Waystar Claims Management Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
We have a good relationship with the people we work with at Waystar, and we meet with them...
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Relationship
Waystar follows up on our tickets; they are timely in delivering the reports we request, and when we...
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Relationship
Waystar handled the changes we recently had related to the Change Healthcare cyberattack...
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Loyalty, Relationship
When we switched to a new operating system, we kept Waystar Claims Management as our backup plan. We...
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Product
I have been a Waystar fan since I started using the system. Maybe I'm a little biased, but I'm happy...
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Relationship
If we have an issue, Waystar has excellent customer service, and we have good back-and-forth...
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Product
Waystar Claims Management is complex in the number of screens we must touch. It is easy to use once...
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Operations
Waystar completely botched our most recent rollout. We had signed an agreement with them with the...
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Culture
When we were sold the system, we were told that it could pull information directly from our bank,...
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Loyalty, Product, Value
The product is great. It is solid, reliable, and a huge time saver. It doesn't go down all the time....
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Value
With Waystar, every single claim and remit has a rate, and every transaction has a price. The vendor...
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Operations
Waystar's upgrades are very frustrating. They take a lot longer than the vendor promised that they...
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Operations
Waystar does well with training. They have webinars and ongoing things, but I would prefer a more...
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Product
Waystar's integrations are pretty good. The vendor has a lot of limitations with the EMRs they are...
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Relationship
In terms of reports, we have been meeting routinely with one of the vendor's people, and that person...
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Relationship, Operations
The vendor has been really good to us over the years. We have gotten a few of their other modules as...
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Product
The product is easy to use, and my team likes it. It is pretty straightforward. We can pull a claim,...
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Loyalty
We are unsure whether Waystar is in our long-term plans because our organization may consolidate...
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Relationship, Operations
There have been plenty of times when we have reported an issue before Waystar knew about it. Other...
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Product
I would love it if Waystar had more payer-specific edits. We have to be very particular about...
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Culture, Relationship
Before Waystar bought the product, the vendor used to meet with us regularly to check in. They would...
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Loyalty, Value
We are very pleased with Waystar's product. It meets our needs very well. We chose the system...
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Product
Waystar has introduced claim attachments that are working well for one payer, but other payers are...
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Relationship
We have received better customer service from Waystar than from any other vendor we have worked...
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Product
We would like ready access to the images of the actual 837s that are outbound to payers. We get the...
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Relationship
Waystar is very proactive when it comes to staying on top of payers and requirements. They have been...
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Culture
With Waystar, we get billed for what is in the contract, like the statements and real-time...
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Operations
Waystar did a really good job with the implementation, upgrades, and EDI integration. We get...
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Product
My biggest issue with Waystar's system is with real-time eligibility. The system doesn't bring back...
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Loyalty
I look at a lot of stuff, but I know Waystar has a lot of reports out there. I can tell what I'm...
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Relationship
Waystar has been very responsive. Their representatives are very open to listening. They don’t just...
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Product, Value
The system operates the way it is designed to. It is accurate and effective, and it has a high...
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Loyalty, Product
We would like real-time claims statuses in Waystar Claims Management. We have looked at different...
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Loyalty
After Change Healthcare's huge outage, we found out that several of our larger payers actually go...
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Relationship, Product
Waystar is very good at driving solutions to as many payers as possible. From an end-user...
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Product
I enjoy using Waystar’s advanced analytics package. The vendor’s dashboards are incredibly user...
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Relationship, Operations
Waystar's knowledge base is very thorough, but it isn't intuitive. It can sometimes be a little...
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Loyalty, Product
The RCM for Waystar’s claims management for the centers we work with isn’t great. We just...
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Loyalty, Product
When it comes to using the system for claims, we have switched over to another product. That product...
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Operations
Waystar's training is specific to our needs because we have our own client manager from Waystar....
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Product
I like the dashboard because it gives me a quick view of rejections or anything. Our focus is more...
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Operations
Recently, it was hard to really know whether everybody was getting the right pricing. This past...
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Loyalty, Product
We have to get into using the vendor's denials management tool. Once we have that working, are...
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Culture, Relationship
The vendor is really good about having regular calls with us to talk through things that are going...
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Relationship
We have a main support contact that we go through with Waystar, and they are extremely responsive....
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Culture, Value
I see the invoices when they come in, and the prices are quite reasonable. Waystar is very...
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Relationship
Waystar has a complete suite of services that can handle any electronic need anyone has. Waystar is...
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Relationship
Waystar has good customer service. We have regular meetings with the vendor, and they bring in their...
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Operations, Product
The Waystar system is a very easy product to use. It is intuitive, simple, and quick to train on. It...
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Product
Waystar’s analytics piece is really great. They did a really good job with that piece. We are able...
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Product
We would like Waystar to offer a workers’ comp claims functionality. We have also found that if we...
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Relationship
The support from Waystar is lacking. Once we submit a ticket and they receive it, it takes them a...
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Operations
Waystar's implementation team is very helpful and engaged. They are always trying to work with us to...
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Relationship, Product
When it comes to claims statuses, Waystar is very engaged. If they find an issue with a payer, they...
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Operations
Waystar's training is very satisfactory. It is all virtual, and the vendor gives us documents,...
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Operations, Product
There are a few limitations in the system. We would have liked to have had more people available to...
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Relationship
Waystar's support people are good. They are willing to meet with us anytime. We see emails from them...
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Loyalty, Product
We have made a lot of changes with Waystar, one of which being that we have gone live with their...
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Relationship
We have a very robust team that is very focused on electronic remittance periods for even lockbox...
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Relationship, Product
Waystar is not quite where they need to be when it comes to claim rates. We are running into some...
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Loyalty, Relationship, Product
Waystar needs to build out more reports. They are working really hard on that, and they really have...
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Culture, Value
There have been certain areas that we have been interested in getting demos on, and there have been...
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Relationship
Waystar’s customer service is definitely one of their biggest strengths. When we have an issue of...
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Product
I think one of the biggest things that could be improved for us about Waystar's system is...
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Loyalty, Relationship
Recently, Waystar has been developing things that are on our wish list, and we can see those things...
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Relationship
Waystar could do better with customer service, although they do try really hard. They have gotten so...
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Relationship, Product
It seems like there have been more payer issues lately, and those typically are, according to...
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Loyalty, Value
I would consider buying the product again, but I have seen others on the market that might be a...
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Loyalty, Relationship, Operations, Product
There is really not a lot of development from Waystar. The product is very standardized, so there...
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Operations
The claims management solution is part and parcel. Waystar purchased a company called Recondo...
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Product
The ease of use of the system is really good. From what I have seen on other systems, the Waystar...
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Product, Value
With Waystar's product, the clean claims rate is pretty high for the non-Medicare piece. With...
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Value
I have been getting something saying that my rate is being increased multiple times a year. I'm...
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Operations
With a lot of the Waystar trainings, we still have to go back and get clarification on some things....
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Relationship
With another vendor, when there is an issue, the vendor sends a notice about it to every user. But...
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Value
The Waystar solution is worth the money we pay, especially with non-Medicare things, because being...
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Product
There are more reports for the Medicare side that I would like to see from Waystar. There is a whole...
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Operations, Product
The product specifies error descriptions, support, training, and manuals. It has a lot of literature...
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Relationship
Waystar doesn't follow up with anything we experience. No one checks in to ask whether something is...
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Relationship
Waystar is a big company. I don’t love their ticketing system because sometimes they are quick to...
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Relationship, Product
Waystar’s reporting is good. However, the reporting doesn’t support our size and structure; we can’t...
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Relationship
Sometimes, the vendor overpromises. They have grand plans, but things might take a bit longer than...
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Culture, Relationship
When we last renegotiated our rates with the vendor, they did a tremendous job. They came to the...
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Operations
Waystar’s greatest strengths are subject matter expertise and knowledge. There is a lot of training...
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Loyalty, Product
We changed to Waystar's system because we wanted our revenue cycle team to have one login with...
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Relationship
The vendor has a very authentic desire for their clients to succeed. I believe they feel that a...
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Relationship, Product
The top way for Waystar to improve would be a concerted effort to increase direct electronic payer...
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Relationship, Product
Waystar doesn’t keep all promises. As the company has grown, insurance verification has become...
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Product
There is always the potential for more reporting and greater ease with the extraction of information...
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Relationship, Value
We have frequent meetings with Waystar to support ongoing projects. The support is really good. We...
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Relationship
Some of the Waystar contacts we had in the past were not as responsive as the ones we have now. We...
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Relationship
If there is a known global issue, Waystar should put a notice on the interface as soon as we log in...
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Relationship
Waystar has helped us a lot. We have had pretty good service from them.
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Relationship, Operations, Product
When we first went up with Waystar, they were Johnny-on-the-spot in helping us out and getting...
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Relationship, Product
Waystar's alert system is good, especially when there is a payer issue or a system-wide issue....
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Product
We use Waystar's system because we have used other clearinghouses in other situations, and they were...
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Product, Value
Our staff members like the program, and the program isn't outrageously expensive. The vendor is also...
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Culture, Relationship
We usually don't have issues with Waystar, but when we do, the vendor is very clear about what they...
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Operations
The system is very intuitive, so we don't need a ton of training. When I have an issue and Waystar...
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Relationship
Waystar's initial base support is sometimes difficult until we can escalate things. That is my only...
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Relationship, Value
There have never been any additional charges. Many years ago, we opened some requests with the...
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Product
Waystar takes a lot of the guessing out of things. The system's claims screens give us information,...
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Relationship
Part of my issue with Waystar is that the vendor has done so many acquisitions since we bought them....
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Culture, Relationship
We had an issue with the vendor, but we came to an agreement, and they put the right people on the phone....
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Operations, Product
We implemented claims statusing. At the end of the day, we just can't find any value in that. When...
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Product
To improve, Waystar could have a few more reporting options, such as a report on denials by payer....
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Value
The way that Waystar charges is better than anyone else. Waystar is very fair.
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Product
We can easily train new members on Waystar's system, and it provides the details that revenue cycle...
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Relationship
We work with a dedicated Waystar support agent, and they know our domains and our accounts. It is...
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Product
Waystar does a good job, but I would probably look into other companies to see what is available....
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Product
We don't work in Waystar's system; we use it as a tool to get our claims to the payers. We do...
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Relationship
Waystar works for us. We had problems with their customer service team in the past, but they have...
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Culture, Value
We had issues with some of the features that were originally promised by Waystar, but we have been...
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Culture
We have made at least one contract amendment with Waystar. In the industry, a lot of vendors are...
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Loyalty, Product, Value
We like Waystar Claims Management's ease of use. That is definitely why we have stayed with the...
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Relationship, Product
The system's rejections dashboard is pretty nice to us. It allows us to quickly identify the things...
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Loyalty, Product
The vendor has some areas for improvement in the paper claims space. They could also improve by...
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Loyalty, Product
There are a couple of payers that the system isn't connected with, and it would be nice if it were...
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Relationship, Operations, Product
I haven't seen much new technology from Waystar for claims, and I don't feel like Waystar has made...
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Value
Waystar is starting to nickel-and-dime us more than they used to. In the past, we felt like Waystar...
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Product
I don't know whether the system does any claims statusing. The vendor really only gives us the...
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Product
It is shocking that Waystar isn't better in the reporting space considering how much data they have....
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Relationship, Product
Waystar does a great job of scrubbing claims, but they don't do a good job of reporting on how they...
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Relationship
Overall, Waystar does a good job of being proactive. I have a really strong connection to Waystar's...
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Relationship
Generally speaking, Waystar has good service lines, and we have a good point of contact at Waystar....
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Product
Waystar's system has worked out pretty well for our organization. The system is pretty reliable in...
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Product, Value
Waystar gives great detail for their own claims, and we can create custom claims. The system's...
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Loyalty, Product
Waystar is just starting to get into some RPA tools that are going to further enhance the statuses...
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Culture, Relationship
When we first got the system, Waystar promised that we would be able to receive same-day responses...
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Operations
The implementation team that the vendor gave us was dedicated to us. Even now, as we go back and...
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Product
The system isn't missing any integrations that we wish it had. Everything is integrated with our...
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Product
There haven't really been any changes to the system that I can think of. There is one problem that...
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Relationship
The only suggestion that I have for the vendor would be for them to analyze our data and help us...
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Value
Waystar doesn’t really charge us for every little thing. We have a set price for our claims. I...
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Product
Waystar's system has certain edits, and if a claim doesn't pass all the edits, the system will...
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Relationship
An executive from Waystar has been very helpful and has made sure that things have been completed....
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Operations
For anybody putting in Waystar’s products, I always recommend that they ask what is available...
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Product
There is not a lot of new technology. There are just common files that everybody sends and receives....
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Operations, Product
Regarding the ease of use of the product, new users can go right into the website and quickly access...
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Product
What makes Waystar stand out is that the upgrades are seamless. After upgrades, there are no issues,...
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Relationship, Value
As Waystar transitions and starts anew, they want to maintain and adapt legacy relationships. The...
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Loyalty, Product
We only allow a certain number of claims in our program. Our interoperability has worked with very...
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Relationship, Operations
In a very large go-live, Waystar was very good. A relationship manager managed the implementation,...
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Culture, Product
We have had a lot of issues getting things billed through Waystar Claims Management.
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Product
Sometimes when payers send information back to Waystar Claims Management, they might not always send...
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Loyalty, Relationship
We are partnering with Waystar because they partner with our EMR vendor.
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Product
Waystar’s claim statusing piece is pretty robust. The tools are good for showing us what claims were...
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Operations
Training for Waystar Claims Management went well with the billing team. The training was pretty...
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Product
The only integration we have done with Waystar Claims Management is the default integration with our...
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Relationship, Operations
Waystar was very involved in getting us set up on their system. They answered a lot of our questions...
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Operations, Product
Waystar's system is actually pretty easy to use. When we train new employees, including patient...
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Loyalty, Relationship, Product
Waystar has expanded really well, and they have a big part of the market. Occasionally, there might...
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Value
Our only complaint about Waystar is they do charge us for each piece. Every single thing we do...
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Relationship, Operations
Waystar sends out updates occasionally. Every time we log in, if there is an update, they let us...
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Relationship, Operations
One difficulty with the product is that the responsibility for setting it up falls more on us than...
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Operations
Waystar has training videos, but we have to search for them. I prefer a more hands-on approach. I...
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Relationship
Everyone is trying to go paperless and do things remotely, and Waystar has been trying to get us to...
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Operations, Product
The product is easy to use. I can click on different tabs, but I still have to dedicate time to...
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Relationship
From the beginning, things with Waystar were rough. We were transitioning from a different vendor,...
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Relationship
We like to get ahead of issues instead of letting them sit, and it is irritating when we have to...
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Product
The product’s sorting is a big issue. There are not always good fields depending on the page we are...
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Relationship
We have spent a lot of hours with Waystar trying to get a particular configuration to work, and the...
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Product
The product delivers what it is supposed to, but there are a few little areas that are confusing. We...
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Value
Waystar has reports, but the vendor wants to charge us for them. We should have access to all of the...
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Operations
The thing we tried to upgrade recently failed. Waystar made an effort, but their staff wasn't...
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