KLAS Contact
Contact KLAS
Contact KLAS
2023 BEST IN KLAS
Preferences
Related Series
2019
Related Segments
Related Articles
Middle East & Africa EMR 2021
Vendor Performance and Market Energy
Author
Everton Santos
Author
Jonathan Christensen
Author
Sidney Tate
Current Time Inside Cache Tag Helper: 3/20/2023 9:42:32 PM and Model.reportId = 1921
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.if you don't have a login, getting started is easy.
Key Findings:
- Cerner Continues to Lead in Performance, with Customers Reporting Stronger Relationships
- Successful Migrations Greatly Boost Health Insights’ Customer Experience
- Growing Pains Still a Challenge for InterSystems Customers Despite Improvements
- Regional Decisions Bolster Dedalus (DXC) & Cloud Solutions; Satisfaction High with Epic though Cost Is a Deterrent
- Middle East/Africa EMR Landscape
- Regional Summaries
Writer
Sarah Hanson
Designer
Madison Moniz
Project Manager
Natalie Jamison
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.