2022 Best In KLAS Partial IT Outsourcing

GAVS Technologies provides a variety of HIT services, including IT security, IT advisory, technical, and partial IT outsourcing services. This report takes a high-level first look at these professional service offerings as well as the experiences, outcomes, and satisfaction of GAVS’ clients. For this report, KLAS interviewed both US and non-US clients.

The COVID-19 pandemic accelerated the demand for IT managed services, especially patient-facing help desk services. In addition, demand for third-party application management services (AMS) has increased as provider organizations seek to free up internal staff to work on strategic initiatives. This report examines which firms execute well and drive outcomes in AMS and help desk engagements.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Relationship	Services	Value

Talon Healthy IT Services, part of HCTec Talon Healthy IT Services Talon Partial IT Outsourcing	97.8	n=10	N/A	--	A+	A+	A+	A	A+

Pivot Point Consulting, a Vaco Company Partial IT Outsourcing	96.6	n=11	N/A	--	A+	A	A	A-	A+

ROI Healthcare Solutions Partial IT Outsourcing	95.3	n=6	-2%	--	A+	A	A	A	A

Nordic Partial IT Outsourcing	94.9	n=19	+1%	--	A	A-	A	B+	A

Experis Health Solutions (formerly ettain health) ettain health Partial IT Outsourcing	93.6	n=10	0%	--	A+	A	A	B	A

Involta LLC Involta Partial IT Outsourcing	92.6	n=7	N/A	--	A	A-	B+	B+	A

Bluetree Network (merged with Tegria) Bluetree Network Partial IT Outsourcing	90.8	n=13	N/A	--	A	A-	A-	A-	B

Oracle Health (Cerner) Cerner Partial IT Outsourcing	88.1	n=12	+9%	--	A	B-	A-	B	B

PDS Partial IT Outsourcing	87.8	n=15	N/A	--	A	B	B	B	B

Nuance Partial IT Outsourcing	84.6	n=6	-3%	--	A-	C+	B	B+	C+

Engage (merged with Tegria) Engage Partial IT Outsourcing	83.3	n=6	+11%	--	B	B-	B	B-	B

HCTec Partial IT Outsourcing	81.4	n=9	-8%	--	B+	B	B+	C+	C

NTT DATA Partial IT Outsourcing	76.7	n=10	-3%	--	C+	B-	B-	C+	C-

HTC Global Services HTC Global Partial IT Outsourcing	72.8	n=8	-16%	--	C	C+	C+	C	D
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Talon Healthy IT Services, part of HCTec Talon Healthy IT Services Talon Partial IT Outsourcing 97.8 n=10	N/A	--	A+	A+	A+	A	A+
Pivot Point Consulting, a Vaco Company Partial IT Outsourcing 96.6 n=11 COMMENTS	N/A	--	A+	A	A	A-	A+
ROI Healthcare Solutions Partial IT Outsourcing 95.3 n=6 COMMENTS	-2%	--	A+	A	A	A	A
Nordic Partial IT Outsourcing 94.9 n=19 COMMENTS	+1%	--	A	A-	A	B+	A
Experis Health Solutions (formerly ettain health) ettain health Partial IT Outsourcing 93.6 n=10 COMMENTS	0%	--	A+	A	A	B	A
Involta LLC Involta Partial IT Outsourcing 92.6 n=7 COMMENTS	N/A	--	A	A-	B+	B+	A
Bluetree Network (merged with Tegria) Bluetree Network Partial IT Outsourcing 90.8 n=13	N/A	--	A	A-	A-	A-	B
Oracle Health (Cerner) Cerner Partial IT Outsourcing 88.1 n=12 COMMENTS	+9%	--	A	B-	A-	B	B
PDS Partial IT Outsourcing 87.8 n=15 COMMENTS	N/A	--	A	B	B	B	B
Nuance Partial IT Outsourcing 84.6 n=6 COMMENTS	-3%	--	A-	C+	B	B+	C+
Engage (merged with Tegria) Engage Partial IT Outsourcing 83.3 n=6	+11%	--	B	B-	B	B-	B
HCTec Partial IT Outsourcing 81.4 n=9 COMMENTS	-8%	--	B+	B	B+	C+	C
NTT DATA Partial IT Outsourcing 76.7 n=10 COMMENTS	-3%	--	C+	B-	B-	C+	C-
HTC Global Services HTC Global Partial IT Outsourcing 72.8 n=8 COMMENTS	-16%	--	C	C+	C+	C	D

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

CTG Partial IT Outsourcing * L	93.7	n=3	--	A	A-	A	B	A

Cumberland (merged with Tegria) Cumberland Partial ITO * L	83.3	n=4	--	A-	B+	A-	B-	C-

Futura Healthcare Futura Mobility Partial IT Outsourcing * L	92.3	n=3	--	A	A-	A	B+	B+

GuideIT Partial IT Outsourcing * L	85.2	n=7	--	B	A-	B+	B	B-

Stoltenberg Consulting Partial IT Outsourcing * L	77	n=3	--	D+	--	A	B	D+

Company/solution	Overall performance score	Total evaluations

CTG Partial IT Outsourcing * L culture -- loyalty A operations A- relationship A services B value A	93.7	n=3

Cumberland (merged with Tegria) Cumberland Partial ITO * L culture -- loyalty A- operations B+ relationship A- services B- value C-	83.3	n=4

Futura Healthcare Futura Mobility Partial IT Outsourcing * L culture -- loyalty A operations A- relationship A services B+ value B+	92.3	n=3

GuideIT Partial IT Outsourcing * L culture -- loyalty B operations A- relationship B+ services B value B-	85.2	n=7

Stoltenberg Consulting Partial IT Outsourcing * L culture -- loyalty D+ operations -- relationship A services B value D+	77	n=3

Partial IT Outsourcing

Past Partial IT Outsourcing Awards

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