Mach7 Vendor Neutral Archive Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 9:59:57 AM and Model.EvProductId = 58681

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

Mach7 Vendor Neutral Archive is our archiving system. I have no idea how the system works. It is...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Mach7 Technologies did a lot of web training. It was pretty basic. That might not have be the...

Sep 2020
 Helpful

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Manager

Lessons Learned

Mach7 Technologies does offer an archive solution, and I saw a presentation. It seemed like a better...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Mach7 Technologies role is strategic and tactical. I am not sure what our future plans are. But I...

Sep 2020
 Helpful

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Manager

Other Observations & Comments

We are going through a transition right now as an organization. We are still in our infancy as a...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

We really haven’t seen many issues caused by the COVID-19 situation, but the vendor’s web support...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

My low ratings are not due to a lack of effort on the vendor’s part. I know that all the support...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have discussions with the vendor about what is in the pipeline and future implementations, and...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Mach7 Vendor Neutral Archive is a true VNA. It can save our images in a native format and give them...

Apr 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I don't know whether Mach7 Technologies has even reached out to us about the COVID-19 crisis. We...

Apr 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We haven't upgraded the product in a while. We are working through a process that has been going on...

Apr 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

When we are working on a project, a lot of times Mach7 Technologies doesn't know how to do it. We...

Apr 2020
 Helpful

 or  to see details.

CIO

Service and Support

Mach7 Technologies seems to be very overwhelmed; they don't have the engineers that they need. When...

Apr 2020
 Helpful

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Manager

Service and Support

We were cleaning up users who haven’t logged in to the system in a while and removing them, and...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to explaining to new users how to navigate through Mach7 Vendor Neutral Archive, the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I have had a couple of providers who like to use the annotation features within Mach7 Vendor Neutral...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

When people at referring offices print a report, they have to click multiple times, which is funny....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to receiving our money’s worth, I think things are good in that area. It is very...

Apr 2020
 Helpful

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Manager

Service and Support

We didn't go through the selection process or decide to go with Mach7 Technologies' VNA; it is what...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

I have nothing but high regards for and good things to say about Mach7 Technologies and their VNA. A...

Jul 2019
 Helpful

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Manager

Relationship

The people that Mach7 Technologies assigned to work with us were very good and collaborative. Those...

Jul 2019
 Helpful

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Manager

Implementation and Training

Mach7 Vendor Neutral Archive is very user friendly. Logging in and accessing images and reports that...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Users think that the little carets in the last and first names completely confuse and frustrate the...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has been an extremely good VNA for us. We move all our images and reports to the system....

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

Mach7 Technologies' VNA has been an extremely good procurement for us. We have an extremely high...

Jul 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We use Mach7 Vendor Neutral Archive specifically for storage and the retrieval of all radiology...

Jun 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are very successfully using Mach7 Vendor Neutral Archive. As a VNA, it is primarily used in the...

Jun 2019
 Helpful

 or  to see details.

Manager

Service and Support

When there is an issue, we have to pursue Mach7 Technologies and push them to do a fix. They fix the...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

There is no single challenge that we have with Mach7 Vendor Neutral Archive. There is always...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are trying to move toward an enterprise cardiology system, so we have been migrating data from a...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The beauty of Mach7 Vendor Neutral Archive is the fact that we have image capture and storage in a...

Oct 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

From the back-end perspective, I think there is still some concern about the DICOM format working...

Oct 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Mach7 Technologies has gone through a lot of changes recently, and there are definitely some...

Oct 2018
 Helpful

 or  to see details.

Director

Service and Support

Mach7 Technologies has some very smart people. They have been very flexible when working with us,...

Mar 2018
 Helpful

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Director

Service and Support

We have weekly calls with Mach7 Technologies to go over things. They have improved their call...

Mar 2018
 Helpful

 or  to see details.

Manager

Technology

The print option in Mach7 Vendor Neutral Archive disappears and reappears in some of our offices....

Feb 2018
 Helpful

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Manager

Other Observations & Comments

Some of our providers have been frustrated with Mach7 Vendor Neutral Archive because their passwords...

Feb 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I work in provider relations, so I make sure that providers have access to Mach7 Vendor Neutral...

Feb 2018
 Helpful

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Manager

Relationship

I received some complaints from providers that Mach7 Vendor Neutral Archive changed, and I had no...

Feb 2018
 Helpful

 or  to see details.

Manager

Lessons Learned

Mach7 Vendor Neutral Archive isn't compatible with many other programs. It works best on Google...

Feb 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

My satisfaction with Mach7 Vendor Neutral Archive will increase if the vendor makes it easier to...

Feb 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Mach7 Technologies should make it easier to view a report on a single screen. Our users have to...

Feb 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Mach7 Vendor Neutral Archive is very user friendly, and it makes it easy to do side-by-side...

Feb 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

Mach7 Technologies has done some work on the migration side. They have an upcoming product called...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

The product is very flexible. We were able to migrate millions of records to our new PACS in a...

Feb 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Mach7 Vendor Neutral Archive could still use a few more things, and we hope the next update includes...

Feb 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Mach7 Vendor Neutral Archive is fairly intuitive. We are a lot happier with the product now than we...

Feb 2018
 Helpful

 or  to see details.

Director

Interfacing and Integration

Mach7 Technologies has done well with integration. They have integrated their product with systems...

Feb 2018
 Helpful

 or  to see details.

Director

Implementation and Training

The implementation grew over time. Mach7 Technologies helped us out, and if we had questions, we...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We have absolutely loved working with Mach7 Technologies. They are a wonderful company with...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Mach7 Technologies are very genuine. They understand the business, and they make sure that we are...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

After we fixed all the problems with our universal viewer, we still had issues with Mach7 Vendor...

Dec 2017
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

We learned some things from our experience implementing the product. First, we probably didn't put...

Dec 2017
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I think Mach7 Technologies was initially not very helpful. But once we got after them, they became...

Dec 2017
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We haven't had a great experience with Mach7 Vendor Neutral Archive, which is an immature product....

Dec 2017
 Helpful

 or  to see details.

Manager

Service and Support

Mach7 Technologies takes feedback from their customers and then fixes the problems mentioned by...

Dec 2017
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use Mach7 Technologies’ VNA. We use it to store both DICOM and nonDICOM images, and we also store...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Mach7 Vendor Neutral Archive has been a fairly solid product for us. It lets us accomplish our...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Technology

When we purchased this system, its universal viewer was not a clinical-quality viewer. As a result,...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We just migrated our data center, and the vendor was a true partner during that process. They have...

Oct 2017
 Helpful

 or  to see details.

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