Mach7 Vendor Neutral Archive Commentary

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Instead of innovating, Mach7 Technologies seems to just use patch fixes.

Support hasn’t been great with Mach7 Technologies. We are considering leaving, and that really...

Mach7 Technologies could improve their training with more attention to customer and client requests...

Mach7 Technologies’ training has been lacking. Maybe it's more mature now than it was before, but it...

Mach7 Technologies' system does some stuff that other VNAs don't do, like DICOM routing and all that...

Mach7 Technologies was a small vendor. We had a lot of support, and there was a lot of focus on us....

Mach7 Technologies has a very powerful DICOM router, so that is the central traffic cop for...

Mach7 Technologies’ support has improved, but I don’t think it is where it needs to be. They aren't...

Mach7 Vendor Neutral Archive hasn't worked. It isn't stable. Our servers need to be rebooted...

I'm not sure what Mach7 Technologies' long-term plans are. Right now, we have multiple local servers...

There isn't a whole lot of training that goes on with Mach7 Technologies. It is basically just used...

We usually always get a fair up-front idea of what something is going to cost us before we get into...

Anytime the vendor writes new software code, it takes several versions to get the bugs worked out....

The vendor’s high turnover rates have been quite a challenge for us simply because we are such a...

The trainers don't provide the information that is pertinent to the end users. The trainers have a...

It seems like there is always a huge hurdle with upgrades, so sometimes we need more transparency. I...

I like that Mach7 Vendor Neutral Archive is very customizable. I like the speed and the automation....

The workflow just doesn't seem to be consistent. With typical PACS solutions, there are lists that...

The vendor is fair and transparent with ongoing charges. They bring charges forward to us.

We are good partners with Mach7 Technologies. I’m confident in them.

As a very large customer, we have a sizable backlog of service requests for Mach7 Technologies. They...

We don’t have a lot of training needs for Mach7 Vendor Neutral Archive. We don't necessarily have a...

Mach7 Technologies has undergone significant restructuring of their support recently, and I have...

We were told that the most recent upgrade wasn't going to take any real training for our team....

I'm optimistic, but I have seen a history of things not improving. We have had attention here...

There have been some stellar responses at the executive level, but there have also been really poor...

I'm getting advertisements from other vendors that are offering AI that can manage the worklist and...

In the initial launch of Mach7 Vendor Neutral Archive, there were issues with saving. When...

Our radiologists prefer our old solution, which was many years old, to Mach7 Vendor Neutral Archive....

There is a silo of information between the system's implementation, training folks, and support...

Mach7 Vendor Neutral Archive is a beast to use. It is the most complicated of our solutions....

When I submit tickets to the vendor's support, no one takes them, and no one responds. I have things...

I would like to have more detailed logs. If there is a failed archive study or export, I would like...

Mach7 Vendor Neutral Archive is all web based, and it is very easy for users to use. The system is...

The vendor's initial, up-front training was very difficult and wasn't well supported. Customers had...

We went through an upgrade with Mach7 Technologies, and that was rocky. Many of the complaints,...

The system gives radiology groups the ability to read across multiple sites. That is a big reason...

We want to see the system's scalability and performance. We have had several problems that have...

We hoped we would have a simpler journey with a single worklist for our implementation. From the...

The problem is that Mach7 Vendor Neutral Archive and one of our other products don't work in tandem...

From a reliability and functionality perspective, the vendor has been lacking. Their support has...

When we point out a problem, there are very few resources or engineers who can troubleshoot things....

With Mach7 Vendor Neutral Archive, a lot of effort had to go into setting up some processes that I...

We used to interact with our salesperson, but Mach7 Technologies changed that model. They don't have...

The vendor can't modify outgoing DICOM images with their VNA. I have some integration needs with...

The Mach7 Technologies specked out our environment and volume made it very simple for us to onboard...

I'm extremely satisfied with Mach7 Vendor Neutral Archive. It is very flexible, and it meets all of...

I like that Mach7 Vendor Neutral Archive can be very customized and very detailed in different...

We have had a lot of discussions with Mach7 Technologies around resolving concerns. Their promises...

Mach7 Vendor Neutral Archive works. The system is up and running all the time. We have very few...

Our use of the system is going fine. The system works very well. It is easy to use.

I haven't heard much from Mach7 Technologies about new technology. We don't even have a...

Mach7 Vendor Neutral Archive's ease of use has gotten a little better, but the system is still...

We were pretty happy with Mach7 Technologies' training when they did it. We have definitely received...

The support for Mach7 Vendor Neutral Archive is lacking. There is no proactive support, the vendor's...

Mach7 Technologies has made some changes that I predict will help improve support and our...

I have not seen any improvement in Mach7 Vendor Neutral Archive. We are counting the days before we...

Mach7 Vendor Neutral Archive does work. I think I saw an email from a leader at Mach7 Technologies,...

Mach7 Vendor Neutral Archive is more for back-end and support use, and it could use a lot of help. I...

For a VNA, Mach7 Vendor Neutral Archive is sometimes too picky. The solution has to be able to take...

Mach7 Technologies is giving us updates, but they are piecemeal. We are taking small baby steps...

I would tell Mach7 Technologies that they need to just listen to us and we will help them. At the...

We have a long-term partnership with Mach7 Technologies. They are good people, and we have a good...