and Training

Waystar was excellent in both the initial and ongoing training on the claims market and denials...

May 2020
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Manager

Functionality and Upgrades

The vendor does very well with upgrades. They let us know what was going to be different before we...

May 2020
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Manager

Future Outlook

The system is part of our long-term plans, but I don't know what is going to happen because of the...

May 2020
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Manager

Functionality and Upgrades

We are very happy with the components of the product that we currently have. We only recently added...

May 2020
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Manager

Implementation and Training

The implementation and onboarding were superior. The vendor did a great job. The vendor has been...

May 2020
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Manager

Service and Support

The vendor's only weak spot that I have noticed is their standard, day-to-day support. When we have...

May 2020
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Manager

Other Observations & Comments

There isn't anything that I think the vendor could do to support us through COVID-19. I haven't...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor has been very flexible in terms of accommodating our specific needs. We have had some...

May 2020
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Analyst/Coordinator

Other Observations & Comments

We would like to have more account-level drill-down capabilities. A lot of the information is...

May 2020
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Analyst/Coordinator

Implementation and Training

The installation went smoothly. Working with the project management team went well, and we finished...

May 2020
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Analyst/Coordinator

Technology

The vendor has already started to showcase various products as they have acquired more vendors. For...

May 2020
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Director

Service and Support

We have had a good relationship with Waystar. We have been working with them for many years, and...

May 2020
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Director

Other Observations & Comments

We only use the solution for professional billing, so most of the complaints I have are about our...

May 2020
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Director

Functionality and Upgrades

The product is pretty seamless. Everything is behind the scenes. We get a few kickbacks from...

May 2020
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Director

Service and Support

We can work with Waystar and request custom edits. Many of our edits are based on what payer trends...

May 2020
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Director

Service and Support

Waystar reached out at the very beginning of the COVID-19 crisis, even prior to us working from...

May 2020
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Director

Implementation and Training

The onboarding process with Waystar is really awesome. The vendor helped to make a very smooth...

May 2020
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Director

Service and Support

We had to reach out to the vendor about the new COVID-19 self-pay implementation process, but we do...

May 2020
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Director

Functionality and Upgrades

We are not editing claims in Waystar’s system; however, I wish we could because editing claims in...

May 2020
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Director

Service and Support

We use Waystar’s reports only when we need to. We rarely use the reports because we pretty much have...

May 2020
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Director

Service and Support

The only issue I have with Waystar is the ticket system. When we log a ticket, Waystar takes forever...

May 2020
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Director

ROI / Cost (care and feeding)

Our previous vendor billed us for every little thing. Waystar is pretty fair. We connect with...

May 2020
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Director

Relationship

Waystar’s executive involvement is lacking right now. There has been a lot of turnover. Our original...

May 2020
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Manager

Relationship

I love Waystar's product. It fits our needs. I have been using the product for many years. I have...

May 2020
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Manager

Functionality and Upgrades

I don't know when the vendor does enhancements. I don't really pay attention to that. I don't notice...

May 2020
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Manager

Service and Support

The vendor has always worked with us on anything we have needed. The vendor has continued to offer...

May 2020
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Manager

Functionality and Upgrades

Claims Management is not a bad tool to have, and it is different from what I usually had with a...

Apr 2020
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Manager

Functionality and Upgrades

Claims Management gives us clean returns, and it is a good product for us now. The capability has...

Apr 2020
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Manager

Service and Support

When we start a ticket, we get sent to IT to explain what our issue is. Once, we ended up having a...

Apr 2020
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Manager

Functionality and Upgrades

Any changes that Waystar has made to the modules have been fine in terms of the parts that I am...

Apr 2020
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Manager

Functionality and Upgrades

The system works great. With updates, I get a note, an email, or a notification from Waystar stating...

Apr 2020
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Manager

Other Observations & Comments

It would be helpful if we got more detail on the remittance-advice piece, but the functionality is...

Apr 2020
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Manager

Service and Support

Sometimes there can be a delay in Waystar’s response to an online ticket, but they definitely...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

If we want to expand and use the eligibility or estimate tools, the vendor will charge us. We aren’t...

Apr 2020
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Analyst/Coordinator

Relationship

Claims Management is pretty good, but we thought the system would do some things that it doesn’t do....

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system’s screens are great and understandable. We can tell what we are seeing on a screen, and...

Apr 2020
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Analyst/Coordinator

Relationship

Waystar is really good at delivering new technology. We have phone calls with the vendor where they...

Apr 2020
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Analyst/Coordinator

Sales and Contracting

The vendor has good customer service. At times, we feel like we aren’t getting what we need. But we...

Apr 2020
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Analyst/Coordinator

Relationship

Waystar put out information regarding what they implemented for claims with COVID-19. While we...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

When it comes to new technology, Waystar follows through with delivery. However, if we need to send...

Apr 2020
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Analyst/Coordinator

Service and Support

Waystar is great at informing me of things that could be wrong. We are just doing the claims and...

Apr 2020
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Analyst/Coordinator

Service and Support

I most often get responses and resolutions while I am on the phone. There are occasional things that...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would definitely say that we are receiving our money's worth. Using the system beats sending...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

One thing that makes the vendor stand out is their support. The visibility and viewability of the...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

If I could suggest anything to Waystar, I would say that they need to be able to match the EOB from...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Waystar definitely keeps their promises within their means. The implementation was seamless.

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I get a lot of updates and notifications about things, such as whether Medicare is down or whether...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The product definitely supports our organization's integration goals. It is mostly just for claims...

Apr 2020
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Analyst/Coordinator

Future Outlook

I love the product quality. I haven't heard any of the users complain about the ease of use.

Apr 2020
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Manager

Future Outlook

Waystar doesn’t meet our needs. I can put a ticket in to the support people, and they respond....

Apr 2020
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Manager

Functionality and Upgrades

With the upgrades, the frustrating thing has been the vendor's inability to implement correct edits...

Apr 2020
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Manager

Implementation and Training

Waystar has not done a lot of training, but their initial training was good.

Apr 2020
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Manager

Service and Support

The vendor promoted themselves as being able to handle facility claims, but the vendor does not have...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The vendor has some pretty interesting bots that are pretty straightforward. We are able to find out...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I think the acquisition was a good move on the vendor's part. There are a number of sequence vendors...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I am nervous about the acquisition, but I have also done some work with the acquiring vendor that...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

I would rate the vendor's support high because they have changed up some things for us, and that is...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor is very proactive. With Waystar, my overall satisfaction is high based on the way the...

Apr 2020
 Helpful

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Director

Relationship

We have several different platforms that we have purchased from Waystar, but they aren't charging...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Waystar's system had an immediate impact on me because it lightened some of the load in the office....

Apr 2020
 Helpful

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Director

Other Observations & Comments

Waystar has a lot of options that we were very interested in. We wanted to take advantage of things...

Apr 2020
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Manager

Interfacing and Integration

The system is really good. I would definitely buy it again. It is good at supporting our integration...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I would tell people to negotiate the pricing because Waystar is a bit expensive. But I have quite a...

Mar 2020
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Manager

Implementation and Training

Our implementation could have gone better. There are a lot of things that we are not using or that...

Mar 2020
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Manager

Sales and Contracting

Waystar has been keeping all their promises. They have done everything that they said they would do,...

Mar 2020
 Helpful

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Manager

Service and Support

There are gaps in the system. The information that Waystar supplies isn’t timely. We don’t get the...

Mar 2020
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Manager

Functionality and Upgrades

I don’t have any experience with any training from Waystar besides their reporting, which really...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The system is fairly easy for end users and people actually trying to do claims management. But the...

Mar 2020
 Helpful

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Manager

Sales and Contracting

The system doesn’t work as easily as Waystar promised it would. It is not as streamlined. I am not...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

It is hard to say whether the system will be part of our long-term plans because it doesn’t fully...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

If I can make the changes that we have talked to Waystar about and they actually stick to those...

Mar 2020
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Manager

Service and Support

I would like Waystar to have timelier responses and to be prepared and ready to answer questions. If...

Mar 2020
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Manager

Service and Support

We aren’t getting everything that Waystar promised they could get us. When some insurance numbers...

Mar 2020
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Manager

Implementation and Training

We have not had training recently from the vendor; I can't even remember the last time we had training....

Mar 2020
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Manager

Service and Support

Our end users find the system to be super easy to use. We haven't had to call Waystar for support or...

Mar 2020
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Manager

Technology

I would give the vendor a low rating in terms of delivering new technology. Waystar is a bit behind...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I can't say that either vendor we work with has reneged on a commitment or promise. I don't know...

Mar 2020
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VP/Other Executive

Interfacing and Integration

Recondo Technology has done a really good job of providing some custom integration we have needed....

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The product functionality has been pretty basic. We are just using the vendor's claims management...

Mar 2020
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VP/Other Executive

Relationship

I would give the vendor a pretty good score for proactive service. I hope that doesn't change now...

Mar 2020