Mach7 Vendor Neutral Archive Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Loyalty, Product
On the administrator console, the version of Mach7 Vendor Neutral Archive we are on requires...
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Operations
I was involved with the Mach7 Vendor Neutral Archive training, and it was pretty good. Mach7 Vendor...
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Relationship
Support from Mach7 Technologies is mostly just web support. They do have a call center, but we...
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Loyalty, Product
I would not buy Mach7 Vendor Neutral Archive again just because of some of the issues we have...
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Product
Mach7 Vendor Neutral Archive has been working really well. Anytime we need to add a new clinical...
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Relationship
Mach7 Technologies has taken a long time to get a new update, and that is a big deal for us. They...
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Product
We have had some time to get used to the VNA, but we haven't fully realized all of the goals of what...
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Product
There are a couple of glitches in the VNA that we haven’t figured out yet. When going around...
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Relationship, Operations
We have been really fortunate with Mach7 Vendor Neutral Archive. We have a few really good analysts...
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Product
We have a lot of logic happening within the Mach7 Technologies VNA. When we need to send images from...
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Loyalty
We have a disaster recovery site, but we have never had a good experience with Mach7 Technologies...
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Relationship
The vendor's support in the last year or so went down the drain. Whenever we tried to contact the...
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Value
The vendor charges us for everything we ask for and more, except for upgrades. Upgrades are included...
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Culture
Mach7 Technologies promised us something several years ago, and they are just now getting other...
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Relationship
Anytime I need the vendor's assistance, they are prompt in helping me where they can. Anytime I open...
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Relationship
The vendor has been using a third-party service that doesn't know the software at all. The support...
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Relationship
From an IT perspective, the vendor was definitely behind the gate a bit. For example, a lot of the...
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Culture
We had our license expire several times, and Mach7 Technologies never noticed until we reached out...
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Relationship
Like a lot of vendors, Mach7 Technologies doesn’t ever seem to communicate when they have a new...
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Product
For the most part, the Mach7 Technologies machine has done what it is supposed to do. We don't have...
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Loyalty
Mach7 Technologies was supposed to do a bunch more for us, and we were abandoned. They were selected...
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Relationship
We have been expanding the system and have been successful at moving outside radiology. We have...
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Product
On the VNA side, Mach7 Technologies does have a bit of a better product than they have in other...
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Relationship, Product
While we see some positive changes in support, I would like to see a better ticketing system....
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Product
The system is easy to work with, and it integrates well with other PACS solutions and modalities. We...
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Relationship
We have seen positive changes in support, and things are going well. We feel like we get things...
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Loyalty, Operations
Mach7 Technologies is pretty careful with their upgrades. Their purchase of another system really...
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Culture, Relationship
I can't think of any promises that Mach7 Technologies has made that they haven't kept. The vendor...
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Loyalty
We have had some problems with storing some things in the system. The vendor bought another system,...
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Loyalty, Product
Mach7 Vendor Neutral Archive is a true vendor-neutral archive. We use it as an enterprise solution...
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Loyalty, Relationship
The Mach7 Technologies team has been good to work with, and they have people who understand imaging...
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Relationship
The support is good, and we hope Mach7 Technologies continues to bring on people and invest in their...
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Product
Mach7 Vendor Neutral Archive is well integrated with our other solutions, and the vendor has a lot...
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Product
We went through a really rough period a while ago with several unplanned outages in a year, though...
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Relationship
The vendor’s support is really challenging. When we get Mach7 Technologies on the phone, they tend...
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Relationship, Product
Our experience with the product has not been very positive. Mach7 Technologies made a commitment to...
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Product
The product is pretty technical and complicated when we get beyond the basics. We have to know our stuff....
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Culture
Mach7 Technologies is trying, but we have a bunch of promises that are in the pipeline, so we don’t...
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Culture
Mach7 Technologies has a really good sales team, and the person at our organization who chose this...
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Product
Recently, we had weeks where nobody could figure out why exams weren’t going to the correct worklist...
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Product
The biggest thing that every VNA needs to be is reliable and ironclad. That is the core function of...
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Product
Mach7 Vendor Neutral Archive is a really basic solution; there aren’t a lot of tools, and there are...
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Relationship
When we ask Mach7 Technologies for things, they eventually get there. They just take a while. For...
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Culture, Operations
Mach7 Technologies grossly overstated what their capabilities were. They said their system could be...
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Loyalty, Operations
Moving from a fully integrated PACS to Mach7 Vendor Neutral Archive was several steps backward, and...
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Culture, Relationship
We have tickets that are years old and haven't been addressed. We submitted those tickets to ask for...
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Relationship
The technical support team for Mach7 Vendor Neutral Archive is horrible and reactive. They are the...
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Culture, Product
The archiving storage part of Mach7 Vendor Neutral Archive does what it is supposed to do and works...
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Value
There is no way that we have gotten any return on investment with Mach7 Vendor Neutral Archive.
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Loyalty
We moved to Mach7 Vendor Neutral Archive because we were told that it worked best with another...
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Loyalty, Product
Mach7 Vendor Neutral Archive has a clinical viewer, and we have an ongoing issue with slowness in...
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Loyalty
We took a huge step backward in moving from our previous VNA to Mach7 Vendor Neutral Archive. The...
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Culture, Value
Mach7 Technologies is not giving us new technology. That is what is killing us. We are having...
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Operations
With recent upgrades, Mach7 Technologies either did not understand the ask or the size needed...
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Operations, Product
Mach7 Vendor Neutral Archive is pretty easy to use. We have only had one upgrade go badly; that is a...
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Loyalty, Value
We would buy Mach7 Vendor Neutral Archive again for what we have been using it for, but things are...
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Operations
Mach7 Technologies has been pretty helpful with the minor upgrades we have gone through. Mach7...
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Product
Mach7 Technologies has some integration options; they are not that great, but they get by. Mach7...
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Product
Mach7 Vendor Neutral Archive has a pretty archaic GUI that the end users interact with. It uses a...
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Culture, Product
Mach7 Technologies doesn't really do anything proactively. We were supposed to upgrade years ago to...
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Product
Mach7 Vendor Neutral Archive is a solid VNA. We can push our images from a third-party PACS...
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Relationship, Product
The vendor doesn't have technology issues, but they also aren't quick to add new technology or to...
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Product
The system's integration works well. Users may not know that everything is connected in the system....
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Relationship
The support that we receive for the system is excellent. The vendor has gone through a few changes...
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Relationship
It is hard for me to say how proactive the vendor's support is because we get different levels of...
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Loyalty, Operations
We just moved to the latest version of Mach7 Vendor Neutral Archive. Our upgrade went well, and it...
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