Remote Patient Monitoring 2023
30 May 23
| Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration.
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
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Director
Operations
When we initially onboarded, CoachCare's implementation services were...
Director
Culture
CoachCare's RPM service, when it is used properly, works fantastic....
Director
Product
I think having multiple locations makes things difficult for our staff...
Director
Product
A wishlist item I have is better document organization and...
Director
Relationship
CoachCare's support is incredibly responsive, and I don't have to...
Director
Relationship, Product
CoachCare has implemented multiple custom fixes for us, so they do a...
Director
Product
The thing that makes CoachCare Remote Patient Monitoring a good fit...
Director
Product
My satisfaction with CoachCare Remote Patient Monitoring's data...