2023 Best In KLAS Managed IT Services

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How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

GAVS Technologies provides a variety of HIT services, including IT security, IT advisory, technical, and partial IT outsourcing services. This report takes a high-level first look at these professional service offerings as well as the experiences, outcomes, and satisfaction of GAVS’ clients. For this report, KLAS interviewed both US and non-US clients.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Pivot Point Consulting, a Vaco Company Managed IT Services	94.6	n=10	-2%	--	A+	A-	A+	A-	A

Impact Advisors Managed IT Services	92.9	n=6	N/A	--	A	A-	A	A-	A-

ROI Healthcare Solutions Managed IT Services	92.3	n=6	-3%	--	A	A-	A	A-	B+

Experis Health Solutions Experis Health (formerly ettain health) Managed IT Services	91.4	n=10	-2%	--	A	A	A	B	B+

Nordic Managed IT Services	90.6	n=19	-5%	--	A	A-	A-	B+	B+

Tegria Managed IT Services	87.2	n=17	N/A	--	A-	B	B+	B-	B

Talon Healthy IT Services, part of HCTec Talon Managed IT Services	84.2	n=6	-14%	--	B	B	A-	B-	C+

HTC Global Services Managed IT Services	81.6	n=11	+12%	--	B+	B	B	B-	C

Oracle Health (Cerner) Managed IT Services	78.2	n=7	-11%	--	B	C	B	C	C-

HCTec Managed IT Services	74.5	n=13	-9%	--	C	C-	B	D+	C-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Pivot Point Consulting, a Vaco Company Managed IT Services 94.6 n=10 COMMENTS	-2%	--	A+	A-	A+	A-	A
Impact Advisors Managed IT Services 92.9 n=6 COMMENTS	N/A	--	A	A-	A	A-	A-
ROI Healthcare Solutions Managed IT Services 92.3 n=6 COMMENTS	-3%	--	A	A-	A	A-	B+
Experis Health Solutions Experis Health (formerly ettain health) Managed IT Services 91.4 n=10 COMMENTS	-2%	--	A	A	A	B	B+
Nordic Managed IT Services 90.6 n=19 COMMENTS	-5%	--	A	A-	A-	B+	B+
Tegria Managed IT Services 87.2 n=17 COMMENTS	N/A	--	A-	B	B+	B-	B
Talon Healthy IT Services, part of HCTec Talon Managed IT Services 84.2 n=6	-14%	--	B	B	A-	B-	C+
HTC Global Services Managed IT Services 81.6 n=11 COMMENTS	+12%	--	B+	B	B	B-	C
Oracle Health (Cerner) Managed IT Services 78.2 n=7 COMMENTS	-11%	--	B	C	B	C	C-
HCTec Managed IT Services 74.5 n=13 COMMENTS	-9%	--	C	C-	B	D+	C-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

CereCore Managed IT Services [NR]	84	n=6	--	A-	B-	B	C+	B-

GuideIT Managed IT Services * L	85	n=3	--	B+	B-	B	B-	B

PDS Managed IT Services * L	88.3	n=5	--	A	A-	B+	B+	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations

CereCore Managed IT Services [NR] culture -- loyalty A- operations B- relationship B services C+ value B-	84	n=6

GuideIT Managed IT Services * L culture -- loyalty B+ operations B- relationship B services B- value B	85	n=3

PDS Managed IT Services * L culture -- loyalty A operations A- relationship B+ services B+ value B-	88.3	n=5

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