Mach7 Vendor Neutral Archive Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Overall, I have been very pleased with Mach7 Technologies. When I put in a ticket, I get answered...
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Loyalty, Relationship
When we contact Mach7 Technologies, they do get back to us. All of our mammograms go through the...
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Loyalty, Relationship, Product
The biggest pain point with Mach7 Technologies has been that it took them a while to get on a...
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Relationship
Mach7 Technologies lost a lot of their good people. Their support team has knowledge and skill...
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Product
The roles in Mach7 Vendor Neutral Archive are pretty basic. The vendor has a VNA viewer and a few...
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Relationship, Product
The product has been pretty stable. The vendor is on it. They have experts who work on this stuff....
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Product
It has gotten better, but the interface of the solution is still kind of clunky. Mach7 Technologies...
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Product, Value
There was an issue recently where, for whatever reason, Mach7 Vendor Neutral Archive is not saving...
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Loyalty, Relationship
We decided to get Mach7 Vendor Neutral Archive because we were already using eUnity, and Mach7...
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Relationship
We are the ones usually alerting Mach7 Technologies about things, but they listen to us when we...
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Loyalty, Product, Value
In our previous system, it took multiple steps to access a study. With Mach7 Vendor Neutral Archive,...
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Product
The back end of Mach7 Vendor Neutral Archive is a little bit complicated for our technical folks....
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Relationship
With Mach7 Technologies, the middle-tier folks are actually taking care of us. I don't have to go to...
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Loyalty
We are still frustrated with Mach7 Vendor Neutral Archive, so we decided to move to another product.
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Culture
We have a bit of a weird imaging environment here, and Mach7 Technologies was going to do a custom...
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Relationship
Mach7 Technologies seems really amenable to a lot of the nuances of healthcare systems and how...
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Relationship
Mach7 Technologies could be better with support. Most of the time, we email them for support, but...
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Culture, Relationship
Mach7 Technologies just doesn't deliver. They are trying to do better at keeping all their promises,...
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Product
There are certain things that aren't clear in Mach7 Vendor Neutral Archive’s GUI. We have two...
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Relationship, Operations
I'm extremely happy with Mach7 Vendor Neutral Archive. As a vendor, Mach7 Technologies has been a...
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Product
For interoperability goals, we have been able to make a lot of connections; the EHR integration is a...
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Relationship
Mach7 Technologies is good with incident responses, but with level-two support, they don't have...
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Relationship
In normal incident stuff, if something is down, Mach7 Technologies is excellent with their response...
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Relationship, Operations
Mach7 Technologies doesn't drive outcomes for us, and we don't ask them to do that. I'm more...
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Relationship
Mach7 Technologies can improve the service and the maturity of their service response. We know...
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Loyalty, Product
On the administrator console, the version of Mach7 Vendor Neutral Archive we are on requires...
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Operations
I was involved with the Mach7 Vendor Neutral Archive training, and it was pretty good. Mach7 Vendor...
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Relationship
Support from Mach7 Technologies is mostly just web support. They do have a call center, but we...
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Loyalty, Product
I would not buy Mach7 Vendor Neutral Archive again just because of some of the issues we have...
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Product
Mach7 Vendor Neutral Archive has been working really well. Anytime we need to add a new clinical...
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Relationship
Mach7 Technologies has taken a long time to get a new update, and that is a big deal for us. They...
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Product
We have had some time to get used to the VNA, but we haven't fully realized all of the goals of what...
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Product
There are a couple of glitches in the VNA that we haven’t figured out yet. When going around...
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Relationship, Operations
We have been really fortunate with Mach7 Vendor Neutral Archive. We have a few really good analysts...
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Product
We have a lot of logic happening within the Mach7 Technologies VNA. When we need to send images from...
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Loyalty
We have a disaster recovery site, but we have never had a good experience with Mach7 Technologies...
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Relationship
The vendor's support in the last year or so went down the drain. Whenever we tried to contact the...
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Value
The vendor charges us for everything we ask for and more, except for upgrades. Upgrades are included...
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Culture
Mach7 Technologies promised us something several years ago, and they are just now getting other...
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Relationship
Anytime I need the vendor's assistance, they are prompt in helping me where they can. Anytime I open...
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Relationship
The vendor has been using a third-party service that doesn't know the software at all. The support...
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Relationship
From an IT perspective, the vendor was definitely behind the gate a bit. For example, a lot of the...
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Culture
We had our license expire several times, and Mach7 Technologies never noticed until we reached out...
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Relationship
Like a lot of vendors, Mach7 Technologies doesn’t ever seem to communicate when they have a new...
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Product
For the most part, the Mach7 Technologies machine has done what it is supposed to do. We don't have...
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Loyalty
Mach7 Technologies was supposed to do a bunch more for us, and we were abandoned. They were selected...
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Relationship
We have been expanding the system and have been successful at moving outside radiology. We have...
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Product
On the VNA side, Mach7 Technologies does have a bit of a better product than they have in other...
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Relationship, Product
While we see some positive changes in support, I would like to see a better ticketing system....
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Product
The system is easy to work with, and it integrates well with other PACS solutions and modalities. We...
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Relationship
We have seen positive changes in support, and things are going well. We feel like we get things...
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