Conductor (Summit Exchange) Commentary
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations

I had some training with Consensus, and I didn't think it was all that great. They left a lot up to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Summit Exchange works for what we are doing. However, not many people use it because it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Over the last year, our struggles really took in. When Summit Exchange was purchased by Consensus,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

One of the reasons that we chose to replace Summit Exchange was that it was a cumbersome program. It...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Conductor is a good product, but it is not perfect. There are lots of opportunities for fixes and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Consensus always does what they say they will do. If they say they are going to answer a question or...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

As an HL7 engine, Conductor is actually very good, but there are other things that an integration...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am sure that the vendor has technology that would meet our needs, but we aren't using it. We have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With Summit Exchange, if someone wanted to learn a little more about the engine and how to do things...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor should notify their clients about updates ahead of time. They should also notify...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Users have to be fairly adept and have a particular skill set to use Conductor. It is hard to have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We do more of Conductor ourselves. We will ask the vendor about things and whether there is a way to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we needed to escalate issues with Consensus, we feel like we would know the pathway and the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of times when we have a product like Conductor, it is pretty much incumbent, so people don’t...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven’t seen any significant changes since the vendor rebranded to Consensus and became larger,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

When we were on our previous solution, we were getting too big, and the solution was really slowing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Finding things in Conductor when I am troubleshooting is a little trickier than it was with my...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I really don’t have to interact with Consensus much, but if I have an issue, they are there pretty...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have not had issues with Summit Exchange. I have added several different exchanges, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Surprisingly, the move from Summit Health to Consensus was not very disruptive. Other than a few...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Summit Exchange is not very intuitive, so we really need to learn the software to be good at it. It...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With the acquisition of Summit Healthcare by Consensus, I have noticed a slight dip in the quality...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Consensus keeps their promises for the most part. Sometimes there are pieces that don't come through...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

With Consensus, we are usually the ones taking the lead on any change and not vice versa. I can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Consensus’ vendor executive involvement is good. If we have to go up the ladder, that means...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would recommend Conductor. It has ease of use and a lot of inherent abilities. Conductor is not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I'm hoping my overall satisfaction with Conductor will improve; that is my goal. We have engaged...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles



​