A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Market average: 86.5
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Pivot Point Consulting, a Vaco Company
|
94.6 |
-2%
|
n=10
|
A+
|
A-
|
A+
|
A-
|
A
|
||
|
|
|
|
|||||||
Impact Advisors
|
92.9 |
N/A
|
n=6
|
A
|
A-
|
A
|
A-
|
A-
|
||
|
|
|
|
|||||||
ROI Healthcare Solutions
|
92.3 |
-3%
|
n=6
|
A
|
A-
|
A
|
A-
|
B+
|
||
|
|
|
|
|||||||
Experis Health Solutions
Experis Health (formerly ettain health) Managed IT Services |
91.4 |
-2%
|
n=10
|
A
|
A
|
A
|
B
|
B+
|
||
|
|
|
|
|||||||
Nordic
|
90.6 |
-5%
|
n=19
|
A
|
A-
|
A-
|
B+
|
B+
|
||
|
|
|
|
|||||||
Tegria
|
87.2 |
N/A
|
n=17
|
A-
|
B
|
B+
|
B-
|
B
|
||
|
|
|
|
|||||||
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services |
84.2 |
-14%
|
n=6
|
B
|
B
|
A-
|
B-
|
C+
|
||
|
|
|
|
|||||||
HTC Global Services
|
81.6 |
+12%
|
n=11
|
B+
|
B
|
B
|
B-
|
C
|
||
|
|
|
|
|||||||
Oracle Health
(Cerner) Managed IT Services |
78.2 |
-11%
|
n=7
|
B
|
C
|
B
|
C
|
C-
|
||
|
|
|
|
|||||||
HCTec
|
74.5 |
-9%
|
n=13
|
C
|
C-
|
B
|
D+
|
C-
|
||
50.0 |
100.0 |
Talon Managed IT Services
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
CereCore | 84 |
n=6
|
A-
|
B-
|
B
|
C+
|
B-
|
|
|
|
|
||||
GuideIT L | 85 |
n=3
|
B+
|
B-
|
B
|
B-
|
B
|
|
|
|
|
||||
PDS L | 88.3 |
n=5
|
A
|
A-
|
B+
|
B+
|
B-
|
n=6
n=3
n=5
Ranked solutions for which at least 100% of respondents answered yes.
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Talon Managed IT Services
Managed IT Services
HTC Global Services Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Talon Managed IT Services
Managed IT Services
HTC Global Services Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services
Managed IT Services