2022 Best In KLAS Partial IT Outsourcing

White Paper

How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

GAVS Technologies provides a variety of HIT services, including IT security, IT advisory, technical, and partial IT outsourcing services. This report takes a high-level first look at these professional service offerings as well as the experiences, outcomes, and satisfaction of GAVS’ clients. For this report, KLAS interviewed both US and non-US clients.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Relationship	Services	Value

Talon Healthy IT Services, part of HCTec Talon Healthy IT Services Talon Partial IT Outsourcing	97.8	n=10	N/A	--	A+	A+	A+	A	A+

Pivot Point Consulting, a Vaco Company Partial IT Outsourcing	96.6	n=11	N/A	--	A+	A	A	A-	A+

ROI Healthcare Solutions Partial IT Outsourcing	95.3	n=6	-2%	--	A+	A	A	A	A

Nordic Partial IT Outsourcing	94.9	n=19	+1%	--	A	A-	A	B+	A

Experis Health Solutions ettain health Partial IT Outsourcing	93.6	n=10	0%	--	A+	A	A	B	A

Involta LLC Involta Partial IT Outsourcing	92.6	n=7	N/A	--	A	A-	B+	B+	A

Bluetree Network (merged with Tegria) Bluetree Network Partial IT Outsourcing	90.8	n=13	N/A	--	A	A-	A-	A-	B

Oracle Health Cerner Partial IT Outsourcing	88.1	n=12	+9%	--	A	B-	A-	B	B

PDS Partial IT Outsourcing	87.8	n=15	N/A	--	A	B	B	B	B

Nuance (a Microsoft Company) Nuance Partial IT Outsourcing	84.6	n=6	-3%	--	A-	C+	B	B+	C+

Engage (merged with Tegria) Engage Partial IT Outsourcing	83.3	n=6	+11%	--	B	B-	B	B-	B

HCTec Partial IT Outsourcing	81.4	n=9	-8%	--	B+	B	B+	C+	C

NTT DATA Partial IT Outsourcing	76.7	n=10	-3%	--	C+	B-	B-	C+	C-

HTC Global Services HTC Global Partial IT Outsourcing	72.8	n=8	-16%	--	C	C+	C+	C	D
	50.0	100.0

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Talon Healthy IT Services, part of HCTec Talon Healthy IT Services Talon Partial IT Outsourcing 97.8 n=10	N/A	--	A+	A+	A+	A	A+
Pivot Point Consulting, a Vaco Company Partial IT Outsourcing 96.6 n=11 COMMENTS	N/A	--	A+	A	A	A-	A+
ROI Healthcare Solutions Partial IT Outsourcing 95.3 n=6 COMMENTS	-2%	--	A+	A	A	A	A
Nordic Partial IT Outsourcing 94.9 n=19 COMMENTS	+1%	--	A	A-	A	B+	A
Experis Health Solutions ettain health Partial IT Outsourcing 93.6 n=10 COMMENTS	0%	--	A+	A	A	B	A
Involta LLC Involta Partial IT Outsourcing 92.6 n=7 COMMENTS	N/A	--	A	A-	B+	B+	A
Bluetree Network (merged with Tegria) Bluetree Network Partial IT Outsourcing 90.8 n=13	N/A	--	A	A-	A-	A-	B
Oracle Health Cerner Partial IT Outsourcing 88.1 n=12 COMMENTS	+9%	--	A	B-	A-	B	B
PDS Partial IT Outsourcing 87.8 n=15 COMMENTS	N/A	--	A	B	B	B	B
Nuance (a Microsoft Company) Nuance Partial IT Outsourcing 84.6 n=6 COMMENTS	-3%	--	A-	C+	B	B+	C+
Engage (merged with Tegria) Engage Partial IT Outsourcing 83.3 n=6	+11%	--	B	B-	B	B-	B
HCTec Partial IT Outsourcing 81.4 n=9 COMMENTS	-8%	--	B+	B	B+	C+	C
NTT DATA Partial IT Outsourcing 76.7 n=10 COMMENTS	-3%	--	C+	B-	B-	C+	C-
HTC Global Services HTC Global Partial IT Outsourcing 72.8 n=8 COMMENTS	-16%	--	C	C+	C+	C	D

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

CTG Partial IT Outsourcing * L	93.7	n=3	--	A	A-	A	B	A

Cumberland (merged with Tegria) Cumberland Partial ITO * L	83.3	n=4	--	A-	B+	A-	B-	C-

Futura Healthcare Futura Mobility Partial IT Outsourcing * L	92.3	n=3	--	A	A-	A	B+	B+

GuideIT Partial IT Outsourcing * L	85.2	n=7	--	B	A-	B+	B	B-

Stoltenberg Consulting Partial IT Outsourcing * L	77	n=3	--	D+	--	A	B	D+

Company/solution	Overall performance score (100-point scale)	Total evaluations

CTG Partial IT Outsourcing * L culture -- loyalty A operations A- relationship A services B value A	93.7	n=3

Cumberland (merged with Tegria) Cumberland Partial ITO * L culture -- loyalty A- operations B+ relationship A- services B- value C-	83.3	n=4

Futura Healthcare Futura Mobility Partial IT Outsourcing * L culture -- loyalty A operations A- relationship A services B+ value B+	92.3	n=3

GuideIT Partial IT Outsourcing * L culture -- loyalty B operations A- relationship B+ services B value B-	85.2	n=7

Stoltenberg Consulting Partial IT Outsourcing * L culture -- loyalty D+ operations -- relationship A services B value D+	77	n=3

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