Mach7 Vendor Neutral Archive Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

Mach7 Technologies' system has a poor design. The system is difficult to use, and the vendor has...

May 2025
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Analyst/Coordinator

Operations

Mach7 Technologies doesn't really do much hands-on training. There is a lot of documentation, and...

May 2025
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Analyst/Coordinator

Product

Despite all the bugs, Mach7 Vendor Neutral Archive still meets our needs. We have no major issues...

May 2025
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Analyst/Coordinator

Product

The newer version of the solution seems to be much more broken than what was provided before. I feel...

May 2025
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Analyst/Coordinator

Relationship

We have had some trouble with Mach7 Technologies' support team recently. I don't know whether the...

May 2025
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Analyst/Coordinator

Relationship

We had an issue recently, and the vendor's support people engaged with us after hours to help. They...

May 2025
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Manager

Loyalty, Product

Mach7 Vendor Neutral Archive meets my needs, and there is only one element that I would like to...

May 2025
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Manager

Relationship

Mach7 Vendor Neutral Archive needs a resource to get into where we can stabilize and support the...

May 2025
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Manager

Product

I would like to see Mach7 Technologies fix the errors in the system. It takes a long time to pull up...

May 2025
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Manager

Relationship

Mach7 Technologies could improve their proactivity. Even if there are known issues about the system,...

May 2025
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Manager

Product

I like the system's GUI and how easy it is to navigate to get the information that I need. The...

May 2025
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Manager

Relationship, Operations, Product

The system's upgrades are sometimes a struggle, especially after we find issues in the system. Then...

May 2025
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Manager

Product

Mach7 Vendor Neutral Archive doesn't meet all of our functionality needs. We still have a lot of...

May 2025
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Physician

Value

We pay for substantial upgrades of Mach7 Vendor Neutral Archive but not for incremental upgrades....

Apr 2025
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Physician

Product

Mach7 Technologies is an excellent VNA vendor. I have no reservations about recommending Mach7...

Apr 2025
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Manager

Relationship

If I were making the choice today, I probably would not buy Mach7 Vendor Neutral Archive again. My...

Mar 2025
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Manager

Loyalty, Product

There are some shortcomings in Mach7 Vendor Neutral Archive, and some of that is our fault because...

Mar 2025
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Manager

Product

We have multiple SANs, and Mach7 Vendor Neutral Archive cannot seem to keep those two systems in...

Mar 2025
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Manager

Product

I love the routing rules in Mach7 Vendor Neutral Archive. We have an outside CD solution, so we can...

Mar 2025
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Manager

Relationship, Operations

Mach7 Technologies can improve by being more responsive to their customers' needs. The vendor...

Mar 2025
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Manager

Loyalty

We have grown so large in the last couple of years, so we need a more modern system than Mach7...

Mar 2025
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Manager

Relationship

The support for Mach7 Vendor Neutral Archive has been very bad in the last six months to a year. I...

Mar 2025
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COO

Product

We have had a lot of issues with Mach7 Vendor Neutral Archive, and we have had to compensate for...

Mar 2025
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COO

Value

When a client wants to go to the cloud, the only way we can really save money and use the cloud...

Mar 2025
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COO

Relationship

I have been working with Mach7 Technologies for a long time. Their people are good. The vendor is a...

Mar 2025
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COO

Loyalty

Mach7 Vendor Neutral Archive just has to deliver what we want it to deliver. We aren't really...

Mar 2025
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COO

Operations

We have to have so many people watching Mach7 Vendor Neutral Archive all the time. Generally, we...

Mar 2025
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COO

Product

For the most part, Mach7 Vendor Neutral Archive is taking the studies and archiving them. The...

Mar 2025
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COO

Relationship, Operations

Mach7 Vendor Neutral Archive is kind of hard to use, even for very technical folks. Right now, the...

Mar 2025
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Manager

Relationship

There is some room for improvement with Mach7 Technologies’ support. It is beneficial that we meet...

Jan 2025
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Manager

Loyalty

While I'm very satisfied, there is some room for improvement in some areas. I'm optimistic about the...

Jan 2025
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Manager

Product

In Mach7 Vendor Neutral Archive, when we are clicking through the different modules, the GUI doesn't...

Jan 2025
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Manager

Loyalty, Value

I would definitely be interested in purchasing Mach7 Vendor Neutral Archive again. We have had the...

Jan 2025
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Manager

Loyalty, Product

I would tell others looking at Mach7 Vendor Neutral Archive that Mach7 Technologies has a really...

Jan 2025
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VP/Other Executive

Relationship, Product

The interesting thing is I don't think my opinion of Mach7 Technologies has changed; we are really...

Jan 2025
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Manager

Loyalty, Product

We have a really good team that basically runs the application, so we don't need Mach7 Technologies...

Jan 2025
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Director

Relationship

Mach7 Technologies needs better people. They have had a lot of turnover, and we were dragging our...

Jan 2025
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Director

Product

There is always new technology such as new features on new MRIs, but Mach7 Vendor Neutral Archive is...

Jan 2025
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Director

Loyalty

The thing that brought us to Mach7 Vendor Neutral Archive was really the product’s routing engine so...

Jan 2025
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Director

Relationship

With Mach7 Vendor Neutral Archive, there was a lot of overpromising. Almost every big project we did...

Jan 2025
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CIO

Value

Extra charges don’t come up with Mach7 Vendor Neutral Archive. I have no concerns with Mach7 Vendor...

Dec 2024
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Manager

Relationship, Operations

Mach7 Technologies' executive involvement is good. Also, we haven't done a whole lot of upgrades for...

Dec 2024
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Manager

Culture, Loyalty, Product

Mach7 Vendor Neutral Archive rates in the middle of the road in terms of working as promoted. That...

Dec 2024
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Manager

Relationship, Operations

Receiving my money's worth with Mach7 Technologies rates in the middle of the road. The support...

Dec 2024
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Analyst/Coordinator

Relationship

Overall, I have been very pleased with Mach7 Technologies. When I put in a ticket, I get answered...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

When we contact Mach7 Technologies, they do get back to us. All of our mammograms go through the...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

The biggest pain point with Mach7 Technologies has been that it took them a while to get on a...

Nov 2024
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CIO

Relationship

Mach7 Technologies lost a lot of their good people. Their support team has knowledge and skill...

Nov 2024
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CIO

Product

The roles in Mach7 Vendor Neutral Archive are pretty basic. The vendor has a VNA viewer and a few...

Nov 2024
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CIO

Relationship, Product

The product has been pretty stable. The vendor is on it. They have experts who work on this stuff....

Nov 2024
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CIO

Product

It has gotten better, but the interface of the solution is still kind of clunky. Mach7 Technologies...

Nov 2024
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Manager

Product, Value

There was an issue recently where, for whatever reason, Mach7 Vendor Neutral Archive is not saving...

Oct 2024
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COO

Loyalty, Relationship

We decided to get Mach7 Vendor Neutral Archive because we were already using eUnity, and Mach7...

Aug 2024
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COO

Relationship

We are the ones usually alerting Mach7 Technologies about things, but they listen to us when we...

Aug 2024
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COO

Loyalty, Product, Value

In our previous system, it took multiple steps to access a study. With Mach7 Vendor Neutral Archive,...

Aug 2024
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COO

Product

The back end of Mach7 Vendor Neutral Archive is a little bit complicated for our technical folks....

Aug 2024
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COO

Relationship

With Mach7 Technologies, the middle-tier folks are actually taking care of us. I don't have to go to...

Aug 2024
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CIO

Loyalty

We are still frustrated with Mach7 Vendor Neutral Archive, so we decided to move to another product.

Jul 2024
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CIO

Culture

We have a bit of a weird imaging environment here, and Mach7 Technologies was going to do a custom...

Jul 2024
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