Conductor (Summit Exchange) Commentary
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Tyson Blauer
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User Commentary

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Analyst/Coordinator

Product

Conductor is a good product, but it is not perfect. There are lots of opportunities for fixes and...

Mar 2024
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Analyst/Coordinator

Relationship

Consensus always does what they say they will do. If they say they are going to answer a question or...

Mar 2024
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Analyst/Coordinator

Product

As an HL7 engine, Conductor is actually very good, but there are other things that an integration...

Mar 2024
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Director

Product

I am sure that the vendor has technology that would meet our needs, but we aren't using it. We have...

Jan 2024
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Director

Operations

With Summit Exchange, if someone wanted to learn a little more about the engine and how to do things...

Jan 2024
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Director

Relationship, Operations

The vendor should notify their clients about updates ahead of time. They should also notify...

Jan 2024
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Director

Operations, Product

Users have to be fairly adept and have a particular skill set to use Conductor. It is hard to have...

Jan 2024
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Director

Relationship

We do more of Conductor ourselves. We will ask the vendor about things and whether there is a way to...

Jan 2024
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Director

Relationship

If we needed to escalate issues with Consensus, we feel like we would know the pathway and the...

Jan 2024
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Director

Product

A lot of times when we have a product like Conductor, it is pretty much incumbent, so people don’t...

Jan 2024
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Director

Product

We haven’t seen any significant changes since the vendor rebranded to Consensus and became larger,...

Jan 2024
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Analyst/Coordinator

Value

When we were on our previous solution, we were getting too big, and the solution was really slowing...

Jan 2024
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Analyst/Coordinator

Product

Finding things in Conductor when I am troubleshooting is a little trickier than it was with my...

Jan 2024
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Analyst/Coordinator

Relationship

I really don’t have to interact with Consensus much, but if I have an issue, they are there pretty...

Jan 2024
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Manager

Product

We have not had issues with Summit Exchange. I have added several different exchanges, and...

Dec 2023
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Manager

Loyalty, Operations

Surprisingly, the move from Summit Health to Consensus was not very disruptive. Other than a few...

Dec 2023
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Manager

Operations, Product

Summit Exchange is not very intuitive, so we really need to learn the software to be good at it. It...

Dec 2023
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Analyst/Coordinator

Relationship

With the acquisition of Summit Healthcare by Consensus, I have noticed a slight dip in the quality...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Consensus keeps their promises for the most part. Sometimes there are pieces that don't come through...

Nov 2023
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Analyst/Coordinator

Relationship, Product

With Consensus, we are usually the ones taking the lead on any change and not vice versa. I can...

Nov 2023
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Analyst/Coordinator

Relationship

Consensus’ vendor executive involvement is good. If we have to go up the ladder, that means...

Nov 2023
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Analyst/Coordinator

Product

I would recommend Conductor. It has ease of use and a lot of inherent abilities. Conductor is not...

Nov 2023
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Analyst/Coordinator

Loyalty

I'm hoping my overall satisfaction with Conductor will improve; that is my goal. We have engaged...

Nov 2023
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Director

Product

Conductor is a good product. I have enjoyed using it. The ease of use and functionality are there....

Oct 2023
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Director

Product

Consensus’ test platform is built on a production certificate, so we can't test things. If I try to...

Oct 2023
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Director

Relationship, Value

I worked with Consensus in trying to get a certain problem solved, and they charged me money. I...

Oct 2023
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Director

Relationship

Since the vendor was bought by Consensus, the support team has declined in knowledge and willingness...

Oct 2023
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Director

Loyalty

Consensus is in my short-term plans. I'm looking at other vendors because I fear that if I'm...

Oct 2023
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CIO

Value

Summit Exchange has allowed us to be in charge of our integration strategy. It has the tools we need...

Sep 2023
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Analyst/Coordinator

Relationship, Operations, Product

I am not usually made aware of updates. Recently, I encountered an issue, and it turned out we were...

Sep 2023
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Analyst/Coordinator

Value

Summit Exchange is a great product. It can do anything we can think of within reason. My only...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

We have been with the vendor for a really long time, and we have always had a pretty good...

Sep 2023
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Analyst/Coordinator

Relationship, Value

Consensus is very powerful. It does most things that I need it to do. The only problem is that I...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Conductor is a great program. We enjoy working with all of the vendor's programmers. Normally, the...

Sep 2023
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Analyst/Coordinator

Relationship

When we used the vendor's support website before Consensus took over, we would post a problem, and...

Sep 2023
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Manager

Relationship

Consensus’ support is pretty good. We have a habit of running across issues that they have never...

Jul 2023
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Manager

Product

Conductor is a great piece of software to work with, and it functions well. We rarely have stability...

Jul 2023
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Manager

Product

There is a functionality we were told existed and does exist as a shell in the system, but it...

Jul 2023
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Manager

Relationship

When I go to Consensus’ support team, I would like to see higher engagement and be taken more...

Jul 2023
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Manager

Product

Interface engine and EMR vendors need to start looking more closely at APIs and trying to implement...

Jul 2023
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CIO

Operations

Conductor has ongoing training, but it is more for issues or questions we may have.

Jul 2023
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CIO

Product

The system is easy to use. We have no issues. Conductor has a friendly environment, and the system...

Jul 2023
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CIO

Culture, Relationship, Value

From a pricing standpoint, Consensus is very consistent. They have never surprised us with anything,...

Jul 2023
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CIO

Product, Value

We like the way Conductor integrates with our EHR because the integration saves us money.

Jul 2023
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Manager

Operations, Product

Interoperability can be confusing if a facility doesn't have an FTE that knows things. There is a...

Jul 2023
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Manager

Culture

Consensus offers a perpetual license for Conductor. That is genius. Most people don't do that...

Jul 2023
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Manager

Relationship, Product

Conductor is very good for the industry. The vendor does extremely well with reaching out about...

Jul 2023
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Manager

Product

The overall design of the UI is not on par with the design of other UIs in the industry....

Jul 2023
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Manager

Product

The product has bugs from time to time with certain parts of the SFTP. We will have a connection up,...

Jul 2023
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Manager

Product

Conductor's functionality is pretty simple. The system is designed to be user friendly. I like that....

Jul 2023
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Manager

Operations

When it comes to doing some of the actual work that we want to use Conductor for, we have to learn...

Jul 2023
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Manager

Value

Conductor brings incredible value to specifically customers with our EMR. It saves us significant...

Jul 2023
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Manager

Product

I would recommend the product depending on a facility’s goals and how much they want to do with...

Jul 2023
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Manager

Value

Consensus doesn't avoid charges. Usually, everything beyond the basics becomes billed hours. That...

Jul 2023
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Manager

Product

The last upgrade that Consensus did was very quick and simple, but at the same time, a lot of the...

Jul 2023
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Manager

Relationship, Value

We used to have a lot more support, but now, we basically have to handle everything. I only get...

Jul 2023
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Manager

Loyalty, Relationship

The product is great the way it is. The vendor has done well. I am sure that now that they have been...

Jul 2023
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Manager

Operations

We needed Conductor immediately because our partners said that we needed to send orders right away....

Jul 2023
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Manager

Product, Value

The product does more than what I am using it for. There is nothing I would change about the...

Jul 2023
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Manager

Relationship, Operations

During our go-live, our engineer or support person was unavailable, so we had to use the support...

Jul 2023
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Manager

Operations

We did have initial training in the very beginning. We had quite a few calls prior to the project...

Jul 2023
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Manager

Relationship

I haven't had a big need for new technology from the vendor, but I have done a couple of neat...

Jul 2023
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Manager

Product

Our end users were a little intimidated in the beginning because there is a lot going on visually in...

Jul 2023
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Manager

Relationship, Operations

Our relationship with the vendor has been good. They have routine meetings we can join to ask...

Jul 2023
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Analyst/Coordinator

Relationship, Operations, Product

The product that we used before Consensus' system was a lot easier to utilize and set up interfaces...

Jul 2023
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Analyst/Coordinator

Product

I would push Consensus' engineers to create an easier button. In the interface engine, I have to...

Jul 2023
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Analyst/Coordinator

Product

There are a bunch of enhancements that I want Consensus to make. For example, there is a header that...

Jul 2023
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Manager

Relationship

Consensus’ service is more reactive because they respond when we put in the ticket but there is not...

Jul 2023
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Manager

Product

We don’t see Consensus improving. We don’t see much forecasted change because it is like we pulled...

Jul 2023
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Manager

Product

Conductor is pretty basic and simple. The vendor should offer more customization features as well as...

Jul 2023
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Manager

Product

The goal of Conductor is to get the order. It meets the needs and does what it does, but it is very...

Jul 2023
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Manager

Product

The only problem we have with the design of Conductor is that there is only one customizable column,...

Jul 2023
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Manager

Culture, Operations

There were two features in Conductor for how the orders would be delivered, and we were really going...

Jul 2023
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Manager

Product

We haven't updated the product in a while. The interfaces and everything are difficult to update...

Jul 2023
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CIO

Culture, Relationship

It used to be hard to get small chunks of professional service from Consensus. We could either buy a...

Jun 2023
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CIO

Value

Conductor is very affordable and simple. It works. I would recommend the product.

Jun 2023
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