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PwC ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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VP/Other Executive

Relationship, Operations

PwC did well with communication and educating our team. They demonstrated their partnership through...

Unrated
Jan 2026

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VP/Other Executive

Relationship, Operations

Our partnership went very well. The tangible outcome was being able to help us get the system up and...

Unrated
Jan 2026

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VP/Other Executive

Relationship, Operations

PwC's expertise is really good. The main person we work with has a great deal of knowledge about our...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Operations

I really like the plan that PwC put together for us. I think it demonstrates that they have done...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Operations

We can negotiate a contract any way we want to, so it really comes down to how persnickety we want...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Operations

We are pretty early in the game on our implementation, but so far, PwC has done exactly what they...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Operations

PwC has demonstrated tremendous partnership with us. They really bend over backward to find ways to...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Services

PwC manages at all levels. They are incredible at talking with our folks at the lowest level who...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Operations

Thinking about what we anticipated and what our expected outcomes are, I’m confident PwC is going to...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Operations

If I had any recommendation for PwC right now, it would be that they need to be aware that when they...

Unrated
Dec 2025

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VP/Other Executive

Relationship, Services

I have been pretty impressed with what PwC has brought to the ERP design discussions. They have a...

Unrated
Dec 2025

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CEO/President

Relationship

If we asked a question that could have been considered out of scope, it was never treated that way....

Unrated
Dec 2025

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CEO/President

Relationship

I have worked with some really great firms and seen how effective and smart they are. With this PwC...

Unrated
Dec 2025

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CEO/President

Loyalty, Relationship

We chose PwC because they had a great deal of industry experience. They also had experience with our...

Unrated
Dec 2025

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CEO/President

Relationship, Operations

PwC shared some great insights about what we should consider and how we should position things so...

Unrated
Dec 2025

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CEO/President

Operations

The expected outcome was to set us up for success in really transforming our business operations and...

Unrated
Dec 2025

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VP/Other Executive

Relationship

PwC is very easy to work with. The firm's people are all so smart. If someone quits on my team and...

Unrated
Sep 2025

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VP/Other Executive

Value

There were a few areas where we brought in another firm. PwC was more than capable from a strategic...

Unrated
Sep 2025

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VP/Other Executive

Services

We didn’t define many tangible outcomes with PwC. The main objective was simply to get everyone on...

Unrated
Sep 2025

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VP/Other Executive

Value

I would have loved to pay less, but I don’t feel we overpaid for PwC. The flexibility and...

Unrated
Sep 2025

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VP/Other Executive

Relationship, Operations

I’m not trying to be overly bright, but in this space, I know other large health systems are going...

Unrated
Sep 2025

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VP/Other Executive

Operations

PwC knocked the project out of the park. We absolutely accomplished the expected outcomes. We...

Unrated
Sep 2025

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Manager

Operations

Across the team, PwC’s strategic ability rates pretty low. There were a handful of people who were...

Unrated
Sep 2025

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Manager

Value

PwC would rate pretty high for having our long-term dollars at heart. I do think that they have our...

Unrated
Sep 2025

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Manager

Relationship, Operations, Services

We had a number of change orders. Some were completely understandable. But there were a lot of...

Unrated
Sep 2025

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Manager

Operations

We had some strong expertise from PwC on the finance side; however, there was a big miss in terms of...

Unrated
Sep 2025

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Manager

Operations

PwC executed okay. They delivered. In some ways, they did a pretty effective job of managing issues....

Unrated
Sep 2025

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Manager

Loyalty, Value

We are looking at the engagement through a lens where we acknowledge that we could have brought in...

Unrated
Sep 2025

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Manager

Operations

We accomplished most of our success factors. There were a few that we missed. It took us longer than...

Unrated
Sep 2025

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Manager

Relationship

Someone could probably collaboratively assemble a pretty good team with PwC if they could be more...

Unrated
Sep 2025

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Manager

Loyalty, Operations

One factor for selecting PwC was a compressed implementation time frame based on their healthcare...

Unrated
Sep 2025

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Manager

Relationship

We had a few people from PwC who were great. We would have been able to rate the quality of the...

Unrated
Sep 2025

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Manager

Operations

Overall, we wanted a successful implementation that was based on industry best practices and that...

Unrated
Sep 2025

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Manager

Loyalty

We considered a few other firms, but we chose PwC because of two primary drivers: the price and,...

Unrated
Sep 2025

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Manager

Operations

PwC pushed measurable outcomes. I am not going to say they were 100% successful. Right, wrong, or...

Unrated
Aug 2025

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Manager

Relationship, Operations

In terms of execution, PwC got us through, but not perfectly. I am highly likely to recommend PwC to...

Unrated
Aug 2025

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Manager

Operations, Services

When we started out using our ERP system, we weren't able to get through the training for everything...

Unrated
Aug 2025

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Manager

Relationship, Operations, Services

PwC worked with us for a little while after our go-live, but then they were out when the engagement...

Unrated
Aug 2025

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Manager

Operations, Services

One outcome we expected from working with PwC was the automation of processes. We expected the...

Unrated
Aug 2025

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Manager

Relationship, Operations, Services

If PwC put someone on our team who was not performing or who had a personality that didn't fit with...

Unrated
Aug 2025

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Manager

Relationship, Services

I want PwC to listen to their client instead of being focused on where they think their client needs...

Unrated
Aug 2025

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