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Waystar Claims Management Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Sales and Contracting
Waystar hasn’t made a ton of promises, but they keep the promises they do make. I haven’t heard any...
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Director
Functionality and Upgrades
I would differentiate between the hospital and professional claims. For professional claims, we have...
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Director
Relationship
We have had great experiences with Waystar. We started with them when they were newer, and they have...
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Director
Interfacing and Integration
We have integrated our front-end rejections into our EMR, and that has been wonderful. That has...
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Director
Other Observations & Comments
We have looked at robotic process automation solutions. Waystar has a notification tool for the...
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Director
Service and Support
Waystar's software is easy to use. The support people from Waystar are really good. I would...
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Director
Functionality and Upgrades
We did a lot of remapping up front, so we were clear on what we wanted certain combinations to mean....
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Director
Sales and Contracting
We way overestimated the transactions that we would be using. Waystar has been really willing to...
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Director
Relationship
The acquisition has been neutral for us up to this point. We are considering expanding into another...
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Director
ROI / Cost (care and feeding)
The ROI is equal to five FTEs for us. We know when we send a claim to a specific payer what the...
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Director
Win/Loss - Why they were selected (by current clients)
We initially got into this engagement with Waystar because of a problem with a payer and our...
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Manager
Future Outlook
I am not sure yet how I feel about the acquisition. I am hoping for positive things. I loved the...
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Manager
Functionality and Upgrades
With ClaimStatusPlus, we can get to the status, and then we can hopefully look at our denials. Those...
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Manager
Functionality and Upgrades
Waystar has been really good as far as tweaking the logic goes. If claims are going out too soon,...
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Manager
Relationship
We have had the same people from day one when we went live with the solution. We have not had any...
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Director
Functionality and Upgrades
I like the product's capabilities for adding rules. I like that Waystar is constantly updating the...
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Director
Service and Support
I like the connections we have through HSTpathways. The direct customer service we get from Waystar...
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Director
Functionality and Upgrades
Waystar needs to improve the login process for when users forget their passwords. We have talked to...
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Director
Relationship
Waystar could improve their relationship with their credit card vendor. The current vendor doesn't...
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Manager
Service and Support
I don't have any problems with Waystar. When there is an issue, I speak with someone, and most of...
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Manager
Implementation and Training
Waystar is willing to train us. They are willing to come out to our facility anytime we ask and...
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Manager
Functionality and Upgrades
We don't have any problems processing claims. One payer sends claims back when there are issues with...
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Manager
Service and Support
When Waystar is going to update the product, they let us know. They call me regularly to check in...
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Manager
Service and Support
Every now and then, we may get a glitch, but Waystar is always on top of things and fixes them. When...
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Manager
Functionality and Upgrades
We want our claims to go out correctly from the start. That way, they are processed and paid within...
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CFO
Other Observations & Comments
We already know what we are paying Waystar. They kind of nickel-and-dime us, but that is what we...
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CFO
Functionality and Upgrades
The system is part of our long-term plans. It seems to be working pretty well and isn't overly expensive....
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CFO
Functionality and Upgrades
The product provides and sends information, but it doesn't come back. The product has double-entry...
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CFO
Interfacing and Integration
The system integration isn't 100% there, but the system does offer some things on the website. The...
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CFO
ROI / Cost (care and feeding)
If the decision were up to me, I would purchase the system again. We had options as we looked at...
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Manager
Service and Support
Waystar has been doing really well with supporting us through COVID-19. We got some really good...
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Manager
Service and Support
The real downside with Waystar is that we weren’t looking to change statements. We thought it was a...
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Manager
Implementation and Training
Waystar was excellent in both the initial and ongoing training on the claims market and denials...
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Manager
Functionality and Upgrades
The vendor does very well with upgrades. They let us know what was going to be different before we...
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Manager
Future Outlook
The system is part of our long-term plans, but I don't know what is going to happen because of the...
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Manager
Functionality and Upgrades
We are very happy with the components of the product that we currently have. We only recently added...
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Manager
Implementation and Training
The implementation and onboarding were superior. The vendor did a great job. The vendor has been...
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Manager
Service and Support
The vendor's only weak spot that I have noticed is their standard, day-to-day support. When we have...
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Manager
Other Observations & Comments
There isn't anything that I think the vendor could do to support us through COVID-19. I haven't...
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Analyst/Coordinator
Relationship
The vendor has been very flexible in terms of accommodating our specific needs. We have had some...
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Analyst/Coordinator
Other Observations & Comments
We would like to have more account-level drill-down capabilities. A lot of the information is...
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Analyst/Coordinator
Implementation and Training
The installation went smoothly. Working with the project management team went well, and we finished...
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Analyst/Coordinator
Technology
The vendor has already started to showcase various products as they have acquired more vendors. For...
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Director
Service and Support
We have had a good relationship with Waystar. We have been working with them for many years, and...
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Director
Other Observations & Comments
We only use the solution for professional billing, so most of the complaints I have are about our...
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Director
Functionality and Upgrades
The product is pretty seamless. Everything is behind the scenes. We get a few kickbacks from...
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Director
Service and Support
We can work with Waystar and request custom edits. Many of our edits are based on what payer trends...
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Director
Service and Support
Waystar reached out at the very beginning of the COVID-19 crisis, even prior to us working from...
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Director
Implementation and Training
The onboarding process with Waystar is really awesome. The vendor helped to make a very smooth...
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Director
Service and Support
We had to reach out to the vendor about the new COVID-19 self-pay implementation process, but we do...
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Director
Functionality and Upgrades
We are not editing claims in Waystar’s system; however, I wish we could because editing claims in...
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Director
Service and Support
We use Waystar’s reports only when we need to. We rarely use the reports because we pretty much have...
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Director
Service and Support
The only issue I have with Waystar is the ticket system. When we log a ticket, Waystar takes forever...
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Director
ROI / Cost (care and feeding)
Our previous vendor billed us for every little thing. Waystar is pretty fair. We connect with...
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Director
Relationship
Waystar’s executive involvement is lacking right now. There has been a lot of turnover. Our original...
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Manager
Relationship
I love Waystar's product. It fits our needs. I have been using the product for many years. I have...
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Manager
Functionality and Upgrades
I don't know when the vendor does enhancements. I don't really pay attention to that. I don't notice...
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Manager
Service and Support
The vendor has always worked with us on anything we have needed. The vendor has continued to offer...
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Manager
Functionality and Upgrades
Claims Management is not a bad tool to have, and it is different from what I usually had with a...
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Manager
Functionality and Upgrades
Claims Management gives us clean returns, and it is a good product for us now. The capability has...
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Manager
Service and Support
When we start a ticket, we get sent to IT to explain what our issue is. Once, we ended up having a...
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Manager
Functionality and Upgrades
Any changes that Waystar has made to the modules have been fine in terms of the parts that I am...
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Manager
Functionality and Upgrades
The system works great. With updates, I get a note, an email, or a notification from Waystar stating...
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Manager
Other Observations & Comments
It would be helpful if we got more detail on the remittance-advice piece, but the functionality is...
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Manager
Service and Support
Sometimes there can be a delay in Waystar’s response to an online ticket, but they definitely...
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Analyst/Coordinator
ROI / Cost (care and feeding)
If we want to expand and use the eligibility or estimate tools, the vendor will charge us. We aren’t...
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Analyst/Coordinator
Relationship
Claims Management is pretty good, but we thought the system would do some things that it doesn’t do....
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Analyst/Coordinator
Functionality and Upgrades
The system’s screens are great and understandable. We can tell what we are seeing on a screen, and...
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Analyst/Coordinator
Relationship
Waystar is really good at delivering new technology. We have phone calls with the vendor where they...
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Analyst/Coordinator
Sales and Contracting
The vendor has good customer service. At times, we feel like we aren’t getting what we need. But we...
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Analyst/Coordinator
Relationship
Waystar put out information regarding what they implemented for claims with COVID-19. While we...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to new technology, Waystar follows through with delivery. However, if we need to send...
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Analyst/Coordinator
Service and Support
Waystar is great at informing me of things that could be wrong. We are just doing the claims and...
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Analyst/Coordinator
Service and Support
I most often get responses and resolutions while I am on the phone. There are occasional things that...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would definitely say that we are receiving our money's worth. Using the system beats sending...
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Analyst/Coordinator
Service and Support
One thing that makes the vendor stand out is their support. The visibility and viewability of the...
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Analyst/Coordinator
Functionality and Upgrades
If I could suggest anything to Waystar, I would say that they need to be able to match the EOB from...
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Analyst/Coordinator
Implementation and Training
Waystar definitely keeps their promises within their means. The implementation was seamless.
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Analyst/Coordinator
Functionality and Upgrades
I get a lot of updates and notifications about things, such as whether Medicare is down or whether...
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Analyst/Coordinator
Interfacing and Integration
The product definitely supports our organization's integration goals. It is mostly just for claims...
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Analyst/Coordinator
Future Outlook
I love the product quality. I haven't heard any of the users complain about the ease of use.
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Manager
Future Outlook
Waystar doesn’t meet our needs. I can put a ticket in to the support people, and they respond....
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Manager
Functionality and Upgrades
With the upgrades, the frustrating thing has been the vendor's inability to implement correct edits...
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Manager
Implementation and Training
Waystar has not done a lot of training, but their initial training was good.
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Manager
Service and Support
The vendor promoted themselves as being able to handle facility claims, but the vendor does not have...
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VP/Other Executive
Functionality and Upgrades
The vendor has some pretty interesting bots that are pretty straightforward. We are able to find out...
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VP/Other Executive
Other Observations & Comments
I think the acquisition was a good move on the vendor's part. There are a number of sequence vendors...
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VP/Other Executive
Other Observations & Comments
I am nervous about the acquisition, but I have also done some work with the acquiring vendor that...
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Analyst/Coordinator
Service and Support
I would rate the vendor's support high because they have changed up some things for us, and that is...
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Analyst/Coordinator
Relationship
The vendor is very proactive. With Waystar, my overall satisfaction is high based on the way the...
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Director
Relationship
We have several different platforms that we have purchased from Waystar, but they aren't charging...
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Director
Functionality and Upgrades
Waystar's system had an immediate impact on me because it lightened some of the load in the office....
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Director
Other Observations & Comments
Waystar has a lot of options that we were very interested in. We wanted to take advantage of things...
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Manager
Interfacing and Integration
The system is really good. I would definitely buy it again. It is good at supporting our integration...
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Manager
ROI / Cost (care and feeding)
I would tell people to negotiate the pricing because Waystar is a bit expensive. But I have quite a...
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Manager
Implementation and Training
Our implementation could have gone better. There are a lot of things that we are not using or that...
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Manager
Sales and Contracting
Waystar has been keeping all their promises. They have done everything that they said they would do,...
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Manager
Service and Support
There are gaps in the system. The information that Waystar supplies isn’t timely. We don’t get the...
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Manager
Functionality and Upgrades
I don’t have any experience with any training from Waystar besides their reporting, which really...
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Manager
ROI / Cost (care and feeding)
The system is fairly easy for end users and people actually trying to do claims management. But the...
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Manager
Sales and Contracting
The system doesn’t work as easily as Waystar promised it would. It is not as streamlined. I am not...
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Manager
Interfacing and Integration
It is hard to say whether the system will be part of our long-term plans because it doesn’t fully...
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Manager
Other Observations & Comments
If I can make the changes that we have talked to Waystar about and they actually stick to those...
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Manager
Service and Support
I would like Waystar to have timelier responses and to be prepared and ready to answer questions. If...
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Manager
Service and Support
We aren’t getting everything that Waystar promised they could get us. When some insurance numbers...
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Manager
Implementation and Training
We have not had training recently from the vendor; I can't even remember the last time we had training....
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Manager
Service and Support
Our end users find the system to be super easy to use. We haven't had to call Waystar for support or...
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Manager
Technology
I would give the vendor a low rating in terms of delivering new technology. Waystar is a bit behind...
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VP/Other Executive
Functionality and Upgrades
I can't say that either vendor we work with has reneged on a commitment or promise. I don't know...
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VP/Other Executive
Interfacing and Integration
Recondo Technology has done a really good job of providing some custom integration we have needed....
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VP/Other Executive
Functionality and Upgrades
The product functionality has been pretty basic. We are just using the vendor's claims management...
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VP/Other Executive
Relationship
I would give the vendor a pretty good score for proactive service. I hope that doesn't change now...
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VP/Other Executive
Other Observations & Comments
I would give Recondo Technology a pretty good score for driving tangible outcomes. That is why we...
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VP/Other Executive
Relationship
Waystar’s upgrades are kind of invisible to us. During the initial implementation, we had multiple...
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VP/Other Executive
Implementation and Training
Waystar trained us on the applications and pulling things down for us. That was fine. The system is...
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VP/Other Executive
Functionality and Upgrades
There are still a couple of things that I would like for Waystar to do better. For example, when we...
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VP/Other Executive
Other Observations & Comments
I don't know that we are really asking a lot of the vendor as far as new technology goes. We have...
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Director
Interfacing and Integration
The solution didn’t talk with our PM system. Something about the Waystar solution prevented it from...
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Director
Service and Support
The vendor needs to continue to enhance their customer service. When the company was ZirMed, the...
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Director
Relationship
We started out with the company when they were ZirMed. Our relationship with ZirMed was outstanding....
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Director
Other Observations & Comments
The vendor needs to continue to enhance their customer service. When the vendor was just ZirMed, the...
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Director
Functionality and Upgrades
I am keeping an eye on the market. But Waystar does give us the denial rates. Their analytics system...
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Director
Other Observations & Comments
I am not sure how long we will be on Waystar's system. Waystar has been great for us, so at this...
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VP/Other Executive
Technology
Waystar is a great vendor to be with. They have grown a lot since we started with them, and they...
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VP/Other Executive
Functionality and Upgrades
It is easy to transfer things and to enroll payers for each hospital. Waystar's system gives us...
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VP/Other Executive
Implementation and Training
Waystar was great during the implementation. They basically held our hand through the whole process...
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VP/Other Executive
Other Observations & Comments
We need the Waystar system to more easily feed and receive data from other systems. We had to build...
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VP/Other Executive
Relationship
Last year, I didn't even know that we had an account executive assigned to us. Waystar could have...
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Director
Service and Support
Recondo's service has already been outstanding. Whoever the vendor assigns to me to handle the...
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Director
ROI / Cost (care and feeding)
With the client status part, the vendor can bring back only what the payer provides. I can't knock...
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Director
Functionality and Upgrades
I think the staffing that builds the boat and the robot that goes out and does things could use some...
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Director
Implementation and Training
The initial and ongoing training from Recondo is outstanding, especially in terms of the detail that...
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Director
Future Outlook
My overall satisfaction with Recondo is extremely high. They stay in line with us, and I just don't...
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Director
Functionality and Upgrades
The ease of use really doesn't affect the end users too much. With the way I set up my flow, the...
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Director
Relationship
The sweet thing about Recondo’s ongoing services is we never leave the person who is assigned to us...
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Director
ROI / Cost (care and feeding)
I do think we are receiving our money’s worth with Recondo. I think their solution is worth every...
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Manager
Sales and Contracting
Recondo Technology overpromised and underdelivered. We were promised that the claims statuses would...
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Manager
Service and Support
Recondo Technology has really dropped the ball, but their support people have been pretty fantastic....
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