PwC ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship
PwC is very easy to work with. The firm's people are all so smart. If someone quits on my team and...
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Value
There were a few areas where we brought in another firm. PwC was more than capable from a strategic...
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Services
We didn’t define many tangible outcomes with PwC. The main objective was simply to get everyone on...
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Value
I would have loved to pay less, but I don’t feel we overpaid for PwC. The flexibility and...
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Relationship, Operations
I’m not trying to be overly bright, but in this space, I know other large health systems are going...
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Operations
PwC knocked the project out of the park. We absolutely accomplished the expected outcomes. We...
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Operations
Across the team, PwC’s strategic ability rates pretty low. There were a handful of people who were...
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Value
PwC would rate pretty high for having our long-term dollars at heart. I do think that they have our...
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Relationship, Operations, Services
We had a number of change orders. Some were completely understandable. But there were a lot of...
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Operations
We had some strong expertise from PwC on the finance side; however, there was a big miss in terms of...
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Operations
PwC executed okay. They delivered. In some ways, they did a pretty effective job of managing issues....
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Loyalty, Value
We are looking at the engagement through a lens where we acknowledge that we could have brought in...
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Operations
We accomplished most of our success factors. There were a few that we missed. It took us longer than...
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Relationship
Someone could probably collaboratively assemble a pretty good team with PwC if they could be more...
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Loyalty, Operations
One factor for selecting PwC was a compressed implementation time frame based on their healthcare...
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Relationship
We had a few people from PwC who were great. We would have been able to rate the quality of the...
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Operations
Overall, we wanted a successful implementation that was based on industry best practices and that...
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Loyalty
We considered a few other firms, but we chose PwC because of two primary drivers: the price and,...
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Operations
PwC pushed measurable outcomes. I am not going to say they were 100% successful. Right, wrong, or...
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Relationship, Operations
In terms of execution, PwC got us through, but not perfectly. I am highly likely to recommend PwC to...
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Operations, Services
When we started out using our ERP system, we weren't able to get through the training for everything...
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Relationship, Operations, Services
PwC worked with us for a little while after our go-live, but then they were out when the engagement...
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Operations, Services
One outcome we expected from working with PwC was the automation of processes. We expected the...
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Relationship, Operations, Services
If PwC put someone on our team who was not performing or who had a personality that didn't fit with...
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Relationship, Services
I want PwC to listen to their client instead of being focused on where they think their client needs...
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Operations
We still have other firms’ resources on retainer to help us with tasks that we should know how to do...
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Relationship, Operations
PwC is a trusted advisor. They have a few of their executives or partners on any given call with us....
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Relationship
There is a pretty strong differentiation between the subject matter experts and the partners and...
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Value
With PwC, there is a fixed-fee contract with a set number of hours. PwC doesn't nickel-and-dime. I...
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Relationship, Operations
PwC is our main implementation partner for Workday. That includes the installation of the software...
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Operations, Value
The cost of the service is high, both just on its own and also compared to PwC’s competitors. PwC is...
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Relationship, Operations
For the ERP implementation, there is a mixed bag with the quality and ability of the staff members...
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Relationship
We have significant executive involvement from PwC. We have a few PwC people who are assigned to our...
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Relationship, Operations
We have asked a number of different times for PwC to have or express an opinion. We expected the...
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Value
PwC is absurdly expensive. There are always other consulting firms that are smaller that we could...
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Value
I would advise others looking at PwC not to ever lose sight of the fact that PwC works for them and...
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Relationship, Operations
The quality of consultants varies. As with any large consulting company, there are two tiers of...
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Operations
There were a few misses in our statement of work that resulted in the need for change requests on...
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Value
PwC executes well. They have done a lot for us that they haven't necessarily had to do. PwC has...
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