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PwC ERP Business Transformation & Implementation Leadership
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KLAS Research Director - Kaleb Harris
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Kaleb Harris

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kaleb.harris@klasresearch.com

 
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User Commentary

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CFO

I have an immense amount of experience with PwC. Their executive involvement is phenomenal. We have...

Jun 2021
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CFO

In consideration of COVID-19, PwC consistently exceeded our expectations. There were some things...

Jun 2021
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CFO

The only thing that I would advise organizations working with PwC is to be really clear on roles and...

Jun 2021
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CFO

Some of PwC's senior partners led the work. They partnered with us, and they had expertise on...

Jun 2021
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CFO

Our new software has gotten us pretty close to a steady state after the first quarter. PwC helped us...

Jun 2021
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CFO

The software we implemented had some new modules that nobody from PwC had a lot of experience with,...

Jun 2021
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VP/Other Executive

We did everything based on a statement of work, and then we had PwC give us a flat, all-inclusive...

May 2021
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VP/Other Executive

There were a couple of team members that PwC brought in that felt like they were on the B team. That...

May 2021
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VP/Other Executive

Overall, PwC gave us a good team. They did a good job of helping us strategize and plan out our own...

May 2021
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VP/Other Executive

The strength of our partnership with PwC is pretty good. They see the overall opportunities within...

May 2021
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VP/Other Executive

PwC either met or exceeded our expectations throughout the project, but I don't know whether PwC did...

May 2021
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CIO

PwC did better on our strategic engagement than on our implementation. On the ERP front, other...

Mar 2021
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CIO

We trained everybody virtually because of COVID-19, so that could be part of the reason we have had...

Feb 2021
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CIO

We got our system live, and it is somewhat stable and functioning, but we are struggling with...

Feb 2021
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CIO

The priorities I set for our project were to stabilize and make sure our team members got a breather...

Feb 2021
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CIO

A strength of PwC is that they have a methodology, but the quality of that methodology is...

Feb 2021
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CIO

We have had issues with the software that PwC helped us implement and the accuracy of how that...

Feb 2021
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CIO

PwC has changed a few behaviors because I had to be very direct and firm and manage very...

Feb 2021
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CIO

At one point during our project, it was internally agreed upon that we would not need a leader from...

Feb 2021
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CIO

PwC has some talented people, but I didn’t have a good experience. I repeatedly asked PwC what they...

Feb 2021
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Director

Some of the guidance that came from PwC that we adopted has not aligned with our operations. PwC did...

Feb 2021
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Director

We had good expertise in some areas from PwC. We had a consultant from PwC who was very good from a...

Feb 2021
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Director

I would be reluctant to look at PwC again just because the project management was pretty poor. The...

Feb 2021
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Director

We had really good support from PwC on organizational change management. I thought the change...

Feb 2021
||
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Director

According to my expectations, PwC did not keep all their promises. I would prefer not to use PwC’s...

Feb 2021
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VP/Other Executive

The vendor was very prescriptive about go-live support. The process only took a few weeks, but I...

Jan 2021
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VP/Other Executive

During our implementation, we had a lot of challenges with a tool and with our capability. We didn't...

Jan 2021
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VP/Other Executive

PwC was a good partner. They were consistent. We had a specific representative, and that person had...

Jan 2021
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VP/Other Executive

The vendor brought us good consultants who had good product knowledge. There were a few exceptions,...

Jan 2021
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VP/Other Executive

During our time with the vendor, we saw a new technology on the market that a lot of companies were...

Jan 2021
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VP/Other Executive

The vendor enforced a methodology and had tight guardrails around the implementation. I appreciated...

Jan 2021
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CFO

PwC committed a ton of resources to the project planning. We have a strong partnership with the...

Dec 2020
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CFO

There are things that PwC could have done better in terms of change management. Our project was huge...

Dec 2020
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CFO

One outcome was the ability to work through the planning phase and develop the momentum and...

Dec 2020
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Director

PwC acted as our implementation partner. We didn't have very much experience with the software that...

Nov 2020
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Director

PwC did a great job of trying to improve our processes. Our organization had a hard time with that...

Nov 2020
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Director

It is still too early to see an ROI from our engagement with PwC. The end-user satisfaction is kind...

Nov 2020
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Director

We had some hiccups when it came to cost, but PwC was willing to negotiate, and that process went well....

Nov 2020
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Director

There were things with PwC that didn't go well. A lot of that was on our side as we didn't have a...

Nov 2020
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Director

For me personally, what was really helpful was when PwC came in with a plan. When I go to healthcare...

Nov 2020
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Director

I loved PwC's tool. They got us access to their tools so that we could keep up with all of our...

Nov 2020
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Director

I loved my PwC team. I wouldn't know about other PwC teams, but the team I had was awesome. PwC was...

Nov 2020
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VP/Other Executive

There are implementation partners out there that might serve people better. PwC is a very complex...

Nov 2020
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VP/Other Executive

There was a tremendous amount of turnover with PwC. There were consultants that left PwC. Every time...

Nov 2020
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VP/Other Executive

PwC told us they weren't going to work on certain things right away and that they would work on them...

Nov 2020
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VP/Other Executive

PwC not only had a lot of depth within their technology and the market but also helped us build our...

Nov 2020
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VP/Other Executive

PwC was with us religiously through our post-go-live stabilization. PwC’s change management...

Nov 2020
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VP/Other Executive

I always felt that our organization was number one. There wasn’t nickel-and-diming for every call...

Nov 2020
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VP/Other Executive

When we worked with PwC, not all their staff members were PwC staff. They were subcontractors. I...

Nov 2020
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VP/Other Executive

There are always opportunities to really reflect on how to tune the methodology and meet the...

Nov 2020
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CFO

PwC immediately responded to COVID-19 before it hit our area. They decided to keep all their people...

Oct 2020
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CFO

PwC’s ability to improve processes is really good. It is difficult for them to totally turn because...

Oct 2020
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CFO

I can’t really judge outcomes yet. The only outcome we have really had is hitting all our targets....

Oct 2020
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CFO

The project is just going really well. We have met every deadline. When it comes to receiving our...

Oct 2020
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