Latin America PACS 2024
15 October 24
| Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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VP/Other Executive
Product
We have had trouble connecting Image Management Vue PACS to different...
VP/Other Executive
Culture
We have a global contract, so Philips doesn't charge us. Our contract...
VP/Other Executive
Relationship
I like Image Management Vue PACS. Our old system was a mess. We didn't...
Manager
Product
When the software works, it works well and is simple to use. It is...
Manager
Relationship, Product
The biggest opportunities are ensuring that the product is reliable....
CMIO
Product
I don't use the PACS product very much, and I found it initially a bit...
Manager
Product
The areas for improvement are the speed of study visualizations and...
Manager
Relationship
What I like the most about Philips is their constant presence on-site....
Manager
Relationship
The vendor's strengths are the reliability of their service and that...
Operations
Philips could have provided more training. We had a somewhat brief...