Conductor (Summit Exchange) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Consensus charges us for every little thing. When I started asking for changes to make things work...
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Relationship, Product
Conductor works well and is fairly user-friendly. Sometimes, we have to get some support if we are...
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Loyalty, Relationship
When the vendor was Summit Healthcare, I felt more of a connection. They had better customer...
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Loyalty
We are shutting Conductor off and moving to a new vendor because Conductor wasn't designed for a...
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Product
Everything is going well with Conductor. The nice upgrade we wanted wasn't approved, so we are still...
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Culture, Loyalty
I previously asked for a road map from the vendor on what they are planning on doing, and they said...
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Relationship
Consensus' people are really good. The vendor's support people are absolutely wonderful. They do...
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Relationship, Value
Consensus has been great on upgrades, but their responsiveness is sometimes slower than it used to...
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Relationship
The vendor limits what they will support us on. If their systems are up and functioning and we have...
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Operations
We worked with the vendor on a project to set up interfaces. We were able to save a lot of time and...
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Loyalty
We went to Consensus because they were originally a partner of another specific vendor that had an...
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Relationship
We had a couple of vendors that wanted to send embedded PDFs, and we had never done that before. All...
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Loyalty
I’m sure that if there were an issue with Conductor, I would hear about it pretty quickly, but there...
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Relationship, Operations
I learned Conductor. But a user has to have a certain kind of brain to do the modifications. There...
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Loyalty
My only gripe with Consensus is that we have been trying to organize a specific project. We have put...
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Relationship
We struggle a little with communication with Consensus. There is sometimes some confusion, and we...
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Value
We can do a lot with Conductor. It provides us with a ton of flexibility as far as interoperability...
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Operations
I had some training with Consensus, and I didn't think it was all that great. They left a lot up to...
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Product
Summit Exchange works for what we are doing. However, not many people use it because it is...
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Relationship
Over the last year, our struggles really took in. When Summit Exchange was purchased by Consensus,...
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Loyalty
One of the reasons that we chose to replace Summit Exchange was that it was a cumbersome program. It...
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