Workday HCM, Financial Management, Supply Chain Management Comments

 

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User Commentary

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CIO

Functionality and Upgrades

Finance was not feeling the love with Workday's system initially. It was a tough slog getting folks...

Jan 2021
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CIO

Functionality and Upgrades

There is a lot to celebrate with Workday. Our bet on the vendor was huge, but everyone now agrees...

Jan 2021
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CIO

Sales and Contracting

Workday is abysmal during the contracting process. Workday is the most difficult and awful vendor to...

Jan 2021
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Manager

Functionality and Upgrades

Workday's system is down when there are updates, and the system is unavailable when we really need it....

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

I would purchase Workday's system again. That is one of the things that works well. I haven't really...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

The product is not incredibly user friendly if the user doesn't have a lot of computer experience. I...

Jan 2021
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Manager

Service and Support

Anytime I need help from Workday, I can use their chat button. There are some things we only have to...

Jan 2021
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Manager

ROI / Cost (care and feeding)

I don't have any qualms at all about the system. It works well. I get my money's worth out of the product....

Jan 2021
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Manager

Lessons Learned

Workday puts out information every year about how to document receiving the flu shot. However, I...

Jan 2021
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Manager

Functionality and Upgrades

We get paid money, but we also get paid in benefits. Workday actually breaks things down for us....

Jan 2021
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Manager

Functionality and Upgrades

The product has security features. We have to change our password every so often. The product makes...

Jan 2021
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Manager

Functionality and Upgrades

Workday Planning allows us to drill down to find specific details as to why the variances are happening....

Jan 2021
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Manager

Future Outlook

Workday really gave us a big lift from what we were using. Our previous homegrown system was very...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

It is harder to change some of the business processes with Workday than we thought it would be. Once...

Jan 2021
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Manager

Service and Support

It is difficult to get Workday consultants with knowledge on how to use Workday Planning in an HRIS....

Jan 2021
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Manager

Implementation and Training

We have to pay Workday a lot for training. I have learned more by just using the system, looking at...

Jan 2021
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CIO

Functionality and Upgrades

With our previous vendor’s licensing model, we were not paying for maintenance. That was a huge cost...

Jan 2021
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CIO

Interfacing and Integration

The solution ties us very closely into the clinical world of our system platform. Workday's software...

Jan 2021
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Analyst/Coordinator

Technology

Workday is continually improving their technology and adding AI. We have dealt with some very...

Jan 2021
 Helpful

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Analyst/Coordinator

Sales and Contracting

I am an extremely critical person in terms of what is promised versus what is delivered, and I would...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The Workday recruiting piece has been dismal. The processes for hiring and onboarding people are...

Jan 2021
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Analyst/Coordinator

Implementation and Training

Workday's recommendations for vendors to help with the implementation didn't seem appropriate. We...

Jan 2021
 Helpful

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Director

Implementation and Training

Training is an area where Workday can really improve on that. The vendor needs to have their...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

Since the product is changing so much, the vendor is just struggling to not work on getting those...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

This product is the vendor's newest module. There was a release in September and March. We went...

Dec 2020
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Director

Service and Support

The product is so configurable and has so much available. I had a vision of what I wanted for the...

Dec 2020
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Director

Functionality and Upgrades

I have implemented and worked with other systems, and I would choose Workday's product. One reason...

Dec 2020
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Director

Relationship

Workday executives were available to me via phone, text, and email. The vendor always responded in a...

Dec 2020
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Director

Functionality and Upgrades

We really have seen some tangible changes here that have made our work life and business life better...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would absolutely recommend Workday. I put them on a short list for anybody that is an employer and...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The recruiting model needs to be beefed up. There are several capabilities that need to be brought...

Dec 2020
 Helpful

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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We use Workday Planning to rebuild structures all the time. That is one of the reasons I selected...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

Workday doesn't miss when they release features and capabilities. Workday does a good job of...

Dec 2020
 Helpful

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VP/Other Executive

Implementation and Training

When we have used Workday as the implementer, the implementations have gone without a hitch. Workday...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Workday's technology is right on the bleeding edge and beautiful. There are built-in robotics, and...

Dec 2020
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VP/Other Executive

Relationship

Workday is very proactive, so we are in constant conversation with them about emerging capabilities...

Dec 2020
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VP/Other Executive

Service and Support

I didn't really see any noteworthy changes from the vendor during the COVID-19 crisis. We were able...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are things that the vendor does okay, but I find the interface really kludgy. The system is...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We should be able to do our annual review process in a product like this product, but we do not. We...

Dec 2020
 Helpful

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COO

Relationship

Workday is a very good partner. They do rotate good people in and out, but the folks who have been...

Dec 2020
 Helpful

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COO

Service and Support

One of Workday's weaknesses is that they tell us that finance just works, but we talked to two other...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Workday is pretty new to healthcare when it comes to the supply chain. We delayed our implementation...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Workday provides us visibility into real-time data rather than having to request information or...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have definitely seen cost savings on the A/P side. During the COVID-19 crisis, we furloughed a...

Dec 2020
 Helpful

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Manager

Other Observations & Comments

Workday is new to healthcare. Other vendors' solutions that have been around forever are pretty...

Dec 2020
 Helpful

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Manager

Relationship

I have never worked with a supplier or a vendor that was like a partner. The supplier is always...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Workday has huge potential if organizations have the skill sets in-house. If they don’t, they have...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Feature releases are twice a year with Workday. I have worked with many companies that hadn’t...

Dec 2020
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Manager

Implementation and Training

Training for us has been a little problematic. It is hard to take it all in in one class. We kind of...

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

When I put in a ticket, the vendor is really proactive about that. They respond right away. I am...

Dec 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

If supply chain were out of the picture, I would recommend Workday more. Things with the supply...

Dec 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I predict that we will be satisfied with the vendor a year from now. They are constantly improving...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would tell others that Workday's system is great for HR. The system is easy to use and is really...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

One thing that isn't good is that we have an item master. Some fields can't be changed. The item...

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

I have a lot of concerns that prevent the Workday system from being the great product it could be....

Dec 2020
 Helpful

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Analyst/Coordinator

Relationship

Workday does a great job of listening to their customers. We can submit ideas to their website, and...

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

Workday's supply chain piece isn't used by many healthcare organizations yet. I report things that...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We know to take things not off the purchase order but off the requisition, but that is a bit of a...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. I like the HR side and the...

Dec 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Workday didn't really have implementation people. We bought the product, and we could have had...

Dec 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor could improve their supply chain and customer service. Those are the only things that...

Dec 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We have a lot of integration. We only needed help with the system's integration once, and the person...

Dec 2020
 Helpful

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VP/Other Executive

Service and Support

When I go to Workday to get a problem fixed, they don’t say they are going to charge me. That is all...

Dec 2020
 Helpful

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VP/Other Executive

Implementation and Training

Workday offers training everywhere. They are flexible. In this COVID-19 world, of course, everybody...

Dec 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Workday is pretty good about letting us know what they can do and can't do. We have a lot of...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Workday provides a few updates per year, but everybody is on the same release. We are given a notice...

Dec 2020
 Helpful

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VP/Other Executive

Service and Support

Workday has done everything that they told us they would do.

Dec 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

People know about Workday’s license and structure before they buy the product; that information is...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Workday's system is certainly an improvement compared to our previous system. But that is dependent...

Dec 2020
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VP/Other Executive

Lessons Learned

We have to have good change management to train people and make sure those people adopt the product....

Dec 2020
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VP/Other Executive

Implementation and Training

Workday has done a good job of being very selective about their implementation partners. That is a...

Dec 2020
 Helpful

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CFO

Functionality and Upgrades

Our HR people will never use anything but Workday's system. We are on the bread-and-butter system...

Nov 2020
 Helpful

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CFO

Service and Support

The difference between customer service from Workday and other vendors is night and day. When I...

Nov 2020
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CFO

Functionality and Upgrades

We don't do a lot of training. Workday's system is based on the idea that we shouldn't need a lot of...

Nov 2020
 Helpful

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CFO

Functionality and Upgrades

The solution used to be very cumbersome, but it had an uptick in functionality. People want the...

Nov 2020
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CIO

Functionality and Upgrades

We have gone through an upgrade, and we are about to do another one soon. Workday is well organized...

Nov 2020
 Helpful

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CIO

Lessons Learned

Receiving our money’s worth remains to be determined because we are so early in the process....

Nov 2020
 Helpful

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CIO

Lessons Learned

In terms of nickel-and-diming, it is hard for me to say yes or no. I am going to have to say that...

Nov 2020
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CIO

Functionality and Upgrades

Workday's delivered reports are fine, but we have a data warehouse. We are having a really hard time...

Nov 2020
 Helpful

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CIO

Relationship

In terms of support through the COVID-19 crisis, the team that we work with at Workday is very...

Nov 2020
 Helpful

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VP/Other Executive

Service and Support

On a scale of one to nine, I would give Workday’s support through the COVID-19 crisis a score of a...

Nov 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are still stabilizing in the system, but I would buy the system again a million times over. The...

Nov 2020
 Helpful

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VP/Other Executive

Implementation and Training

Workday required us to get people certified or trained early in the implementation, and the training...

Nov 2020
 Helpful

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VP/Other Executive

Service and Support

We have Workday’s lowest level of support. We have the lowest package, so if we are having a...

Nov 2020
 Helpful

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VP/Other Executive

Future Outlook

We really love the system. It has done great things for us as an organization to take our health...

Nov 2020
 Helpful

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Director

Relationship

In the beginning stages, there was a high-level executive engaged with our CFO. To the best of my...

Nov 2020
 Helpful

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Director

Technology

On the HR side, the system is highly developed. It is a good tool. The breadth of solutions is what...

Nov 2020
 Helpful

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Director

Interfacing and Integration

There are a number of things the solutions do really well and a number of things that we are working...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The ROI has been certainly positive. Workday has been parallel with our growing business. They have...

Nov 2020
 Helpful

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Director

Implementation and Training

Workday was the implementation partner when we implemented. Their training was really good.

Nov 2020
 Helpful

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Director

Other Observations & Comments

The variances are pretty dramatic. The system is mostly managed by the HR and finance teams. The...

Nov 2020
 Helpful

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Director

Future Outlook

There were a couple of times last year when we were looking to do something and Workday was just...

Nov 2020
 Helpful

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Director

Service and Support

Workday is a great product company, but they are not necessarily great at lending a hand to their...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The system is efficient because we don’t have to ask a lot of questions. People can just get what...

Nov 2020
 Helpful

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Director

Service and Support

Workday's system is a ticketing system. If we have an issue, the main support contacts can file a...

Nov 2020
 Helpful

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Director

Relationship

I had a meeting with an executive who was interested in how we were dealing with a certain issue...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have received our money’s worth with Workday. We basically limited all infrastructure to support...

Nov 2020
 Helpful

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Manager

Service and Support

When the COVID-19 pandemic hit, Workday reached out to us to provide some of the materials that we needed....

Nov 2020
 Helpful

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Manager

Implementation and Training

Workday has been a fantastic partner to us as we have implemented their system. We leveraged Workday...

Nov 2020
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Manager

Implementation and Training

Workday has a whole training library. We did some of their online, self-paced training. In our...

Nov 2020
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Manager

Interfacing and Integration

This solution is a fully integrated SaaS model. That is how the vendor sells this product. Based on...

Nov 2020
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Manager

Implementation and Training

I was contacted by our Workday sales manager and our customer success executive to make sure that...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We looked at Workday’s product because of the vendor’s status within the market and the rating of...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

When looking for a solution, our end users felt like Workday’s system was intuitive. They felt that,...

Nov 2020
 Helpful

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Director

Service and Support

Workday is very accessible and easy to work with. Their support model works very well, and they are...

Nov 2020
 Helpful

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Director

Relationship

Our relationship with Workday is positive. We have regular contact with our account managers. These...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

This solution has a single platform across all clients and industries. This allows the vendor to...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Workday provides weekly feature updates whether we are ready or not. We can defer some of these...

Nov 2020
 Helpful

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VP/Other Executive

Implementation and Training

Doing the train-the-trainer process, we were feeling a little exposed by not having deep expertise....

Nov 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Workday nickels-and-dimes. And they are extremely difficult to negotiate with.

Nov 2020
 Helpful

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VP/Other Executive

Sales and Contracting

The solution is working very well. Workday did promise the sun and the moon. So our expectations are...

Nov 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Workday impacted us unintentionally in one area. Neither our organization or Workday fully...

Nov 2020
 Helpful

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VP/Other Executive

Implementation and Training

Workday does an extremely good job because they lay out the outcomes as part of the implementation....

Nov 2020
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VP/Other Executive

Lessons Learned

I would strongly recommend Workday to others. We have many times overlooked that doing something...

Nov 2020
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VP/Other Executive

Implementation and Training

We had a mostly virtual implementation, which went really well, and we are really enjoying the...

Nov 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The fundamental reason for us moving to the solution wasn’t any one feature or function. It was the...

Nov 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I fought against moving to Workday’s system for a long time because of the cost. It is very costly....

Nov 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Workday mostly charges us for implementation. They don't charge us for the simple things. Everything...

Oct 2020
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Manager

Service and Support

Workday has really improved their online community since we first went live. The vendor listens to...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We can go to Workday's online community and look at the upgrades. There are videos for each upgrade...

Oct 2020
 Helpful

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Manager

Implementation and Training

Workday's training is excellent. However, when we put in a new module, our organization trains our...

Oct 2020
 Helpful

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Manager

Interfacing and Integration

We didn't know how complicated Workday's configuration pieces would be. Creating business processes,...

Oct 2020
 Helpful

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CIO

Other Observations & Comments

If users don't stay current with the solution, the vendor will give them an upgrade to make them...

Oct 2020
 Helpful

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CIO

Relationship

Workday is one of the best organizations that I have worked with. I have good relationships with the...

Oct 2020
 Helpful

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CIO

Implementation and Training

Workday has a very robust training and education program. They have done a really good job with...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

Workday has very good products. The vendor does a lot of rigorous testing and has made great...

Oct 2020
 Helpful

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Manager

Future Outlook

The product is part of our long-term plans. I don’t foresee us moving away from the vendor in the...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We didn’t use the vendor’s implementation services; we went with an outside vendor instead. The...

Oct 2020
 Helpful

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Manager

Implementation and Training

The vendor has done pretty well with training. They have done better recently with COVID-19 and...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

The product is still maturing. Anytime people are talking about a huge enterprise system that covers...

Oct 2020
 Helpful

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Manager

Service and Support

The vendor does very well with delivering new technology. I have been impressed with their support....

Oct 2020
 Helpful

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Manager

Relationship

The product is awesome at driving tangible outcomes. The product is awesome, and the vendor is...

Oct 2020
 Helpful

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CIO

Implementation and Training

We went live less than a year ago, and that was challenging for us. I don't know whether Workday was...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

The system works. During COVID-19, there were things that I never would have been able to do in our...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

Workday is still working on the inventory system. The core inventory works well, but the picking and...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

In terms of reaching out to help us find solutions to issues and problems, I don't really see a lot...

Oct 2020
 Helpful

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CEO/President

Relationship

Workday has annual in-person meetups. One of our employees has gone to those and has found those...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

We do regular upgrades. We had one significant upgrade to a specific module that I got really...

Oct 2020
 Helpful

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CEO/President

Relationship

If Workday has provided a vision about where they are going with their product, I haven't heard it...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I would buy Workday's system again. I have worked with other vendors. We kind of have a joke in HR...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We pay more to Workday than what we get from them. They have been able to get away with their prices...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

There is some automation that we have asked Workday to do, so in that sense, Workday is above...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

There are a lot of other things that Workday could do. They could be more connected to the customer...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The only reason we are doing as well as we are with the product is that we have a person that really...

Oct 2020
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CEO/President

Relationship

Overall, everything works well. The one thing that Workday needs to focus on a little bit more is...

Oct 2020
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CEO/President

Functionality and Upgrades

From a system perspective, one of the things we have struggled with since day one with Workday's...

Oct 2020
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CEO/President

Functionality and Upgrades

I have been pleased with the user interface. The dashboards that we have are way ahead of where we...

Oct 2020
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CEO/President

Functionality and Upgrades

The model that Workday deploys is brilliant. Every other ERP vendor is envious of the model because...

Oct 2020
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CEO/President

Relationship

Workday could do better at being a partner. I know that when Workday interacted with my team members...

Oct 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The Workday ERP payment structure is based on full-time employees and the type of full-time...

Oct 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We haven't really dealt with any Workday executives in quite some time. We don't really use Workday...

Oct 2020
 Helpful

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VP/Other Executive

Implementation and Training

I have been pretty impressed with the ongoing training from Workday. Training is always difficult...

Oct 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I would recommend the Workday system to other people as long as they are willing to pay money for...

Oct 2020
 Helpful

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Director

Other Observations & Comments

Workday has a different vernacular than what we are used to. I don’t know whether the vernacular was...

Sep 2020
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Director

Implementation and Training

I would advise Workday to have an early orientation for the end users. Our training materials were...

Sep 2020
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Director

Service and Support

The IT director that was over the implementation was the IT director that was assigned to support...

Sep 2020
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Director

Other Observations & Comments

We are still trying to understand the system. It has been frustrating for a lot of people. But I...

Sep 2020
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CFO

Functionality and Upgrades

Workday’s system was very expensive to bring live, so I don't plan to dump it soon. There is no plan...

Sep 2020
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CFO

Functionality and Upgrades

Workday’s system is overkill for an organization of our size. I don't think it is a bad product for...

Sep 2020
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CFO

Functionality and Upgrades

Workday probably oversold the system. We have multiple locations that are on the common paymaster,...

Sep 2020
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CFO

Implementation and Training

Workday doesn't really implement. They made us go find someone else. Workday could improve the ease...

Sep 2020
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CFO

Functionality and Upgrades

Workday’s reporting is not very user friendly. It is hard to adjust a report. I have to start over....

Sep 2020
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CFO

Functionality and Upgrades

Workday’s upgrade process seems to be pretty good.

Sep 2020
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CFO

Service and Support

Workday doesn’t really provide ongoing support. They have a person who emails me once in a while and...

Sep 2020
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CFO

Functionality and Upgrades

The only people who seem to like the system are the HR people. That is because it pushes their work...

Sep 2020
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CFO

ROI / Cost (care and feeding)

I would tell someone looking at the system that it is way too expensive and way too much of a...

Sep 2020
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Director

Service and Support

We haven’t made any changes during COVID-19 with the support from Workday, but they have provided a...

Aug 2020
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Director

Implementation and Training

Workday has come a long way with their implementations. They even have a healthcare-specific...

Aug 2020
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Director

Service and Support

The vendor is very up front about what the system is and what they do and don’t do. That is great....

Aug 2020
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Director

Interfacing and Integration

We need a lot of extra support with our integrations. The solution's integration is not as seamless...

Aug 2020
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Director

Sales and Contracting

Workday is very proactive. They are constantly developing or purchasing new technologies to meet...

Aug 2020
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Director

Service and Support

We don’t use Workday a ton for their support. They have a community page that we use pretty heavily,...

Aug 2020
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Director

Service and Support

We don’t really have a clear path to the vendor's executive team. We have the appropriate...

Aug 2020
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Director

Functionality and Upgrades

It has been so long since we addressed initial pain points. I know we have ongoing pain points, but...

Aug 2020
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Director

Service and Support

The thing that we really appreciate about Workday is the way they encourage customers to interact...

Aug 2020
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CFO

ROI / Cost (care and feeding)

Workday has contributed positively to ROI. We were able to get better detail, better reporting, and...

Aug 2020
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CFO

Service and Support

There was a struggle with budgeting and planning. I think the vendor could have been more proactive...

Aug 2020
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CFO

Functionality and Upgrades

We struggled with our allocation functionality and building out certain processes. There were some...

Aug 2020
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CIO

Win/Loss - Why they were selected (by current clients)

In determining where we needed to go with our ERP technology, we needed to modernize our experience...

Aug 2020
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CIO

Technology

We had a significant increase in the number of direct deposits as part of the implementation. We...

Aug 2020
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CIO

Future Outlook

We do want to look to make a transition over to the general ledger supply chain side. For us, that...

Aug 2020
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CIO

Implementation and Training

I had a really great experience with Workday’s implementation service and with the additional...

Aug 2020
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CIO

Interfacing and Integration

I think Workday can improve integration based on what I am seeing.

Aug 2020
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CIO

Functionality and Upgrades

I can tell with the design of the user interface that Workday actually decided to spend and invest a...

Aug 2020
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CIO

Service and Support

We haven’t had a bad experience with Workday’s support so far. The vendor is really responsive. I...

Aug 2020
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CIO

Other Observations & Comments

Driving tangible outcomes is really a matter of whether our organization has clear things that we...

Aug 2020
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VP/Other Executive

Service and Support

We are pretty self-sufficient, but the vendor is always answering our questions and providing...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. The vendor is up front with pricing, but...

Aug 2020
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VP/Other Executive

Other Observations & Comments

The vendor has a good knowledge base of what their other clients do. Sometimes we just want to know...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system is very user friendly but is not intuitive. There is some wonkiness, but that is the case...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I need the vendor to create a scheduling tool. We have been with the vendor for a while now, and we...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We don't have a choice about whether to update the product. Updates occur twice a year. That works...

Aug 2020
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VP/Other Executive

Future Outlook

The HR department loves the product, but our leaders want us to move to a single platform, so...

Aug 2020
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Director

Service and Support

We have had a couple of calls with the vendor during the COVID-19 crisis, so I can say that the...

Jun 2020
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Director

Future Outlook

I believe that the product is part of our long-term plans. We aren't going back to our previous...

Jun 2020
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Director

Relationship

The vendor has kept their promises. I like that the vendor has a road map for everything they are...

Jun 2020
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VP/Other Executive

Service and Support

Through COVID-19, Workday has been very proactive in reaching out to push different reports and...

Jun 2020
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VP/Other Executive

Technology

Workday is really good at delivering new technology. I don’t know whether we will have Workday...

Jun 2020
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CNO

ROI / Cost (care and feeding)

I haven't heard anything really negative about Workday in regard to supporting us through COVID-19....

Jun 2020
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CNO

Relationship

At first, we weren't super happy with our partnership with Workday. Over time, Workday has become...

Jun 2020
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Director

Service and Support

If the decision were up to me to purchase a system again, I would start with Workday. Workday has...

Jun 2020
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Director

Future Outlook

We are trying to do some new things with Workday. We are doing some things with their weighted...

Jun 2020
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Director

Functionality and Upgrades

The advanced shipping notice is automated. Things come in, get received, and then get put away. We...

Jun 2020
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Director

Functionality and Upgrades

There are some issues from an accounting point of view. When I build a contract and when I issue an...

Jun 2020
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Director

Functionality and Upgrades

Workday's system is catered to the hospital setting and the supply chain. Workday isn't really the...

Jun 2020
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CIO

Relationship

We are in the middle of a Workday project, and Workday is no Epic. The Workday staff members are not...

Jun 2020
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Director

Functionality and Upgrades

There is a hiccup with Workday’s invoicing. They are working on some of the financial tools, and...

Jun 2020
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Director

Interfacing and Integration

The biggest thing that stands out to me is everything is under one roof. For our integration, we...

Jun 2020
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Director

Relationship

The people at Workday have been amazing. I recently talked to the people that helped us implement...

Jun 2020
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Director

Functionality and Upgrades

The vendor does new updates a few times a year, but if they have a small bug that is a glitch in the...

Jun 2020
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Manager

Relationship

Workday allows customers to brainstorm and vote on enhancements. When we want a feature to be...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would purchase the Workday product again, but that decision is on the hairy edge because many IT...

Jun 2020
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Manager

Relationship

Workday has been a very responsive partner. That is probably our biggest saving grace since the...

Jun 2020
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Manager

Functionality and Upgrades

The system is pretty straightforward. It is on the cloud and is a soft system. We know what our...

Jun 2020
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Manager

Implementation and Training

Workday does a great job with online training and in-person classes. But we basically ran through a...

Jun 2020
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Manager

Future Outlook

The system is pretty easy for end users; it is more complicated on the back end. We were going to...

Jun 2020
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Manager

Lessons Learned

I would tell people that are considering Workday to make sure that their organizations align. They...

Jun 2020
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Manager

Lessons Learned

We worked with implementation partners from a different vendor. I am sure that everyone is up...

Jun 2020
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CIO

Functionality and Upgrades

Our experience with Workday has been maybe a double or a triple instead of a homerun. It isn’t that...

May 2020
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CIO

Other Observations & Comments

Workday’s system is not cheap, and there are a few little things in the way they do their licensing...

May 2020
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Manager

Implementation and Training

The product is not customizable; it is configurable. We had a very rapid deployment, and I would...

May 2020
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Manager

Service and Support

Some of the support that isn’t really within the support scope or statement of work ends up being a...

May 2020
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Manager

ROI / Cost (care and feeding)

I just need to get our leaders to drink the Kool-Aid and really use the product the way it can be...

May 2020
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Manager

Lessons Learned

I would recommend the product with the caveat that if an organization isn’t used to working in the...

May 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Workday in any area except training. It is a challenge to get a...

May 2020
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Manager

Future Outlook

It would be painful and idiotic to switch away from the product. We haven’t even touched the tip of...

May 2020
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Manager

Functionality and Upgrades

I would buy the product again. There is no other vendor out there that does what Workday is doing as...

May 2020
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Manager

Functionality and Upgrades

The product is very different from our previous system. We didn’t go live with the HR and finance...

May 2020
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Manager

Functionality and Upgrades

Workday is very agile when it comes to listening to their customers and implementing revisions or...

May 2020
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Manager

Service and Support

We shifted our direction a few weeks ago due to COVID-19, and we optimized reports to make...

May 2020
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Manager

Service and Support

Considering what Workday has been doing during the crisis, I would give them a high rating....

Apr 2020
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Manager

Functionality and Upgrades

We have been satisfied with Workday so far, but my worry with Workday is that some of the modules...

Apr 2020
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Manager

Other Observations & Comments

There was a lot of change with Workday’s financial management relative to a new chart of accounts...

Apr 2020
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Manager

Functionality and Upgrades

In general, the go-live went very well; we have not had any major issues. We have had very few...

Apr 2020
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Manager

Functionality and Upgrades

Employee Self-Service is very intuitive; folks have found it very easy to use. Manager Self-Service...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I can’t say Workday nickel-and-dimes us, but I have observed that their services are more expensive...

Apr 2020
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VP/Other Executive

Service and Support

Workday has helped us out through the COVID-19 pandemic with tracking and with some reporting that...

Apr 2020
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VP/Other Executive

Relationship

Even though Workday has grown since we first became a customer, we have not really seen any shift in...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Even though Workday is rapidly growing, changing, and offering new functionality, it seems that they...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Workday is very up front about costs. Support is included with everything. So Workday doesn't...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

In our industry, there aren't a lot of people with high-end computer skills. We are in more of a...

Apr 2020
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VP/Other Executive

Relationship

We have a lot of engagement with Workday, but we don’t have as much engagement with VPs and up as we...

Apr 2020
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VP/Other Executive

Implementation and Training

With our most recent implementations, it seemed that the resources assigned to our project were...

Apr 2020
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VP/Other Executive

Service and Support

Workday’s support team is very responsive. I usually would rate that higher, but the responsiveness...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Workday is doing well in the way they engage their customers, such as early adopter groups and fast...

Apr 2020