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Conductor (Summit Exchange) Commentary
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Subject Expert
Caleb Simmons
Client Success Team Manager
KLAS Client Success Team Manager - Caleb Simmons
 
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User Commentary

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Director

Product

We are able to utilize the Conductor tool for interfaces and to dig into our SQL databases and query...

Feb 2026
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Director

Operations

We were highly satisfied with the initial training from Consensus. The ongoing training is where we...

Feb 2026
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Director

Product

Conductor is a very robust tool. Organizations need to have someone willing to dig in, think outside...

Feb 2026
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Manager

Value

Consensus is expensive, and they give nothing away, so the more we can do ourselves, the more...

Nov 2025
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Manager

Relationship

Consensus has straightened out now. There was some jumping around of different support and sales...

Nov 2025
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Manager

Product

Our use of Conductor has blown up. We have done a whole bunch of interfaces for things like getting...

Nov 2025
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Director

Relationship, Value

Consensus charges us for every little thing. When I started asking for changes to make things work...

Apr 2025
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Director

Relationship, Product

Conductor works well and is fairly user-friendly. Sometimes, we have to get some support if we are...

Apr 2025
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Director

Loyalty, Relationship

When the vendor was Summit Healthcare, I felt more of a connection. They had better customer...

Apr 2025
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Director

Loyalty

We are shutting Conductor off and moving to a new vendor because Conductor wasn't designed for a...

Apr 2025
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Analyst/Coordinator

Product

Everything is going well with Conductor. The nice upgrade we wanted wasn't approved, so we are still...

Mar 2025
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Analyst/Coordinator

Culture, Loyalty

I previously asked for a road map from the vendor on what they are planning on doing, and they said...

Mar 2025
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Analyst/Coordinator

Relationship

Consensus' people are really good. The vendor's support people are absolutely wonderful. They do...

Mar 2025
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