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Clinical Implementation Services 2008

March 31, 2008

Healthcare providers typically have used third-party consulting firms to help fill in the gaps for the implementation team and to meet certain implementation needs. With today's changing marketplace, application vendors are becoming more intricately involved in the implementation process. Given the newness of most software, many providers want to be close to the software vendor and the vendor's development team. Additionally, providers enjoy having the vendor as a single point of contact.

As implementation roles change, providers assume more of a lead role and increase utilization of the application vendor. When looking to bring in consultants, healthcare providers are faced with a myriad of questions. How do I put the team together? Who does what? Who is good at what? How did others before me make their decisions and were they satisfied?

Key findings in the research:

36% of the research participants that KLAS spoke with stated that their overall expectations were met or exceeded by their implementation vendor. Of the 64% whose expectations have not yet been met, software-related issues are the chief culprits. Which vendors are providing implementation support that meets or exceeds provider expectation?

17% of respondents reported that Clinical Transformation / Workflow Redesign were the most challenging part of the implementation process. Which vendors make the process most smooth?

45% of those KLAS interviewed recommended providers be selective and more rigorous regarding team members in their decision making process. What do they wish they had done?

Vendors qualifying for ranking in the study were:

  • ACS
  • Cerner
  • Eclipsys
  • Epic
  • FCG
  • IBM Healthlink
  • McKesson
  • Perot Systems
  • Siemens

Early findings were also included for Accenture, CTG, Deloitte Consulting, and GE.

author - Robert Ellis
Project Manager
Robert Ellis
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.