Scheduling 2016 - Staff, Nurse, and Physician
Are Vendors Delivering Promised Technology?

Adoption and satisfaction are high among GE Healthcare customers, who say communication is strong, products are functional, and development is a priority. OnShift plays only in long‐term care and is showing that vendors can drive innovation and adoption and deliver speedy development bolstered by proactive relationship building. McKesson meets basic needs, yet users describe them as lacking innovation and note that the solution doesn't integrate well with other McKesson offerings. Kronos and Cerner customers would like additional development–Kronos customers would like more communication to help encourage adoption of new technology, while Cerner customers say the product has remained stagnant since it was acquired in 2011. Limited feedback on Avantas indicates the vendor listens to customers' requests and is quick to deliver.

Customers of GE ShiftSelect say the reporting allows their census data to project reliable schedules with a high degree of accuracy. GE Staffing and Scheduling customers report the deepest adoption of predictive tools thanks to the strength of the templates. Cerner customers also report high accuracy and usable templates. OnShift users describe their solution's predictive scheduling module as flexible, with easy‐to‐pull census information that can be customized. Providers using Kronos' predictive scheduling express frustration, noting that using the module is labor intensive and that the system isn't flexible enough to consistently calculate accurate future schedules.

Adopters of OnShift's mobile tools are satisfied with the app's intuitive layout, messaging, and notifications. Cerner users report difficulty using mobile tools in browsers outside of Internet Explorer. Early mobile adopters using Kronos and GE Staffing and Scheduling say these solutions lack robust functionality and are difficult to customize. Message character limitations and an inability to accept partial shift submissions are challenges for Kronos customers, while GE Staffing and Scheduling customers note difficulty setting up staff logins.

5. Physician Scheduling: Providers Satisfied with Strong Options

Providers are satisfied with their physician scheduling solutions, though each has different strengths. Lightning Bolt users report robust functionality and responsive, knowledgeable support. QGenda users receive regular contact and say their solution is flexible and has an intuitive mobile app. OpenTempo users receive strong support and describe their system as adaptable, with powerful setting controls and formulating rules for scheduling parameters. Limited Intrigma data shows functionality and usability as strengths.