SYNERGEN Health
Bookmark
About SYNERGEN Health
At SYNERGEN Health, our mission is to bring innovation, excellence, and joy to our clients and employees. When clients engage with SYNERGEN Health, they will experience our domain expertise through our proven continuous process improvement methodologies. Equally important to us is our commitment to continuous service improvement. Receiving exemplary ratings in client satisfaction from our KLAS surveys has reinforced our commitment to service. Mel Gunawardena, our managing partner, says, “We take great pride in delivering solutions that help our clients succeed and grow.”
The challenge is to continue demonstrating value in the services we provide year over year to our clients who have been with us for over 10 years. Investing in a service-based leadership culture requires a strong foundation to reinforce the value of our services and commitment to exceeding client satisfaction every year.
This year, we are investing in a winning service culture. Here are a few ways we are doing this:
- Seeking outside help from a professional organization to assess our current service program
- Developing a pathway for improvements to service
- Creating tools to reinforce continuous service improvement throughout the organization
- Enhancing training programs for management teams
- Establishing a method for setting goals, reporting, and providing feedback
- Benchmarking our performance against industry standards
- Providing advisory services to bring industry trends forward
- Aligning more greatly with strategic growth initiatives in support of our clients’ partnerships
- Increasing focus on client retention
- Enhancing client surveys
Exceptions
The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 6 required).
# of Unique Organization Evaluations:
| 0 - 2 | |
| L | 3 - 5 |
Segment Position
Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.
In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.
Click the segment positions listed below to learn more.