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IT Outsourcing
Better Service in a Shifting Market

May 10, 2011

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As meaningful use rounds the corner, some providers are reevaluating how best use their in-house IT staff to handle upcoming implementations, transformations, or upgrades. Increasing numbers are turning to partial IT outsourcing, and with positive results—60% of providers doing discrete outsourcing in this study reported more value for their IT dollars since outsourcing. This value was manifested through improved service quality levels and shared best practices that providers' in-house staff lacked. The 18% of providers in this study saying they got less value from partial ITO cited sub-par service levels, poor staff communication, or better cost-effectiveness from in-house personnel.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.