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Waystar Claims Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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VP/Other Executive

The responsiveness of Waystar's team is amazing. Waystar is a very easy company to work with. In our...

May 2021
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VP/Other Executive

We pull a lot of the native information back within our EMR. The fact that the Waystar system does...

May 2021
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VP/Other Executive

I cannot say that Waystar has added new products or services or made things better. I haven’t been...

May 2021
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VP/Other Executive

Waystar hasn't increased our rates or removed services. Everything has been just status quo for many...

May 2021
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VP/Other Executive

I was a big proponent of Waystar in the past and really enjoyed working with them. Unfortunately,...

May 2021
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Manager

Waystar sends us an invoice that is per claim, so the cost is substantial.

May 2021
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Manager

I like Waystar’s customer service. We have a standing agenda call with the vendor for any...

May 2021
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Manager

The implementation wears people out in terms of scheduling needs, calls, instructions, and...

Apr 2021
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Manager

I have gotten excellent customer service. Waystar has a place on their website where we can submit...

Apr 2021
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Manager

It appears to be quite amazing that our process for timely filing is in the system, including the...

Apr 2021
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Manager

Waystar charges us when we are going to make attachments to the claims. I wish they didn't charge us...

Apr 2021
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Director

We are pretty good from an eligibility perspective. There are some other product lines that we have...

Apr 2021
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Director

We try to do everything with our EMR vendor. Waystar has some capability through their website, but...

Apr 2021
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Director

I had a lot of issues with Recondo Technology, but since they were acquired by Waystar, the vendor...

Apr 2021
(0)
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Manager

The system is very user friendly. We like that there are lots of capabilities in our reports. We...

Apr 2021
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Manager

The plan is to move everyone under one chart to have one system to do billing. That is the case for...

Apr 2021
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Director

We haven't really had any problems with the Waystar system. When we do, the turnaround is quick. We...

Apr 2021
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Director

If there is anything that we would want Waystar to improve, it would be ongoing training, but they...

Apr 2021
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Analyst/Coordinator

We love ClaimStatusPlus. We feel like it has helped us be able to identify more quickly whether...

Apr 2021
(0)
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Analyst/Coordinator

We are still evaluating the ROI on the product. We certainly see the value in it, but other volumes...

Apr 2021
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Analyst/Coordinator

Our relationship is with Waystar is very good. I feel like they keep promises. I don’t have concerns...

Apr 2021
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Analyst/Coordinator

We have a client manager who is assigned to us, but I don’t feel like we are getting the best use...

Apr 2021
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Analyst/Coordinator

We plan on staying with this solution. If anything, we will probably expand to the different...

Apr 2021
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Analyst/Coordinator

We do not feel nickel-and-dimed by the vendor at all. They provide a lot of services that other...

Apr 2021
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Analyst/Coordinator

The vendor is very flexible in working with providers around customization. They can cater a lot of...

Apr 2021
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Analyst/Coordinator

Our state has a very specific process for how certain claims are billed. We have been having trouble...

Apr 2021
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Analyst/Coordinator

The vendor offers a lot of great products, and they have been acquiring a lot of companies that have...

Apr 2021
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Director

Being acquired by Waystar was the only move Recondo Technology could make because small...

Apr 2021
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Manager

Working with Waystar has been a great experience. If we have any questions, the vendor will do...

Feb 2021
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Manager

Waystar understands our needs. They help us with our worklists and understand our workflow. We...

Feb 2021
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Manager

The solution's reporting functions are usually customizable, and the vendor will customize them for...

Feb 2021
(0)
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Manager

A lot of companies use Waystar's solution. That is helpful because we have had some vendors and...

Feb 2021
(0)
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Director

The system works consistently, and we don't have a lot of issues. We have minimal downtime. The...

Jan 2021
(0)
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Director

The reporting can be cumbersome, but the vendor also has a new reporting platform coming in 2021...

Jan 2021
(0)
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Director

Our setup is different than most setups because it is complex, and Waystar handles that well. I am...

Jan 2021
(0)
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Director

We have been very pleased with how quickly the vendor responds in regard to having to adjust on the...

Jan 2021
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Director

I don't think we have seen much of a change in terms of the vendor's performance since the...

Jan 2021
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Director

There is not really a lot of training required with the product. We just tell the vendor what we...

Jan 2021
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Director

Waystar hasn’t made a ton of promises, but they keep the promises they do make. I haven’t heard any...

Jan 2021
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Director

I would differentiate between the hospital and professional claims. For professional claims, we have...

Jan 2021
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Director

We have had great experiences with Waystar. We started with them when they were newer, and they have...

Dec 2020
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Director

We have integrated our front-end rejections into our EMR, and that has been wonderful. That has...

Dec 2020
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Director

We have looked at robotic process automation solutions. Waystar has a notification tool for the...

Dec 2020
(0)
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Director

Waystar's software is easy to use. The support people from Waystar are really good. I would...

Dec 2020
(0)
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Director

We did a lot of remapping up front, so we were clear on what we wanted certain combinations to mean....

Dec 2020
(0)
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Director

We way overestimated the transactions that we would be using. Waystar has been really willing to...

Dec 2020
(0)
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Director

The acquisition has been neutral for us up to this point. We are considering expanding into another...

Dec 2020
(0)
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Director

The ROI is equal to five FTEs for us. We know when we send a claim to a specific payer what the...

Dec 2020
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Director

We initially got into this engagement with Waystar because of a problem with a payer and our...

Dec 2020
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Manager

I am not sure yet how I feel about the acquisition. I am hoping for positive things. I loved the...

Nov 2020
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Manager

With ClaimStatusPlus, we can get to the status, and then we can hopefully look at our denials. Those...

Nov 2020
(0)
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Manager

Waystar has been really good as far as tweaking the logic goes. If claims are going out too soon,...

Nov 2020
(0)
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Manager

We have had the same people from day one when we went live with the solution. We have not had any...

Nov 2020
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Director

I like the product's capabilities for adding rules. I like that Waystar is constantly updating the...

Oct 2020
(0)
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Director

I like the connections we have through HSTpathways. The direct customer service we get from Waystar...

Oct 2020
(0)
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Director

Waystar needs to improve the login process for when users forget their passwords. We have talked to...

Oct 2020
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Director

Waystar could improve their relationship with their credit card vendor. The current vendor doesn't...

Oct 2020
(0)
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Manager

I don't have any problems with Waystar. When there is an issue, I speak with someone, and most of...

Oct 2020
(0)
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Manager

Waystar is willing to train us. They are willing to come out to our facility anytime we ask and...

Oct 2020
(0)
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Manager

We don't have any problems processing claims. One payer sends claims back when there are issues with...

Oct 2020
(0)
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Manager

When Waystar is going to update the product, they let us know. They call me regularly to check in...

Oct 2020
(0)
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Manager

Every now and then, we may get a glitch, but Waystar is always on top of things and fixes them. When...

Oct 2020
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Manager

We want our claims to go out correctly from the start. That way, they are processed and paid within...

Oct 2020
(0)
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CFO

We already know what we are paying Waystar. They kind of nickel-and-dime us, but that is what we...

Jun 2020
(0)
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CFO

The system is part of our long-term plans. It seems to be working pretty well and isn't overly expensive....

Jun 2020
(0)
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CFO

The product provides and sends information, but it doesn't come back. The product has double-entry...

Jun 2020
(0)
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CFO

The system integration isn't 100% there, but the system does offer some things on the website. The...

Jun 2020
(0)
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CFO

If the decision were up to me, I would purchase the system again. We had options as we looked at...

Jun 2020
(0)
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Manager

Waystar has been doing really well with supporting us through COVID-19. We got some really good...

Jun 2020
(0)
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Manager

The real downside with Waystar is that we weren’t looking to change statements. We thought it was a...

Jun 2020
(0)
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Manager

Waystar was excellent in both the initial and ongoing training on the claims market and denials...

May 2020
(0)
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Manager

The vendor does very well with upgrades. They let us know what was going to be different before we...

May 2020
(0)
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Manager

The system is part of our long-term plans, but I don't know what is going to happen because of the...

May 2020
(0)
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Manager

We are very happy with the components of the product that we currently have. We only recently added...

May 2020
(0)
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Manager

The implementation and onboarding were superior. The vendor did a great job. The vendor has been...

May 2020
(0)
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Manager

The vendor's only weak spot that I have noticed is their standard, day-to-day support. When we have...

May 2020
(0)
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Manager

There isn't anything that I think the vendor could do to support us through COVID-19. I haven't...

May 2020
(0)
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Analyst/Coordinator

The vendor has been very flexible in terms of accommodating our specific needs. We have had some...

May 2020
(0)
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Analyst/Coordinator

We would like to have more account-level drill-down capabilities. A lot of the information is...

May 2020
(0)
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Analyst/Coordinator

The installation went smoothly. Working with the project management team went well, and we finished...

May 2020
(0)
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Analyst/Coordinator

The vendor has already started to showcase various products as they have acquired more vendors. For...

May 2020
(0)
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Director

We have had a good relationship with Waystar. We have been working with them for many years, and...

May 2020
(0)
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Director

We only use the solution for professional billing, so most of the complaints I have are about our...

May 2020
(0)
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Director

The product is pretty seamless. Everything is behind the scenes. We get a few kickbacks from...

May 2020
(0)
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Director

We can work with Waystar and request custom edits. Many of our edits are based on what payer trends...

May 2020
(0)
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Director

Waystar reached out at the very beginning of the COVID-19 crisis, even prior to us working from...

May 2020
(0)
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