Mach7 Vendor Neutral Archive
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
Mach7 Technologies started as a really good partner. We had a good experience with them initially....
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Service and Support
In the past, Mach7 Technologies was very responsive when we opened tickets with them. We could get a...
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Future Outlook
We are moving away from Mach7 Technologies because we haven't had a good experience with them lately....
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Service and Support
Mach7 Technologies’ support team is always accessible via phone calls, emails, or messages through...
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Sales and Contracting
We constructed our contract in such a way that we would not be nickel-and-dimed through the life of...
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Technology
At the end of the day, it feels like we have a partnership with Mach7 Technologies. We have a say in...
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Sales and Contracting
Based on what Mach7 Technologies is contractually obligated to provide, their VNA doesn't meet our...
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Lessons Learned
When we started with Mach7 Vendor Neutral Archive, everyone was new to a VNA system, so they were...
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Functionality and Upgrades
Mach7 Vendor Neutral Archive is a very powerful solution. It can do a lot of great things, and the...
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Service and Support
The customer service from Mach7 Technologies is always great. The vendor is decent and kind. They...
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Other Observations & Comments
There were some problems when we did a large upgrade recently, and we foresaw that there would be...
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Functionality and Upgrades
Although Mach7 Vendor Neutral Archive is a very powerful system that has helped us a lot, I wish it...
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Functionality and Upgrades
Mach7 Technologies is really configurable. It allows us to do things that other VNAs haven't been...
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Service and Support
The vendor's support is generally good. We just did an upgrade with the vendor. That upgrade was...
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Relationship
It would be really nice if the vendor would go through some of the system's features. We don't get...
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Relationship
The product does what the vendor says that it will do, but they don't tell us about its problems. It...
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Service and Support
The vendor has worked hard to make the product work the way that we need it to. We gave them some...
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Functionality and Upgrades
The product is really complicated. It isn't easy for us to figure it out or see how things are laid...
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Functionality and Upgrades
The Mach7 Technologies support team that I have worked with has been good. The issue is that the...
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Service and Support
The vendor’s support is tricky because we submit tickets through the web. If we call the vendor's...
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Service and Support
The vendor did a lot of development work on our behalf. We needed them to incorporate some features...
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Interfacing and Integration
We had some integration issues, but the vendor redeveloped things and got things resolved.
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Service and Support
Mach7 Technologies has some really smart people working for them, but there have been some...
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Relationship
Mach7 Technologies is a great small company, and we have always had access directly to the top dog....
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Relationship
We have invested a lot of time and energy in Mach7 Vendor Neutral Archive, and it is very rare that...
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Interfacing and Integration
I don't think that we have run into any type of project or any type of effort where we haven't been...
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Service and Support
The planning that Mach7 Technologies has done on their end to ensure we have a helpful upgrade has...
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Relationship
We have a partnership with Mach7 Technologies. We call it a partnership because their product is...
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Interfacing and Integration
Mach7 Technologies' system is a true vendor neutral archive in that they don't have a horse in the...
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Relationship
We are moving away from Mach7 Technologies mostly because they have not kept up with us, so our...
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ROI / Cost
We felt like we were getting charged for every little thing, but I am not sure whether that was...
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Functionality and Upgrades
The product has good administrative and monitoring tools.
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Functionality and Upgrades
I like the fact that with the Mach7 Technologies system, we can segment things like radiology and...
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Functionality and Upgrades
We have had some issues with the product accessing our long-term storage solution within the...
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Implementation and Training
There hasn't been an issue with Mach7 Technologies; I just don't think their methodology is the...
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Functionality and Upgrades
If there were one repository with different tool sets for different types of images, that would be...
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Technology
We have had some significant issues with the system recently. Supposedly, the latest version of the...
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Service and Support
I have had some issues with the vendor's new staff members. Those people aren't as responsive as we...
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Functionality and Upgrades
The system is very confusing. We have a lot of technologists who do not enjoy the system. The...
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Service and Support
We would really love to see the physicians' requests that we submit to Mach7 Technologies get...
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Service and Support
Last year, I thought Mach7 Technologies' support team was amazing, but then we had an upgrade that...
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Relationship
Mach7 Technologies does pull in the highest people they have to work on things with us. The vendor...
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ROI / Cost
The issues that we have with the system will sometimes cause a delay in getting images where need...
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Implementation and Training
Mach7 Technologies does updates and upgrades. All of the updates go really well, but the upgrades...
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Functionality and Upgrades
I would explore some of the other products that are out there before choosing Mach7 Technologies'...
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ROI / Cost
In our recent implementation, there has been a lot of back-and-forth over the pricing. It seems like...
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Functionality and Upgrades
When we first got the product years ago, the image-sharing feature was supposed to be a big, nice...
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Service and Support
Mach7 Technologies' strengths are the product flexibility and the attention we get from the support...
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Relationship
Mach7 Technologies has been promising a major release for several years now, and the release keeps...
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Implementation and Training
Mach7 Technologies' training has improved. The vendor has come a long way in the last couple of...
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Interfacing and Integration
Everything that we have attempted to do with the system from an integration standpoint has been very...
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ROI / Cost
One of the solution's strengths is its sheer processing power for a very small infrastructure...
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Functionality and Upgrades
The solution has a diagnostic-facing component called worklist engine. That component is one of the...
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Relationship
The vendor has been working hard over the last year to make improvements to their VNA, and they have...
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Technology
A lot of clinical healthcare vendors are moving toward HTML5 or browser-agnostic solutions. Mach7...
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Sales and Contracting
Salespeople make promises because they are looking for sales. They often promise things that their...
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Future Outlook
Mach7 Technologies uses software to remotely access our servers. We have asked them a number of...
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Relationship
In the time that we have owned Mach7 Technologies' solution, the only times we have ever received...
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Implementation and Training
The vendor's training wasn't great, but it was definitely serviceable. We haven't really upgraded or...
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Service and Support
We haven't received the best customer support from Mach7 Technologies. Normally, all of our tickets...
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Functionality and Upgrades
Every time a new study comes in, Mach7 Technologies' appliances are supposed to generate a brand-new...
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Functionality and Upgrades
I haven't seen what the current version of the solution looks like, but if someone were going to...
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Functionality and Upgrades
It would be nice if Mach7 Technologies' solution just worked the way that it was designed to work....
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