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Real-Time Monitoring of an EHR's Reliability and Response Time
Intermountain Healthcare, Inc.

Real-Time Monitoring of an EHR's Reliability and Response Time

Intermountain Healthcare uses Goliath Technologies’ solution to identify reliability and response time issues in their organization and monitor those issues to improve the end-user EHR experience.

Created in partnership with Intermountain Healthcare, Inc.

Associated Vendor: Goliath Technologies (91574)

Publish Date: 11/10/2022

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Monitor EHR performance to help identify issues that are impacting end users in real time

Organizational Outcomes

  • 26% increase in agreement that the EHR is reliable
  • 22% increase in agreement that the EHR has a fast system response time

What Intermountain Healthcare Did


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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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