Cybersecurity Is Critical in Today's Environment
Workday HCM, Financial Management, Supply Chain Management
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
VP/Other Executive
I can't think of anything where Workday isn't meeting something that they promised.
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VP/Other Executive
We are probably still on the learning curve, but our supply chain team has struggled a little bit...
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Director
In the past, I would have said that we would not get Workday's system again, but now, I would say we...
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Director
Workday’s people are listening to our problems. They have allowed us to do something that has helped...
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Director
Workday’s initial training was horrible. Workday just had modules for us to watch. If we had...
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Director
Workday's system is not super intuitive, but it works. Things are hidden behind buttons. The system...
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CIO
My frustration with Workday over the years is due to the fact that we have not simplified or...
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CIO
Workday was in the penalty box with us for a while, and then they stepped up. A top executive came...
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CIO
The product has improved. Looking at our Workday project, it is very hard to tease out what is the...
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CIO
Recently, we had new implementation resources and more experienced people coming from Workday. They...
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CIO
Our supply chain people are thrilled. They love the product and think it is awesome. They know that...
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CFO
We are still with Workday, and every day we get happier. The product is really good. It is very...
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CFO
Workday nickel-and-dimes us on everything. They are bad about wanting to charge us for every little...
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CFO
Workday's upgrades aren't really a problem, but the go-live was a bit of a challenge. We had a mixed...
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CFO
Workday's supply chain tool is their least mature product. As we get all the upgrades, we are seeing...
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CFO
I find Workday's system to be really easy to use. I know that others don't find it as easy. The ease...
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CFO
Workday relies on the entity to decide the tangible outcomes in the tool. I don't see Workday as the...
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VP/Other Executive
We could configure the Workday system nine ways to Sunday. We spent significant time discussing...
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VP/Other Executive
Due to Workday’s configurability, there are some things here and there that are a little rough from...
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VP/Other Executive
We transitioned to the Workday product from an old legacy, mainframe-based system. The legacy system...
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Manager
Ultimately, we made the decision to go with Workday because their customer reviews were stronger...
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Manager
We knew at the beginning that the supply chain module was newer for Workday and that it was their...
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Manager
The majority of our struggles have been around the finance side. We feel that there were some key...
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Manager
Unfortunately, we have to engage a third-party vendor to access our Workday financials...
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Manager
We consider Workday to be our primary vendor at this point. They do a great job. We are trying to...
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Manager
Considering the complexity of what is going on with the solution, there are some simple things that...
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Manager
The solution's payroll side is a little older and more mature than its other sides. The vendor...
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CIO
The product is performing the way that we expected it to. We are getting some really good value from...
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CIO
I would like to see an easier and more simplified process for accepting new enhancements for the...
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CIO
The system does not support clinical scheduling. We have to use another vendor for that. If Workday...
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CIO
The development of dashboards has been slow for us. However, that may be as much of a problem with...
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CIO
We have had more outcomes on the financial side, and that reflects our focus and the leadership that...
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CIO
The system has improved because of Workday's commitment to Adaptive Insights and because of their...
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VP/Other Executive
Workday is very good at following up with us when we have service issues.
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Director
There are no options with Workday. We have to upgrade when they are ready, and it is twice a year...
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Director
We actually used a vendor to do the implementation, and they caused us many headaches. I wish we had...
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Director
I like how this system has eliminated several other pieces of software that we were using because it...
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CIO
The grant management functionality needs some work for health systems that have a heavy research...
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CIO
Extracting data out of the system is a challenge. I know that the system has lots of built-in...
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CIO
Workday has been one of the best vendors I have ever worked with. With cloud vendors, customers have...
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CPO/CHRO
Workday’s implementation was very big and difficult. A big part of that was our ability to staff and...
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CPO/CHRO
The thing with Workday is the day we buy the solution, regardless of whether we can use it, we are...
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CPO/CHRO
There were a lot of really dark and painful points. But I am trying to focus on the outcome, and we...
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CPO/CHRO
On our Workday implementation, the vendor did work to correct this, but the customer experience...
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Analyst/Coordinator
The solution's functionality meets our needs. I like that I can branch out and find things in the...
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Analyst/Coordinator
Workday could have a better assessment of the impact that their upgrades are going to have. It is...
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Analyst/Coordinator
The biggest problem with Workday is that they are such a big vendor that we don't expect any...
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CIO
We haven't been working with the vendor for very long, but I had experiences with them in my...
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Director
Our HR department wasn’t ever really thrilled with the ERP product from our previous vendor. We were...
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Director
There are some things that are very different about the Workday product that we have been challenged...
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Director
The product has been out there for a long time. It is a well-developed, mature product. For the most...
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Director
Our challenges are mostly with people who are administering in the system. One of the issues is the...
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Director
Workday takes a lot of feedback from their clients and really does turn that into improvements and...
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Director
I know other people using Workday's system who have had some of the same challenges we have had....
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CIO
I am thinking we have something close to everything that Workday is doing. We have the full suite....
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CIO
The person who directs our supply chain is normally against signing long contracts, but we just...
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CIO
Going through the renewal process with Workday took work. We negotiated with the vendor. They tried...
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CIO
One thing that I didn't see yet with Workday is advanced-healthcare scheduling. For example, if...
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CIO
Not everybody is doing their supply chain with Workday. At least in healthcare, the supply chain is...
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Director
The supply chain side is extremely immature and has a lot of limitations. When Workday does their...
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Director
Workday’s system is not ready for an organization of our size, so we have experienced a lot of...
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Director
Workday’s implementation is built around having a dedicated implementation team, and they do not...
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Director
Workday has absolutely no out-of-the-box integrations ready to go. Every integration is probably 80%...
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Director
User screens are poorly designed and require an extensive number of mouse clicks to complete a...
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Director
What we have seen over the past year or so are incremental improvements. Unfortunately, I am not...
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Director
Initially, Workday’s responsiveness has been terrible. But that is also one of the things that they...
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VP/Other Executive
Workday was missing some experience in being an implementation partner. I do recognize the...
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VP/Other Executive
There are a lot of limitations to the functionality of Workday’s product. In specific areas, we can...
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VP/Other Executive
There are a lot of things in Workday’s software that may have design limitations, so when those are...
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VP/Other Executive
Our launch was extremely successful. One of the ways I measure that is by how I feel when I close...
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VP/Other Executive
We are where we expected to be at this point with Workday. We always have goals to be better, but...
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VP/Other Executive
What we have experienced on the transactional side has not been great. The screens are clunky, and...
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VP/Other Executive
Workday has been very engaged when we tell them about where our issues are and what our thoughts are...
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VP/Other Executive
My biggest frustration is Workday can’t deliver fast enough. But that is because we had automation...
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VP/Other Executive
We would have to give Workday’s executive involvement a pretty high mark. We have their leadership...
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VP/Other Executive
We wanted to have a vision and a partner that could take us into the future. We decided Workday was...
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VP/Other Executive
Organizations should be aware of what is required to implement and support Workday’s software. One...
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VP/Other Executive
Since we have made our decision to start working with Workday, there has been quite a lean into...
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VP/Other Executive
Workday is very straightforward, honest, and absolutely keeps promises. If anything, they probably...
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VP/Other Executive
With the way we structured our contractual relationship, getting our money’s worth is solid....
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CIO
The vendor could really improve on the end-user training. There is very little end-user training....
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CIO
Workday is pretty up front with their costs. The system is expensive, but we know that it is going...
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CIO
Workday's product quality is pretty good, and I feel like it is going to get better because the...
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CIO
Workday is pretty proactive in their communication. The vendor's executives are really engaged. They...
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VP/Other Executive
Overall, the product performs well and is scalable. Our organization has grown, and the system seems...
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VP/Other Executive
When the vendor came out to sell us the product, they said it does certain things, and we haven’t...
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VP/Other Executive
The system has a lot of functionality and features, and it is very configurable. There is a lot of...
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CIO
Workday’s technology works well. I never get calls about outages or trouble. When there are...
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CIO
Finance was not feeling the love with Workday's system initially. It was a tough slog getting folks...
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CIO
There is a lot to celebrate with Workday. Our bet on the vendor was huge, but everyone now agrees...
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CIO
Workday is abysmal during the contracting process. Workday is the most difficult and awful vendor to...
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Manager
Workday's system is down when there are updates, and the system is unavailable when we really need it....
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Manager
I would purchase Workday's system again. That is one of the things that works well. I haven't really...
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Manager
The product is not incredibly user friendly if the user doesn't have a lot of computer experience. I...
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Manager
Anytime I need help from Workday, I can use their chat button. There are some things we only have to...
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Manager
I don't have any qualms at all about the system. It works well. I get my money's worth out of the product....
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Manager
Workday puts out information every year about how to document receiving the flu shot. However, I...
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Manager
We get paid money, but we also get paid in benefits. Workday actually breaks things down for us....
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Manager
The product has security features. We have to change our password every so often. The product makes...
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Manager
Workday Planning allows us to drill down to find specific details as to why the variances are happening....
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Manager
Workday really gave us a big lift from what we were using. Our previous homegrown system was very...
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Manager
It is harder to change some of the business processes with Workday than we thought it would be. Once...
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Manager
It is difficult to get Workday consultants with knowledge on how to use Workday Planning in an HRIS....
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Manager
We have to pay Workday a lot for training. I have learned more by just using the system, looking at...
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CIO
With our previous vendor’s licensing model, we were not paying for maintenance. That was a huge cost...
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CIO
The solution ties us very closely into the clinical world of our system platform. Workday's software...
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Analyst/Coordinator
Workday is continually improving their technology and adding AI. We have dealt with some very...
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Analyst/Coordinator
I am an extremely critical person in terms of what is promised versus what is delivered, and I would...
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Analyst/Coordinator
The Workday recruiting piece has been dismal. The processes for hiring and onboarding people are...
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Analyst/Coordinator
Workday's recommendations for vendors to help with the implementation didn't seem appropriate. We...
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Director
Training is an area where Workday can really improve on that. The vendor needs to have their...
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Director
Since the product is changing so much, the vendor is just struggling to not work on getting those...
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Director
This product is the vendor's newest module. There was a release in September and March. We went...
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Director
The product is so configurable and has so much available. I had a vision of what I wanted for the...
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Director
I have implemented and worked with other systems, and I would choose Workday's product. One reason...
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Director
Workday executives were available to me via phone, text, and email. The vendor always responded in a...
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Director
We really have seen some tangible changes here that have made our work life and business life better...
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VP/Other Executive
I would absolutely recommend Workday. I put them on a short list for anybody that is an employer and...
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VP/Other Executive
The recruiting model needs to be beefed up. There are several capabilities that need to be brought...
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VP/Other Executive
We use Workday Planning to rebuild structures all the time. That is one of the reasons I selected...
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VP/Other Executive
Workday doesn't miss when they release features and capabilities. Workday does a good job of...
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VP/Other Executive
When we have used Workday as the implementer, the implementations have gone without a hitch. Workday...
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VP/Other Executive
Workday's technology is right on the bleeding edge and beautiful. There are built-in robotics, and...
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VP/Other Executive
Workday is very proactive, so we are in constant conversation with them about emerging capabilities...
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VP/Other Executive
I didn't really see any noteworthy changes from the vendor during the COVID-19 crisis. We were able...
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VP/Other Executive
There are things that the vendor does okay, but I find the interface really kludgy. The system is...
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VP/Other Executive
We should be able to do our annual review process in a product like this product, but we do not. We...
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COO
Workday is a very good partner. They do rotate good people in and out, but the folks who have been...
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COO
One of Workday's weaknesses is that they tell us that finance just works, but we talked to two other...
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Manager
Workday is pretty new to healthcare when it comes to the supply chain. We delayed our implementation...
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Manager
Workday provides us visibility into real-time data rather than having to request information or...
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Manager
We have definitely seen cost savings on the A/P side. During the COVID-19 crisis, we furloughed a...
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Manager
Workday is new to healthcare. Other vendors' solutions that have been around forever are pretty...
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Manager
I have never worked with a supplier or a vendor that was like a partner. The supplier is always...
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Manager
Workday has huge potential if organizations have the skill sets in-house. If they don’t, they have...
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Manager
Feature releases are twice a year with Workday. I have worked with many companies that hadn’t...
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Manager
Training for us has been a little problematic. It is hard to take it all in in one class. We kind of...
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Analyst/Coordinator
When I put in a ticket, the vendor is really proactive about that. They respond right away. I am...
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Analyst/Coordinator
If supply chain were out of the picture, I would recommend Workday more. Things with the supply...
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Analyst/Coordinator
I predict that we will be satisfied with the vendor a year from now. They are constantly improving...
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Analyst/Coordinator
I would tell others that Workday's system is great for HR. The system is easy to use and is really...
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Analyst/Coordinator
One thing that isn't good is that we have an item master. Some fields can't be changed. The item...
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Analyst/Coordinator
I have a lot of concerns that prevent the Workday system from being the great product it could be....
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Analyst/Coordinator
Workday does a great job of listening to their customers. We can submit ideas to their website, and...
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Analyst/Coordinator
Workday's supply chain piece isn't used by many healthcare organizations yet. I report things that...
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Analyst/Coordinator
We know to take things not off the purchase order but off the requisition, but that is a bit of a...
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Analyst/Coordinator
If the decision were up to me, I would purchase the system again. I like the HR side and the...
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Analyst/Coordinator
Workday didn't really have implementation people. We bought the product, and we could have had...
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Analyst/Coordinator
The vendor could improve their supply chain and customer service. Those are the only things that...
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Analyst/Coordinator
We have a lot of integration. We only needed help with the system's integration once, and the person...
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VP/Other Executive
When I go to Workday to get a problem fixed, they don’t say they are going to charge me. That is all...
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VP/Other Executive
Workday offers training everywhere. They are flexible. In this COVID-19 world, of course, everybody...
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VP/Other Executive
Workday is pretty good about letting us know what they can do and can't do. We have a lot of...
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VP/Other Executive
Workday provides a few updates per year, but everybody is on the same release. We are given a notice...
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VP/Other Executive
Workday has done everything that they told us they would do.
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VP/Other Executive
People know about Workday’s license and structure before they buy the product; that information is...
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VP/Other Executive
Workday's system is certainly an improvement compared to our previous system. But that is dependent...
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VP/Other Executive
We have to have good change management to train people and make sure those people adopt the product....
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VP/Other Executive
Workday has done a good job of being very selective about their implementation partners. That is a...
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CFO
Our HR people will never use anything but Workday's system. We are on the bread-and-butter system...
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CFO
The difference between customer service from Workday and other vendors is night and day. When I...
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CFO
We don't do a lot of training. Workday's system is based on the idea that we shouldn't need a lot of...
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CFO
The solution used to be very cumbersome, but it had an uptick in functionality. People want the...
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CIO
We have gone through an upgrade, and we are about to do another one soon. Workday is well organized...
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CIO
Receiving our money’s worth remains to be determined because we are so early in the process....
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CIO
In terms of nickel-and-diming, it is hard for me to say yes or no. I am going to have to say that...
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CIO
Workday's delivered reports are fine, but we have a data warehouse. We are having a really hard time...
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CIO
In terms of support through the COVID-19 crisis, the team that we work with at Workday is very...
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VP/Other Executive
On a scale of one to nine, I would give Workday’s support through the COVID-19 crisis a score of a...
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VP/Other Executive
We are still stabilizing in the system, but I would buy the system again a million times over. The...
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VP/Other Executive
Workday required us to get people certified or trained early in the implementation, and the training...
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VP/Other Executive
We have Workday’s lowest level of support. We have the lowest package, so if we are having a...
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VP/Other Executive
We really love the system. It has done great things for us as an organization to take our health...
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Director
In the beginning stages, there was a high-level executive engaged with our CFO. To the best of my...
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Director
On the HR side, the system is highly developed. It is a good tool. The breadth of solutions is what...
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Director
There are a number of things the solutions do really well and a number of things that we are working...
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Director
The ROI has been certainly positive. Workday has been parallel with our growing business. They have...
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Director
Workday was the implementation partner when we implemented. Their training was really good.
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Director
The variances are pretty dramatic. The system is mostly managed by the HR and finance teams. The...
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Director
There were a couple of times last year when we were looking to do something and Workday was just...
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Director
Workday is a great product company, but they are not necessarily great at lending a hand to their...
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Director
The system is efficient because we don’t have to ask a lot of questions. People can just get what...
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Director
Workday's system is a ticketing system. If we have an issue, the main support contacts can file a...
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Director
I had a meeting with an executive who was interested in how we were dealing with a certain issue...
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Director
We have received our money’s worth with Workday. We basically limited all infrastructure to support...
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Manager
When the COVID-19 pandemic hit, Workday reached out to us to provide some of the materials that we needed....
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Manager
Workday has been a fantastic partner to us as we have implemented their system. We leveraged Workday...
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Manager
Workday has a whole training library. We did some of their online, self-paced training. In our...
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Manager
This solution is a fully integrated SaaS model. That is how the vendor sells this product. Based on...
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Manager
I was contacted by our Workday sales manager and our customer success executive to make sure that...
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Manager
We looked at Workday’s product because of the vendor’s status within the market and the rating of...
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Manager
When looking for a solution, our end users felt like Workday’s system was intuitive. They felt that,...
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Director
Workday is very accessible and easy to work with. Their support model works very well, and they are...
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Director
Our relationship with Workday is positive. We have regular contact with our account managers. These...
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Director
This solution has a single platform across all clients and industries. This allows the vendor to...
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Director
Workday provides weekly feature updates whether we are ready or not. We can defer some of these...
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VP/Other Executive
Doing the train-the-trainer process, we were feeling a little exposed by not having deep expertise....
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VP/Other Executive
Workday nickels-and-dimes. And they are extremely difficult to negotiate with.
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VP/Other Executive
The solution is working very well. Workday did promise the sun and the moon. So our expectations are...
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VP/Other Executive
Workday impacted us unintentionally in one area. Neither our organization or Workday fully...
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VP/Other Executive
Workday does an extremely good job because they lay out the outcomes as part of the implementation....
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VP/Other Executive
I would strongly recommend Workday to others. We have many times overlooked that doing something...
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VP/Other Executive
We had a mostly virtual implementation, which went really well, and we are really enjoying the...
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VP/Other Executive
The fundamental reason for us moving to the solution wasn’t any one feature or function. It was the...
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VP/Other Executive
I fought against moving to Workday’s system for a long time because of the cost. It is very costly....
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CIO
Workday mostly charges us for implementation. They don't charge us for the simple things. Everything...
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Manager
Workday has really improved their online community since we first went live. The vendor listens to...
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Manager
We can go to Workday's online community and look at the upgrades. There are videos for each upgrade...
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Manager
Workday's training is excellent. However, when we put in a new module, our organization trains our...
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Manager
We didn't know how complicated Workday's configuration pieces would be. Creating business processes,...
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CIO
If users don't stay current with the solution, the vendor will give them an upgrade to make them...
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CIO
Workday is one of the best organizations that I have worked with. I have good relationships with the...
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CIO
Workday has a very robust training and education program. They have done a really good job with...
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CIO
Workday has very good products. The vendor does a lot of rigorous testing and has made great...
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