Goliath Technologies

Optimizing the EHR Experience

Health IT has unique challenges. In comparison to enterprise counterparts, an IT organization in healthcare will have roughly 60% of the human and financial resources to support the same number of users. They must do more with less, and all the while, patient care is in the balance.

Over the last 20 years, health systems have invested heavily in their EMR and EHR applications such that most health systems and physician practices now utilize digital health records. This monumental challenge overcome, there are ever-increasing issues with the applications’ reliability, availability, and overall performance.

Goliath Technologies helps meet the resource constraints of health IT with software that has the operational impact of a team of specialists dedicated to isolating and solving performance issues that impact clinician satisfaction. Our documented improvements are accomplished by enabling health IT to isolate the root cause of performance issues that are easy to fix but difficult to find without the assistance of our technology. Additionally, Goliath Technologies provides this capability at a total cost of ownership that considers the financial constraints experienced by most health IT organizations.

Maintaining a user base that is satisfied with their EHR and business applications is extremely challenging and complex. In short, Goliath provides a technology solution to the systemic and often generalized user performance complaints where root cause is challenging to prove, and results in daily noise and inefficiencies for health IT. This allows high-value resources to focus on more complex and mission critical issues while improving clinician user satisfaction.

For Arch Collaborative members, Goliath Technologies offers a free 90-day End User Experience Health Check where we will:

• Assess the health of the business application and EHR delivery infrastructures
• Baseline and provide a score of end-user experience against industry averages
• Review performance data and health check analytics
• Recommend remediation and troubleshooting actions to improve user experience

Why We Participate in the Arch Collaborative

As we are new to the Arch Collaborative, we hope to incorporate the feedback from participants and the knowledge base to improve our product offerings so that we can assist in solving EHR user -experience issues even more quickly at a minimal cost.

Arch Collaborative Member Since:

June 2022

Scope of Work

• EHR purpose-built modules for user-experience performance monitoring and troubleshooting
• End-user experience rating against industry standards
• Embedded intelligence and automation to improve reliability, availability and performance of EHR applications
• End-user experience reports and analytics

Case Studies

• Intermountain Health and Goliath: Real-Time Monitoring of an EHR's Reliability and Response Time

Learning Summit Presentations

• Intermountain Health’s Technical Journey to Cerner EHR Performance Improvement