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User Commentary
Relationship
There is some room for improvement with Mach7 Technologies’ support. It is beneficial that we meet...
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Loyalty
While I'm very satisfied, there is some room for improvement in some areas. I'm optimistic about the...
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Product
In Mach7 Vendor Neutral Archive, when we are clicking through the different modules, the GUI doesn't...
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Loyalty, Value
I would definitely be interested in purchasing Mach7 Vendor Neutral Archive again. We have had the...
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Loyalty, Product
I would tell others looking at Mach7 Vendor Neutral Archive that Mach7 Technologies has a really...
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Relationship, Product
The interesting thing is I don't think my opinion of Mach7 Technologies has changed; we are really...
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Loyalty, Product
We have a really good team that basically runs the application, so we don't need Mach7 Technologies...
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Relationship
Mach7 Technologies needs better people. They have had a lot of turnover, and we were dragging our...
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Product
There is always new technology such as new features on new MRIs, but Mach7 Vendor Neutral Archive is...
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Loyalty
The thing that brought us to Mach7 Vendor Neutral Archive was really the product’s routing engine so...
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Relationship
With Mach7 Vendor Neutral Archive, there was a lot of overpromising. Almost every big project we did...
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Value
Extra charges don’t come up with Mach7 Vendor Neutral Archive. I have no concerns with Mach7 Vendor...
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Relationship, Operations
Mach7 Technologies' executive involvement is good. Also, we haven't done a whole lot of upgrades for...
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Culture, Loyalty, Product
Mach7 Vendor Neutral Archive rates in the middle of the road in terms of working as promoted. That...
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Relationship, Operations
Receiving my money's worth with Mach7 Technologies rates in the middle of the road. The support...
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Relationship
Overall, I have been very pleased with Mach7 Technologies. When I put in a ticket, I get answered...
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Loyalty, Relationship
When we contact Mach7 Technologies, they do get back to us. All of our mammograms go through the...
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Loyalty, Relationship, Product
The biggest pain point with Mach7 Technologies has been that it took them a while to get on a...
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Relationship
Mach7 Technologies lost a lot of their good people. Their support team has knowledge and skill...
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Product
The roles in Mach7 Vendor Neutral Archive are pretty basic. The vendor has a VNA viewer and a few...
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Relationship, Product
The product has been pretty stable. The vendor is on it. They have experts who work on this stuff....
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Product
It has gotten better, but the interface of the solution is still kind of clunky. Mach7 Technologies...
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Product, Value
There was an issue recently where, for whatever reason, Mach7 Vendor Neutral Archive is not saving...
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Loyalty, Relationship
We decided to get Mach7 Vendor Neutral Archive because we were already using eUnity, and Mach7...
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Relationship
We are the ones usually alerting Mach7 Technologies about things, but they listen to us when we...
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Loyalty, Product, Value
In our previous system, it took multiple steps to access a study. With Mach7 Vendor Neutral Archive,...
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Product
The back end of Mach7 Vendor Neutral Archive is a little bit complicated for our technical folks....
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Relationship
With Mach7 Technologies, the middle-tier folks are actually taking care of us. I don't have to go to...
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Loyalty
We are still frustrated with Mach7 Vendor Neutral Archive, so we decided to move to another product.
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Culture
We have a bit of a weird imaging environment here, and Mach7 Technologies was going to do a custom...
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Relationship
Mach7 Technologies seems really amenable to a lot of the nuances of healthcare systems and how...
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Relationship
Mach7 Technologies could be better with support. Most of the time, we email them for support, but...
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Culture, Relationship
Mach7 Technologies just doesn't deliver. They are trying to do better at keeping all their promises,...
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Product
There are certain things that aren't clear in Mach7 Vendor Neutral Archive’s GUI. We have two...
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Relationship, Operations
I'm extremely happy with Mach7 Vendor Neutral Archive. As a vendor, Mach7 Technologies has been a...
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Product
For interoperability goals, we have been able to make a lot of connections; the EHR integration is a...
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Relationship
Mach7 Technologies is good with incident responses, but with level-two support, they don't have...
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Relationship
In normal incident stuff, if something is down, Mach7 Technologies is excellent with their response...
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Relationship, Operations
Mach7 Technologies doesn't drive outcomes for us, and we don't ask them to do that. I'm more...
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Relationship
Mach7 Technologies can improve the service and the maturity of their service response. We know...
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Loyalty, Product
On the administrator console, the version of Mach7 Vendor Neutral Archive we are on requires...
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Operations
I was involved with the Mach7 Vendor Neutral Archive training, and it was pretty good. Mach7 Vendor...
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Relationship
Support from Mach7 Technologies is mostly just web support. They do have a call center, but we...
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Loyalty, Product
I would not buy Mach7 Vendor Neutral Archive again just because of some of the issues we have...
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Product
Mach7 Vendor Neutral Archive has been working really well. Anytime we need to add a new clinical...
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Relationship
Mach7 Technologies has taken a long time to get a new update, and that is a big deal for us. They...
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Product
We have had some time to get used to the VNA, but we haven't fully realized all of the goals of what...
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Product
There are a couple of glitches in the VNA that we haven’t figured out yet. When going around...
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Relationship, Operations
We have been really fortunate with Mach7 Vendor Neutral Archive. We have a few really good analysts...
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