2021 Best In KLAS Vendor Neutral Archive (VNA)

Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit held in May 2022. The following sections are included: A definition of enterprise imaging Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world

Performance

Imaging in the Cloud 2021

09 November 21 | Monique Rasband and Sidney Tate

Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse VNA (TeraMedica)	85.4	n=29	0%	B	A-	B	B+	B	B+

Agfa HealthCare Enterprise Imaging VNA	85	n=20	N/A	B	B+	B+	B+	B	B

Merative IBM Watson Health IBM iConnect Enterprise Archive	79.5	n=44	0%	C	B	B-	B	C+	C

Hyland Acuo	79.3	n=28	0%	B-	B+	C+	B	C+	D+

GE Healthcare Centricity Clinical Archive Solution	74.7	n=20	0%	C	C+	B-	B	C	D
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse VNA (TeraMedica) 85.4 n=29 COMMENTS	0%	B	A-	B	B+	B	B+
Agfa HealthCare Enterprise Imaging VNA 85 n=20 COMMENTS	N/A	B	B+	B+	B+	B	B
Merative IBM Watson Health IBM iConnect Enterprise Archive 79.5 n=44 COMMENTS	0%	C	B	B-	B	C+	C
Hyland Acuo 79.3 n=28 COMMENTS	0%	B-	B+	C+	B	C+	D+
GE Healthcare Centricity Clinical Archive Solution 74.7 n=20 COMMENTS	0%	C	C+	B-	B	C	D

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

InsiteOne NTT DATA Unified Clinical Archive * L	68.3	n=12	C-	D	D+	C	D	C

Mach7 Technologies Mach7 Vendor Neutral Archive * L	78	n=7	B	C	C	B-	C	B+

Philips Vue Archive (Carestream) * L	88.2	n=14	A-	A	B	B+	A-	B

Sectra VNA * L	90.3	n=12	A	A+	B+	A-	B+	B+

Company/solution	Overall performance score	Total evaluations

InsiteOne NTT DATA Unified Clinical Archive * L culture C- loyalty D operations D+ product C relationship D value C	68.3	n=12

Mach7 Technologies Mach7 Vendor Neutral Archive * L culture B loyalty C operations C product B- relationship C value B+	78	n=7

Philips Vue Archive (Carestream) * L culture A- loyalty A operations B product B+ relationship A- value B	88.2	n=14

Sectra VNA * L culture A loyalty A+ operations B+ product A- relationship B+ value B+	90.3	n=12

Vendor Neutral Archive (VNA)

Past Vendor Neutral Archive (VNA) Awards

Contact KLAS

Tell us about your organization

How can we help you?