Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Managed IT Services

 
 
 
 
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 86.5
Services average: 89.7
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
                 
Pivot Point Consulting, a Vaco Company   KLAS comments icon
94.6
-2%
n=10
A+
A-
A+
A-
A
         
 
 
 
 
Impact Advisors   KLAS comments icon
92.9
N/A
n=6
A
A-
A
A-
A-
         
 
 
 
 
ROI Healthcare Solutions   KLAS comments icon
92.3
-3%
n=6
A
A-
A
A-
B+
         
 
 
 
 
Experis Health Solutions
Experis Health (formerly ettain health) Managed IT Services  
KLAS comments icon
91.4
-2%
n=10
A
A
A
B
B+
         
 
 
 
 
Nordic   KLAS comments icon
90.6
-5%
n=19
A
A-
A-
B+
B+
         
 
 
 
 
Tegria   KLAS comments icon
87.2
N/A
n=17
A-
B
B+
B-
B
         
 
 
 
 
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services  
84.2
-14%
n=6
B
B
A-
B-
C+
         
 
 
 
 
HTC Global Services   KLAS comments icon
81.6
+12%
n=11
B+
B
B
B-
C
         
 
 
 
 
Oracle Health
(Cerner) Managed IT Services  
KLAS comments icon
78.2
-11%
n=7
B
C
B
C
C-
         
 
 
 
 
HCTec   KLAS comments icon
74.5
-9%
n=13
C
C-
B
D+
C-
 
50.0
100.0
 
 
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
 
 
loyalty
A
operations
A-
relationship
A
services
A-
value
A-
 
 
loyalty
A
operations
A-
relationship
A
services
A-
value
B+
 
 
loyalty
A
operations
A
relationship
A
services
B
value
B+
 
90.6
n=19
 
loyalty
A
operations
A-
relationship
A-
services
B+
value
B+
 
87.2
n=17
 
loyalty
A-
operations
B
relationship
B+
services
B-
value
B
 
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
84.2
n=6
 
loyalty
B
operations
B
relationship
A-
services
B-
value
C+
 
 
loyalty
B+
operations
B
relationship
B
services
B-
value
C
 
 
loyalty
B
operations
C
relationship
B
services
C
value
C-
 
74.5
n=13
 
loyalty
C
operations
C-
relationship
B
services
D+
value
C-
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

  L      
Overall Performance Score
(100-point scale)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
               
CereCore
84
n=6
A-
B-
B
C+
B-
       
 
 
 
 
GuideIT L
85
n=3
B+
B-
B
B-
B
       
 
 
 
 
PDS L
88.3
n=5
A
A-
B+
B+
B-
 

  L      

&nbps;
CereCore
84
n=6
loyalty
A-
operations
B-
relationship
B
services
C+
value
B-
 

GuideIT L
85
n=3
loyalty
B+
operations
B-
relationship
B
services
B-
value
B
 

PDS L
88.3
n=5
loyalty
A
operations
A-
relationship
B+
services
B+
value
B-
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
n=9  100%
Impact Advisors
Managed IT Services
n=6  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=5  100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
n=6  100%
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
n=10  100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
n=10  100%
Impact Advisors
Managed IT Services
n=6  100%
Nordic
Managed IT Services
n=18  100%
Oracle Health (Cerner)
Managed IT Services
n=7  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=6  100%
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
n=9  100%
Impact Advisors
Managed IT Services
n=6  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=5  100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
n=6  100%
 
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
n=10  100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
n=10  100%
Impact Advisors
Managed IT Services
n=6  100%
Nordic
Managed IT Services
n=18  100%
Oracle Health (Cerner)
Managed IT Services
n=7  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=6  100%
 
 
 
 
 
 
 

Past Managed IT Services Awards

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