Mach7 Vendor Neutral Archive Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship

Mach7 Technologies seems really amenable to a lot of the nuances of healthcare systems and how...

Apr 2024
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Analyst/Coordinator

Relationship

Mach7 Technologies could be better with support. Most of the time, we email them for support, but...

Apr 2024
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CTO

Culture, Relationship

Mach7 Technologies just doesn't deliver. They are trying to do better at keeping all their promises,...

Apr 2024
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CTO

Product

There are certain things that aren't clear in Mach7 Vendor Neutral Archive’s GUI. We have two...

Apr 2024
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Director

Relationship, Operations

I'm extremely happy with Mach7 Vendor Neutral Archive. As a vendor, Mach7 Technologies has been a...

Apr 2024
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Director

Product

For interoperability goals, we have been able to make a lot of connections; the EHR integration is a...

Apr 2024
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Director

Relationship

Mach7 Technologies is good with incident responses, but with level-two support, they don't have...

Apr 2024
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Director

Relationship

In normal incident stuff, if something is down, Mach7 Technologies is excellent with their response...

Apr 2024
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Director

Relationship, Operations

Mach7 Technologies doesn't drive outcomes for us, and we don't ask them to do that. I'm more...

Apr 2024
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Director

Relationship

Mach7 Technologies can improve the service and the maturity of their service response. We know...

Apr 2024
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Manager

Loyalty, Product

On the administrator console, the version of Mach7 Vendor Neutral Archive we are on requires...

Apr 2024
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Manager

Operations

I was involved with the Mach7 Vendor Neutral Archive training, and it was pretty good. Mach7 Vendor...

Apr 2024
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Manager

Relationship

Support from Mach7 Technologies is mostly just web support. They do have a call center, but we...

Apr 2024
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Manager

Loyalty, Product

I would not buy Mach7 Vendor Neutral Archive again just because of some of the issues we have...

Apr 2024
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Manager

Product

Mach7 Vendor Neutral Archive has been working really well. Anytime we need to add a new clinical...

Mar 2024
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Manager

Relationship

Mach7 Technologies has taken a long time to get a new update, and that is a big deal for us. They...

Mar 2024
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Director

Product

We have had some time to get used to the VNA, but we haven't fully realized all of the goals of what...

Mar 2024
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Director

Product

There are a couple of glitches in the VNA that we haven’t figured out yet. When going around...

Mar 2024
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Director

Relationship, Operations

We have been really fortunate with Mach7 Vendor Neutral Archive. We have a few really good analysts...

Mar 2024
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Manager

Product

We have a lot of logic happening within the Mach7 Technologies VNA. When we need to send images from...

Feb 2024
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Manager

Loyalty

We have a disaster recovery site, but we have never had a good experience with Mach7 Technologies...

Feb 2024
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Manager

Relationship

The vendor's support in the last year or so went down the drain. Whenever we tried to contact the...

Feb 2024
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Manager

Value

The vendor charges us for everything we ask for and more, except for upgrades. Upgrades are included...

Feb 2024
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Manager

Culture

Mach7 Technologies promised us something several years ago, and they are just now getting other...

Dec 2023
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Manager

Relationship

Anytime I need the vendor's assistance, they are prompt in helping me where they can. Anytime I open...

Dec 2023
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Manager

Relationship

The vendor has been using a third-party service that doesn't know the software at all. The support...

Dec 2023
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Manager

Relationship

From an IT perspective, the vendor was definitely behind the gate a bit. For example, a lot of the...

Dec 2023
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Manager

Culture

We had our license expire several times, and Mach7 Technologies never noticed until we reached out...

Dec 2023
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Manager

Relationship

Like a lot of vendors, Mach7 Technologies doesn’t ever seem to communicate when they have a new...

Dec 2023
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Manager

Product

For the most part, the Mach7 Technologies machine has done what it is supposed to do. We don't have...

Dec 2023
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CIO

Loyalty

Mach7 Technologies was supposed to do a bunch more for us, and we were abandoned. They were selected...

Dec 2023
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Director

Relationship

We have been expanding the system and have been successful at moving outside radiology. We have...

Dec 2023
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CIO

Product

On the VNA side, Mach7 Technologies does have a bit of a better product than they have in other...

Dec 2023
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Director

Relationship, Product

While we see some positive changes in support, I would like to see a better ticketing system....

Dec 2023
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Director

Product

The system is easy to work with, and it integrates well with other PACS solutions and modalities. We...

Dec 2023
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Director

Relationship

We have seen positive changes in support, and things are going well. We feel like we get things...

Dec 2023
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CIO

Loyalty, Operations

Mach7 Technologies is pretty careful with their upgrades. Their purchase of another system really...

Nov 2023
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CIO

Culture, Relationship

I can't think of any promises that Mach7 Technologies has made that they haven't kept. The vendor...

Nov 2023
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CIO

Loyalty

We have had some problems with storing some things in the system. The vendor bought another system,...

Nov 2023
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Manager

Loyalty, Product

Mach7 Vendor Neutral Archive is a true vendor-neutral archive. We use it as an enterprise solution...

Nov 2023
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Manager

Loyalty, Relationship

The Mach7 Technologies team has been good to work with, and they have people who understand imaging...

Nov 2023
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Manager

Relationship

The support is good, and we hope Mach7 Technologies continues to bring on people and invest in their...

Nov 2023
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Manager

Product

Mach7 Vendor Neutral Archive is well integrated with our other solutions, and the vendor has a lot...

Nov 2023
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VP/Other Executive

Product

We went through a really rough period a while ago with several unplanned outages in a year, though...

Oct 2023
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VP/Other Executive

Relationship

The vendor’s support is really challenging. When we get Mach7 Technologies on the phone, they tend...

Oct 2023
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VP/Other Executive

Relationship, Product

Our experience with the product has not been very positive. Mach7 Technologies made a commitment to...

Oct 2023
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Manager

Product

The product is pretty technical and complicated when we get beyond the basics. We have to know our stuff....

Oct 2023
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COO

Culture

Mach7 Technologies is trying, but we have a bunch of promises that are in the pipeline, so we don’t...

Oct 2023
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Manager

Culture

Mach7 Technologies has a really good sales team, and the person at our organization who chose this...

Oct 2023
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Manager

Product

Recently, we had weeks where nobody could figure out why exams weren’t going to the correct worklist...

Oct 2023
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Manager

Product

The biggest thing that every VNA needs to be is reliable and ironclad. That is the core function of...

Oct 2023
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Manager

Product

Mach7 Vendor Neutral Archive is a really basic solution; there aren’t a lot of tools, and there are...

Oct 2023
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Director

Relationship

When we ask Mach7 Technologies for things, they eventually get there. They just take a while. For...

Oct 2023
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Director

Culture, Operations

Mach7 Technologies grossly overstated what their capabilities were. They said their system could be...

Oct 2023
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Director

Loyalty, Operations

Moving from a fully integrated PACS to Mach7 Vendor Neutral Archive was several steps backward, and...

Oct 2023
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Director

Culture, Relationship

We have tickets that are years old and haven't been addressed. We submitted those tickets to ask for...

Oct 2023
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Manager

Relationship

The technical support team for Mach7 Vendor Neutral Archive is horrible and reactive. They are the...

Jun 2023
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Manager

Culture, Product

The archiving storage part of Mach7 Vendor Neutral Archive does what it is supposed to do and works...

Jun 2023
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Manager

Value

There is no way that we have gotten any return on investment with Mach7 Vendor Neutral Archive.

Jun 2023
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(0)
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Manager

Loyalty

We moved to Mach7 Vendor Neutral Archive because we were told that it worked best with another...

Jun 2023
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Manager

Loyalty, Product

Mach7 Vendor Neutral Archive has a clinical viewer, and we have an ongoing issue with slowness in...

Jun 2023
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Manager

Loyalty

We took a huge step backward in moving from our previous VNA to Mach7 Vendor Neutral Archive. The...

Jun 2023
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Manager

Culture, Value

Mach7 Technologies is not giving us new technology. That is what is killing us. We are having...

May 2023
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Manager

Operations

With recent upgrades, Mach7 Technologies either did not understand the ask or the size needed...

May 2023
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Manager

Operations, Product

Mach7 Vendor Neutral Archive is pretty easy to use. We have only had one upgrade go badly; that is a...

May 2023
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