Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
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Director
Relationship
We sometimes have to escalate to get support from Securitas...
Director
Value
Securitas Healthcare has just consistently raised their prices. We do...
Director
Loyalty
We are going to move some of our assets, and we will just leave...
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Product
I think the solution uses some older architecture that the vendor...
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Product
The only downside of MobileView is that half the time, people will...
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Operations, Product
MobileView is a little complicated until users get to know it, but...
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Securitas Healthcare avoids charging for every little thing. They have...
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Relationship
We have been happy with Securitas Healthcare’s support. When we open a...
Manager
Product
MobileView does what it is supposed to do in terms of temperature. It...
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Value
MobileView has a good value. It is a quality product, and it is not...