Waystar Claims Management Commentary
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Dustin Cragun
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KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Manager

Operations

When it comes to training, I have done some of Waystar’s webinars that they have available, and...

Jul 2024
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Manager

Loyalty

We were with a certain vendor, and they were not a preferred vendor of our EMR vendor, so everything...

Jul 2024
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Manager

Culture, Value

The charges just depend on the contract. Obviously, if users want more access, they have to pay for...

Jul 2024
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Manager

Relationship

Waystar was very informative because some of our claims still went through another vendor and then...

Jul 2024
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Director

Product

We do a lot of our denial management in-house. We use Epic primarily, but Waystar's product can get...

Jul 2024
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Director

Loyalty, Relationship, Product

Waystar brings a really good product, and I have been in this business for a long time and worked...

Jul 2024
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Director

Culture, Relationship

Waystar offers a lot of different modules, so an organization wanting to go on Waystar Claims...

Jul 2024
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Director

Relationship

Waystar could do a much better job at being proactive, particularly if there are pay remittance...

Jul 2024
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Analyst/Coordinator

Product

There is always room for improvement with reports. Waystar Claims Management's reports are good, but...

Jul 2024
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Analyst/Coordinator

Operations, Product

Waystar Claims Management doesn't have many upgrades. It has been a while since our last upgrade for...

Jul 2024
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Analyst/Coordinator

Operations, Product

We have a lot of experienced people who have been doing payment posting, collections, and things...

Jul 2024
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Analyst/Coordinator

Value

Waystar Claims Management is pretty expensive, but Waystar doesn't charge for every little thing....

Jul 2024
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Director

Relationship, Operations

I feel like we have a great partnership with Waystar. I always say my job is to run the operation,...

Jul 2024
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Director

Relationship, Product

Waystar's system is great. The data is great, but I need to dive into it a bit more when it comes to...

Jul 2024
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Director

Relationship

With my old product, I couldn't even get a reconciliation of batches or see how many claims we sent...

Jul 2024
||
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Director

Relationship, Operations

Waystar takes care of our statements, and we have our lockbox with them. But they are extremely...

Jul 2024
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VP/Other Executive

Product

Waystar provides reports related to the lab performance, but we also have internal reports from...

Jul 2024
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VP/Other Executive

Culture, Value

There are things that Waystar has done to eliminate or avoid costs for us, even with rolling out...

Jul 2024
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VP/Other Executive

Relationship

Waystar’s reports and proactive communication with me during the cyberattack that Change Healthcare...

Jul 2024
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VP/Other Executive

Operations

We have exceeded project timelines on some of the recent Waystar Claims Management upgrades, one of...

Jul 2024
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VP/Other Executive

Relationship, Operations

Anytime we have something unique happen with Waystar, for example, the Change Healthcare...

Jul 2024
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VP/Other Executive

Relationship

There are still things that we have to bring to Waystar, but we have a regular meeting with them...

Jul 2024
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VP/Other Executive

Value

With Waystar, it would be nice to have an annual review where we could present the current state and...

Jul 2024
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Director

Relationship

The vendor keeps their promises. It is just a matter of timing. Sometimes it seems like something...

Jul 2024
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Director

Relationship, Value

We have collaborated with the vendor, and they gave us discounts.

Jul 2024
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Director

Relationship

Some of the vendor's representatives, especially on the trading partner side, try to communicate via...

Jul 2024
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Director

Relationship

I am always a big fanatic about the enrollment side of things having a quicker turnaround time. I...

Jul 2024
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Director

Relationship

What I like about the product is that it is very easy to use. Our users catch on quickly. We could...

Jul 2024
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Manager

Relationship

The team members that we work with at Waystar are great and very responsive. I have no complaints...

Jul 2024
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Manager

Product

I would love for the system for setting up work queues, specifically the rejection work queues, to...

Jul 2024
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Manager

Product

I don't have any problems with the work that Waystar does. They are easy to work with, and the...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Waystar is definitely trying to be innovative. I know that they are working with a ton of AI things...

Jun 2024
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VP/Other Executive

Relationship

Waystar's customer service is excellent. The vendor is very supportive and helpful. Their responses...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

After the Change Healthcare cyberattack, we wanted to work with Waystar to spread our risk a bit....

Jun 2024
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VP/Other Executive

Relationship, Product

Waystar is really working on denials management and on getting us a little bit further. Our claims...

Jun 2024
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VP/Other Executive

Relationship

Waystar is an excellent company to work with. They are very responsive and easygoing. They try to...

Jun 2024
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CIO

Operations

Around the time we were going live, the vendor didn't have enough meetings with us to check on the...

Jun 2024
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CIO

Culture, Relationship

Our previous clearinghouse vendor told us they were selling their clearinghouse to Waystar, so it...

Jun 2024
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CIO

Culture, Operations

Waystar has been unresponsive. The setup of the solution has been inaccurate. We have had to...

Jun 2024
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VP/Other Executive

Product

The tool is good, but I haven't seen a ton of robust reporting. Maybe that is just me. Maybe the...

May 2024
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VP/Other Executive

Loyalty, Value

We are very happy with Waystar. We have moved pretty much all of our functions to Waystar's system,...

May 2024
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Director

Relationship

I attended Waystar’s True North conference and was able to meet many people there. The vendor did a...

May 2024
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Director

Product, Value

I'm not happy about the reports. Waystar has to send us quarterly reports, and we don't have access...

May 2024
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Director

Operations

Waystar did not give us a test environment prior to our go-live, and we are big on testing. There...

May 2024
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Director

Relationship

Waystar is good at answering us, but I don't like that we are unable to talk to anyone beyond the...

May 2024
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Manager

Product

I like Waystar’s solutions. The coverage detection tool is something we use a lot. The product is...

May 2024
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Manager

Relationship, Product

In the past, Waystar has introduced new solutions to us, and those have been fantastic.

May 2024
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Manager

Culture, Relationship

My Waystar account manager is wonderful. I reach out to them, and they get back to me immediately....

May 2024
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Manager

Value

We would probably buy Waystar Claims Management again, but we would evaluate other systems. Small...

May 2024
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Manager

Product

Real-time eligibility is hard to execute with the payers, and what my users expect to see is more...

May 2024
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Manager

Operations

The Waystar implementation specialists are not the best. When we add a new practice, the project...

May 2024
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Manager

Product

The strength of reports and insights to manage the claims process in Waystar Claims Management could...

May 2024
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CFO

Value

I don't know whether Waystar's solution is more cost beneficial than the claims management solution...

Apr 2024
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CFO

Product

Even though Waystar Claims Management is not integrated fully with our EHR, the individual use that...

Apr 2024
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Manager

Relationship

We have a good relationship with the people we work with at Waystar, and we meet with them...

Apr 2024
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Director

Relationship

Waystar follows up on our tickets; they are timely in delivering the reports we request, and when we...

Apr 2024
||
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Director

Relationship

Waystar handled the changes we recently had related to the Change Healthcare cyberattack...

Apr 2024
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Director

Loyalty, Relationship

When we switched to a new operating system, we kept Waystar Claims Management as our backup plan. We...

Apr 2024
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Director

Product

I have been a Waystar fan since I started using the system. Maybe I'm a little biased, but I'm happy...

Apr 2024
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Director

Relationship

If we have an issue, Waystar has excellent customer service, and we have good back-and-forth...

Apr 2024
||
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Director

Product

Waystar Claims Management is complex in the number of screens we must touch. It is easy to use once...

Apr 2024
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Manager

Operations

Waystar completely botched our most recent rollout. We had signed an agreement with them with the...

Apr 2024
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Manager

Culture

When we were sold the system, we were told that it could pull information directly from our bank,...

Apr 2024
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Manager

Loyalty, Product, Value

The product is great. It is solid, reliable, and a huge time saver. It doesn't go down all the time....

Apr 2024
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Manager

Value

With Waystar, every single claim and remit has a rate, and every transaction has a price. The vendor...

Apr 2024
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Manager

Operations

Waystar's upgrades are very frustrating. They take a lot longer than the vendor promised that they...

Apr 2024
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Manager

Operations

Waystar does well with training. They have webinars and ongoing things, but I would prefer a more...

Apr 2024
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Manager

Product

Waystar's integrations are pretty good. The vendor has a lot of limitations with the EMRs they are...

Apr 2024
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Manager

Relationship

In terms of reports, we have been meeting routinely with one of the vendor's people, and that person...

Apr 2024
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Manager

Relationship, Operations

The vendor has been really good to us over the years. We have gotten a few of their other modules as...

Apr 2024
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Manager

Product

The product is easy to use, and my team likes it. It is pretty straightforward. We can pull a claim,...

Apr 2024
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Manager

Loyalty

We are unsure whether Waystar is in our long-term plans because our organization may consolidate...

Apr 2024
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Manager

Relationship, Operations

There have been plenty of times when we have reported an issue before Waystar knew about it. Other...

Apr 2024
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Manager

Product

I would love it if Waystar had more payer-specific edits. We have to be very particular about...

Apr 2024
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Manager

Culture, Relationship

Before Waystar bought the product, the vendor used to meet with us regularly to check in. They would...

Apr 2024
||
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Director

Loyalty, Value

We are very pleased with Waystar's product. It meets our needs very well. We chose the system...

Mar 2024
||
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Director

Product

Waystar has introduced claim attachments that are working well for one payer, but other payers are...

Mar 2024
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Director

Relationship

We have received better customer service from Waystar than from any other vendor we have worked...

Mar 2024
||
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Director

Product

We would like ready access to the images of the actual 837s that are outbound to payers. We get the...

Mar 2024
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Director

Relationship

Waystar is very proactive when it comes to staying on top of payers and requirements. They have been...

Mar 2024
||
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Director

Culture

With Waystar, we get billed for what is in the contract, like the statements and real-time...

Mar 2024
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Director

Operations

Waystar did a really good job with the implementation, upgrades, and EDI integration. We get...

Mar 2024
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Director

Product

My biggest issue with Waystar's system is with real-time eligibility. The system doesn't bring back...

Mar 2024
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Director

Loyalty

I look at a lot of stuff, but I know Waystar has a lot of reports out there. I can tell what I'm...

Mar 2024
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Director

Relationship

Waystar has been very responsive. Their representatives are very open to listening. They don’t just...

Mar 2024
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VP/Other Executive

Product, Value

The system operates the way it is designed to. It is accurate and effective, and it has a high...

Mar 2024
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VP/Other Executive

Loyalty, Product

We would like real-time claims statuses in Waystar Claims Management. We have looked at different...

Mar 2024
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VP/Other Executive

Loyalty

After Change Healthcare's huge outage, we found out that several of our larger payers actually go...

Mar 2024
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VP/Other Executive

Relationship, Product

Waystar is very good at driving solutions to as many payers as possible. From an end-user...

Feb 2024
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VP/Other Executive

Product

I enjoy using Waystar’s advanced analytics package. The vendor’s dashboards are incredibly user...

Feb 2024
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VP/Other Executive

Relationship, Operations

Waystar's knowledge base is very thorough, but it isn't intuitive. It can sometimes be a little...

Feb 2024
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Manager

Loyalty, Product

The RCM for Waystar’s claims management for the centers we work with isn’t great. We just...

Feb 2024
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Manager

Loyalty, Product

When it comes to using the system for claims, we have switched over to another product. That product...

Feb 2024
||
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Manager

Operations

Waystar's training is specific to our needs because we have our own client manager from Waystar....

Feb 2024
||
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Director

Product

I like the dashboard because it gives me a quick view of rejections or anything. Our focus is more...

Feb 2024
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Director

Operations

Recently, it was hard to really know whether everybody was getting the right pricing. This past...

Feb 2024
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Director

Loyalty, Product

We have to get into using the vendor's denials management tool. Once we have that working, are...

Feb 2024
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Director

Culture, Relationship

The vendor is really good about having regular calls with us to talk through things that are going...

Feb 2024
||
(0)
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Director

Relationship

We have a main support contact that we go through with Waystar, and they are extremely responsive....

Feb 2024
||
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Director

Culture, Value

I see the invoices when they come in, and the prices are quite reasonable. Waystar is very...

Feb 2024
||
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Director

Relationship

Waystar has a complete suite of services that can handle any electronic need anyone has. Waystar is...

Feb 2024
||
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Manager

Relationship

Waystar has good customer service. We have regular meetings with the vendor, and they bring in their...

Feb 2024
||
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Manager

Operations, Product

The Waystar system is a very easy product to use. It is intuitive, simple, and quick to train on. It...

Feb 2024
||
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Director

Product

Waystar’s analytics piece is really great. They did a really good job with that piece. We are able...

Jan 2024
||
(0)
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Director

Product

We would like Waystar to offer a workers’ comp claims functionality. We have also found that if we...

Jan 2024
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Director

Relationship

The support from Waystar is lacking. Once we submit a ticket and they receive it, it takes them a...

Jan 2024
||
(0)
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Director

Operations

Waystar's implementation team is very helpful and engaged. They are always trying to work with us to...

Dec 2023
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Director

Relationship, Product

When it comes to claims statuses, Waystar is very engaged. If they find an issue with a payer, they...

Dec 2023
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Director

Operations

Waystar's training is very satisfactory. It is all virtual, and the vendor gives us documents,...

Dec 2023
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(0)
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Director

Operations, Product

There are a few limitations in the system. We would have liked to have had more people available to...

Dec 2023
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Director

Relationship

Waystar's support people are good. They are willing to meet with us anytime. We see emails from them...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We have made a lot of changes with Waystar, one of which being that we have gone live with their...

Dec 2023
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Analyst/Coordinator

Relationship

We have a very robust team that is very focused on electronic remittance periods for even lockbox...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Waystar is not quite where they need to be when it comes to claim rates. We are running into some...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

Waystar needs to build out more reports. They are working really hard on that, and they really have...

Nov 2023
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(0)
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Manager

Culture, Value

There have been certain areas that we have been interested in getting demos on, and there have been...

Nov 2023
||
(0)
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Manager

Relationship

Waystar’s customer service is definitely one of their biggest strengths. When we have an issue of...

Nov 2023
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Manager

Product

I think one of the biggest things that could be improved for us about Waystar's system is...

Nov 2023
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Director

Loyalty, Relationship

Recently, Waystar has been developing things that are on our wish list, and we can see those things...

Nov 2023
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Director

Relationship

Waystar could do better with customer service, although they do try really hard. They have gotten so...

Oct 2023
||
(0)
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Director

Relationship, Product

It seems like there have been more payer issues lately, and those typically are, according to...

Oct 2023
||
(0)
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Director

Loyalty, Value

I would consider buying the product again, but I have seen others on the market that might be a...

Oct 2023
||
(0)
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Director

Loyalty, Relationship, Operations, Product

There is really not a lot of development from Waystar. The product is very standardized, so there...

Oct 2023
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Director

Operations

The claims management solution is part and parcel. Waystar purchased a company called Recondo...

Oct 2023
||
(0)
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Director

Product

The ease of use of the system is really good. From what I have seen on other systems, the Waystar...

Oct 2023
||
(0)
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Product, Value

With Waystar's product, the clean claims rate is pretty high for the non-Medicare piece. With...

Oct 2023
||
(0)
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Value

I have been getting something saying that my rate is being increased multiple times a year. I'm...

Oct 2023
||
(0)
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Operations

With a lot of the Waystar trainings, we still have to go back and get clarification on some things....

Oct 2023
||
(0)
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Relationship

With another vendor, when there is an issue, the vendor sends a notice about it to every user. But...

Oct 2023
||
(0)
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Value

The Waystar solution is worth the money we pay, especially with non-Medicare things, because being...

Oct 2023
||
(0)
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Product

There are more reports for the Medicare side that I would like to see from Waystar. There is a whole...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product specifies error descriptions, support, training, and manuals. It has a lot of literature...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Waystar doesn't follow up with anything we experience. No one checks in to ask whether something is...

Sep 2023
||
(0)
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Director

Relationship

Waystar is a big company. I don’t love their ticketing system because sometimes they are quick to...

Sep 2023
||
(0)
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Director

Relationship, Product

Waystar’s reporting is good. However, the reporting doesn’t support our size and structure; we can’t...

Sep 2023
||
(0)
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Director

Relationship

Sometimes, the vendor overpromises. They have grand plans, but things might take a bit longer than...

Sep 2023
||
(0)
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Director

Culture, Relationship

When we last renegotiated our rates with the vendor, they did a tremendous job. They came to the...

Sep 2023
||
(0)
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Director

Operations

Waystar’s greatest strengths are subject matter expertise and knowledge. There is a lot of training...

Sep 2023
||
(0)
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Director

Loyalty, Product

We changed to Waystar's system because we wanted our revenue cycle team to have one login with...

Sep 2023
||
(0)
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Director

Relationship

The vendor has a very authentic desire for their clients to succeed. I believe they feel that a...

Sep 2023
||
(0)
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Director

Relationship, Product

The top way for Waystar to improve would be a concerted effort to increase direct electronic payer...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

Waystar doesn’t keep all promises. As the company has grown, insurance verification has become...

Sep 2023
||
(0)
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Director

Product

There is always the potential for more reporting and greater ease with the extraction of information...

Sep 2023
||
(0)
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Director

Relationship, Value

We have frequent meetings with Waystar to support ongoing projects. The support is really good. We...

Sep 2023
||
(0)
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Manager

Relationship

Some of the Waystar contacts we had in the past were not as responsive as the ones we have now. We...

Sep 2023
||
(0)
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Manager

Relationship

If there is a known global issue, Waystar should put a notice on the interface as soon as we log in...

Sep 2023
||
(0)
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Manager

Relationship

Waystar has helped us a lot. We have had pretty good service from them.

Sep 2023
||
(0)
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Manager

Relationship, Operations, Product

When we first went up with Waystar, they were Johnny-on-the-spot in helping us out and getting...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Waystar's alert system is good, especially when there is a payer issue or a system-wide issue....

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We use Waystar's system because we have used other clearinghouses in other situations, and they were...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

Our staff members like the program, and the program isn't outrageously expensive. The vendor is also...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We usually don't have issues with Waystar, but when we do, the vendor is very clear about what they...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

The system is very intuitive, so we don't need a ton of training. When I have an issue and Waystar...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Waystar's initial base support is sometimes difficult until we can escalate things. That is my only...

Sep 2023
||
(0)
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Director

Relationship, Value

There have never been any additional charges. Many years ago, we opened some requests with the...

Sep 2023
||
(0)
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Director

Product

Waystar takes a lot of the guessing out of things. The system's claims screens give us information,...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Part of my issue with Waystar is that the vendor has done so many acquisitions since we bought them....

Aug 2023
||
(0)
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VP/Other Executive

Culture, Relationship

We had an issue with the vendor, but we came to an agreement, and they put the right people on the phone....

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

We implemented claims statusing. At the end of the day, we just can't find any value in that. When...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

To improve, Waystar could have a few more reporting options, such as a report on denials by payer....

Aug 2023
||
(0)
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Director

Value

The way that Waystar charges is better than anyone else. Waystar is very fair.

Aug 2023
||
(0)
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Director

Product

We can easily train new members on Waystar's system, and it provides the details that revenue cycle...

Aug 2023
||
(0)
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Director

Relationship

We work with a dedicated Waystar support agent, and they know our domains and our accounts. It is...

Aug 2023
||
(0)
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Director

Product

Waystar does a good job, but I would probably look into other companies to see what is available....

Aug 2023
||
(0)
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Director

Product

We don't work in Waystar's system; we use it as a tool to get our claims to the payers. We do...

Aug 2023
||
(0)
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Director

Relationship

Waystar works for us. We had problems with their customer service team in the past, but they have...

Aug 2023
||
(0)
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 or  to see details.

Director

Culture, Value

We had issues with some of the features that were originally promised by Waystar, but we have been...

Aug 2023
||
(0)
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Director

Culture

We have made at least one contract amendment with Waystar. In the industry, a lot of vendors are...

Aug 2023
||
(0)
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Director

Loyalty, Product, Value

We like Waystar Claims Management's ease of use. That is definitely why we have stayed with the...

Aug 2023
||
(0)
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Director

Relationship, Product

The system's rejections dashboard is pretty nice to us. It allows us to quickly identify the things...

Aug 2023
||
(0)
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Director

Loyalty, Product

The vendor has some areas for improvement in the paper claims space. They could also improve by...

Aug 2023
||
(0)
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Director

Loyalty, Product

There are a couple of payers that the system isn't connected with, and it would be nice if it were...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

I haven't seen much new technology from Waystar for claims, and I don't feel like Waystar has made...

Aug 2023
||
(0)
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Director

Value

Waystar is starting to nickel-and-dime us more than they used to. In the past, we felt like Waystar...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

I don't know whether the system does any claims statusing. The vendor really only gives us the...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

It is shocking that Waystar isn't better in the reporting space considering how much data they have....

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Waystar does a great job of scrubbing claims, but they don't do a good job of reporting on how they...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

Overall, Waystar does a good job of being proactive. I have a really strong connection to Waystar's...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

Generally speaking, Waystar has good service lines, and we have a good point of contact at Waystar....

Aug 2023
||
(0)
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 or  to see details.

Director

Product

Waystar's system has worked out pretty well for our organization. The system is pretty reliable in...

Aug 2023
||
(0)
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Director

Product, Value

Waystar gives great detail for their own claims, and we can create custom claims. The system's...

Jul 2023
||
(0)
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Director

Loyalty, Product

Waystar is just starting to get into some RPA tools that are going to further enhance the statuses...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

When we first got the system, Waystar promised that we would be able to receive same-day responses...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations

The implementation team that the vendor gave us was dedicated to us. Even now, as we go back and...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

The system isn't missing any integrations that we wish it had. Everything is integrated with our...

Jul 2023
||
(0)
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Director

Product

There haven't really been any changes to the system that I can think of. There is one problem that...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

The only suggestion that I have for the vendor would be for them to analyze our data and help us...

Jul 2023
||
(0)
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 or  to see details.

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