UpToDate for Patient Education (formerly known as Emmi for Patient Education) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
UpToDate for Patient Education has a large library. It is pretty standardized, and the products are...
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Culture, Value
UpToDate for Patient Education is expensive, but the price is not inflated; it just happens to be...
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Relationship
The main thing I like about Wolters Kluwer is probably their excellence in customer service....
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Loyalty, Product
We use another vendor for written patient education. We do need to address our pediatric patient...
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Product, Value
We have for sure seen outcomes with UpToDate for Patient Education because it has videos and...
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Relationship, Operations
For ongoing training, Wolters Kluwer does a decent job. They always work with us to implement...
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Relationship, Operations
We haven't really needed anything from Wolters Kluwer. Wolters Kluwer tried to help us with our...
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Loyalty, Product
The system is new, and getting our employees to accept a new product can sometimes be very...
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Operations, Product
There are still some opportunities for Wolters Kluwer to improve, but a lot of our potential...
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Product
One of the things we get patient feedback about is that some of the videos in the system are kind of...
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Relationship
We don't have a road map with Wolters Kluwer. We can sit down and discuss where we want to go, but...
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Product, Value
Overall, the system is helping us and contributing to our satisfaction. It also helps us with our...
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Value
The system is simple. It is a great product. When we looked across the board, I thought it was the...
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Operations
One of the major complaints I have with Wolters Kluwer is that I don't have clear transparency on...
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Culture
Wolters Kluwer owns a lot of products, and there is no consolidated bill. We have to buy each...
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Product
One outcome we have experienced from engaging with Wolters Kluwer is streamlined single-source...
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Product
Our only request is that we have people who would like to manually edit some pieces of the system's...
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Culture
We typically do a contract for the program and its education pieces. Normally, when we renew our...
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Loyalty, Value
We just checked our ROI for the system, and it still looks fantastic. We are very excited about...
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Loyalty, Relationship
Wolters Kluwer gives us the updates that we want. Everything Wolters Kluwer gives us for the system...
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Relationship
We do at least one big yearly program where Wolters Kluwer will give us big updates, but the vendor...
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Loyalty, Product
The system's login process could be a little simpler, but the issue may just be the way we have the...
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Value
With the system, we have seen a decrease in patient readmissions and an increase in patients'...
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Culture, Relationship, Operations
Everything has gone really well with our implementations. There is always some wiggle room for...
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Operations, Product
The system is fairly easy to use. In a perfect world, I would educate every single employee who came...
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Operations, Product
Because of the solution, we are able to provide lots of educational resources to patients in a...
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Relationship
I have seen some of my team’s email correspondence with the vendor’s support team. We have one or...
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Relationship, Operations
I like how quickly the vendor is willing to update their products to provide the most evidence-based...
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Operations
Wolters Kluwer is still cranking out content. They are upgrading their graphics, so their product is...
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Relationship
Wolters Kluwer is very good about meeting timelines, and we have a very engaged product manager. Our...
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Product
We have someone who writes a batch file, and we completely automated all of the items of content in...
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Relationship, Product
My major dissatisfaction is that part of Emmi for Patient Education is getting sucked up and...
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Culture, Value
Emmi for Patient Education has a flat fee based on staffed beds. Once we pay the fee, we can come up...
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Relationship, Product
One thing that makes Emmi for Patient Education easy is there is no user ID or password. We are not...
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Loyalty, Relationship
When we first engaged with Emmi, they were a very small organization, and the higher-ups would stop...
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Relationship
We had a great meeting with Wolters Kluwer. They talked with our inpatient and ambulatory nursing...
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Loyalty, Product
One thing we get out of Emmi for Patient Education is a survey. We survey our patients, and we have...
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Relationship
Emmi for Patient Education has had a few hiccups, mainly with the acquisition of Emmi by Wolters...
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Loyalty, Operations, Product
The integration for Emmi for Patient Education has actually improved a lot as the vendor has...
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Product, Value
In our previous year-in-review reports, we found that patients who engage with education have seen...
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Relationship
Wolters Kluwer clearly communicates with us. We have a shared understanding and shared expectations....
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Relationship, Product
The system is easy to use. It is web based, and that makes it very flexible. I like that we can...
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Loyalty, Product
I would like more content in the system. I would also like the content to represent people and users...
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Loyalty
The system is part of our plans for the next few years, and I expect that we will continue our...
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Product
One thing I noticed with Emmi for Patient Education is that our older population oftentimes needs...
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Product
With Emmi for Patient Education, I have seen a greater retention of information with our patients. A...
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Product
The system does what the vendor says it will do. I think its actual content is simple and...
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Relationship
The vendor could improve the process providers go through to request information or ask questions....
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Product
We have been able to use the system with our EMR and outside of our EMR. I would say that is a win...
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Loyalty
The vendor needs to improve their content development timelines and transparency. Wolters Kluwer has...
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Operations
To improve their implementation process, the vendor could share more information about the product...
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Relationship, Operations
Wolters Kluwer gives us access to the site where all the videos and whatnot are located on a test...
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Operations
Wolters Kluwer tends to be pretty good about ensuring that we have access to the most up-to-date...
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Relationship
Things with Emmi for Patient Education have been good overall. Any issues are on our side. We can...
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Culture
We have necessarily seen a negative impact since Wolters Kluwer acquired Emmi, but there is more...
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Relationship, Product
The quality of Emmi for Patient Education is very good. We have high confidence in the validity and...
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Value
Emmi for Patient Education is not inexpensive. We have had doctors join us who are thrilled that we...
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Product
If people are going to build out their capabilities in alignment with the product's capabilities, it...
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Culture, Value
Wolters Kluwer charges us for the things in our contract, but they don't nickel-and-dime us. If we...
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Loyalty
Wolters Kluwer has added a written patient education library with information from Lexidrug and...
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Loyalty, Relationship
Wolters Kluwer is a slow, methodical company. They take their time, research, vet things, check, and...
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Relationship
Emmi Solutions is an outstanding company, and they have outstanding customer service. Their...
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Operations
Emmi for Patient Education has a strong video library and very good videos. One of the things that...
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Value
One negative of Emmi for Patient Education is that Wolters Kluwer is still developing the written...
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Value
Some outcomes that we have seen from Emmi for Patient Education are an increase in HCAHPS scores for...
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Operations, Product
The way that patients learn today is different than how they learned a few years ago. People are...
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Product
Improvement in the area of data and analytics could be something that Wolters Kluwer spends more...
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Culture, Relationship
I would tell a peer asking about the product that Wolters Kluwer is a fabulous company that has a...
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Relationship
As someone who works day to day with peers from the Wolters Kluwer team, I’m extremely satisfied...
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Product, Value
There is an optional survey that patients can take at the end of their programs. We continue to see...
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Relationship, Product
If there is any type of question or concern we receive from a regional clinical leader, I like the...
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Operations, Product
I have heard from my departments that patients really like the system and that it is easy for them...
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Culture, Value
The Wolters Kluwer package that we have is pretty inclusive of everything that we need. We are...
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Relationship, Operations
Wolters Kluwer's training is fantastic, and they have great support. The team that we work with is...
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Product
We can integrate a lot of things with the system, but we are stuck on our integration between the...
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Product, Value
We are extremely satisfied with this product. We have seen improved patient education because of it.
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Product
It would be really helpful for us to be able to track things, like how many videos are sent out or...
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Product
For the patients who have the capability to work through Emmi for Patient Education, the system is...
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Product
The greatest impact of Emmi for Patient Education is that it frees our providers up. It is...
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Product
Wolters Kluwer oversold their product. People throw around the word integration very loosely. A...
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Relationship, Product
Wolters Kluwer is not very creative, and they reuse their content. The product is okay, but there is...
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Relationship
It has taken our account manager over a month to respond to simple inquiries at times.
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Operations
In terms of dealing with the vendor through the implementation process and the development of their...
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Loyalty, Operations
When we signed with Wolters Kluwer, we thought that we were going to be able to implement their...
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Relationship
It feels like Wolters Kluwer has divested from Emmi for Patient Education and the EmmiEducate...
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Product
Wolters Kluwer is continually developing ways to make Emmi for Patient Education easier. For...
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Loyalty
When we chose Emmi for Patient Education, we wanted a consistent approach through the spectrum of...
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Operations
When we started with the system, we had to clarify where we were in our struggles and reiterate that...
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Product
The integration between Emmi for Patient Education and our EHR is smoother than the integration for...
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Relationship
If we have a request, Wolters Kluwer is usually very responsive, and they work with us to resolve...
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Operations, Product
The videos in Emmi for Patient Education are very well received and very well done. The patients...
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