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Conductor (Summit Exchange) Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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Analyst/Coordinator

Product

Conductor is a good product, but it is not perfect. There are lots of opportunities for fixes and...

Mar 2024
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Analyst/Coordinator

Relationship

Consensus always does what they say they will do. If they say they are going to answer a question or...

Mar 2024
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Analyst/Coordinator

Product

As an HL7 engine, Conductor is actually very good, but there are other things that an integration...

Mar 2024
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Director

Product

I am sure that the vendor has technology that would meet our needs, but we aren't using it. We have...

Jan 2024
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Director

Operations

With Summit Exchange, if someone wanted to learn a little more about the engine and how to do things...

Jan 2024
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Director

Relationship, Operations

The vendor should notify their clients about updates ahead of time. They should also notify...

Jan 2024
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Director

Operations, Product

Users have to be fairly adept and have a particular skill set to use Conductor. It is hard to have...

Jan 2024
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Director

Relationship

We do more of Conductor ourselves. We will ask the vendor about things and whether there is a way to...

Jan 2024
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Director

Relationship

If we needed to escalate issues with Consensus, we feel like we would know the pathway and the...

Jan 2024
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Director

Product

A lot of times when we have a product like Conductor, it is pretty much incumbent, so people don’t...

Jan 2024
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Director

Product

We haven’t seen any significant changes since the vendor rebranded to Consensus and became larger,...

Jan 2024
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Analyst/Coordinator

Value

When we were on our previous solution, we were getting too big, and the solution was really slowing...

Jan 2024
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Analyst/Coordinator

Product

Finding things in Conductor when I am troubleshooting is a little trickier than it was with my...

Jan 2024
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Analyst/Coordinator

Relationship

I really don’t have to interact with Consensus much, but if I have an issue, they are there pretty...

Jan 2024
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Manager

Product

We have not had issues with Summit Exchange. I have added several different exchanges, and...

Dec 2023
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Manager

Loyalty, Operations

Surprisingly, the move from Summit Health to Consensus was not very disruptive. Other than a few...

Dec 2023
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Manager

Operations, Product

Summit Exchange is not very intuitive, so we really need to learn the software to be good at it. It...

Dec 2023
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Analyst/Coordinator

Relationship

With the acquisition of Summit Healthcare by Consensus, I have noticed a slight dip in the quality...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Consensus keeps their promises for the most part. Sometimes there are pieces that don't come through...

Nov 2023
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Analyst/Coordinator

Relationship, Product

With Consensus, we are usually the ones taking the lead on any change and not vice versa. I can...

Nov 2023
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Analyst/Coordinator

Relationship

Consensus’ vendor executive involvement is good. If we have to go up the ladder, that means...

Nov 2023
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Analyst/Coordinator

Product

I would recommend Conductor. It has ease of use and a lot of inherent abilities. Conductor is not...

Nov 2023
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Analyst/Coordinator

Loyalty

I'm hoping my overall satisfaction with Conductor will improve; that is my goal. We have engaged...

Nov 2023
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Director

Product

Conductor is a good product. I have enjoyed using it. The ease of use and functionality are there....

Oct 2023
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Director

Product

Consensus’ test platform is built on a production certificate, so we can't test things. If I try to...

Oct 2023
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Director

Relationship, Value

I worked with Consensus in trying to get a certain problem solved, and they charged me money. I...

Oct 2023
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Director

Relationship

Since the vendor was bought by Consensus, the support team has declined in knowledge and willingness...

Oct 2023
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Director

Loyalty

Consensus is in my short-term plans. I'm looking at other vendors because I fear that if I'm...

Oct 2023
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CIO

Value

Summit Exchange has allowed us to be in charge of our integration strategy. It has the tools we need...

Sep 2023
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Analyst/Coordinator

Relationship, Operations, Product

I am not usually made aware of updates. Recently, I encountered an issue, and it turned out we were...

Sep 2023
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Analyst/Coordinator

Value

Summit Exchange is a great product. It can do anything we can think of within reason. My only...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

We have been with the vendor for a really long time, and we have always had a pretty good...

Sep 2023
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Analyst/Coordinator

Relationship, Value

Consensus is very powerful. It does most things that I need it to do. The only problem is that I...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Conductor is a great program. We enjoy working with all of the vendor's programmers. Normally, the...

Sep 2023
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Analyst/Coordinator

Relationship

When we used the vendor's support website before Consensus took over, we would post a problem, and...

Sep 2023
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Manager

Relationship

Consensus’ support is pretty good. We have a habit of running across issues that they have never...

Jul 2023
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Manager

Product

Conductor is a great piece of software to work with, and it functions well. We rarely have stability...

Jul 2023
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Manager

Product

There is a functionality we were told existed and does exist as a shell in the system, but it...

Jul 2023
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Manager

Relationship

When I go to Consensus’ support team, I would like to see higher engagement and be taken more...

Jul 2023
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Manager

Product

Interface engine and EMR vendors need to start looking more closely at APIs and trying to implement...

Jul 2023
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