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Middle East & Africa EMR 2021 Middle East & Africa EMR 2021
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Middle East & Africa EMR 2021
Vendor Performance and Market Energy

author - Everton Santos
Everton Santos
author - Jonathan Christensen
Jonathan Christensen
author - Sidney Tate
Sidney Tate
September 9, 2021 | Read Time: 9  minutes

Current Time Inside Cache Tag Helper: 3/20/2023 9:42:32 PM and Model.reportId = 1921

Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.

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Current Time Inside Cache Tag Helper: 3/20/2023 9:42:32 PM and Model.reportId = 1921

Key Findings:

  1. Cerner Continues to Lead in Performance, with Customers Reporting Stronger Relationships
  2. Successful Migrations Greatly Boost Health Insights’ Customer Experience
  3. Growing Pains Still a Challenge for InterSystems Customers Despite Improvements
  4. Regional Decisions Bolster Dedalus (DXC) & Cloud Solutions; Satisfaction High with Epic though Cost Is a Deterrent
  5. Middle East/Africa EMR Landscape
  6. Regional Summaries
author - Sarah Hanson
Sarah Hanson
author - Madison Moniz
Madison Moniz
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.