Conductor (Summit Exchange) Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Operations
I had some training with Consensus, and I didn't think it was all that great. They left a lot up to...
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Product
Summit Exchange works for what we are doing. However, not many people use it because it is...
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Relationship
Over the last year, our struggles really took in. When Summit Exchange was purchased by Consensus,...
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Loyalty
One of the reasons that we chose to replace Summit Exchange was that it was a cumbersome program. It...
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Product
Conductor is a good product, but it is not perfect. There are lots of opportunities for fixes and...
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Relationship
Consensus always does what they say they will do. If they say they are going to answer a question or...
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Product
As an HL7 engine, Conductor is actually very good, but there are other things that an integration...
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Product
I am sure that the vendor has technology that would meet our needs, but we aren't using it. We have...
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Operations
With Summit Exchange, if someone wanted to learn a little more about the engine and how to do things...
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Relationship, Operations
The vendor should notify their clients about updates ahead of time. They should also notify...
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Operations, Product
Users have to be fairly adept and have a particular skill set to use Conductor. It is hard to have...
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Relationship
We do more of Conductor ourselves. We will ask the vendor about things and whether there is a way to...
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Relationship
If we needed to escalate issues with Consensus, we feel like we would know the pathway and the...
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Product
A lot of times when we have a product like Conductor, it is pretty much incumbent, so people don’t...
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Product
We haven’t seen any significant changes since the vendor rebranded to Consensus and became larger,...
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Value
When we were on our previous solution, we were getting too big, and the solution was really slowing...
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Product
Finding things in Conductor when I am troubleshooting is a little trickier than it was with my...
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Relationship
I really don’t have to interact with Consensus much, but if I have an issue, they are there pretty...
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Product
We have not had issues with Summit Exchange. I have added several different exchanges, and...
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Loyalty, Operations
Surprisingly, the move from Summit Health to Consensus was not very disruptive. Other than a few...
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Operations, Product
Summit Exchange is not very intuitive, so we really need to learn the software to be good at it. It...
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