UpToDate for Patient Education (formerly known as Emmi for Patient Education) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations
Wolters Kluwer is still cranking out content. They are upgrading their graphics, so their product is...
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Relationship
Wolters Kluwer is very good about meeting timelines, and we have a very engaged product manager. Our...
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Product
We have someone who writes a batch file, and we completely automated all of the items of content in...
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Relationship, Product
My major dissatisfaction is that part of Emmi for Patient Education is getting sucked up and...
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Culture, Value
Emmi for Patient Education has a flat fee based on staffed beds. Once we pay the fee, we can come up...
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Relationship, Product
One thing that makes Emmi for Patient Education easy is there is no user ID or password. We are not...
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Loyalty, Relationship
When we first engaged with Emmi, they were a very small organization, and the higher-ups would stop...
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Relationship
We had a great meeting with Wolters Kluwer. They talked with our inpatient and ambulatory nursing...
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Loyalty, Product
One thing we get out of Emmi for Patient Education is a survey. We survey our patients, and we have...
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Relationship
Emmi for Patient Education has had a few hiccups, mainly with the acquisition of Emmi by Wolters...
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Loyalty, Operations, Product
The integration for Emmi for Patient Education has actually improved a lot as the vendor has...
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Product, Value
In our previous year-in-review reports, we found that patients who engage with education have seen...
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Relationship
Wolters Kluwer clearly communicates with us. We have a shared understanding and shared expectations....
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Relationship, Product
The system is easy to use. It is web based, and that makes it very flexible. I like that we can...
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Loyalty, Product
I would like more content in the system. I would also like the content to represent people and users...
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Loyalty
The system is part of our plans for the next few years, and I expect that we will continue our...
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Product
One thing I noticed with Emmi for Patient Education is that our older population oftentimes needs...
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Product
With Emmi for Patient Education, I have seen a greater retention of information with our patients. A...
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Product
The system does what the vendor says it will do. I think its actual content is simple and...
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Relationship
The vendor could improve the process providers go through to request information or ask questions....
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Product
We have been able to use the system with our EMR and outside of our EMR. I would say that is a win...
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Loyalty
The vendor needs to improve their content development timelines and transparency. Wolters Kluwer has...
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Operations
To improve their implementation process, the vendor could share more information about the product...
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Relationship, Operations
Wolters Kluwer gives us access to the site where all the videos and whatnot are located on a test...
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Operations
Wolters Kluwer tends to be pretty good about ensuring that we have access to the most up-to-date...
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Relationship
Things with Emmi for Patient Education have been good overall. Any issues are on our side. We can...
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Culture
We have necessarily seen a negative impact since Wolters Kluwer acquired Emmi, but there is more...
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Relationship, Product
The quality of Emmi for Patient Education is very good. We have high confidence in the validity and...
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Value
Emmi for Patient Education is not inexpensive. We have had doctors join us who are thrilled that we...
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Product
If people are going to build out their capabilities in alignment with the product's capabilities, it...
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Culture, Value
Wolters Kluwer charges us for the things in our contract, but they don't nickel-and-dime us. If we...
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Loyalty
Wolters Kluwer has added a written patient education library with information from Lexidrug and...
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Loyalty, Relationship
Wolters Kluwer is a slow, methodical company. They take their time, research, vet things, check, and...
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Relationship
Emmi Solutions is an outstanding company, and they have outstanding customer service. Their...
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Operations
Emmi for Patient Education has a strong video library and very good videos. One of the things that...
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Value
One negative of Emmi for Patient Education is that Wolters Kluwer is still developing the written...
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Value
Some outcomes that we have seen from Emmi for Patient Education are an increase in HCAHPS scores for...
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Operations, Product
The way that patients learn today is different than how they learned a few years ago. People are...
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Product
Improvement in the area of data and analytics could be something that Wolters Kluwer spends more...
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Culture, Relationship
I would tell a peer asking about the product that Wolters Kluwer is a fabulous company that has a...
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Relationship
As someone who works day to day with peers from the Wolters Kluwer team, I’m extremely satisfied...
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Product, Value
There is an optional survey that patients can take at the end of their programs. We continue to see...
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Relationship, Product
If there is any type of question or concern we receive from a regional clinical leader, I like the...
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Operations, Product
I have heard from my departments that patients really like the system and that it is easy for them...
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Culture, Value
The Wolters Kluwer package that we have is pretty inclusive of everything that we need. We are...
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Relationship, Operations
Wolters Kluwer's training is fantastic, and they have great support. The team that we work with is...
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Product
We can integrate a lot of things with the system, but we are stuck on our integration between the...
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Product, Value
We are extremely satisfied with this product. We have seen improved patient education because of it.
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Product
It would be really helpful for us to be able to track things, like how many videos are sent out or...
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Product
For the patients who have the capability to work through Emmi for Patient Education, the system is...
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Product
The greatest impact of Emmi for Patient Education is that it frees our providers up. It is...
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Product
Wolters Kluwer oversold their product. People throw around the word integration very loosely. A...
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Relationship, Product
Wolters Kluwer is not very creative, and they reuse their content. The product is okay, but there is...
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Relationship
It has taken our account manager over a month to respond to simple inquiries at times.
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Operations
In terms of dealing with the vendor through the implementation process and the development of their...
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Loyalty, Operations
When we signed with Wolters Kluwer, we thought that we were going to be able to implement their...
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Relationship
It feels like Wolters Kluwer has divested from Emmi for Patient Education and the EmmiEducate...
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Product
Wolters Kluwer is continually developing ways to make Emmi for Patient Education easier. For...
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Loyalty
When we chose Emmi for Patient Education, we wanted a consistent approach through the spectrum of...
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Operations
When we started with the system, we had to clarify where we were in our struggles and reiterate that...
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Product
The integration between Emmi for Patient Education and our EHR is smoother than the integration for...
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Relationship
If we have a request, Wolters Kluwer is usually very responsive, and they work with us to resolve...
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Operations, Product
The videos in Emmi for Patient Education are very well received and very well done. The patients...
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Relationship
Ever since the vendor transitioned to Wolters Kluwer, I have never met with the executive team, but...
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Value
Our expertise is in taking care of patients. Our expertise is not necessarily in creating videos....
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Relationship
We have no problem getting ahold of who we need to for Emmi for Patient Education. When we discover...
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Relationship
Emmi for Patient Education is a good product. We appreciate the large library of videos. Most of the...
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Relationship
As time goes on, there is a certain look and feel to the videos. They are becoming a little more...
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Culture
The vendor has a standard product, and there is a fee for that. Wolters Kluwer has multiple fees....
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Operations, Product
The upgrade was very seamless. I know the vendor upgraded their platform, but we didn't notice anything....
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Relationship
I would recommend the system. We have a good team from the vendor that works with us, and the people...
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Loyalty, Relationship
We want one complete patient engagement solution that can be deployed across a geographically...
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Relationship
I have amazing support from Wolters Kluwer. I just have to look sideways, and they are all over me....
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Loyalty, Relationship
With Emmi for Patient Education, we have recently been able to design, outline, and strategize our...
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Loyalty
We are in the process of a SMART on FHIR integration, which will help the clinicians, and it will...
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Product
We rely on other sources sometimes, such as our clinical subject matter experts, because the stuff...
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Operations
Training is piece parted. One group does one thing, and the other group does another. Part of the...
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Product
There is still some work to be done on interoperability. We have some integration, and some things...
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Relationship, Operations, Product
Wolters Kluwer does make updates and sends them out via a newsletter. The newsletter is bulk...
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Culture, Value
The one challenge that I have with Wolters Kluwer is some of the price points. Certain clinical...
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Product
Emmi for Patient Education has been a significant help in providing that much-needed patient...
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Loyalty, Product
We have a gap in the area of PDFs, but that is just because we don't have Wolter Kluwer’s fully...
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Relationship
We have acquisitions and we add new departments. But with the existing departments, as we grow,...
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Relationship
Wolters Kluwer’s executives are fantastic. Our point people from the Emmi for Patient Education side...
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Product, Value
Our providers' time is very limited, so when they see patients in person, virtually, or through a...
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Relationship
Emmi Solutions has been doing pretty well. We meet with the vendor's team regularly, and they keep...
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Product
Emmi for Patient Education is well integrated into everything, and the system makes it really easy...
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Relationship
The vendor’s support team is pretty responsive and helpful.
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Operations, Product
There have been a couple of instances where videos that we have been using have been discontinued...
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Operations, Product
The product’s ease of use depends on the member population. The system is easy for people who know...
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Operations
The vendor normally takes care of all of the upgrades and the implementation stuff. I have not felt...
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Operations, Product
In a world of social media and access to online information, people are consuming education in a...
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Product
Emmi Solutions does a lot well; they have automatic reminders set up so that if a video is ordered...
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Operations, Product
One of the things we have struggled with is finding a direct correlation between the impact of...
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Operations, Product
We often ask Emmi Solutions for data on how long members have viewed videos, and I don't know...
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Loyalty
We picked Emmi for Patient Education because it seemed like Wolters Kluwer gave us more than other...
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Product
Emmi for Patient Education is top of the line. We have it integrated with our EMR. When a doctor...
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Relationship
Wolters Kluwer is constantly loading stuff onto Emmi for Patient Education, but sometimes, I don't...
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Relationship, Operations
Emmi for Patient Education took longer to implement than another product we implemented afterward....
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Relationship
We really like the vendor’s willingness to listen to our ideas for their product.
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