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Digital Fax 2019

Digital Fax 2019
What Is Possible with Digital Fax?

Authored by: Doug Tolley, Tyson Blauer, and Sam Eaquinto January 14, 2020 | Read Time: 14  minutes

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While healthcare industry buzz tends to focus on flashy technologies and new approaches to care, many provider organizations are still combating a highly analog problem: eliminating paper faxing.  While exact estimates vary, most medical communication still relies on faxing, even with nearly ubiquitous EHR adoption. This report provides a unique look at digital fax solutions, which aim to support a fully digital documentation strategy. Vendors offering these solutions tout their ability to reduce costs, address the security concerns of paper faxing, and even solve interoperability challenges. How well do they deliver? KLAS interviewed organizations identified by vendors as their most advanced users in an attempt to understand what is possible with digital fax solutions.

“The fax of life: Why American medicine still runs on fax machines,” Vox
“90% Healthcare Providers Still Rely on Fax Machines, Posing Privacy Risk,” Health IT Security

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Key Findings

  1. Measuring What Is Possible: Digital Fax Maturity Framework
  2. Potential Benefits of Digital Fax
  3. No Validated Deployments Using All Promised Capabilities
  4. Highest Validated Level of Digital Fax Integration: etherFAX and Cerner
  5. Across the Market, Products Generally Strong; Improvement Needed in Customer Support
  6. Customer Experience Details
  7. Vendor-Reported Digital Fax Capabilities
  8. Looking Forward: How Will Digital Fax Evolve?
  9. Vendor-Reported Information
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.