Mach7 Vendor Neutral Archive Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty
Mach7 Technologies has a very powerful DICOM router, so that is the central traffic cop for...
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Relationship
Mach7 Technologies’ support has improved, but I don’t think it is where it needs to be. They aren't...
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Relationship
Mach7 Vendor Neutral Archive hasn't worked. It isn't stable. Our servers need to be rebooted...
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Loyalty
I'm not sure what Mach7 Technologies' long-term plans are. Right now, we have multiple local servers...
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Operations
There isn't a whole lot of training that goes on with Mach7 Technologies. It is basically just used...
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Culture, Value
We usually always get a fair up-front idea of what something is going to cost us before we get into...
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Relationship, Operations, Product
Anytime the vendor writes new software code, it takes several versions to get the bugs worked out....
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Relationship
The vendor’s high turnover rates have been quite a challenge for us simply because we are such a...
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Operations
The trainers don't provide the information that is pertinent to the end users. The trainers have a...
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Relationship
It seems like there is always a huge hurdle with upgrades, so sometimes we need more transparency. I...
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Product
I like that Mach7 Vendor Neutral Archive is very customizable. I like the speed and the automation....
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Product
The workflow just doesn't seem to be consistent. With typical PACS solutions, there are lists that...
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Value
The vendor is fair and transparent with ongoing charges. They bring charges forward to us.
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Relationship
We are good partners with Mach7 Technologies. I’m confident in them.
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Relationship
As a very large customer, we have a sizable backlog of service requests for Mach7 Technologies. They...
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Operations
We don’t have a lot of training needs for Mach7 Vendor Neutral Archive. We don't necessarily have a...
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Relationship
Mach7 Technologies has undergone significant restructuring of their support recently, and I have...
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Operations
We were told that the most recent upgrade wasn't going to take any real training for our team....
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Loyalty, Relationship
I'm optimistic, but I have seen a history of things not improving. We have had attention here...
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Relationship
There have been some stellar responses at the executive level, but there have also been really poor...
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Loyalty, Product
I'm getting advertisements from other vendors that are offering AI that can manage the worklist and...
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Operations
In the initial launch of Mach7 Vendor Neutral Archive, there were issues with saving. When...
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Product
Our radiologists prefer our old solution, which was many years old, to Mach7 Vendor Neutral Archive....
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Relationship, Operations
There is a silo of information between the system's implementation, training folks, and support...
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Product
Mach7 Vendor Neutral Archive is a beast to use. It is the most complicated of our solutions....
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Relationship
When I submit tickets to the vendor's support, no one takes them, and no one responds. I have things...
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Product
I would like to have more detailed logs. If there is a failed archive study or export, I would like...
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Operations, Product
Mach7 Vendor Neutral Archive is all web based, and it is very easy for users to use. The system is...
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Operations
The vendor's initial, up-front training was very difficult and wasn't well supported. Customers had...
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Operations, Product
We went through an upgrade with Mach7 Technologies, and that was rocky. Many of the complaints,...
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Loyalty, Product
The system gives radiology groups the ability to read across multiple sites. That is a big reason...
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Relationship, Product
We want to see the system's scalability and performance. We have had several problems that have...
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Loyalty, Operations
We hoped we would have a simpler journey with a single worklist for our implementation. From the...
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Operations, Product
The problem is that Mach7 Vendor Neutral Archive and one of our other products don't work in tandem...
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Loyalty, Relationship
From a reliability and functionality perspective, the vendor has been lacking. Their support has...
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Relationship
When we point out a problem, there are very few resources or engineers who can troubleshoot things....
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Operations
With Mach7 Vendor Neutral Archive, a lot of effort had to go into setting up some processes that I...
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Relationship
We used to interact with our salesperson, but Mach7 Technologies changed that model. They don't have...
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Loyalty, Product
The vendor can't modify outgoing DICOM images with their VNA. I have some integration needs with...
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Relationship
The Mach7 Technologies specked out our environment and volume made it very simple for us to onboard...
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Product
I'm extremely satisfied with Mach7 Vendor Neutral Archive. It is very flexible, and it meets all of...
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Product
I like that Mach7 Vendor Neutral Archive can be very customized and very detailed in different...
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Culture, Relationship
We have had a lot of discussions with Mach7 Technologies around resolving concerns. Their promises...
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Product
Mach7 Vendor Neutral Archive works. The system is up and running all the time. We have very few...
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Operations, Product
Our use of the system is going fine. The system works very well. It is easy to use.
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Relationship
I haven't heard much from Mach7 Technologies about new technology. We don't even have a...
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Operations, Product
Mach7 Vendor Neutral Archive's ease of use has gotten a little better, but the system is still...
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Operations, Value
We were pretty happy with Mach7 Technologies' training when they did it. We have definitely received...
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Relationship
The support for Mach7 Vendor Neutral Archive is lacking. There is no proactive support, the vendor's...
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Loyalty
Mach7 Technologies has made some changes that I predict will help improve support and our...
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Operations
I have not seen any improvement in Mach7 Vendor Neutral Archive. We are counting the days before we...
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Relationship
Mach7 Vendor Neutral Archive does work. I think I saw an email from a leader at Mach7 Technologies,...
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Operations, Product
Mach7 Vendor Neutral Archive is more for back-end and support use, and it could use a lot of help. I...
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Product
For a VNA, Mach7 Vendor Neutral Archive is sometimes too picky. The solution has to be able to take...
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Relationship, Value
Mach7 Technologies is giving us updates, but they are piecemeal. We are taking small baby steps...
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Culture, Relationship, Operations
I would tell Mach7 Technologies that they need to just listen to us and we will help them. At the...
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Loyalty, Relationship
We have a long-term partnership with Mach7 Technologies. They are good people, and we have a good...
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Relationship, Operations
Mach7 Technologies has given us good training. They try hard to stay involved. Once we get things to...
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Relationship
We have had some issues with the vendor's support. Mach7 Technologies has improved a bit, but that...
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Loyalty
I am not sure whether the system is part of our organization's long-term plans. I know there have...
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Loyalty, Operations, Product
The system's upgrade process went fairly well. Mach7 Technologies made some good improvements with...
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Loyalty
If Mach7 Technologies wants Mach7 Vendor Neutral Archive to be a PACS, then they will need to spend...
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Relationship
Mach7 Technologies has really stepped up in the last 12 months. For the most part, they are a lot...
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Relationship, Product
One of the big wish list items I have for Mach7 Vendor Neutral Archive is better reporting. It would...
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Relationship, Product
When we were on an older version of Mach7 Vendor Neutral Archive, it was really stable, and the...
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Relationship
Recently, Mach7 Technologies' support has gotten a little lax when it comes to noncritical tickets....
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Relationship, Operations
Mach7 Technologies' system has a poor design. The system is difficult to use, and the vendor has...
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Operations
Mach7 Technologies doesn't really do much hands-on training. There is a lot of documentation, and...
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Product
Despite all the bugs, Mach7 Vendor Neutral Archive still meets our needs. We have no major issues...
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Product
The newer version of the solution seems to be much more broken than what was provided before. I feel...
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Relationship
We have had some trouble with Mach7 Technologies' support team recently. I don't know whether the...
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Relationship
We had an issue recently, and the vendor's support people engaged with us after hours to help. They...
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Loyalty, Product
Mach7 Vendor Neutral Archive meets my needs, and there is only one element that I would like to...
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Relationship
Mach7 Vendor Neutral Archive needs a resource to get into where we can stabilize and support the...
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Product
I would like to see Mach7 Technologies fix the errors in the system. It takes a long time to pull up...
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Relationship
Mach7 Technologies could improve their proactivity. Even if there are known issues about the system,...
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Product
I like the system's GUI and how easy it is to navigate to get the information that I need. The...
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Relationship, Operations, Product
The system's upgrades are sometimes a struggle, especially after we find issues in the system. Then...
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Product
Mach7 Vendor Neutral Archive doesn't meet all of our functionality needs. We still have a lot of...
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Value
We pay for substantial upgrades of Mach7 Vendor Neutral Archive but not for incremental upgrades....
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Product
Mach7 Technologies is an excellent VNA vendor. I have no reservations about recommending Mach7...
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Commentary Summary
Comment Type Breakout