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Conductor (Summit Exchange)
Subject Expert
RJ Parker
Research Director
Subject Expert
RJ Parker
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view: (Europe)
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Limited Data
Proactive service (1-9)
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Limited Data
Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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Limited Data
Would you buy again (Yes|No)
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Limited Data
Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Quality of implementation (1-9)
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Facility Type
Standalone Facilities
Multi-site Facilities
43%
57%
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- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
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- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (33) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
CIO
Relationship
In terms of proactive service, we would fail Dedalus with a low...
CIO
Relationship, Operations
Dedalus keeps some but not all of their promises. We need maintenance....
CIO
Loyalty, Product
With Dedalus Care, we changed to the latest version and the next...
CIO
Loyalty, Product
There is a lot of room for improvement with Dedalus Care. Dedalus...
CIO
Relationship
The support from Dedalus is good at the first and second levels. But...
CIO
Value
We have not completely received our money’s worth with Dedalus Care....
CIO
Product
The good thing about Dedalus Care is that we can access various...
CIO
Operations
Dedalus Care has its pros and cons. The issue is that the speed of...
Director
Loyalty
I hope that we will get back to being able to work like normal and...
Director
Loyalty, Product
One of the things that I liked about the application before but that...