Conductor (Summit Exchange) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Value

Consensus charges us for every little thing. When I started asking for changes to make things work...

Apr 2025
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Director

Relationship, Product

Conductor works well and is fairly user-friendly. Sometimes, we have to get some support if we are...

Apr 2025
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Director

Loyalty, Relationship

When the vendor was Summit Healthcare, I felt more of a connection. They had better customer...

Apr 2025
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Director

Loyalty

We are shutting Conductor off and moving to a new vendor because Conductor wasn't designed for a...

Apr 2025
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Analyst/Coordinator

Product

Everything is going well with Conductor. The nice upgrade we wanted wasn't approved, so we are still...

Mar 2025
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Analyst/Coordinator

Culture, Loyalty

I previously asked for a road map from the vendor on what they are planning on doing, and they said...

Mar 2025
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Analyst/Coordinator

Relationship

Consensus' people are really good. The vendor's support people are absolutely wonderful. They do...

Mar 2025
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VP/Other Executive

Relationship, Value

Consensus has been great on upgrades, but their responsiveness is sometimes slower than it used to...

Feb 2025
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Manager

Relationship

The vendor limits what they will support us on. If their systems are up and functioning and we have...

Jan 2025
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Manager

Operations

We worked with the vendor on a project to set up interfaces. We were able to save a lot of time and...

Jan 2025
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Analyst/Coordinator

Loyalty

We went to Consensus because they were originally a partner of another specific vendor that had an...

Jan 2025
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Analyst/Coordinator

Relationship

We had a couple of vendors that wanted to send embedded PDFs, and we had never done that before. All...

Jan 2025
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Analyst/Coordinator

Loyalty

I’m sure that if there were an issue with Conductor, I would hear about it pretty quickly, but there...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

I learned Conductor. But a user has to have a certain kind of brain to do the modifications. There...

Jan 2025
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Analyst/Coordinator

Loyalty

My only gripe with Consensus is that we have been trying to organize a specific project. We have put...

Jan 2025
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Director

Relationship

We struggle a little with communication with Consensus. There is sometimes some confusion, and we...

Jan 2025
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Director

Value

We can do a lot with Conductor. It provides us with a ton of flexibility as far as interoperability...

Jan 2025
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Director

Operations

I had some training with Consensus, and I didn't think it was all that great. They left a lot up to...

Oct 2024
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Director

Product

Summit Exchange works for what we are doing. However, not many people use it because it is...

Oct 2024
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Director

Relationship

Over the last year, our struggles really took in. When Summit Exchange was purchased by Consensus,...

Oct 2024
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Director

Loyalty

One of the reasons that we chose to replace Summit Exchange was that it was a cumbersome program. It...

Oct 2024
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