Waystar Claims Management
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Other Observations & Comments

I don’t think Waystar was necessarily the first choice for the team. The decision was made at the...

Mar 2023
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Director

Service and Support

We struggle because we don't have a feeling of proactiveness. There was an issue that was discovered...

Mar 2023
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Director

Service and Support

We are getting denials because Waystar made a change, and now things are out of alignment. We have...

Mar 2023
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Director

Service and Support

I don’t think there is an option to change things from my perspective. Going with this system is the...

Mar 2023
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Manager

Functionality and Upgrades

We are part of a hospital, and the hospital has many different clearinghouses and EMRs. But we were...

Mar 2023
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Manager

Technology

The automatic-posting functionality isn’t working for us, and we are frustrated that our remittances...

Mar 2023
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Director

Future Outlook

Waystar is working on being able to predict higher payments, and that is phenomenal. They are also...

Mar 2023
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Director

Functionality and Upgrades

I think whatever type of additional criteria Waystar could use in their reporting tool would be...

Mar 2023
||
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Director

Service and Support

Waystar has been very good at helping us with certain things.

Mar 2023
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VP/Other Executive

Functionality and Upgrades

I would have said a couple of years ago that Waystar could improve by continuing to stabilize the...

Mar 2023
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VP/Other Executive

Relationship

We consider Waystar an integral business partner, and what distinguishes a business-partner...

Mar 2023
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VP/Other Executive

Relationship

More recently, Waystar has been engaging with us strategically. Waystar came to us out of Navicure....

Mar 2023
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Director

Relationship

I go directly to one person, and they are wonderful, responsive, and quick. If that person can't do...

Mar 2023
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Director

Service and Support

The support team is always really good if we need any assistance. I am extremely satisfied with...

Mar 2023
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Director

Service and Support

There have been times we have had to bring an issue up to Waystar and there hasn't been...

Mar 2023
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Director

Other Observations & Comments

My overall satisfaction should stay very high if everything stays the way it is. It will be...

Mar 2023
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Director

Functionality and Upgrades

The Waystar system is a great product. People need to utilize it because it is very straightforward....

Mar 2023
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Director

Lessons Learned

I recommend Waystar Claims Management over other solutions. The claims submission piece is very...

Mar 2023
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Director

Functionality and Upgrades

I would buy Waystar Claims Management again. Waystar does a great job with clean claims. We can see...

Mar 2023
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Director

Future Outlook

We plan to expand to some of Waystar’s services, and we are in a push to move all of our centers to...

Mar 2023
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Director

Sales and Contracting

We want to keep Waystar Claims Management at an enterprise level, but sometimes Waystar gets...

Mar 2023
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Director

Relationship

Waystar is usually ahead of us with new technology. And their implementation services have been...

Mar 2023
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Director

Service and Support

Waystar has very deep and broad options for payers when it comes to claims, remittances, and...

Mar 2023
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Director

Functionality and Upgrades

It is easy for end users to integrate Waystar's various solutions. When users understand one part of...

Mar 2023
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Director

Functionality and Upgrades

Waystar does the basics very well. Their reports, transactions, and solutions all work.

Mar 2023
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Director

Relationship

Because of some turnover, we have new people. My boss didn't feel like they were getting support...

Mar 2023
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Director

Future Outlook

I always feel there is something my boss isn't necessarily happy about. Our executive contacts at...

Mar 2023
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Director

Functionality and Upgrades

The Waystar system is working as promoted, and it is very easy to use. I know how to navigate...

Mar 2023
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Director

Functionality and Upgrades

We have had some issues with Waystar regarding the timing and turnaround of certain projects. We...

Feb 2023
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Director

Functionality and Upgrades

Waystar’s strengths are their flexibility with claim edits and their easy-to-use interface. The...

Feb 2023
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Manager

Functionality and Upgrades

The remittance process flows pretty well. There are some issues here and there, but I don't think...

Feb 2023
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Manager

Relationship

We have had really good representatives, and then we have had some that have let problems linger...

Feb 2023
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Manager

Service and Support

When a payer ID or clearinghouse with a payer changes, Waystar is on top of the change, and they...

Feb 2023
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Manager

Interfacing and Integration

Waystar Claims Management and MEDITECH's PM system don't go well together. They aren't compatible,...

Feb 2023
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Manager

Functionality and Upgrades

One of my biggest issues with Waystar's system is that when a claim errors out, the system alerts us...

Feb 2023
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Manager

Functionality and Upgrades

Waystar Claims Management presents the option for claims attachments, but that feature did not work...

Feb 2023
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Manager

Functionality and Upgrades

Most people are familiar with the way a claim is formatted. Waystar's claims look like documents....

Feb 2023
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Manager

Functionality and Upgrades

We only have a few types of facility charges that go out on the UB claims, and the functionality...

Feb 2023
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Manager

Functionality and Upgrades

The number of claims we have presents a bit of a challenge because of the multiple facilities that...

Feb 2023
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Manager

Lessons Learned

In the custom edit area, Waystar's system is not very efficient. Waystar Claims Management is...

Feb 2023
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Manager

Functionality and Upgrades

The reporting to measure outcomes is not very clean as far as setting up the reporting goes. It is...

Feb 2023
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Manager

Interfacing and Integration

Waystar has integration with some PM systems, but not all PM systems. Responses from one of the...

Feb 2023
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Manager

Lessons Learned

As far as live issues go, when we need help fixing claims, Waystar’s support team is great. I...

Feb 2023
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Manager

Functionality and Upgrades

In terms of new functionality, timelines, implementation, and ticket management, Waystar is...

Feb 2023
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Manager

Service and Support

We implemented some additional solutions with Waystar, and through time, we have decided we don't...

Feb 2023
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Manager

Service and Support

Waystar's system is integrated with our EHR, and that is very helpful for end users. Waystar has a...

Feb 2023
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Manager

Functionality and Upgrades

A lot of times when we have issues with Waystar, they are at the payer level, so we can’t really...

Feb 2023
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Manager

Sales and Contracting

With Waystar, there are a lot of little charges. When we were updating, we were led to believe that...

Feb 2023
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Manager

Other Observations & Comments

The fact that Waystar's system is integrated with our EHR is a bonus, but if a user needs to go out...

Feb 2023
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Manager

Service and Support

Anytime we open a ticket with Waystar, it can take some time before we ever get a response. We might...

Feb 2023
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Manager

Functionality and Upgrades

Waystar has been great to work with. They have been much more efficient than our other vendor was....

Jan 2023
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Manager

Functionality and Upgrades

With the Waystar solution, we can view a bill, but we can't see any changes we made in the view...

Jan 2023
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Manager

Win/Loss - Why they were selected (by current clients)

We picked Waystar, in part, because of their dashboards and reporting associated with dashboards. We...

Jan 2023
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VP/Other Executive

Implementation and Training

We haven't gotten a lot of training from Waystar. We have had a couple of training sessions, but not...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

I wouldn’t buy the product again for acute claims management. It works, but it is not built for what...

Jan 2023
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VP/Other Executive

Technology

In terms of technology, we have worked with the vendor and had some pretty good operators, but...

Jan 2023
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VP/Other Executive

Relationship

We reach out to the vendor when we need something, and then we put our operators on. We are being...

Jan 2023
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VP/Other Executive

Future Outlook

Waystar's system doesn’t have solid reporting; it is more of a physician clearinghouse. We are going...

Jan 2023
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Manager

Functionality and Upgrades

Waystar Claims Management’s reports are easier to look at than our previous product. The reports are...

Dec 2022
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Manager

Functionality and Upgrades

The automatic posting functionality and claims scrubbing functionality for bad diagnosis codes don't...

Dec 2022
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Manager

Other Observations & Comments

Waystar is decent, but we do not know whether the vendor is cutting edge.

Dec 2022
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Manager

Functionality and Upgrades

The product is very stable, and we do not have any real issues with it.

Dec 2022
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Manager

Other Observations & Comments

Waystar’s customer support team is very responsive and checks in regularly with us. The frontline...

Dec 2022
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Manager

Functionality and Upgrades

We struggle with the quality of Waystar's upgrades. The vendor needs to let us know ahead of time...

Dec 2022
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Director

Service and Support

There are some things that we would expect our clearinghouse to provide as a service. We constantly...

Dec 2022
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Director

Functionality and Upgrades

The one thing we are waiting for Waystar to provide for end users is a view into the 837 that was...

Nov 2022
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Director

Relationship

Our daily technical support person from Waystar is fantastic; they are one of the best we have ever...

Nov 2022
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Director

Service and Support

Waystar is very good about applying rules when we need something done, like a rule to take care of a...

Nov 2022
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Director

Service and Support

Our current experience is excellent. Waystar has been very responsive to our needs. We are putting...

Nov 2022
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Director

Functionality and Upgrades

Waystar has a product with our EMR that allows users to manage and fix claims solely in our EMR and...

Nov 2022
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Director

Relationship

We have an excellent team from Waystar, and we meet with them often. A client success manager is...

Nov 2022
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VP/Other Executive

Relationship

What Waystar does well is first and foremost their customer interaction, customer service, and...

Nov 2022
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VP/Other Executive

Relationship

I think Waystar’s vision is to look at how technology augments staff members. Technology is not...

Nov 2022
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VP/Other Executive

Relationship

I don’t know of anything direct that I could pinpoint for Waystar to do better. We are in constant...

Nov 2022
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VP/Other Executive

Service and Support

We have very few issues with the remittance piece of the product. When we do have issues, we reach...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Waystar's product is a tool that helps us manage our A/R. I am definitely satisfied. Waystar has...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The vendor has a support system that we can log in to. If we need any type of training, we can...

Nov 2022
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VP/Other Executive

Interfacing and Integration

We are integrating new software, and Waystar's tool is the piece that is bringing us together. There...

Nov 2022
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VP/Other Executive

Relationship

Waystar’s follow-up is excellent. Whenever we open up cases or anything like that, the vendor...

Nov 2022
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VP/Other Executive

ROI / Cost

Recently, we had the vendor tweak something in the product, and they didn't add any additional...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product is very user friendly and helps us run reports and be able to read the remittances and...

Nov 2022
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VP/Other Executive

Relationship

The vendor’s goals and visions for the future are not communicated. We don’t have conversations...

Nov 2022
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VP/Other Executive

Relationship

The vendor communicates issues or problems quickly, and we are notified of them when we first log in...

Nov 2022
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VP/Other Executive

ROI / Cost

I would definitely recommend Waystar. If a facility is having issues, Waystar more than likely has a...

Nov 2022
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VP/Other Executive

Lessons Learned

One of the bigger challenges with Waystar's tool is the initial setup. The provider has to do a lot...

Nov 2022
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Manager

ROI / Cost

We have problems getting the specific reports we need to help with processing our claims. It can...

Nov 2022
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Manager

Relationship

In the years we have been with Waystar, we have made some system enhancement requests, and I have...

Nov 2022
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Manager

ROI / Cost

When we ask for something, Waystar says that our asks come with potential costs, but when we fight...

Nov 2022
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VP/Other Executive

Future Outlook

Everything with Waystar's tool has helped us out a lot, and I can only see it getting better....

Nov 2022
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Manager

Functionality and Upgrades

There are some obstacles in the way that rules or overrides work within the system. We have barriers...

Nov 2022
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Manager

Technology

Waystar’s system often seems to work as expected, but lately, it has progressively gotten worse. We...

Nov 2022
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Manager

Functionality and Upgrades

Waystar’s system doesn’t like it when we have multiple sessions open at once. We do that because it...

Nov 2022
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VP/Other Executive

Relationship

Waystar has been a great partner for our organization. They have been attentive to everything that...

Nov 2022
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VP/Other Executive

Service and Support

We don't mind that the system has problems, but we do need to know about those problems. Sometimes,...

Nov 2022
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VP/Other Executive

Relationship

During our selection process, Waystar lacked a lot of experience in the claims space. They made some...

Nov 2022
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Director

Functionality and Upgrades

In terms of ease of use, Waystar's system is pretty straightforward and easy to use. Our staff...

Oct 2022
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Director

Service and Support

We don't have too many reporting options through Waystar's system, so we submit a lot of requests,...

Oct 2022
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Director

Sales and Contracting

We ran through some pretty difficult negotiations with Waystar. The vendor raised the price, and...

Oct 2022
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Director

ROI / Cost

I am constantly being sold on new Waystar products. Every time they have an acquisition, they...

Oct 2022
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Director

Relationship

We are having some issues getting the Waystar product to provide us with what we need or what our...

Oct 2022
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Analyst/Coordinator

Service and Support

Waystar does a very good job. When we need an edit to be added to the system, it isn't an issue....

Oct 2022
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Analyst/Coordinator

Service and Support

I get emails from Waystar every day that tell me about what issues we might encounter that day or...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Waystar seems to be standard with the other clearinghouses that I have worked with. Unless there is...

Oct 2022
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Analyst/Coordinator

Service and Support

I would like to have the ability to call the vendor for support. Sometimes, we just need to talk to...

Oct 2022
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Director

Functionality and Upgrades

Waystar could improve their reports by making them a little more user friendly. Their reporting...

Oct 2022
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Director

ROI / Cost

In the past, a lingering complaint I have heard is that we get nickel-and-dimed sometimes. We...

Oct 2022
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Director

Functionality and Upgrades

Waystar’s claims status feature is actually pretty good. The vendor has struggled mightily to...

Oct 2022
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Director

Implementation and Training

We have not been involved in Waystar’s training; we do our own training.

Oct 2022
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Director

Relationship

Based on comments from my team, Waystar’s support is not terrible. We have a good relationship with...

Oct 2022
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Manager

Functionality and Upgrades

The remittance management portion of the product has been rough lately. Recently, we have been...

Oct 2022
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Manager

ROI / Cost

The product is very user friendly and easy to use for the most part. The vendor is there to assist...

Oct 2022
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Manager

Functionality and Upgrades

We want some functionality to attach claims in the product. The product can do that for certain...

Oct 2022
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Manager

Other Observations & Comments

We haven't had a lot of new updates with the product. We did implement one enhancement that was...

Oct 2022
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Manager

Relationship

Waystar’s support team has been down a few times. The support people have been slow, and we haven't...

Oct 2022
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Manager

Functionality and Upgrades

Waystar has flags in the system with regard to who the vendor is going to terminate and whether they...

Oct 2022
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Director

Service and Support

The sales manager and client support representative from Waystar meet with us on a regular basis to...

Oct 2022
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Director

Interfacing and Integration

Our practice management system doesn’t have full integration capabilities, so we have to get...

Oct 2022
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Director

Future Outlook

We are exploring several other tools that Waystar has available right now. Waystar has purchased a...

Oct 2022
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Director

Functionality and Upgrades

We can create custom rules in the product, and those rules further reduce the number of denials and...

Oct 2022
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Director

Functionality and Upgrades

I have already recommended the product to others, and a couple of organizations have actually...

Oct 2022
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Director

Functionality and Upgrades

The product has robust scrubbers and an analytic dashboard that is very useful and shows me where...

Oct 2022
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Director

Relationship

Waystar recently updated the analytics tools with a different, more robust platform. One report was...

Oct 2022
||
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Director

ROI / Cost

In the years that we have had Waystar's product, I haven’t received any unexpected charges or...

Oct 2022
||
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Director

Sales and Contracting

One area I would love for Waystar to improve is their cost structure. Fixing that might help other...

Oct 2022
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Director

Implementation and Training

We have a really good support system with Waystar. Once an organization gets through the...

Oct 2022
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Director

Service and Support

Waystar provides a client success team that is responsible for all of our customer service tickets....

Oct 2022
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Director

Implementation and Training

Overall, Waystar has a decent suite. The reports are okay, but the report solution is not...

Sep 2022
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(0)
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Director

Implementation and Training

We implemented the claims statusing tool but it didn't seem to work for us. We had it turned on for...

Sep 2022
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Director

Functionality and Upgrades

Overall, the product is solid, and it rarely goes down. Waystar does a pretty darn good job with...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

Whether Waystar's system is in our long-term plans depends. It isn't an all-inclusive system, so we...

Sep 2022
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Director

Implementation and Training

Waystar’s implementations are often very lacking. The vendor doesn't put enough people together to...

Sep 2022
||
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Director

Future Outlook

Waystar is constantly iterating and constantly purchasing other vendors in the space to try and...

Sep 2022
||
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Director

Service and Support

For Waystar’s support requests that go through their main system, their operating procedure is for...

Sep 2022
||
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Director

Relationship

Waystar is very proactive and provides guidance and insights. In terms of alerting us to downtime...

Sep 2022
||
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Director

ROI / Cost

In terms of alerting us to problems with our practice and problems with our claims submission or...

Sep 2022
||
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Director

Lessons Learned

I really wish Waystar could improve in terms of outcomes. Honestly, for their own sales pitch, it...

Sep 2022
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Director

ROI / Cost

By industry standards, most companies are shooting for a 95% clean claims rate. Waystar is doing a...

Sep 2022
||
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Director

Functionality and Upgrades

I have some ongoing projects with Waystar where we just don't seem to be able to move the needle. We...

Sep 2022
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Director

ROI / Cost

I have been with Waystar in many different capacities. I try to bring them in wherever I can. The...

Sep 2022
||
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Director

Functionality and Upgrades

Waystar needs to give us more options for reporting. We had to purchase Waystar's analytics product...

Sep 2022
||
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Director

Functionality and Upgrades

I don’t think the product meets all of our needs. There could be improvements on the auditing and...

Sep 2022
||
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Director

Relationship

We are pretty satisfied with the solution; it is easy to use and has all of the status information....

Sep 2022
||
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Director

ROI / Cost

Recently, we have felt nickel-and-dimed by Waystar. They have shown us their claims monitoring tool...

Sep 2022
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Director

Implementation and Training

Waystar was pretty good at implementation. We had a couple of things fall through, but overall, the...

Sep 2022
||
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Director

Implementation and Training

We don’t utilize the vendor’s training much at all; we train ourselves to a certain point. Waystar...

Sep 2022
||
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Director

Other Observations & Comments

The product isn’t integrated into our EMR system. We wish that we could have a direct connection...

Sep 2022
||
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Director

Service and Support

Waystar’s support team is awesome. I have no complaints. When Waystar has an issue, my...

Sep 2022
||
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Director

Service and Support

Our vendor contact is knowledgeable, but their knowledge level is not where it needs to be at times....

Sep 2022
||
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Director

Lessons Learned

When I think of Waystar, I have to think about the eSolutions acquisition. Looking at that brings...

Sep 2022
||
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Director

Other Observations & Comments

Right now, Waystar's product is part of our long-term plans. We don’t have the resources and the...

Sep 2022
||
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Director

Service and Support

Waystar partners with a company that does their credit card processing. The relationship is...

Sep 2022
||
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Director

Functionality and Upgrades

Waystar Claims Management is easy to use and constantly educates end users. The reporting...

Sep 2022
||
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VP/Other Executive

Interfacing and Integration

We love Waystar. They have really come a long way with their reporting suite. Waystar’s reporting...

Sep 2022
||
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VP/Other Executive

Other Observations & Comments

Waystar doesn’t do upgrades. Every now and then, the vendor will send an email to let us know the...

Sep 2022
||
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VP/Other Executive

ROI / Cost

Waystar’s pricing was significantly better than other vendors' pricing. Waystar stood behind their...

Sep 2022
||
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Director

Implementation and Training

We were on Navicure before, and then Waystar bought them out. Waystar Claims Management is the same...

Sep 2022
||
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Director

Functionality and Upgrades

The product does not have a way for us to go in and create a claim from scratch.

Sep 2022
||
(0)
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Director

Service and Support

We have a little bit of a problem with customer support. The support team closes tickets down all...

Sep 2022
||
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Director

Interfacing and Integration

I like the integration that we have with our EMR because if our claims get denied, the claims flow...

Sep 2022
||
(0)
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Manager

ROI / Cost

The clean claim rate that we achieve with Waystar's product is so much higher than our old product....

Sep 2022
||
(0)
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Manager

Relationship

Way Star is very involved with us and our processes. The vendor really wants to make sure that...

Sep 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We selected Waystar because one of our executives had worked with them in the past. The vendor...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

The reporting could use some upgrading. Also, a lot of times, tickets are closed too quickly before...

Sep 2022
||
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VP/Other Executive

Functionality and Upgrades

The ease of use is difficult. Using the system isn't easy for our locations, but I don't know...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

We used to have regular meetings, and those have not resumed. The vendor used to provide reports for...

Sep 2022
||
(0)
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VP/Other Executive

Technology

Our relationship with Waystar works well. With every single one of our environments, we have had...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

We get some good responses from Waystar. We work really well with our client liaison. The vendor has...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Someone in our organization told me that when they first started at the organization, they had some...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

One thing we asked for and thought Waystar had but didn't was a claims-status process. The system...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Waystar upgraded some of our claim tools. We still have to get some special reports, but the tools...

Sep 2022
||
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Director

ROI / Cost

Waystar will come to us saying that they are raising their rates just because they can. Most people...

Sep 2022
||
(0)
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Manager

Service and Support

We have a great working relationship with our contacts at Waystar. I am very pleased with them. We...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Sometimes I think that Waystar dumbed down parts of the product a little too much. It seems like...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

There is always room for improvement in the strength of the system's reporting capabilities. The...

Aug 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

There are a lot of insurance companies that still do not send information back. Waystar needs to...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have had some issues lately with not getting the remittances we need. With that holdup, we...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our organization gets quite a few successfully processed claims out the door with the rules we set...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

I am not dissatisfied with Waystar's solution, but sometimes it takes a bit of back and forth before...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

If we run into a problem, Waystar is very good at escalating the issue to better support levels. The...

Aug 2022
||
(0)
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Manager

ROI / Cost

A lot of the Waystar reporting that would be useful to us is behind a paywall, and we would have to...

Aug 2022
||
(0)
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Manager

Relationship

Waystar is really good about keeping track of claims status. With the new system that we have...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Waystar has really great tools to make sure that we are submitting claims correctly with the right...

Aug 2022
||
(0)
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Manager

Relationship

While Waystar does keep all their promises, there are times when we would like them to be faster. We...

Aug 2022
||
(0)
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Manager

Relationship

I was really happy with the Waystar implementation, but now we don't have a whole lot of...

Aug 2022
||
(0)
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Manager

Relationship

Anytime there is an issue, Waystar is always very quick to notify us and put alerts on their...

Aug 2022
||
(0)
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Manager

Service and Support

Getting in contact with Waystar is difficult because they have so many third-party vendors....

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Waystar’s claims management product reviews claims for possible errors. I think that work is...

Aug 2022
||
(0)
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Manager

Relationship

We are not pleased with Waystar. I don't have anything good to say about them. When Waystar's people...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I don't use the system's reports much anymore. We have our own reports, so we can tell when...

Jul 2022
||
(0)
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Manager

Future Outlook

Unless something changes, Waystar's system is not part of our long-term plans. I absolutely wouldn't...

Jul 2022
||
(0)
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Manager

Service and Support

Most of Waystar's support people work from home, and we have seen a downward spiral of them trying...

Jul 2022
||
(0)
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Manager

Service and Support

One of the biggest things about Waystar's claims management system is that it works really well with...

Jun 2022
||
(0)
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Manager

Relationship

Waystar seems to have a lot of turnover with accounting representatives. So if and when we do have...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Waystar's system is not nearly as customer friendly as what we had before. The transition was not a...

Jun 2022
||
(0)
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Director

ROI / Cost

I did something with the vendor, and that wasn't the best experience in terms of pricing, what the...

May 2022
||
(0)
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Director

Functionality and Upgrades

We don't do a whole lot of ongoing training, but the product is pretty intuitive.

May 2022
||
(0)
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Director

Functionality and Upgrades

The eligibility piece seems to be just expensive and not intuitive. We wish there were a way to...

May 2022
||
(0)
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Director

Relationship

We never speak to the vendor executives. I have had no interaction with them.

May 2022
||
(0)
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Director

ROI / Cost

I would tell others to make sure that they have all the functionality they need up front and that...

May 2022
||
(0)
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Manager

Functionality and Upgrades

At times, there are glitches and issues, but the product works as it is supposed to.

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

There is a lot of information within the product that is available at our fingertips. A lot of our...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

With everything we do, there are going to be glitches, but we don't have a lot of issues with...

Apr 2022
||
(0)
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Manager

Implementation and Training

The vendor handles any kind of conflict really well. Their support team does really well with...

Apr 2022
||
(0)
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Manager

Service and Support

I have been satisfied with the vendor's ability to get me to the right support person when I need help....

Apr 2022
||
(0)
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VP/Other Executive

ROI / Cost

Waystar is doing well. Initially, we had some issues because everybody wanted to use the technology...

Apr 2022
||
(0)
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VP/Other Executive

Relationship

The customer service from Waystar is pretty good. If I have any issues or questions, I just reach...

Apr 2022
||
(0)
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VP/Other Executive

ROI / Cost

If I am expecting the vendor to make something happen for me, they will charge me for it.

Apr 2022
||
(0)
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Manager

Technology

If Waystar can't come to the plate with some of our technology needs, our satisfaction will go down....

Apr 2022
||
(0)
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Manager

Other Observations & Comments

Waystar's clearinghouse is good, though Waystar is transitioning to the eSolutions piece that they...

Apr 2022
||
(0)
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Manager

Service and Support

The vendor does exceedingly well with customer service. We have a dedicated representative that...

Apr 2022
||
(0)
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Manager

Relationship

If the vendor can't do something that we ask them to do, they will let us know that what we have...

Apr 2022
||
(0)
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Director

Implementation and Training

The vendor doesn’t really provide ongoing training. They have a lot of online training. We can see...

Apr 2022
||
(0)
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Director

Service and Support

The quality of the support varies. Sometimes we get a response quickly, and other times, the support...

Apr 2022
||
(0)
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Director

Service and Support

The vendor sends us messages. When we log in, we can see messages that tell us whether something is...

Apr 2022
||
(0)
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Director

Relationship

I do not have any direct contact with the vendor other than for enrollment. We have someone from the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

I don't have any issues with the program. Overall, the product is doing what we need it to do. We...

Apr 2022
||
(0)
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Director

Implementation and Training

Because our department has had a lot of changes, I don’t know what is or isn't included with the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Waystar's people are good at what they do. We haven't needed to go to them with any problems. The...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

If we could go back, I wouldn't do all the things we did when we set the system up. The billers find...

Apr 2022
||
(0)
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Manager

Relationship

We have been very happy with Waystar. I am glad we made the transition to their product. Waystar has...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The clearinghouse product pushes claims through fast, and I love the dashboard where we can view how...

Apr 2022
||
(0)
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Manager

Implementation and Training

One of our only hang-ups with the system is that it does not speak to our EMR in every aspect....

Apr 2022
||
(0)
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Manager

Relationship

We have always had a very good relationship with Waystar. We have not dealt with them a lot since...

Apr 2022
||
(0)
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Manager

ROI / Cost

Waystar's invoices are pretty lengthy. The vendor charges per claim, so I wouldn't say that they...

Apr 2022
||
(0)
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Manager

Implementation and Training

Waystar's customer service is very good. Their training was easy to navigate, and their people were...

Apr 2022
||
(0)
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Manager

Service and Support

The vendor could be more proactive because they never identify problems. We always are the ones...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We really like the UI on Waystar’s web page for navigating around the workspaces for claims and...

Apr 2022
||
(0)
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Manager

Service and Support

We have had some inconsistent delivery of services and some poor responses on the resolutions of...

Apr 2022
||
(0)
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Director

Service and Support

As forms in the product are updated, we don't always get told when some forms we use aren't valid...

Apr 2022
||
(0)
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Director

ROI / Cost

The vendor only charges for a project when it is outside a report. We have been very happy with...

Apr 2022
||
(0)
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Director

Service and Support

Sometimes, we send in forms to Waystar and don't hear back about whether the form is correct or not....

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We like the functionality of Waystar's clearinghouse. Everything is in real time. The screens are...

Apr 2022
||
(0)
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Manager

Service and Support

Waystar's customer support is pretty good, and it is basically immediate. We can get an answer right...

Apr 2022
||
(0)
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Manager

Service and Support

Our billers have had some difficulty with understanding Waystar's support people. The billers are...

Apr 2022
||
(0)
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Manager

Future Outlook

Waystar cleans up our rejections pretty quickly. Waystar has been pretty receptive to our EVV claims...

Apr 2022
||
(0)
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Director

Relationship

Waystar drives tangible outcomes in some areas but not in all the areas we need. We need more help...

Apr 2022
||
(0)
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Director

Service and Support

Waystar is always good about assigning the appropriate person to solve the issue. Waystar's...

Apr 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

The solution is great, but the integration with our practice management software makes all the...

Apr 2022
||
(0)
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Director

Relationship

Waystar meets with us monthly to go over all of our metrics reporting and anytime we choose to add a...

Apr 2022
||
(0)
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 or  to see details.

Director

Service and Support

We have had some difficulties with our support representatives. I would attribute part of those...

Apr 2022
||
(0)
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Director

Technology

Waystar is not delivering new technology that meets our needs at all. They have some technology that...

Apr 2022
||
(0)
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Director

Implementation and Training

We don't get a lot of training from Waystar because we have used the product for a long time.

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Waystar's clearinghouse is very easy and intuitive. It is easy to find things. There might be one or...

Apr 2022
||
(0)
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