Mach7 Vendor Neutral Archive
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

Mach7 Technologies' training has improved. The vendor has come a long way in the last couple of...

May 2022
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Director

Everything that we have attempted to do with the system from an integration standpoint has been very...

May 2022
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Director

One of the solution's strengths is its sheer processing power for a very small infrastructure...

May 2022
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Director

The solution has a diagnostic-facing component called worklist engine. That component is one of the...

May 2022
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Director

The vendor has been working hard over the last year to make improvements to their VNA, and they have...

May 2022
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Manager

A lot of clinical healthcare vendors are moving toward HTML5 or browser-agnostic solutions. Mach7...

Apr 2022
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Manager

Salespeople make promises because they are looking for sales. They often promise things that their...

Apr 2022
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Manager

Mach7 Technologies uses software to remotely access our servers. We have asked them a number of...

Apr 2022
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Manager

In the time that we have owned Mach7 Technologies' solution, the only times we have ever received...

Apr 2022
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Manager

The vendor's training wasn't great, but it was definitely serviceable. We haven't really upgraded or...

Apr 2022
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Manager

We haven't received the best customer support from Mach7 Technologies. Normally, all of our tickets...

Apr 2022
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Manager

Every time a new study comes in, Mach7 Technologies' appliances are supposed to generate a brand-new...

Apr 2022
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Manager

I haven't seen what the current version of the solution looks like, but if someone were going to...

Apr 2022
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Manager

It would be nice if Mach7 Technologies' solution just worked the way that it was designed to work....

Apr 2022
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Director

Mach7 Technologies' system has paid for itself just from the migration capability alone. If we had...

Dec 2021
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Director

The biggest thing causing dissatisfaction with the VNA is that the upgrade has been delayed. We have...

Dec 2021
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Manager

Mach7 Technologies is tactical. We were working with somebody who helped us develop a strategy for...

Dec 2021
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Manager

Mach7 Technologies does a decent job of keeping their promises. They don't nickel-and-dime....

Dec 2021
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Manager

Mach7 Technologies' implementation services are excellent. The implementation people ask good...

Dec 2021
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Manager

The VNA is pretty complicated to use. We have been waiting for years for it to meet certain...

Dec 2021
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Manager

The vendor's phone support doesn't exist. That is terrible. Mach7 Technologies does have support via...

Dec 2021
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Manager

Our organization appreciates what the VNA can do to meet our needs. It is very flexible and...

Dec 2021
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Director

Mach7 Technologies has a decent VNA, but we don't see it as being a large enterprise archive at this...

Dec 2021
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Manager

The solution does what it needs to do. It isn't amazing, but it isn't horrible. It provides images...

Dec 2021
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Manager

I would like providers who are logged into the system to be able to download images. I would also...

Dec 2021
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Manager

We are transitioning the scope of our VNA to a different vendor soon. Mach7 Technologies isn't...

Dec 2021
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Manager

Mach7 Technologies’ analysts are easy to work with. They are knowledgeable and they try hard. We...

Dec 2021
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Manager

Sometimes when we put in a ticket with Mach7 Technologies, they take a while to respond. They are a...

Dec 2021
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Manager

Mach7 Technologies has done nothing to drive anything. They changed a lot of the structure within...

Oct 2021
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Manager

At one point, there was definitely a good ROI with the Mach7 Technologies VNA, and then things...

Oct 2021
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Manager

Mach7 Technologies has resources that do things pretty quickly. Anytime that I have gone to those...

Oct 2021
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Manager

Mach 7 Technologies does a very good job of continuing to teach us about the product. I have learned...

Oct 2021
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Manager

There are a lot of low-quality components in the product that don't work very well. There are a lot...

Oct 2021
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CIO

I would like Mach7 Vendor Neutral Archive to have the ability to connect to cloud storage and be a...

Jul 2021
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CIO

The Mach7 Technologies support is generally responsive. Mach7 Technologies seems to be a little...

Jul 2021
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CIO

The vendor is continually adding to the different sides of the system. Mach7 Technologies continues...

Jul 2021
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CIO

We seem to be a little ahead of Mach7 Technologies from a strategic point of view. The system offers...

Jul 2021
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CIO

Mach7 Vendor Neutral Archive is working well. It has been our VNA for years, and it does a good job...

Jul 2021
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Manager

Mach7 Technologies' system has a lot of flexibility and is a stable system. It does what I expect it...

Jun 2021
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Manager

The lack of customer communication is a problem with Mach7 Technologies. For example, I don’t get...

Jun 2021
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Director

Mach7 Technologies has become notorious for delivering upgrades that have bugs. We take two steps...

Jun 2021
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Director

Mach7 Technologies developed some custom integrations for us that work relatively well.

Jun 2021
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Director

Mach7 Technologies is a small company, and we know the senior leaders there.

Jun 2021
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Director

We are not paying much at all for the solution compared to what we would be paying for some of the...

Jun 2021
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Director

The software is very fast. It is customizable in the sense that we can create some new workflows. It...

Jun 2021
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Director

The VNA needs to be more robust and reliable. The products often don’t work well in the world where...

Jun 2021
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Director

If I judge the solution as a VNA, I would say yes, I would buy it again. If I judge it as a PACS, I...

Jun 2021
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Director

We are reevaluating whether we are going to continue to move forward with the Mach7 Technologies...

Jun 2021
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Director

Mach7 Technologies is very good in that they don’t charge us. But sometimes they may promise to have...

Jun 2021
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Manager

Mach7 Vendor Neutral Archive is intuitive for administrators. It is very flexible with what it can...

Jun 2021
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Manager

Mach7 Technologies has played a mostly tactical role in adopting enterprise imaging. We haven't...

Jun 2021
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Manager

Our VNA contributed to our return on investment because we no longer need to migrate proprietary...

Jun 2021
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Manager

Mach7 Technologies is equally tactical and strategic. They had a vision, and they came into the VNA...

Jun 2021
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Manager

The vendor is nickel-and-diming us, and that is a change that has started since the pandemic....

Jun 2021
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Manager

We are moving away from Mach7 Vendor Neutral Archive. All the rave about the VNA has gone away, and...

Jun 2021
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Manager

Mach7 Technologies charges us based on the number of studies that are moved through the system, so...

Jun 2021
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Manager

The solution isn't very intuitive. We are switching away from it because we need a more granular...

Jun 2021
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Manager

Our biggest gripe is with the vendor’s support. Their phone support has trailed off. When we call...

Jun 2021
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Manager

We receive ongoing support from the vendor regardless of whether we have a project going or not. We...

May 2021
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Manager

Our organization has been discussing moving away from the product. We have a little more flexibility...

May 2021
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Manager

A lot of our end users like the features in the Mach7 Technologies VNA, but as a whole, we have...

May 2021
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Manager

The vendor's vision is good. We are discussing optimizations. We had an issue that required...

May 2021
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Manager

Mach7 Technologies' implementation and training were excellent. The vendor was easy to work with. It...

May 2021
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Manager

The solution is stable. That is important to me. We have had an unstable product before, and we had...

May 2021
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Manager

The Mach7 Technologies team is a pleasure to work with. Mach7 Technologies’ support has been...

May 2021
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Manager

The front-end clearing and filtering can be difficult in Mach7 Technologies’ system.

May 2021
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Manager

Our experience with Mach7 Technologies’ system has been nothing but positive. The product is a very...

May 2021
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Manager

Mach7 Technologies has proactively sent us errors, and that has been great. However, we sometimes...

May 2021
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