A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 87.6
Services average: 89.7
Company/solution |
Total evaluations |
Trend (2021-2022) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
|
Talon Healthy IT Services, part of HCTec
Talon Healthy IT Services Talon Partial IT Outsourcing |
97.8 |
n=10
|
N/A
|
--
|
A+
|
A+
|
A+
|
A
|
A+
|
|
|
|
|
|
|
||||||
Pivot Point Consulting, a Vaco Company
Partial IT Outsourcing |
96.6 |
n=11
|
N/A
|
--
|
A+
|
A
|
A
|
A-
|
A+
|
|
|
|
|
|
|
||||||
ROI Healthcare Solutions
Partial IT Outsourcing |
95.3 |
n=6
|
-2%
|
--
|
A+
|
A
|
A
|
A
|
A
|
|
|
|
|
|
|
||||||
Nordic
Partial IT Outsourcing |
94.9 |
n=19
|
+1%
|
--
|
A
|
A-
|
A
|
B+
|
A
|
|
|
|
|
|
|
||||||
Experis Health Solutions (formerly ettain health)
ettain health Partial IT Outsourcing |
93.6 |
n=10
|
0%
|
--
|
A+
|
A
|
A
|
B
|
A
|
|
|
|
|
|
|
||||||
Involta
LLC Involta Partial IT Outsourcing |
92.6 |
n=7
|
N/A
|
--
|
A
|
A-
|
B+
|
B+
|
A
|
|
|
|
|
|
|
||||||
Bluetree Network (merged with Tegria)
Bluetree Network Partial IT Outsourcing |
90.8 |
n=13
|
N/A
|
--
|
A
|
A-
|
A-
|
A-
|
B
|
|
|
|
|
|
|
||||||
Oracle Health (Cerner)
Cerner Partial IT Outsourcing |
88.1 |
n=12
|
+9%
|
--
|
A
|
B-
|
A-
|
B
|
B
|
|
|
|
|
|
|
||||||
PDS
Partial IT Outsourcing |
87.8 |
n=15
|
N/A
|
--
|
A
|
B
|
B
|
B
|
B
|
|
|
|
|
|
|
||||||
Nuance
Partial IT Outsourcing |
84.6 |
n=6
|
-3%
|
--
|
A-
|
C+
|
B
|
B+
|
C+
|
|
|
|
|
|
|
||||||
Engage (merged with Tegria)
Engage Partial IT Outsourcing |
83.3 |
n=6
|
+11%
|
--
|
B
|
B-
|
B
|
B-
|
B
|
|
|
|
|
|
|
||||||
HCTec
Partial IT Outsourcing |
81.4 |
n=9
|
-8%
|
--
|
B+
|
B
|
B+
|
C+
|
C
|
|
|
|
|
|
|
||||||
NTT DATA
Partial IT Outsourcing |
76.7 |
n=10
|
-3%
|
--
|
C+
|
B-
|
B-
|
C+
|
C-
|
|
|
|
|
|
|
||||||
HTC Global Services, Inc.
HTC Global Partial IT Outsourcing |
72.8 |
n=8
|
-16%
|
--
|
C
|
C+
|
C+
|
C
|
D
|
|
50.0 |
100.0 |
*Limited Data |
Company/solution |
Trend
(2021-2022) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Talon Healthy IT Services, part of HCTec
Talon Healthy IT Services Talon Partial IT Outsourcing 97.8
n=10
|
N/A
|
--
|
A+
|
A+
|
A+
|
A
|
A+
|
|
Pivot Point Consulting, a Vaco Company
Partial IT Outsourcing 96.6
n=11
|
N/A
|
--
|
A+
|
A
|
A
|
A-
|
A+
|
|
ROI Healthcare Solutions
Partial IT Outsourcing 95.3
n=6
|
-2%
|
--
|
A+
|
A
|
A
|
A
|
A
|
|
Nordic
Partial IT Outsourcing 94.9
n=19
|
+1%
|
--
|
A
|
A-
|
A
|
B+
|
A
|
|
Experis Health Solutions (formerly ettain health)
ettain health Partial IT Outsourcing 93.6
n=10
|
0%
|
--
|
A+
|
A
|
A
|
B
|
A
|
|
Involta
LLC Involta Partial IT Outsourcing 92.6
n=7
|
N/A
|
--
|
A
|
A-
|
B+
|
B+
|
A
|
|
Bluetree Network (merged with Tegria)
Bluetree Network Partial IT Outsourcing 90.8
n=13
|
N/A
|
--
|
A
|
A-
|
A-
|
A-
|
B
|
|
Oracle Health (Cerner)
Cerner Partial IT Outsourcing 88.1
n=12
|
+9%
|
--
|
A
|
B-
|
A-
|
B
|
B
|
|
PDS
Partial IT Outsourcing 87.8
n=15
|
N/A
|
--
|
A
|
B
|
B
|
B
|
B
|
|
Nuance
Partial IT Outsourcing 84.6
n=6
|
-3%
|
--
|
A-
|
C+
|
B
|
B+
|
C+
|
|
Engage (merged with Tegria)
Engage Partial IT Outsourcing 83.3
n=6
|
+11%
|
--
|
B
|
B-
|
B
|
B-
|
B
|
|
HCTec
Partial IT Outsourcing 81.4
n=9
|
-8%
|
--
|
B+
|
B
|
B+
|
C+
|
C
|
|
NTT DATA
Partial IT Outsourcing 76.7
n=10
|
-3%
|
--
|
C+
|
B-
|
B-
|
C+
|
C-
|
|
HTC Global Services, Inc.
HTC Global Partial IT Outsourcing 72.8
n=8
|
-16%
|
--
|
C
|
C+
|
C+
|
C
|
D
|
Talon Healthy IT Services Talon Partial IT Outsourcing
Bluetree Network Partial IT Outsourcing
Engage Partial IT Outsourcing
Company/solution |
Overall performance score | Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
CTG
Partial IT Outsourcing * L |
93.7 |
n=3
|
--
|
A
|
A-
|
A
|
B
|
A
|
|
|
|
|
|
|
|||||
Cumberland (merged with Tegria)
Cumberland Partial ITO * L |
83.3 |
n=4
|
--
|
A-
|
B+
|
A-
|
B-
|
C-
|
|
|
|
|
|
|
|||||
Futura Healthcare
Futura Mobility Partial IT Outsourcing * L |
92.3 |
n=3
|
--
|
A
|
A-
|
A
|
B+
|
B+
|
|
|
|
|
|
|
|||||
GuideIT
Partial IT Outsourcing * L |
85.2 |
n=7
|
--
|
B
|
A-
|
B+
|
B
|
B-
|
|
|
|
|
|
|
|||||
Stoltenberg Consulting
Partial IT Outsourcing * L |
77 |
n=3
|
--
|
D+
|
--
|
A
|
B
|
D+
|
|
Company/solution |
Overall
performance score
|
Total evaluations |
CTG
Partial IT Outsourcing * L culture
--
loyalty
A
operations
A-
relationship
A
services
B
value
A
|
93.7 |
n=3
|
Cumberland (merged with Tegria)
Cumberland Partial ITO * L culture
--
loyalty
A-
operations
B+
relationship
A-
services
B-
value
C-
|
83.3 |
n=4
|
Futura Healthcare
Futura Mobility Partial IT Outsourcing * L culture
--
loyalty
A
operations
A-
relationship
A
services
B+
value
B+
|
92.3 |
n=3
|
GuideIT
Partial IT Outsourcing * L culture
--
loyalty
B
operations
A-
relationship
B+
services
B
value
B-
|
85.2 |
n=7
|
Stoltenberg Consulting
Partial IT Outsourcing * L culture
--
loyalty
D+
operations
--
relationship
A
services
B
value
D+
|
77 |
n=3
|
Partial IT Outsourcing * L
n=3
Cumberland Partial ITO * L
n=4
Futura Mobility Partial IT Outsourcing * L
n=3
Partial IT Outsourcing * L
n=7
Partial IT Outsourcing * L
n=3