2024 Best In KLAS Managed IT Services

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How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

GAVS Technologies provides a variety of HIT services, including IT security, IT advisory, technical, and partial IT outsourcing services. This report takes a high-level first look at these professional service offerings as well as the experiences, outcomes, and satisfaction of GAVS’ clients. For this report, KLAS interviewed both US and non-US clients.

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Pivot Point Consulting, a Vaco Company	96.2	+2%	9	A+	A	A+	A	A

CereCore	95.4	+14%	9	A+	A-	A	A-	A

GAVS Technologies	94.2	N/A	7	A	A-	A-	B+	A

Computer Task Group, Incorporated, a Cegeka Company CTG	92.1	N/A	6	A	A-	A	B	A-

Nordic	89.1	-2%	21	A	B+	A-	B	B

Experis Health Solutions (formerly ettain health)	88.4	-3%	8	B+	A-	A-	B+	B

Tegria	87.5	0%	29	A-	B	A-	B	B

HTC Global Services	87.0	+7%	8	A-	B	A-	B-	B

HCTec	75.8	+2%	10	B	C	B	C	D
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Optimum Healthcare IT L	97.1	3	A+	A+	A+	A-	A+

ROI Healthcare Solutions L	91.4	5	A	A-	B+	A	B+

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