Mach7 Vendor Neutral Archive
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Mach7 Technologies started as a really good partner. We had a good experience with them initially....

Mar 2023
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Manager

Service and Support

In the past, Mach7 Technologies was very responsive when we opened tickets with them. We could get a...

Mar 2023
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Manager

Future Outlook

We are moving away from Mach7 Technologies because we haven't had a good experience with them lately....

Mar 2023
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Manager

Service and Support

Mach7 Technologies’ support team is always accessible via phone calls, emails, or messages through...

Jan 2023
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Manager

Sales and Contracting

We constructed our contract in such a way that we would not be nickel-and-dimed through the life of...

Jan 2023
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Manager

Technology

At the end of the day, it feels like we have a partnership with Mach7 Technologies. We have a say in...

Jan 2023
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Manager

Sales and Contracting

Based on what Mach7 Technologies is contractually obligated to provide, their VNA doesn't meet our...

Jan 2023
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Manager

Lessons Learned

When we started with Mach7 Vendor Neutral Archive, everyone was new to a VNA system, so they were...

Jan 2023
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Manager

Functionality and Upgrades

Mach7 Vendor Neutral Archive is a very powerful solution. It can do a lot of great things, and the...

Jan 2023
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Manager

Service and Support

The customer service from Mach7 Technologies is always great. The vendor is decent and kind. They...

Jan 2023
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Manager

Other Observations & Comments

There were some problems when we did a large upgrade recently, and we foresaw that there would be...

Jan 2023
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Manager

Functionality and Upgrades

Although Mach7 Vendor Neutral Archive is a very powerful system that has helped us a lot, I wish it...

Jan 2023
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CIO

Functionality and Upgrades

Mach7 Technologies is really configurable. It allows us to do things that other VNAs haven't been...

Jan 2023
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CIO

Service and Support

The vendor's support is generally good. We just did an upgrade with the vendor. That upgrade was...

Jan 2023
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CIO

Relationship

It would be really nice if the vendor would go through some of the system's features. We don't get...

Jan 2023
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CIO

Relationship

The product does what the vendor says that it will do, but they don't tell us about its problems. It...

Jan 2023
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CIO

Service and Support

The vendor has worked hard to make the product work the way that we need it to. We gave them some...

Jan 2023
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CIO

Functionality and Upgrades

The product is really complicated. It isn't easy for us to figure it out or see how things are laid...

Jan 2023
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Manager

Functionality and Upgrades

The Mach7 Technologies support team that I have worked with has been good. The issue is that the...

Nov 2022
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Manager

Service and Support

The vendor’s support is tricky because we submit tickets through the web. If we call the vendor's...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor did a lot of development work on our behalf. We needed them to incorporate some features...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

We had some integration issues, but the vendor redeveloped things and got things resolved.

Nov 2022
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Analyst/Coordinator

Service and Support

Mach7 Technologies has some really smart people working for them, but there have been some...

Nov 2022
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Analyst/Coordinator

Relationship

Mach7 Technologies is a great small company, and we have always had access directly to the top dog....

Nov 2022
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Analyst/Coordinator

Relationship

We have invested a lot of time and energy in Mach7 Vendor Neutral Archive, and it is very rare that...

Nov 2022
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Manager

Interfacing and Integration

I don't think that we have run into any type of project or any type of effort where we haven't been...

Oct 2022
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Manager

Service and Support

The planning that Mach7 Technologies has done on their end to ensure we have a helpful upgrade has...

Oct 2022
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Manager

Relationship

We have a partnership with Mach7 Technologies. We call it a partnership because their product is...

Oct 2022
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CEO/President

Interfacing and Integration

Mach7 Technologies' system is a true vendor neutral archive in that they don't have a horse in the...

Sep 2022
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(0)
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CEO/President

Relationship

We are moving away from Mach7 Technologies mostly because they have not kept up with us, so our...

Sep 2022
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CEO/President

ROI / Cost

We felt like we were getting charged for every little thing, but I am not sure whether that was...

Sep 2022
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Manager

Functionality and Upgrades

The product has good administrative and monitoring tools.

Sep 2022
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Manager

Functionality and Upgrades

I like the fact that with the Mach7 Technologies system, we can segment things like radiology and...

Jun 2022
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Manager

Functionality and Upgrades

We have had some issues with the product accessing our long-term storage solution within the...

Jun 2022
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Manager

Implementation and Training

There hasn't been an issue with Mach7 Technologies; I just don't think their methodology is the...

Jun 2022
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Manager

Functionality and Upgrades

If there were one repository with different tool sets for different types of images, that would be...

Jun 2022
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Manager

Technology

We have had some significant issues with the system recently. Supposedly, the latest version of the...

Jun 2022
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Manager

Service and Support

I have had some issues with the vendor's new staff members. Those people aren't as responsive as we...

Jun 2022
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Manager

Functionality and Upgrades

The system is very confusing. We have a lot of technologists who do not enjoy the system. The...

Jun 2022
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Manager

Service and Support

We would really love to see the physicians' requests that we submit to Mach7 Technologies get...

Jun 2022
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Manager

Service and Support

Last year, I thought Mach7 Technologies' support team was amazing, but then we had an upgrade that...

Jun 2022
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Manager

Relationship

Mach7 Technologies does pull in the highest people they have to work on things with us. The vendor...

Jun 2022
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Manager

ROI / Cost

The issues that we have with the system will sometimes cause a delay in getting images where need...

Jun 2022
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Manager

Implementation and Training

Mach7 Technologies does updates and upgrades. All of the updates go really well, but the upgrades...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

I would explore some of the other products that are out there before choosing Mach7 Technologies'...

Jun 2022
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Manager

ROI / Cost

In our recent implementation, there has been a lot of back-and-forth over the pricing. It seems like...

Jun 2022
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Manager

Functionality and Upgrades

When we first got the product years ago, the image-sharing feature was supposed to be a big, nice...

Jun 2022
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CTO

Service and Support

Mach7 Technologies' strengths are the product flexibility and the attention we get from the support...

May 2022
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CTO

Relationship

Mach7 Technologies has been promising a major release for several years now, and the release keeps...

May 2022
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Director

Implementation and Training

Mach7 Technologies' training has improved. The vendor has come a long way in the last couple of...

May 2022
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Director

Interfacing and Integration

Everything that we have attempted to do with the system from an integration standpoint has been very...

May 2022
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(0)
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Director

ROI / Cost

One of the solution's strengths is its sheer processing power for a very small infrastructure...

May 2022
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(0)
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Director

Functionality and Upgrades

The solution has a diagnostic-facing component called worklist engine. That component is one of the...

May 2022
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Director

Relationship

The vendor has been working hard over the last year to make improvements to their VNA, and they have...

May 2022
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Manager

Technology

A lot of clinical healthcare vendors are moving toward HTML5 or browser-agnostic solutions. Mach7...

Apr 2022
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Manager

Sales and Contracting

Salespeople make promises because they are looking for sales. They often promise things that their...

Apr 2022
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Manager

Future Outlook

Mach7 Technologies uses software to remotely access our servers. We have asked them a number of...

Apr 2022
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Manager

Relationship

In the time that we have owned Mach7 Technologies' solution, the only times we have ever received...

Apr 2022
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Manager

Implementation and Training

The vendor's training wasn't great, but it was definitely serviceable. We haven't really upgraded or...

Apr 2022
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(0)
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Manager

Service and Support

We haven't received the best customer support from Mach7 Technologies. Normally, all of our tickets...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

Every time a new study comes in, Mach7 Technologies' appliances are supposed to generate a brand-new...

Apr 2022
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Manager

Functionality and Upgrades

I haven't seen what the current version of the solution looks like, but if someone were going to...

Apr 2022
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Manager

Functionality and Upgrades

It would be nice if Mach7 Technologies' solution just worked the way that it was designed to work....

Apr 2022
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