2021 Best In KLAS Partial IT Outsourcing

White Paper

How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

GAVS Technologies provides a variety of HIT services, including IT security, IT advisory, technical, and partial IT outsourcing services. This report takes a high-level first look at these professional service offerings as well as the experiences, outcomes, and satisfaction of GAVS’ clients. For this report, KLAS interviewed both US and non-US clients.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

ROI Healthcare Solutions	96.8	n=6	0%	A+	A+	A	A	A+

Experis Health Solutions ettain health	94	n=14	0%	A+	A	A	B+	A

Nordic	93.9	n=20	0%	A+	A	A	B+	A-

GuideIT	91.1	n=7	0%	B+	A	A-	B+	A-

CTG	90.2	n=6	0%	A	A-	A	B	B

HCTec	88.9	n=9	0%	A	B	A-	B	B

Cumberland (merged with Tegria) Cumberland Partial ITO	88.5	n=8	0%	B+	A-	A-	B	B+

Nuance (a Microsoft Company) Nuance	87.3	n=9	0%	A	B	B	B-	B+

HTC Global Services CareTech Solutions	86.7	n=9	0%	A-	A-	A-	C+	B

Oracle Health Cerner	80.8	n=22	0%	B+	B-	B	C+	C-

NTT DATA	78.8	n=13	0%	B+	C+	B-	C+	C-

Engage (merged with Tegria) Engage	75	n=6	0%	C-	C	C+	B-	C
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

ROI Healthcare Solutions 96.8 n=6 COMMENTS	0%	A+	A+	A	A	A+
Experis Health Solutions ettain health 94 n=14 COMMENTS	0%	A+	A	A	B+	A
Nordic 93.9 n=20 COMMENTS	0%	A+	A	A	B+	A-
GuideIT 91.1 n=7 COMMENTS	0%	B+	A	A-	B+	A-
CTG 90.2 n=6 COMMENTS	0%	A	A-	A	B	B
HCTec 88.9 n=9 COMMENTS	0%	A	B	A-	B	B
Cumberland (merged with Tegria) Cumberland Partial ITO 88.5 n=8	0%	B+	A-	A-	B	B+
Nuance (a Microsoft Company) Nuance 87.3 n=9 COMMENTS	0%	A	B	B	B-	B+
HTC Global Services CareTech Solutions 86.7 n=9 COMMENTS	0%	A-	A-	A-	C+	B
Oracle Health Cerner 80.8 n=22 COMMENTS	0%	B+	B-	B	C+	C-
NTT DATA 78.8 n=13 COMMENTS	0%	B+	C+	B-	C+	C-
Engage (merged with Tegria) Engage 75 n=6	0%	C-	C	C+	B-	C

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Futura Healthcare Futura Mobility * L	88	n=4	B	B	A	A-	B

Optimum Healthcare IT * L	88.6	n=4	B+	A	A	B+	B

Stoltenberg Consulting * L	96.9	n=3	A+	A	A+	A-	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

Futura Healthcare Futura Mobility * L loyalty B operations B relationship A services A- value B	88	n=4

Optimum Healthcare IT * L loyalty B+ operations A relationship A services B+ value B	88.6	n=4

Stoltenberg Consulting * L loyalty A+ operations A relationship A+ services A- value A	96.9	n=3

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