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Mach7 Vendor Neutral Archive Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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CIO

I would like Mach7 Vendor Neutral Archive to have the ability to connect to cloud storage and be a...

Jul 2021
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CIO

The Mach7 Technologies support is generally responsive. Mach7 Technologies seems to be a little...

Jul 2021
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CIO

The vendor is continually adding to the different sides of the system. Mach7 Technologies continues...

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CIO

We seem to be a little ahead of Mach7 Technologies from a strategic point of view. The system offers...

Jul 2021
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CIO

Mach7 Vendor Neutral Archive is working well. It has been our VNA for years, and it does a good job...

Jul 2021
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Manager

Mach7 Technologies' system has a lot of flexibility and is a stable system. It does what I expect it...

Jun 2021
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Manager

The lack of customer communication is a problem with Mach7 Technologies. For example, I don’t get...

Jun 2021
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Director

Mach7 Technologies has become notorious for delivering upgrades that have bugs. We take two steps...

Jun 2021
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Director

Mach7 Technologies developed some custom integrations for us that work relatively well.

Jun 2021
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Director

Mach7 Technologies is a small company, and we know the senior leaders there.

Jun 2021
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Director

We are not paying much at all for the solution compared to what we would be paying for some of the...

Jun 2021
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Director

The software is very fast. It is customizable in the sense that we can create some new workflows. It...

Jun 2021
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Director

The VNA needs to be more robust and reliable. The products often don’t work well in the world where...

Jun 2021
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Director

If I judge the solution as a VNA, I would say yes, I would buy it again. If I judge it as a PACS, I...

Jun 2021
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Director

We are reevaluating whether we are going to continue to move forward with the Mach7 Technologies...

Jun 2021
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Director

Mach7 Technologies is very good in that they don’t charge us. But sometimes they may promise to have...

Jun 2021
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Manager

Mach7 Vendor Neutral Archive is intuitive for administrators. It is very flexible with what it can...

Jun 2021
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Manager

Mach7 Technologies has played a mostly tactical role in adopting enterprise imaging. We haven't...

Jun 2021
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Manager

Our VNA contributed to our return on investment because we no longer need to migrate proprietary...

Jun 2021
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Manager

Mach7 Technologies is equally tactical and strategic. They had a vision, and they came into the VNA...

Jun 2021
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Manager

The vendor is nickel-and-diming us, and that is a change that has started since the pandemic....

Jun 2021
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Manager

We are moving away from Mach7 Vendor Neutral Archive. All the rave about the VNA has gone away, and...

Jun 2021
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Manager

Mach7 Technologies charges us based on the number of studies that are moved through the system, so...

Jun 2021
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Manager

The solution isn't very intuitive. We are switching away from it because we need a more granular...

Jun 2021
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Manager

Our biggest gripe is with the vendor’s support. Their phone support has trailed off. When we call...

Jun 2021
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Manager

We receive ongoing support from the vendor regardless of whether we have a project going or not. We...

May 2021
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Manager

Our organization has been discussing moving away from the product. We have a little more flexibility...

May 2021
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Manager

A lot of our end users like the features in the Mach7 Technologies VNA, but as a whole, we have...

May 2021
||
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Manager

The vendor's vision is good. We are discussing optimizations. We had an issue that required...

May 2021
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Manager

Mach7 Technologies' implementation and training were excellent. The vendor was easy to work with. It...

May 2021
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Manager

The solution is stable. That is important to me. We have had an unstable product before, and we had...

May 2021
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Manager

The Mach7 Technologies team is a pleasure to work with. Mach7 Technologies’ support has been...

May 2021
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Manager

The front-end clearing and filtering can be difficult in Mach7 Technologies’ system.

May 2021
||
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Manager

Our experience with Mach7 Technologies’ system has been nothing but positive. The product is a very...

May 2021
||
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Manager

Mach7 Technologies has proactively sent us errors, and that has been great. However, we sometimes...

May 2021
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Manager

For migration, Mach7 Technologies included so many hours and has helped us throughout the whole...

May 2021
||
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Manager

A lot of the training was handled over the telephone. We went to class, but only me and the...

May 2021
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Manager

Mach7 Technologies' support system is phenomenal. They are super quick to respond and follow through...

May 2021
||
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Manager

I like that Mach7 Technologies keeps adding new features to the system and that they work with their...

May 2021
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Manager

I would like to see improvements with image sharing. The only ability we have is to share an image...

May 2021
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Manager

Mach7 Technologies is a pretty good company. Their system is dynamic and can combine communication...

Apr 2021
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Manager

The vendor is dynamic and responsive. If I put an enhancement request in, I can get it in production...

Apr 2021
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Manager

The system has definitely driven tangible outcomes for us. One of the main focuses was for the...

Apr 2021
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Manager

I am on the fence about whether I would purchase the system again. While the vendor is very...

Nov 2020
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Manager

The vendor seems to be doing a lot of patching. They are good about responding when we have issues,...

Nov 2020
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Manager

We talk to the vendor’s executives occasionally, but I don’t know that they go out of their way....

Nov 2020
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Manager

My experience with Mach7 Technologies is a little bit of a downer. There have been little issues...

Oct 2020
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Manager

For little reports and projects, Mach7 Technologies tends to nitpick. We have to escalate things a...

Oct 2020
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Manager

The vendor was a very good partner for a long time. Once the vendor changed their structure and...

Oct 2020
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Director

Mach7 Vendor Neutral Archive is our archiving system. I have no idea how the system works. It is...

Sep 2020
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Manager

Mach7 Technologies did a lot of web training. It was pretty basic. That might not have be the...

Sep 2020
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Manager

Mach7 Technologies does offer an archive solution, and I saw a presentation. It seemed like a better...

Sep 2020
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Manager

Mach7 Technologies role is strategic and tactical. I am not sure what our future plans are. But I...

Sep 2020
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Manager

We are going through a transition right now as an organization. We are still in our infancy as a...

Sep 2020
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Manager

We really haven’t seen many issues caused by the COVID-19 situation, but the vendor’s web support...

Sep 2020
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Manager

My low ratings are not due to a lack of effort on the vendor’s part. I know that all the support...

Sep 2020
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