Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
Sales and Contracting
Waystar hasn’t made a ton of promises, but they keep the promises they do make. I haven’t heard any...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would differentiate between the hospital and professional claims. For professional claims, we have...
Login or Create an Account to see details.
Director
Relationship
We have had great experiences with Waystar. We started with them when they were newer, and they have...
Login or Create an Account to see details.
Director
Interfacing and Integration
We have integrated our front-end rejections into our EMR, and that has been wonderful. That has...
Login or Create an Account to see details.
Director
Other Observations & Comments
We have looked at robotic process automation solutions. Waystar has a notification tool for the...
Login or Create an Account to see details.
Director
Service and Support
Waystar's software is easy to use. The support people from Waystar are really good. I would...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We did a lot of remapping up front, so we were clear on what we wanted certain combinations to mean....
Login or Create an Account to see details.
Director
Sales and Contracting
We way overestimated the transactions that we would be using. Waystar has been really willing to...
Login or Create an Account to see details.
Director
Relationship
The acquisition has been neutral for us up to this point. We are considering expanding into another...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The ROI is equal to five FTEs for us. We know when we send a claim to a specific payer what the...
Login or Create an Account to see details.
Director
Win/Loss - Why they were selected (by current clients)
We initially got into this engagement with Waystar because of a problem with a payer and our...
Login or Create an Account to see details.
Manager
Future Outlook
I am not sure yet how I feel about the acquisition. I am hoping for positive things. I loved the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With ClaimStatusPlus, we can get to the status, and then we can hopefully look at our denials. Those...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Waystar has been really good as far as tweaking the logic goes. If claims are going out too soon,...
Login or Create an Account to see details.
Manager
Relationship
We have had the same people from day one when we went live with the solution. We have not had any...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I like the product's capabilities for adding rules. I like that Waystar is constantly updating the...
Login or Create an Account to see details.
Director
Service and Support
I like the connections we have through HSTpathways. The direct customer service we get from Waystar...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Waystar needs to improve the login process for when users forget their passwords. We have talked to...
Login or Create an Account to see details.
Director
Relationship
Waystar could improve their relationship with their credit card vendor. The current vendor doesn't...
Login or Create an Account to see details.
Manager
Service and Support
I don't have any problems with Waystar. When there is an issue, I speak with someone, and most of...
Login or Create an Account to see details.
Manager
Implementation and Training
Waystar is willing to train us. They are willing to come out to our facility anytime we ask and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We don't have any problems processing claims. One payer sends claims back when there are issues with...
Login or Create an Account to see details.
Manager
Service and Support
When Waystar is going to update the product, they let us know. They call me regularly to check in...
Login or Create an Account to see details.
Manager
Service and Support
Every now and then, we may get a glitch, but Waystar is always on top of things and fixes them. When...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We want our claims to go out correctly from the start. That way, they are processed and paid within...
Login or Create an Account to see details.
CFO
Other Observations & Comments
We already know what we are paying Waystar. They kind of nickel-and-dime us, but that is what we...
Login or Create an Account to see details.
CFO
Functionality and Upgrades
The system is part of our long-term plans. It seems to be working pretty well and isn't overly expensive....
Login or Create an Account to see details.
CFO
Functionality and Upgrades
The product provides and sends information, but it doesn't come back. The product has double-entry...
Login or Create an Account to see details.
CFO
Interfacing and Integration
The system integration isn't 100% there, but the system does offer some things on the website. The...
Login or Create an Account to see details.
CFO
ROI / Cost (care and feeding)
If the decision were up to me, I would purchase the system again. We had options as we looked at...
Login or Create an Account to see details.
Manager
Service and Support
Waystar has been doing really well with supporting us through COVID-19. We got some really good...
Login or Create an Account to see details.
Manager
Service and Support
The real downside with Waystar is that we weren’t looking to change statements. We thought it was a...
Login or Create an Account to see details.
Manager
Implementation and Training
Waystar was excellent in both the initial and ongoing training on the claims market and denials...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor does very well with upgrades. They let us know what was going to be different before we...
Login or Create an Account to see details.
Manager
Future Outlook
The system is part of our long-term plans, but I don't know what is going to happen because of the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are very happy with the components of the product that we currently have. We only recently added...
Login or Create an Account to see details.
Manager
Implementation and Training
The implementation and onboarding were superior. The vendor did a great job. The vendor has been...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's only weak spot that I have noticed is their standard, day-to-day support. When we have...
Login or Create an Account to see details.
Manager
Other Observations & Comments
There isn't anything that I think the vendor could do to support us through COVID-19. I haven't...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor has been very flexible in terms of accommodating our specific needs. We have had some...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
We would like to have more account-level drill-down capabilities. A lot of the information is...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
The installation went smoothly. Working with the project management team went well, and we finished...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
The vendor has already started to showcase various products as they have acquired more vendors. For...
Login or Create an Account to see details.
Director
Service and Support
We have had a good relationship with Waystar. We have been working with them for many years, and...
Login or Create an Account to see details.
Director
Other Observations & Comments
We only use the solution for professional billing, so most of the complaints I have are about our...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product is pretty seamless. Everything is behind the scenes. We get a few kickbacks from...
Login or Create an Account to see details.
Director
Service and Support
We can work with Waystar and request custom edits. Many of our edits are based on what payer trends...
Login or Create an Account to see details.
Director
Service and Support
Waystar reached out at the very beginning of the COVID-19 crisis, even prior to us working from...
Login or Create an Account to see details.
Director
Implementation and Training
The onboarding process with Waystar is really awesome. The vendor helped to make a very smooth...
Login or Create an Account to see details.
Director
Service and Support
We had to reach out to the vendor about the new COVID-19 self-pay implementation process, but we do...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are not editing claims in Waystar’s system; however, I wish we could because editing claims in...
Login or Create an Account to see details.
Director
Service and Support
We use Waystar’s reports only when we need to. We rarely use the reports because we pretty much have...
Login or Create an Account to see details.
Director
Service and Support
The only issue I have with Waystar is the ticket system. When we log a ticket, Waystar takes forever...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Our previous vendor billed us for every little thing. Waystar is pretty fair. We connect with...
Login or Create an Account to see details.
Director
Relationship
Waystar’s executive involvement is lacking right now. There has been a lot of turnover. Our original...
Login or Create an Account to see details.
Manager
Relationship
I love Waystar's product. It fits our needs. I have been using the product for many years. I have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't know when the vendor does enhancements. I don't really pay attention to that. I don't notice...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has always worked with us on anything we have needed. The vendor has continued to offer...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Claims Management is not a bad tool to have, and it is different from what I usually had with a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Claims Management gives us clean returns, and it is a good product for us now. The capability has...
Login or Create an Account to see details.
Manager
Service and Support
When we start a ticket, we get sent to IT to explain what our issue is. Once, we ended up having a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Any changes that Waystar has made to the modules have been fine in terms of the parts that I am...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system works great. With updates, I get a note, an email, or a notification from Waystar stating...
Login or Create an Account to see details.
Manager
Other Observations & Comments
It would be helpful if we got more detail on the remittance-advice piece, but the functionality is...
Login or Create an Account to see details.
Manager
Service and Support
Sometimes there can be a delay in Waystar’s response to an online ticket, but they definitely...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
If we want to expand and use the eligibility or estimate tools, the vendor will charge us. We aren’t...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Claims Management is pretty good, but we thought the system would do some things that it doesn’t do....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system’s screens are great and understandable. We can tell what we are seeing on a screen, and...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Waystar is really good at delivering new technology. We have phone calls with the vendor where they...
Login or Create an Account to see details.
Analyst/Coordinator
Sales and Contracting
The vendor has good customer service. At times, we feel like we aren’t getting what we need. But we...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Waystar put out information regarding what they implemented for claims with COVID-19. While we...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
When it comes to new technology, Waystar follows through with delivery. However, if we need to send...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Waystar is great at informing me of things that could be wrong. We are just doing the claims and...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I most often get responses and resolutions while I am on the phone. There are occasional things that...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
I would definitely say that we are receiving our money's worth. Using the system beats sending...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
One thing that makes the vendor stand out is their support. The visibility and viewability of the...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
If I could suggest anything to Waystar, I would say that they need to be able to match the EOB from...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Waystar definitely keeps their promises within their means. The implementation was seamless.
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I get a lot of updates and notifications about things, such as whether Medicare is down or whether...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
The product definitely supports our organization's integration goals. It is mostly just for claims...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
I love the product quality. I haven't heard any of the users complain about the ease of use.
Login or Create an Account to see details.
Manager
Future Outlook
Waystar doesn’t meet our needs. I can put a ticket in to the support people, and they respond....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With the upgrades, the frustrating thing has been the vendor's inability to implement correct edits...
Login or Create an Account to see details.
Manager
Implementation and Training
Waystar has not done a lot of training, but their initial training was good.
Login or Create an Account to see details.
Manager
Service and Support
The vendor promoted themselves as being able to handle facility claims, but the vendor does not have...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The vendor has some pretty interesting bots that are pretty straightforward. We are able to find out...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I think the acquisition was a good move on the vendor's part. There are a number of sequence vendors...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I am nervous about the acquisition, but I have also done some work with the acquiring vendor that...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I would rate the vendor's support high because they have changed up some things for us, and that is...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor is very proactive. With Waystar, my overall satisfaction is high based on the way the...
Login or Create an Account to see details.
Director
Relationship
We have several different platforms that we have purchased from Waystar, but they aren't charging...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Waystar's system had an immediate impact on me because it lightened some of the load in the office....
Login or Create an Account to see details.
Director
Other Observations & Comments
Waystar has a lot of options that we were very interested in. We wanted to take advantage of things...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The system is really good. I would definitely buy it again. It is good at supporting our integration...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I would tell people to negotiate the pricing because Waystar is a bit expensive. But I have quite a...
Login or Create an Account to see details.
Manager
Implementation and Training
Our implementation could have gone better. There are a lot of things that we are not using or that...
Login or Create an Account to see details.
Manager
Sales and Contracting
Waystar has been keeping all their promises. They have done everything that they said they would do,...
Login or Create an Account to see details.
Manager
Service and Support
There are gaps in the system. The information that Waystar supplies isn’t timely. We don’t get the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don’t have any experience with any training from Waystar besides their reporting, which really...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The system is fairly easy for end users and people actually trying to do claims management. But the...
Login or Create an Account to see details.
Manager
Sales and Contracting
The system doesn’t work as easily as Waystar promised it would. It is not as streamlined. I am not...
Login or Create an Account to see details.
Manager
Interfacing and Integration
It is hard to say whether the system will be part of our long-term plans because it doesn’t fully...
Login or Create an Account to see details.
Manager
Other Observations & Comments
If I can make the changes that we have talked to Waystar about and they actually stick to those...
Login or Create an Account to see details.
Manager
Service and Support
I would like Waystar to have timelier responses and to be prepared and ready to answer questions. If...
Login or Create an Account to see details.
Manager
Service and Support
We aren’t getting everything that Waystar promised they could get us. When some insurance numbers...
Login or Create an Account to see details.
Manager
Implementation and Training
We have not had training recently from the vendor; I can't even remember the last time we had training....
Login or Create an Account to see details.
Manager
Service and Support
Our end users find the system to be super easy to use. We haven't had to call Waystar for support or...
Login or Create an Account to see details.
Manager
Technology
I would give the vendor a low rating in terms of delivering new technology. Waystar is a bit behind...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I can't say that either vendor we work with has reneged on a commitment or promise. I don't know...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
Recondo Technology has done a really good job of providing some custom integration we have needed....
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The product functionality has been pretty basic. We are just using the vendor's claims management...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I would give the vendor a pretty good score for proactive service. I hope that doesn't change now...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I would give Recondo Technology a pretty good score for driving tangible outcomes. That is why we...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Waystar’s upgrades are kind of invisible to us. During the initial implementation, we had multiple...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
Waystar trained us on the applications and pulling things down for us. That was fine. The system is...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
There are still a couple of things that I would like for Waystar to do better. For example, when we...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I don't know that we are really asking a lot of the vendor as far as new technology goes. We have...
Login or Create an Account to see details.
Director
Interfacing and Integration
The solution didn’t talk with our PM system. Something about the Waystar solution prevented it from...
Login or Create an Account to see details.
Director
Service and Support
The vendor needs to continue to enhance their customer service. When the company was ZirMed, the...
Login or Create an Account to see details.
Director
Relationship
We started out with the company when they were ZirMed. Our relationship with ZirMed was outstanding....
Login or Create an Account to see details.
Director
Other Observations & Comments
The vendor needs to continue to enhance their customer service. When the vendor was just ZirMed, the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am keeping an eye on the market. But Waystar does give us the denial rates. Their analytics system...
Login or Create an Account to see details.
Director
Other Observations & Comments
I am not sure how long we will be on Waystar's system. Waystar has been great for us, so at this...
Login or Create an Account to see details.
VP/Other Executive
Technology
Waystar is a great vendor to be with. They have grown a lot since we started with them, and they...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
It is easy to transfer things and to enroll payers for each hospital. Waystar's system gives us...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
Waystar was great during the implementation. They basically held our hand through the whole process...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
We need the Waystar system to more easily feed and receive data from other systems. We had to build...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Last year, I didn't even know that we had an account executive assigned to us. Waystar could have...
Login or Create an Account to see details.
Director
Service and Support
Recondo's service has already been outstanding. Whoever the vendor assigns to me to handle the...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
With the client status part, the vendor can bring back only what the payer provides. I can't knock...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I think the staffing that builds the boat and the robot that goes out and does things could use some...
Login or Create an Account to see details.
Director
Implementation and Training
The initial and ongoing training from Recondo is outstanding, especially in terms of the detail that...
Login or Create an Account to see details.
Director
Future Outlook
My overall satisfaction with Recondo is extremely high. They stay in line with us, and I just don't...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The ease of use really doesn't affect the end users too much. With the way I set up my flow, the...
Login or Create an Account to see details.
Director
Relationship
The sweet thing about Recondo’s ongoing services is we never leave the person who is assigned to us...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I do think we are receiving our money’s worth with Recondo. I think their solution is worth every...
Login or Create an Account to see details.
Manager
Sales and Contracting
Recondo Technology overpromised and underdelivered. We were promised that the claims statuses would...
Login or Create an Account to see details.
Manager
Service and Support
Recondo Technology has really dropped the ball, but their support people have been pretty fantastic....
Login or Create an Account to see details.
Advanced Filters
Preferences