A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 86.5
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Pivot Point Consulting, a Vaco Company
|
94.6 |
-2%
|
n=10
|
A+
|
A-
|
A+
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Impact Advisors
|
92.9 |
N/A
|
n=6
|
A
|
A-
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
ROI Healthcare Solutions
|
92.3 |
-3%
|
n=6
|
A
|
A-
|
A
|
A-
|
B+
|
||
| |
|
|
|
|||||||
|
Experis Health Solutions
Experis Health (formerly ettain health) Managed IT Services
|
91.4 |
-2%
|
n=10
|
A
|
A
|
A
|
B
|
B+
|
||
| |
|
|
|
|||||||
|
Nordic
|
90.6 |
-5%
|
n=19
|
A
|
A-
|
A-
|
B+
|
B+
|
||
| |
|
|
|
|||||||
|
Tegria
|
87.2 |
N/A
|
n=17
|
A-
|
B
|
B+
|
B-
|
B
|
||
| |
|
|
|
|||||||
|
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services |
84.2 |
-14%
|
n=6
|
B
|
B
|
A-
|
B-
|
C+
|
||
| |
|
|
|
|||||||
|
HTC Global Services
|
81.6 |
+12%
|
n=11
|
B+
|
B
|
B
|
B-
|
C
|
||
| |
|
|
|
|||||||
|
Oracle Health
(Cerner) Managed IT Services
|
78.2 |
-11%
|
n=7
|
B
|
C
|
B
|
C
|
C-
|
||
| |
|
|
|
|||||||
|
HCTec
|
74.5 |
-9%
|
n=13
|
C
|
C-
|
B
|
D+
|
C-
|
||
50.0 |
100.0 |
|||||||||
94.6
n=10
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
92.3
n=6
loyalty
A
operations
A-
relationship
A
services
A-
value
B+
loyalty
A
operations
A
relationship
A
services
B
value
B+
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
Talon Managed IT Services
84.2
n=6
loyalty
B
operations
B
relationship
A-
services
B-
value
C+
loyalty
B
operations
C
relationship
B
services
C
value
C-
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| CereCore | 84 |
n=6
|
A-
|
B-
|
B
|
C+
|
B-
|
| |
|
|
|
||||
| GuideIT L | 85 |
n=3
|
B+
|
B-
|
B
|
B-
|
B
|
| |
|
|
|
||||
| PDS L | 88.3 |
n=5
|
A
|
A-
|
B+
|
B+
|
B-
|
L
&nbps;
CereCore
84
n=6
n=6
loyalty
A-
operations
B-
relationship
B
services
C+
value
B-
GuideIT
L
85
n=3
n=3
loyalty
B+
operations
B-
relationship
B
services
B-
value
B
PDS
L
88.3
n=5
n=5
loyalty
A
operations
A-
relationship
B+
services
B+
value
B-
Other Notable Performances
Other Notable Performances
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
Managed IT Services
n=9 100%
Impact Advisors
Managed IT Services
Managed IT Services
n=6 100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
Managed IT Services
n=10 100%
ROI Healthcare Solutions
Managed IT Services
Managed IT Services
n=5 100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
Talon Managed IT Services
n=6 100%
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
Managed IT Services
n=10 100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
HTC Global Services Managed IT Services
n=10 100%
Impact Advisors
Managed IT Services
Managed IT Services
n=6 100%
Nordic
Managed IT Services
Managed IT Services
n=18 100%
Oracle Health (Cerner)
Managed IT Services
Managed IT Services
n=7 100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
Managed IT Services
n=10 100%
ROI Healthcare Solutions
Managed IT Services
Managed IT Services
n=6 100%
Avoids charging for every little thing?
Experis Health (formerly ettain health)
Managed IT Services
Managed IT Services
n=9 100%
Impact Advisors
Managed IT Services
Managed IT Services
n=6 100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
Managed IT Services
n=10 100%
ROI Healthcare Solutions
Managed IT Services
Managed IT Services
n=5 100%
Talon Healthy IT Services, part of HCTec
Talon Managed IT Services
Talon Managed IT Services
n=6 100%
Would you buy again?
Experis Health (formerly ettain health)
Managed IT Services
Managed IT Services
n=10 100%
HTC Global Services, Inc.
HTC Global Services Managed IT Services
HTC Global Services Managed IT Services
n=10 100%
Impact Advisors
Managed IT Services
Managed IT Services
n=6 100%
Nordic
Managed IT Services
Managed IT Services
n=18 100%
Oracle Health (Cerner)
Managed IT Services
Managed IT Services
n=7 100%
Pivot Point Consulting, a Vaco Company
Managed IT Services
Managed IT Services
n=10 100%
ROI Healthcare Solutions
Managed IT Services
Managed IT Services
n=6 100%
Past Managed IT Services Awards
2009
2007
