Workday ERP Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Workday has a methodology that they follow very closely. That is one of the things I love about...
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Relationship, Operations
Workday is usually very good at meeting with any C-suite level. For some reason, they hesitated...
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Operations
Workday is very good at finance. In terms of the implementation, they would score the highest...
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Operations
Essentially, our expected outcome was to have good adoption of business processes that don't have to...
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Value
Workday charges for every little thing. The Dale Carnegie approach to consulting is to give a...
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Loyalty, Relationship, Operations
If meeting expectations means the firm got things out the door, turned things on, and the wheels...
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Operations
Workday is new to the market, so their healthcare expertise is pretty average. That was pretty clear...
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Relationship, Operations
Any consulting firm has a couple of really good people who have been around a long time. But we had...
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Relationship, Operations
We were able to use a consultant we had worked with before from Workday, so that was nice because...
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Operations
The biggest takeaway from all of my implementations with Workday was that it sure would be nice if...
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Operations
I'm not sure that we have been supported the most by Workday post-implementation. We were expected...
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Operations
Workday pushes for some pretty tight implementation timelines, which don't necessarily always work...
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Operations
We signed on to a statement of work with Workday early on before anything even got started....
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Operations, Value
We had a fantastic project manager from Workday who was extremely accessible and always able to jump...
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Operations
We stayed on our project timeline with Workday, but we did have some people who rolled off from time...
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Operations
Workday could have done a little better with laying out a full project plan with expectations a...
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Operations
The implementation experience with Workday was great overall because their team members knew each...
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Operations
The Workday teams were very engaged and helpful during the implementation of the project.
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Loyalty, Operations
Workday’s expertise in supply chain was pretty good. Control and electronic transactions were the...
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Operations
I do expect the Workday implementation team to know their product better than any third party. I...
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Relationship, Operations
Not all of Workday’s staff members were perfect. For example, I would have expected something more...
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Relationship, Operations
Workday is limiting their strategic ability, and the reasons for that are twofold. First, Workday...
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Operations, Services
There were mixed experiences with Workday’s consultants. Some people at Workday were very open to...
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Relationship, Operations
All the main Workday consultants had healthcare experience of some kind. One consultant was amazing...
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Relationship, Operations
We ran into some issues around certain things in finance. We would have liked to have seen some more...
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Operations
We had a project team that we met with who did the basic fundamental stuff like data gathering, and...
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Relationship, Operations
We had some issues when a consultant left the project. The things we had engaged with that person on...
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Relationship, Operations
We had an executive from Workday who was involved a little bit. Workday was pretty responsive on the...
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Relationship, Operations
Workday has the most vested interest in making sure that we are happy and that things go smoothly...
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Relationship, Operations
Workday really works with us to achieve our goals, and it has been very worthwhile. We can call them...
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Relationship, Operations
We were extremely satisfied with the vast majority of the consultants from Workday. They took the...
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Operations, Value
Our expected outcomes were that we would go live on time, improve our ERP costs as well as our...
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Relationship, Services
We didn't have a need to escalate things very high very often, but we certainly knew who to go to if...
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Relationship, Operations
Workday did a very good job of keeping the project afloat despite the fact that they didn't have the...
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Operations, Value
We have made an investment, and we have gotten our return on investment right out of the gate, but...
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Operations, Value
If we needed to add something that we didn't originally scope into the design, that resulted in a...
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Relationship, Operations
It was a tale of two cities. We had an HCM lead who wasn’t as well versed in the nuances of...
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Relationship, Operations
There were certain folks within our organization who expected Workday to come in and tell us exactly...
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Relationship, Value
Workday has been very accommodating. Their budget is obviously enormous. Scope change has an impact,...
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Operations
One different thing is the iterative design that Workday brings to the table during implementations....
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Relationship, Services
We are having difficulty with production readiness. Workday is approaching the problem as if they...
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Relationship, Operations
Workday has a bottom-up approach where they are trying to identify all the things that happen...
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Relationship, Operations
Overall, the engagement with Workday went pretty well. They were a strong partner, and they were...
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Operations
The Workday consultants varied. Sometimes we got really strong, seasoned, and fantastic consultants....
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Services, Value
Workday’s pricing model tends to be more advantageous than other firms' models, but that is because...
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Relationship
Workday has pretty decent internal mobility in their own company. People are promoted or move around...
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Operations
Workday brought in a senior-level person in the early stages of the implementation, but then that...
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Relationship, Operations
Part of our arrangement with Workday included offshore resources. A portion of the work was...
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Operations
With Workday, we accomplished successful technology launches in every instance where we met the...
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Operations
We may have fallen short with training, change management, measuring satisfaction and adoption, and...
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Loyalty, Relationship
I would tell others to be careful when vetting the teams and making sure the teams are going to...
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Operations, Value
Having a working ERP system was the expected outcome, and we accomplished that for the most part....
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Operations
Workday needed knowledge about healthcare and consistency. Workday was a very big firm, and some of...
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Relationship, Operations
The overall experience with Workday was really good, and all things considered, I am very satisfied...
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Operations
There are two things that Workday could do to improve. One would be having a better holistic picture...
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Operations
Workday has a process where they have a model they promote, and they don't necessarily entertain...
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