Workday HCM, Financial Management, Supply Chain Management Comments

 
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CFO

Functionality and Upgrades

Workday’s system was very expensive to bring live, so I don't plan to dump it soon. There is no plan...

Sep 2020
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CFO

Functionality and Upgrades

Workday’s system is overkill for an organization of our size. I don't think it is a bad product for...

Sep 2020
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CFO

Functionality and Upgrades

Workday probably oversold the system. We have multiple locations that are on the common paymaster,...

Sep 2020
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CFO

Implementation and Training

Workday doesn't really implement. They made us go find someone else. Workday could improve the ease...

Sep 2020
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CFO

Functionality and Upgrades

Workday’s reporting is not very user friendly. It is hard to adjust a report. I have to start over....

Sep 2020
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CFO

Functionality and Upgrades

Workday’s upgrade process seems to be pretty good.

Sep 2020
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CFO

Service and Support

Workday doesn’t really provide ongoing support. They have a person who emails me once in a while and...

Sep 2020
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CFO

Functionality and Upgrades

The only people who seem to like the system are the HR people. That is because it pushes their work...

Sep 2020
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CFO

ROI / Cost (care and feeding)

I would tell someone looking at the system that it is way too expensive and way too much of a...

Sep 2020
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Director

Service and Support

We haven’t made any changes during COVID-19 with the support from Workday, but they have provided a...

Aug 2020
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Director

Implementation and Training

Workday has come a long way with their implementations. They even have a healthcare-specific...

Aug 2020
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Director

Service and Support

The vendor is very up front about what the system is and what they do and don’t do. That is great....

Aug 2020
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Director

Interfacing and Integration

We need a lot of extra support with our integrations. The solution's integration is not as seamless...

Aug 2020
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Director

Sales and Contracting

Workday is very proactive. They are constantly developing or purchasing new technologies to meet...

Aug 2020
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Director

Service and Support

We don’t use Workday a ton for their support. They have a community page that we use pretty heavily,...

Aug 2020
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Director

Service and Support

We don’t really have a clear path to the vendor's executive team. We have the appropriate...

Aug 2020
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Director

Functionality and Upgrades

It has been so long since we addressed initial pain points. I know we have ongoing pain points, but...

Aug 2020
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Director

Service and Support

The thing that we really appreciate about Workday is the way they encourage customers to interact...

Aug 2020
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CFO

ROI / Cost (care and feeding)

Workday has contributed positively to ROI. We were able to get better detail, better reporting, and...

Aug 2020
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CFO

Service and Support

There was a struggle with budgeting and planning. I think the vendor could have been more proactive...

Aug 2020
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CFO

Functionality and Upgrades

We struggled with our allocation functionality and building out certain processes. There were some...

Aug 2020
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CIO

Win/Loss - Why they were selected (by current clients)

In determining where we needed to go with our ERP technology, we needed to modernize our experience...

Aug 2020
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CIO

Technology

We had a significant increase in the number of direct deposits as part of the implementation. We...

Aug 2020
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CIO

Future Outlook

We do want to look to make a transition over to the general ledger supply chain side. For us, that...

Aug 2020
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CIO

Implementation and Training

I had a really great experience with Workday’s implementation service and with the additional...

Aug 2020
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CIO

Interfacing and Integration

I think Workday can improve integration based on what I am seeing.

Aug 2020
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CIO

Functionality and Upgrades

I can tell with the design of the user interface that Workday actually decided to spend and invest a...

Aug 2020
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CIO

Service and Support

We haven’t had a bad experience with Workday’s support so far. The vendor is really responsive. I...

Aug 2020
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CIO

Other Observations & Comments

Driving tangible outcomes is really a matter of whether our organization has clear things that we...

Aug 2020
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VP/Other Executive

Service and Support

We are pretty self-sufficient, but the vendor is always answering our questions and providing...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. The vendor is up front with pricing, but...

Aug 2020
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VP/Other Executive

Other Observations & Comments

The vendor has a good knowledge base of what their other clients do. Sometimes we just want to know...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system is very user friendly but is not intuitive. There is some wonkiness, but that is the case...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I need the vendor to create a scheduling tool. We have been with the vendor for a while now, and we...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We don't have a choice about whether to update the product. Updates occur twice a year. That works...

Aug 2020
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VP/Other Executive

Future Outlook

The HR department loves the product, but our leaders want us to move to a single platform, so...

Aug 2020
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Director

Service and Support

We have had a couple of calls with the vendor during the COVID-19 crisis, so I can say that the...

Jun 2020
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Director

Future Outlook

I believe that the product is part of our long-term plans. We aren't going back to our previous...

Jun 2020
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Director

Relationship

The vendor has kept their promises. I like that the vendor has a road map for everything they are...

Jun 2020
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VP/Other Executive

Service and Support

Through COVID-19, Workday has been very proactive in reaching out to push different reports and...

Jun 2020
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VP/Other Executive

Technology

Workday is really good at delivering new technology. I don’t know whether we will have Workday...

Jun 2020
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CNO

ROI / Cost (care and feeding)

I haven't heard anything really negative about Workday in regard to supporting us through COVID-19....

Jun 2020
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CNO

Relationship

At first, we weren't super happy with our partnership with Workday. Over time, Workday has become...

Jun 2020
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Director

Service and Support

If the decision were up to me to purchase a system again, I would start with Workday. Workday has...

Jun 2020
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Director

Future Outlook

We are trying to do some new things with Workday. We are doing some things with their weighted...

Jun 2020
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Director

Functionality and Upgrades

The advanced shipping notice is automated. Things come in, get received, and then get put away. We...

Jun 2020
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Director

Functionality and Upgrades

There are some issues from an accounting point of view. When I build a contract and when I issue an...

Jun 2020
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Director

Functionality and Upgrades

Workday's system is catered to the hospital setting and the supply chain. Workday isn't really the...

Jun 2020
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CIO

Relationship

We are in the middle of a Workday project, and Workday is no Epic. The Workday staff members are not...

Jun 2020
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Director

Functionality and Upgrades

There is a hiccup with Workday’s invoicing. They are working on some of the financial tools, and...

Jun 2020
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Director

Interfacing and Integration

The biggest thing that stands out to me is everything is under one roof. For our integration, we...

Jun 2020
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Director

Relationship

The people at Workday have been amazing. I recently talked to the people that helped us implement...

Jun 2020
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Director

Functionality and Upgrades

The vendor does new updates a few times a year, but if they have a small bug that is a glitch in the...

Jun 2020
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Manager

Relationship

Workday allows customers to brainstorm and vote on enhancements. When we want a feature to be...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would purchase the Workday product again, but that decision is on the hairy edge because many IT...

Jun 2020
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Manager

Relationship

Workday has been a very responsive partner. That is probably our biggest saving grace since the...

Jun 2020
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Manager

Functionality and Upgrades

The system is pretty straightforward. It is on the cloud and is a soft system. We know what our...

Jun 2020
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Manager

Implementation and Training

Workday does a great job with online training and in-person classes. But we basically ran through a...

Jun 2020
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Manager

Future Outlook

The system is pretty easy for end users; it is more complicated on the back end. We were going to...

Jun 2020
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Manager

Lessons Learned

I would tell people that are considering Workday to make sure that their organizations align. They...

Jun 2020
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Manager

Lessons Learned

We worked with implementation partners from a different vendor. I am sure that everyone is up...

Jun 2020
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CIO

Functionality and Upgrades

Our experience with Workday has been maybe a double or a triple instead of a homerun. It isn’t that...

May 2020
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CIO

Other Observations & Comments

Workday’s system is not cheap, and there are a few little things in the way they do their licensing...

May 2020
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Manager

Implementation and Training

The product is not customizable; it is configurable. We had a very rapid deployment, and I would...

May 2020
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Manager

Service and Support

Some of the support that isn’t really within the support scope or statement of work ends up being a...

May 2020
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Manager

ROI / Cost (care and feeding)

I just need to get our leaders to drink the Kool-Aid and really use the product the way it can be...

May 2020
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Manager

Lessons Learned

I would recommend the product with the caveat that if an organization isn’t used to working in the...

May 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Workday in any area except training. It is a challenge to get a...

May 2020
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Manager

Future Outlook

It would be painful and idiotic to switch away from the product. We haven’t even touched the tip of...

May 2020
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Manager

Functionality and Upgrades

I would buy the product again. There is no other vendor out there that does what Workday is doing as...

May 2020
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Manager

Functionality and Upgrades

The product is very different from our previous system. We didn’t go live with the HR and finance...

May 2020
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Manager

Functionality and Upgrades

Workday is very agile when it comes to listening to their customers and implementing revisions or...

May 2020
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Manager

Service and Support

We shifted our direction a few weeks ago due to COVID-19, and we optimized reports to make...

May 2020
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Manager

Service and Support

Considering what Workday has been doing during the crisis, I would give them a high rating....

Apr 2020
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Manager

Functionality and Upgrades

We have been satisfied with Workday so far, but my worry with Workday is that some of the modules...

Apr 2020
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Manager

Other Observations & Comments

There was a lot of change with Workday’s financial management relative to a new chart of accounts...

Apr 2020
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Manager

Functionality and Upgrades

In general, the go-live went very well; we have not had any major issues. We have had very few...

Apr 2020
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Manager

Functionality and Upgrades

Employee Self-Service is very intuitive; folks have found it very easy to use. Manager Self-Service...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I can’t say Workday nickel-and-dimes us, but I have observed that their services are more expensive...

Apr 2020
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VP/Other Executive

Service and Support

Workday has helped us out through the COVID-19 pandemic with tracking and with some reporting that...

Apr 2020
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VP/Other Executive

Relationship

Even though Workday has grown since we first became a customer, we have not really seen any shift in...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Even though Workday is rapidly growing, changing, and offering new functionality, it seems that they...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Workday is very up front about costs. Support is included with everything. So Workday doesn't...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

In our industry, there aren't a lot of people with high-end computer skills. We are in more of a...

Apr 2020
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VP/Other Executive

Relationship

We have a lot of engagement with Workday, but we don’t have as much engagement with VPs and up as we...

Apr 2020