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Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2026 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Managed IT Services

 
 
2023 Best In KLAS Managed IT Services
Managed IT Services
 
 
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 86.5
Services average: 89.7
Grading Scale
Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
                 
Pivot Point Consulting
Pivot Point Consulting, a Vaco Company Managed IT Services   KLAS comments icon
94.6
-2%
n=10
A+
A-
A+
A-
A
         
 
 
 
 
Impact Advisors   KLAS comments icon
92.9
N/A
n=6
A
A-
A
A-
A-
         
 
 
 
 
ROI Healthcare Solutions   KLAS comments icon
92.3
-3%
n=6
A
A-
A
A-
B+
         
 
 
 
 
Experis Health Solutions
Experis Health (formerly ettain health) Managed IT Services   KLAS comments icon
91.4
-2%
n=10
A
A
A
B
B+
         
 
 
 
 
Nordic   KLAS comments icon
90.6
-5%
n=19
A
A-
A-
B+
B+
         
 
 
 
 
Tegria   KLAS comments icon
87.2
N/A
n=17
A-
B
B+
B-
B
         
 
 
 
 
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services  
84.2
-14%
n=6
B
B
A-
B-
C+
         
 
 
 
 
HTC Global Services   KLAS comments icon
81.6
+12%
n=11
B+
B
B
B-
C
         
 
 
 
 
Oracle Health
(Cerner) Managed IT Services   KLAS comments icon
78.2
-11%
n=7
B
C
B
C
C-
         
 
 
 
 
HCTec   KLAS comments icon
74.5
-9%
n=13
C
C-
B
D+
C-
 
0.0
100.0
  
Pivot Point Consulting
Pivot Point Consulting, a Vaco Company Managed IT Services
94.6
n=10
 
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
 
Impact Advisors
92.9
n=6
 
loyalty
A
operations
A-
relationship
A
services
A-
value
A-
 
ROI Healthcare Solutions
92.3
n=6
 
loyalty
A
operations
A-
relationship
A
services
A-
value
B+
 
Experis Health Solutions
Experis Health (formerly ettain health) Managed IT Services
91.4
n=10
 
loyalty
A
operations
A
relationship
A
services
B
value
B+
 
Nordic
90.6
n=19
 
loyalty
A
operations
A-
relationship
A-
services
B+
value
B+
 
Tegria
87.2
n=17
 
loyalty
A-
operations
B
relationship
B+
services
B-
value
B
 
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
84.2
n=6
 
loyalty
B
operations
B
relationship
A-
services
B-
value
C+
 
HTC Global Services
81.6
n=11
 
loyalty
B+
operations
B
relationship
B
services
B-
value
C
 
Oracle Health
(Cerner) Managed IT Services
78.2
n=7
 
loyalty
B
operations
C
relationship
B
services
C
value
C-
 
HCTec
74.5
n=13
 
loyalty
C
operations
C-
relationship
B
services
D+
value
C-
 
 
 
 
 
Additional Performance Insights Additional Performance Insights
 


Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
n=9  100%
Impact Advisors
Managed IT Services
n=6  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=5  100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
n=6  100%
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
n=10  100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
n=10  100%
Impact Advisors
Managed IT Services
n=6  100%
Nordic
Managed IT Services
n=18  100%
Oracle Health (Cerner)
Managed IT Services
n=7  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=6  100%
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
n=9  100%
Impact Advisors
Managed IT Services
n=6  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=5  100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
n=6  100%
 
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
n=10  100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
n=10  100%
Impact Advisors
Managed IT Services
n=6  100%
Nordic
Managed IT Services
n=18  100%
Oracle Health (Cerner)
Managed IT Services
n=7  100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
n=10  100%
ROI Healthcare Solutions
Managed IT Services
n=6  100%
 
 
 
Solutions Not Ranked
Ordered alphabetically

  L      
Overall performance score
(100-point scale)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
               
CereCore NB
84
n=6
A-
B-
B
C+
B-
       
 
 
 
 
GuideIT L
85
n=3
B+
B-
B
B-
B
       
 
 
 
 
PDS L
88.3
n=5
A
A-
B+
B+
B-
 

  L      

&nbps;
CereCore
84
n=6
loyalty
A-
operations
B-
relationship
B
services
C+
value
B-
 

GuideIT L
85
n=3
loyalty
B+
operations
B-
relationship
B
services
B-
value
B
 

PDS L
88.3
n=5
loyalty
A
operations
A-
relationship
B+
services
B+
value
B-
 
 
 
 
 
 
Related Reports
View All Reports
 
 
Decision Insights
KLAS article icon
IT Planning & Assessment Services 2025
11 December 25    |   Kevin Huang and Warren Whitford
Healthcare IT is continually and quickly evolving, and more than ever, healthcare organizations need the right expertise and skill sets to deploy and optimize technology for clinicians and patients. To access this guidance and support, many organizations are looking to services firms to help with IT planning and assessment projects. This report draws on 38 purchase decisions for IT planning and assessment services captured by KLAS between October 2023 and October 2025. The following pages share these key insights: The most common engagements that KLAS has validated in this segment The firms most frequently considered and selected in this sample Key factors that drive firm selection
White Paper
KLAS article icon
How Services Firms Can Drive Successful Client Engagements 2023
04 October 23    |   Sam Eaquinto and Warren Whitford
In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.
 
 

Past Managed IT Services Awards

2026
Managed IT Services 2026 Managed IT Services
2025
Managed IT Services 2025 Managed IT Services
2024
Managed IT Services 2024 Managed IT Services
2023
Managed IT Services 2023 Managed IT Services
2022
Partial IT Outsourcing 2022 Partial IT Outsourcing
2021
Partial IT Outsourcing 2021 Partial IT Outsourcing
2020
Partial IT Outsourcing 2020 Partial IT Outsourcing
2019
Partial IT Outsourcing 2019 Partial IT Outsourcing
2018
Partial IT Outsourcing 2018 Partial IT Outsourcing
2017
Partial IT Outsourcing 2017 Partial IT Outsourcing
2015/2016
Partial IT Outsourcing 2016 Partial IT Outsourcing
2014
IT Outsourcing (Partial) 2014 IT Outsourcing (Partial)
2013
IT Outsourcing (Partial) 2013 IT Outsourcing (Partial)
2012
IT Outsourcing (Partial) 2012 IT Outsourcing (Partial)
2011
IT Outsourcing (Partial) 2011 IT Outsourcing (Partial)
2010
IT Outsourcing (Partial) 2010 IT Outsourcing (Partial)
2009
2008
IT Outsourcing (Partial) 2008 IT Outsourcing (Partial)
2007
2006
Other IT Outsourcing 2006 Other IT Outsourcing
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