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Deloitte ERP Business Transformation & Implementation Leadership Commentary
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Kaleb Harris
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VP/Other Executive

Relationship

The important thing is the relationship we have with the lead. We have a great relationship with our...

Apr 2025
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VP/Other Executive

Relationship, Value

Overall, my experience with Deloitte has been really strong. They have enough breadth that they can...

Apr 2025
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VP/Other Executive

Operations

We changed from a very old system that was in place for decades to a cloud-based SaaS model, and as...

Mar 2025
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VP/Other Executive

Relationship

Deloitte was reasonably flexible with us regarding costs. I was never disappointed in Deloitte. They...

Mar 2025
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VP/Other Executive

Operations

Largely, I was extremely satisfied with what went on during our implementation with Deloitte. But we...

Mar 2025
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VP/Other Executive

Loyalty, Operations

We chose Deloitte because they had experience with the vendor we were implementing. Deloitte had...

Mar 2025
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Director

Loyalty

There are silly, small areas that probably keep Deloitte from getting the top score in the supply...

Mar 2025
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Director

Relationship, Services

Deloitte seems to have executives who show up when there is a problem, and when there is not a...

Mar 2025
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Director

Operations, Value

Deloitte drives outcomes. Some of the outcomes aren't exactly what we want, don't go far enough, or...

Mar 2025
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Director

Operations, Services, Value

Deloitte started off well when we were in the honeymoon stage, and now that the brass tacks have...

Mar 2025
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Director

Operations, Services

Deloitte has struggled with HR expertise. Part of the issue was that we had a change in our senior...

Mar 2025
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Director

Loyalty, Operations, Services, Value

We have a lot of KPIs that we can't measure yet. We missed our original timeline with Deloitte. If...

Mar 2025
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Director

Loyalty, Value

Things with Deloitte are very tenuous. I'm not ready to kick Deloitte out, and I think things will...

Mar 2025
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VP/Other Executive

Loyalty

Deloitte has demonstrated that they have our long-term interests at heart because they have extended...

Mar 2025
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VP/Other Executive

Relationship, Operations

Deloitte is a very trustworthy and very knowledgeable partner. That is not about just technology...

Mar 2025
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VP/Other Executive

Relationship, Operations, Services

In terms of improving Deloitte's execution, sometimes the issues were not only with consultants....

Mar 2025
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VP/Other Executive

Operations, Value

Using Deloitte, we expected a business transformation. First of all, on the technology side, we...

Mar 2025
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VP/Other Executive

Relationship, Operations

Deloitte did a super job. We didn’t know what we didn’t know. We thought we knew, but Deloitte did a...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

We have incredible access to the firm’s people. Deloitte still checks in after the engagement. They...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

Deloitte took the time to get to know us, listen to us, meet us where we were, and drag and push us...

Dec 2024
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VP/Other Executive

Relationship, Operations

Sometimes Deloitte’s team members had the expertise, but their personalities weren't the right fit....

Dec 2024
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VP/Other Executive

Relationship, Operations

Deloitte helped us be successful in our selection of Workday. We had some very specific plans that...

Dec 2024
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VP/Other Executive

Loyalty, Operations

We had a lot of inefficiencies with our previous system, so we needed a partner who was an expert in...

Dec 2024
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VP/Other Executive

Relationship, Operations

My counterpart from Deloitte got us. My counterpart’s respect and authenticity came through, and...

Dec 2024
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VP/Other Executive

Relationship

We engaged with Deloitte for a huge transformation in our ERP system. The firm’s knowledge of our...

Dec 2024
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Manager

Operations, Services

The outcomes we wanted from the project were increased efficiency, modernization, and automation of...

Dec 2024
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Manager

Relationship, Operations

We did have executive involvement with Deloitte, and we had a couple of calls with leaders, so from...

Dec 2024
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Manager

Relationship, Operations

Deloitte executed what we built. If they had improved the overall project management, it would have...

Dec 2024
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Manager

Operations

My advice to others looking at Deloitte is to just make sure everything is spelled out in their...

Dec 2024
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Manager

Operations, Value

For the firm’s expertise in supply chain, we are trying to dig out of many problems where the...

Dec 2024
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Manager

Operations

Deloitte’s weakest side was technology. We went through a few project leads, and it could have been...

Dec 2024
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Director

Relationship, Services

I appreciate Deloitte’s transparency and candid feedback. I understand it is earlier on in their...

Dec 2024
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Director

Relationship, Operations

If I could go back in time and give a recommendation to my old self, I would tell myself that I have...

Dec 2024
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Director

Relationship

The partners from Deloitte that I work with personally are phenomenal. I would recommend them over...

Dec 2024
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Director

Relationship, Value

Speaking from my own experience, the expectations that are being met are the expectations with...

Dec 2024
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Director

Operations, Value

Sometimes it feels as though Deloitte is following a plan that may not have room to accommodate the...

Dec 2024
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Director

Services

On average, there were some gaps in the Deloitte consultants’ knowledge of the solution they were...

Aug 2024
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CIO

Value

What Deloitte charges for is legitimate. There was nothing unfair, too frequent, or too high.

Aug 2024
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CIO

Relationship

Deloitte is just engaged and readily available to address any issues while also providing very...

Aug 2024
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VP/Other Executive

Services

Deloitte did a fantastic job and checked the boxes. A great example is that we were able to leverage...

Jul 2024
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VP/Other Executive

Relationship, Operations

We had some staff transitions during our project with Deloitte, and that caused us just to take a...

Jul 2024
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VP/Other Executive

Relationship, Operations

I would tell someone considering Deloitte that the firm has a good methodology and brings...

Jul 2024
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VP/Other Executive

Relationship

If we added to our scope during the project with Deloitte, we reached an agreement on what the...

Jul 2024
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Implementation Services for Infor ERP 2023
07 September 23    |   Dallin Seely and Kaleb Harris
Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP ; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)
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Implementation Services for Workday ERP 2023
07 March 23    |   Dallin Seely and Kaleb Harris
KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)



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