Small Practice Ambulatory EMR/PM (2–10 Physicians) Software Product Ranking Comparison

Small practices provide a significant amount of the outpatient care in the US, and their needs differ from those of their larger counterparts. When it comes to EMR/PM technology, these practices expect up-to-date functionality, steady product performance, solid implementation and training, and an integrated suite of solutions from a single vendor—all at a price point that makes sense for a small practice’s budget. This is a tall order, but some vendors have stepped up to the challenge in multiple areas of delivery. This report provides the latest view on how the major vendors in this market perform and which ones stand out in the areas that small practices (2–10 physicians) care about most.

Recent Insights

Key Findings:

Elation Health, NextGen Healthcare, athenahealth, CompuGroup Medical US, and Azalea Health the Top Overall Performers for Small Practices
AdvancedMD Customers (Limited Data) Have Seen Most Improvement in Vendor’s Delivery of New Technology; Development Declining for Allscripts, DrChrono, CareCloud (All Limited Data) & eClinicalWorks
Value Strongest with Elation Health, Kareo, athenahealth & NextGen Healthcare
Elation Health, NextGen Healthcare Lead in Key Areas of Training & Relationships; Support a Significant Frustration with eClinicalWorks and CareCloud (Limited Data)

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Small practices make up a significant portion of outpatient care in the US. The 2022 Small Practice Ambulatory report is an updated overview of this market.

So you’re going to survey your clinicians about their EHR experience with the Arch Collaborative. How do you make sure you get the response rate you need?

Performance

Comprehensive Ambulatory Platforms 2021

16 December 21 | Aaron Gleave and Alex McIntosh

Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.

Small Practice Ambulatory EMR/PM (2–10 Physicians)

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