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Mach7 Vendor Neutral Archive
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Monique Rasband
VP Imaging, Cardiology, Oncology
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User Commentary

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Manager

Relationship

The technical support team for Mach7 Vendor Neutral Archive is horrible and reactive. They are the...

Jun 2023
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Manager

Culture, Product

The archiving storage part of Mach7 Vendor Neutral Archive does what it is supposed to do and works...

Jun 2023
||
(0)
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Manager

Value

There is no way that we have gotten any return on investment with Mach7 Vendor Neutral Archive.

Jun 2023
||
(0)
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Manager

Loyalty

We moved to Mach7 Vendor Neutral Archive because we were told that it worked best with another...

Jun 2023
||
(0)
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Manager

Loyalty, Product

Mach7 Vendor Neutral Archive has a clinical viewer, and we have an ongoing issue with slowness in...

Jun 2023
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(0)
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Manager

Loyalty

We took a huge step backward in moving from our previous VNA to Mach7 Vendor Neutral Archive. The...

Jun 2023
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(0)
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Manager

Culture, Value

Mach7 Technologies is not giving us new technology. That is what is killing us. We are having...

May 2023
||
(0)
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Manager

Operations

With recent upgrades, Mach7 Technologies either did not understand the ask or the size needed...

May 2023
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Manager

Operations, Product

Mach7 Vendor Neutral Archive is pretty easy to use. We have only had one upgrade go badly; that is a...

May 2023
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(0)
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CTO

Loyalty, Value

We would buy Mach7 Vendor Neutral Archive again for what we have been using it for, but things are...

Apr 2023
||
(0)
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CTO

Operations

Mach7 Technologies has been pretty helpful with the minor upgrades we have gone through. Mach7...

Apr 2023
||
(0)
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CTO

Product

Mach7 Technologies has some integration options; they are not that great, but they get by. Mach7...

Apr 2023
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CTO

Product

Mach7 Vendor Neutral Archive has a pretty archaic GUI that the end users interact with. It uses a...

Apr 2023
||
(0)
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CTO

Culture, Product

Mach7 Technologies doesn't really do anything proactively. We were supposed to upgrade years ago to...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Mach7 Vendor Neutral Archive is a solid VNA. We can push our images from a third-party PACS...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor doesn't have technology issues, but they also aren't quick to add new technology or to...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The system's integration works well. Users may not know that everything is connected in the system....

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The support that we receive for the system is excellent. The vendor has gone through a few changes...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

It is hard for me to say how proactive the vendor's support is because we get different levels of...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We just moved to the latest version of Mach7 Vendor Neutral Archive. Our upgrade went well, and it...

Apr 2023
||
(0)
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VP/Other Executive

Product

We need the VNA to query and retrieve prior images from other hospitals' PACS products so the other...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

When we work with the vendor’s key support people, our issues are resolved fantastically. The...

Apr 2023
||
(0)
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Manager

Relationship

The vendor has been pretty good to us. We have had situations where we have communicated directly...

Apr 2023
||
(0)
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Manager

Product

The product is pretty modern and meets all of our needs. I have no concerns about the product.

Apr 2023
||
(0)
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Manager

Product

The application stays modern and meets the needs of our radiology department. The features we need...

Apr 2023
||
(0)
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Manager

Relationship

Mach7 Technologies started as a really good partner. We had a good experience with them initially....

Mar 2023
||
(0)
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Manager

Relationship

In the past, Mach7 Technologies was very responsive when we opened tickets with them. We could get a...

Mar 2023
||
(0)
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Manager

Loyalty

We are moving away from Mach7 Technologies because we haven't had a good experience with them lately....

Mar 2023
||
(0)
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Manager

Relationship

Mach7 Technologies’ support team is always accessible via phone calls, emails, or messages through...

Jan 2023
||
(0)
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Manager

Culture, Value

We constructed our contract in such a way that we would not be nickel-and-dimed through the life of...

Jan 2023
||
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Manager

Relationship

At the end of the day, it feels like we have a partnership with Mach7 Technologies. We have a say in...

Jan 2023
||
(0)
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Manager

Culture

Based on what Mach7 Technologies is contractually obligated to provide, their VNA doesn't meet our...

Jan 2023
||
(0)
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Manager

Operations

When we started with Mach7 Vendor Neutral Archive, everyone was new to a VNA system, so they were...

Jan 2023
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Manager

Value

Mach7 Vendor Neutral Archive is a very powerful solution. It can do a lot of great things, and the...

Jan 2023
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(0)
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Manager

Relationship

The customer service from Mach7 Technologies is always great. The vendor is decent and kind. They...

Jan 2023
||
(0)
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Manager

Operations, Product

There were some problems when we did a large upgrade recently, and we foresaw that there would be...

Jan 2023
||
(0)
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Manager

Operations, Product

Although Mach7 Vendor Neutral Archive is a very powerful system that has helped us a lot, I wish it...

Jan 2023
||
(0)
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CIO

Product

Mach7 Technologies is really configurable. It allows us to do things that other VNAs haven't been...

Jan 2023
||
(0)
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CIO

Relationship

The vendor's support is generally good. We just did an upgrade with the vendor. That upgrade was...

Jan 2023
||
(0)
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CIO

Operations

It would be really nice if the vendor would go through some of the system's features. We don't get...

Jan 2023
||
(0)
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CIO

Culture, Relationship

The product does what the vendor says that it will do, but they don't tell us about its problems. It...

Jan 2023
||
(0)
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CIO

Relationship

The vendor has worked hard to make the product work the way that we need it to. We gave them some...

Jan 2023
||
(0)
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CIO

Product

The product is really complicated. It isn't easy for us to figure it out or see how things are laid...

Jan 2023
||
(0)
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Manager

Relationship

The Mach7 Technologies support team that I have worked with has been good. The issue is that the...

Nov 2022
||
(0)
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Manager

Relationship

The vendor’s support is tricky because we submit tickets through the web. If we call the vendor's...

Nov 2022
||
(0)
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Analyst/Coordinator

Culture

The vendor did a lot of development work on our behalf. We needed them to incorporate some features...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

We had some integration issues, but the vendor redeveloped things and got things resolved.

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

Mach7 Technologies has some really smart people working for them, but there have been some...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

Mach7 Technologies is a great small company, and we have always had access directly to the top dog....

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

We have invested a lot of time and energy in Mach7 Vendor Neutral Archive, and it is very rare that...

Nov 2022
||
(0)
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Manager

Product, Value

I don't think that we have run into any type of project or any type of effort where we haven't been...

Oct 2022
||
(0)
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Manager

Operations

The planning that Mach7 Technologies has done on their end to ensure we have a helpful upgrade has...

Oct 2022
||
(0)
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Manager

Relationship

We have a partnership with Mach7 Technologies. We call it a partnership because their product is...

Oct 2022
||
(0)
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CEO/President

Product

Mach7 Technologies' system is a true vendor neutral archive in that they don't have a horse in the...

Sep 2022
||
(0)
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CEO/President

Loyalty

We are moving away from Mach7 Technologies mostly because they have not kept up with us, so our...

Sep 2022
||
(0)
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CEO/President

Culture, Value

We felt like we were getting charged for every little thing, but I am not sure whether that was...

Sep 2022
||
(0)
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