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User Commentary
Relationship
The technical support team for Mach7 Vendor Neutral Archive is horrible and reactive. They are the...
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Culture, Product
The archiving storage part of Mach7 Vendor Neutral Archive does what it is supposed to do and works...
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Value
There is no way that we have gotten any return on investment with Mach7 Vendor Neutral Archive.
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Loyalty
We moved to Mach7 Vendor Neutral Archive because we were told that it worked best with another...
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Loyalty, Product
Mach7 Vendor Neutral Archive has a clinical viewer, and we have an ongoing issue with slowness in...
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Loyalty
We took a huge step backward in moving from our previous VNA to Mach7 Vendor Neutral Archive. The...
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Culture, Value
Mach7 Technologies is not giving us new technology. That is what is killing us. We are having...
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Operations
With recent upgrades, Mach7 Technologies either did not understand the ask or the size needed...
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Operations, Product
Mach7 Vendor Neutral Archive is pretty easy to use. We have only had one upgrade go badly; that is a...
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Loyalty, Value
We would buy Mach7 Vendor Neutral Archive again for what we have been using it for, but things are...
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Operations
Mach7 Technologies has been pretty helpful with the minor upgrades we have gone through. Mach7...
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Product
Mach7 Technologies has some integration options; they are not that great, but they get by. Mach7...
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Product
Mach7 Vendor Neutral Archive has a pretty archaic GUI that the end users interact with. It uses a...
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Culture, Product
Mach7 Technologies doesn't really do anything proactively. We were supposed to upgrade years ago to...
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Product
Mach7 Vendor Neutral Archive is a solid VNA. We can push our images from a third-party PACS...
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Relationship, Product
The vendor doesn't have technology issues, but they also aren't quick to add new technology or to...
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Product
The system's integration works well. Users may not know that everything is connected in the system....
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Relationship
The support that we receive for the system is excellent. The vendor has gone through a few changes...
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Relationship
It is hard for me to say how proactive the vendor's support is because we get different levels of...
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Loyalty, Operations
We just moved to the latest version of Mach7 Vendor Neutral Archive. Our upgrade went well, and it...
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Product
We need the VNA to query and retrieve prior images from other hospitals' PACS products so the other...
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Relationship
When we work with the vendor’s key support people, our issues are resolved fantastically. The...
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Relationship
The vendor has been pretty good to us. We have had situations where we have communicated directly...
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Product
The product is pretty modern and meets all of our needs. I have no concerns about the product.
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Product
The application stays modern and meets the needs of our radiology department. The features we need...
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Relationship
Mach7 Technologies started as a really good partner. We had a good experience with them initially....
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Relationship
In the past, Mach7 Technologies was very responsive when we opened tickets with them. We could get a...
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Loyalty
We are moving away from Mach7 Technologies because we haven't had a good experience with them lately....
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Relationship
Mach7 Technologies’ support team is always accessible via phone calls, emails, or messages through...
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Culture, Value
We constructed our contract in such a way that we would not be nickel-and-dimed through the life of...
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Relationship
At the end of the day, it feels like we have a partnership with Mach7 Technologies. We have a say in...
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Culture
Based on what Mach7 Technologies is contractually obligated to provide, their VNA doesn't meet our...
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Operations
When we started with Mach7 Vendor Neutral Archive, everyone was new to a VNA system, so they were...
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Value
Mach7 Vendor Neutral Archive is a very powerful solution. It can do a lot of great things, and the...
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Relationship
The customer service from Mach7 Technologies is always great. The vendor is decent and kind. They...
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Operations, Product
There were some problems when we did a large upgrade recently, and we foresaw that there would be...
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Operations, Product
Although Mach7 Vendor Neutral Archive is a very powerful system that has helped us a lot, I wish it...
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Product
Mach7 Technologies is really configurable. It allows us to do things that other VNAs haven't been...
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Relationship
The vendor's support is generally good. We just did an upgrade with the vendor. That upgrade was...
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Operations
It would be really nice if the vendor would go through some of the system's features. We don't get...
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Culture, Relationship
The product does what the vendor says that it will do, but they don't tell us about its problems. It...
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Relationship
The vendor has worked hard to make the product work the way that we need it to. We gave them some...
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Product
The product is really complicated. It isn't easy for us to figure it out or see how things are laid...
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Relationship
The Mach7 Technologies support team that I have worked with has been good. The issue is that the...
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Relationship
The vendor’s support is tricky because we submit tickets through the web. If we call the vendor's...
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Culture
The vendor did a lot of development work on our behalf. We needed them to incorporate some features...
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Product
We had some integration issues, but the vendor redeveloped things and got things resolved.
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Relationship
Mach7 Technologies has some really smart people working for them, but there have been some...
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Relationship
Mach7 Technologies is a great small company, and we have always had access directly to the top dog....
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Relationship
We have invested a lot of time and energy in Mach7 Vendor Neutral Archive, and it is very rare that...
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Product, Value
I don't think that we have run into any type of project or any type of effort where we haven't been...
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Operations
The planning that Mach7 Technologies has done on their end to ensure we have a helpful upgrade has...
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Relationship
We have a partnership with Mach7 Technologies. We call it a partnership because their product is...
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Product
Mach7 Technologies' system is a true vendor neutral archive in that they don't have a horse in the...
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Loyalty
We are moving away from Mach7 Technologies mostly because they have not kept up with us, so our...
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Culture, Value
We felt like we were getting charged for every little thing, but I am not sure whether that was...
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