UpToDate for Patient Education (formerly Emmi) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor’s people seem empowered when they are on the phone, but then they don’t get us our...
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Product
We have our version of the system built the old way. Wolters Kluwer now offers a SMART on FHIR...
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Loyalty
One of the issues is that Wolters Kluwer doesn’t have solutions for ill clients of a certain...
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Product
The only reason I wouldn’t rate the ease of use for end users with a perfect score is that we have...
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Operations
The vendor doesn't really have a ton of training. The patient education materials are for a...
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Loyalty, Product
Back when we made our decision, Wolters Kluwer was one of the only vendors; they were on the highest...
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Product, Value
I'm really happy about our current patient surveys. Our results are really good. A couple of years...
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Product
The only reason I wouldn’t give a perfect score for the product’s quality is that some of the...
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Product
Wolters Kluwer has made a lot of upgrades recently. Their system is kind of not stuck because the...
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Relationship
I love the people, but their responsiveness is not great. The other issue is that the vendor moves...
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Relationship
I sometimes have a hard time getting the content I need out of Wolters Kluwer. It took me a long...
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Product
The system integrates with our EHR, so it is nice for the staff, but the patients can't just go to...
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Product
There are a lot of hiccups with interoperability, and there still would be if we had the upgraded...
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Relationship, Operations
The actual video content for UpToDate for Patient Education is great. There are no complaints from...
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Relationship
Things have been great on our end with Wolters Kluwer. We have been working with some people from...
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Product, Value
The quality of the content and the approach to peer-reviewed content in UpToDate are very important....
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Product
The ease of reading for the patients, the languages that the vendor offers, and the grade level are...
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Relationship, Operations
Wolters Kluwer has a blend of modalities between pamphlets and videos, so that is helpful. In...
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Product
With our physicians and our nurses primarily, we have the product within our discharge navigators,...
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Culture, Value
The product is kind of expensive, but the vendor has worked with us to reduce costs and to get us a...
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Relationship, Operations
Wolters Kluwer has been very attentive to our needs. We use another vendor's application, and...
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Product
In my experience, we haven't had any issues with the upgrades from Wolters Kluwer. Everything in the...
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Relationship, Operations
I would like to see more broad-based education from Wolters Kluwer. Wolters Kluwer's people always...
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Operations, Product
There is still work to be done with the system's ease of use. I don't know whether that is on us or...
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Product
Wolters Kluwer is trying to make the system user friendly with its text messages, emails, and things...
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Product
The system will present us with what our patients are doing and how they are interacting with the...
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Relationship
Wolters Kluwer has been good. I think our overall process with the system has been a growing one. We...
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Operations, Product, Value
While using UpToDate for Patient Education, we have seen an increase in patient engagement with...
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Value
Wolters Kluwer stays up to date with clinical content, which is huge. There are things they could...
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Relationship
Wolters Kluwer is just excellent at communicating. They listen, and they want to make their product...
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Loyalty
I think AI is going to destroy UpToDate for Patient Education because physicians are already going...
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Relationship
The people I work with from Wolters Kluwer are amazing. If I send them an email, I typically have a...
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Value
Wolters Kluwer sends out reports all the time, and we meet every so often just to review how things...
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Product
Especially with AI and everything happening now, the videos in the solution could be a little more...
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Value
We would absolutely buy the solution again if we had the choice. The most significant outcome with...
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Culture, Value
Wolters Kluwer does not charge unexpected costs. There is a pretty flat fee structure, and because...
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Relationship, Operations
The team we work with at Wolters Kluwer is really good. I have not worked with anyone from the...
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Relationship
Wolters Kluwer is really good about proactive service. We consistently get notifications from...
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Product
For the programs where Wolters Kluwer has been able to demonstrate some type of clinical outcome, we...
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Product, Value
The biggest thing is that we find that our patients are more prepared for various procedures as a...
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Operations, Product
The way the videos are structured with UpToDate for Patient Education is different from how YouTube...
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Loyalty, Relationship, Operations
I don't see the product evolving to meet the current day's standards. Wolters Kluwer has a product...
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Relationship
We meet with Wolters Kluwer regularly to collaborate and go over any new programs, changes to...
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Product
UpToDate for Patient Education is pretty easy for patients to use. From what I have seen from some...
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Relationship
When Wolters Kluwer changed one of their sites, they didn't let us know right away, so our link...
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Value
Wolters Kluwer is partnering with our EHR vendor on more integration, and any vendor that does that...
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Culture
Most of our markets have individual contracts with Wolters Kluwer, so the solution needs to be...
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Loyalty, Product
We are just leveraging the videos from UpToDate for Patient Education. The vendor has other...
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Operations, Product
It is hard to demonstrate the effectiveness of the videos in UpToDate for Patient Education. We need...
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Relationship
Wolters Kluwer has done some customized things for us when we have needed them to.
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Culture, Value
Wolters Kluwer has a full price that includes everything, so there are not a lot of itemizations in...
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Product, Value
The significant outcome we have received from using UpToDate for Patient Education is...
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Relationship, Product
If I were talking to an executive at Wolters Kluwer, I would tell them to work with our EMR vendor...
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Relationship
The vendor is really good about connecting with us. We meet with the vendor on a recurring basis, so...
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Product
When we get the surveys, patients seem to have a positive response to having information prior to an...
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Product
I would love to see whether the patient watches something when it is at a self-service link. That is...
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Product
The issue may not be fully on Wolters Kluwer, but sometimes patients have a hard time finding the...
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Operations
Recent training from Wolters Kluwer has been effective. Our relationship manager worked with us to...
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Loyalty, Product
We are still trying to work through our portal integration for patients, but I think that Wolters...
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Product, Value
The system gives us good data. We can see how many people are opening their videos and how many...
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Loyalty
Wolters Kluwer does a great job. Even though the system isn't perfect, it is still one of the best....
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Relationship, Product
Wolters Kluwer is prioritizing the things that I ask them to prioritize. They have met with clinical...
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Loyalty, Product
Wolters Kluwer has some products that we probably don't have. Wolters Kluwer works with some other...
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Relationship
We have a really good relationship with Wolters Kluwer. If there is an issue, they will promptly...
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Relationship
Wolters Kluwer is very responsive. If there are any issues, they will get back to us. We have...
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Relationship
We are still working on a couple of things with Wolters Kluwer. We have had a couple of little blips...
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Loyalty, Product, Value
We would buy the system again. We like the product, and we will continue to use it. The system has...
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Product
In the solution, we use UpToDate Journeys, and those help us make phone calls or do text message...
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Product
It is pretty easy for patients to figure out UpToDate for Patient Education as long as they have a...
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Loyalty, Operations, Product
The only thing that is lacking in UpToDate for Patient Education is oncology education, and that is...
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Loyalty, Relationship, Value
I always wish that products were cheaper, but we are getting what we are looking for with UpToDate...
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Relationship, Operations
The service team is proactive, and there was at least good follow-up from my partners at Emmi. I was...
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Operations, Product
There is limited viewing of all the videos that are available in UpToDate for Patient Education....
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Operations, Product
Something about how we integrated Emmi into our system brought some challenges, but those are past...
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Loyalty, Product, Value
The outcomes we have seen by using UpToDate for Patient Education are increased efficiency and...
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Product
The system meets a fair amount of our video needs, but it doesn't meet our needs for written...
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Operations, Product
The system's upgrades involve some other steps. When we get things from Wolters Kluwer, we have to...
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Product
We had a patient who got a text from the solution, but the patient obviously didn't know anything...
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Product, Value
One of the big value propositions with UpToDate for Patient Education was around things like...
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Value
With UpToDate for Patient Education, it is really hard to measure the outcome of the videos. We can...
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Product
UpToDate for Patient Education helps us track the click-through rate; we want both the start rate...
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Value
Most people have the old UpToDate solution for doctors, and if people have that, then UpToDate for...
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Operations, Product
A lot of the education in UpToDate for Patient Education is disease and procedure focused, but there...
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Product, Value
UpToDate for Patient Education has helped us consolidate from several vendors in this space to one....
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Relationship
Wolters Kluwer is always available to us, and they try to talk to us about how we are using UpToDate...
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Culture
Wolters Kluwer has to improve their contracting when we buy multiple products. Wolters Kluwer is...
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Operations, Product
Even though we like the videos in the solution, we actually use the printed patient education from...
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Culture
I would not buy the Emmi system again. The inability to implement the solution as it was sold to us...
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Relationship
Wolters Kluwer has kept promises that have been within their capability. I know they tried really...
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Product, Value
We haven't had any significant outcomes with Emmi. I think the only thing would be the ability to...
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Relationship
I would tell others about the direct one-on-one meetings we have with our representative at Wolters...
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Relationship, Product
I like the solution. I would purchase it again. It definitely works. Wolters Kluwer does everything...
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Product
Maneuvering around in the system is a barrier on the patient side for the end users. There are a...
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Product
I’m not so sure what new technology there is, but Wolters Kluwer is constantly looking at it. The...
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Operations
In the work that I have done with Wolters Kluwer, they have kept their promises so far. As we rolled...
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Relationship
I don't use Wolters Kluwer’s phone and web support, but they email incredibly promptly. I also work...
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Operations, Product
I don't know what metrics I could speak to. Having been a patient using the system, I think the...
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Product
As far as I know, we don't have any problems with integrations, so what Wolters Kluwer gives me is...
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Product
We have some elderly patients who are confused, but they still seem to be able to navigate UpToDate...
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Loyalty
Right now, our clinics are in the process of trying to decide on a new educational platform, but if...
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Relationship
Every time I have brought on new clinics, Wolters Kluwer has been happy to meet with us when we want...
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Relationship
When I had a situation that occurred with UpToDate for Patient Education and my Wolters Kluwer...
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Product
We are able to personalize content with UpToDate for Patient Education. If providers decide they...
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Product
For us, the outcome of using UpToDate for Patient Education is really the ability to ensure that we...
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Loyalty, Product
Wolters Kluwer has some new stuff coming out, and if we can work out the kinks with the new things,...
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Operations, Product
There are a few gaps in UpToDate Patient Education. For example, there is not a lot of information...
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Relationship, Product
In UpToDate for Patient Education, if we find there has been a recent change in the content that is...
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Product
One of the outcomes we have achieved from engaging with UpToDate for Patient Education is more...
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Operations, Product
Prior to the rebranding of Emmi to UpToDate for Patient Education, there were more languages...
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Relationship, Operations, Product
Wolters Kluwer stays current with their updates for the system and the breadth and scope of topics...
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Relationship
We get regular analytics from Wolters Kluwer on who is using the system, why they are using it, and...
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Operations, Product, Value
Having video education and being able to offer health information to members online has benefited...
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Relationship, Product
The system's infrastructure is pretty robust. When we have requests for data reports or specific...
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Operations
Wolters Kluwer could improve the time it takes them to develop videos. I am not privy to all that...
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Product
Measurable outcomes are a bit challenging because it is difficult to say how many members actually...
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Relationship, Value
We have achieved very positive outcomes with the vendor's representatives. Those representatives are...
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Loyalty
I really want Wolters Kluwer to add a switch to all calls and programs that we offer to our...
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Product
Older people are very apprehensive about using the system because of all of the scams that they...
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Relationship
I really love the product. To my knowledge, Wolters Kluwer is very easy to work with in terms of...
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Product
When users launch the tool, there could be better filtering options for looking up patients. When we...
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Relationship, Operations
I absolutely appreciate the vendor and the time they took to explain how the product works. We were...
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Loyalty, Product
Currently, Wolters Kluwer is so focused on the product's delivery that there are no real mechanisms...
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Relationship, Operations
Wolters Kluwer was phenomenal to work with. They were excellent partners. They were extremely...
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Product
My recommendation for the product would come with the caveat that it would depend on understanding...
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Culture, Product
The things the vendor thought the product could do and that they thought they were delivering...
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Loyalty
We are not really satisfied with our other patient education product right now, so we are looking...
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Product
With respect to HIPAA, when we send messages to patients that they have education available from...
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Relationship, Operations
We have had things automated in the solution for a few years, and every single time we talk with...
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Operations, Product
We largely leverage the videos in UpToDate for Patient Education. Generally, the videos are well...
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Product
We are automating the delivery of the UpToDate for Patient Education videos for procedures. That...
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Operations, Product
Education is fairly accessible in UpToDate for Patient Education. The anecdotal feedback I get is...
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Operations, Product
There is a lack of video education in UpToDate for Patient Education. Wolters Kluwer needs to have...
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Product
The solution is just very streamlined. We end up having to click a lot in most other solutions, but...
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Operations, Product
Our patients who have received the procedure education from the solution tend to be fairly...
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Product
With the solution, patients get an email, and they have to click a link. I think that terrifies...
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Relationship
I would buy the solution again. I love the product, and the people that we work with are fantastic....
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Loyalty, Product, Value
With the solution, our patients are better prepared for procedures, and they understand what is to...
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Loyalty, Product
UpToDate for Patient Engagement has the ability to do more integration through interoperability, but...
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Product
UpToDate for Patient Education is easy to use; it is a patient and clinician satisfier. It removes...
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Relationship, Product
UpToDate for Patient Education has a vast library of content, which has been helpful for us when we...
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Relationship
We don't need to contact support often, but when we do, Wolters Kluwer is super helpful, and they...
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Operations, Product
We had a recent upgrade to UpToDate for Patient Education, and there were some missing pieces from...
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Operations
There is always a little room for improvement for ongoing training, especially with a tool like...
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Loyalty, Value
The system is a big product, but unfortunately, customization is costly, and it is hard for us to...
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Loyalty, Product
Many of the physicians feel that their tailored advice and instructions to the patients are probably...
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Product, Value
Educating patients is a big piece of self-management, and the outcome of using the UpToDate solution...
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Loyalty, Product
UpToDate for Patient Education has a large library. It is pretty standardized, and the products are...
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Culture, Value
UpToDate for Patient Education is expensive, but the price is not inflated; it just happens to be...
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Relationship
The main thing I like about Wolters Kluwer is probably their excellence in customer service....
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Loyalty, Product
We use another vendor for written patient education. We do need to address our pediatric patient...
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Product, Value
We have for sure seen outcomes with UpToDate for Patient Education because it has videos and...
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Relationship, Operations
For ongoing training, Wolters Kluwer does a decent job. They always work with us to implement...
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Relationship, Operations
We haven't really needed anything from Wolters Kluwer. Wolters Kluwer tried to help us with our...
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Loyalty, Product
The system is new, and getting our employees to accept a new product can sometimes be very...
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Operations, Product
There are still some opportunities for Wolters Kluwer to improve, but a lot of our potential...
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Product
One of the things we get patient feedback about is that some of the videos in the system are kind of...
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Relationship
We don't have a road map with Wolters Kluwer. We can sit down and discuss where we want to go, but...
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Product, Value
Overall, the system is helping us and contributing to our satisfaction. It also helps us with our...
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Value
The system is simple. It is a great product. When we looked across the board, I thought it was the...
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Operations
One of the major complaints I have with Wolters Kluwer is that I don't have clear transparency on...
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Culture
Wolters Kluwer owns a lot of products, and there is no consolidated bill. We have to buy each...
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Product
One outcome we have experienced from engaging with Wolters Kluwer is streamlined single-source...
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Product
Our only request is that we have people who would like to manually edit some pieces of the system's...
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Culture
We typically do a contract for the program and its education pieces. Normally, when we renew our...
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Loyalty, Value
We just checked our ROI for the system, and it still looks fantastic. We are very excited about...
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Loyalty, Relationship
Wolters Kluwer gives us the updates that we want. Everything Wolters Kluwer gives us for the system...
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Relationship
We do at least one big yearly program where Wolters Kluwer will give us big updates, but the vendor...
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Loyalty, Product
The system's login process could be a little simpler, but the issue may just be the way we have the...
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Value
With the system, we have seen a decrease in patient readmissions and an increase in patients'...
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Culture, Relationship, Operations
Everything has gone really well with our implementations. There is always some wiggle room for...
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Operations, Product
The system is fairly easy to use. In a perfect world, I would educate every single employee who came...
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Operations, Product
Because of the solution, we are able to provide lots of educational resources to patients in a...
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Relationship
I have seen some of my team’s email correspondence with the vendor’s support team. We have one or...
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Relationship, Operations
I like how quickly the vendor is willing to update their products to provide the most evidence-based...
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