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Access info about Revenue Cycle – Claims Management on your dashboard or bookmark under

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Waystar Claims Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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CFO

Waystar has a good clearinghouse. They do a great job of managing our claims. I like that the...

Jun 2021
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CFO

I would love better integration between Wayastar's system and our hospital billing system. It works...

Jun 2021
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Director

Our claims-production piece from Waystar works very well. Waystar has been able to keep our A/R days...

Jun 2021
||
(0)
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Manager

Waystar seems fine. It does a little scrub if there are any problems or rejected claims. I can go in...

Jun 2021
||
(0)
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Manager

I have interacted with Waystar’s support team, and they are always very helpful. I can’t think of...

Jun 2021
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Manager

Waystar is timely, and we have a partnership with Waystar. They are very communicative with us.

May 2021
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Manager

The claims-processing piece of the system is really nice. We are not having a lot of issues with the...

May 2021
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Manager

Like most companies, Waystar sold us the dream, but then once we got involved, we found the product...

May 2021
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Manager

The vendor is good at not charging us for every little thing, and we were interested in some of the...

May 2021
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(0)
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Manager

We got thrown onto the system. I am disappointed all around, but I am dealing with the...

May 2021
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(0)
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Manager

When we find an issue or identify a problem, we would like the vendor to give their undivided...

May 2021
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(0)
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Analyst/Coordinator

The vendor works on getting things fixed when needed. Waystar is pretty quick about responding when...

May 2021
||
(0)
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Analyst/Coordinator

Waystar's system is easy to maneuver and requires a small number of clicks.

May 2021
||
(0)
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Analyst/Coordinator

Waystar does not offer much training.

May 2021
||
(0)
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VP/Other Executive

The responsiveness of Waystar's team is amazing. Waystar is a very easy company to work with. In our...

May 2021
||
(0)
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VP/Other Executive

We pull a lot of the native information back within our EMR. The fact that the Waystar system does...

May 2021
||
(0)
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VP/Other Executive

I cannot say that Waystar has added new products or services or made things better. I haven’t been...

May 2021
||
(0)
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VP/Other Executive

Waystar hasn't increased our rates or removed services. Everything has been just status quo for many...

May 2021
||
(0)
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VP/Other Executive

I was a big proponent of Waystar in the past and really enjoyed working with them. Unfortunately,...

May 2021
||
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Manager

Waystar sends us an invoice that is per claim, so the cost is substantial.

May 2021
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Manager

I like Waystar’s customer service. We have a standing agenda call with the vendor for any...

May 2021
||
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Manager

The implementation wears people out in terms of scheduling needs, calls, instructions, and...

Apr 2021
||
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Manager

I have gotten excellent customer service. Waystar has a place on their website where we can submit...

Apr 2021
||
(0)
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Manager

It appears to be quite amazing that our process for timely filing is in the system, including the...

Apr 2021
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(0)
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Manager

Waystar charges us when we are going to make attachments to the claims. I wish they didn't charge us...

Apr 2021
||
(0)
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Director

We are pretty good from an eligibility perspective. There are some other product lines that we have...

Apr 2021
||
(0)
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Director

We try to do everything with our EMR vendor. Waystar has some capability through their website, but...

Apr 2021
||
(0)
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Director

I had a lot of issues with Recondo Technology, but since they were acquired by Waystar, the vendor...

Apr 2021
||
(0)
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Manager

The system is very user friendly. We like that there are lots of capabilities in our reports. We...

Apr 2021
||
(0)
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Manager

The plan is to move everyone under one chart to have one system to do billing. That is the case for...

Apr 2021
||
(0)
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Director

We haven't really had any problems with the Waystar system. When we do, the turnaround is quick. We...

Apr 2021
||
(0)
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Director

If there is anything that we would want Waystar to improve, it would be ongoing training, but they...

Apr 2021
||
(0)
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Analyst/Coordinator

We love ClaimStatusPlus. We feel like it has helped us be able to identify more quickly whether...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We are still evaluating the ROI on the product. We certainly see the value in it, but other volumes...

Apr 2021
||
(0)
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Analyst/Coordinator

Our relationship is with Waystar is very good. I feel like they keep promises. I don’t have concerns...

Apr 2021
||
(0)
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Analyst/Coordinator

We have a client manager who is assigned to us, but I don’t feel like we are getting the best use...

Apr 2021
||
(0)
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Analyst/Coordinator

We plan on staying with this solution. If anything, we will probably expand to the different...

Apr 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We do not feel nickel-and-dimed by the vendor at all. They provide a lot of services that other...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor is very flexible in working with providers around customization. They can cater a lot of...

Apr 2021
||
(0)
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Analyst/Coordinator

Our state has a very specific process for how certain claims are billed. We have been having trouble...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor offers a lot of great products, and they have been acquiring a lot of companies that have...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

Being acquired by Waystar was the only move Recondo Technology could make because small...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Working with Waystar has been a great experience. If we have any questions, the vendor will do...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

Waystar understands our needs. They help us with our worklists and understand our workflow. We...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

The solution's reporting functions are usually customizable, and the vendor will customize them for...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

A lot of companies use Waystar's solution. That is helpful because we have had some vendors and...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

The system works consistently, and we don't have a lot of issues. We have minimal downtime. The...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The reporting can be cumbersome, but the vendor also has a new reporting platform coming in 2021...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our setup is different than most setups because it is complex, and Waystar handles that well. I am...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We have been very pleased with how quickly the vendor responds in regard to having to adjust on the...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

I don't think we have seen much of a change in terms of the vendor's performance since the...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

There is not really a lot of training required with the product. We just tell the vendor what we...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Waystar hasn’t made a ton of promises, but they keep the promises they do make. I haven’t heard any...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would differentiate between the hospital and professional claims. For professional claims, we have...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We have had great experiences with Waystar. We started with them when they were newer, and they have...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We have integrated our front-end rejections into our EMR, and that has been wonderful. That has...

Dec 2020
||
(0)
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 or  to see details.

Director

We have looked at robotic process automation solutions. Waystar has a notification tool for the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Waystar's software is easy to use. The support people from Waystar are really good. I would...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We did a lot of remapping up front, so we were clear on what we wanted certain combinations to mean....

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We way overestimated the transactions that we would be using. Waystar has been really willing to...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The acquisition has been neutral for us up to this point. We are considering expanding into another...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ROI is equal to five FTEs for us. We know when we send a claim to a specific payer what the...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We initially got into this engagement with Waystar because of a problem with a payer and our...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

I am not sure yet how I feel about the acquisition. I am hoping for positive things. I loved the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With ClaimStatusPlus, we can get to the status, and then we can hopefully look at our denials. Those...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Waystar has been really good as far as tweaking the logic goes. If claims are going out too soon,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had the same people from day one when we went live with the solution. We have not had any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the product's capabilities for adding rules. I like that Waystar is constantly updating the...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

I like the connections we have through HSTpathways. The direct customer service we get from Waystar...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Waystar needs to improve the login process for when users forget their passwords. We have talked to...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Waystar could improve their relationship with their credit card vendor. The current vendor doesn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't have any problems with Waystar. When there is an issue, I speak with someone, and most of...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Waystar is willing to train us. They are willing to come out to our facility anytime we ask and...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

We don't have any problems processing claims. One payer sends claims back when there are issues with...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

When Waystar is going to update the product, they let us know. They call me regularly to check in...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Every now and then, we may get a glitch, but Waystar is always on top of things and fixes them. When...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

We want our claims to go out correctly from the start. That way, they are processed and paid within...

Oct 2020
||
(0)
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