Mach7 Vendor Neutral Archive Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Operations
Mach7 Technologies' system has a poor design. The system is difficult to use, and the vendor has...
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Operations
Mach7 Technologies doesn't really do much hands-on training. There is a lot of documentation, and...
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Product
Despite all the bugs, Mach7 Vendor Neutral Archive still meets our needs. We have no major issues...
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Product
The newer version of the solution seems to be much more broken than what was provided before. I feel...
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Relationship
We have had some trouble with Mach7 Technologies' support team recently. I don't know whether the...
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Relationship
We had an issue recently, and the vendor's support people engaged with us after hours to help. They...
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Loyalty, Product
Mach7 Vendor Neutral Archive meets my needs, and there is only one element that I would like to...
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Relationship
Mach7 Vendor Neutral Archive needs a resource to get into where we can stabilize and support the...
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Product
I would like to see Mach7 Technologies fix the errors in the system. It takes a long time to pull up...
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Relationship
Mach7 Technologies could improve their proactivity. Even if there are known issues about the system,...
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Product
I like the system's GUI and how easy it is to navigate to get the information that I need. The...
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Relationship, Operations, Product
The system's upgrades are sometimes a struggle, especially after we find issues in the system. Then...
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Product
Mach7 Vendor Neutral Archive doesn't meet all of our functionality needs. We still have a lot of...
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Value
We pay for substantial upgrades of Mach7 Vendor Neutral Archive but not for incremental upgrades....
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Product
Mach7 Technologies is an excellent VNA vendor. I have no reservations about recommending Mach7...
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Relationship
If I were making the choice today, I probably would not buy Mach7 Vendor Neutral Archive again. My...
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Loyalty, Product
There are some shortcomings in Mach7 Vendor Neutral Archive, and some of that is our fault because...
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Product
We have multiple SANs, and Mach7 Vendor Neutral Archive cannot seem to keep those two systems in...
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Product
I love the routing rules in Mach7 Vendor Neutral Archive. We have an outside CD solution, so we can...
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Relationship, Operations
Mach7 Technologies can improve by being more responsive to their customers' needs. The vendor...
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Loyalty
We have grown so large in the last couple of years, so we need a more modern system than Mach7...
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Relationship
The support for Mach7 Vendor Neutral Archive has been very bad in the last six months to a year. I...
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Product
We have had a lot of issues with Mach7 Vendor Neutral Archive, and we have had to compensate for...
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Value
When a client wants to go to the cloud, the only way we can really save money and use the cloud...
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Relationship
I have been working with Mach7 Technologies for a long time. Their people are good. The vendor is a...
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Loyalty
Mach7 Vendor Neutral Archive just has to deliver what we want it to deliver. We aren't really...
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Operations
We have to have so many people watching Mach7 Vendor Neutral Archive all the time. Generally, we...
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Product
For the most part, Mach7 Vendor Neutral Archive is taking the studies and archiving them. The...
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Relationship, Operations
Mach7 Vendor Neutral Archive is kind of hard to use, even for very technical folks. Right now, the...
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Relationship
There is some room for improvement with Mach7 Technologies’ support. It is beneficial that we meet...
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Loyalty
While I'm very satisfied, there is some room for improvement in some areas. I'm optimistic about the...
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Product
In Mach7 Vendor Neutral Archive, when we are clicking through the different modules, the GUI doesn't...
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Loyalty, Value
I would definitely be interested in purchasing Mach7 Vendor Neutral Archive again. We have had the...
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Loyalty, Product
I would tell others looking at Mach7 Vendor Neutral Archive that Mach7 Technologies has a really...
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Relationship, Product
The interesting thing is I don't think my opinion of Mach7 Technologies has changed; we are really...
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Loyalty, Product
We have a really good team that basically runs the application, so we don't need Mach7 Technologies...
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Relationship
Mach7 Technologies needs better people. They have had a lot of turnover, and we were dragging our...
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Product
There is always new technology such as new features on new MRIs, but Mach7 Vendor Neutral Archive is...
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Loyalty
The thing that brought us to Mach7 Vendor Neutral Archive was really the product’s routing engine so...
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Relationship
With Mach7 Vendor Neutral Archive, there was a lot of overpromising. Almost every big project we did...
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Value
Extra charges don’t come up with Mach7 Vendor Neutral Archive. I have no concerns with Mach7 Vendor...
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Relationship, Operations
Mach7 Technologies' executive involvement is good. Also, we haven't done a whole lot of upgrades for...
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Culture, Loyalty, Product
Mach7 Vendor Neutral Archive rates in the middle of the road in terms of working as promoted. That...
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Relationship, Operations
Receiving my money's worth with Mach7 Technologies rates in the middle of the road. The support...
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Relationship
Overall, I have been very pleased with Mach7 Technologies. When I put in a ticket, I get answered...
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Loyalty, Relationship
When we contact Mach7 Technologies, they do get back to us. All of our mammograms go through the...
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Loyalty, Relationship, Product
The biggest pain point with Mach7 Technologies has been that it took them a while to get on a...
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Relationship
Mach7 Technologies lost a lot of their good people. Their support team has knowledge and skill...
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Product
The roles in Mach7 Vendor Neutral Archive are pretty basic. The vendor has a VNA viewer and a few...
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Relationship, Product
The product has been pretty stable. The vendor is on it. They have experts who work on this stuff....
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Product
It has gotten better, but the interface of the solution is still kind of clunky. Mach7 Technologies...
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Product, Value
There was an issue recently where, for whatever reason, Mach7 Vendor Neutral Archive is not saving...
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Loyalty, Relationship
We decided to get Mach7 Vendor Neutral Archive because we were already using eUnity, and Mach7...
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Relationship
We are the ones usually alerting Mach7 Technologies about things, but they listen to us when we...
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Loyalty, Product, Value
In our previous system, it took multiple steps to access a study. With Mach7 Vendor Neutral Archive,...
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Product
The back end of Mach7 Vendor Neutral Archive is a little bit complicated for our technical folks....
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Relationship
With Mach7 Technologies, the middle-tier folks are actually taking care of us. I don't have to go to...
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Loyalty
We are still frustrated with Mach7 Vendor Neutral Archive, so we decided to move to another product.
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Culture
We have a bit of a weird imaging environment here, and Mach7 Technologies was going to do a custom...
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