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Mach7 Vendor Neutral Archive Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Lessons Learned
I am on the fence about whether I would purchase the system again. While the vendor is very...
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Manager
Service and Support
The vendor seems to be doing a lot of patching. They are good about responding when we have issues,...
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Manager
Other Observations & Comments
We talk to the vendor’s executives occasionally, but I don’t know that they go out of their way....
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Manager
Functionality and Upgrades
My experience with Mach7 Technologies is a little bit of a downer. There have been little issues...
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Manager
ROI / Cost (care and feeding)
For little reports and projects, Mach7 Technologies tends to nitpick. We have to escalate things a...
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Manager
Relationship
The vendor was a very good partner for a long time. Once the vendor changed their structure and...
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Director
Functionality and Upgrades
Mach7 Vendor Neutral Archive is our archiving system. I have no idea how the system works. It is...
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Manager
Implementation and Training
Mach7 Technologies did a lot of web training. It was pretty basic. That might not have be the...
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Manager
Lessons Learned
Mach7 Technologies does offer an archive solution, and I saw a presentation. It seemed like a better...
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Manager
Functionality and Upgrades
Mach7 Technologies role is strategic and tactical. I am not sure what our future plans are. But I...
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Manager
Other Observations & Comments
We are going through a transition right now as an organization. We are still in our infancy as a...
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Manager
Service and Support
We really haven’t seen many issues caused by the COVID-19 situation, but the vendor’s web support...
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Manager
Functionality and Upgrades
My low ratings are not due to a lack of effort on the vendor’s part. I know that all the support...
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Manager
ROI / Cost (care and feeding)
We have discussions with the vendor about what is in the pipeline and future implementations, and...
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Manager
Functionality and Upgrades
Mach7 Vendor Neutral Archive is a true VNA. It can save our images in a native format and give them...
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CIO
Other Observations & Comments
I don't know whether Mach7 Technologies has even reached out to us about the COVID-19 crisis. We...
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CIO
Functionality and Upgrades
We haven't upgraded the product in a while. We are working through a process that has been going on...
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CIO
Functionality and Upgrades
When we are working on a project, a lot of times Mach7 Technologies doesn't know how to do it. We...
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CIO
Service and Support
Mach7 Technologies seems to be very overwhelmed; they don't have the engineers that they need. When...
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Manager
Service and Support
We were cleaning up users who haven’t logged in to the system in a while and removing them, and...
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Manager
Functionality and Upgrades
When it comes to explaining to new users how to navigate through Mach7 Vendor Neutral Archive, the...
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Manager
Functionality and Upgrades
I have had a couple of providers who like to use the annotation features within Mach7 Vendor Neutral...
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Manager
Functionality and Upgrades
When people at referring offices print a report, they have to click multiple times, which is funny....
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Manager
Functionality and Upgrades
When it comes to receiving our money’s worth, I think things are good in that area. It is very...
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